Mobile – ForeSee http://www.foresee.com Customer Experience Analytics Sat, 28 Jan 2017 21:12:01 +0000 en-US hourly 1 https://wordpress.org/?v=4.7 The future of healthcare CX is in the palm of your hands http://www.foresee.com/future-of-healthcare-cx-is-mobile/ http://www.foresee.com/future-of-healthcare-cx-is-mobile/#respond Thu, 26 Jan 2017 19:19:34 +0000 http://www.foresee.com/?p=42771 How many times did you pick up your smartphone today? Recent research suggests that the average person swipes, taps, and pinches their phone screen 2,617 times per day (or about...

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]]> http://www.foresee.com/future-of-healthcare-cx-is-mobile/feed/ 0 Back-to-school shopping: Here’s what’s driving sales (Report) http://www.foresee.com/back-to-school-shopping-heres-whats-driving-sales-report/ http://www.foresee.com/back-to-school-shopping-heres-whats-driving-sales-report/#respond Thu, 08 Sep 2016 17:00:26 +0000 http://www.foresee.com/?p=36201 The underlying observation from the data is how much research via digital channels helps drives sales to physical stores.

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]]> http://www.foresee.com/back-to-school-shopping-heres-whats-driving-sales-report/feed/ 0 In Wireless Provider Customer Satisfaction, T-Mobile Leads The Pack http://www.foresee.com/in-wireless-provider-customer-satisfaction-t-mobile-leads-the-pack/ http://www.foresee.com/in-wireless-provider-customer-satisfaction-t-mobile-leads-the-pack/#respond Thu, 09 Jun 2016 20:44:59 +0000 http://www.foresee.com/?p=32101   Contrary to the assumption that everyone is unhappy with their wireless provider, a new report shows that overall customer satisfaction is fairly high — with ForeSee client T-Mobile leading...

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]]> http://www.foresee.com/in-wireless-provider-customer-satisfaction-t-mobile-leads-the-pack/feed/ 0 2014 Holiday Shopping Trends: The Early Returns Are In http://www.foresee.com/answers-2014-holiday-shopping-trends/ http://www.foresee.com/answers-2014-holiday-shopping-trends/#comments Wed, 19 Nov 2014 14:03:13 +0000 http://www.foresee.com/?p=13370 In late October we started surveying Americans shopping online, via mobile apps, and in retail chain stores as part of our research for the ForeSee Experience Index (FXI): 2014 U.S. Retail Report, a multichannel, customer experience study that will be published in mid-December. The study will report customer satisfaction scores for the top 100 retail websites, top 30 retail chain stores and top 30 retail mobile experiences.

To date, we’ve collected more than 15,000 survey responses, and we’ll continue to collect data well into December. And while the results are still highly preliminary, we wanted to share a few interesting trends we see materializing across the different shopping channels we’re measuring.

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]]> http://www.foresee.com/answers-2014-holiday-shopping-trends/feed/ 2 New FXI Sheds Light on Retail Customer Experience http://www.foresee.com/new-fxi-sheds-light-retail-customer-experience/ http://www.foresee.com/new-fxi-sheds-light-retail-customer-experience/#respond Tue, 07 Jan 2014 14:26:33 +0000 http://foreseeblog.com/?p=5196 The ForeSee Experience Index (FXI): 2013 U.S. Retail Edition Now Available Download the Report Welcome to a new era of ForeSee Reporting. Today we released the landmark ForeSee Experience Index...

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]]> http://www.foresee.com/new-fxi-sheds-light-retail-customer-experience/feed/ 0 Her & The Potentiality of Mobile http://www.foresee.com/potentiality-mobile/ http://www.foresee.com/potentiality-mobile/#comments Tue, 31 Dec 2013 14:01:54 +0000 http://foreseeblog.com/?p=5190 I have been thinking about my year-end blog post for some time. Usually, I put together a summary of key mobile industry-themed posts from the year. But then I saw...

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]]> http://www.foresee.com/potentiality-mobile/feed/ 5 ‘Tis the Season…for Holiday Preparations! http://www.foresee.com/tis-the-seasonfor-holiday-preparations/ http://www.foresee.com/tis-the-seasonfor-holiday-preparations/#respond Thu, 01 Aug 2013 13:21:59 +0000 http://foreseeblog.com/?p=4768 Oh, the weather outside is…delightful? For most, the holiday season may seem a long way off, but the savviest retailers know that now is the time to prepare for the...

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]]> http://www.foresee.com/tis-the-seasonfor-holiday-preparations/feed/ 0 Showrooming: Browsing Fees? Really? http://www.foresee.com/showrooming-browsing-fees-really/ http://www.foresee.com/showrooming-browsing-fees-really/#respond Fri, 05 Apr 2013 13:16:32 +0000 http://foreseeblog.com/?p=4297 So…when did window shopping become a crime punishable by a fine? I’m happy to pay a cover charge at the corner bar to experience a good local band, or at...

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]]> http://www.foresee.com/showrooming-browsing-fees-really/feed/ 0 Directing Increased Investment in Mobile http://www.foresee.com/directing-increased-investment-in-mobile/ http://www.foresee.com/directing-increased-investment-in-mobile/#respond Mon, 02 Jul 2012 13:10:14 +0000 http://blog.foresee.com/?p=2815 A June 19th article from Mobile Marketer (a great resource; you should check it out if you don’t already follow it) says that businesses will be doubling their investments in...

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]]> http://www.foresee.com/directing-increased-investment-in-mobile/feed/ 0 Tips to be Mobiletastic: Connect the Dots http://www.foresee.com/tips-to-be-mobiletastic-connect-the-dots/ http://www.foresee.com/tips-to-be-mobiletastic-connect-the-dots/#comments Mon, 18 Jun 2012 13:08:07 +0000 http://blog.foresee.com/?p=2738 Remember when you were younger and your parents or teacher would give you a connect-the-dots activity to do? It was simple, you connected a seemingly random group of dots in...

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