social media – ForeSee

A Salesforce-owned Twitter could still be a win for CX Intelligence

Eric Feinberg — Mon, 17 Oct 2016 18:28:53 +0000

With the fires cooling around a sale of Twitter, there’s still a case to be made for why Salesforce may eventually renew its interest in the social network despite ending talks late last week. It’s also probably the one buyer that could transform Twitter into a platform capable of elevating the landscape of customer experience (CX) intelligence to new heights.

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Back-to-school shopping: Here’s what’s driving sales (Report)

The ForeSee Blog — Thu, 08 Sep 2016 17:00:26 +0000

The underlying observation from the data is how much research via digital channels helps drives sales to physical stores.

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Declining Facebook Engagement? Focus On Satisfaction Instead.

Eric Feinberg — Thu, 14 Jul 2016 19:34:16 +0000

Many of you may have heard that social network giant Facebook recently decided to make a significant change to the algorithm that governs what appears in a person’s main news...

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Let Them Eat Newsfeed

Krystel Harvey — Thu, 09 Aug 2012 13:32:37 +0000

So the world is having a meltdown… Or so it would seem if you live in Silicon Valley, like I do, and have been gawping at stock prices going down...

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