Comments for Fresh Thinking http://www.freshbooks.com A blog about our thoughts on entrepreneurship, teamwork, our services, the Web and anything we find interesting. Thu, 09 Jul 2009 20:54:03 +0000 http://wordpress.org/?v=2.6 Comment on Bootstrap brings quarterly tax estimates to FreshBooks by Outright.com turns 1 today | Outright Blog http://www.freshbooks.com/blog/2008/10/03/bootstrap-brings-quarterly-tax-estimates-to-freshbooks/#comment-67068 Outright.com turns 1 today | Outright Blog Thu, 09 Jul 2009 20:33:40 +0000 http://www.freshbooks.com/?p=1964#comment-67068 [...] 1st, 2008: we launched our first partnership and integration with Freshbooks to allow customers do automatically import invoice and payment information from FreshBooks into Outright.  This was an important milestone, as it started to show the promise of what can happen when [...] [...] 1st, 2008: we launched our first partnership and integration with Freshbooks to allow customers do automatically import invoice and payment information from FreshBooks into Outright.  This was an important milestone, as it started to show the promise of what can happen when [...]

]]> Comment on Even Developers Like Our Customers by test http://www.freshbooks.com/blog/2009/07/07/even-developers-like-our-customers/#comment-67067 test Thu, 09 Jul 2009 18:23:33 +0000 http://www.freshbooks.com/?p=3858#comment-67067 test test

]]> Comment on 5 reasons why sharing your product roadmap is a bad idea by Phillip Ingle http://www.freshbooks.com/blog/2008/11/11/5-reasons-why-sharing-your-product-roadmap-is-a-bad-idea/#comment-67066 Phillip Ingle Thu, 09 Jul 2009 15:35:37 +0000 http://www.freshbooks.com/?p=2324#comment-67066 I think that you need also to consider the old maxim that ‘the customer is always right’. At the end of the day the customer does pay the Freshbooks staff wages, and pay for the development costs of the product. You should not discount them completely. I tend to think that May Chu’s bullish and Sonia Simones engaged customers, customers who might have already invested significant resources in choosing a system, and significant cost in paying for yours do have the right to request features, and to have some idea of whether those features are in the pipeline, or shelved. By not keeping those customers up to date, you are failing to provide them with a sense of security in your product/system and you risk losing them. I think that you need also to consider the old maxim that ‘the customer is always right’. At the end of the day the customer does pay the Freshbooks staff wages, and pay for the development costs of the product. You should not discount them completely.

I tend to think that May Chu’s bullish and Sonia Simones engaged customers, customers who might have already invested significant resources in choosing a system, and significant cost in paying for yours do have the right to request features, and to have some idea of whether those features are in the pipeline, or shelved. By not keeping those customers up to date, you are failing to provide them with a sense of security in your product/system and you risk losing them.

]]> Comment on New: Design tweaks to the popup timer by Phil http://www.freshbooks.com/blog/2009/06/24/new-design-tweaks-to-the-popup-timer/#comment-67065 Phil Thu, 09 Jul 2009 11:38:04 +0000 http://www.freshbooks.com/?p=3739#comment-67065 Nice new design, but no new features. There are some requests in the forum to enable to user to add a start and finish time manually here, it would be nice if you could do that as well as the funky redesign. Cheers Phil Nice new design, but no new features. There are some requests in the forum to enable to user to add a start and finish time manually here, it would be nice if you could do that as well as the funky redesign.
Cheers
Phil

]]> Comment on Execute on Extraordinary Experiences Everyday by Behind The App: Freshbooks - Painless Billing | Fuel Your Apps http://www.freshbooks.com/blog/2008/06/02/4e/#comment-67057 Behind The App: Freshbooks - Painless Billing | Fuel Your Apps Wed, 08 Jul 2009 18:22:36 +0000 http://www.freshbooks.com/?p=1351#comment-67057 [...] experiences, not interfaces. We have a concept at FreshBooks called “4E”, which stands for “Execute on Extraordinary Experiences Everyday”. We’re in the experience business and using our app is part of that process, and so is calling [...] [...] experiences, not interfaces. We have a concept at FreshBooks called “4E”, which stands for “Execute on Extraordinary Experiences Everyday”. We’re in the experience business and using our app is part of that process, and so is calling [...]

]]> Comment on FreshBooks Dinner Toronto! by Behind The App: Freshbooks - Painless Billing | Fuel Your Apps http://www.freshbooks.com/blog/2008/07/17/freshbooks-dinner-toronto/#comment-67056 Behind The App: Freshbooks - Painless Billing | Fuel Your Apps Wed, 08 Jul 2009 18:22:10 +0000 http://www.freshbooks.com/?p=1406#comment-67056 [...] a million emails. This whole process stunk, and it ate up time and energy. At FreshBooks customer dinners across North America we heard about these pains time and time again from our customers. [...] [...] a million emails. This whole process stunk, and it ate up time and energy. At FreshBooks customer dinners across North America we heard about these pains time and time again from our customers. [...]

]]> Comment on FreshBooks customer service: now with mango salad by Behind The App: Freshbooks - Painless Billing | Fuel Your Apps http://www.freshbooks.com/blog/2007/09/12/freshbooks-customer-service-now-with-mango-salad/#comment-67054 Behind The App: Freshbooks - Painless Billing | Fuel Your Apps Wed, 08 Jul 2009 07:38:38 +0000 http://www.freshbooks.com/blog/2007/09/12/freshbooks-customer-service-now-with-mango-salad/#comment-67054 [...] through a million emails. This whole process stunk, and it ate up time and energy. At FreshBooks customer dinners across North America we heard about these pains time and time again from our customers. [...] [...] through a million emails. This whole process stunk, and it ate up time and energy. At FreshBooks customer dinners across North America we heard about these pains time and time again from our customers. [...]

]]> Comment on FreshBooks now supports Google Checkout by Jacob http://www.freshbooks.com/blog/2009/01/28/freshbooks-now-supports-google-checkout/#comment-67050 Jacob Mon, 06 Jul 2009 23:35:34 +0000 http://www.freshbooks.com/?p=2642#comment-67050 Hi all - I'm wondering about the 3% transaction fee from google, and if there's any way to automatically add 3% to an invoice if a client opts to pay online? I would prefer to pass that cost on to the client, but only to clients that want to pay online, and not increase all invoice totals by 3%. Thoughts/ideas? Thanks! Jacob Punch Drunk Productions Hi all -

I’m wondering about the 3% transaction fee from google, and if there’s any way to automatically add 3% to an invoice if a client opts to pay online?

I would prefer to pass that cost on to the client, but only to clients that want to pay online, and not increase all invoice totals by 3%. Thoughts/ideas?

Thanks!

Jacob
Punch Drunk Productions

]]> Comment on Data center fire takes Authorize.net offline by Daniel Tsang http://www.freshbooks.com/blog/2009/07/03/data-center-fire-takes-authorizenet-offline/#comment-67048 Daniel Tsang Mon, 06 Jul 2009 16:03:30 +0000 http://www.freshbooks.com/?p=3842#comment-67048 @Chuck, Hi Chuck. Yes, they are back up now. Their website came back online over the weekend along with most of their services. However, they have been fixing a number of glitches since then. You can follow their progress on their <a href="http://twitter.com/authorizenet" rel="nofollow">twitter feed</a> as well as review their down time summary posted in your <a href="http://twitter.com/AuthorizeNet/status/2493761454" rel="nofollow">merchant interface</a>. @Chuck,

Hi Chuck. Yes, they are back up now. Their website came back online over the weekend along with most of their services. However, they have been fixing a number of glitches since then. You can follow their progress on their twitter feed as well as review their down time summary posted in your merchant interface.

]]> Comment on Data center fire takes Authorize.net offline by Chuck http://www.freshbooks.com/blog/2009/07/03/data-center-fire-takes-authorizenet-offline/#comment-67047 Chuck Mon, 06 Jul 2009 15:43:02 +0000 http://www.freshbooks.com/?p=3842#comment-67047 Just went to Authorize.net website and there is nothing about the issue at all. Are they back up yet? Just went to Authorize.net website and there is nothing about the issue at all. Are they back up yet?

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