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      <title>Marketing &amp; Strategy Innovation Blog</title>
      <link>http://blog.futurelab.net/</link>
      <description>Customer Centric Thoughts from the World’s Sharpest Minds in Marketing, Strategy, Innovation and Design</description>
      <language>en</language>
      <copyright>Copyright 2009</copyright>
      <lastBuildDate>Sun, 05 Jul 2009 22:36:36 +0100</lastBuildDate>
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      <docs>http://blogs.law.harvard.edu/tech/rss</docs> 

      
      <atom10:link xmlns:atom10="http://www.w3.org/2005/Atom" rel="self" href="http://feeds.feedburner.com/Futurelab" type="application/rss+xml" /><feedburner:browserFriendly>Welcome to the RSS Feed - please choose your RSS-reader on the right and click to subscribe. Alternatively, paste this URL directly into your reader. If you don't know what a RSS-reader is, or don't want to use one, just go back to http://blog.futurelab.net and stick to the normal way of reading the blog. Thanks - The Futurelab Team</feedburner:browserFriendly><atom10:link xmlns:atom10="http://www.w3.org/2005/Atom" rel="hub" href="http://pubsubhubbub.appspot.com" /><item>
         <title>Are Fortune 100 CEOs Social Media Slackers?</title>
         <description>&lt;p&gt;by: &lt;a href="http://www.futurelab.net/?p=contributors&amp;id=55"&gt;Matt Rhodes&lt;/a&gt;&lt;/p&gt;&lt;span style="display: inline;" class="mt-enclosure mt-enclosure-image"&gt;&lt;p&gt;&lt;img height="169" width="221" style="margin: 0pt 20px 20px 0pt; float: left;" class="mt-image-left" src="http://blog.futurelab.net/dobetter_MRh.jpg" alt="dobetter_MRh.jpg" /&gt;There&amp;rsquo;s a misconception that everybody &amp;lsquo;gets&amp;rsquo; &lt;a href="http://blog.freshnetworks.com/category/topics/social-media-topics/"&gt;social media&lt;/a&gt;. That everybody is taking part. And that business, in particular, are all developing social media strategies. This just isn&amp;rsquo;t true. Whilst we have witnessed a monumental rise in social media use over the last 18 months or so, there are still some who are significantly more innovative than others.&lt;/p&gt;&lt;p&gt;Image by &lt;a href="http://www.flickr.com/photos/58072541@N00/214511118"&gt;Dan Dickinson&lt;/a&gt; via Flickr&lt;/p&gt;&lt;/span&gt;&lt;div class="feedflare"&gt;
&lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=RSkMmZ-uusc:4E4H3LomMQI:yIl2AUoC8zA"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?d=yIl2AUoC8zA" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=RSkMmZ-uusc:4E4H3LomMQI:F7zBnMyn0Lo"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?i=RSkMmZ-uusc:4E4H3LomMQI:F7zBnMyn0Lo" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=RSkMmZ-uusc:4E4H3LomMQI:V_sGLiPBpWU"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?i=RSkMmZ-uusc:4E4H3LomMQI:V_sGLiPBpWU" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=RSkMmZ-uusc:4E4H3LomMQI:Gu391qSwH_A"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?d=Gu391qSwH_A" border="0"&gt;&lt;/img&gt;&lt;/a&gt;
&lt;/div&gt;&lt;img src="http://feeds.feedburner.com/~r/Futurelab/~4/RSkMmZ-uusc" height="1" width="1"/&gt;</description>
         <link>http://feedproxy.google.com/~r/Futurelab/~3/RSkMmZ-uusc/are_fortune_100_ceos_social_me.html</link>
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          <category domain="http://www.sixapart.com/ns/types#tag">CEOs</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">Fortune 100</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">Matt Rhodes</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">social media</category>
        
         <pubDate>Sun, 05 Jul 2009 22:36:36 +0100</pubDate>
      <feedburner:origLink>http://blog.futurelab.net/2009/07/are_fortune_100_ceos_social_me.html</feedburner:origLink></item>
      
      <item>
         <title>Why are Businesses so Interested in Design Thinking and the Design Process?</title>
         <description>&lt;p&gt;by: &lt;a href="http://www.futurelab.net/?p=contributors&amp;id=54"&gt;Design Translator&lt;/a&gt;&lt;/p&gt;&lt;p&gt;I have been watching &amp;rdquo;Design Thinking&amp;rdquo; very closely for a long time now, often amused on how it is unfolding in both the design and non-design industries. At this time I&amp;rsquo;m curious it is evolving, and having strong suspicions on how it can be an element to bridge the &amp;ldquo;language gap&amp;rdquo; between Design and the Business.&lt;/p&gt;&lt;div class="feedflare"&gt;
&lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=BAQFBoX3HKU:amAo2NqbBj8:yIl2AUoC8zA"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?d=yIl2AUoC8zA" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=BAQFBoX3HKU:amAo2NqbBj8:F7zBnMyn0Lo"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?i=BAQFBoX3HKU:amAo2NqbBj8:F7zBnMyn0Lo" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=BAQFBoX3HKU:amAo2NqbBj8:V_sGLiPBpWU"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?i=BAQFBoX3HKU:amAo2NqbBj8:V_sGLiPBpWU" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=BAQFBoX3HKU:amAo2NqbBj8:Gu391qSwH_A"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?d=Gu391qSwH_A" border="0"&gt;&lt;/img&gt;&lt;/a&gt;
&lt;/div&gt;&lt;img src="http://feeds.feedburner.com/~r/Futurelab/~4/BAQFBoX3HKU" height="1" width="1"/&gt;</description>
         <link>http://feedproxy.google.com/~r/Futurelab/~3/BAQFBoX3HKU/why_are_businesses_so_interest.html</link>
         <guid isPermaLink="false">http://blog.futurelab.net/2009/07/why_are_businesses_so_interest.html</guid>
        
        
          <category domain="http://www.sixapart.com/ns/types#tag">business</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">design</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">design thinking</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">Design Translator</category>
        
         <pubDate>Sun, 05 Jul 2009 22:14:31 +0100</pubDate>
      <feedburner:origLink>http://blog.futurelab.net/2009/07/why_are_businesses_so_interest.html</feedburner:origLink></item>
      
      <item>
         <title>New FutureLab site in 'Public Beta'</title>
         <description>&lt;p&gt;A couple of years overdue, and a few months late (as these things always seem to go), we are proud to put our new site in &lt;a href="http://beta.futurelab.net"&gt;public beta: http://beta.futurelab.net&lt;/a&gt;. Although the site is not entirely finished yet (some functionalities have not been activated yet, and most importantly, only about 1/3 of the content has been added), we think we're ready for feedback.&lt;/p&gt;&lt;p&gt;Aside from toning down the yellowish green which will please many people &lt;img src="/mt-static/plugins/FCKeditor/fckeditor/editor/images/smiley/msn/regular_smile.gif" alt="" /&gt; we have focused on rich tagged content which is linked throughout the site, with new content categories such as videos, speakers-showcases and books by our contributors and associates.&lt;/p&gt;&lt;p&gt;The site will also reflect the changes and growth FutureLab is going through at the moment. Several new associates and partners have recently joined FutureLab, and several more are about to be added - the little worldmap on the frontpage is going to look very busy with all the dots. Also we will be adding a large number of cases, references and credentials over the coming weeks.&lt;/p&gt;&lt;p&gt;Please have a look and leave your feedback, comments, suggestions through the 'Feedback' tab you will find on the left side - or by &lt;a href="mailto:info@futurelab.net?subject=Suggestions%20for%20new%20FutureLab%20site"&gt;mail&lt;/a&gt;.&lt;/p&gt;&lt;p&gt;On a sidenote - as soon as we have more or less finished the site, we will add a range of new contributors to our blogs as well - you will see lots of additional fresh and deep thinking here soon!&lt;/p&gt;&lt;div class="feedflare"&gt;
&lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=S_HF9o3RH1A:tu-aaAo08_U:yIl2AUoC8zA"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?d=yIl2AUoC8zA" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=S_HF9o3RH1A:tu-aaAo08_U:F7zBnMyn0Lo"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?i=S_HF9o3RH1A:tu-aaAo08_U:F7zBnMyn0Lo" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=S_HF9o3RH1A:tu-aaAo08_U:V_sGLiPBpWU"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?i=S_HF9o3RH1A:tu-aaAo08_U:V_sGLiPBpWU" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=S_HF9o3RH1A:tu-aaAo08_U:Gu391qSwH_A"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?d=Gu391qSwH_A" border="0"&gt;&lt;/img&gt;&lt;/a&gt;
&lt;/div&gt;&lt;img src="http://feeds.feedburner.com/~r/Futurelab/~4/S_HF9o3RH1A" height="1" width="1"/&gt;</description>
         <link>http://feedproxy.google.com/~r/Futurelab/~3/S_HF9o3RH1A/new_futurelab_site_in_public_b.html</link>
         <guid isPermaLink="false">http://blog.futurelab.net/2009/07/new_futurelab_site_in_public_b.html</guid>
        
        
          <category domain="http://www.sixapart.com/ns/types#tag">beta</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">Futurelab</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">Stefan Kolle</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">website</category>
        
         <pubDate>Fri, 03 Jul 2009 11:04:16 +0100</pubDate>
      <feedburner:origLink>http://blog.futurelab.net/2009/07/new_futurelab_site_in_public_b.html</feedburner:origLink></item>
      
      <item>
         <title>The News Industry, Disaggregation of Audiences and 'Failed Truths'</title>
         <description>&lt;p&gt;by: &lt;a href="http://www.futurelab.net/?p=contributors&amp;id=61"&gt;Iqbal Mohammed&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;span id="SPELLING_ERROR_0" class="blsp-spelling-corrected"&gt;Recently&lt;/span&gt;, much discussion online (and offline) has centred around the impending doom of journalism and the news industry. As an &lt;span id="SPELLING_ERROR_1" class="blsp-spelling-corrected"&gt;enthusiastic&lt;/span&gt; cheerleader of all the disruptive effects of the Internet, my opinion until of late has been that the changes couldn't have come about sooner.&lt;/p&gt; &lt;p&gt;But I am slowly beginning to wonder if in this particular case the results may be catastrophic in addition to being liberating.&lt;/p&gt;&lt;div class="feedflare"&gt;
&lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=wMb3zIP5SI8:6Re_DYlPnZs:yIl2AUoC8zA"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?d=yIl2AUoC8zA" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=wMb3zIP5SI8:6Re_DYlPnZs:F7zBnMyn0Lo"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?i=wMb3zIP5SI8:6Re_DYlPnZs:F7zBnMyn0Lo" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=wMb3zIP5SI8:6Re_DYlPnZs:V_sGLiPBpWU"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?i=wMb3zIP5SI8:6Re_DYlPnZs:V_sGLiPBpWU" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=wMb3zIP5SI8:6Re_DYlPnZs:Gu391qSwH_A"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?d=Gu391qSwH_A" border="0"&gt;&lt;/img&gt;&lt;/a&gt;
&lt;/div&gt;&lt;img src="http://feeds.feedburner.com/~r/Futurelab/~4/wMb3zIP5SI8" height="1" width="1"/&gt;</description>
         <link>http://feedproxy.google.com/~r/Futurelab/~3/wMb3zIP5SI8/the_news_industry_disaggregati.html</link>
         <guid isPermaLink="false">http://blog.futurelab.net/2009/07/the_news_industry_disaggregati.html</guid>
        
        
          <category domain="http://www.sixapart.com/ns/types#tag">audience</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">information</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">Iqbal Mohammed</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">mainstream media</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">new media</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">news</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">truth</category>
        
         <pubDate>Fri, 03 Jul 2009 10:32:28 +0100</pubDate>
      <feedburner:origLink>http://blog.futurelab.net/2009/07/the_news_industry_disaggregati.html</feedburner:origLink></item>
      
      <item>
         <title>Media Disruption Continues as Attackers Fail and Defenders Wonder What's Coming Next?</title>
         <description>&lt;p&gt;by: &lt;a href="http://www.futurelab.net/?p=contributors&amp;id=32"&gt;Idris Mootee&lt;/a&gt;&lt;/p&gt;&lt;p&gt;I am just counting how many industries today are getting near their industry breakpoints, accelerated by the current crisis and changes in consumer attitude towards anything. With macro forces pushing a collision between previously unrelated industries and the smart ones know a reset is necessary. Media is on top of the list.&lt;/p&gt;&lt;div class="feedflare"&gt;
&lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=gURkEXo5TjA:rNpeTmLv1LI:yIl2AUoC8zA"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?d=yIl2AUoC8zA" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=gURkEXo5TjA:rNpeTmLv1LI:F7zBnMyn0Lo"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?i=gURkEXo5TjA:rNpeTmLv1LI:F7zBnMyn0Lo" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=gURkEXo5TjA:rNpeTmLv1LI:V_sGLiPBpWU"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?i=gURkEXo5TjA:rNpeTmLv1LI:V_sGLiPBpWU" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=gURkEXo5TjA:rNpeTmLv1LI:Gu391qSwH_A"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?d=Gu391qSwH_A" border="0"&gt;&lt;/img&gt;&lt;/a&gt;
&lt;/div&gt;&lt;img src="http://feeds.feedburner.com/~r/Futurelab/~4/gURkEXo5TjA" height="1" width="1"/&gt;</description>
         <link>http://feedproxy.google.com/~r/Futurelab/~3/gURkEXo5TjA/media_disruption_continues_as.html</link>
         <guid isPermaLink="false">http://blog.futurelab.net/2009/07/media_disruption_continues_as.html</guid>
        
        
          <category domain="http://www.sixapart.com/ns/types#tag">convergence</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">Idris Mootee</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">media</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">media fragmentation</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">social media</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">social technologies</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">TV</category>
        
         <pubDate>Thu, 02 Jul 2009 23:45:08 +0100</pubDate>
      <feedburner:origLink>http://blog.futurelab.net/2009/07/media_disruption_continues_as.html</feedburner:origLink></item>
      
      <item>
         <title>Video Games Make You Smarter... Really!</title>
         <description>&lt;p&gt;by:&lt;a href="http://www.futurelab.net/?p=contributors&amp;id=9"&gt; Roger Dooley&lt;/a&gt;&lt;/p&gt;&lt;p&gt;Can video games make you a better air traffic controller? How about a better surgeon? And, for the huge demographic bubble of baby boomers, can video games keep you cognitively sharp into old age?&lt;/p&gt;&lt;div class="feedflare"&gt;
&lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=D_1Y95571sQ:z_GriR_zs54:yIl2AUoC8zA"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?d=yIl2AUoC8zA" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=D_1Y95571sQ:z_GriR_zs54:F7zBnMyn0Lo"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?i=D_1Y95571sQ:z_GriR_zs54:F7zBnMyn0Lo" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=D_1Y95571sQ:z_GriR_zs54:V_sGLiPBpWU"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?i=D_1Y95571sQ:z_GriR_zs54:V_sGLiPBpWU" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=D_1Y95571sQ:z_GriR_zs54:Gu391qSwH_A"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?d=Gu391qSwH_A" border="0"&gt;&lt;/img&gt;&lt;/a&gt;
&lt;/div&gt;&lt;img src="http://feeds.feedburner.com/~r/Futurelab/~4/D_1Y95571sQ" height="1" width="1"/&gt;</description>
         <link>http://feedproxy.google.com/~r/Futurelab/~3/D_1Y95571sQ/video_games_make_you_smarter_r.html</link>
         <guid isPermaLink="false">http://blog.futurelab.net/2009/07/video_games_make_you_smarter_r.html</guid>
        
        
          <category domain="http://www.sixapart.com/ns/types#tag">brain</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">brain fitness</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">research</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">Roger Dooley</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">video games</category>
        
         <pubDate>Thu, 02 Jul 2009 23:38:41 +0100</pubDate>
      <feedburner:origLink>http://blog.futurelab.net/2009/07/video_games_make_you_smarter_r.html</feedburner:origLink></item>
      
      <item>
         <title>PDF Talk: "The Not-So-Hidden Politics of Class Online"</title>
         <description>&lt;p&gt;by: &lt;a href="http://www.futurelab.net/?p=contributors&amp;id=11"&gt;danah boyd&lt;/a&gt;&lt;/p&gt;&lt;p&gt;Two years ago this week, I wrote a &lt;a href="http://www.danah.org/papers/essays/ClassDivisions.html"&gt;controversial essay&lt;/a&gt; in an attempt to locate divisions that I was seeing play out between MySpace and Facebook.  This week, at the &lt;a href="http://personaldemocracy.com/pdf-conference/personal-democracy-forum-conference"&gt;Personal Democracy Forum&lt;/a&gt;, I revisited these ideas in a new talk:&lt;/p&gt;&lt;div class="feedflare"&gt;
&lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=vi0UPa-xt_s:Nw14G019X4I:yIl2AUoC8zA"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?d=yIl2AUoC8zA" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=vi0UPa-xt_s:Nw14G019X4I:F7zBnMyn0Lo"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?i=vi0UPa-xt_s:Nw14G019X4I:F7zBnMyn0Lo" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=vi0UPa-xt_s:Nw14G019X4I:V_sGLiPBpWU"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?i=vi0UPa-xt_s:Nw14G019X4I:V_sGLiPBpWU" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=vi0UPa-xt_s:Nw14G019X4I:Gu391qSwH_A"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?d=Gu391qSwH_A" border="0"&gt;&lt;/img&gt;&lt;/a&gt;
&lt;/div&gt;&lt;img src="http://feeds.feedburner.com/~r/Futurelab/~4/vi0UPa-xt_s" height="1" width="1"/&gt;</description>
         <link>http://feedproxy.google.com/~r/Futurelab/~3/vi0UPa-xt_s/pdf_talk_the_notsohidden_polit.html</link>
         <guid isPermaLink="false">http://blog.futurelab.net/2009/07/pdf_talk_the_notsohidden_polit.html</guid>
        
        
          <category domain="http://www.sixapart.com/ns/types#tag">danah boyd</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">online behaviour</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">social groups</category>
        
         <pubDate>Wed, 01 Jul 2009 15:04:27 +0100</pubDate>
      <feedburner:origLink>http://blog.futurelab.net/2009/07/pdf_talk_the_notsohidden_polit.html</feedburner:origLink></item>
      
      <item>
         <title>The Yahoos At Yahoo</title>
         <description>&lt;p&gt;by: &lt;a href="http://www.futurelab.net/?p=contributors&amp;id=64"&gt;Jonathan Salem Baskin&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;&lt;strong&gt;Insanity&lt;/strong&gt;&lt;/em&gt;: doing the same thing over and over again and expecting different results.&lt;/p&gt; &lt;p&gt;&lt;a href="http://kara.allthingsd.com/20090624/exclusive-yahoo-working-on-major-brand-overhaul-please-no-more-yodeling/"&gt;Word&lt;/a&gt; has it that Yahoo is going to debut new branding in the fall, courtesy of a newly-hired CMO who has a newly hired coterie of her favorite branding gurus. There's nothing surprising about this news: one of the first things new top marketers usually do is hire new vendors to reinvigorate or change the brand.&amp;nbsp; It's what they do.&lt;/p&gt;&lt;div class="feedflare"&gt;
&lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=oRE6K9O0w24:dBwAeRqQZUI:yIl2AUoC8zA"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?d=yIl2AUoC8zA" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=oRE6K9O0w24:dBwAeRqQZUI:F7zBnMyn0Lo"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?i=oRE6K9O0w24:dBwAeRqQZUI:F7zBnMyn0Lo" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=oRE6K9O0w24:dBwAeRqQZUI:V_sGLiPBpWU"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?i=oRE6K9O0w24:dBwAeRqQZUI:V_sGLiPBpWU" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=oRE6K9O0w24:dBwAeRqQZUI:Gu391qSwH_A"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?d=Gu391qSwH_A" border="0"&gt;&lt;/img&gt;&lt;/a&gt;
&lt;/div&gt;&lt;img src="http://feeds.feedburner.com/~r/Futurelab/~4/oRE6K9O0w24" height="1" width="1"/&gt;</description>
         <link>http://feedproxy.google.com/~r/Futurelab/~3/oRE6K9O0w24/the_yahoos_at_yahoo.html</link>
         <guid isPermaLink="false">http://blog.futurelab.net/2009/07/the_yahoos_at_yahoo.html</guid>
        
        
          <category domain="http://www.sixapart.com/ns/types#tag">branding</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">Jonathan Salem Baskin</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">Yahoo!</category>
        
         <pubDate>Wed, 01 Jul 2009 14:57:24 +0100</pubDate>
      <feedburner:origLink>http://blog.futurelab.net/2009/07/the_yahoos_at_yahoo.html</feedburner:origLink></item>
      
      <item>
         <title>The Benefits (and Challenges) of User-generated News</title>
         <description>&lt;p&gt;by: &lt;a href="http://www.futurelab.net/?p=contributors&amp;id=55"&gt;Matt Rhodes&lt;/a&gt;&lt;/p&gt;&lt;span class="mt-enclosure mt-enclosure-image" style="display: inline;"&gt;&lt;p&gt;&lt;img height="163" width="217" alt="telegraph_MRh.jpg" src="http://blog.futurelab.net/telegraph_MRh.jpg" class="mt-image-left" style="margin: 0pt 20px 20px 0pt; float: left;" /&gt;I&amp;rsquo;ve spent the last ten days with no Internet and very little access to English-language news sources. On my return I turned to my three favourite sources for getting up to speed quickly on what&amp;rsquo;s been happening: BBC News, Twitter and Google. The first of these for an overview of what had happened and the last two to really delve into some depth, to find out what people have been saying and to see what&amp;rsquo;s really been happening.&lt;/p&gt;&lt;/span&gt;&lt;p&gt;Image by &lt;a href="http://www.flickr.com/photos/8381313@N08/2308052248"&gt;tibchris&lt;/a&gt; via Flickr&lt;/p&gt;&lt;div class="feedflare"&gt;
&lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=XMJnQF6twT8:xXtiP_6tWHk:yIl2AUoC8zA"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?d=yIl2AUoC8zA" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=XMJnQF6twT8:xXtiP_6tWHk:F7zBnMyn0Lo"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?i=XMJnQF6twT8:xXtiP_6tWHk:F7zBnMyn0Lo" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=XMJnQF6twT8:xXtiP_6tWHk:V_sGLiPBpWU"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?i=XMJnQF6twT8:xXtiP_6tWHk:V_sGLiPBpWU" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=XMJnQF6twT8:xXtiP_6tWHk:Gu391qSwH_A"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?d=Gu391qSwH_A" border="0"&gt;&lt;/img&gt;&lt;/a&gt;
&lt;/div&gt;&lt;img src="http://feeds.feedburner.com/~r/Futurelab/~4/XMJnQF6twT8" height="1" width="1"/&gt;</description>
         <link>http://feedproxy.google.com/~r/Futurelab/~3/XMJnQF6twT8/the_benefits_and_challenges_of.html</link>
         <guid isPermaLink="false">http://blog.futurelab.net/2009/07/the_benefits_and_challenges_of.html</guid>
        
        
          <category domain="http://www.sixapart.com/ns/types#tag">Matt Rhodes</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">news</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">online media</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">user generated content</category>
        
         <pubDate>Wed, 01 Jul 2009 14:10:37 +0100</pubDate>
      <feedburner:origLink>http://blog.futurelab.net/2009/07/the_benefits_and_challenges_of.html</feedburner:origLink></item>
      
      <item>
         <title>Debunking The Myths of Social Media</title>
         <description>&lt;p&gt;by: &lt;a href="http://www.futurelab.net/?p=contributors&amp;id=14"&gt;David Armano&lt;/a&gt;&lt;/p&gt;&lt;p&gt;Moving forward I will be contributing to the &lt;strong&gt;Harvard Business Review&lt;/strong&gt; when time permits. My first contribution is up, you can &lt;a href="http://blogs.harvardbusiness.org/cs/2009/06/debunking_social_media_myths.html"&gt;view the entire article here&lt;/a&gt;. Below in an excerpt:&lt;br /&gt; &lt;br /&gt; &amp;quot;There are a few considerations every organization needs to consider when developing their blueprints for their own unique social media design. While there is no one-size-fits-all solution, there are few things you can plan for as you review the many options before you.&lt;/p&gt;&lt;div class="feedflare"&gt;
&lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=_XAuXvNUGvg:jUTTWeusrD0:yIl2AUoC8zA"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?d=yIl2AUoC8zA" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=_XAuXvNUGvg:jUTTWeusrD0:F7zBnMyn0Lo"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?i=_XAuXvNUGvg:jUTTWeusrD0:F7zBnMyn0Lo" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=_XAuXvNUGvg:jUTTWeusrD0:V_sGLiPBpWU"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?i=_XAuXvNUGvg:jUTTWeusrD0:V_sGLiPBpWU" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=_XAuXvNUGvg:jUTTWeusrD0:Gu391qSwH_A"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?d=Gu391qSwH_A" border="0"&gt;&lt;/img&gt;&lt;/a&gt;
&lt;/div&gt;&lt;img src="http://feeds.feedburner.com/~r/Futurelab/~4/_XAuXvNUGvg" height="1" width="1"/&gt;</description>
         <link>http://feedproxy.google.com/~r/Futurelab/~3/_XAuXvNUGvg/debunking_the_myths_of_social.html</link>
         <guid isPermaLink="false">http://blog.futurelab.net/2009/06/debunking_the_myths_of_social.html</guid>
        
        
          <category domain="http://www.sixapart.com/ns/types#tag">David Armano</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">social business</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">social media</category>
        
         <pubDate>Tue, 30 Jun 2009 13:26:44 +0100</pubDate>
      <feedburner:origLink>http://blog.futurelab.net/2009/06/debunking_the_myths_of_social.html</feedburner:origLink></item>
      
      <item>
         <title>Why Best Buy Is Rooting for the Smart Grid</title>
         <description>&lt;p&gt;by: &lt;a href="http://www.futurelab.net/?p=contributors&amp;id=17"&gt;Joel Makower&lt;/a&gt;&lt;/p&gt;&lt;span class="mt-enclosure mt-enclosure-image" style="display: inline;"&gt;&lt;img height="88" width="132" alt="bestbuy_JMa.jpg" src="http://blog.futurelab.net/bestbuy_JMa.jpg" class="mt-image-left" style="margin: 0pt 20px 20px 0pt; float: left;" /&gt;The retail giant that helped bring car stereos, camcorders, and CD players to the masses wants to be homeowners' best friend in the emerging world of smarter, greener technology.&lt;/span&gt;&lt;div class="feedflare"&gt;
&lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=Aghtl1LCFVU:-NK3whINDGw:yIl2AUoC8zA"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?d=yIl2AUoC8zA" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=Aghtl1LCFVU:-NK3whINDGw:F7zBnMyn0Lo"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?i=Aghtl1LCFVU:-NK3whINDGw:F7zBnMyn0Lo" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=Aghtl1LCFVU:-NK3whINDGw:V_sGLiPBpWU"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?i=Aghtl1LCFVU:-NK3whINDGw:V_sGLiPBpWU" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=Aghtl1LCFVU:-NK3whINDGw:Gu391qSwH_A"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?d=Gu391qSwH_A" border="0"&gt;&lt;/img&gt;&lt;/a&gt;
&lt;/div&gt;&lt;img src="http://feeds.feedburner.com/~r/Futurelab/~4/Aghtl1LCFVU" height="1" width="1"/&gt;</description>
         <link>http://feedproxy.google.com/~r/Futurelab/~3/Aghtl1LCFVU/why_best_buy_is_rooting_for_th.html</link>
         <guid isPermaLink="false">http://blog.futurelab.net/2009/06/why_best_buy_is_rooting_for_th.html</guid>
        
        
          <category domain="http://www.sixapart.com/ns/types#tag">Best Buy</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">CSR</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">green</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">green products</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">green tech</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">Joel Makower</category>
        
         <pubDate>Tue, 30 Jun 2009 13:22:30 +0100</pubDate>
      <feedburner:origLink>http://blog.futurelab.net/2009/06/why_best_buy_is_rooting_for_th.html</feedburner:origLink></item>
      
      <item>
         <title>Email and Social Media- 7 Tips for Getting the Most out of Your Campaigns</title>
         <description>&lt;p&gt;Guest Post by: Maria Pergolino&lt;/p&gt;&lt;p&gt;Recent news stories about Social Media being &lt;a href="http://www.emarketer.com/Article.aspx?R=1006953"&gt;bigger than email&lt;/a&gt; as well as the recent beta release of Google Wave have made marketers rethink their email strategies, but should we really be moving our email efforts to social media? And if not, should they be kept apart, or can they truly work in unison?&lt;/p&gt;&lt;div class="feedflare"&gt;
&lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=leYoxg8eyNo:8zRXVzZcCFI:yIl2AUoC8zA"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?d=yIl2AUoC8zA" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=leYoxg8eyNo:8zRXVzZcCFI:F7zBnMyn0Lo"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?i=leYoxg8eyNo:8zRXVzZcCFI:F7zBnMyn0Lo" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=leYoxg8eyNo:8zRXVzZcCFI:V_sGLiPBpWU"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?i=leYoxg8eyNo:8zRXVzZcCFI:V_sGLiPBpWU" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=leYoxg8eyNo:8zRXVzZcCFI:Gu391qSwH_A"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?d=Gu391qSwH_A" border="0"&gt;&lt;/img&gt;&lt;/a&gt;
&lt;/div&gt;&lt;img src="http://feeds.feedburner.com/~r/Futurelab/~4/leYoxg8eyNo" height="1" width="1"/&gt;</description>
         <link>http://feedproxy.google.com/~r/Futurelab/~3/leYoxg8eyNo/email_and_social_media_7_tips.html</link>
         <guid isPermaLink="false">http://blog.futurelab.net/2009/06/email_and_social_media_7_tips.html</guid>
        
        
          <category domain="http://www.sixapart.com/ns/types#tag">B2B marketing</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">email marketing</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">Maria Pergolino</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">marketing strategy</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">social media</category>
        
         <pubDate>Tue, 30 Jun 2009 13:11:32 +0100</pubDate>
      <feedburner:origLink>http://blog.futurelab.net/2009/06/email_and_social_media_7_tips.html</feedburner:origLink></item>
      
      <item>
         <title>Is the Hub and Spoke Model Adaptable?</title>
         <description>&lt;p&gt;by: &lt;a href="http://www.futurelab.net/?p=contributors&amp;id=14"&gt;David Armano&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href="http://www.dachiscorporation.com/"&gt;We've&lt;/a&gt; been doing a bit of thinking on how organizations can re-design themselves as social systems which produce emergent outcomes&amp;mdash;that is, results which move business forward and tend to emerge in an organic fashion. Twitter's growth due to &lt;em&gt;end user innovation&lt;/em&gt;, an open API, and other drivers are an example of this.&lt;/p&gt;&lt;div class="feedflare"&gt;
&lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=KVPT2AmVIXY:igNX8qqKC80:yIl2AUoC8zA"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?d=yIl2AUoC8zA" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=KVPT2AmVIXY:igNX8qqKC80:F7zBnMyn0Lo"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?i=KVPT2AmVIXY:igNX8qqKC80:F7zBnMyn0Lo" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=KVPT2AmVIXY:igNX8qqKC80:V_sGLiPBpWU"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?i=KVPT2AmVIXY:igNX8qqKC80:V_sGLiPBpWU" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=KVPT2AmVIXY:igNX8qqKC80:Gu391qSwH_A"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?d=Gu391qSwH_A" border="0"&gt;&lt;/img&gt;&lt;/a&gt;
&lt;/div&gt;&lt;img src="http://feeds.feedburner.com/~r/Futurelab/~4/KVPT2AmVIXY" height="1" width="1"/&gt;</description>
         <link>http://feedproxy.google.com/~r/Futurelab/~3/KVPT2AmVIXY/is_the_hub_and_spoke_model_ada.html</link>
         <guid isPermaLink="false">http://blog.futurelab.net/2009/06/is_the_hub_and_spoke_model_ada.html</guid>
        
        
          <category domain="http://www.sixapart.com/ns/types#tag">David Armano</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">ecosystems</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">organisational change</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">social business design</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">social technologies</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">Twitter</category>
        
         <pubDate>Mon, 29 Jun 2009 18:41:36 +0100</pubDate>
      <feedburner:origLink>http://blog.futurelab.net/2009/06/is_the_hub_and_spoke_model_ada.html</feedburner:origLink></item>
      
      <item>
         <title>Beta Version Available! Computer Aided Business Model Design</title>
         <description>&lt;p&gt;by: Alexander Osterwalder&lt;/p&gt;&lt;p&gt;Together with my former PhD supervisor Professor Yves Pigneur (and now my co-author), I have long advocated the utility of some kind of computer aided business model design tool (see &lt;a href="http://business-model-design.blogspot.com/2006/01/where-heck-is-computer-aided-design.html"&gt;here&lt;/a&gt;) &amp;ndash; in fact my PhD dissertation aimed at building the foundations for that. Now this vision is starting to become reality. One of Yves&amp;rsquo; new PhD students has built such a tool on the basis of Yves&amp;rsquo; and my conceptual groundwork.&lt;/p&gt;&lt;div class="feedflare"&gt;
&lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=NSCNTSpekY0:Tr-vrgb4aFg:yIl2AUoC8zA"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?d=yIl2AUoC8zA" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=NSCNTSpekY0:Tr-vrgb4aFg:F7zBnMyn0Lo"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?i=NSCNTSpekY0:Tr-vrgb4aFg:F7zBnMyn0Lo" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=NSCNTSpekY0:Tr-vrgb4aFg:V_sGLiPBpWU"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?i=NSCNTSpekY0:Tr-vrgb4aFg:V_sGLiPBpWU" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=NSCNTSpekY0:Tr-vrgb4aFg:Gu391qSwH_A"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?d=Gu391qSwH_A" border="0"&gt;&lt;/img&gt;&lt;/a&gt;
&lt;/div&gt;&lt;img src="http://feeds.feedburner.com/~r/Futurelab/~4/NSCNTSpekY0" height="1" width="1"/&gt;</description>
         <link>http://feedproxy.google.com/~r/Futurelab/~3/NSCNTSpekY0/beta_version_available_compute.html</link>
         <guid isPermaLink="false">http://blog.futurelab.net/2009/06/beta_version_available_compute.html</guid>
        
        
          <category domain="http://www.sixapart.com/ns/types#tag">Alexander Osterwalder</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">business model design</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">business models</category>
        
         <pubDate>Mon, 29 Jun 2009 18:38:53 +0100</pubDate>
      <feedburner:origLink>http://blog.futurelab.net/2009/06/beta_version_available_compute.html</feedburner:origLink></item>
      
      <item>
         <title>Are We Serving Conversation?</title>
         <description>&lt;p&gt;by: &lt;a href="http://www.futurelab.net/?p=contributors&amp;id=64"&gt;Jonathan Salem Baskin&lt;/a&gt;&lt;/p&gt;&lt;p&gt;Consider this: conversation is to selling what cooking is to eating.&amp;nbsp;&lt;/p&gt;&lt;p&gt;Process.&lt;/p&gt;&lt;p&gt;Not ingredients, nor consumption.&amp;nbsp; &lt;em&gt;&lt;br /&gt;&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;How&lt;/em&gt;, not &lt;em&gt;what&lt;/em&gt;.&amp;nbsp;&lt;/p&gt;&lt;div class="feedflare"&gt;
&lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=COEeLqOJyXc:gdIuSPAB-ok:yIl2AUoC8zA"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?d=yIl2AUoC8zA" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=COEeLqOJyXc:gdIuSPAB-ok:F7zBnMyn0Lo"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?i=COEeLqOJyXc:gdIuSPAB-ok:F7zBnMyn0Lo" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=COEeLqOJyXc:gdIuSPAB-ok:V_sGLiPBpWU"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?i=COEeLqOJyXc:gdIuSPAB-ok:V_sGLiPBpWU" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/Futurelab?a=COEeLqOJyXc:gdIuSPAB-ok:Gu391qSwH_A"&gt;&lt;img src="http://feeds.feedburner.com/~ff/Futurelab?d=Gu391qSwH_A" border="0"&gt;&lt;/img&gt;&lt;/a&gt;
&lt;/div&gt;&lt;img src="http://feeds.feedburner.com/~r/Futurelab/~4/COEeLqOJyXc" height="1" width="1"/&gt;</description>
         <link>http://feedproxy.google.com/~r/Futurelab/~3/COEeLqOJyXc/are_we_serving_conversation.html</link>
         <guid isPermaLink="false">http://blog.futurelab.net/2009/06/are_we_serving_conversation.html</guid>
        
        
          <category domain="http://www.sixapart.com/ns/types#tag">conversations</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">Jonathan Salem Baskin</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">selling</category>
        
          <category domain="http://www.sixapart.com/ns/types#tag">social media</category>
        
         <pubDate>Fri, 26 Jun 2009 22:03:25 +0100</pubDate>
      <feedburner:origLink>http://blog.futurelab.net/2009/06/are_we_serving_conversation.html</feedburner:origLink></item>
      
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