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	<title>Genroe 1 to 1 Blog</title>
	
	<link>http://www.genroe.com</link>
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** We've Moved! Update your Reader Now. 

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	<title>Genroe 1 to 1 Blog</title>
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<feedburner:origLink>http://www.genroe.com/blog/digital-agency-drives-business-with-net-promoter/7287?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=digital-agency-drives-business-with-net-promoter</feedburner:origLink>
		<title>Digital and Innovation Agency Drives Business with Net Promoter®</title>
		<link>http://feedproxy.google.com/~r/Genroe1to1Blog/~3/tvl3FOBlO1w/genroe1to1blog~Digital-and-Innovation-Agency-Drives-Business-with-Net-Promoter%c2%ae</link>
		<comments>http://www.genroe.com/blog/digital-agency-drives-business-with-net-promoter/7287#comments</comments>
		<pubDate>Sun, 12 May 2013 02:21:50 +0000</pubDate>
		<dc:creator>Patrick Lew</dc:creator>
				<category><![CDATA[Case Studies and Statistics]]></category>
		<category><![CDATA[Net Promoter Score]]></category>
		<guid isPermaLink="false">http://www.genroe.com/?p=7287</guid>
		<description><![CDATA[<div style="background-color:yellow;color:black;text-align:center;border-color:black;border-width: 2px;border-style:solid;"> <h2>We've Moved! Update your Reader Now.</h2> <h3>This feed has moved to: <a style="color:blue" href="http://feeds.feedblitz.com/genroe1to1blog"><b>http://feeds.feedblitz.com/genroe1to1blog</b></a></h3> <p>Update your reader now with this changed subscription address to get your latest updates from us.</p> </div>]]></description>
		<wfw:commentRss>http://www.genroe.com/blog/digital-agency-drives-business-with-net-promoter/7287/feed</wfw:commentRss>
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<item>
<feedburner:origLink>http://www.genroe.com/blog/the-5-phases-of-customer-feedback-failure/7273?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=the-5-phases-of-customer-feedback-failure</feedburner:origLink>
		<title>The 5 Phases of Customer Feedback Failure</title>
		<link>http://feedproxy.google.com/~r/Genroe1to1Blog/~3/ezvbF1WQCLA/genroe1to1blog~The-Phases-of-Customer-Feedback-Failure</link>
		<comments>http://www.genroe.com/blog/the-5-phases-of-customer-feedback-failure/7273#comments</comments>
		<pubDate>Mon, 06 May 2013 01:22:13 +0000</pubDate>
		<dc:creator>Adam Ramshaw</dc:creator>
				<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[Customer Feedback Process]]></category>
		<category><![CDATA[Net Promoter Score]]></category>
		<category><![CDATA[Customer Feedback System]]></category>
		<guid isPermaLink="false">http://www.genroe.com/?p=7273</guid>
		<description><![CDATA[<div style="background-color:yellow;color:black;text-align:center;border-color:black;border-width: 2px;border-style:solid;"> <h2>We've Moved! Update your Reader Now.</h2> <h3>This feed has moved to: <a style="color:blue" href="http://feeds.feedblitz.com/genroe1to1blog"><b>http://feeds.feedblitz.com/genroe1to1blog</b></a></h3> <p>Update your reader now with this changed subscription address to get your latest updates from us.</p> </div>]]></description>
		<wfw:commentRss>http://www.genroe.com/blog/the-5-phases-of-customer-feedback-failure/7273/feed</wfw:commentRss>
		<slash:comments>0</slash:comments><content:encoded><![CDATA[<div style="background-color:yellow;color:black;text-align:center;border-color:black;border-width: 2px;border-style:solid;"> <h2>We've Moved! Update your Reader Now.</h2> <h3>This feed has moved to: <a style="color:blue" href="http://feeds.feedblitz.com/genroe1to1blog"><b>http://feeds.feedblitz.com/genroe1to1blog</b></a></h3> <p>Update your reader now with this changed subscription address to get your latest updates from us.</p> </div><img src="http://feeds.feedburner.com/~r/Genroe1to1Blog/~4/ezvbF1WQCLA" height="1" width="1"/>]]></content:encoded><feedburner:origLink>http://feeds.feedblitz.com/~/40870990/_/genroe1to1blog~The-Phases-of-Customer-Feedback-Failure</feedburner:origLink></item>
<item>
<feedburner:origLink>http://www.genroe.com/blog/telstra-rewarding-resellers-for-customer-service-but-what-is-the-anti-gaming-strategy/7264?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=telstra-rewarding-resellers-for-customer-service-but-what-is-the-anti-gaming-strategy</feedburner:origLink>
		<title>Telstra Rewarding Resellers for Customer Service But What is the Anti-Gaming Strategy?</title>
		<link>http://feedproxy.google.com/~r/Genroe1to1Blog/~3/JLEGDjpM5GU/genroe1to1blog~Telstra-Rewarding-Resellers-for-Customer-Service-But-What-is-the-AntiGaming-Strategy</link>
		<comments>http://www.genroe.com/blog/telstra-rewarding-resellers-for-customer-service-but-what-is-the-anti-gaming-strategy/7264#comments</comments>
		<pubDate>Wed, 01 May 2013 05:43:31 +0000</pubDate>
		<dc:creator>Adam Ramshaw</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[Net Promoter]]></category>
		<category><![CDATA[Net Promoter Score]]></category>
		<category><![CDATA[Resellers]]></category>
		<category><![CDATA[Telstra]]></category>
		<guid isPermaLink="false">http://www.genroe.com/?p=7264</guid>
		<description><![CDATA[<div style="background-color:yellow;color:black;text-align:center;border-color:black;border-width: 2px;border-style:solid;"> <h2>We've Moved! Update your Reader Now.</h2> <h3>This feed has moved to: <a style="color:blue" href="http://feeds.feedblitz.com/genroe1to1blog"><b>http://feeds.feedblitz.com/genroe1to1blog</b></a></h3> <p>Update your reader now with this changed subscription address to get your latest updates from us.</p> </div>]]></description>
		<wfw:commentRss>http://www.genroe.com/blog/telstra-rewarding-resellers-for-customer-service-but-what-is-the-anti-gaming-strategy/7264/feed</wfw:commentRss>
		<slash:comments>0</slash:comments><content:encoded><![CDATA[<div style="background-color:yellow;color:black;text-align:center;border-color:black;border-width: 2px;border-style:solid;"> <h2>We've Moved! Update your Reader Now.</h2> <h3>This feed has moved to: <a style="color:blue" href="http://feeds.feedblitz.com/genroe1to1blog"><b>http://feeds.feedblitz.com/genroe1to1blog</b></a></h3> <p>Update your reader now with this changed subscription address to get your latest updates from us.</p> </div><img src="http://feeds.feedburner.com/~r/Genroe1to1Blog/~4/JLEGDjpM5GU" height="1" width="1"/>]]></content:encoded><feedburner:origLink>http://feeds.feedblitz.com/~/40656371/_/genroe1to1blog~Telstra-Rewarding-Resellers-for-Customer-Service-But-What-is-the-AntiGaming-Strategy</feedburner:origLink></item>
<item>
<feedburner:origLink>http://www.genroe.com/blog/dont-let-market-research-interfere-with-your-customer-feedback/7178?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=dont-let-market-research-interfere-with-your-customer-feedback</feedburner:origLink>
		<title>Don’t Let Market Research Interfere with your Customer Feedback</title>
		<link>http://feedproxy.google.com/~r/Genroe1to1Blog/~3/HP8vV51f3ZM/genroe1to1blog~Dont-Let-Market-Research-Interfere-with-your-Customer-Feedback</link>
		<comments>http://www.genroe.com/blog/dont-let-market-research-interfere-with-your-customer-feedback/7178#comments</comments>
		<pubDate>Wed, 17 Apr 2013 00:51:40 +0000</pubDate>
		<dc:creator>Adam Ramshaw</dc:creator>
				<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[Customer Feedback Process]]></category>
		<category><![CDATA[Customer Feedback System]]></category>
		<guid isPermaLink="false">http://www.genroe.com/?p=7178</guid>
		<description><![CDATA[<div style="background-color:yellow;color:black;text-align:center;border-color:black;border-width: 2px;border-style:solid;"> <h2>We've Moved! Update your Reader Now.</h2> <h3>This feed has moved to: <a style="color:blue" href="http://feeds.feedblitz.com/genroe1to1blog"><b>http://feeds.feedblitz.com/genroe1to1blog</b></a></h3> <p>Update your reader now with this changed subscription address to get your latest updates from us.</p> </div>]]></description>
		<wfw:commentRss>http://www.genroe.com/blog/dont-let-market-research-interfere-with-your-customer-feedback/7178/feed</wfw:commentRss>
		<slash:comments>0</slash:comments><content:encoded><![CDATA[<div style="background-color:yellow;color:black;text-align:center;border-color:black;border-width: 2px;border-style:solid;"> <h2>We've Moved! Update your Reader Now.</h2> <h3>This feed has moved to: <a style="color:blue" href="http://feeds.feedblitz.com/genroe1to1blog"><b>http://feeds.feedblitz.com/genroe1to1blog</b></a></h3> <p>Update your reader now with this changed subscription address to get your latest updates from us.</p> </div><img src="http://feeds.feedburner.com/~r/Genroe1to1Blog/~4/HP8vV51f3ZM" height="1" width="1"/>]]></content:encoded><feedburner:origLink>http://feeds.feedblitz.com/~/40176943/_/genroe1to1blog~Dont-Let-Market-Research-Interfere-with-your-Customer-Feedback</feedburner:origLink></item>
<item>
<feedburner:origLink>http://www.genroe.com/blog/generating-higher-profits-by-managing-customers-as-financial-assets/7158?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=generating-higher-profits-by-managing-customers-as-financial-assets</feedburner:origLink>
		<title>Generating Higher Profits by Managing Customers as Financial Assets</title>
		<link>http://feedproxy.google.com/~r/Genroe1to1Blog/~3/XHvBRn8gPLE/genroe1to1blog~Generating-Higher-Profits-by-Managing-Customers-as-Financial-Assets</link>
		<comments>http://www.genroe.com/blog/generating-higher-profits-by-managing-customers-as-financial-assets/7158#comments</comments>
		<pubDate>Wed, 10 Apr 2013 00:58:35 +0000</pubDate>
		<dc:creator>Adam Ramshaw</dc:creator>
				<category><![CDATA[General]]></category>
		<guid isPermaLink="false">http://www.genroe.com/?p=7158</guid>
		<description><![CDATA[<div style="background-color:yellow;color:black;text-align:center;border-color:black;border-width: 2px;border-style:solid;"> <h2>We've Moved! Update your Reader Now.</h2> <h3>This feed has moved to: <a style="color:blue" href="http://feeds.feedblitz.com/genroe1to1blog"><b>http://feeds.feedblitz.com/genroe1to1blog</b></a></h3> <p>Update your reader now with this changed subscription address to get your latest updates from us.</p> </div>]]></description>
		<wfw:commentRss>http://www.genroe.com/blog/generating-higher-profits-by-managing-customers-as-financial-assets/7158/feed</wfw:commentRss>
		<slash:comments>0</slash:comments><content:encoded><![CDATA[<div style="background-color:yellow;color:black;text-align:center;border-color:black;border-width: 2px;border-style:solid;"> <h2>We've Moved! Update your Reader Now.</h2> <h3>This feed has moved to: <a style="color:blue" href="http://feeds.feedblitz.com/genroe1to1blog"><b>http://feeds.feedblitz.com/genroe1to1blog</b></a></h3> <p>Update your reader now with this changed subscription address to get your latest updates from us.</p> </div><img src="http://feeds.feedburner.com/~r/Genroe1to1Blog/~4/XHvBRn8gPLE" height="1" width="1"/>]]></content:encoded><feedburner:origLink>http://feeds.feedblitz.com/~/39915752/_/genroe1to1blog~Generating-Higher-Profits-by-Managing-Customers-as-Financial-Assets</feedburner:origLink></item>
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<feedburner:origLink>http://www.genroe.com/blog/how-to-calculate-return-on-customer-investment/7148?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=how-to-calculate-return-on-customer-investment</feedburner:origLink>
		<title>How to calculate Return on Customer Investment</title>
		<link>http://feedproxy.google.com/~r/Genroe1to1Blog/~3/BRhsrL78SOM/genroe1to1blog~How-to-calculate-Return-on-Customer-Investment</link>
		<comments>http://www.genroe.com/blog/how-to-calculate-return-on-customer-investment/7148#comments</comments>
		<pubDate>Mon, 01 Apr 2013 23:24:29 +0000</pubDate>
		<dc:creator>Adam Ramshaw</dc:creator>
				<category><![CDATA[Customer Strategy]]></category>
		<guid isPermaLink="false">http://www.genroe.com/?p=7148</guid>
		<description><![CDATA[<div style="background-color:yellow;color:black;text-align:center;border-color:black;border-width: 2px;border-style:solid;"> <h2>We've Moved! Update your Reader Now.</h2> <h3>This feed has moved to: <a style="color:blue" href="http://feeds.feedblitz.com/genroe1to1blog"><b>http://feeds.feedblitz.com/genroe1to1blog</b></a></h3> <p>Update your reader now with this changed subscription address to get your latest updates from us.</p> </div>]]></description>
		<wfw:commentRss>http://www.genroe.com/blog/how-to-calculate-return-on-customer-investment/7148/feed</wfw:commentRss>
		<slash:comments>0</slash:comments><content:encoded><![CDATA[<div style="background-color:yellow;color:black;text-align:center;border-color:black;border-width: 2px;border-style:solid;"> <h2>We've Moved! Update your Reader Now.</h2> <h3>This feed has moved to: <a style="color:blue" href="http://feeds.feedblitz.com/genroe1to1blog"><b>http://feeds.feedblitz.com/genroe1to1blog</b></a></h3> <p>Update your reader now with this changed subscription address to get your latest updates from us.</p> </div><img src="http://feeds.feedburner.com/~r/Genroe1to1Blog/~4/BRhsrL78SOM" height="1" width="1"/>]]></content:encoded><feedburner:origLink>http://feeds.feedblitz.com/~/39678162/_/genroe1to1blog~How-to-calculate-Return-on-Customer-Investment</feedburner:origLink></item>
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<feedburner:origLink>http://www.genroe.com/blog/customer-feedback-is-worthless-without-the-right-analysis/7086?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=customer-feedback-is-worthless-without-the-right-analysis</feedburner:origLink>
		<title>Customer Feedback is Worthless without the Right Analysis</title>
		<link>http://feedproxy.google.com/~r/Genroe1to1Blog/~3/ZNypkNuLCbU/genroe1to1blog~Customer-Feedback-is-Worthless-without-the-Right-Analysis</link>
		<comments>http://www.genroe.com/blog/customer-feedback-is-worthless-without-the-right-analysis/7086#comments</comments>
		<pubDate>Tue, 12 Mar 2013 01:28:34 +0000</pubDate>
		<dc:creator>Adam Ramshaw</dc:creator>
				<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[Net Promoter]]></category>
		<guid isPermaLink="false">http://www.genroe.com/?p=7086</guid>
		<description><![CDATA[<div style="background-color:yellow;color:black;text-align:center;border-color:black;border-width: 2px;border-style:solid;"> <h2>We've Moved! Update your Reader Now.</h2> <h3>This feed has moved to: <a style="color:blue" href="http://feeds.feedblitz.com/genroe1to1blog"><b>http://feeds.feedblitz.com/genroe1to1blog</b></a></h3> <p>Update your reader now with this changed subscription address to get your latest updates from us.</p> </div>]]></description>
		<wfw:commentRss>http://www.genroe.com/blog/customer-feedback-is-worthless-without-the-right-analysis/7086/feed</wfw:commentRss>
		<slash:comments>0</slash:comments><content:encoded><![CDATA[<div style="background-color:yellow;color:black;text-align:center;border-color:black;border-width: 2px;border-style:solid;"> <h2>We've Moved! Update your Reader Now.</h2> <h3>This feed has moved to: <a style="color:blue" href="http://feeds.feedblitz.com/genroe1to1blog"><b>http://feeds.feedblitz.com/genroe1to1blog</b></a></h3> <p>Update your reader now with this changed subscription address to get your latest updates from us.</p> </div><img src="http://feeds.feedburner.com/~r/Genroe1to1Blog/~4/ZNypkNuLCbU" height="1" width="1"/>]]></content:encoded><feedburner:origLink>http://feeds.feedblitz.com/~/38914512/_/genroe1to1blog~Customer-Feedback-is-Worthless-without-the-Right-Analysis</feedburner:origLink></item>
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<feedburner:origLink>http://www.genroe.com/blog/how-to-overcome-customer-feedback-defensiveness-in-the-executive-suite/7057?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=how-to-overcome-customer-feedback-defensiveness-in-the-executive-suite</feedburner:origLink>
		<title>How to Overcome Customer Feedback Defensiveness in the Executive Suite</title>
		<link>http://feedproxy.google.com/~r/Genroe1to1Blog/~3/soMjoKYYXnk/genroe1to1blog~How-to-Overcome-Customer-Feedback-Defensiveness-in-the-Executive-Suite</link>
		<comments>http://www.genroe.com/blog/how-to-overcome-customer-feedback-defensiveness-in-the-executive-suite/7057#comments</comments>
		<pubDate>Thu, 28 Feb 2013 01:22:38 +0000</pubDate>
		<dc:creator>Adam Ramshaw</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[Customer Feedback Process]]></category>
		<guid isPermaLink="false">http://www.genroe.com/?p=7057</guid>
		<description><![CDATA[<div style="background-color:yellow;color:black;text-align:center;border-color:black;border-width: 2px;border-style:solid;"> <h2>We've Moved! Update your Reader Now.</h2> <h3>This feed has moved to: <a style="color:blue" href="http://feeds.feedblitz.com/genroe1to1blog"><b>http://feeds.feedblitz.com/genroe1to1blog</b></a></h3> <p>Update your reader now with this changed subscription address to get your latest updates from us.</p> </div>]]></description>
		<wfw:commentRss>http://www.genroe.com/blog/how-to-overcome-customer-feedback-defensiveness-in-the-executive-suite/7057/feed</wfw:commentRss>
		<slash:comments>0</slash:comments><content:encoded><![CDATA[<div style="background-color:yellow;color:black;text-align:center;border-color:black;border-width: 2px;border-style:solid;"> <h2>We've Moved! Update your Reader Now.</h2> <h3>This feed has moved to: <a style="color:blue" href="http://feeds.feedblitz.com/genroe1to1blog"><b>http://feeds.feedblitz.com/genroe1to1blog</b></a></h3> <p>Update your reader now with this changed subscription address to get your latest updates from us.</p> </div><img src="http://feeds.feedburner.com/~r/Genroe1to1Blog/~4/soMjoKYYXnk" height="1" width="1"/>]]></content:encoded><feedburner:origLink>http://feeds.feedblitz.com/~/38548426/_/genroe1to1blog~How-to-Overcome-Customer-Feedback-Defensiveness-in-the-Executive-Suite</feedburner:origLink></item>
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<feedburner:origLink>http://www.genroe.com/blog/customer-feedback-governance-boring-but-critical-to-your-success/6943?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=customer-feedback-governance-boring-but-critical-to-your-success</feedburner:origLink>
		<title>Customer Feedback Governance: Boring but Critical to Your Success</title>
		<link>http://feedproxy.google.com/~r/Genroe1to1Blog/~3/Nh7P6r35Nek/genroe1to1blog~Customer-Feedback-Governance-Boring-but-Critical-to-Your-Success</link>
		<comments>http://www.genroe.com/blog/customer-feedback-governance-boring-but-critical-to-your-success/6943#comments</comments>
		<pubDate>Thu, 07 Feb 2013 03:54:29 +0000</pubDate>
		<dc:creator>Adam Ramshaw</dc:creator>
				<category><![CDATA[General]]></category>
		<guid isPermaLink="false">http://www.genroe.com/?p=6943</guid>
		<description><![CDATA[<div style="background-color:yellow;color:black;text-align:center;border-color:black;border-width: 2px;border-style:solid;"> <h2>We've Moved! Update your Reader Now.</h2> <h3>This feed has moved to: <a style="color:blue" href="http://feeds.feedblitz.com/genroe1to1blog"><b>http://feeds.feedblitz.com/genroe1to1blog</b></a></h3> <p>Update your reader now with this changed subscription address to get your latest updates from us.</p> </div>]]></description>
		<wfw:commentRss>http://www.genroe.com/blog/customer-feedback-governance-boring-but-critical-to-your-success/6943/feed</wfw:commentRss>
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		<title>Genroe Presenting at The National Growth Summit 13</title>
		<link>http://feedproxy.google.com/~r/Genroe1to1Blog/~3/vgnu-zZ6pA4/genroe1to1blog~Genroe-Presenting-at-The-National-Growth-Summit</link>
		<comments>http://www.genroe.com/blog/genroe-presenting-at-the-national-growth-summit-13/6908#comments</comments>
		<pubDate>Tue, 22 Jan 2013 23:10:04 +0000</pubDate>
		<dc:creator>Adam Ramshaw</dc:creator>
				<category><![CDATA[General]]></category>
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