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	<title>GlobalGraphics Blog</title>
	
	<link>http://blog.globalgraphics.co.uk</link>
	<description>Blog of the Birmingham based web deisgn company GlobalGraphics.</description>
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		<title>My Favourite Technology</title>
		<link>http://feedproxy.google.com/~r/Globalgraphics/~3/V12i0R8t_wo/my-favourite-technology.html</link>
		<comments>http://blog.globalgraphics.co.uk/personal/my-favourite-technology.html#comments</comments>
		<pubDate>Wed, 18 Aug 2010 13:12:34 +0000</pubDate>
		<dc:creator>Jon Newman</dc:creator>
				<category><![CDATA[Personal]]></category>
		<category><![CDATA[Technology]]></category>

		<guid isPermaLink="false">http://blog.globalgraphics.co.uk/?p=466</guid>
		<description><![CDATA[Well the top of the list would be: 42&#8243; LCD HD TV, BluRay player, surround sound, Quad-Core PC, iPhone 4.
My favourite of these would be my iPhone 4.  It is an amazing phone and makes so many things possible while on &#8220;the go&#8221;.  However my favourite piece of technology which I use isn&#8217;t hardware, it&#8217;s [...]]]></description>
			<content:encoded><![CDATA[<p>Well the top of the list would be: 42&#8243; LCD HD TV, BluRay player, surround sound, Quad-Core PC, iPhone 4.</p>
<p>My favourite of these would be my iPhone 4.  It is an amazing phone and makes so many things possible while on &#8220;the go&#8221;.  However my favourite piece of technology which I use isn&#8217;t hardware, it&#8217;s actually software.  The winner of the prestigious award goes to Google Apps!</p>
<p>Before now all technologies worked separately.  I was terrible at checking my personal emails as it meant turning on my computer every time I got home from work, something I was unwilling to do just to see if I had an email waiting or not.  Now my emails are instantly pushed to my phone, or I can check them from any PC (with Internet).  My calendar (and colleagues and families calendars) are also sync&#8217;d to my phone, along with my contacts too.  Google Apps offers a way for us to centralise this information so that we can access it from multiple mediums wherever we may be. Should my phone be lost or stolen, then I simply change the password (to stop the old phone accessing the information) get my new phone, type in the username and password and immediately my emails, calendars and contacts will all be updated, no more manually transferring of contacts and calendar appointments whenever you get a new phone.</p>
<p>There are other &#8220;Google Apps&#8221; out there, for instance Apple Mobile Me, however Google Apps was the first (that I&#8217;m aware of) to offer this for free.  I will continue to push Google Apps onto my friends and family for as long as I am able to!</p>
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		<item>
		<title>Web Design – Redesign</title>
		<link>http://feedproxy.google.com/~r/Globalgraphics/~3/D4XWFobOvqc/web-design-redesign.html</link>
		<comments>http://blog.globalgraphics.co.uk/globalgraphics/web-design-redesign.html#comments</comments>
		<pubDate>Thu, 22 Jul 2010 13:30:02 +0000</pubDate>
		<dc:creator>Gareth James</dc:creator>
				<category><![CDATA[GlobalGraphics]]></category>
		<category><![CDATA[Web Design]]></category>

		<guid isPermaLink="false">http://blog.globalgraphics.co.uk/globalgraphics/web-design-redesign.html</guid>
		<description><![CDATA[Our current Globalgraphics web design has been live now for around a year, whilst we have had great feedback on the current design we felt the need for a change. Please stay tuned for more on this coming soon&#8230;
]]></description>
			<content:encoded><![CDATA[<p>Our current Globalgraphics <a title="Web Design Birmingham" href="http://www.globalgraphics.co.uk">web design</a> has been live now for around a year, whilst we have had great feedback on the current design we felt the need for a change. Please stay tuned for more on this coming soon&#8230;</p>
<img src="http://feeds.feedburner.com/~r/Globalgraphics/~4/D4XWFobOvqc" height="1" width="1"/>]]></content:encoded>
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		<item>
		<title>Choosing the right Broadband</title>
		<link>http://feedproxy.google.com/~r/Globalgraphics/~3/X2CSadzwL80/choosing-the-right-broadband.html</link>
		<comments>http://blog.globalgraphics.co.uk/personal/choosing-the-right-broadband.html#comments</comments>
		<pubDate>Mon, 12 Jul 2010 11:08:37 +0000</pubDate>
		<dc:creator>Jon Newman</dc:creator>
				<category><![CDATA[Personal]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[broadband]]></category>

		<guid isPermaLink="false">http://blog.globalgraphics.co.uk/?p=459</guid>
		<description><![CDATA[With the majority of the UK web-surfing population now using broadband to surf the internet, more and more non-techy people are signing up to broadband.  The easiest option is to go for a company you are familiar with (E.g. BT) or a company you already have an existing service with (E.g. Virgin TV) or even [...]]]></description>
			<content:encoded><![CDATA[<p>With the majority of the UK web-surfing population now using broadband to surf the internet, more and more non-techy people are signing up to broadband.  The easiest option is to go for a company you are familiar with (E.g. BT) or a company you already have an existing service with (E.g. Virgin TV) or even a company that you just recognise off an advert (E.g. Pipex).  This can be a bad idea as once you are signed up to these companies they have you for at least 12 months (contract depending) or in the case of Virgin longer (because they know that once you are using their service and have disconnected your BT telephone line there are lots of obstacles in your way should you want to move elsewhere).</p>
<p>The first thing is to think about what you want from your internet connection.  Is it price, quality, speed, customer service, convenience, functionality etc.</p>
<p>If price is the main deciding factor then you would be best off looking at a price-comparison website (e.g. www.uswitch.com/broadband/).  They are able to search through lots of different companies to show you good results.</p>
<p>If quality is what you are after; like amount of downtime, do you get the speed which they say you do etc, then the best way is to search the online forums, see what people are saying about the company.  You will always get people saying bad stuff so it is important to look at the overall picture and not just what one person says.</p>
<p>If speed is important then there are a few options available.  Virgin broadband currently offers one of the best download speeds (Up to 50Mb) but this means signing up to Virgin (which requires cabling) and is also very expensive. Most companies will now offer up to 24Mb download speeds so there are a lot to choose from.</p>
<p>If customer service is important (for trouble shooting, help and advice) then (in my experience) the smaller companies are the better one to go for.  Large companies tend to have a habit of losing you in the system and not returning calls when they say they will.  Also you can call up any number of times and never speak to the same person so problems just keep rolling on.  Smaller companies tend to have smaller support teams who are prepared to go out of their way to help you, because your business really matters to them.</p>
<p>If convenience is what you want then the best bet is to go BT or another large company.  Chances are that is what the person before you had and they will be able to have you up and running quickly.  You won&#8217;t need to do any &#8220;homework&#8221; on them because you already know that they are a trustworthy company.</p>
<p>If functionality is an issue for you, like you want to do something more with your connection that  most people won&#8217;t want to.  E.g. static IP address, POP3 email collection from third-party email accounts, running a web-server etc.  Again I would recommend a small broadband company for this.  In my experience big companies expect you to fit into their &#8220;ideal&#8221; customer profile, and if you don&#8217;t then they don&#8217;t like you.  Static IP addresses are required for many different reasons however if you have Virgin broadband you will need to upgrade to their business broadband which is VERY expensive when all you want to do is have home broadband with a static IP address.  Most companies will simply offer a static IP address for an additional £5 per month.</p>
<p>My 2 favourite broadband companies at the moment are O2 and Be.  O2 are very cheap (especially if you already an O2 customer) and Be offer brilliant packages (although slightly more expensive).  Be Pro comes with unlimited usage, almost double the standard upload speed, and 1 static IP address, this package would be great for someone wanting to do more than just surf the internet.</p>
<p>In conclusion, think about what you want from your broadband, not just now but in the future.  If you think you might need to work from home at some point then take this into account.  Shop around, read up on a company.  If you are a normal home user wanting a normal internet experience then pretty much any broadband provider will do, but if you are wanting that little be more from your provider then make sure you know what you are getting into when you sign up for 12 months.</p>
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		<title>New VAT Rise from 2010 Set to Raise £13 Billion!</title>
		<link>http://feedproxy.google.com/~r/Globalgraphics/~3/RQ-8bzc2Rwg/new-vat-rise-from-2010-set-to-raise-13-billion.html</link>
		<comments>http://blog.globalgraphics.co.uk/globalgraphics/new-vat-rise-from-2010-set-to-raise-13-billion.html#comments</comments>
		<pubDate>Wed, 23 Jun 2010 11:06:10 +0000</pubDate>
		<dc:creator>Gaynor Davis</dc:creator>
				<category><![CDATA[GlobalGraphics]]></category>
		<category><![CDATA[Personal]]></category>

		<guid isPermaLink="false">http://blog.globalgraphics.co.uk/?p=454</guid>
		<description><![CDATA[As we are all aware, the budget announced yesterday by the new coalition government, produced a number of tax rises to try to balance Britain&#8217;s Books.  One of the most important tax rises is the increase of VAT to 20% from Jan 4th 2011.  This will have a huge impact on smaller business and consumers [...]]]></description>
			<content:encoded><![CDATA[<p>As we are all aware, the budget announced yesterday by the new coalition government, produced a number of tax rises to try to balance Britain&#8217;s Books.  One of the most important tax rises is the increase of VAT to 20% from Jan 4th 2011.  This will have a huge impact on smaller business and consumers will really feel the pinch in their pockets.  I fully appreciate that this country has huge debts and that the money has to come from somewhere &#8211; but what I am really struggling to understand is whilst this increase will raise some £13 Billion &#8211; why then in 2009 did the labour chancellor announce a 2.5% vat reduction &#8211; surely this would have made Britain&#8217;s deficit worse by some £13 Billion!!!  Politics is truly a very difficult business to understand.</p>
<p>I strongly believe that now is the best time to make any type of &#8216;gadget&#8217; purchases, as once the new vat rate is implemented, it will made Britain one of the most expensive countries to purchase such equipment.  The conversion rate of pounds to dollars is already extremely weak and this will make items from the USA even more expensive.  So if you want that new ipad or iphone, get it before Dec 2010!!</p>
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		<item>
		<title>HMRC Online Court Service – How not to design a new web site!</title>
		<link>http://feedproxy.google.com/~r/Globalgraphics/~3/r73WLRvbec0/hmrc-online-court-service-how-not-to-design-a-new-web-site.html</link>
		<comments>http://blog.globalgraphics.co.uk/globalgraphics/hmrc-online-court-service-how-not-to-design-a-new-web-site.html#comments</comments>
		<pubDate>Wed, 02 Jun 2010 11:27:10 +0000</pubDate>
		<dc:creator>Gaynor Davis</dc:creator>
				<category><![CDATA[GlobalGraphics]]></category>
		<category><![CDATA[Web Design]]></category>

		<guid isPermaLink="false">http://blog.globalgraphics.co.uk/?p=446</guid>
		<description><![CDATA[Having to unfortunately use the new HRMC online court service to recover a couple of unpaid debts from our clients over the past couple of months, I must make a comment on the new web site!  Why, oh why, did they change the old one?  This new site looks old fashioned, is complicated to use, [...]]]></description>
			<content:encoded><![CDATA[<p>Having to unfortunately use the new HRMC online court service to recover a couple of unpaid debts from our clients over the past couple of months, I must make a comment on the new web site!  Why, oh why, did they change the old one?  This new site looks old fashioned, is complicated to use, navigation is extremely poor and the new registration process is a joke.  You have to register three times (and get three different registration/passcodes) and then you have to manually import all your old data from outstanding claims into the new site!  How bad is that?    Come on HRMC, you have a great site for filing online vat and tax returns but have gone back 10 years in your court service site &#8211; it looks like it has been done by an amateur! </p>
<p>Perhaps you should have chosen to use <strong>Globalgraphics Associates</strong> for your <strong>new web site design</strong>, we would have provided a first class, sleek and professional site &#8211; which is user-friendly, modern and looks professional!  Please contact us if you require a quotation&#8230;.</p>
<img src="http://feeds.feedburner.com/~r/Globalgraphics/~4/r73WLRvbec0" height="1" width="1"/>]]></content:encoded>
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		<title>UPDATED: @font-face and the ‘web font war’…</title>
		<link>http://feedproxy.google.com/~r/Globalgraphics/~3/qAdzKf_QPgk/font-face-and-the-web-font-war.html</link>
		<comments>http://blog.globalgraphics.co.uk/development/font-face-and-the-web-font-war.html#comments</comments>
		<pubDate>Tue, 25 May 2010 09:03:41 +0000</pubDate>
		<dc:creator>Freddy Kelly</dc:creator>
				<category><![CDATA[Development]]></category>
		<category><![CDATA[Web Design]]></category>

		<guid isPermaLink="false">http://blog.globalgraphics.co.uk/?p=424</guid>
		<description><![CDATA[What is the @font-face rule?
@font-face is a CSS declaration that allows custom font files to be embedded in a site&#8217;s stylesheet. This effectively gives unlimited font options over the standard &#8216;web safe&#8217; fonts (Arial, Georgia, Times etc). The @font-face rule is actually nothing particularly new, and has been present in Internet Explorer since version 4. [...]]]></description>
			<content:encoded><![CDATA[<p><strong>What is the @font-face rule?</strong></p>
<p><strong>@font-face</strong> is a CSS declaration that allows custom font files to be embedded in a site&#8217;s stylesheet. This effectively gives unlimited font options over the standard &#8216;web safe&#8217; fonts (Arial, Georgia, Times etc). The @font-face rule is actually nothing particularly new, and has been present in Internet Explorer since version 4. The reason use of @font-face had never taken off is due to IE&#8217;s relience on the proprietary .EOT format (Embedded Open Type), which was not supported in other browsers.</p>
<p><strong>What&#8217;s changed?</strong></p>
<p>Modern browsers such as Safari &amp; Firefox have added support for font embedding using more common file formats such as .TTF (True­Type Font) and .OTF (Open­Type Font). <em>This means that by using a CSS declaration that includes formats for all browsers, we can now use @font-face <img src='http://blog.globalgraphics.co.uk/wp-includes/images/smilies/icon_smile.gif' alt=':-)' class='wp-smiley' /> </em></p>
<p><strong>Basic Implementation</strong></p>
<p>The most common/robust method of embedding fonts today, known as the &#8216;Bulletproof/Smiley&#8217; method looks something like this:</p>
<pre class="brush: css;">@font-face {
  font-family: 'Graublau Web';
  src: url('GraublauWeb.eot');
  src: local('☺'),
         url('GraublauWeb.woff') format('woff'), url('GraublauWeb.ttf') format('truetype');
}</pre>
<p>The above code first declares a .EOT version of the font for IE, then adds files for the other browsers using a second &#8217;src&#8217; property (this is ignored by IE). For more information on this method, <a href="http://paulirish.com/2009/bulletproof-font-face-implementation-syntax/#smiley" target="_blank">checkout this article.</a></p>
<p><strong>Limitations</strong></p>
<p>Okay, so there are still issues, the biggest of all being licensing. Because font-embedding effectivly installs a version of each font on the client&#8217;s computer, many font&#8217;s don&#8217;t allow for embedding within their EULAs.</p>
<p>There are also the normal issues you (should) expect with any CSS property, <a href="http://dowebsitesneedtolookexactlythesameineverybrowser.com/" target="_blank">but do websites need to look the same in every browser?</a></p>
<p><strong>Typekit, webfonts.fonts.com, Google Fonts &amp; others&#8230;</strong></p>
<p><a href="http://blog.globalgraphics.co.uk/wp-content/uploads/2010/05/logos.jpg"><img class="alignright size-full wp-image-434" title="Google Font Directory, webfonts.fonts.com &amp; Typekit Logos" src="http://blog.globalgraphics.co.uk/wp-content/uploads/2010/05/logos.jpg" alt="Google Font Directory, webfonts.fonts.com &amp; Typekit Logos" width="348" height="236" /></a>So one of the easiest and quickest ways to get going with web fonts is to use a web font library. These librarys take away all the hassle of using web fonts, including: formatting, licensing &amp; embedding. Services such as <a href="http://www.typekit.com" target="_blank">Typekit</a> charge a low monthly fee and offer a wide range of fonts, which have been specially licensed for use on the web. Newer players, <a href="http://webfonts.fonts.com/" target="_blank">fonts.com</a> offer a similar service, tapping in to the massive Linotype®, Monotype® &amp; ITC® foundries. Google have very recently introduced a similar (currently in public beta) service which you can checkout at <a href="http://code.google.com/webfonts" target="_blank">http://code.google.com/webfonts</a>.</p>
<p><strong>Free fonts &amp; Font Squirrel!</strong></p>
<p><a href="http://blog.globalgraphics.co.uk/wp-content/uploads/2010/05/fontsquirrel.jpg"><img class="alignright size-full wp-image-433" title="Font Squirrel @font-face Generator" src="http://blog.globalgraphics.co.uk/wp-content/uploads/2010/05/fontsquirrel.jpg" alt="Font Squirrel @font-face Generator" width="300" height="352" /></a>Another option is to use open source fonts which are freely available and licensed for web use. Foundries like <a href="http://www.theleagueofmoveabletype.com" target="_blank">The League of Movable Type</a> and <a href="http://www.josbuivenga.demon.nl/" target="_blank">exljbris </a>offer great free fonts which can be used on the web.</p>
<p style="clear: none;"><a href="http://www.fontsquirrel.com/" target="_blank">Font squirrel</a> offers an <strong>@font-face generator</strong> which allows you to upload a font file and generate a .zip file containing all the neccassary CSS (utilising the &#8216;Bulletproof/Smiley&#8217; method, above) and font files ready for embedding (this requires you host the files yourself). Font squirrel also offer a range of pre-created font kits from their library of free fonts &#8211; well worth checking out.</p>
<p style="clear: both; padding-top: 30px;"><strong>Update:</strong> You can now also add <a href="http://www.fontdeck.com/">Fontdeck</a> to the list of &#8216;all-in-one&#8217; font hosting providers. Fontdeck, a new service from Clearleft, offers a <strong>CSS only</strong> font solution at a reasonable (yearly) rate &#8211; check them out!</p>
<img src="http://feeds.feedburner.com/~r/Globalgraphics/~4/qAdzKf_QPgk" height="1" width="1"/>]]></content:encoded>
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		<title>Pacman on Google Homepage</title>
		<link>http://feedproxy.google.com/~r/Globalgraphics/~3/ztvth2AIcnA/pacman-on-google-homepage.html</link>
		<comments>http://blog.globalgraphics.co.uk/technology/pacman-on-google-homepage.html#comments</comments>
		<pubDate>Tue, 25 May 2010 08:49:25 +0000</pubDate>
		<dc:creator>Gareth James</dc:creator>
				<category><![CDATA[Technology]]></category>

		<guid isPermaLink="false">http://blog.globalgraphics.co.uk/?p=427</guid>
		<description><![CDATA[Have you played it yet??? Google recently added the classic arcade game Pacman to their homepage and within hours were overwhelmed with a great response via Facebook groups and bloggers alike. The response was so positive that Google decided to make Paceman permanently available to its users.

Fancy a game?
Go here!
]]></description>
			<content:encoded><![CDATA[<p>Have you played it yet??? Google recently added the classic arcade game Pacman to their homepage and within hours were overwhelmed with a great response via Facebook groups and bloggers alike. The response was so positive that Google decided to make Paceman permanently available to its users.</p>
<p><a href="http://www.google.com/pacman"><img src="http://blog.globalgraphics.co.uk/wp-content/uploads/2010/05/pacman.jpg" alt="pacman" title="pacman" width="549" height="181" class="alignnone size-full wp-image-428" /></a></p>
<p>Fancy a game?<br />
<a href="http://www.google.com/pacman/">Go here!</a></p>
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		<title>What all this fuss about ‘Key Words’ ?</title>
		<link>http://feedproxy.google.com/~r/Globalgraphics/~3/1mUqbRmQxX8/what-all-this-fuss-about-key-words.html</link>
		<comments>http://blog.globalgraphics.co.uk/ecommerce/what-all-this-fuss-about-key-words.html#comments</comments>
		<pubDate>Tue, 18 May 2010 15:39:20 +0000</pubDate>
		<dc:creator>Richard Stevens</dc:creator>
				<category><![CDATA[E-commerce]]></category>
		<category><![CDATA[GlobalGraphics]]></category>
		<category><![CDATA[Web Marketing]]></category>

		<guid isPermaLink="false">http://blog.globalgraphics.co.uk/?p=421</guid>
		<description><![CDATA[When people undertake searches on the Internet they will use a combination of &#8216;key words&#8216;  (what we at Globalgraphics like to refer to as &#8216;Search Phrases&#8216;)  in order to bring up a list of relevant websites.  For example, if someone was looking for a web design company in the Birmingham area that might choose to [...]]]></description>
			<content:encoded><![CDATA[<p>When people undertake searches on the Internet they will use a combination of <strong>&#8216;key words</strong>&#8216;  (what we at Globalgraphics like to refer to as <strong>&#8216;Search Phrases</strong>&#8216;)  in order to bring up a list of relevant websites.  For example, if someone was looking for a web design company in the Birmingham area that might choose to use any of the following search phrases&#8230;</p>
<ul>
<li><em>Web design Birmingham</em></li>
<li><em>Website design Birmingham</em></li>
<li><em>Web design company Birmingham</em></li>
<li><em>Web design agency in Birmingham</em></li>
<li><em>etc&#8230;</em></li>
</ul>
<p>Using each of these search phrases will bring up a different list of results from a Search Engine.  So if your business has a website the big questions is <strong>&#8216;What search phrases are your customers using?</strong></p>
<p>Finding out the answer to this is essential to your on-line success and can quite easily be done using free Key Word Research tools. Google has a great one that shows the average search volume per search phrase for previous months.</p>
<p>Once you have discovered what key words/search phrases your customers are using it&#8217;s time to <strong>optimise your website</strong> <strong>to make sure</strong> <strong>your business gets onto that first page of Google!</strong></p>
<p>Sound interesting? Ring us today to find our how we can help your business&#8230;.</p>
<img src="http://feeds.feedburner.com/~r/Globalgraphics/~4/1mUqbRmQxX8" height="1" width="1"/>]]></content:encoded>
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		<item>
		<title>Want to work for us?</title>
		<link>http://feedproxy.google.com/~r/Globalgraphics/~3/gH5lWDwqENk/want-to-work-for-us.html</link>
		<comments>http://blog.globalgraphics.co.uk/globalgraphics/want-to-work-for-us.html#comments</comments>
		<pubDate>Fri, 14 May 2010 13:14:03 +0000</pubDate>
		<dc:creator>Gareth James</dc:creator>
				<category><![CDATA[GlobalGraphics]]></category>

		<guid isPermaLink="false">http://blog.globalgraphics.co.uk/?p=419</guid>
		<description><![CDATA[We are currently on the look out for a web developer. Think you have the right skills? Take a look at the role requirements here.
]]></description>
			<content:encoded><![CDATA[<p>We are currently on the look out for a web developer. Think you have the right skills? Take a look at the role requirements <a href="http://www.globalgraphics.co.uk/careers.html">here</a>.</p>
<img src="http://feeds.feedburner.com/~r/Globalgraphics/~4/gH5lWDwqENk" height="1" width="1"/>]]></content:encoded>
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		<item>
		<title>Filing your VAT Online – How easy did you find it?</title>
		<link>http://feedproxy.google.com/~r/Globalgraphics/~3/5pOZfLEIrss/filing-your-vat-online-how-easy-did-you-find-it.html</link>
		<comments>http://blog.globalgraphics.co.uk/globalgraphics/filing-your-vat-online-how-easy-did-you-find-it.html#comments</comments>
		<pubDate>Wed, 05 May 2010 09:08:22 +0000</pubDate>
		<dc:creator>Gaynor Davis</dc:creator>
				<category><![CDATA[GlobalGraphics]]></category>

		<guid isPermaLink="false">http://blog.globalgraphics.co.uk/?p=415</guid>
		<description><![CDATA[Well I have to say, I was a bit apprehensive about filing our first VAT return on-line!.  I often find that complex HMRC websites have a habit of not being very user-friendly but how wrong was I?  Firstly, I must say that the pre-registration process was very easy to follow and user names/passwords were issued [...]]]></description>
			<content:encoded><![CDATA[<p>Well I have to say, I was a bit apprehensive about filing our first VAT return on-line!.  I often find that complex HMRC websites have a habit of not being very user-friendly but how wrong was I?  Firstly, I must say that the pre-registration process was very easy to follow and user names/passwords were issued very promptly, followed up with paper copies.  When it came to actually filing the return, I was sure that I would hit some &#8216;brickwall&#8217; which would not allow me to continue, but again I was wrong.   The entire process went very smoothly, with the on-screen vat return looking just like the old paper-one, this made it very easy to add the correct amounts to numbered boxes.  So all good!  The only one small thing that could be improved would be to have received a confirmation email stating that the return had been safely received but never mind!  Overall I would say this new process gets a 9.5/10 from me!  Anyone else have any comments to make on this new service?</p>
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