Go Mojo!

2020-11-22T14:04:00.001-08:00

This blog is no longer maintained. Please visit https://www.lukondor.com/lecturer/news-events/ for future blog posts.

Thanks!

"Kids are not waiting for schools to go online" - Larry Press

2016-09-02T18:01:00.001-07:00

Colleague Larry Press always has really interesting and important things to talk about. He's proacitve and enjoys teaching. His blog discusses students (incoming freshmen) using Khan Academy and Coursera for prepping (UCLA survey). Check out his discussion of this on his blog site at http://cis471.blogspot.com/2014/07/kids-are-not-waiting-for-schools-to-go.html

So now when you look at his site, think of how important online learning is becoming.

2016-09-02T17:47:00.001-07:00

The danger of having more than one blog is maintaining them. However, I have a post for those who want to take the Advance course. I want to post this here as well because I frequently get asked questions about the Advanced Technical Writing course I teach as CSUDH.

Do you like to write and would love to do it for a living? Try technical writing. No need to be a 'techie' or scientific guru. With practice, you can find out how technical writing is a great tool in a writers tool box.

Students who want to take the Advanced Technical Communication course so they can get right to creating portfolio pieces (before they take the Introduction course) are welcome to do that. The class is immersive. I teach the Advanced course and we focus on creating a portfolio of pieces (which is normally requested by potential clients and employers) and are a great way to learn how to write even if you want writing as your secret weapon in your job. We write a lot.

Some of the things I cover in the advanced class include presentations, reports, proposals, and step-by-step instructions. Check out my FAQ page for answers to the most asked questions I get in the course. The class is totally online and you will come away with several portfolio pieces. I've had students get jobs before they finish the program.
For more detailed info, check out California State University Dominguez Hills' web site at:

http://www4.csudh.edu/ceie/Technical-Writing/

originally posted at http://www.lukondor.com/lecturer/news-events/

STC Year in Review

2016-04-23T11:03:00.002-07:00

For the 2015 year in review for the Society of Technical Communicators so learn what's new and what is happening.

http://www.stc.org/images/stories/pdf/stc2015yearinreview3.pdf

For those thinking of taking my courses at CSUDH

2016-01-10T15:54:00.000-08:00

Or if you want more information on technical writing read on.

I get a lot of requests to answer very similar questions about the two courses I teach at CSUDH technical writing certificate program. I created a page on my web site to answer those questions at this link.

More information can be found at CSUDH's web site on cost and registration.

Classes in the Certificate Program at CSUDH start on 1/11/16

2016-01-08T15:16:00.001-08:00

Classes in the online Technical Writing Certificate Program at CSUDH start on 1/11/16.

Here's the link to find out more.

It's that time again!

2015-08-10T09:25:00.003-07:00

I can't believe the summer has flown by. The fall semester started at CSUDH. Classes in technical writing and communication have started. I'm very excited to see new students' work.

Classes Start for the Summer Session at CSUDH on June 1

2015-05-23T18:04:00.000-07:00

Summer classes start at California State University Dominguez Hills on June 1! I'll be teaching the Advanced Technical Communication Course and the Information Design Course. Learn more about the certificate program here.

The Advanced Course and Information Design course are designed to create portfolio pieces that challenge students, build technical writing skills, and create work that can be used to demonstrate proficiency for potential employers. The certificate program consists of 3 courses. Come check out the program at a fully accredited California University!

California State University Dominguez Hills Website

Job Tools - Linkedin

2015-05-20T21:46:00.003-07:00

I was talking with a student recently and they asked me about finding jobs. I think one of the most utilized job tools is Linkedin. Recruiters use it frequently as I have been contacted by them through Linkedin. I have found it valuable as a tool to show my skills but also to keep in contact with both past coworkers and students.

Some tips:

Build at least 300 connections - both to help with contacts, skill verification, and knowledgebase
Keep it up-to-date especially with your current job info
Limit what people can see if they are not in your connection group and you are not looking for work
Spend time and join relevant groups to your interests or post article
Use it to lead to potential employers to own personal site or portfolio

There are other services but Linkedin is popular with many recruiters and human resource managers at organizations. Like any service it may not fit you perfectly so you have to take the time to learn what you want to show others and what you don't.

Dr. Lu Kondor is a Now a Blog Contributor at CSUDH

2015-01-28T17:28:00.000-08:00

The faculty development center at the California State University Dominguez Hills has a new blog for faculty and Lu is currently a contributor for the blog series entitled, “The Challenge of Facilitating Successful Online Learning."

Let's Get Style...

2015-01-12T16:38:00.002-08:00

One of my favorite things to do in my spare time (and you might find this amusing) is skim through my technical communication library and randomly read through sections of books. Not what everyone would call exciting but there you have it.

One book I really like is Developing Quality Technical Information by IBM Press. Now feel I need to say I have no vested interest in this book other than to use it as part of my favorite research. As I thumbed through this book as I do many times for ideas I opened it to the style section. This section reminded me how important style is even though we take it for granted almost everyday as a reader using manuals, newsletters, and task-based documents. The use of conventions, standards, rules, grammar, tone, and presentation allows the reader to follow a document and get what they need from it quickly and efficiently.

I know the APA (American Psychological Association) guide better than the back of my own hand from just sheer use. For the uninitiated this is a book by a respected body (institution if you will) that promotes a guideline of style for publications and business. Other examples of similar guides are the Chicago Manual of Style, the American Medical Association Manual of Style, or MLA (Modern Language Association). There are many more available as well. But beyond that, organizations want consistency with their documentation so even if you follow say the APA guide, you still will most likely have specific templates for departments and the organization itself. These style guidelines bring a sense of usability and effectiveness. I feel we are creatures of habit (all humans) and so we want to know what to expect especially if we are stressed out trying to find out how to do a particular task or find information, not how do I find this. We’ve come to expect and not think about a table of contents, index etc.

This isn’t to say that just because we’ve always done something a specific way we can’t change it. But in my opinion we should consider change carefully and incrementally unless there is some outstanding exception (no need to email me, there are always exceptions to every recommendation). While usability is very important, always be careful with organizational identity and how that is affected by changes in style. Remember an organization’s publications such as manuals or a website delivers information that a user expects from a product or company in a certain way. Part of our technical communication skill is not to disappoint them.

Specialization in Technical Writing - Enroll To Take Advanced Technical Writing Course

2014-12-05T13:10:00.000-08:00

Thinking about improving your writing skills in the New Year? Don't feel like getting the certificate but want to increase your knowledge but not sure if you have time? You are going to be interested in the online Advanced Technical Writing course at California State University Dominguez Hills at the College of Extended and International Education. The whole certificate is available online if you don't live in SoCal. So why not try the advanced course if you aren't sure about the whole certificate? In the advanced course we work on pieces to build or enhance your portfolio.

To find out more about the schedule, click here.

Thoughts of school dreams and syllabus nightmares

2014-08-28T10:52:00.000-07:00

This was going around CSUDH email yesterday - I thought it was interesting. It stimulated debate and commentary, which I love. Now let me start with this - truly my syllabi are long too, otherwise I am flooded with confused student questions. I started teaching before the electronic age and students have so many more questions now than 25 years ago regarding everything from file formats they can hand their work in to electronic libraries all Universities now have.

Many are returning students who remember older ways of learning and are confused by the integration of new technologies. I also like to mention that an aging school population knows what it wants from a class. I understand that sentiment, I received my doctorate a few years ago, having returned a number of years after my last masters degree.

Don't get me wrong, I like to answer questions and do as quickly as possible. But students may not be able to wait for an answer especially if they are working at the last minute late at night. Many could say students shouldn't wait that long, but the reality is today quite a few students can't help it. I also worked full time while I went back to school and from personal experience, so many students I have do just that with a need to balance their lives. Students need to work on classwork when it fits them and providing a tool that helps them work is just that, a tool. I do think that most syllabi are long today but it is a sign of the times that we are trying to define information (including required information by the University) by providing as much info. as possible, as quickly as possible.

I recommend with a syllabus including keywords in the document so when a student searches, they find what they want. If possible keep everything in sections together regarding similar information. I am contemplating on my next updated syllabus to include a click-able table of contents at the top. Worth it if you syllabus is over 5 pages.

The good? They are PDF files you can search instead of reading word for word. Like everything else today, most readers skim & scan. When you have questions as a student, why not have the info at your finger tips?

http://www.slate.com/articles/life/education/2014/08/college_course_syllabi_they_re_too_long_and_they_re_a_symbol_of_the_decline.html

One of my favorite screen capture tools & there is a free version

2014-07-19T17:46:00.000-07:00

As we all know video is very helpful in training & documentation, especially in applications, science etc. So I wanted to give a shout out on one of my favorite tools for recording videos, http://www.screencast-o-matic.com/http://www.screencast-o-matic.com/

Now to start it is free. Not bad but there are a few restrictions in the free version but for a fee you can get a lot more. I haven't needed the pay version yet except that a previous employer had it and I found it nice. But for my classes the free version works just fine. This is great when you really focus on screen instructions on you computer. I'll actually save these and intercut with other material as necessary.

For the free version there is a breakdown on the page listed above but for me there are a few key things for the free version:

15 mins recording - not a problem because I will break up my videos. If they are longer than that I lose students' focus
Watermark on the bottom - probably the most annoying part but it isn't very distracting
It supports the following formats: MP4, AVI, FLV movie
Easy to use - just try it

I like to edit on my desktop so I save there and editing using my normal tools (Adobe Suite is great for this and if you aren't using the cloud version of their software I suggest you do - it is awesome). Now if you like to go

But here is the kicker - for so much more in the way of toolsets you can just pay $15/yr. Wow, now that's pretty cool. So I suggest you can try it to see if you like if first. I probably will get the pro version in the future. I use Firefox without any issues.

Very cool site - ptable.com

2014-06-18T15:03:00.000-07:00

I normally don't go into site promotion but rather concept info. But I think this is a web page worth looking at in technical writing. It is a dynamic periodic table. I really appreciate the work that went into this page. The site, ptable, provides quite a bit of interactive viewing and information for the reader. Click on just about anything and you will be given details and new views. This site is why I like the web as a learning, training, and dissemination of information tool.

There's a video on using it too.
Ptable video

Special thanks to everyone who attended the LASTC Dinner

2014-06-18T14:49:00.002-07:00

Thanks to everyone in LASTC who was able to come to my talk on Preventing Scope Creep on Documentation Projects. I enjoyed talking to everyone. Remember you can download a copy of my presentation in PDF format from my site. Click here to go to the page.

LASTC Dinner Talk Announcement

2014-06-11T10:07:00.002-07:00

(From LASTC email)

To reserve a seat go to the LASTC.org site

LASTC is proud to host a dinner meeting on Tuesday June 17 with Lu Kondor

Preventing Scope Creep on Documentation Projects

Scope creep in project management refers to uncontrolled changes or continuous growth in a project’s scope. It is generally considered harmful. - Wikipedia

Successful delivery of any documentation project depends on monitoring and controlling the scope of the project. It is critical to clearly define project deliverables, timelines, and budget estimates at the start of a project.

Lu Kondor will describe how to recognize and address scope creep on documentation projects. She will discuss how to prevent your projects from going over budget and over time so that you can deliver successful, quality documentation for clients and employers.

Date:

Tuesday, June 17, 2014

Schedule:

6:00 pm - Check-in and networking
6:30 pm - Dinner
7:00 pm - Program

Cost:

STC members: $25
Not-yet members: $30
Program only: $15

Use the PayPal link on our website (lastc.org) to register for the meeting. Or, send an email to treasurerlastc@yahoo.com to RSVP and pay at the event.

Location:

Damon's Steak House
317 N Brand Blvd.
Glendale, CA 91203
(818) 507-1510

Damon's is in the heart of Glendale--exit on Brand Boulevard off the 134 freeway, and proceed south. Damon's is on the west side of Brand, and there is plenty of street parking either in front or in back of the restaurant.

What the Internet excels at to help tech writers...

2014-05-29T10:19:00.001-07:00

I thought I'd write a bit about what the Internet excels at, at least in my opinion. One thing I find handy are examples of documents (among other things) or real useful technical documentation. Let's face it. There are many ways to write documents. Sure there are some rules but as far as layout, design etc. some of the rules are improvised upon. For one thing Apple is a company whose docs should be examined.

For a company that innovates in technology, it only makes sense that they innovate in documents too. Check out the layout for iPhone 4 finger tips quick start guide. For this type of doc, I find scrolling left to right so much easier than up or down (especially on an iPhone). Yet so few technical communicators think a document should be used this way. A company that innovates electronics and makes the use of electronics creative doesn't surprise me when they think different for their documents. I have always found their online help very useful.

I also find the Internet useful for general information. For example I found this site O*Net Online. For technical writers/communicators it provides a quick reference for all the titles we go by, job tasks, skills, knowledge needed, etc. Very useful for people just starting out or wanting to get more information in job searches. I'm not that familiar with the organization but the site did make me realize that perception of a technical writing job varies widely between employers.

I don't recommend believing everything one sees on the Internet, yet I do find that when I need a little inspiration or a set of new ideas I reach for my browser. But like any tool it has a downside (for me it can be a time bandit - robbing me of time to do other things if I am not very careful). So I recommend using the Internet for what it is, a big sharing community with all the good and bad that is associated with it. Take all you see and weigh it in relation to the source that is providing the information. There is a lot of good stuff to be found.

CSUDH Certificate classes starting in June

2014-05-28T19:46:00.001-07:00

I wanted to post that the classes I teach in Advanced Technical Communication as well as Information Design start soon (June 2). I love teaching in this program. In the course I teach students stretch their abilities and enjoy a nurturing environment.

For general information see this PDF by the University

For class cost and dates: see College of Extended & International Education

"...Simplifying the complex."

2014-04-25T13:58:00.003-07:00

I love this quote I found "Technical writing is sometimes defined as simplifying the complex."
from TECH WHIRL. I agree that the goal of technical writing, according to the site, makes information useful to a particular audience. "Good technical writing results in relevant, useful and accurate information geared to specifically targeted audiences in order to enable a set of actions on the part of the audience in pursuit of a defined goal."

Thoughts on creating course content & the web

2014-04-24T12:45:00.002-07:00

I was thinking about course content the other day and I decided to Google some. When I feel I need motivation or just feel 'blank' I Google. I know, not the answer to everything but it does set me on a path of thought. (My other go-to is YouTube. Seriously folks, there are plenty of videos on just about everything. If you get bored there are plenty of amusing things on there.)

I came up with this link and I found it gave me plenty of ideas. Course Syllabi and Materials from various courses around the world. Some are pretty old but since not all tech writing changes they are a nice place to start. I started thinking on how diverse technical writing is (or perceived) since it can be taught at times in Extended Education. English Dept., Computer Science & Engineering Depts., Communication, or even Journalism. I think that diversity has always been an attraction for me.

This site is the Association of teachers of Technical Writing. I'm not promoting this association in any way (nor do I belong to it) but I thought they really do have very nice tools and ideas for not just teachers but anyone who wants to learn more about technical communication. So the next time you are in need of some inspiration or ideas, take to the web.

Tip in writing: Beware the homophone

2014-01-19T17:42:00.001-08:00

In many forms of writing, a writer relies on word processors to catch issues. One issue that is difficult for word processors to catch are mistakes with homophones. According to Merriam-Webster (2014) a homophone is "a word that is pronounced like another word but is different in meaning, origin, or spelling." In writing that needs to be clear and concise, this accidental switch will definitely confuse a reader. Just imagine switching minor with miner, elicit with illicit, or switch theirs with there's. A switch like that may not happen often for most writers, but it is still a great idea to read through work to look for any of these issues so that they don't get into a document, especially if one is a lone writer at an organization and has no editor.

My vote for the most accidental use of a homophone: to and too
It is just too easy to hit that extra o by accident.

Merriam-Webster. (2014). Homophone. Retrieved from http://www.merriam-webster.com/dictionary/homophones?show=0&t=1390180461

Happy New Year! What are your Goals?

2014-01-02T12:32:00.002-08:00

It's now 2014 and time to contemplate career and personal goals. The new year always provides a lot of excitement and the fresh feeling for new potential. Personal goals are very subjective as are many tech writing goals for individuals and organizations. Here are a few suggestions to think about when setting tech writing goals for you and your organization.

Style guides - do you need to create them for your organization or update the ones you have?
How are documents managed? Is it time for a content management system or just better organization?
Talk to your manager? What are their needs? Can you align your documentation goals with their expectations?
How can I improve communication with my subject matter experts (and their departments)?
What needs updating? Not just docs but policies and procedures...
Do we have a quality control procedure for the organization's documentation?
Any way to save money or improve documents in general? Perhaps recommend if management is still using paper docs that they could go online or update a current web site for customer usability.
Can documentation redundancy be reduced?
Is there any piece of software that would make creating documentation better? (This should include reduce time to create docs, better usability, and all together better?) If so try to get a cost and write a proposal to management.
Consider creating surveys (lots of free stuff out there like Google docs or Survey Monkey) to find out the positives and negatives of your docs (anonymous feedback is great. Just drop the outliers and look at the main body of feedback).
Is there any software you want to learn or any new skills you'd like to take a class in to improve your job? Consider a certificate program if you don't have a degree in tech writing even if you have been tech writing for a while. New perspectives are great, just make sure you focus on courses that offer a practical approach. (For example CSUDH's technical communication certificate.)
Consider branching out to other types of technical writing for your own personal skill enhancement. Do you like white papers? Consider writing one or ghost writing with some SMEs.

There are so many opportunities to increase your organization and your own personal potential that the list can go on quite a while. So I recommend every technical communicator ask themselves at the beginning of the year "What are your goals?"

End of year thoughts and interesting article

2013-12-19T10:02:00.003-08:00

As it gets to the end of year, I always wish I wrote more on this blog but unfortunately work and what I call the time slip seem to happen far too often. This is the time of year I catch up on reading and writing (for my own work) and reflect on past, present, and future (think A Christmas Carol).

So I wanted to point out an article from the STC web site What I Wish I Had Known. It is a discussion on one technical communicator's experiences writing for a living. Perhaps my favorite recommendation in the list is If you like something, do it. I agree with this wholeheartedly - even the risk taking. The Author said "Don’t be afraid to fail. The person who has never failed nor gotten fired is not stretching themselves enough." This is a similar saying from an old acquaintance in the entertainment industry who once said to me "You are not anybody in Hollywood until you have been fired at least once and quit at least twice."

Not that I am advocating getting fired but I think both speak to risk and reaching for those goals you wonder about. Taking a chance. As we come to the end of another year and the beginning of still yet another, I will reflect on that and evaluate goals anew. I have found that every time I take a new turn in my path, I come upon an unexpected but thoroughly exhilarating experience. I look forward to the New Year and new journeys along the path but most of all, meeting people along the way.

Harvard Business School Launching Online Learning Initiative

2013-10-18T14:37:00.003-07:00

Confession, I do read Bloomberg when I get a chance (among the multitude of various blogs, magazines, e-zines etc. you get the picture). So I found the recent article on Harvard Business School Launching Online Learning Initiative very interesting since I teach online. OK - this is a bit off topic for technical communication but it applies to transferring of knowledge in a technical manner. I was excited to read schools like Wharton placing their course curriculum online. In my opinion the future of academics will definitely be in the realm of online education. I think it is essential for many students who can not commute on a daily basis for a variety of reasons to have options. As the article says it won't replace face-to-face education but I think it allows learning to continue for many of us where obligations prevent us from spending extra hours in a car or other form of transportation to get to a campus or those who have a spouse and/or children need to be able to take care of those obligations.

The most common negative element I have heard grumbled from colleagues in academia is the lack of communication among professors and students or students in a class room. That has not been my experience with online classes. More contact is made because there is an abundance of technologies and ways to connect with students and teachers. With all the latest technologies, I can't see communication taking a back seat. I should know, I went through a hybrid program for my doctorate and I have taught both online as well as in a classroom.

While some university professors look down on online education and feel it is inferior, I must disagree strongly. Education at any institution is what you make it to be as both a student and a teacher. Understanding the difficulties people have in leaving their comfort zone of the way education has been taught in the past, I struggle dealing with many who would rather bash new methods of teaching than research finer details first. The thing that is important is we must all keep an open mind. There was a point in time where women were not allowed in most Universities because of their gender and that change was hard fought and won, yet the university systems didn't fail because of change. Online education is here to stay as a change as well. I hope that in the future technology can be embraced as just another learning tool in the tool box professors use to teach with.

Bloomberg article Harvard Business School Launching Online Learning Initiative