GuestComment Interactive Guest Surveys https://guestcomment.com Fri, 30 Mar 2018 23:42:55 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 Unhappy Customers Don’t Complain [Infographic] https://guestcomment.com/unhappy-customers-dont-complain-infographic Mon, 01 Dec 2014 21:57:48 +0000 http://guestcomment.wpengine.com/?p=1122 For the most part, humans are anti-confrontational by nature (with the exception of people like Mike Tyson or Simon Cowell). Because of this, very few people will make the time to actually complain about something when they are unhappy. Think about it – the last time your order at the drive-thru was...

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]]> How to Solve the 5 Biggest Problems in Customer Satisfaction https://guestcomment.com/how-to-solve-the-5-biggest-problems-in-customer-satisfaction Wed, 26 Nov 2014 17:56:28 +0000 http://guestcomment.wpengine.com/?p=1120 It is 6 to 7 times more expensive to acquire new customers than it is to keep a current one. –White House Office of Consumer Affairs, Some of the biggest factors leading to dissatisfaction and loss of return customers are: Customer Service – The way you handle your customers is...

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]]> Hotel Issued iPads a Big Hit Among Travelers https://guestcomment.com/hotel-ipads Wed, 08 Oct 2014 19:19:01 +0000 http://guestcomment.wpengine.com/?p=484 A new study from Intelity suggests that hotels are seeing a great reaction to the addition of iPads in hotel rooms. Not only are hotel guests NOT stealing the iPads, but they are actually using them! As Skift reports… A new study by the company that makes the software for...

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]]> Infographic: 61% of Travelers Turn to Hotel Reviews When Booking https://guestcomment.com/infographic-61-of-travelers-turn-to-hotel-reviews-when-booking Sat, 04 Oct 2014 17:17:54 +0000 http://guestcomment.wpengine.com/?p=479 You have to love the simplicity of infographics. They take lots of complex numbers and statistics and simplify them for us normal folks. A new travel infographic from monetate does just that, with some interesting traveler stats–including, 61% of those shopping for a hotel room refer to traveler-submitted reviews when...

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]]> How NOT to Write a Customer Apology Letter https://guestcomment.com/worst-travel-industry-apology https://guestcomment.com/worst-travel-industry-apology#comments Wed, 10 Sep 2014 22:06:23 +0000 http://guestcomment.wpengine.com/?p=434 Could this win the award as the worst customer apology letter ever? We think so… (via FlyerTalk)

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]]> https://guestcomment.com/worst-travel-industry-apology/feed 12 Report: 80% of Hotel Guests Will Tell Their Friends if Your Hotel Sucks https://guestcomment.com/improve-hotel-guest-reviews Sun, 07 Sep 2014 17:45:48 +0000 http://guestcomment.wpengine.com/?p=414 There are a lot of interesting stats in the new PwC’s Experience Radar 2012 report, but there are a handful that jumped right off the page. As HotelManagement.net reports… Leisure guests reported they were willing to pay a 20-percent premium for best-in-class issue resolution, while business guests reported they were willing...

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]]> 9 Hotel Reputation Management Tips for an Awesome Tripadvisor Profile https://guestcomment.com/hotel-reputation-management https://guestcomment.com/hotel-reputation-management#comments Sat, 06 Sep 2014 16:50:02 +0000 http://guestcomment.wpengine.com/?p=400 The Aston Wakiki Beach Hotel might not be the most famous or luxurious hotel in Honolulu, but that doesn’t stop its “Guest Service Manager” from doing a great job with hotel reputation management on TripAdvisor.com. Of course, it’s easy to respond, when your guests have nothing but nice things to say… or Notice...

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]]> https://guestcomment.com/hotel-reputation-management/feed 1 The Next Generation of Hotel Guests Expect Digital Interaction https://guestcomment.com/the-next-generation-of-hotel-guests-expect-digital-interaction Mon, 18 Aug 2014 06:52:57 +0000 http://guestcomment.wpengine.com/?p=212 Hotel News Now has a great recap from a panel session titled “Travel Industry Leadership: Managing through Constant Change” from last week at the Global Business Travel Association Convention in Boston. It seems like the hot topic was the call for hotels to provide the next generation of travelers with the...

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]]> Suing to Have Negative Reviews Removed is Not the Answer to a Hotel’s Woes https://guestcomment.com/tripadvisor-sued-negative-reviews Thu, 07 Aug 2014 17:52:31 +0000 http://guestcomment.wpengine.com/?p=203 It’s a common refrain: Tripadvisor is susceptible to fraudulent hotel reviews. It’s not Tripadvisor’s fault. Whenever you allow anonymous users to post reviews from the safety of their desktop computer, you’ll always find those that abuse the system. It’s certainly easy for a guest to exaggerate the facts or for competitors to make up...

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]]> 43% of Travelers Read Reviews, but Only 16% Write Them https://guestcomment.com/43-of-travelers-read-reviews-but-only-16-write-them Fri, 01 Aug 2014 16:51:31 +0000 http://guestcomment.wpengine.com/?p=147 Funsherpa (via Infographic Journal) published a fun infographic on how social media has effected the travel industry. Of interest to us is that while 43% of travelers read reviews by others, only 16% of them are active in writing their own reviews. It goes to show just how hard it...

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