Retail Services
Overview
The retail industry is witnessing a paradigm shift. Rapidly evolving technologies, changing customer expectations, and emerging digital firms are driving widespread disruption. Clearly, from a plethora of new products, markets, and customer segments to the burgeoning expansion of sales and marketing channels (like mobile and social commerce), retail is at a tipping point. Customers are now demanding rich shopping experiences that are personalized, hyper-connected, and engaging. Additionally, several forces are revolutionizing the landscape: the explosion of data and connected devices, software defined infrastructure, cloud enabled as-a-service and experience, and outcome-driven digital platforms. This makes it imperative for retailers to showcase agility in tech adoption and business process optimization.
In fact, 21 CE organizations are recognized by five key tenets: experience-centricity, outcome-based, agile and lean-focused, service-oriented, and ecosystem-driven.
However certain challenges remain. These include lack of business models, siloed applications, and the inability to deploy new technologies. These impede the delivery of a seamless, omnichannel shopping experience. To overcome these obstacles and future-proof businesses, a robust and end-to-end strategy is the need of the hour.
HCL leverages the Mode 1-2-3 strategy, focusing a concurrent 3 point spotlight on existing as well as future growth areas of the business. This helps secure enterprise competitiveness, propelling success in the digital age. HCL enables retailers to boldly navigate the new digital age by transitioning from ‘traditional efficiency oriented solutions to business outcome oriented conversations’. Our collaborative model helps carve a successful path to enterprise modernization.
BUSINESS SEGMENTS
Specialty Retailer
Operating in a niche market brings with it a number of challenges. Specialty Retailers must address issues such as efficient inventory management, complex supply chains, and competition with mass market retailers while simultaneously dealing with uncertain customer demands and increasing customer expectations. Remaining ahead in this hyper-competitive industry requires identification of emerging trends in consumer spending, a responsive and agile supply chain, and business processes that minimize waste and maximize profits.
At HCL, we believe that winning competitive strategies are developed through a unique mix of out-of-the-box innovation, excellence in execution, and flexibility to deal with unforeseen challenges. Read this case study to understand how we helped provide better visibility and predictability in critical order flows for the world’s leading home furnisher.
Read this case study to understand how we helped provide better visibility and predictability in critical order flow project of world’s leading home furnisher.
Download Case Study
Fashion & Apparel
The apparel business is expected to grow in double digits till 2020 with most of the growth coming from developing countries. This growth comes from a dramatically changing industry, requiring a completely new set of capabilities. The fast moving nature of fashion and changing consumer choices require apparel companies to stay extra nimble or risk stagnation. The shopping experience, whether on an iPad or browsing in the store, is as important as the product itself. This presents a set of challenges requiring a unique approach and differentiated solutions. To succeed amid these changing dynamics and compete with newer entrants, companies need to rethink their end-to-end value chain and capabilities with cutting-edge technologies.
Learn how we ensured inventory excellence for a US-based specialty retail group.
Download Case Study
Restaurants
Modern Restaurants and QSR establishments are continuously striving to deliver excellent customer service combined with a unique customer experience while at the same time keeping costs low and maintaining quick service times. Supply chain digitalization and social media interactions have massively impacted the industry and recommendations from diners are key to growth in this dynamic market. HCL offers a wide range of solutions to our Restaurant and QSR clients enhancing customer relationships, increasing supply chain efficiency, and managing employees to deliver greater profits and lower costs.
Read the story behind how we created a global engagement platform for one of the world’s largest fast food chains, improving its time-to-market and process efficiency.
Download Case Study
Specialty Retailer
Operating in a niche market brings with it a number of challenges. Specialty Retailers must address issues such as efficient inventory management, complex supply chains, and competition with mass market retailers while simultaneously dealing with uncertain customer demands and increasing customer expectations. Remaining ahead in this hyper-competitive industry requires identification of emerging trends in consumer spending, a responsive and agile supply chain, and business processes that minimize waste and maximize profits.
At HCL, we believe that winning competitive strategies are developed through a unique mix of out-of-the-box innovation, excellence in execution, and flexibility to deal with unforeseen challenges. Read this case study to understand how we helped provide better visibility and predictability in critical order flows for the world’s leading home furnisher.
Read this case study to understand how we helped provide better visibility and predictability in critical order flow project of world’s leading home furnisher.
Download Case Study
Solutions
Services
Our Digital & Analytics services help design and build key platform components of our customers’ Digital-Technology-FootprintTM, powering their Digital transformation journeys. Read More
At IoT WoRKSTM, we help create entirely new services, delivering measurable business outcomes. These experiences will have an increasing role in differentiating enterprises and helping them become a 21st Century Enterprise. Read More
Our Applications business is structured around 11 integrated horizontal capabilities, allowing us to offer clients a full lifecycle of systems integration consulting services. This ensures a unified approach to developing the right solutions for their business needs. Read More
Our Infrastructure Management Services carry some of the most impressive credentials in the IT vendor landscape. We have not only executed complex global IT transformation exercises but have also helped run efficient IT services for over 300 of the world’s leading companies.Read More
We are one of the world’s leading and fastest growing global engineering services providers. From product blueprinting to support, from software or hardware to mechanical, we work with over half of the top 100 R&D engineering companies across the world. Read More
Our Business Process Services help organizations move from operational excellence and SLAs to real-time decision making. We help organizations manage risks and business outcomes, and deliver consistent and best-in-class end-user experiences. Read More
Client Success
Latest Thinking
ECOSYSTEM OF PARTNERS
Our partnerships allow us to combine each other's strengths, and use this synergy to help our customers quickly implement and efficiently operate the latest in IT infrastructure. Our large network of partners allows us to deliver solutions tailor-made for each of our customers.
Microsoft
SAP
LLamasoft
Salesforce
