Helping Friends Excellent Candidates

Experienced Director for Web Portal Marketing (CA, OR).

2008-11-07T20:01:00.000-08:00

Desired Areas:	CA- Chico, Paradise, Sacramento, Shasta, Redding. OR- Portland, Vancouver, Beaverton.
Selling Points:	Marketing Advertising Director with IT and eCommerce Marketing experience with references that highlight her commitment to quality. She possesses positive energy, experience and vision to enrich any role she undertakes. She has the energy and expereince to create a shared vision, is dedicated, and makes things happen.
Resume:	DIRECTOR, MARKETING Web Portal Development ~ Program Management ~ Opportunistic Vision Innovative, results-oriented web development executive with exceptional skills in formulating a dynamic vision and then leading all aspects of its development across the entire organizational spectrum. Proven track record of team leadership with specialized expertise in work breakdown structures, process mapping, team dynamics, scheduling and budget, and status reporting. Swiftly comprehends the "big picture" and executes the organizational mission. Superior communicator easily interacts with executives, regulatory agencies, clients, vendors and staff. : Customer Management : Superb Presentation Skills : Public Relations : Web Profiling : Team Building : Content Management : Direct Marketing : Data Mining : Online/Offline Tracking CAREER ACCOMPLISHMENTS CURRENT: Sarbanes Oxley SOX Compliance / HR and IT 404 Start Implementation of security and reliability as well as a governance model. Proactively engage in changes in business processes, organizational roles and responsibilities, and staffing levels. Developed and achieved success in delivery of PMO Standards, templates and guidelines (Contract) Identified and led the implementation of the next-generation technology strategy for the organization with a focus on services, applications and businesses. 6 YEARS: Created and supervised the implementation of the SMI Marketing Portal (Java Enterprise portal, web and application servers with a marketing/sales audience of 15K) while maintaining uninterrupted support to 40 groups utilizing the portal. Spearheaded the leveraging of hardware and software with internal groups to deliver the Marketing Portal with a minimal budget, directly resulting in annual cost savings of $5M. PROFESSIONAL EXPERIENCE Senior Project Manager SOX Compliance - IT/404 and Human Resources Identify all areas of improvements and required adjustments in business process Automate hiring and termination business process (Currently a manual process) Identified the mandatory issues and criteria for input into this new secure solution A set of narratives for crucial business processes (Quote-to-Collect, Procure-to-Pay, Period-End Processing, External Reporting) Santa Clara, California 1/2007 - 9/2007 Senior Project Manager - Contract Managed the Enterprise Solution for Registration and Profiling. Closely collaborated with business groups to ensure customer satisfaction, including post sale/system implementation follow-on visits to guarantee 100% satisfaction. Compiled over 35 DB's and registrations into one system and redefined how additional data flows into this system. Identified the mandatory issues and criteria for input into this new database. Budget forecast/work estimates, monthly, quarterly and annual budget responsibilities. Managed offshore and onshore teams (up to 10 direct reports). Senior Manager (12/2000 - 1/2006) Created the vision, strategy and roadmap for the Marketing Portal for one-space delivery of consistent, up-to-date and compelling marketing content. Managed 30 teams and six large business units within the organization to deliver the Marketing Portal vision and roadmap. Successfully lobbied executives and colleagues for development of the Marketing Portal; this resulted in a top-down mandate that all teams utilize this portal and its services. Defined and managed implementation of next-generation technology strategies for businesses, services and other applications. Managed the team that developed the Executive Advisory Counsel Website; this enables strategic partners worldwide to access the latest information on customers' business needs and ensure that they are being met in a timely manner. Devised and managed all aspects of the implementation of the first Online Repository (Java Calendar) for 20K worldwide members; this delivers messaging, events and customer visits for the first time in the organization's history, giving the Marketing/Sales force a single focal point for the latest policy/direction, all GEO activity and the Corporate Calendar. Leader of the Global Content Management process for Marketing, resulting in a "Write once publish everywhere" content distribution, allowing a single team to deliver content to multiple sites from a single authoring tool. Created and managed the distribution of intellectual Logo properties; this protects assets within the organization's Java-based system while savings of millions of dollars and giving the legal team the tools it needs to pursue infringement worldwide. Developed and deployed technology solutions to ensure that the online content and underlying infrastructure met or exceeded product standards. Contact: Dawn Mular dawn.mular@helpingfriendscareernetwork.com

Global Business Development Leader

2008-08-20T20:31:00.000-07:00

Senior Business Development Manager " ..values diverse perspectives and is committed to working across business boundaries with a focused sense of urgency that results in sustainable performance, passion, and actions required to develop business solutions that create operational agility. "

Flexible to relocation, travel, and/or telecommuting for the right opportunity.

Senior project/program business development manager with Prince 2 and ITIL Foundation certifications. Passion and experience for creating positive solutions that positively impact world-wide Business, Education Consultants. Technical and Professional Services Manager with broad-based experience and knowledge. Proven ability leading teams to successfully design, develop and deploy products and services to the high tech marketplace. Breadth of industry experience in Professional, Technical Services, Engineering and Information Technology.

Expert at developing and delivering against challenging time lines, while managing his executive constituency. Articulate of the governance requirements with excellent teamwork, attention to detail and innovation.

CN000095 Contact: Dawn Mular dawn.mular@helpingfriendscareernetwork.com

Chemical Engineer.

2008-08-07T10:06:00.000-07:00

CHEMICAL ENGINEER: Energetic U.S. Citizen, bilingual with fluent English and Russian. Willing to relocate within the United States.

Chemical Engineer with experience in chemical engineering, voluntary community service and education/ communication skills. Recognized by The University of Akron as an Outstanding Teaching Assistant.

Professional Experience
Post Doctorate Fellow, Department of Chemistry
Graduate Research/Teaching Assistant, Department of Chemistry

Organic syntheses of imidazole ligands and air sensitive inorganic silicon complexes
Investigation of hydrolysis of variety of the silicon complexes and their characterization
Utilized equipment and techniques: Gemini/Varian, Inova NMR, FTIR, high vacuum lines, glove box; anaerobic synthesis, Schlenck lines techniques
Trained other students in research techniques
Principles of Chemistry (3150-152), General Organic and Biochemistry (3150-111, 3150-112), Qualitative Analysis (3150-154) laboratory courses
Supervision of a chemical stock room, preparation of equipment and solutions for the laboratory experiments for the courses listed above

Pharmaceutical Sales Manager
Engineering, development and implementation of new lines of natural products including cosmetics, treatments, and dietary supplementation for a start-up company
Organization and management of sales representatives' team
Sales representative of new product lines, which included public presentations
Development of new business to business contacts and relationships via cold calling

Insurance Sales Representative Sales representative of following products: auto, life, accident, properties, business properties and liabilities policies
Development of communication skills with the general public

Chemist-Engineer, Agricultural Laboratory Analyses of soil samples, fertilizers, and agricultural products Preparation of soil nutritional reports including nutrient content information and deficiencies and recommendations for improvement

Analytical Chemist/Laboratory Manager, Agricultural Laboratory Analyses of the soil contents, plants, fertilizers and determination chemical content (P, K, N, Mg, Ca, organic matter, pH) using wet chemistry techniques Preparation of the recommendations for nutritional improvement of the soil and characterization of fertilizer conditions
Quality control of the analyses performed by laboratory technicians
Training employees on new techniques and equipment for soil analysis

Member:
IOTA SIGMA PI, National Honor Society for Women in Chemistry
American Chemical Society
AAUW, American Association Women in Universities

Helping Friends Career Network has many great professionals and job seeking candidates.
Contact us for more information on this candidate. To list your job or jobs with the Helping Friends, simply fill out the form at
http://hfcareernetwork.com/RecruitAndHire.htm

Helping Friends, LLC 3867 West Market Street #102 Akron, OH 44333

Open Recruiting Professionals Communities On:
LinkedIn: http://www.linkedin.com/e/gis/40757/1C84D65718D7
Ning: http://recruitingpros.ning.com/

Chief Architect/Senior Staff Engineer

2008-07-13T20:41:00.000-07:00

Excellent experience in Security, Architecture and Senior Staff Engineering is available now. Confidential candidate with top experience, looking for the right opportunity and challenge.

If interested contact the Helping Friends Career Network:

Helping Friends LLC
3867 West Market Street 102
Akron OH 44321
330.703.1007 866.256.1227.
http://helpingfriendscareernetwork.com

Senior Business Development, IT or Professional Service Programs

2008-06-18T20:28:00.000-07:00

Senior Business Development, Information Technology, Professional Services Manager

COMING AVAILABLE WITHIN THE NEXT 60 DAYS: Can Interview Now. Prefers CA, CO. Flexible location, travel, or telecommuting for the right opportunity.

CN000095 Contact: Dawn Mular dawn.mular@helpingfriendscareernetwork.com

Senior Business Development, IT, or Professional Services with Prince2 Certified Manager who can work in teams or independently, manage people, services, and resources. Traditional office, Travel, or , telecommute has proven effective and flexible in driving service resolution.

Breadth of industry experience in Technical Services, Engineering and Information Technology. Excellent experience in identifying opportunities for improving Development Process, ITIL Best Practices, Capability Maturity Modeling, and Architectural Process Improvement Programs.

Expert at developing and delivering against challenging time lines, while managing his executive constituency. Articulate of the governance requirements with excellent teamwork, attention to detail and innovation.

Senior IT or Professional Services Director.

2008-05-10T17:58:00.000-07:00

CD950 Senior IT or Professional Services Director.
Contact Helping Friends Career Network
http://hfcareernetwork.com

Not looking for just another job.. This is a Senior IT Professional that wants to make a difference. Over 10 Years of Results Oriented IT and Professional Services Experience: People, Process, Systems, Technical Management and Service Delivery. Impressive successful record in service delivery and team management and large scale systems implementation.

Experience in gaining results from best practices of Six Sigma and IT Information Library (ITIL).
Implemented IT storage solution savings $2.3 million dollars +
Recognized service operations savings of over $800K annual operational costs.
Directed technical team evaluation of newest hardware technology, improving deployment time, with more efficient use of IT Server Footprint.
Transformed operational organizations into a true ITIL format with a primary focus on service management deployment of multiple heterogeneous server, application, environments into enterprise class infrastructures.

Company 1. USA, LLC
-
Director of Open Systems, IT Operations, January 2005 - Present

Company 2. Fortune 500 Technology Company
Acting Director, World Wide Technical Services.
Senior Global Manager, World Wide Technical Services, Global eServices
Senior Client Services Support Manager, Enterprise Services IT
Desktop Support Manager, Americas Resolution Center
Systems Administrator, Americas Resolution Center

Taos Mountain Software, (Sun Microsystems, July 1996 - March 1997)
Systems Administrator, Systems Migration Group,

ETAK Navigation
Technical Lead, Senior Cartographic Technician

Areas of expertise:
- Outstanding written and verbal communication skills
- Global operations
- Budget and inventory experience
- Strong negotiating skills
- Strong leadership skills and team building skills
- Outstanding project management skills (Sigma)
- Technology integration and implementation
- Web Services (SunOne BEA WebLogic, JBoss)
- Enterprise Resource Planning (ERP)
- 3G Data services
- Service delivery
- Veritas, Symantec tools
- IT Information Library ( ITIL )
- Multiple Hardware Platforms (Sun, Intel and Apple)
- Majority of Office software (Microsoft, Staroffice)
- Operating Systems (Sun Solaris, Linux, Microsoft)
- Infrastructure Support and services
- Internet tools

Education:
California State University, Chico Bachelors of Art in Geography Geographical Information Systems and Cartography emphasis
Sun University, Courses with training emphasis on Management and technical leadership.
United States Army Officer Candidates School, Commissioned Second Lieutenant

Military Experience:
United States Army National Guard
Detachment Commander and Platoon Leader Military Police Company, United States Army National Guard
Executive Officer, Alpha Company, 1-149th Armor Battalion, United States Army National Guard
Platoon Leader, Alpha Company, 1-149th Armor Battalion, United States Army National Guard
Combat Engineer, Charlie Company, 132nd Engineer Company.

ExtraCare Services

2008-02-11T00:20:00.000-08:00

Helping Friends Network is your Human Resources Advantage whether your goals are to find that great job, or identify the talent for your companies needs, we have a growing base of experienced professionals and quality jobs with Fortune 500 companies, startups, and companies of all sizes, nationwide.

Helping Friends Now offers Jobseeking Candidate ExtraCare, which networks qualifying candidate resumes and client jobs more effectively for unique win win opportunity for all partners and jobseekers of Helping Friends Career Networks!

WHAT IS EXTRA CARE? A program designed to provide timely support
for jobseekers with excellent skills, requesting extra care in achieving their career
goals. This program is suitable for individuals who are looking to find
their next job soon, looking to create every advantage that
supports their professional objectives.

WHAT's It Cost:

JOB SEEKERS: Our premium career services networking costs nothing to you. Our career services are included as a service benefit. Our employment partners engage us to help them in confidential hiring and talent identification. The primary condition for for your current career goals. Send this to extra@helpingfriendscareernetwork.com, and if you are excepted into this program, you will be matched with our recruiting team to receive marketing like this RSS Feed for confidential marketing, Applicant Tracking System Marketing, and Peer Recruiter Networking. We have capacity, so take advantage of this option if you need to get to work and are looking for help! membership for jobseekers to be accepted into our ExtraCare program is a complete profile on HFCN, and an email summarizing what your selling points are, why you would like the help, how urgent it is, and when or what success looks like

I AM REGISTERED AS A CANDIDATE ON HFCN, CAN I SIGN
UP NOW? Yes, email extra@helpingfriendscareernetwork.com with
your highlights of why you want extra care, and what makes you shine,
and we will be happy to help! With YOUR completed Candidate Profile,
Resume, and a highlight email, you can help us to help you even
better, and we have capacity for quite a few more resumes!

FOR EMPLOYERS OR CONTINGENCY PARTNERS: Our Excellent Candidates Feeds are available for confidential viewing of some of our candidates. Note that we offer the RSS feed services for Active and Passive Candidates who are seeking a confidential search for the right opportunity, so don't assume a resume posted here is not active.. Our Jobs Networking and Jobs Listing/Marketing Services are included as a free part of our recruiting services. Our rates for direct or contingency placement are industry standard, so feel free to send us your list of jobs to be marketed, or contact us for candidates you are seeking, and lets get to work.

CAN YOU LIST JOBS FOR US NOW? Yes, email opportunity@helpingfriendscareernetwork.com with your job orders, and include your standard requested terms either by job (splits, flat fees, direct %, etc) or by project (fixed splits, flat fees, direct%, etc)!

NEWs!

Applicant tracking system and recruiting technology investments have expanded our network for marketing jobs and resumes with our colleagues nationwide--allows us to give you greater visibility to jobs and talent outside of our applicant and jobs tracking databases!

Tweet? Sharing career resources- development and job leads on Twitter- @jobs4friends
LinkedIn Jobs Network

What are YOUR favorite HR Resource News, Groups, Tools or Tips? Add comments or contribute to our free Recruiting Resources Links Library (Yahoo Recruiting Group)!

Advanced Recruiter Networking has created demand for the Helping Friends Recruiting Network interested in applying Web 3.0 recruiting methods.
LinkedIn Groups: Business Network | | Recruiting Professionals |
Plaxo Groups: Business Network | LI2 Recruiting Professionals |

IT Career News of Interest

2007-10-24T16:11:00.000-07:00

Business Case for Better Software Practices:
http://stevemcconnell.com/psd/13-businesscase.htm

Fortune 100 Best Companies To Work For 2007: http://money.cnn.com/magazines/fortune/bestcompanies/2007/full_list/

Fortune Best Companies to Work for By U.S. States
http://money.cnn.com/magazines/fortune/bestcompanies/2007/states/California.html

Gartner To IT Executives: Be Business Leaders:
http://wistechnology.com/article.php?id=4232

Tips for Asking for a Raise:
http://www.freemoneyfinance.com/2007/10/need-a-raise-ti.html

Big Apple, Windy City.. Tops for Jobs: http://www.kcci.com/smallbusiness/14413661/detail.html

Troy DuMoulin Hitch Hikers Guide to the IT Galaxy: Configuration Management (CMDB) relationships even more critical than it has been in the past.
http://blogs.pinkelephant.com/index.php?/troy/comments/server_consolidation_virtualization_service_criticality/

Trends: Department of Defense and Teleworking: Bill Vass interesting take of the examples of Applied Information Technology. "When Sun began their iWork program in 2002, they originally used planning ratios of 1.4 sales force employees for each office “seat” of real estate acquired and of 1.2 home campus employees per “seat.” Based on the program’s success, Sun currently uses ratios of 3.0 sales force employees per “seat” and 1.6 home campus employees per seat. With computations made on real estate and employee support costs over the past five years, Sun has determined that fixed office employees cost them approximately $10K per year, flex employees cost them approximately $6.5K per year, and home assigned employees cost them approximately $3.5K per year. If these types of savings were scaled to the more than 180,000 employees DoD reports as “eligible to telework,”16 potential savings of greater than $250M per year could be added to the projected BRAC savings of $600M per year as currently projected."

Work at Home Job Sites from About.Com
http://jobsearch.about.com/od/workfromhome/a/workathome.htm

Career Journal RSS Feed: http://www.careerjournal.com/newsfeed/rss/crj_frontpage.xml

Stay current using the IT Toolbox RSS Feeds at
http://baan.ittoolbox.com/subscriptions/feeds.asp?kb=19

Dawn: | Frappr | Hi5 | IT Toolbox | Jaxster | Jobster | Konnects| Lijit | Linked In | MyBlogLog | MySpac e | Naymz | Ning | Plaxo | Ryze || Stumble | Tribe | Twitter | Viadeo | Xing | Yahoo | Zaadz

Senior IT Manager w/Unix

2007-10-13T14:13:00.000-07:00

Helping Friends LLC 3867 West Market Street #102 Akron, OH 44333

Candidate ID: 301 Category: Senior IT Manager

"Leadership for Results"

SENIOR PROFESSIONAL People mover who believes organizational goals can be accomplished by positively impacting people's lives, one person at a time.

Dynamic leader with more than 20 years of management experience and expertise in multiple industries. Further expertise in operations and project management. Exceptional expertise in employee management. Recognized as a strategic thinker who has demonstrated ability managing multiple functions cost-effectively, identifying critical issues, and implementing effective solutions. Excellent communicator as indicated by building, leading and motivating cross-functional teams, as well as through recognition as a public speaker delivering effective presentations. Key competencies include:

Strategic Planning - Project/Program Management - Operations Analysis - Employee Management Process Management - Budgeting - Account Management - Troubleshooting - Team Building - QA Policies/Procedures - Financial Analysis - Customer Relations - Organizational Development Prince2 Project Management

CAREER ACHIEVEMENTS

Managed a Follow-the-Sun Service Response international Sigma project. Recruited team; developed new policies, procedures and mandates; recommended employee training and infrastructure upgrades to address the service response shortcomings; drove process from beginning to end; Results: ROI realized in less than 12 months.

Developed project to upgrade all computer systems to new operating system platform. Outlined cost (staffing and training, capital acquisition needs, infrastructure upgrade, rollout plan and contingencies); implemented project. Results: Reduction in staffing; three-year ROI.

Hired staff to create a new department. Consolidated various departments into one; developed and implemented all policies and procedures; performed initial assessment of all staff and dismissed those not qualified. Results: Reduced headcount by 12%; improved responsiveness and significantly increased staff accountability and utilization.

Assumed management of a dispersed Field Operations organization. Applied quality employee-and customer-focused management practices. Results: zero attrition over three years; maximized customer support; resource of seasoned professionals.

Served as second level manager of a growing corporate campus. Brought on-line five new buildings in two years. Results: Housing for over 7,000 employees, on-time and within budget.

Assumed management responsibility for failing Voice Services department. Utilized leadership, team building and process management skills; instituted damage control, problem identification and resolution measures. Results: Department operating at maximum efficiency with zero personnel issues, resignations or terminations within six months.

Initiated get-well plan that restored the confidence of a $10 million per year customer. Results: Customer confident about future services and continued with company as CAD/CAM provider.

Created organization that collected used capital equipment. Either recycled or refurbished the equipment. Results: Realized capital utilization beyond three-year depreciation schedule, decreasing quarterly budget by $800K.

PROFESSIONAL EXPERIENCE

WESTERN FIELD OPERATIONS MANAGER

CAMPUS SERVICES MANAGER

QUALITY OFFICE AND ACCOUNT MANAGER

BUSINESS SERVICES & PROJECT MANAGER

VOICE SERVICES MANAGER

Sun Microsystems, Santa Clara, CA

1995 - 2004

INFORMATION SYSTEMS SENIOR MANAGER

Sybase Inc., Emeryville, CA

1994 - 1995

RESOURCES CENTER MANAGER

WORKSTATION SUPPORT MANAGER

Sun Microsystems, Santa Clara, CA

1988 - 1994

BRANCH MANAGER

Prime ComputerVision Corporation, Santa Clara, CA

1987 - 1988

FIELD ENGINEERING MANAGER

ComputerVision Corporation, Santa Clara, CA

1983 - 1987

CAD/CAM PRODUCTION SUPERVISOR

Bechtel Petroleum, San Francisco, CA

1981 - 1983

CAD/CAM SUPPORT SUPERVISOR

Boeing, Renton, WA

1978 - 1981

DIRECTOR of PATIENT TRANSPORTATION and MAIL CENTER

Cedars-Sinai Medical Center, Beverly Hills, CA

1974 - 1978

MILITARY SERVICE

EDUCATION

US Navy - 1966 - 1970

California Coast University, Santa Ana, CA

Combat Medic, two Purple Hearts

BS - 6/11/1985

Operating Room Technician

MBA - 8/28/2006

FOREIGN LANGUAGES

Portuguese - Read, write, speak; native fluency.

Spanish - Conversational ability.

Professional references provided upon establishment of mutual interest.

Business Development Manager

2007-09-17T19:53:00.000-07:00

Business Development/Service Manager

Helping Friends, LLC

Contact: Dawn Mular dawn.mular@helpingfriendscareernetwork.com
330.703.1007

Summary of Qualifications

A seasoned manager with proven people skills, a strong technical background and business acumen. His hands-on experience in strategic planning, business unit development, project and product management, and software design and implementation was garnered in large corporations and in a start-up.

Senior project/program manager with Prince 2 certification. Technical Manager with broad-based experience and knowledge of computer hardware and software, including installation, configuration management, troubleshooting, and support. Proven ability leading teams to successfully design, develop and deploy products and services to the high tech marketplace. Breadth of industry experience in Technical Services, Engineering and Information Technology.

Experience

Sun Microsystems, Inc. 1994 - Present

Business Development Manager

Plan and run Regional Operational reviews worldwide for all Sun Educational Services field delivery teams. Responsible for budget planning and tracking for Customer Advocacy organization. Responsible for coordinating and developing Sun Education Business Plan. Direct customer contact for providing input for Sun curriculums, products, and consulting services, including attending Trade Shows, surveys, and customer visits.

Practice Development Manager for Educational Services Solution Integration

Responsible for all aspects of design, development, quality, implementation and maintenance of integrated solutions. Worked with the multiple Sun Services business units to identify and incorporate customer and business requirements and ensure quality customer learning solutions. Developed the Operational Capability Assessment (OCA) that provides an organization the ability to deliver IT services to an agreed upon service level in a predictable fashion with acceptable risk and cost. Integration Manager for Educational Services on two Corporate acquisitions.

Support Services Senior Manager, Enterprise Services Information Technology

Managed deployment of Computer Telephony Integration (CTI) software for Sun's Customer Care Centers world wide. Managed deployment and sustaining maintenance of the Product Life Cycle Database Software (PLC-IMS) for all new product and service development. Management of Sun's Mission Critical Application and server consolidation project. Development and management of applications migration plan, scheduling, project plan and updates, and test cycles.

Project Manager, North American Field Organization Manager (NAFO)

Responsible for the start up and build up of Sun Service's Campus in Broomfield, Colorado. Specific duties included the transition of technical jobs and personnel from several California locations to Broomfield, CO, and identifying and selecting qualified candidates for all the technical support teams in the Customer Care Center. Established a presence for Sun in the Denver metropolitan area. Additional responsibilities included Campus transitions for NAFO in Burlington, Massachusetts and Newark, California.

Manager, Mission Critical Support and Technical Account Support

Second level manager responsible for definition, organizational development and implementation of 7x24 Mission Critical Support and Technical Account Support teams. NASC liaison to the Support Services World Wide Organization for specification of Account Management deliverables.

Manager, Business Support

Managed North American Solution Center training. International interface between NASC and Sun's international solution centers. Expanded Sun's interface with a third party vendor to provide warranty support for Sun products. This included defining products, training and product requirements and contract requirements for the NASC and the third party.

Apple Computer, Inc.

Manager, Developer Technical Response

Managed the Network/Communications and Hardware Technical Support Groups. The group's charter was to provide code level technical support to third party software venders developing applications to run on the Apple platform. Managed the Apple International developer technical support interfaces. Responsible for setting up problem escalation and relationships between product divisions and countries.

Manager, Direct Response Center

Managed the A/UX and Network and Communications Technical Answerline. Defined and implemented the Apple USA In-house Developer Support program. Duties included defining product support scope, deliverables and technical expertise requirements. Managed a staff of 10 engineers. Responsible for relocation of groups to Austin, TX. This included site identification, transfer of resources and establishment of a parallel site in Austin until transition of all functions completed.

Sun Microsystems, Inc.

Manager, UNIX Technical Support

Managed Technical Support Engineers that provide technical support to Sun customers. Built and re-skilled a group that originally consisted of 6 engineers to a staff of 18 with the proper skills. Responsible for helping define support requirements for Sun OS releases. Responsible for defining staffing requirements and problem escalation.

Fortune Systems Corporation

Principal Software Engineer/Project Leader

Project leader for the design, development and deployment of the company's local area network. Supervised four programmers and coordinated all aspects of the project product cycle, including schedules, interface of hardware and software vendors, manufacturing, documentation, and product assurance. Project leader for tape streamer. Responsible for all aspects of the product release cycle. Wrote device drivers for peripherals designed for the Fortune System. Ported all drivers from the 68000 architecture to the 68020 architecture.

Systems programmer.

Wrote utility programs for Fortune's UNIX system using "C". Projects included menu preprocessor, videotext libraries, floppy diskette copy utility, and tape archival program for tape streamer. Technical Support for datacenter and lab operations group.

Ford Aerospace and Communications Corporation

Programmer/Operations Support

Design and development of system utility software, maintenance of system software, administration and maintenance of UNIX systems.

Languages and Operating Systems

C, FORTRAN, Basic. Various Assembly languages UNIX sh/csh . SunOS, and Solaris 2.X.

Education

University of Phoenix

BSB-IS, Business and Information Technology, 2002 3.9/4.0 GPA

De Anza College

AA, Liberal Arts

Certifications

Neville-Clark ISO 9000 Certified Auditor

Prince2 Foundation

ITIL Foundation

Activities

Mayor, Lafayette, Colorado

City Council Member, Lafayette, Colorado

CANDIDATE: IT Enterprise Programs, Services Manager

2007-08-02T17:49:00.000-07:00

SUMMARY: Skills- Versatile in Information Technology and the logic that drives it, this, Fortune 500 Experienced Global IT Program Manager is available with Six Sigma, Enterprise Knowledge and Resource Management experience with technical, operational, and strategic service delivery issues. Process improvement, training, people management.

Lives in CO, willing to relocate for the right opportunity.

Resume Presented by: Helping Friends, LLC.
Contact: Dawn Mular dawn.mular@helpingfriendscareernetwork.com

Telephone: 330.703.1007

http://hfcareernetwork.com

Candidate ID: TV960

Date of Submission: 08/03/07

OS/SOFTWARE EXPERIENCE

CERTIFICATIONS

Sun Certified System Administrator for Solaris, Part 1

STI Knowledge: Certified Knowledge Manager

Sun Six Sigma Green Belt

RELATED COURSEWORK

Project Management Fundamentals at Sun, 2005

Six Sigma: Sigma Orientation and Sigma for Everyday Use, 2003

Sun CAP (Change Acceptance Process) Orientation, 2003

Sun ONE (Open Net Environment) Fundamentals, 2002

Customer Advocacy Speaker Workshop, 2002

FrontLine Leadership, 2001

Coaching, the InsideOut Advantage, 2001

Managing Within the Law I and II, 2001

Solaris 7 System Administration I and II, Sun Microsystems, 1999-2000

PROFESSIONAL EXPERIENCE

Castle Rock Associates, Lafayette CO: Project Manager (11/2006-present)

Intelligent Transportation System (ITS) software design

Client management

Requirements gathering and resource planning

Scope of work definition

QA planning

Usability testing

GUI design

Sun Microsystems, Broomfield CO: IT Process Architect (12/2005-11/2006)

Process creation, definition, documentation, training, and implementation across global IT

Curriculum development and training delivery in multiple settings and environments

Sun Microsystems, Broomfield CO: IT System Technologist (04/2002-12/2005)

Desktop, Application, and Server support

Network (including wireless and remote technologies) support

Project and Partner Management

Manage team of Sun and Partner staff to develop training curriculum

Travel to partner sites to train partner engineers

Maintain strong relationship with partners to deliver quality support

Saved Sun approximately $250,000/year through implementation of Knowledge Management

Sun internal application enhancements

Service Account Management

Service Level Agreement negotiation

Build and maintain relationships with product managers in IT

Issue bugs and requests for enhancements, drive prioritization and completion

Facilitate beta testing of Sun products within the Sun IT environment

Track product issues using Root Cause Corrective Action

Interface with IT to provide Help Desk feedback and metrics

Evangelize Sun IT to external customers

Sun Microsystems, Broomfield CO: IT Supervisor (10/2000-04/2002)

Responsible for managing overall performance standards for individual contributors including setting objectives, metrics reporting, and monitoring progress against objectives

Customer escalation management

Manage relationships with service partners including field and campus support, IT product managers, vendors, and Helpdesk staff

Sun Microsystems, Broomfield CO: IT System Technologist (03/1999-10/2000)

Desktop, Application, and Network support

Train Helpdesk engineers

Create support procedures for complex mission critical applications

New application deployment contact for other IT support staff

Technical escalation manager for desktop software support

Mentoring for newly hired IT Support engineers

University of Colorado Health Sciences Center, Denver CO: Professional Research Associate (09/1998-03/1999)

Clinical Coordinator for national lung cancer research program

Collaborated with national research teams to procure samples for lung cancer tissue bank

Improved tissue bank database by acting as a liaison between researchers and database engineers

EDUCATION

Master of Science in Biochemistry and Molecular Biology from Colorado State University, Fort Collins CO (08/1993-05/1998) GPA:3.2

Bachelor of Arts in Philosophy from Colorado State University, Fort Collins CO (08/1988-05/1991) GPA:3.5

References available upon request.

IT Service Delivery Executive

2007-04-18T19:56:00.000-07:00

Candidate: Service Delivery Executive

Austin, Texas Area

"..a seasoned project manager that understands dynamic service delivery and delivered exceptional results...”

Service Delivery Executive with 18+ years of IT, Fortune 500 experience. Successfully managed $3.5M Cost Center service delivery.

Significant accomplishments included:

Establishing key Infrastructure, Service Delivery, and Service Management processes for global, leveraged support teams.
Managed service improvement, review, performance measurement, and reporting methods for Infrastructure and Help Desk Operations. .
Established Sarbanes Oxley (Sox)-compliant methodology and process controls for billing and service delivery.

Education

Masters of Business Administration
B.S.E.E. Electrical Engineering

http://hfcareernetwork.com

Helping Friends LLC
4317 Oakmont Drive
Copley OH 44321
Phone: 330.703-1007Fax: 330.668.6963
Email: mular@adelphia.net
URL: http://http://hfcareernetwork.com

Highlighting some of our Great Candidates

2007-04-18T19:30:00.000-07:00

Helping Friends is interested in creating value and delights in serving employers and recruiters in matching great people with great companies, opportunities, and resources. Our database is generously attracting Fortune 500 experienced professionals from the individual contributor to Senior Executives, all with proven results in their field.

Most of our candidates are in IT, Sales, Marketing, Accounting, Executive Level Staff, Program Management, Legal, with experience in startups and from small to Fortune 500 experience.

-------------------------------------------------------------------------------------------------
LinkedIn Helping Friends Business and Career Network
HFRecruiting/Business Blog: http://www.blogcharm.com/HelpingFriends/
Hire Talent: http://hfcareernetwork.com/index.htm
Career Guide: http://www.hfcareernetwork.com/a-z.html

-------------------------------------------------------------------------------------------------
Dawn: Frappr | Hi5 | Linked In | MyBlogLog | MySales | Ning | Ryze | Stumble | Viadeo | Xing | Yahoo

Subscribe to Telecommuter_Professionals

Powered by finance.groups.yahoo.com