tag:blogger.com,1999:blog-60007117592769852482012-02-16T19:58:38.927ZHTK - Mass notification, customer service and marketing automation through email, mobile and the web.Marlon Bowserhttp://www.blogger.com/profile/05098157607112967587noreply@blogger.comBlogger7125tag:blogger.com,1999:blog-6000711759276985248.post-48646635100044029342011-02-01T10:57:00.000Z2011-02-01T10:57:24.144Z2011-02-01T10:57:24.144ZI haven't seen the new Crime Mapping service on www.police.uk yet; it's overloaded with traffic.&nbsp; Not entirely surprising given the very entertaining interview with police minister Nick...<br/> <br/> Visit www.htk.co.uk for more ideas on intelligent customer contact!<div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/HTK-ltd/blog?a=YZ66-itPUSQ:pHd42aXnJGQ:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/HTK-ltd/blog?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/HTK-ltd/blog?a=YZ66-itPUSQ:pHd42aXnJGQ:63t7Ie-LG7Y"><img src="http://feeds.feedburner.com/~ff/HTK-ltd/blog?d=63t7Ie-LG7Y" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/HTK-ltd/blog?a=YZ66-itPUSQ:pHd42aXnJGQ:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/HTK-ltd/blog?i=YZ66-itPUSQ:pHd42aXnJGQ:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/HTK-ltd/blog?a=YZ66-itPUSQ:pHd42aXnJGQ:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/HTK-ltd/blog?i=YZ66-itPUSQ:pHd42aXnJGQ:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/HTK-ltd/blog?a=YZ66-itPUSQ:pHd42aXnJGQ:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/HTK-ltd/blog?d=qj6IDK7rITs" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/HTK-ltd/blog/~4/YZ66-itPUSQ" height="1" width="1"/>Justin Bowserhttp://www.blogger.com/profile/14570108361503435410noreply@blogger.com0http://htk-ltd.blogspot.com/2011/02/thoughts-on-crime-mapping-and-human.htmltag:blogger.com,1999:blog-6000711759276985248.post-37903220653248029142009-07-17T14:56:00.000+01:002009-07-17T15:11:20.293+01:002009-07-17T15:11:20.293+01:00Hands-up who saw Dragons Den on BBC2 this week? Whether you're in the telecoms industry or run a contact centre, the pitch that really caught your attention will have been the nuisance-call blocker,...<br/> <br/> Visit www.htk.co.uk for more ideas on intelligent customer contact!<div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/HTK-ltd/blog?a=ECXPnQKlEX0:g2bmwTCO-BM:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/HTK-ltd/blog?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/HTK-ltd/blog?a=ECXPnQKlEX0:g2bmwTCO-BM:63t7Ie-LG7Y"><img src="http://feeds.feedburner.com/~ff/HTK-ltd/blog?d=63t7Ie-LG7Y" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/HTK-ltd/blog?a=ECXPnQKlEX0:g2bmwTCO-BM:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/HTK-ltd/blog?i=ECXPnQKlEX0:g2bmwTCO-BM:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/HTK-ltd/blog?a=ECXPnQKlEX0:g2bmwTCO-BM:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/HTK-ltd/blog?i=ECXPnQKlEX0:g2bmwTCO-BM:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/HTK-ltd/blog?a=ECXPnQKlEX0:g2bmwTCO-BM:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/HTK-ltd/blog?d=qj6IDK7rITs" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/HTK-ltd/blog/~4/ECXPnQKlEX0" height="1" width="1"/>Marlon Bowserhttp://www.blogger.com/profile/05098157607112967587noreply@blogger.com0http://htk-ltd.blogspot.com/2009/07/end-of-home-phone-nightmare.htmltag:blogger.com,1999:blog-6000711759276985248.post-35987585424303047112009-07-17T14:47:00.000+01:002009-07-17T14:53:30.841+01:002009-07-17T14:53:30.841+01:00I was recently invited to take part in a round-table discussion on the state of the telecom industry, and where it goes next. The basic situation is that "bundling" of minutes and text-messages into...<br/> <br/> Visit www.htk.co.uk for more ideas on intelligent customer contact!<div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/HTK-ltd/blog?a=uAzICYqmvwg:WvYmudMaqeI:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/HTK-ltd/blog?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/HTK-ltd/blog?a=uAzICYqmvwg:WvYmudMaqeI:63t7Ie-LG7Y"><img src="http://feeds.feedburner.com/~ff/HTK-ltd/blog?d=63t7Ie-LG7Y" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/HTK-ltd/blog?a=uAzICYqmvwg:WvYmudMaqeI:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/HTK-ltd/blog?i=uAzICYqmvwg:WvYmudMaqeI:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/HTK-ltd/blog?a=uAzICYqmvwg:WvYmudMaqeI:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/HTK-ltd/blog?i=uAzICYqmvwg:WvYmudMaqeI:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/HTK-ltd/blog?a=uAzICYqmvwg:WvYmudMaqeI:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/HTK-ltd/blog?d=qj6IDK7rITs" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/HTK-ltd/blog/~4/uAzICYqmvwg" height="1" width="1"/>Marlon Bowserhttp://www.blogger.com/profile/05098157607112967587noreply@blogger.com0http://htk-ltd.blogspot.com/2009/07/telco-what-now-dot-com.htmltag:blogger.com,1999:blog-6000711759276985248.post-57461537103830997682008-10-13T13:57:00.000+01:002008-10-13T14:18:27.833+01:002008-10-13T14:18:27.833+01:00Stories about 'The Credit Crunch' are, of course, more than a little prominent in the news these days, with financial institutions in turmoil and defaults on mortgages at a 15-year high, not to...<br/> <br/> Visit www.htk.co.uk for more ideas on intelligent customer contact!<div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/HTK-ltd/blog?a=FMktPMN3tZk:aPS3-2OYZdU:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/HTK-ltd/blog?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/HTK-ltd/blog?a=FMktPMN3tZk:aPS3-2OYZdU:63t7Ie-LG7Y"><img src="http://feeds.feedburner.com/~ff/HTK-ltd/blog?d=63t7Ie-LG7Y" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/HTK-ltd/blog?a=FMktPMN3tZk:aPS3-2OYZdU:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/HTK-ltd/blog?i=FMktPMN3tZk:aPS3-2OYZdU:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/HTK-ltd/blog?a=FMktPMN3tZk:aPS3-2OYZdU:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/HTK-ltd/blog?i=FMktPMN3tZk:aPS3-2OYZdU:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/HTK-ltd/blog?a=FMktPMN3tZk:aPS3-2OYZdU:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/HTK-ltd/blog?d=qj6IDK7rITs" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/HTK-ltd/blog/~4/FMktPMN3tZk" height="1" width="1"/>Ben Nunnnoreply@blogger.com0http://htk-ltd.blogspot.com/2008/10/run-from-bills.htmltag:blogger.com,1999:blog-6000711759276985248.post-8464761445619283442008-09-04T16:34:00.000+01:002008-09-04T16:36:50.673+01:002008-09-04T16:36:50.673+01:00I’ve been in the telecoms and IT industry (is that officially one industry now?) since 1991 and I set-up my own business in 1996. Things really haven’t changed that much in many respects. Without...<br/> <br/> Visit www.htk.co.uk for more ideas on intelligent customer contact!<div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/HTK-ltd/blog?a=5lxVj4JlTds:wZYDyPwYIpw:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/HTK-ltd/blog?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/HTK-ltd/blog?a=5lxVj4JlTds:wZYDyPwYIpw:63t7Ie-LG7Y"><img src="http://feeds.feedburner.com/~ff/HTK-ltd/blog?d=63t7Ie-LG7Y" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/HTK-ltd/blog?a=5lxVj4JlTds:wZYDyPwYIpw:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/HTK-ltd/blog?i=5lxVj4JlTds:wZYDyPwYIpw:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/HTK-ltd/blog?a=5lxVj4JlTds:wZYDyPwYIpw:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/HTK-ltd/blog?i=5lxVj4JlTds:wZYDyPwYIpw:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/HTK-ltd/blog?a=5lxVj4JlTds:wZYDyPwYIpw:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/HTK-ltd/blog?d=qj6IDK7rITs" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/HTK-ltd/blog/~4/5lxVj4JlTds" height="1" width="1"/>Marlon Bowserhttp://www.blogger.com/profile/05098157607112967587noreply@blogger.com1http://htk-ltd.blogspot.com/2008/09/power-to-people.htmltag:blogger.com,1999:blog-6000711759276985248.post-72656940822539375512008-08-28T11:56:00.000+01:002008-08-28T12:29:23.736+01:002008-08-28T12:29:23.736+01:00Last week I found myself trawling around various contact centre blog sites (here for example) and was quite surprised by the wide apprehension there still appears to be about the use of interactive...<br/> <br/> Visit www.htk.co.uk for more ideas on intelligent customer contact!<div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/HTK-ltd/blog?a=5a1X268ZPBc:dy8VFXGV84w:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/HTK-ltd/blog?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/HTK-ltd/blog?a=5a1X268ZPBc:dy8VFXGV84w:63t7Ie-LG7Y"><img src="http://feeds.feedburner.com/~ff/HTK-ltd/blog?d=63t7Ie-LG7Y" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/HTK-ltd/blog?a=5a1X268ZPBc:dy8VFXGV84w:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/HTK-ltd/blog?i=5a1X268ZPBc:dy8VFXGV84w:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/HTK-ltd/blog?a=5a1X268ZPBc:dy8VFXGV84w:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/HTK-ltd/blog?i=5a1X268ZPBc:dy8VFXGV84w:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/HTK-ltd/blog?a=5a1X268ZPBc:dy8VFXGV84w:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/HTK-ltd/blog?d=qj6IDK7rITs" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/HTK-ltd/blog/~4/5a1X268ZPBc" height="1" width="1"/>Marlon Bowserhttp://www.blogger.com/profile/05098157607112967587noreply@blogger.com0http://htk-ltd.blogspot.com/2008/08/devil-in-disguise.htmltag:blogger.com,1999:blog-6000711759276985248.post-6006582233260922272008-08-18T13:11:00.000+01:002008-08-20T18:08:58.148+01:002008-08-20T18:08:58.148+01:00Hello and welcome to the first HTK Blog! What you'll find here is a reasonably eclectic mix of comment, observation and analysis, and I hope that you'll find some of it interesting enough to reply...<br/> <br/> Visit www.htk.co.uk for more ideas on intelligent customer contact!<div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/HTK-ltd/blog?a=kEam8pM3KGo:wpM4UtLT1y4:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/HTK-ltd/blog?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/HTK-ltd/blog?a=kEam8pM3KGo:wpM4UtLT1y4:63t7Ie-LG7Y"><img src="http://feeds.feedburner.com/~ff/HTK-ltd/blog?d=63t7Ie-LG7Y" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/HTK-ltd/blog?a=kEam8pM3KGo:wpM4UtLT1y4:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/HTK-ltd/blog?i=kEam8pM3KGo:wpM4UtLT1y4:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/HTK-ltd/blog?a=kEam8pM3KGo:wpM4UtLT1y4:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/HTK-ltd/blog?i=kEam8pM3KGo:wpM4UtLT1y4:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/HTK-ltd/blog?a=kEam8pM3KGo:wpM4UtLT1y4:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/HTK-ltd/blog?d=qj6IDK7rITs" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/HTK-ltd/blog/~4/kEam8pM3KGo" height="1" width="1"/>Marlon Bowserhttp://www.blogger.com/profile/05098157607112967587noreply@blogger.com0http://htk-ltd.blogspot.com/2008/08/mixed-messages.html