Hardworking PINOY

Customer Support Executive - Data & Applications

2010-11-30T12:33:00.000-08:00

Responsibilities:

The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their Thomson Reuters’ product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry.

* Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction.
* Logging and classifying all calls and requests for assistance in the customer relationship management system (Siebel).
* Filter and escalate enquiries relating to other aspects of the Thomson Reuters business and handover to the appropriate department.
* Manage the resolution process for customers relating to data and applications for a particular product/s.
* Track enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction.
* Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur.
* Identify and escalate problems affecting a number of customers or influencing the timely resolution of one customer’s enquiry. This would include escalations to the team leader and other support, sales, engineering or resolver groups as appropriate.
* Recognise and escalate recurring problems, inferior processes or outdated procedures.
* Accept additional projects or areas of responsibility that will improve the team’s performance.

Requirements:

* Candidate must possess at least a Bachelor's/College Degree , Professional License (Passed Board/Bar/Professional License Exam), Economics, Finance/Accountancy/Banking or equivalent.
* At least 2 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Mckinley Hill,Taguig City.
* Preferably 1-4 Yrs Experienced Employees specializing in Finance - Corporate Finance/Investment/Merchant Banking or equivalent.
* Full-Time positions available.

Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work. Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.

Send your Application online

CUSTOMER SUPPORT/ACCESS CONTROL (US SHIFT)

2010-11-30T12:25:00.000-08:00

Responsibilities:
The Customer Support provides quality handling of internal and external customer requests related to access control to Omgeo services with a high degree of client satisfaction, technical expertise, and timeliness.

Requirements:
Key Competencies:

* Good attention to detail
* Customer Focus and global mindset
* Excellent communication skills * Excellent analytical and troubleshooting skills
* Professionalism
* Teamwork
* Accountability

Qualifications:

1. Bachelor’s degree required or the equivalent in work experience
2. 3+ years experience or more in a customer service or system administration environment
3. Good communication skills, request solving ability, and technical aptitude
4. Excellent English language skills (verbal and written)
5. Microsoft Office and Outlook

Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work. Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.

Send your Application online

Shell Careers-Business Support Analyst (for pooling purposes)

2010-11-30T12:14:00.000-08:00

Responsibilities:

* Responsible for the timely and accurate data management. Ensuring the integrity of the data in both Shell People and temporary billing database work with the responsible party to correct the data and resolve any residual issues in the event there are data discrepancies
* Accountable in resolving billing issues with Finance, HRIB, Central, Global and US Compensation
* Collect and analyze data, identify problems and develop recommendations
* Produce in-depth analyses, distribute information and reports to relevant stakeholders/customers
* Provide data to support the Global Process and Assurance Head in the decision making process
* Responsible for collating data and supporting global initiatives
* Support additional projects as requested Requirements:

*
Bachelor's Degree in Accountancy or related business degree
*
Minimum 2 years work experience
*
With background in administration, accounts payable and/ or services oriented position; With HR background, an advantage
*
Preferably with exposure in Quality and Workforce Management
*
Basic knowledge in Process Controls & Compliance or similar field
*
Strong IT skills (Microsoft suite of products, especially Excel and MS Access
Experience in SAP Financial system, an advantage
*
Excellent communication skills
*
Willing to work on night shift, extended office hours and to be based in Makati City

Application Deadline: Thursday 16 December 2010

Number of Vacancies: 3

Send your Application online

Compensation And Benefit Officer

2010-11-30T09:35:00.000-08:00

Responsibilities:

* Provides relevant and timely market data to be used in compensation and benefits review
* Provides compensation deliverables (CRD, SRD, Bonus) that will facilitate continued compensation review
* Process and implement salary actions/ promotions of all employees
* Provides efficient and flexible support to the business by assisting businesses in compensation issues e.g. retention cases, market alignment, etc.
* Prepares and submit compensation reports required by the region (TIR, market data collection, ad hoc reports, etc)
* Promotes understanding of compensation processes and philosophy among employees by conducting road shows to business groups, as needed
* Ensure employee salaries are compliant to minimum wage mandated by law by reviewing and submitting recommendations of salary adjustments as needed
* Review and recommends enhancement of the benefit programs of the company to ensure that they are still relevant, competitive and promote a high level of employee morale * Prepares and recommends salary structure, employee benefit programs and services, and company safety and health programs.
* Serves as advisor to the business partner on all Compensation related matters/issues that are affecting the business and its employees
* Ensures that CBPS Compensation and Benefits programs, policies and plans are aligned with the Country programs, policies and plans, where applicable

Requirements:

* Candidate must possess at least a Bachelor's/College Degree , Human Resource Management or equivalent.
* At least 1 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in Human Resources or equivalent.
* Full-Time positions available.

Interview invitations and status updates may be sent via email so please check your email regularly. CITI BUSINESS PROCESS SOLUTIONS PTE. LTD. 23rd floor, PBCom Tower Ayala Avenue corner Rufino St. Makati City National Capital Reg Telephone: 858-6029, 858-6026, 858-6122 Fax: 858-6161

Finance Manager

2010-11-30T09:33:00.000-08:00

Responsibilities:

* Monitor production efficiencies, areas of improvement or opportunities for each line of business or program
* Handles moderately complex and exceptional/unusual situations with broader departmental impact
* Shares responsibility for budget and planning
Requirements:

* Candidate must possess at least a Bachelor's/College degree in BS Accountancy (preferably CPA)
* With audit work experience
* With BPO experience as Financial Analyst or Planning Analyst
* With experience on pricing review, SLA, inter-company charges/transfer pricing
* Willing to work on shifting schedule
* Excellent knowledge in MS Excel
* Full-Time position available

Interview invitations and status updates may be sent via email so please check your email regularly. CITI BUSINESS PROCESS SOLUTIONS PTE. LTD. 23rd floor, PBCom Tower Ayala Avenue corner Rufino St. Makati City National Capital Reg Telephone: 858-6029, 858-6026, 858-6122 Fax: 858-6161

Customer Solutions Officer - US Cards Account

2010-11-30T09:27:00.000-08:00

Citigroup, the #1 Global Financial Services Company, proudly launches Citigroup Business Process Solutions Pte. Ltd. - its state-of-the-art Business Process Outsourcing firm designed to cater to Citigroup companies around the world. At present, Citigroup BPS is searching for Call Center Professionals with the following qualifications: Requirements:

* Completed at least 3rd year College level PLUS any work experience.
* Above Average to Excellent English Communication Skills.
* CSAT experience in a BPO/Call center setting is very much preferred.
* Should be amenable to the following: Graveyard shift, working on holidays or weekends, shifting schedules, or rendering overtime when needed.
* Must have good credit standings with any bank.
* Applicants must be willing to work in Makati City.
* Applicants should be Filipino citizens or hold relevant residence status.
* All candidates must be willing to start ASAP.
* INCENTIVES are being given to top performers of the account.
* We offer Above-industry Compensation package to all new hires.

Interview invitations and status updates may be sent via email so please check your email regularly.

CITIGROUP BUSINESS PROCESS SOLUTIONS PTE. LTD.
23rd floor, PBCom Tower Ayala Avenue corner Rufino St.
Makati City National Capital Reg
Telephone: 858-6000, 858-6122, 858-6029
Fax: 858-6161
Email address: goplaces.cbps@citi.com

Customer Service Representative (Directory Assistance Program)

2010-11-30T09:11:00.001-08:00

Responsibilities:

* Providing accurate business names, phone listings, and addresses to the Clients through Phone.

Requirements:

* Candidate must possess at least a Bachelor's/College Degree in any field.
* Required skill(s): Excellent English Communication Skills, Typing Skills, Computer Skills. * Required language(s): English.
* Applicants should be Filipino citizens or hold relevant residence status.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 1 Full-Time positions available.

Please apply asap from Monday - Friday, 9am - 3pm.

Interview invitations and status updates may be sent via email so please check your email regularly.

P40K Joining Bonus! (50% yours as early as 30 days) for Call Center Agents

2010-11-30T09:04:00.000-08:00

Responsibilities:

*
Customer Care Specialists deliver world-class service to our valued customers across the globe.

Requirements:

* At least six months call center experience (in any account) is highly preferred
* Experience in sales or marketing in any industry, or call center experience in a sales account are an advantage * Work experience in the banking and finance industry, and familiarity with credit card processing, are an advantage
* Willing to work on shifting schedules, including graveyard, weekends and holidays
* Will to work at UP-Ayala TechnoHub, Commonwealth, Diliman, Quezon City

IBM WELCOMES NURSING GRADUATES!

Walk-in at any of the IBM recruitment hubs:

QUEZON CITY: IBM Building F, 4th Floor UP-Ayala Technohub Commonwealth Avenue, Diliman (Philcoa) from Monday to Friday, 9am to 5pm.

MANDALUYONGCITY: EDSA Central Pavilion, 3rd floor, EDSA corner Shaw Blvd. (MRT-Shaw Station) from Monday to Friday, 9am to 5pm.

Add us: http://www.facebook.com/myIBM

Join us. Let's build a smarter planet.

Workforce Analyst (Real Time/Scheduling/Reports)

2010-11-30T08:40:00.000-08:00

Responsibilities:

* Execute workforce management functions such as forecasting, staffing and scheduling, real-time queue management, data and trend analysis
* Implement work schedules and monitoring shift changes of CCS in order to ensure that there are sufficient manpower deployed at a given shift schedule.
* Prepares reports and statistical data for internal and external clients.
Requirements:

* Candidate must possess at least a Bachelor's/College Degree preferably in Mathematics, Statistics, Computer Science/Information Technology
* At least 1 year(s) experience in the same field.
* Experience in doing staffing and scheduling, reports generation and analysis, real time monitoring for a call center.
* Knowledge in tools used for Workforce Management is an advantage
* Applicants must be willing to work in UP Ayala Technohub.
* Should be willing to work on shifting schedules and holidays (24x7 operations)
* Must be able to start ASAP
* Full-Time positions available
* Applicants should be Filipino citizens or hold relevant residence status.

We offer premium pay for previous contact center experience!

For Customer Care and Technical Specialist positions - Walk-in applicants are prioritized!

MANDALUYONG CITY - IBM Recruitment Center
3/F EDSA Central Pavilion, EDSA corner Shaw Boulevard, Mandaluyong City
Landmarks: Connected to the MRT Shaw Station, Across Shangri-la Mall

QUEZON CITY - IBM Recruitment Center
4/F IBM Building F, UP-Ayala TechnoHub Commonwealth Avenue, Diliman, Quezon City
Landmarks: Across UP Diliman Campus, Across PhilCoa Terminal

The following Pre-employment documents are necessary for you to begin your employement with us:
• SSS (Social Secutiry System) ID / Form
• TIN (Tax Identification Number) ID / Form (ex. 2316)
• NBI Clearance
• Transcript of Records