http://hawaii.bbb.org 10 Thu, 01 Mar 2012 06:00:00 GMT Consumer savvy, smart shopping and common sense all had a great year. Consumers asked BBB for help more than 103 million times in 2011, up from 87 million in 2010 and the highest rate in the organization’s 100-year history. http://hawaii.bbb.org/article/complaints-down-but-huge-jump-in-inquiries-means-shoppers-are-doing-their-homework-32899