Just the idea of it makes your stomach turn a bit. It seems dishonest and dirty. And you’ve convinced yourself that it’s pretty much unnecessary to sell. Somehow you can get more clients and customers without having to deal with all that selling stuff.

But how? How do you encourage more clients and customers to buy your products and services without selling to them? How can you grow your practice, increase your revenue and grow your small business and be apprehensive to selling what you produce and offer in your small business?

Perhaps you don’t have to be apprehensive to selling. After all, you’re selling all the time.

That’s right. You’re selling all the time. As a matter of fact selling is second nature to you. How do I know this? Because you’re a person. You’re a person with ideas, thoughts and opinions. And this is what you sell all the time without even realizing it.

Think about it. Why do you share your knowledge? Why do you offer your opinions? Isn’t it because you have something to share or add to a situation or conversation? And when you do so you’re selling. You’re selling your ideas, your opinions, your perspectives. And you’re doing it all the time. I’m doing it right now.

So if that’s the case, why do you think it’s so easy to sell your ideas in a conversation while it’s difficult to sell your offerings to your prospects?

I think it has to do with money. Often, when you’re engaged in a conversation and you’re sharing your perspective on a topic there’s no money involved. Now there may be other currencies such as what people think of you, but something changes when money is involved. Why do you think that is?

So do you think selling would be easier if money wasn’t a part of it?

If so, I say, then, don’t make it a part of how you engage with your prospects. Make the conversations about them - their problems and how you can help them solve them. Make money the just part of the agreement if they’re a good fit for you.

In other words, take the pressure off to feel as though you need to justify what you charge for your offer. The price only really matters if you’ve illustrated to them that your products and services can help them. Otherwise, price is moot.

Don’t you think?

How do you feel about selling in your business? What have you done to overcome it?

And what else do you think stops the natural flow of selling other than money?

I’d love to hear about it.

(note: image from Lorna87 on Flickr,  some rights reserved)

If Mr. Shaw is correct (and I think he is) then all progress - hence all success - happens when you adapt your surrounding conditions to meet your specific situation.

Think about what that means in your business.

So often, small business professionals get caught up in playing follow the leader. They find some system or program - some marketing philosophy or method for copy writing - and they follow blindly. They think that because this method has worked for others, that it’ll be great for them.

What they don’t see is that when we’re always a follower we’re always at the whims of the what’s around us. And when the marketing plan doesn’t work for them they either figure they’ve not learned enough or that they can’t learn it at all. So they either spend more time as a follower or they quit.

But successful business - whether you’re a coach, consultant, therapist, widget maker, etc - isn’t found in following the leader or conforming to the masses. Successful businesses are built out of stepping out of line and finding your own path.

I liken building a successful small business to hiking, which I’ve done plenty of in my short life. Sure, you can follow the trail that’s been cut and see some great scenery. It’s easy, just walk and let the trail be your guide. Or you can decide to bushwhack; getting off trail and taking a risk. It’s when I’ve gone off trail that I’ve discovered the most serene mountain lakes, amazing meadows full of blooming flowers, glaciers hanging off unimaginable cliffs and easy access to ridge lines that lead to breathless views - none of which I would have seen if I’d remained on the trail.

The same is true with your business. Be willing to cut your own path. At the very least, explore off trail. Don’t just be a follower who adapts his or her self to the conditions that already exist. Rather find your independence, become your own leader and make the conditions that surround you work for you and your business.

How can this be pragmatic? Don’t just settle for following someone else’s marketing plan. Learn it, adapt it to your business - rather than your business to it - and leverage what you learn to generate more business. If you’re learning copy writing, don’t just learn the formula. Instead, learn the formula and then figure out how you can adapt it to your specific way of communicating and to your specific business model.

In other words, own it. Own what you learn by making it part of you and adapting it to how you work best. Learn it, adapt it, own it! And be as unreasonable as your business success allows.

So what can  you do today to be a little unreasonable; to go off trail or to adapt your surroundings to your business?

And if you’re unsure, consider how you’re allowing your surroundings to dictate how you do your business - and share it in the comment box.

Let’s talk about it.

(note: image from mutbka on Flickr,  some rights reserved)

Think about it. If you run a small business, where do you usually put the majority of your focus? Marketing? generating revenue? Your work with you clients? Things like this?

So often the question you have about your small business deal with how or what, right? You know - how do I generate more revenue or what do I need to do to get more from my marketing? Aren’t these the questions you most often find yourself asking?

The answers to these questions are often lengthy, require learning or have many steps required to see results. So much so that we then find ourselves lost in the jungle of what to do next. So we can learn about what and understand how, but one question - the most important business question - remains unanswered. And without answering that question, it’s difficult to truly succeed.

The question…why?

In your small business, you need to know ‘why.’ And you need to know ‘why’ about everything. And I do mean everything.

Of course, perhaps the first most important part of asking why is asking why you’re in business in the first place. While this may seem elementary, it’s of vital importance. It’s difficult to evaluate where your business is heading if you’re not clear why you’re in business in the first place. Find that out why you’re in business will help you align all the parts of your business behind a united goal. Not knowing why, in turn, often means a splintered business model where not all your business processes point in the same direction.

One note, there’s no wrong or right answer to why you’re in business. It’s only important to know why you’ve started and continue to run your small business. The goal isn’t right or wrong, it’s clarity of purpose and understanding.

This is why asking ‘why’ should  penetrate every single aspect of your small business. In other words, you should be asking it about everything. “Why did I choose to sell this product?” “Why do I answer the phone that way?” “Why am I not closing more deals?” “Why are people hiring me?” And on, and on…

Ultimately why is the foundational question about your business. No other question really matters too much until you understand why. And if you look at most small businesses that are failing most often you’ll find that they’re not clear about why they’re in business in the first place. And if, by some chance, they do know why they’re in business, their lack of success provide a window into what they’re not asking why about in their business.

Take it out of the context of running a small business for a moment and think about being a parent. If you’ve had three year-old kids, you know that the only word that ever comes out from their little lips is, “WHY!?!?” Why, why, why, why, why? There’s no end to their questions. The reason for this is that developmentally they’ve reach a place where they being to see that the world has structure and order and they want to understand it. So they ask why about everything so that they can - no, not annoy their parents and other adults. They ask why about everything so they can - LEARN! And that’s why you want to ask why about every part of your small business - to learn.

So use ‘why’ as a chance to awaken your understandings of your business. Ask yourself ‘why’ you do what you do the way you do it. Ask yourself why your customers buy from you. Ask yourself why you’ve generated less revenue this month than last. Ask yourself why - incessantly. Doing so will help understand the motivation and goals behind how you run your business. And when you understand what lies beneath, you can make better decision about marketing, positioning, pricing, etc.

Do you ask ‘why’ in your business? If not, why not?

And if you do ask ‘why’ about your business what new understandings has it led you too? What insights have you gained? And how has understanding why you do what you do changed your business?

Let’s talk about it.

(note: image from Amish Shah on Flickr,  some rights reserved)

Well my friend and fellow blogger, Joanna Young, is back! Where’d she go? Well, first she moved her blog from TypePad to WordPress - a move that I fully support and applaud her for. Then, she took a week off from writing to move into her new home. Can you imagine….not blogging for a whole week? I recently did it a couple of times and it wasn’t that bad - though I did miss writing.

I had the pleasure of meeting Joanna at SOBCon08 in Chicago last May and she’s even more lovely in person than she is on her blog. And what makes meeting her special is that she, and Chris Garrett, hopped a plane across the pond to be with us at SOBCon. And I only had to drive 3 hours from my home outside Ann Arbor.

Anyhow, I just wanted to welcome my friend back and thank her for some of my favorite blog posts. Here’s a few to check out:

• Kiss Excessive Words Goodbye
• 10 Outstanding Definitions Of Powerful Writing
• 7 Questions to Ask Yourself Before You Ask Your Readers Questions: Part V Of Purposeful Questions
  • The entire Purposeful Questions series I loved. Here’s the rest:
  • Part I: How To Ask Purposeful Questions
  • Part II: Creating The Space To Ask Questions
  • Part III: The Purpose That’s Driving Your Question
  • Part IV: Asking Questions For A Change
• Do You Think You Can Tell? Powerful Questions That Wake Us Up
• 27 Secrets To Writing Like Hemingway

When you have a moment, take a stop by. Read some of her latest writings. And drop her a line to say hi and welcome back.

And, oh yeah, remember to grab her feed.

(note: image from Kiwi Mikex on Flickr,  some rights reserved)

Certainly you can approach your business as though it’s a set of skills you learn and then implement. Yet I’ve found, for myself at least, that running my business like this has no life. You can create success and make tons of money, but what’s the end game?

For me, having my own business is about living life. I utilize my business to aid me in creating the lifestyle I want. My life is not, however, my business just as my business is not my life. What my business gets me is an opportunity to live the life that I - and my family - want. And for us, that’s the end game.

So I tend to approach business as being from part of my lifestyle. Which means I bring everything I know into my business. Certainly that includes marketing strategy, business development, and sales. Yet it also means I look at business with an eye toward spirituality, life purpose and philosophy.

Now I don’t see spirituality and philosophy as being something to push through business - as many are doing today. Their approach is to create spirituality in business - and that’s fine for them. It’s simply not how I approach my own business.

My approach is take the teachings, the lessons and the knowledge I’ve gained studying philosophy or practicing spirituality and live them inside my business. So words such as integrity or honesty have meaning to me in my business not because they seem like ways to gain an advantage over the competition or generate more sales. Rather, applying these concepts in my own inner life is the foundation in which my business is built. For me, it can be no other way.

So often, when I look to solve a business problem for myself or a client or I want to make some part of my business model better, I turn to philosophy and spiritual teachings. And just this past weekend I opened again, for the first time in years, Sun-Tzu’s The Art of War. And the first passage I read included:

Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat.

Now, of course, Sun-Tzu’s writing about military strategy in The Art of War. But the book really presents a complete philosophy for managing conflicts and winning clear victories. For instance, Sun-Tzu writes, “Supreme excellence consists in breaking the enemy’s resistance without fighting.“

So consider the gem I rediscovered in considering strategy and tactics. What Sun-Tzu offers is so fundamental that there is no debate that can deem his words untrue.

If we go off and just implement our ideas without forethought or planning, we end up failing. Sure, we may gain some success in the short term, but in the long run we’ll either find out selves in a cul-de-sac or out of steam.

And if we spend so much time on planning and trying to forsee all the pitfalls and possible road bumps along the way, we may move forward, but the pace will be painfully slow. So slow that we could find ourselves questioning whether we belong doing our business or not.

There is a fine balance between planning and implementation. The two dance together in a healthy, sustainable business model. You want to be planning and visioning for the future, and at the same time you want to be implementing your plan so that your business can build some momentum and so you can learn what in your strategy works or not. Then, you will grow at a pace that’s sustainable.

How are you managing and balancing your strategies with your tactics? And what have you learned from it?

And perhaps as interesting…do you use the wisdom of those who came before us to help you gain perspectives in  your business? If so, how?

Let’s talk about it.

(note: image from jocuristrategice.ro/)

I’ve always been a do-it-yourselfer. I’ve taught myself a great many things by taking this attitude.

When I bought my first house, I completely gutted it - down to the timbers in most rooms. In other places, we removed and moved walls. For instance, I created a large, walk-in closet in our huge bedroom where there was once a little coat room.

When it came to moving plumbing, rerouting and adding electrical, drywall, replacing subfloor, moving my toilets and bathtub drains - I basically did it all. And in most cases, I took to each project never having done it before.

But at some point, you have to live in  your house. And that means it has to get done - as my wife might say, “be livable.”

For us that time came as we neared the birth of our first child. As the first trimester of my wife’s pregnancy led to the second, we had to make some choices. We’d remodel the kitchen later, for instance.

Well, two kids and four years later, the kitchen hadn’t been finished. Yet we wanted to redo the kitchen. It had been one of the main reasons we moved in the house - a huge dinning room adjacent to a tiny kitchen. The remodel was a no-brainer. So, as my wife was pregnant with our third, we made a strict timeline and went ahead with the remodel.

This time, the do-it-yourself Dawud gave way to the asking for help. I called in favors when it came to moving the plumbing and installing the cabinets and countertops. And I hired a contractor to do the electrical and new lighting. The demo (remove a wall, tear out old kitchen), drywall, flooring and painting I’d do myself. And in less than 8 weeks, we completed our kitchen - for the most part (there’s some odds and ends left to do).

What I learned in the process was something that I’ve seen many small business owners struggle with in their business - they don’t ask for help. They don’t seek people to help them with tasks in their business. Rather, they try to do everything themselves. This usually means one of a number of things happens: They either don’t grow very fast because they can only do so much work or their business goes backward because - well - they can’t do so much work.

But when you outsource tasks in your business, it supports your business in a number of ways. One, it frees up some of your time so that you can focus on the tasks in your business that need your specific attention - such as referral marketing or creating new products and services to sell. Two, it creates space for you to take on new projects because you have more time on your hands. Three, it allows you time to clean up the things that have gotten neglected in your business. Four, it starts the process of handing off even more tasks because once you can trust one person with managing a part of your business, you can trust others. And five, outsourcing lets you share your success with another person - helping them become more successful.

If you’re stuggling with the idea, or if it seems that it’ll cost too much, don’t let that stop you. You can manage how someone else completes tasks in your business. And managing takes far less time than doing. And consider the costs not on what you’re paying out versus your revenues. Rather, consider the costs in relation to how much more productive you can be in creating more revenues streams in your business. Paying someone $20 an hour to manage your email, for instance, is nothing when you can generate $50 or $80, $350 or more with that same hour.

Outsourcing is one of the keys to growing your business. So allow yourself a chance to ask for help. There are plenty of virtual assistants out there, for instance, that do all sorts of things - from general office work to executive resources to web and graphic design to marketing. Just find the one that best fits your needs.

And be sure you know when to ask for help.

As a small business owner, are you outsourcing in your business? If so, how’s it working out. And if not, why not…what stops you from asking for help?

Let’s talk about it.

(note: image from jen_maiser on Flickr,  some rights reserved)

Sure, it’s possible to create a viral marketing strategy. And it’s certainly possible to know what viral marketing is and, theoretically, how to use it.

But can you just simply create a viral response in some formulated or calculated way? Or is viral marketing something that happens as a result of a little solid word-of-mouth marketing and a little luck?

Well, according to Ze Frank, we don’t just go get ourselves a viral marketing experience. Rather it’s something that sort of organically happens based on, first, word-of-mouth marketing and then, second, by way of having chosen the right thing at the right time with the right audience. In other words, viral is not something we can just go get.

And if anyone would know, it would be Ze Frank. He distributed video that went massively viral - making him an overnight star on the web. Subsequently, he went on to create ‘The Show‘ where he used video to experiment with all types of ways to get a message out over the web.

Here, my friend and word-of-mouth marketing guru Andy Sernovitz interviews Ze Frank at a conference a couple of years ago. In this short, 3 minute video, you can get a glimpse into the ideas of someone who has been fortunate enough to have had a true viral marketing effect - over and over again. And if you want more, Ze Frank’s talk at TED, What’s so funny about the web, a few years ago is almost legendary.

from the video: Ze Frank: “…I would say viral is not (even) a tool. Viral just defines a particular way that traffic builds. And I think that if you do have something that goes viral it’s really great to understand that that’s happening and respond to it in a very, very particular way. But I really think looking at the growth as it happens is an important thing. “

Andy: “…so viral’s an adjective that describes what happens. It’s not a noun that you want to get you some of.”

Ze Frank: “Yeah, I want me a viral.”

I keep wondering if viral isn’t something that we see and measure while it’s happening and then evaluate and learn from when it’s passed rather than planning for and making happen. If so, would that make it more a result and less a strategy?

from the caption in the photo above:

24% of marketers have run a viral marketing campaign, but many struggle to get the expected buzz.

So what do you think? Is it possible to set out specifically to create a viral marketing effect or is it something that happens from luck?

And if you’ve ever had a viral push, how did it begin, how did it build and what was the result. More importantly, did it go the way you planned it?

Let’s talk about it.

(note: image from Will Lion on Flickr,  some rights reserved)

Yet what we seldom hear about are the business lessons that led to that success. Lessons that weren’t born from knowing exactly what to do and succeeding. But business lessons that were forged out of trying something and having it not go the way you want. Business lessons that come out of failure.

Failure provides an immense opportunity. Sure, success provides opportunity as well. But I’ll venture to guess that if you consider the most valuable lessons you’ve learned in your business, they come from things that didn’t work. Or at least didn’t work the way you expected.

The opportunities failure provides are much different than the opportunities found in success.

First off, when you’re successful it’s easy to get complacent. It’s easy to stop learning, to rest on your laurels, or to just try to repeat what made you successful over and over again. But when you fail, you’re forced to changed. You’re forced to evaluate and reevaluate why what you tried didn’t work. The lessons you take away from trying something and having it not work can be invaluable to your business.

Secondly, success provides stability - which can be great - while failure provides uncertainty, unease and hunger. Have your first major setback in your business and you’ll find out how much you really want to be in business. And that’s a good thing to know. 

Lastly, failure is what leads to success. Before you can succeed, you have to try. And in the trying comes a likelihood of failing. But failure simply means you tried. Everyone’s heard the famous quote by Thomas Edison when he talked about all the failure that led up to inventing the incandescent lightbulb:

“I didn’t fail ten thousand times. I successfully eliminated, ten thousand times, materials and combinations which wouldn’t work.”

I don’t his outlook as some trite sound bite about how sexy failure is. Rather, I see the brilliance in setting a goal and working toward that goal, regardless of the odds. I see the perseverance it takes to be successful - as a parent or spouse, in life and in business. I see the hope that Thoreau expressed so well when he said:

“If one advances confidently in the direction of his dreams, and endeavors to live the life which he has imagined, he will meet with a success unexpected in common hours.”

The key here is ‘advances confidently in the direction of.’ That’s how to approach your business. That’s how to fail well. And that’s how to meet with ’success unexpected in common hours.’

What are your thoughts?

(note: image from eyesplash Mikul on Flickr,  some rights reserved)

Is your business feeling the crunch of a slow economy?

Last week a client of mine, Kim (name changed to protect the innocent) told me that her business had slowed almost 40% over the past 18 months. As we talked, she explained that she’s doing nothing different with her advertising and marketing - “what worked 18 months ago just isn’t working as well now,” she said.

The reason, Kim felt, is that people have less money to spend.

That certainly makes sense. All our living expenses are on the rise. Groceries cost more, utility bills have increased - in some places dramatically - and the price of a gallon of gas is through the roof. So it only makes sense that consumers have less to spend on what they may perceive as ‘non-essential’ services.

When I asked Kim what she was going to do about it she said, “Well, I’m going to have to cut back on my business expenses.”

“What’s the first place you’re considering cutting back,” I asked?

“My advertising and marketing is my biggest expense. I just don’t think I can continue to pay for print ads in local magazines. And I should probably look at how much I’m spending on Google Adwords. And maybe I need to look at sharing my office space with someone else.”

Interesting strategy I thought. Kim’s ideas were to cut the things that were costing her business the most money. Yet cutting her marketing budget would also affect her ability to reach new clients. She seemed stuck.

Trimming fat from your business is smart in lean times. But it can also send your business into a downward spiral which leads to going out of business. When revenues are low, you cut back on marketing - which brings less clients, which, in turn decreases revenue further leading to more cutbacks. You can see, a few cycles of this and you’ll be out of business.

What small business owners seldom think of in lean times is growth. But look at the example of big business and wealthy people. They’re often the most active when the economy is slow. Investors often buy in when times are lean. And they all make a killing in the long run.

The small business owner, if they want to stay in business, needs to take a similar approach. In lean times, sure, cut back on unnecessary expenses. Readjust your books so you can loosen up some cash. But even more importantly, get active. In other words - sell.

Seems like a simple solution, right? Times are tough…sell more. But seldom do small businesses in slight downturns think of this. Or if they think about it, they don’t actually follow through on it.

Yet the key to coming out of a difficult financial period -  be it your own business cycle or that of a slow economy - is to focus on growing your business. Utilize all the selling techniques you know about to stir your way out of stagnation.

Remember that marketing is most effective when you’re solving problems for your clients and customers. Refine your marketing to meet potential customers where they’re facing problems. It might be that you have a perfect solution for their needs.

So how is your business in this economy? Do you have a growth strategy for slow times - whether you face them now or not? What would it be?

Let’s talk about it.

(note: image from Pulpolux !!! on Flickr, some rights reserved)

You know how it works, you find some amazing product or use some stupendous service and you can’t help but tell people about it. It’s as though you’ve found something unique that you have to share with others.

As a small business owner, word-of-mouth marketing can be your best friend. The cost is low and the affect can be huge.

But on thing that always gets in the way more effectively using word-of-mouth marketing is the idea that you have to create the greatest product or service in the world. If it’s even possible, it’s not necessary.

What is necessary is that you give people a compelling reason to talk about your offer. This is exactly what word-of-mouth marketing guru Andy Sernovitz shared at OSI Rock Stars and eBay Live:

The best thing you can do is make sure people have a reason to talk about you. When they look at your listing, they see what you wrote, there should be some obvious thing where they say, “I’ve gotta tell a friend about this.” If your listing isn’t making people say, “I’ve gotta tell a friend,” add something, change it, spice it up, do something cool so that they absolutely have to forward it.

Here’s the clip:

Compelling can come in many forms. If you have a great product, do something in the copy or on your website to give people a reason to forward it. As Andy suggests, do something obvious, a little odd or cool just so people want to share it.

People love to share things that are interesting. They love to pass on things that will add value to people’s lives. And they love to share things that are funny, witty, or helpful. Think of all the times you’ve share something with others. Why have you done it? Why have you taken a few minutes to tell someone about the thing you saw, the product you bought or the person you worked with?

What motivates you to share is the same thing that motivates others. We all have different triggers, but we are motivated by the same foundational desire to share interesting and helpful things with people we know.

So what motivates you to share? And, perhaps, more importantly what can you do with your marketing materials, website or blog that would create a compelling reason for people to share you with others?

Let’s talk about it.

(note: image from Paul Mayne on Flickr, some rights reserved)

Unless…they need what you do. It’s inside their need that your audience may, possibly, perhaps, give some of their valuable time learning about what you do.

As a business owner and marketer, you’ve probably heard the adage that the customer is always asking, “What’s in it for me?” Many people focus on trying to understand how the customer will see this question in your products and services. And they’re right, of course.

Yet before you customer ever gets to that question, you first need to capture their attention. And there’s lots of ways, of course, to capture people’s attention. You can use glitz or shock or humor or any number of other techniques. And often you can get attention on what’s shocking, but you don’t get attention on what you’re selling.

To get attention on what you’re selling you have to solve a problem for your audience. You have to display, quickly, that you understand where your potential customer is at, what they’re facing and how their problem is affecting their life or their business. If they’re really ready to solve the problem - and if you’re communicating your understanding of their problem in way they can identify with - you can get them to look further in your message for the solution. And it’s the solution that they’re buying.

Yet most businesses don’t approach it this way. Google just about any search phrase you like. In the results click through to the businesses that come up.. Read their home page or sales page and see who they’re talking too. Are they reporting what they do or are they engaging their audience in their problem?

For those getting front page results in Google, it matters less. They’re going to get the traffic and convert sales anyhow just because they’re found. But for the rest of us who don’t have first page Google results, we need to compete by first showing our audience that we understand their problems. Only then will they ask - ‘what’s in it for me?’ and spend their time learning about our business.

Are you positioning your business as solving problems for your audience? Or do you try to sell to them by teaching them how well you can help them? Which ever you use, why have you chosen that approach?

And more importantly, what sort of response are you getting from your approach?

Let’s talk about it.

(note: image from Sunspring on Flickr, some rights reserved)

Larry’s work was extraordinary. But while he managed a few customers in those first couple of years, he was barely making a living. It was just too hard to find people who really wanted a custom table.

Yet, for Larry, his heart wasn’t in it. He enjoyed the design and the crafting of these pieces of art, but he wasn’t sure this was his calling.

So he moved back to Ann Arbor from Seattle and began a home renovation company with a long-time friend. They niched themselves doing upscale remodels and additions and made their focus about quality and customized solutions. Larry did the design and custom woodwork - banisters, closets, trim work, etc. Yet he excelled in designing and remodeling kitchens and bathrooms.

I went with Larry once to a job site. It was amazing to watch him walk around a kitchen and develop a layout. In minutes he could come up some incredible ideas. I once asked him what he saw when he walked into a space. He told me that he completely ignores what’s there. He pictures the room completely empty - no cabinets, no appliances, no sink, etc. Then he considers where the doors and windows are and how the family will use their kitchen. He also takes into account unique features and shape of the space he’s in. Then he just imagines where things should go. The sink needs to go here, the stove there, etc. It’s remarkable. The day I went with Larry he had the outline for a design mapped out in about 15 minutes.

Now he’s working with $150,000 and more kitchen remodels, so people are spending good money. So he takes measurements, talks to his clients, and then enters all the room information into a computer program that generates a three-dimensional representation of the room. Then he begins placing the cabinets and appliances as he imagines them. This way he can show his design to his clients. It’s pretty neat.

Anyhow, Larry has designed some absolutely beautiful kitchen out of what was once ugly, unusable space. The project I went with him on, he opened a wall and found a chimney made of old brick. His team cleaned the brick, glazed it and made it the centerpiece of the design. When finished, it was stunning.

What’s happened for Larry is he found what he loves doing. He loves taking spaces in people’s homes and redesigning and then building them so they become the most loved rooms in the house. We had lunch after I visited the job site with him. We spent an hour talking about design. As he paid the check, I told him, “you’re not a woodworker, you’re a designer. It’s just you have the skills to create your designs.”

He’s never thought about it that way before. He’d always thought of himself as a woodworker. So he stopped and thought about it…”you’re right,” he said, “Boy that changes things a bit, doesn’t it?”

And it did. He began marketing himself, and hence his remodeling business with is partner as a design firm who could also build. Pretty rare combination. Yet it’s making them more successful every year.

Plato once said, “All things will be produced in superior quantity and quality, and with greater ease, when each man works at a single occupation, in accordance with his natural gifts, and at the right moment, without meddling with anything else.”

Larry has definitely found how he can make a living, a pretty good living, from his natural gifts. How are you using your natural gifts in your business? How do your gifts give you an advantage in the marketplace?

And if you’re not fully using your natural gifts, or if your not doing what you’re naturally great at, why?

Let’s talk about it.

photo courtesy of Meadowlark Builders.

Think about it for a second: you find something you do well and offer it to people who you believe need it. That’s it. That’s all you have to do to have a semi-successful business. Doesn’t matter whether you’re selling toothbrush holders or marketing advise. It basically comes down to what you do well and who needs it.

Most small businesses get this - at least partly. They almost always understand the ‘what’ part of the equation They know what they do. And they can go into great detail explaining it to you. But most forget the second part of the equation - the ‘who’ part.

Who is so important that I’ll go out on a limb and say that if you’re not focused, highly focused on who - that is who needs what you have - then you’re likely not very successful. Moreover, if you have been successful without focusing on who, then you’re lucky. And luck means one of two things - either your business will dry up or you’re only getting a tiny portion of what could be an enormous business. Either way, the solution is to focus on who - who does your business serve?

So let’s look at a couple of different approaches to how we might go about finding who:

1. You can ask a question like, “who is it that needs what you have to offer?” Ligitimate question, right? You sit down and consider where the people are who need what you have. You might ask friends or colleagues. You might even hire a marketing expert to help you ‘find them.’ You can take this approach and you can be fairly successful. Though I have to say there are more obstacles to finding out what your audience really needs. Not to mention the time you spend trying to find the people who need what you got, can be daunting.
2. Another option is you can ask people what they need. If you’re clear on what you can offer, then find out what people need. You do this by asking them directly. Find people who might be among your target audience and ask them a few questions about what they believe they need. On the web you can do this easily with a short survey. Drive people to the survey and capture the results. People will almost always tell you what they need. Then, adjust your offer so that you’re meeting them where their need is.

The second option is the one that saves time, effort and resources. It helps you position your business to create more sales faster and for a more sustainable time. Knowing what your audience actually wants creates a familiarity between you and your prospective customer by them feeling as though they’re needs are understood a bit by your business.

Marketing has always been about placing what you do in front of the person that needs it when they’re in a position to buy. You can give yourself a leg up on the process by finding out what people need - from their own mouths. Doing so, you remove a large portion of the guess work. And then, you can truly deliver the product or service that they know they need.

How have you learned what your audience wants? Have you asked them directly? If so, how has this changed your development process?

And if you’re not asking your audience directly for what they need, what’s one thing  you can do today to begin?

Let’s talk about it.

(note: image from anyjazz65 on Flickr, some rights reserved)

I’ve heard so many web-based small business owners do their best to avoid using the word advertise that I’ve begun to wonder why. I’ve worked with enough clients offline to know that it’s not small business owners in general. Offline businesses use advertising constantly to get the word out about their business.

But it seems different for online small businesses. Somehow it seems that the word advertise is unclean or dishonest or something. While I haven’t quite put my finger on it, it is obvious that online small business tend to look at advertising differently. They often don’t consider placing ads - even Google Adwords.

This strikes me as odd because a few, well-placed advertisements can often drive far more than business than their cost.

But the more interesting thing is watching how web-based small business owners avoid using the term altogether. Sure, they talk about marketing, but rarely about advertising. Why do you think that is?

Yet advertising is simply a part of marketing. The best, simple, explanation of the difference between marketing and advertising was written by Rick Cockrum some time back.

“Marketing is the sum of the activities you perform to get the word out about your business and attract the customers you want. Advertising is one marketing activity. It usually entails publishing paid announcements about your business. At our theatre we advertise in the local paper weekly. Our marketing consists of a website, word of mouth from our customers (our best marketing), involvement in local activities, public service functions, involvement with local business groups, (etc)… . You can see that advertising, while important, is only a small part of marketing.”

Rick goes on to suggest that you should “use both.”

I fully agree. I’m a huge - I mean huge - proponent of word-of-mouth marketing and client referrals. Yet it can be difficult to grow a successful business just by word-of-mouth. I’m not saying it can’t be done. Heck, I did it myself. But I know that the right ads in the right places can speed up the growth process immensely.

And advertisements work. No doubt about it. Otherwise Pepsi, McDonalds, Ford and every other company in the world wouldn’t spend the money on it. Even spam email works. And that’s basically what spam is - a paid advertisement sent to your inbox. What makes it spam is that you’ve not given the sender permission to email you about their product. Yet spam must work otherwise no one would be paying spammers to send their messages.

Advertising, for good or bad, simply works. That’s not the question.

The question? Is adverstising working for your business? If so, how; what sort of results have you gotten? If not, why not; what have you tried and how did it turn out?

And if you’ve not tried paid advertising on the web, why not? What keeps you from jumping in?

Let’s talk about it.

(note: image from Pink Ponk on Flickr, some rights reserved)

Among the mass of things that you need to consider in running a small business on the web, this question is seldom asked. We spend our time with target audience, branding and marketing strategies. We focus on the design of our website and spend hours editing the copy we put on it. Yet how often do we consider the whether our product or service is something that people really want?

Yet in today’s online marketplace, what is it the people want?

Sure, they want great products that meet their specific needs or solve their specific problems. Yet many are also looking for a community. Doesn’t matter whether we’re talking about large companies like Apple, BMW or Harley-Davidson or smaller ones such as 5000BC or Teaching Sells, people want to feel part of a tribe. They then resonate with other like-minded consumers to form a community.

This is one of the reasons, I believe, that social media has exploded the way it has. People are simply looking to connect with other people of similar interests. With the web and social media, they’re now not just limited to local groups. Now, they can find their tribe with other people from all over the world.

In the pre-social web, you would market your products and services to where you audience existed. Hopefully they’d buy, use your product and come back for more.

Now, with the social web, you can offer them so much more then just your product or service. Now you can offer them a place to hang out. You can use social tools to create a community space in your business. This allows people to come, hang out, interact and engage in your business and buy when they’re ready. It gives much higher value than just selling. And the added value creates a much more compelling reason for your ‘community members’ to share you community with people they know - increasing your reach and potentially your business.

As Larry Kramer, founder of MarketWatch, in this short interview (video 3:17):

“Social media is what I call the new ‘local.’ Where in the old days you’d try to reach people where they are with their town, their workplace, (etc)… . This (social media) is trying to reach people where they spend their time.

People interact…their communities aren’t geographically based any more. They’re built around communities of interest. And more often than not, you join that community on a digital platform.”

This begs the question…are you using social media to create a community around your business? If so, how well is it working? Even more interesting to me and possibly others is what have you learned about your target audience using social media?

And if you’re not using social media to create community…what’s stopping you?

(note: image from whizchickenonabun on Flickr, some rights reserved)

Walk through any supermarket here in the U.S and you’ll find tons of choices. Want a simple can of soup, you have to wade through 15 different brands of chicken noodle. Or toothpaste, or cereal, or ice cream. Heck, we even have to make a choice between ketchup brands.

Now choice may be good. I know I appreciate having a choice of certain things I need, use or enjoy. And I know I’d be upset if someone took away Breyer’s ice cream and made me buy from only one brand.

Yet, according to Barry Schwartz, choice is a paradox. While it’s great to have options, he’s observed that options often lead to bad decisions, dissatisfaction in what’s been chosen or a paralysis to taking action. As Barry observes:

“…maximizers want the best. The problem that needs to be solved is what’s the best jeans, the best restaurant, the best place to go on vacation, the best marital partner - everything. Yet that requires a search of all possibilities which is…impossible.”

“satisficers aren’t looking for the best, they’re looking for good enough and good enough can be very good, it doesn’t mean people have no standards. But it means they don’t feel the need to do an exhaustive search. They just keep looking until they find one thing that meets their criteria and then they choose it.”

Consider that’s been said here: that while choice may be a good thing, it’s not always the best thing. It’s being suggested that people are tired of so many choices and that it can even paralyze them from making decisions.

So think about it from the point of marketing your specific products and services to your specific target audience. When they visit your website, what do they see? What choices do they have to make? Are there too many? Could it be that in an effort to show people everything we do that we paralyze them from taking action on something they need?

Further, how could you offer your prospects fewer choices and still grow your business?

What are you thoughts? Let’s talk about it.

And if you have a story about being overwhelmed by choice, please toss it in the coversation.

(note: image from ::: Billie / PartsnPieces ::: on Flickr, some rights reserved)

They want your stories, your perspectives, your perceptions and your ideas. And in some cases they want your help or they want to learn how to do what you know. Either way, they appreciate the value your blog adds to their life or their business. The value, after all, is why they’re spending their valuable time reading you in the first place.

I was ruminating on this while reading Liz Strauss’ new informational product - an ebook, The Secret to Writing a Successful and Outstanding Blog. In her book, Liz walks you through how to use your blog to create conversation and grow a community. You get insights and suggestions from someone who has close to 70,000 comments on her own blog. I absolutely highly recommend it. And just to be transparent, I did help her a bit on the development and distribution, though I do not receive any royalties from it.

One interesting thing about Liz’s book is that it was created from content she had published on her blog over the past two years. When she came up with the idea to create her informational product, she went back through old posts to use the ones that would fit as content. In all, the core of her ebook is the content from her blog.

Now Liz took the content for her informational product from posts she’d previously written. It worked great for her and if you’ve been writing a while, I’d highly recommend considering developing your own informational products from previously written posts.

Yet, there’s another way to approach using your blog to develop informational products - one that serves product creation and post content at the same time. You can develop and write your info product from new content you post to your blog. With a little planning, it can be simple:

1. First thing is to consider what informational products your audience would be interested in buying. Look at what posts were the most read and most commented on. Also, ask them through polls and short surveys.
2. Outline the major content themes for your informational product. Whether you mindmap or outline, doesn’t matter. Just get down a basic structure for what’s going to be included in your info product. This will help you focus on your info product’s content as well as blog content.
3. Further define your informational product outline. You have the major points, now get specific. What are the individual talking points that your info product will cover? Get as specific and detailed as you can. Layout the entire product so that you can see exactly what needs to be written in order to publish your info product.
4. Create a list of blog post topics. A checklist works fine or just an outline. Either way, translate all the talking points into a list of blog posts you can write. That way, you’ll know exactly what you’ll be writing about in creating your informational product.
5. Create a special category on your blog. Ideally, this category would be invisible, but it doesn’t have to be. Be sure to put all blog posts that you’ll use for your information product in this category. When you’re ready to compile and edit your posts into your info product, it’ll be much easier to find them all.
6. Write. Now that you have your plan, your outline and your post topics, now it’s time to write. In this case, write quality posts. As you write, make sure you’re thinking about how each post will fit into your informational product. Also, don’t feel pressured to make every single one of your next posts for your info product. Write about other things when you’re inspired too. Just remember to return to your info product content.
7. Get feedback. Watch the comment box closely whenever you write content for your informational product. Your readers will give you great insight both into what they’re interested in and how they think about the topic. Utilize this to create a better info product. And don’t be afraid to change your info product based on what you learn from your readers.
8. Compile your content. Once you’ve written all the pieces of content for your informational product on your blog, compile it. Get it from your blog into your favorite word processing or desktop publishing software. Try to put it together in sections as you’ve laid out in your outline.
9. Edit and layout. Now, with your informational product content all compiled, begin editing. Read for content and for flow. And remember to edit for voice. It’s likely you wrote differently on different posts so be sure your voice is consistent. Also, begin laying out how you’re info product will look in structure when finished. You can do this with editing or after - it’s up to you.
10. Proof and correct. Once you’ve finished your edits and your layout, get a few trusted friends and colleagues to read your information product. Get their feedback on flow, content, clarity and value. If there are exercises or to-do lists, ask them if they are easy to understand and clear to follow. Highly consider any corrections that your proofreaders suggest.
11. Decide on your format. Once you have a completed version of your informational product, you need to decide on the format to publish it too. When deciding on format, consider whether your info product will be delivered electronically or by post. If you’ve created a book, PDF works great electronically and bound publishing for sending by post. Audio can be distributed electronically as mp3 or by post on CD. For video, DVDs work great by post while Flash video, MPEG4 or QuickTime work great for electronic delivery.
12. Price and payment. While you can certain go through this process to create free products - which I do recommend, you should also consider creating informational products for sale. That means you have to decide on how much to charge and how you’ll receive payment. There are many ways to decide cost, including comparing to what others are doing. Maybe start with a lower introductory price to get some initial interest and raise the price later. As for payment, PayPal works fine in most cases. They give you a method to collect money and a shopping cart, if you need one. It’s the easiest and cheapest to setup. Otherwise, you’re looking at a shopping cart like 1ShoppingCart and an online merchant account like with Authorize.net.
13. Write your landing page. Once you have your informational product finished, you know the cost and how you’re going to collect payment and manage delivery you have to have a place to put it on your website. Often this means a landing page. While you can find many great resources on how to write a landing page, the basics are that you write customer-focused copy that illustrates how your info product solves their problem. Focus on your info product’s content but do so by highlighting how your info product will benefit the customer. Remember testimonials - which you can first get from your proofers - and endorsements from well-known sources, and a money-back guarantee. And please make the price and the buy buttons easy to find. Last word of advice on landing pages - don’t get bogged down by trying to make it perfect right out of the gate. Write the best you can, publish it and then tweak it later.
14. Market your new informational product. With your informational product completed and your landing page written it’s time to get the word out. But don’t just announce it on your blog - cover pieces of it highlighting, again, the benefits. As your proofers, endorsers and blog friends to do the same. Consider creating an affiliate program around it so people can make a buck promoting it for you. Ask friends to market it to their ezine lists or mention it in your forum. Run a contest with prizes for anyone who buys posts about it. Get it reviewed. Use your social networking contacts to help with the push. Basically, use everything you can think of to get the word out. And don’t forget to publish articles to article banks that focus on specific parts of the content and link to your landing page.
15. Get AND USE feedback. This step is often missed and yet very important to the long-term success of your informational product. You want to encourage people to share with you their experiences with your info product. Ask them for feedback. Send them emails or cards by post that ask them a few specific questions about the product. Even better, get them to a short survey for feedback. And absolutely, without a doubt, continue to get testimonials and endorsements. Then USE THEM on your landing page and in your marketing campaign.

Create great informational products and you’ll have something that you can sell for a long time. That means a stream of passive income. Do this a few times and you’ll have a fleet of info products with the potential of a significant, long-term passive income stream.

By using your blog to develop your informational products, you can serve to needs - writing great blog content that benefits your readers while create an info product that can generate sales and passive income.

Which leads me to the questions: Have you ever considered using your blog to develop an info product - whether with new or previously written content?

If you have, what were some of the barriers you faced and how did you overcome them?

And if not, what stands in the way of you creating and offering your own informational products?

Let’s talk about it.

(note: image from Knilram on Flickr, some rights reserved)

I remember much from our conversations - though truthfully, he was often doing most of the talking as I’d just try to absorb what he was teaching me.

One of the things he said again and again is, “what you focus on expands.” He said it often, in many different ways. But the core message was always the same - whatever you think is - is.

Now I’ve seen this hold true in just about every instance in my life. If I thought something was a certain way, it would almost always show itself to be that way. Just think about how many times you’ve miscommunicated with someone because you were focused on one perspective while they were focused on another.

How you think about your business is no different. What you focus on in your business is what will expand. It’s what you believe that you’ll put effort into. Hence, where you put your focus is where you’ll put your energy which is where you’re business will evolve from. Think that you can’t get the clients you really want, and it’ll be pretty difficult too. Think that no one wants your service and you’ll become prophetic by putting your efforts into proving yourself right. That’s just human nature.

But moreover, it’s what your brain does. Your brain sees the world, sees your business, through the filters of your beliefs. How you think your business is, is what you’re business is - or what it will become. The interesting thing is seeing how easy it is to trick your brain. Just watch:

Pretty incredible, huh? See how easy it is to trick your brain?

Now consider how your your brain, your throughts, your beliefs are affecting your business. How is what you believe affecting your bottom line? Are you limiting the growth, the potential, of your business because of something you perceive about it?

Would you consider seeing it differently?

Let’s talk about it.

(note: both images from skippy13 on Flickr, some rights reserved)

But to be successful, you’re ultimately not the decision maker. And if you want to be successful, you shouldn’t be.

I know what you’re thinking (other than this Dawud cat is crazy), “Then who makes the decisions if I don’t?”

Your market does, of course.

You can sit back everyday, all day and make decisions about where to steer your business. Sure you decide what emails to respond too, what phone calls to take, and where to put your marketing efforts. You decide to develop this product or refine that service or to build this relationship or that one.

But there’s one thing about your business that you can’t decide - who buys. You simply don’t get to decide who buys what your products or services. While you can choose who you try to market too, you can’t control who actually spends money on your offerings. Each and every individual in your market decides that for themselves.

So many business owners have this backward. They think that all they need to do is create some product, market it to the right people and they just buy. That can work. But it’s like shooting fish in a fast moving river; the audience rushes by as your marketing tries to catch their attention long enough to slow them down, giving you a better shot.

Wouldn’t it just be easier if you knew what the fish wanted and built your products and services around that? Then you could give them what they’re looking for. Do that and some can be into a still pond (think big barrel). In the still pond you let them slow down, relax and rest a bit - all while listening to what you have to offer them. Effectively, you’re now able to take your shots at the fish who are interested in being there.

Smart business owners understand this so they don’t waste their resources and time shooting at the fish rushing by in the river. Instead, they craft their offerings around what their audience actually wants. This changes marketing from yelling to the mass of people rushing by to having a conversation with a small niche who need what you have to offer.

The successful business owner knows that it’s the people who make up the marketplace that ultimately decide. The audience is the decision maker. The only decision you need to make is whether to listen to them or not.

Are you listening to your target audience? What are they telling you they need? And how can you fill that need?

(note: no fish were harmed or injured in any way during the writing of this post. The author (that’s me) does not specifically advocate shooting fish whether in a river, a pond a barrel or any other locale. And if you select to use a firearm for any purpose, please get proper training.)

(note: image from SubyRex on Flickr, some rights reserved)

The answer is always quite simple, really. So simple that it can be answered in one word - change.

Albert Einstein defined insanity as “doing the same thing over and over again and expecting different results.“

Yet how many of us can say that we’re not doing something insane with our business? How many of us keep trying the same things again and again hoping that somehow the results will be different than before?

Well, the only way to different results is to do things differently than before. If you want to grow your business, you have to introduce something new into it. You have to do something, even ever so slightly, different. In other words, you have to change.

My dear friend David Bullock gets this. Not only does he get it, he’s an expert at finding what you can change in your business to give you better results.

Below is a short video (1:20) of David talking about how to take your business to the next level. Here’s an excerpt:

“So if you’re in your business and it’s not working for you, guess what! You have to step back from it and look at it from a very different level to get it to work. If you don’t do that your business just kind of sits where it is.”

David continues: “Going to the next level really means you really have to do something differently, but not different. So you may have everything that you need right now to make your business do exactly what you want it to do. But it’s a matter of you packaging and repackaging what you already have; putting a different a different value on it for it to go to the next level.”

So if you look at your business, what changes, even little ones, can you make right now that will affect your bottom line? What can you do differently right now? And how would you see your results changing?

Let’s talk about it.

(note: image from red betty black on Flickr)