Help Desk Software

New Features: reCAPTCHA

2011-04-25T10:50:00.002-04:00

Unfortunately the default captcha is not strong enough and may be easily solved by spambots. If you experience spam submissions via web form, you may want to enable the reCAPTCHA, which provides higher level of spam protection. Please use setup/Operations form to manage web form verification features. You must sign in as admin user to access the setup menu.

New Features: Live Help

2010-01-19T09:08:00.002-05:00

Chat with your customers and monitor your web site visitors in real time using Live Help feature. Any operator account may be upgraded for $9.95/mo.

New Features: Date Field

2008-11-01T14:56:00.004-04:00

HelpDesk Connect now supports ticket custom fields of date type. The date fields feature JavaScript date picker and input verification.

New Features: Access Control

2008-10-26T11:25:00.001-04:00

New "Access restrictions" checkbox (setup/Operations). If checked, the HelpDesk Connect will restrict access to tickets: an operator will only be allowed to access tickets of the group he or she is a member of.

New Features: New Ticket Instructions

2008-05-08T04:41:00.003-04:00

You may customize your contact form by adding additional instructions that are specific to your service or product. Please use setup/New Ticket Instructions.

New Features: Carbon Copy

2008-05-08T04:34:00.003-04:00

You may assign any custom field to keep a list of email addresses. Each customer side email message will be copied to the list. Please note:

1. You must create the field first (setup/Ticket Settings).
2. Use setup/Operations to enable the feature.
3. When specifying multiple email addresses use comma, e.g.

marry@example.com,bob@example.com

4. Only customer side messages will be copied to the list.

New Features: Message Copy

2008-05-08T04:25:00.003-04:00

When posting a new message you may specify operators to receive a copy. Please note that the feature applies to a single message only.

New Features: Email Verification

2006-10-13T02:00:00.001-04:00

To prevent automated submission of SPAM messages the HelpDesk Connect will put on hold any new tickets received via email. It will notify the sender and provide a link to complete ticket submission. The feature applies to new tickets only. Follow-up messages to existing tickets are always accepted. The feature is optional and is disabled by default; please use Setup/Operations to activate.

New Features: Form Verification (a.k.a. Captcha)

2006-05-30T23:48:00.001-04:00

To prevent automated submission of SPAM messages the HelpDesk Connect will show an image with verification code on a new ticket submission page. A customer must type this code to submit a ticket. The feature is optional and is disabled by default; please use Setup/Operations to activate.

New Features: Time Tracking and Reporting.

2006-05-24T08:59:00.001-04:00

Time tracking is available on per message basis. An operator may specify how much time it took to prepare and post a message. The feature is optional and it is disabled by default, please use Setup/Operations to activate.

Reporting is available for users with administrator and supervisor privileges.