Here To Ask Why

An iPad to Bring Them All Together

Michael Cruse — Fri, 21 May 2010 04:34:20 +0000

The world has been buzzing since the release of Apple’s latest creation, the iPad. I scoffed and pitied them all for fueling Apple’s marketing machine. That is, until I started to take a closer look at the specification and potential uses of the device. I am a core Windows/Intel person. I have based my career on these company standards, so when I was considering an Apple iPad, it was a fundamental shift in my thinking.

To my very pleasant surprise, I did not burst in flames when I first entered an Apple store. However, many of the customers did “weird me out” a bit. The world is a wonderfully diverse place, so stop by an Apple store to see a single location that can have business people in suits, grandmothers, rockers, artists, and every other cultural subgroup possible in a single location.

While browsing through the store, and trying not to look like I was trapped in an enemy’s camp, I observed customers actually talking with other customers. Many of these people would not have said two words to each other outside of this setting. Typically, you do not see a person in a business suit often chatting to a punk rocker with green spiked hair. Nor do you often see an older senior citizen chatting with a fellow shopper that resembled the stereotypical gangster. The experience was interesting to say the least. These people were communicating with each other and seeming to be enjoying themselves in the process.

Can one technology bring people together? I think it can. The right device can bridge chasms and generations. Apple hit it out of the park with the iPad and this device will change rules. I am confident that both business and social interactions will change because of this device. I am certainly not an Apple fanboy. The iPad is not perfect or the end-all be-all device. New competitors will come into the market and drive all market players to further innovation. This will be good for consumers and technology. And who knows, maybe it allows a few more people to interact with each other as they never would have before.

I know the cross-generational and cross-cultural group interactions I witnessed were fleeting in the context of a single shopping trip, but changes to the way people think and interact has to start somewhere, so why not here and why not now?

(My wife was kind enough to pick me up an iPad. I will talk more about it in another post or two.)

6.9 Magnitude Earthquake shakes Baja California, Mexico

Michael Cruse — Sun, 04 Apr 2010 22:59:23 +0000

Ok, I am just minding my business with the family and the walls start shaking and shaking. That was one of the strongest and longest quakes that I have felt in San Diego in a very long time. No damage here except for the Internet getting knocked out for a few minutes. A quick search showed a 6.9 magnitude quake in Baja California at 3:40 pm Pacific. A google map of the location can be found here.

Since then an aftershock has hit and a couple of smaller quakes in northern California.

Hope everyone is safe…

Deep Thoughts for a Sunday

Michael Cruse — Sun, 04 Apr 2010 22:29:18 +0000

I have been working on a few papers recently and one of them gave me an opportunity to reflect for a bit on life and the evolution of our species. I remembered back to a time when I was standing on top of a sleeping volcano and was struck in awe by my surroundings. I came to appreciate the significance of the world and environment. I felt very small and insignificant in comparison to the grand vistas before me and the universe as a whole.

I am not sure that humanity, with all of its achievements, will obtain more than a minor footnote in the universe’s final history; there is so much we do not understand or even realize that is in existence today. However, think about what we will learn tomorrow, next week, or in another century. We are fortunate as a species to be alive and not have killed ourselves off long ago. Much of the world is locked in a century old battle that prevents them from moving forward; for them time stands still. Eventually, we all hope that they will be able to move into the modern era and contribute to the global good. Greed, power, and envy still rule too many hearts.

The opportunity for the future is beyond imaging, and each day I wake up, I know we have a limitless potential for growth. This may seem idealistic, but look back at the achievements of the last thousand years and then look at the last fifty years. The pace of discovery is increasing, and even though we are in hard times now, they will not last forever. We will wake up to the dawn of a new day and continue to work towards making the world a better place for our children and our children’s children.

The Dangers of Taking Work too Personaly

Michael Cruse — Thu, 01 Apr 2010 02:35:22 +0000

I started to write about a recent bad experience I had at one of my favorite restaurants, but after a couple of days of cooling off, I realized this was a good example of taking work too personally. It is a simple enough story of a restaurant manager with an attitude.

My family went to the Fish Market located on the harbor of San Diego near Seaport Village. It has great views of the harbor when sitting on the patio or near the large windows. As much as we love the view, we prefer to eat at the Oyster Bar in the front of the restaurant because the food is superior and the staff is very personable. Unfortunately, we were not able to sit at the Oyster Bar this time because seating was not available for our six member party.

We ended up sitting in the center of the restaurant with a view of the kitchens on one side and the harbor on the other. When we ordered dinner, we asked for an item to be substituted on the children’s menu to accommodate my daughter’s preference. Our server told us this change required an up-charge. We commented this was done many times for us in the past and without prompting our server went to speak with her manager about our request. Shortly thereafter, the manager stopped by the table and informed us that the substitution was impossible without an up-charge and the other staff was wrong for making the substitution. She told us that she would be speaking with the staff to remind them that such activities were not permitted.

The problem was her attitude and how she communicated her decision. Her tone, demeanor, word choice, and body language all strongly conveyed her disapproval of our request. The encounter made us feel like we were trying to cheat the restaurant out of an up-change. This cast a negative tone through the remainder of our meal. We have been going to this restaurant about twice a month for over 10-years and have never been treated so abruptly. I cannot think of another time that I have had someone try to make me feel like a cheat for asking for a meal modification. Because of this experience, we will be taking a break from the Fish Market.

This manager, while trying to protect the profits of the restaurant, effectively alienated a customer. She took a too narrow view of what was in the best interest of the restaurant and failed to look at the potential long-term impact of her actions. We were not trying to take the money out of her or anyone else’s pocket. She could have simply informed us that the policy had changed without the condescending attitude and skipped informing us of her intent to reprimand the other staff members, which made us feel terrible. She forgot that she is the highest representative of the restaurant to the customer and should lead by example.

When people become too engrossed in their work, they develop an inflated view of their job responsibilities. They personalize interactions and lash out, even unknowingly, at customers and employees that commit perceived violations against “their” company. In other words, they lose perspective.

Effective people must take ownership of their work. This sense of responsibility should be encouraged but not allowed to crossover to territorial attitudes and beliefs. In reality, management is more susceptible to falling into this mode than any other group in a company. As management, we invest much of ourselves into the companies we work for that we can easily lose our perspective. When we take work too personally, we end up damaging the very company we work so hard to protect and grow.

Sliding Back Into Bad Habits

Michael Cruse — Sat, 27 Mar 2010 04:20:38 +0000

We work hard to stay on the straight and narrow path by staying focused in our work and driving towards our goals. However, as the pressure and demands on us increase, our focus begins to break down and bad old habits that we believed had been conquered long ago begin to emerge once again. Our clarity is diminished as if we are looking through a broken window.

Recently, I fell into this trap. In an effort to move several personal and professional projects forward, I slid back into an old habit of trying to make a little progress on each project every day. This resulted in little progress on many projects but nothing ever getting completed. I started to watch timelines erode as time cushions were eaten up. Luckily, I regularly take the time to assess my performance, and I have good people in my life that provide honest feedback. Long before any project was in jeopardy of being late and over budget, I course corrected.

- Prioritize and then execute on those priorities
- Stay on that highest priority task until it is done, or it reaches a predefined stop

I went back to my core time and task planning approach that is a hybrid of the GTD and Covey approaches. I am getting back the lost time and starting to see things move over to the completed side of my perpetual to-do list.

This problem is common; people strive to be more productive in higher-stress periods and unknowingly slide back into a firefighting approach that is ineffective and costs more time then stopping and following a solid planning system that priorities what needs to get done.

Amazon Kindle for Blackberry – Two Weeks Later

Michael Cruse — Fri, 05 Mar 2010 04:08:40 +0000

I definitely had some challenges getting the Amazon Kindle application for my Blackberry Storm2 downloaded and installed. However, since getting the application downloaded, I have had zero problems with it. The transfer of books to the device over my device’s wireless Internet connection is flawless. I would not use the application’s built-in interface for purchasing new books because it leaves a lot of functionality to be desired that I find useful in the Amazon website.

I have enjoyed being able to pop open the book that I am currently reading whenever I have a few minutes to spare. It is a lot more productive than staring off into space or reading whatever is lying on the table while waiting to get your haircut or sitting at a doctor’s office. I have been surprised how many times over the course of the last two weeks that I have found 5 to 10 minutes to spare and get through several pages in the book I am currently reading. When I go home and open up my Kindle at the house, it is aware that I have advanced in the book and updates accordingly. This is probably my absolute favorite feature.

I have found that reading on my Blackberry is enjoyable but not nearly enough to replace my Kindle or a traditional book. It is convenient and that is its biggest selling point. The flipping of pages is quick and easy on the Storm2. The small screen means you spending significant time flipping pages by pressing on the side of your Strom2 screen and keeping your backlight on so battery life will take a hit.

Over all, the application is a solid offering by Amazon and should make many Kindle users even bigger fans.

9QNJHCF3ZJFF

Amazon’s Blackberry Kindle Reader Download Problems

Michael Cruse — Fri, 19 Feb 2010 04:03:18 +0000

I read my e-mail this morning and found a message that Amazon released their Kindle reader for BlackBerry devices. I have been looking forward to this software release for the last few months. I eagerly clicked on the download link on my BlackBerry Storm2 and waited. I knew it would be slow as many people would be doing the same thing this morning. When the web page timed out, I simply clicked on it again, and again, and again, and again. Well OK maybe I just needed to wait until lunch time.

While having lunch with some colleagues today, I had my hand tapping the download link every minute or two, but to no avail. Timeout after timeout was all that greeted me. A little frustration was beginning to build. Before I left the office parking lot to head home, I tried a few more times. When I was stopped on the freeway several times, as is the ritual of the afternoon commute, I tied again. No luck whatsoever today; I am glad I am not heading out to Vegas anytime soon.

Tonight my luck has not improved, and now I am really glad that I am not going to Vegas. I must have clicked that download link a hundred times or more, but all I get is the browser scoffing back at me with more timeouts.

I love my Amazon Kindle and have been a big advocate of the dedicated ebook reader for the last couple of years. I really do wish I could get the Kindle reader application downloaded so I can use it on my BlackBerry. There are many times that I end up waiting around for something when I do not have my laptop. I look forward to being able to read a book during that downtime. I am disappointed that Amazon has not dedicated more resources from its huge cloud infrastructure to make sure the roll out of this application went smoothly. After all, they are no longer the only game in town. As a mater of fact they are late and now slow to offer a BlackBerry ebook reader.

Update 02/19/10 @6:18 p.m.
I was able to get the software installed on my Storm2! Yea! I am going to use it for the next couple of days and then write about my experience. So far, so good.

Reminding Me Why I Do It

Michael Cruse — Fri, 05 Feb 2010 03:01:47 +0000

Sometimes I just get it, and this is one of these times. All the pressures of life mount and mount with work, family, school, career, finance, etc.; it’s enough to sap the soul out of anyone. Then I am with the family in the kitchen with some teeny-bop princess playing in the background. The family members are happy singing along while stopping to chat and play from time to time. I sit at the kitchen island and watch them having fun while I type away finishing some work. It is just an outstanding way to come home from a day at the office.

It is why I go to work each day; I am grateful that I am able to provide them the life that I so very cherish (Don’t get me wrong, I love my job and the people I work with, but it is not exactly why I sit in traffic each day). My wife is doing some cooking and daughters are playing around while trying to help here and there. The littlest one trying to imitate the eldest while the middle daughter is dancing and singing. These are the times in my life that I will value to the end of days. It is not about money or status…it is about family.

I am done for the day…time to play for a while. Life is short so don’t miss it.

Keeping Your Professional Skills Current…Or Else

Michael Cruse — Thu, 14 Jan 2010 02:52:25 +0000

My gosh there are a lot of people out of work right now and many of them are looking forward to taking your job right out from under you. Not a very pleasant thought when you take a moment to think about it. However, the reality is that many displaced workers are doing a better job getting their professional skills current than most people who are still employed. Community colleges and other institutions of higher learning are experiencing some of the highest levels of new entrance applications from returning students than ever before. This seems to be a double edge sword; while it benefits the returning students it can have negative consequences for others.

If you are a young professional fresh out of school and entering the work force, you have some stiff competition from displaced workers that have more business experience and who have also recently updated their professional skills. If you were lucky enough to have kept your job through the downturn, you have competition from displaced workers who will do your job for less money and took some of the unemployment downtime to update their professional skill sets. It is a tough world right now for both those currently seeking and those who have secured employment.

It is critical that we do not allow our skills to become out-of-date. Working professionals must continue their education throughout their adult life, even if that means taking a class a semester at a community college, attending vendor training, or setting up a “home lab” and buying a book or two. Professionals must stay competitive in the job market. In the IT world, there are hundreds of service companies regularly calling department heads and proselytizing the benefits of outsourcing various positions for considerably less money than they are paying internal employees.

As a professional, you must provide your boss some great reasons not to listen to these calls by keeping your skill set growing and delivering more value than an outsourced company can provide. This is advice that I have taken to heart, and to that end, I have returned to school. I want to be at the head of the pack so it is my responsibility to keep my professional skills in-line with the current job market demands. This is not the responsibility of my employer. Unfortunately too many people get sucked into thinking that their employer should be reasonable for keeping their skills current by providing training. This is a trap that should be avoided. My career, My responsibility.

Teaching the new media ways

Michael Cruse — Tue, 12 Jan 2010 05:44:08 +0000

When does education stifle or retard technical and usage innovation? I am not sure, but it is something that I have been thinking more about over the past several months. The United States has been a hotbed of technical innovation, and many people I speak have a growing concern that we are losing our edge. Have we become over confident and lost the burning desire to innovate or does a generation simply need to absorb the changes and prime society for another creativity and innovation burst?

I recently finished reading a book (Confronting the Challenges of Participatory Culture: Media Education for the 21st Century by John D. and Catherine T. MacArthur Foundation Reports on Digital Media and Learning) that makes the case on why we need to educate people of how to use online social media tools in order for them to effectively participate in the modern online culture. The book is thought provoking especially when you understand the usage differences among various groups of young adults.

After reading the book, I started to agree that we should consider the formal education of students in the YouTube, Facebook, and Twitter services of the world. Then I started to get that nagging feeling that it may be a mistake. If by educating people in the “proper” use these tools, we place them in an artificial “box” that stifles their creativity. I know that my thoughts have been influenced by the educators that I have studied under, and while they did their best to remain neutral, they did impact how I use and see technology.

I understand that the opposite can be said as well. That without a base level of understanding people cannot effectively use technology or improvise new uses and enhancements. This is a very sad but real situation of the modern era. I have worked with many people over the years that know so little about computers or the Internet that they could not participate in an online community. They are effectively locked out of participation and completely bared from being able to contribute to an online innovation.

Where does this leave us, or me? Why, I am still pondering the issue of course. Personally, I have limited my instruction that I give my children on social media and online technologies so as not to influence their usage, one way or another. I am available as a resource should they have questions, but I have opted for a more “play with it” educational approach. I am aware of my own biases regarding an online culture and do not wish to taint their views. Still, I cannot allow them to go into the wilds of the Internet unprepared so neutrality or ignoring the online danger is not realistic either.

We need to find the minimally effective education level for social media and online technologies. Give the youth of the world an understanding of the basic functions and then get out of their way. The younger generations will lead the way with new innovations provided, we do not muck up their thinking with too many rules about what can or should be done with social media and other online technologies.

The future of tech is very exciting, and I cannot wait to see what the next twenty years will bring.

Is Your Company Getting the Computer Support That You Deserve?

Michael Cruse — Tue, 22 Dec 2009 03:32:58 +0000

By Jason Lydford

Its amazing just how many so called IT support companies are out there right now. It seems as though anyone with access to a computer at home can suddenly call themselves an IT expert.

Almost every day it seems, another one man band support company is set up offering its services, usually at a dramatically decreased price and amazingly, people buy from them! I really don’t understand how a business, one that may have taken years to get into a profitable situation and build up a good database of clients and customers would trust their livelihoods to a complete novice. All in the name of saving a few pennies. Let me assure you, if you are one of those client customers, that the phrase “you get what you pay for” isn’t just a phrase to make you spend more money. It’s a simple fact that if you pay for cheap support, you are going to get someone unqualified or new to the industry, and sooner or later you are going to end up with trouble.

Think about it as in your own business. The most senior and experienced people get paid more don’t they? The juniors, usually with little or no experience, get paid less. Why is that? Because they don’t know as much as those that are either qualified for have been “around the block” a few times. So let me ask you the question. Why are you leaving your precious data in the hands of these people?

If you have a disaster at work and you need to recover data or if you have a major security incident which requires immediate attention, do you really think that these guys are going to be able to help? Especially as quickly and diligently as you will need?

Every day there are calls from new client who have suffered these problems and want us to help them fix whatever the issue is and get them back up and running again with the least possible amount of fuss.

Even clients that have been with us for a while, still, even now get extremely excited when their internet doesn’t work, or their PC doesn’t start up, even though they KNOW that within minutes of a call to us they will be back up and running.

Imagine if we didn’t know what we were doing. How stuck would they be then?

Now, don’t get me wrong, we all started somewhere and I applaud those that get the bit between their teeth and give it a go, however, start small! Look at the home user market first. This is a place where you can hone your skills before tackling anything bigger. Get qualified and certified, show that you are serious about support corporate networks. Don’t learn on the job all of the time. Know your stuff before you break something.

IT support doesn’t need to be expensive; you can get all in contracts that will cover your entire networks for a small monthly fee. Certainly a lot less than you will have to pay if someone with no certification makes a mistake and you need it fixed.

Small Business Owners, do yourselves a favour and get serious about the IT support that your company needs. Look for a company that:

Is qualified and certified
Has multiple staff that can help you.
Has a long-standing reputation within the area.
Has worked with clients like you before.
Can supply testimonials.
Has a guarantee in place for all of the work that they do.

Jason Lydford MCP SBS MCNPS
Director | Computer Rescue Ltd
http://www.computerrescueltd.co.uk

Article Source: http://EzineArticles.com/?expert=Jason_Lydford

Dealing with Writer’s Block

Michael Cruse — Fri, 04 Dec 2009 02:44:23 +0000

As I walked into my first high school writing class, I was greeted by the phrase “Quality Writing Requires Quality Thought” written in huge letters across the chalkboard. I remember it clearly, as it left me with a sense of dread; as a newly arriving freshman, I had limited experience with organized quality thought. To this day, I still struggle, albeit substantially less, with my writing and face bouts of writer’s block. I experience writer’s block just like everyone else. I seem to experience it more while writing formal documents and less when I write informal documents. I am starting to fully realize this is a result of my mindset and approach to writing. Since writing more for my blog, I have begun to understand the importance of my writing attitude. My attitude comes through in my writing and anyone can tell when I am writing because I feel I have to verses when I want to write.

“I think writer’s block is simply the dread that you are going to write something horrible. But as a writer, I believe that if you sit down at the keys long enough, sooner or later something will come out.” (Roy Blount, Jr.)

To battle a bout of writer’s block, I have found my outline is one of my greatest allies. The outline helps me focus on the purpose of my writing, and it resolves the issue of not being sure what I am writing about in any particular sentence or paragraph. I also incorporate some basic tactics into my writing process such as taking breaks to read other materials, changing the location and time of where I write, distraction elimination, and just doing some free writing to get the flow going. For some reason, procrastination just loves to rear its head when I am struggling with writer’s block. To keep me on track and battling writer’s block, I follow a writing schedule. Lastly, I have recently found the idea of writing for shorter blocks of time to be appealing. In the past, I believed I needed to write for long periods to get into a creative mind frame. By working in frequent, but shorter periods, I am able to maintain a lower stress level and stay in a creative mind frame longer.

What is your approach for breaking through a writer’s block?

Getting why I don’t get it

Michael Cruse — Wed, 02 Dec 2009 04:31:32 +0000

Have you ever woken up one morning and thought you might be losing your edge? Then you begin to question your knowledge and experience in determining useful aspects of modern society. I get this way a bit when I struggle with problems for an extended period. Recently, I have been struggling with my understanding of the latest and greatest in social-media technologies. From a pure technical standpoint, I find many of the new technologies interesting and compelling to certain segments of the population. However, I just do not find them personally useful. Is this a sign of age or the simple fact that I just do not “get it”?

This has bothered me for some time now. Being in the Information Technology sector, I am “supposed” to understand modern Internet and social-media technologies and their usefulness…I should “get it.” Like I said, I do understand the basic premise and application of services like Facebook, MySpace, Twitter, digg, StumbleUpon, etc., but I have never been sure that I “get it”. It is somewhat funny where the epiphanies of life happen. While slowly driving down Interstate 5 on way home from the office, I regularly contemplate many things. It finally hit me; I already have my voice.

My struggle for understanding of the usefulness of many of these social-media applications is predicated on the fact that I have already found my “Internet voice.” While this blog is certainly no screaming success, it is my Internet voice. For me, these other social-media applications become noise and clutter. This is why I have been struggling with the “get it” factor of social-media applications. When a person can say or write what they want, whenever they want, then additional applications that allow them to do essentially the same thing present minimal value.

This realization actually made me a little giddy and has reopened up the world of social-media applications to me. I no longer feel stress or pressure in trying to understand how I should be using these platforms in my life. I can rest easy knowing that it is fine for me to experiment and understand these applications for what they are without feeling as if I need to bring them into my regular usage zone.

I know this is a strange post from me, but heck it is my blog, and it was an important realization for me.

Key Performance Indicators (KPI) for Small Information Technology Departments

Michael Cruse — Fri, 20 Nov 2009 03:27:18 +0000

: Image Source: www.lumaxart.com

Individuals, departments, and companies must track their performance in order to have a baseline and comparator for improvement over time. KPIs (Key Performance Indicators) are the baseline of understanding needed to determine performance metrics and will keep individuals and groups on the competitive edge of performance.

Several weeks ago, I wrote about the importance of KPIs for individuals and departments. After all, “if you do not have a good baseline and understanding of basic performance metrics, you will not know when you are slipping into mediocrity or worse.” I received several e-mails asking what KPIs I would track in a small IT department. Since I received several requests, I thought I would do a short post on the topic.

In a small IT department, you do not want to burden the team with a bunch of new tracking activities. These should add a minimal amount of time to daily activities and take only a few hours a month to document in a report format.

Individual and/or Team KPIs

Average Technical Support Tickets Closed Per Day by Month
Current Year Verses Prior Year
This graph should show the average number for technical support tickets your team closed each business day by month. I would graph current year and prior year. You will need consistent rules about what is entered as a support ticket. If you do not have a technical support ticket tracking system, you can look at one of the open source solutions or use Outlook task folder in a common Exchange mailbox, folder, or public folder.
Total Closed Support Tickets Verses Helpdesk Hours
Current Year Verses Prior Year
If you outsource this function then this graph will be very insightful and valuable when it comes time for annual contract renewal. I also use it to help me manage the support hours by making sure that we maintain productivity standards and not just adding billable hours.
New Support Tickets Created or Open Support Tickets
Current Year Verses Prior Year
I like to track open technical support tickets over time. This helps to see the general open workload over time. If I see this number heading north then I know it is time to add team members providing that my average close rates are holding steady or increasing slightly.
Average Time to Close a Technical Support Ticket per Month
Current Year Verses Prior Year
I simply want to know how long on average it takes us to close new technical support tickets. This goes to my service level commitments to the users we support. Are we getting the job done timely? We have to know.

Systems KPIs

System Up-time Percent
Rolling 12 months
We have identified our core systems and targeted a 99.5 percent up-time. Any time one of these core systems is off-line unexpectedly the amount of time is logged. At the end of the month, we simply divide the total number of failed hours by the total number of operational hours in the month to see how we did.
Production Storage
Rolling 24 months
The goal here is to help justify the purchase of additional storage when needed. Being able to show how storage demand has increased over time enables me to more easily acquire the new assets when the time comes. Obviously, we have policies around data storage and purging, but the reality is that is never enough to keep data from eventually exceeding current capacity.
Production Load
Rolling 12 months
Here I would want to track the total number of users utilizing the server environment and the average peak CPU load. As the user base increases and becomes more demanding on the infrastructure, you should see the peak load on the servers steadily increase or hold higher levels for longer periods. Having this type of graph over time showing the increased pressure on the core server environment allows for easier acquisition of capital equipment. Be very particular on what servers you choose to track for this KPI.
Bandwidth utilization
Rolling 12 months
In the small environment, I have never been able to get close to capacity of a modern Ethernet network. Therefore, I am really tracking just Internet bandwidth. I use a utility like MRTG to log and generate the charts based on the information it gathers from our router.

This is not a comprehensive list of all possible KPIs for a small IT department to track. These KPIs should give a good insight into the operational efficiencies of the department while not being administratively burdensome. I would have no problem taking these KPIs along with a decently written 1 to 2 page monthly report and send them off to the CFO or CEO for review. I would also be sure to review this information on a monthly basis with my team and even post the charts in a common IT work area.

What are some of the KPIs that you track for your team or as an individual?

Customer seeking a wireless carrier that is not interested in screwing me

Michael Cruse — Thu, 05 Nov 2009 06:27:35 +0000

Verizon Wireless is planning to increase its early termination fee starting on November 15, 2009 to $350 for advanced devices (David Coursey - PC World). While I can sympathize with Verizon Wireless in dealing with consumers who are canceling contracts, and paying termination fees, just to resell hardware at a profit. This cannot be the sole motivator for this price increase. Verizon Wireless knows that it is going to catch a substantial number of good consumers who wish to legitimately change carriers for a variety of reasons and reap a decent financial reward.

I have been a longtime supporter of Verizon, and I use them as my preferred wireless carrier. However, I still feel they are wrong in this action. If Verizon Wireless wants to target hardware resellers then it certainly can charge a termination fee that is equal to the retail list price of the hardware device minus the amount paid at the start of the contact for all contracts canceled in the first six months. If the contract is canceled after the first six months, then the hardware cost should prorate to the end a life of the agreement. Alternatively, they can simply collect the hardware from the consumer and not charge any termination fee. This would give them additional hardware to certify and resell at a discount.

It certainly seems to me that Verizon Wireless is looking forward milking the consumer for more money and is using the hardware resellers as an excuse to do it. Maybe the model of subsidized hardware sales through wireless service contracts is fundamentally broken and the wireless carriers need to develop a different business model to meet the needs of their business and consumers. The wireless carriers need to stop punishing their customers and start delivering on quality service and treating the consumer with respect.

Bound by the chains of legacy

Michael Cruse — Wed, 14 Oct 2009 05:15:29 +0000

Legacy systems are the bane of most IT organizations. They handcuff us to the past and burden of our staff and budgets. The only problem is that we cannot ever seem to let them go. Do IT organizations suffer from some strange variant of the empty nest syndrome?

Let us face it, Windows 2000 is very old in the computer world. I know many of you still have an old Windows NT box still hanging around. It is not easy to get historic systems out of the production environment. After all, if it is not broken then why fix it. However, the modernization of legacy systems must be done before it creates a serious burden on the organization.

The mainline hardware manufacturers are not making the drivers for the older operating systems. We all have older systems operating just fine and meeting the needs of our users, but what happens when the hardware dies? I know some friends have purchased spare servers from eBay to self insure against hardware failures. This is not a good long-term solution. A self-supporting hardware depot may work for another year or two, but companies need to develop real plans for the regular upgrade or replacement of legacy systems. I would encourage my IT brethren to take an inventory of their systems and look at how they would complete a full hardware replacement if required.

I helped a friend complete a review a few months back, and we were both surprised that he had a single system that was not upgradable to Windows 2003 and had a peculiar hardware requirement. He went to eBay to make sure that he had parts for the next year, and is now making the case to management for a replacement platform.

Hardware changes but legacy systems rarely do. Make sure your assets are not hanging out to dry when that old system will not turn on one morning, and you have no plan.

Has email become a distraction to the point that it causes a loss of employee productivity?

Michael Cruse — Tue, 29 Sep 2009 13:02:53 +0000

If you review email as it arrives in your inbox, you are lowering your productivity. Email can be as much of a distraction or lure as YouTube or online shopping for many employees.

Email as a medium of communication has leaped from purely business to a social communication vehicle. Corporations must deal with excessive amounts of spam, personal and business related e-mail that all directly impact employee productivity. A study found that ”nearly a quarter of all corporate e-mail is personal in nature“.

Frequently checking new email messages breaks concentration, changes focus, and elevate new e-mail messages to the highest priority task regardless of what is, or should be, the actual highest priority task. Under most circumstances email should be checked once an hour to once every other hour. Making this change will have a huge impact in employee productivity.

Most people should not fear making this change. Email is a tool and should not become the master of employee days. Management should set an acceptable response or review time for email throughout the organization. If issues are critical in nature, then colleagues can contact one another by phone or in person. For critical issues this would be the preferred communication method anyway.

A research study, “Case Study: evaluating the effect of email interruptions within the workplace“ authored by Thomas Jackson of Loughborough University found that 70% of arriving emails were reacted to within 6 seconds. Once the email was addressed, it took an average employee 64 seconds to resume working at the same rate they were before the interruption.

Think about how many messages are sent and received in a company each day. It would not be uncommon for the multitude of managers, middle, and senior management to receive hundreds of messages each day. This can be a dramatic draw on managements time and attention.

If an employee has set up the email application to check for email every 5 minutes then it is possible, if (s)he is a heavy user of email, that there could be 96 interruptions in a normal 8-hour working day. However, if the email application was set up to check for email every 45 minutes then the number of possible interruptions is reduced to 11 per day.

Think of all the lost productivity with 96 interruptions in a day. Did all those interruptions warrant an immediate response? Were they the highest priority task that should have been addressed or did they reduce employee effectiveness? Changes in email habits are never easy in the age of instant response expectations, but setting a regular schedule of checking e-mail can increase employee productivity significantly. For a company wide change to be successful the full management team must be supportive of the new standard. If it is implemented correctly, the company should achieve higher levels of productivity and better communication between employees.

Live Writer: A blog editing application that may have value

Michael Cruse — Mon, 21 Sep 2009 04:19:00 +0000

I have yet to be impressed with any blog editing software that I used. Most blog editing or authoring applications do not see to offer much in the way of new or additional features that is not contained in the default WordPress. However, my opinion may be changing now that I have been playing with Microsoft Live Writer. Microsoft Live Writer is not perfect, but in several ways Live Writer is better than the default WordPress post editor.

Live Writer connected fine to my self-hosted WordPress blog and downloaded my tags and categories. I edited an old post as well as create a new post and page. I liked that I could save posts and pages as drafts both locally or directly to my blog to finish of with the WordPress editor. Live Writer supports scheduling posts for future publishing and posting live to the site. The built in spell check worked well and allowed me to add words to the dictionary. The post images were uploaded correctly to the server and Live Writer allowed me to change, and standardize, the size of my blog images. The application supports plug-ins to extend the functionality, and it appears to have a decent development following with over 100 plug-ins available for download.

I had some display problems with right justified images, but they posted correctly to my blog. This was my only gripe with the software so far and may have more to do with my theme than the application. That is saying something.

So far, so good on the basics. Now for the more challenging features.

One of the challenges working with the default WordPress editor is html tables. You need to use a plug-in or code tables by hand. Microsoft Live Writer makes working with tables a snap. You enter the number of rows and columns you wish in your table, and you are done. You can customize the table with boarders and spacing as you need from the table properties. For me, the easy of working with table is the single greatest advantage of the application and why I will be using it for a while.

Microsoft Live Writer will not make you a better writer, nor will it save huge amounts of time, unless you are working with tables, but it is a solid blog editor. It is feature rich and easy to use. Live Writer is an improvement over any default blog editor that I have ever used.

Do you have a great blog editing application that you use that I should check out?

Texting while driving, then starting looking for a new job

Michael Cruse — Thu, 17 Sep 2009 03:35:49 +0000

Texting and other distracted driver situations seem to be catching the spotlight these days as news agencies continue to report on accidents involving distracted drivers almost daily. Not too long ago the big story was a train driver who killed himself and 24 other people in Los Angles while texting. Earlier this year a study from the Harvard Center for Risk Analysis was getting attention because it estimated 6% of accidents might be related to mobile phone and texting. Now a Virginia Tech Transportation Institute study that used cameras mounted on long-haul trucks found that texting increased collision risk by 23%. The data is seriously starting to mount up for a nationwide ban on the practice.

Several states have already banned texting while driving and more are on the way. States like California are looking forward to smacking a first offense fine of $20, token albeit, in an attempt to change driver behavior. Alone these insignificant punishments are not going to change usage patterns significantly. Fines will need to be increased and law enforcement must make it a priority before meaningful changes in behavior will occur.

Washington and statehouses across America are looking only to legislation as a change agent when they should be employing multiple agents. Corporate America should be mobilized in this charge; after all, it is in their best interest. When companies put policies around usage in place, and back them with enforcement, people will change quickly. A fine of $20, $50, or $100 is not a motivator, but losing one’s employment will move people to change quickly. It is obvious that 99.9% of companies can live with the productivity reduction that will come from bans on phone, e-mail, or texting while driving. It seems that management in most companies have yet to fully realize the risks and put their full force behind the message to employees.

Companies have more to lose than individuals do from distracted driving accidents. It is simply the law of deep pockets. The deeper the corporate pockets, the bigger (and more frequent) the lawsuits. The bad public relations may ultimately even be more costly than the out-of-court settlements in the end.

The tides are changing as seen by the recent policy change that banned employees from using mobile phones or texting use while driving at the U.S. National Transportation Safety Board. It will take time, but even government agencies are realizing that lawsuits and bad public relations are not worth the risks associated with the minor connivance of mobile phone and texting usage while driving.

We will see an increase in corporate bans on mobile device usage while driving over the next few years. If nothing else, it will be legislated, and then companies will comply because the failure to do so is a gift to the opposing counsel.

Whose commitment comes first, the company or employee?

Michael Cruse — Sat, 12 Sep 2009 01:15:32 +0000

Who needs to show commitment first, the company to a new employee or the new employee to the company? By new employee, I mean any person who is newly working for a company as an employee, temporary staff, contractor, consultant, or intern. Before you answer, I see no third option, as the canned response of “well, both the company and employee should show commitment to each other” is just a wishful dream and only exist in the realm of utopian theory.

Today, you have to earn your place and then continually earn the right to stay. A little harsh you might say, maybe, but for upwardly mobile individuals it is reality. Anyone who wants a permanently position in a company, or to cement their current position, must demonstrate commitment to the company long before they should expect to be on the receiving end.

Commitment to the company is demonstrated everyday and mainly in small ways. Many of the below suggestions are just common sense, but we all know that common sense is not so common.

Always complete work deliverables with high quality and slightly ahead of schedule if possible.
Show up to meetings on time or a couple of minutes early.
Whenever there are lulls in workload, help someone else on their assignments and offer to help peers with their projects.
Be proactive about job assignments and do not be afraid to suggest new projects or assignment.
Show up to work a few minutes early and stay a few minutes late.
Keep long lunches or time spent time on personal activities (calls, e-mail, shopping, etc.) for at least the first six months to an absolute minimum. During this time, you are setting people opinions of your work habits, so set them with care.
Be enthusiastic about job assignments even when they are brain numbing and always look for ways to shine or improve the process. Do not engage in negativity or complaining about assignments.
Minimize taking any time-off, but when needed, give your manager as much notice as possible. It is also very wise to “ask” and not “tell” when it comes to taking time-off. This is the time to lock in the impression of dependability.
Confidential information should be kept confidential and information security taken seriously.
Ask questions about the company and its direction. Ask your manager, HR, and when appropriate at any company meetings. This will demonstrate that you are engaged and looking to the company’s future.
And express appreciation for the opportunity the company has provided.

Commitment is a two-way street, but it will not be the employer who starts the ball rolling. They want to know for sure that they have the right person before they commit. We show our commitment, effort, and desire in order to earn our position, and then continue to give it on a perpetual basis to demonstrate that we can be trusted with even more responsibility.

When you started you latest position, how did you show commitment?

Win a Free Copy of Getting Things Done: The Art of Stress-Free Productivity by David Allen

Michael Cruse — Sun, 06 Sep 2009 03:46:46 +0000

I am reading Getting Things Done: The Art of Stress-Free Productivity by David Allen, and I want to share the book with you! Register for a chance to receive a new copy of David Allen’s book.

No strings attached! I will delete the registration information after the winner is selected, notified, and sends me a valid address for delivery. The book will be sent directly from Amazon.com. If the winner does not respond within five days of notification another person will be selected. Since I am paying for this out of my own pocket, the shipping is limited to the continental United States.

Register now for the giveaway! The winner will be chosen on September 30, 2009.

KPI’s – The Truth Is in the Numbers, Ignore Them at Your Own Peril

Michael Cruse — Sat, 05 Sep 2009 23:02:15 +0000

KPIs stands for “Key Performance Indicators” and are a mechanism by which individuals, departments and companies track their performance. If you do not have a good baseline and understanding of basic performance metrics, you will not know when you are slipping into mediocrity or worse. KPIs help keep everyone on track and moving towards goals.

Some people will excel and move up to higher levels of achievement and others will remain in entry-level positions their entire career. Many factors come into play when determining who will be successful and who will be mediocre or unsuccessful their entire lives. I, for one, have always desired the path of success. To that end, I use KPIs to track performance each month.

Good KPIs are not subjective but objective. They are very black and white and do not leave much in the way of wiggle room to debate their meaning. This is their power. As KPIs are tracked over time, the ability is gained to see how performance stacks up over prior months and years. Almost all of my KPIs I graph year-over-year. This allows me to compare performance over the last few months and the prior year. When I see something that is not within an expected range, I am able to look into it immediately and take action, including rewards for achievement, if needed.

In order to define good KPIs, I need a good understanding of the vision, mission, and goals of the company, department, or individual. Yes, I do believe that individuals need vision and mission statements and clearly defined goals to be successful.

Once I understand where the department or individual is coming from, and where they need to go, I can start working on KPI development. I follow a pretty basic and easy method for determining KPIs.

Brainstorm to capture everything that can be empirically measured. As with all brainstorming, do not evaluate the quality of feasibility of the suggestions at this point. You want a complete brain dump of everything that can possibly be measured.
Review the mission, vision, and goals. If working in a team, everyone needs to have a clear understanding of the mission, vision, and goals. If working on personal KPIs, also review job descriptions, annual reviews, and peer feedback.
Group and rank each of these possible KPIs by their relevance and ability to provide clarity on the mission, vision, and goals of the company, department, or individual.
Review the possible KPIs for feasibility of tracking. We may have some very good ideas for KPIs that are not realistic because the tracking mechanisms are too burdensome or simply unavailable. These KPIs go off on a separate list for possible future consideration or implementation of a tracking mechanism.
Add the tracking frequency for each of the possible KPIs: Again, this is a second way of looking at feasibility and clarity the KPI will provide. If the KPI has to be tracked in a way that is prohibitive to implement it should be moved to the second list.
Remove all possible KPIs that do not add value, provide clarity, or cannot be successfully tracked. If the list is still too long, I simply take the top X number of items per grouping.
Develop a work plan to capture the KPI data points based off the data capture frequency.
The first week of each month, compile all KPI information and generate Excel charts and summary tables. I review this information closely and look for any outliers. Anything that is above or below expectation is investigated and understood. While investigating unexpected improvements, always look and see if the source of improvement may be applicable to other areas.

As an example of KPIs for an IT department, they can track the total number of closed support tickets, initial response time, response time to close a ticket, recurrence rates, failure rates, up-time percentages, support hours, etc.

It is also very common to combine KPIs in your charts and tables. Using the above example, you could graph support hours and total number of closed tickets. When looking at this year-over-year, you should be able to see the effect of support hours on ticket closure rate. Furthermore, looking at these graphs, you can see if your team is closing support tickets at a faster or slower rate than prior periods.

Charting various KPIs are powerful tools when requesting additional resources or policy changes. This single activity alone has allowed it to influence policy and staffing decisions because I had the data to back up my requests.

I would challenge everyone to develop KPIs. Track them regularly and review the results monthly. After just a few months of tracking, you will be able to see patterns and start adjusting to further increase productivity and achievement of yourself, team, department, or company.

Computing under lock and key, the corporate computing life

Michael Cruse — Tue, 01 Sep 2009 04:10:14 +0000

We live in the age of corporate compliance, complex system support, lawsuits, social media, and numerous security vulnerabilities that necessitate corporate IT environments remain locked down. For many years, cries have come from the user base to “free our systems so we can work as we want to work.” And for years, IT departments have resisted those cries.

I have had this discussion with friends, colleagues, employees, clients, and countless others over the years, and my core belief has never changed. IT environments must stay reasonably locked down. It protects the employees and the company from the evils in the wild and from the good intentioned but uninformed masses. Common sense and reason must rule every IT decision, but employees must also understand that not every request is reasonable when taken into consideration for the entire company.

Slate ran an article on this topic, and I love this quote, “Here’s why: The restrictions infantilize workers—they foster resentment, reduce morale, lock people into inefficient routines, and, worst of all, they kill our incentives to work productively.” The author, Farhad Manjoo, was riled against the controlling forces of the IT department. He touches on a few of the arguments for the IT restrictions, but I do not believe he has a true understanding of the implications. He also seems to think that all employees are “power users” and employees have lower job satisfaction because they are not running FireFox. I do not think either belief holds any value.

I am not going to trying and the make the point that all unmonitored employees will run amok, that is an unrealistic generalization. However, I have had some experience with clients in a totally open IT environment, and it taught me that the lack of automated controls increases management’s supervision burden. In one of the worst cases, I was requested to put in a Web filter by the CEO of a company because he was concerned about the amount of time being wasted each day on the Internet. We ran a report after a week of monitoring and found that the average sales department employee was browsing the Internet for four hours a day. They were not browsing competitor sites or industry information but pursuing personal interests. Obviously, there was a big shakeup in the department and the worst offenders were ousted.

In that particular case, the company set sales expectations based off of past performance, industry trends, marketing efforts, etc. and the basic assumption that employees were motivated and on task. These employees were meeting sales expectations. However, just because they were meeting sales expectations, does that give them a license to waste half their day? If they were fully on task, could they have been beating their expectations by 50%? I have heard many times quoted that most industry groups estimate that employees waste on average 25% of their day on non-corporate Internet activities. For some companies in the software, Internet, and media business this makes sense but not for most other companies.

IT departments frequently hear in new software requests that the software is free. I am still amazed at the number of people who do not realize that software installed on their office computer may be licensed differently then when it is installed on their home computer. In an open IT environment the company would need to train all employees to read licensing agreements and know the difference licensing methodologies. What happens when the employee gets it wrong? Who pays the costs if the company is audited by the BSA and they find software license violations?

What about when employees have questions about one-off software applications? The IT department is “supposed” to know how to answer them. Is it even reasonable for the IT group to have that kind of collective knowledge about every application that can be downloaded from the Internet? Even if you doubled or tripled the IT budget, I am not sure the requirement could be met. In the end, IT would have to spend time and money researching how to use non-standard applications to support the user base. But the cry we hear is that the software is free so we should be able to use it. . .free software is not always free.

I was recently lamenting with a friend about a spat he got into over software compatibility. I honestly believe that many people think this is our way of blowing them off. A few years ago, we found particular printer software caused a conflict with our phone system software. When these two applications were loaded on the same computer, it corrupted the OS within a few days. At that time, we allowed employees to install printer software on their corporate laptops for use with while at home. About 25% of those employees had their computers reimaged multiple times. This amounted to a large loss in productivity and cost to the IT department. No one should expect the average employee to be aware of these issues, nor is it reasonable for a company to run continuous training sessions to keep everyone updated on these topics.

And of course, those crazy lawsuits keep popping up all the time. People find some of the strangest reasons to sue other people and their employers. One of the saving graces that companies use to defend themselves is “standard practice”. In any open IT environment, you do not have enforceable standard practices. I have seen some employees accuse their employers of singling them out for recreational web surfing, and not other employees, when confronted about their job performance. When employees are confronted about productivity issues, they tend to redirect the criticism into anything and everything else but themselves. It is sad, but the courts often agree with the employee in these cases if the company does not have policies and standard practices they follow.

I understand that some large corporations have rather open IT environments. When you peel back the onion a bit, you will find that the environment is not as open as most people believe. Filtering and active monitoring still take place and management will step in when needed.

I do think some of my IT brethren take it a bit far and lock down the environment to the point of reduced productivity. This issue is a trade-off between productivity and security. I am a cautious individual and lean towards security, but I am always open to suggestions from my user base. Viruses, spy ware, ad ware, and data mining are real threats and must be prevented. The vast majority of this “stuff” enters computers by the users own actions. Yes, IT must guard against these threats, and some freedom is part of that cost.

Some employees would “get” all the training IT would need to provide for a secure open IT environment to exist, but others would not and that would risk a data breach or worse. I could not justify it in my own mind much less sell it to management.

I do not always agree with employee suggestions, and I try to lay out exactly why I would not allow a particular application or process. Most people think this method is fair and reasonable. I want everyone to be as productive as possible but operate in an environment that is easily supported and that controls costs. I do not want the organization to face frivolous lawsuits or be compromised in any way. Simply put, I want a stable secure environment that is always available to meet the needs and challenges of everyone. This is why the IT environment must remain reasonably locked down for the foreseeable future.

We are all consultants, and everyone is a client

Michael Cruse — Sat, 29 Aug 2009 04:51:16 +0000

It does not matter what position we occupy in our career, we are all consultants. The sooner we realize this the better off our careers will be. I do not care if you are in accounting, facilities, or sales; the fact of the matter is we are all consultants. We have different clients, some are internal and others are external, but they all should be treated as valuably.

In today’s marketplace, many people do not realize their destinies are in their own hands. Sit back and observe how a consultant treats their clients. If they have achieved even a modest level of success, you will see strong relationships being forged with each client. This is how consultants eat. If they do not maintain relationships, then they do not maintain clients. No clients equal no billing, and no billing equals no food. The consultant’s life is focused on relationship building by fulfilling the needs of their clients and maintaining a high level of respect, understanding, and courtesy.

Many employees do not bring this attitude into the workplace, and they are doing a disservice to themselves. No matter where we work inside of a company, we have clients. Our clients may be our fellow employees or the actual customers of the business. Having a consultant’s mindset of relationship building with clients will lead to greater success and achievement. Focus on client needs and help them to achieve their goals. This increases your value to the organization and creates strong relationships that will benefit you throughout the years to come.

Nobody knows where they are going to be in ten years or even in six months in this wonderful economy. Your network will grow as time advances and building strong and lasting relationships can lead to tremendous opportunities in the future. I see many people that focus on building relationships either up or down the corporate ladder, or worse yet, believe their technical skill is sufficient for advancement. This is incredibly shortsighted and can be lethal to ones long-term success. Relationships should be built at every level of the corporate ladder and technical skills are frankly the entry ticket to the modern workforce. Relationship building and solving client needs is the mechanism of advancement.

The wise career minded person stays focused on the needs of their client and helps them to succeed. This mindset will lead to lasting success, and remember when somebody succeeds everyone who assisted in the success will get credit for the achievement.

Get Your WordPress Blog Moving

Michael Cruse — Wed, 26 Aug 2009 03:05:59 +0000

Ahh, what is taking so long for this site to load? Forget it, I am out of here…your users are getting frustrated and leaving. How many visitors do you loose because of how long it takes your site to load?

For me, blogging is as much about my enjoyment of writing as it is about learning new technologies. When I started my blog, I did not have great wisdom or insight that I felt I needed to share with the world. I wanted a venue that I could write my thoughts, interact with others, and learn. I am very pleased that I have achieved my objectives. My writing has gotten substantially better, and I have learned much about blogging, SEO, and other kinds of “techie” stuff.

I wanted to get my website to in the most optimal condition, and with a little searching, I found much in the way of improvements. There is actually nothing original in this post. I must give all the credit to the quality bloggers, techies, and software developers that have worked diligently to improve their own sites, write great software, and share information.

I started by running Firefox with the Firebug and YSlow add-ons. These two add-ons work great together and give you a good overview of what is going on with your site. YSlow grades your site based off of several criteria. I started with an “F” grade, how pleasant for me. By the time that I was done, I had my grade to a “B”.

Most of my improvements can be attributed to the fine folks at AskApache.com. I have included links to the relevant sections of their website.

I added a database management plugin that optimizes, among many other things, the SQL database that WordPress utilizes. The plugin is called WP-DBManager and can be downloaded free of charge from the WordPress plugin site. The other plugin, W3 Total Cache, looks very promising, but I am waiting for some information from my host on support for APC or memcache before I proceed. I have also removed some of the elements off my blog. Frankly, I just had a little too much on the homepage.

I completed a few additional adjustments and tweaks that involved my WordPress theme. I took the extra time to test and document these changes very carefully. Any time the theme is updated by the developer, I will have to implement these last few optimization changes. I only wanted to go through the discovery and testing pain once, so good documentation on my part was required. These last few changes were theme specific, so I did not list them. Yours will be different then mine, so you need to go through your YSlow output carefully and do some research. Be aware that some changes can improve your YSlow grade but only trim off a small fraction of a second of page load time. As always, you need to look at the time it take to research and maintain the change, against the improvement in page load time. Frankly, some changes may not be worth the time and effort.

According to websiteoptimization.com, I still have a bit much on my homepage. This is a great site for looking at load times of your site by object type. It performs a pretty thorough analysis of your site and should be read in conjunction with the YSlow output. I have a lot of images on my homepage, and I pay the price for that in download time.

When I started, my site fully loaded in about 22 to 27 seconds on a T1 (1.44Mb) Internet connection. I am currently running about 11 to 12 seconds to fully load. I would like to get this down to the 10 second mark, but it would involve me having to remove additional images off my homepage and make additional theme changes. On my home broadband account, which is much faster Internet connection, my site currently loads in about 4 or 5 seconds.

Hope this is helpful and will spur you into looking at the load time of your site.

OH &^%$, What Just Happened?!?

Michael Cruse — Sun, 23 Aug 2009 19:04:35 +0000

The morning was just humming along, and we were working quite diligently on our list of maintenance activities. We had scheduled eight hours of system downtime and were progressing with only a few bumps in the plan. It actually looked like we were going to finish our entire maintenance list and get out of the office a little early. Everyone was moving along with focus, so we could get back to enjoying our weekend. Then the computer gods looked down on us mortals and laughed.

Within a few moments, the gentle rumbling of “damn, what just happened” started to echo among the IT staff. It did not take very long to track down the problem as the core network switch was in an error state. This is a bit problematic as most of our network traffic flows through our core HP Procurve 5308xl switches. We are small shop with a relatively simple infrastructure. These HP Procurve switches have done exceedingly well for us over the years and have been absolutely bulletproof. That is, until now.

We had just completed a firmware upgrade on one of these devices with no problems, but now it was unresponsive. The console port told us to reapply the firmware or replace the chassis. This is not the type of device that you just go to Fry’s and pick up. This is the ‘Oh Crap’ moment that IT managers and staff dread.

We were fortunate, after an hour and half we had the firmware updated and the switch resumed normal operation. It was a tense hour and half while we waited for the firmware to load and then did our best to make the switch fail.

While we were waiting, I reviewed our networking fail over plan. I wrote this plan a while ago and thought that it was still accurate. Fortunately, the plan was still spot on with what should be done if the switch had failed the second update. Unfortunately, the assumptions of the plan were not so accurate. They referenced standby equipment that had been disposed of or decommissioned due to age.After a bit of scrambling, I had identified equipment that could be re-purposed, counted needed ports, identified the ports that needed certain classes of service, and felt comfortable we could be fully operational in a few hours. I cannot express my delight when we realized we would not have to implement our fail over plan.

It is important for any IT group to document their fail over plans and regularly review them to make sure that they can actually be implemented. One of the challenges in working in a small environment is you tend to feel like you are “all knowing and all seeing.” Unfortunately, there are too many moving parts, even in a small network, to remember everything. This is why fail over plans must be documented and reviewed at least semiannual. My fail over plan had not been reviewed in the last year, and that was my failure. Let me tell you that Sunday was a fun day as I dug out much of our documentation and started reading and reading.

Employers to Job Seekers: We Snoop, Deal With It

Michael Cruse — Fri, 21 Aug 2009 18:29:51 +0000

Reality is reality and there is no way around it. Since the social-networking boom, research into the online lives of potential candidates happens with ever increasing frequency. The trend of researching candidates’ social-networking profiles will become standard practice for nearly every company. I know this is already the case for many companies. Is it wrong? I do not think so. Ultimately, people have to be responsible for their online actions as much as they are responsible for their real-world actions.

A while ago, I wrote a couple of posts about how social-networking could get you a pink slip, and how it could hurt or help you in your next job. Several months later, and completely unrelated to my posts, a CIO.com blogger, Meredith Levinson, wrote a piece basically telling employers to stop snooping into the online lives of job seekers. Her article made some very good points and is very well written. However, it is not very realistic.

Employee behavior directly reflects on the image of the company. This is a valid consideration that every company, and candidate, should take into account. It is perfectly valid for potential employers to exclude candidates that routinely display behavior and conduct online that is dangerous, inappropriate, or would be considered unwise by most people. Basically, if a candidate cannot exercise reasonable judgment online, then how can they be trusted to exercise reasonable judgment in the workplace?

Can a potential employer abuse access to social my working sites? Of course, a hiring manager that disagrees with political or social commentary by a candidate can, of course, make it impossible for the candidate to be hired. As a candidate, this is the dangerous side of opening your personal life and opinions to the World Wide Web. Remember, only your resume is speaking for you during the first initial cut by HR.

As a candidate be aware, it is really as simple as that. Your potential employer, if not your current employer, will research your online identity. Be sure you know, and are comfortable, with what they are going to find. If you do not like what you find, then change it. This is the beauty of the information age.

Win a Free Copy of The 21 Irrefutable Laws of Leadership

Michael Cruse — Sat, 15 Aug 2009 03:06:57 +0000

I just finished reading The 21 Irrefutable Laws of Leadership, and now I want to share the book with you! Register for a chance to receive a new copy of John Maxwell’s book.

Register now for the giveaway! The winner will be chosen on August 31, 2009.

Congratulations to Sarah in Los Angels, California! She won the book this month, and her copy is on the way.

Register for the current book giveaway!

The importance of self-promotion in your career

Michael Cruse — Fri, 14 Aug 2009 02:25:31 +0000

The concept of self-promotion took me many years to realize the absolute pivotal nature it plays in career advancement. I am not talking about flamboyant, over-the-top, self-promotion that damages your career but the carefully planned self-promotion that advances your career. Most of us will never be fortunate enough to have somebody high enough on the corporate food chain to act as a champion on our behalf. This is something we must do for ourselves.

People spend many years of their career with their noses down and doing a good job but very few people will ever notice. This is an unpleasant but an accurate look at today’s workplace. Your coworkers and management are focused on their jobs and their own problems. If something is working well they are just pleased that they do not have to deal with it is a problem. This goes up and down the entire length of the corporate ladder.

Once I realized that I needed to start promoting myself internally, life started to get better. Advancements started happening, and I was assigned to more challenging projects. I wish I could take credit for this marvelous realization, but it was really just an observation that I made of some of my peers.

I made it my mission to have a conversation with as many executives as I could each month. I tried to bring them some little nugget of information or ask them a question that I thought was insightful. In conversation, I would bring up a recent success, we had achieved that may have had some loose bearing on the executives department or initiative I heard about the halls. I made sure to praise and thank, both publicly and privately, those people who helped me on any project. On the rare occasion, I received public praise, I would thank the person for their kind comments and immediately give all the glory and praise away to my team. This sounds counterintuitive, but works very well. The more you give heart-felt praise and glory to your team, the better you shine.

Once members of the organization were comfortable with me, I started to find about additional projects that other departments were planning. I made appeals to manage them with my department head. Most of the time my requests were denied, but again, I was setting a mental impression of my desire to grow and learn new areas. Slowly, I started getting more unique and fun assignments. This created some positive momentum that I capitalized on to my advantage. I remembered something I read in a book once that went roughly along the lines of always building on successes so you may achieve another success; this is momentum and it has a tremendous upward spiraling effect.

I have never been a flamboyant self-promoter. I find these people do not tend to get the results they are attempting to achieve. Be subtle and calculated in your self-promotion. Pass praise and glory to your team and make sure they get the recognition they deserve. Remember in management’s eyes, any success or failure the team experiences will always be attributed to the team leader.

Fanboys/Fangirls, they just crack me up

Michael Cruse — Tue, 11 Aug 2009 09:16:39 +0000

PC World had a funny post about “fanboys”. As I was reading it, I started to laugh because I actually know some people who would qualify as fanboys. PC World has several more descriptions, take a read, and see how many people in your life you can recognize.

…every story written by professional journalists who don’t think like you are totally “teh biased”, “on the take” or “in the back pocket of [Insert your least favorite company here].” –Darren Gladstone, PC World

…you feel utter contempt not only for Mac and Windows users, but for users of any Linux distribution other than your own. –Steven Gray, PC World

…you believe that the world is divided into a force for good, as embodied in Steve (Ballmer or Jobs), and a force for evil, as embodied in Steve (Jobs or Ballmer). –Steven Gray, PC World

A few of my own definitions of a fanboy/fangirl:

Anyone that is not able to engage in actual conversation with another human being about any topic other then their pet company or product
People who take shorthand or vernacular from one media, like a video game, and use it in daily conversations and/or writing (this one really bugs me)

Overzealous fans are not limited to the tech world, just look at the nut jobs that obsess about Hollywood celebrities. So many people need to unplug for a while and take a serious assessment of their lives. It is crazy some of the discussions I have gotten myself into with over obsessed people. You can find the same kind of blind allegiance in extremes of both political parties. Those ones really keep me up at night. . .most people in the world need a serious vacation.

Is Microsoft holding back netbook innovation?

Michael Cruse — Tue, 11 Aug 2009 03:01:46 +0000

Most people associate innovation with technology, so it is especially disappointing when a technology company becomes the barrier to innovation. In an attempt to protect the sales revenue of the Windows operating system, Microsoft is stifling the market potential of netbooks.

Jared Newman at CIO.com wrote a piece titled “Five Netbooks Microsoft has Crushed” and outlines some of the netbooks that are being discontinued because they are too good to qualify for the discounted Windows netbook price. If these devices are forced into notebook classification, they will no longer be able to compete on price against either netbooks or laptops.

The major appeal of a netbook is the size and price. I do not begrudge Microsoft for making a profit or maximizing it revenue opportunities, but the company was built on innovation. Frankly, it seems Microsoft is cracking down on that which made it great. In order for the OEM manufacturers to hit a competitive price-point, they have to curtail features in order to avoid higher operating system licensing costs. This practice does not encourage innovation, it smothers it.

Gregg Keizer at Computerworld.com has a piece talking about Microsoft’s position on netbook pricing. Simply put, Microsoft wants to move consumers to its more expensive versions of their operating system. The below quote is from Steve Ballmer, CEO of Microsoft, and was taken from a recent analyst meeting.

“We want people to be able to get the advantages of lightweight performance and be able to spend more money with us, with Intel, with HP, with Dell and with many, many others,”

Microsoft is missing the point on netbooks. Netbooks are not desktop or notebook computers; they are niche devices that are growing in popularity. I do not believe that netbooks are reducing the full priced operating system sales. The reduction in OS sales has a lot more to do with the economy and the marketing problems of Vista. Consumers know Windows 7 is right around the corner, so why buy Vista?

Netbooks are a new market with new potential customers.

Multi-computer owners own at least one desktop or laptop. As a group, their computers tend to stay relatively modern, and they purchase upgrades when needed. Netbooks appeal to this group because they do not want to lug the larger laptop when going to the coffee shop to get some work, or recreational surfing, done. Additionally, a desktop computer does not move around the home much so it limits its utility. The small size and aggressive price of a netbook are highly attractive to this group.

It is my understanding that the multi-computer purchasers are the predominate consumer of netbooks. I have yet to meet a first time computer owner who purchased a netbook. I have also never spoken to a netbook owner who replaced their only full featured computer with a netbook. However, I have met a couple of dozen netbook owners, and the netbooks were always the second or third computer.

Microsoft should be looking at netbooks as an opportunity for additional incremental OS sales. By embracing netbooks and encouraging the OEMs to build the best possible devices for the $199-$399 price-point, Microsoft could reap larger OS sales and further solidify its market dominance.

It is conceivable that Microsoft could be left in the dust if they allow other operating systems to move into the netbook space. Consumers will move to an alternative operating system from another big name, like Google, if it has innovative features and the right price-point. Google will encourage innovation and push the boundaries of what a netbook can do; Microsoft should lead this charge, not resist it.

Could it be the consumer that actually wins the office productivity software war?

Michael Cruse — Fri, 07 Aug 2009 04:09:38 +0000

Google has a new ad campaign that is directly taking on Microsoft’s baby, Office. Google has been doing very well head-to-head against Microsoft’s Internet service offerings; however, office productivity is one area where they may just be out of their league. This is a serious revenue source for Microsoft, and they will play for keeps.

Microsoft has recognized the threat of Google Apps and has started to move in its lumbering pace towards a confrontation. Look at the deployment options consumers will have in the next release of Microsoft Office. Office 2010 will have a web-based version similar to Google Apps, mobile device support, and a full-blown application for local installation. Microsoft has even announced that it would have an ad-supported consumer version of Office Web Applications, the web based Office application.

I have been using Microsoft’s Office Live Workspace for several months and it is a great service. It is web-based collaborative storage service that integrates very well with Microsoft Office. This foundation is a glimpse of the future Office Web Applications. Additionally, the Microsoft Web Applications will not have some of the document conversion issues that are encountered when working with Microsoft Office files in Google Apps.

Google Apps is a quality application suite, and I have written positively about my experience with the suite. I still use Google Apps to host my personal e-mail domain. Even though the applications are well designed and feature rich, they are not Microsoft Office or even Open Office. I am reading and hearing of more deployments of Google Apps in education and at municipal government level. This has the potential to save these institutions substantial amounts of money, but I am not sure how they are addressing the inherent security issues that come with Internet based data storage.

For me, I have to question Google’s focus. Google is moving forward on many different fronts and against large established competitors. Below is a list of a few Google products and the associated competitors. The more I think about it, it does seem like Google has a target in mind.

Offering	Function	Competitors
Android	Mobile Device OS	Microsoft, Apple, Nokia, RIM, etc.
Chrome	Web browser	Microsoft, Mozilla, Opera
Chrome OS	Operating System	Microsoft, Apple, Open Source
Apps	Office productivity	Microsoft, IBM, Open Source, Sun, etc.
Gmail	Email	Microsoft, Yahoo, IBM, etc.
Search	Web, Enterprise, Desktop	Microsoft, Yahoo, etc.

Microsoft and Google know the value of business consumers, and they will fight long and hard for their dollars. Office productivity is a core technology suite with large budgets in most corporations. In Microsoft’s latest 10-K filing, they report the Microsoft Business Division annual revenue at $18,894,000,000. Microsoft Office systems generate over 90% of Microsoft Business Division revenue; this is serious business indeed.

No one will argue that Microsoft does not have the strongest brand and market penetration with Office. From a typical business professional point of view, and given that the access methods were similar, which would you choose Microsoft Office or Google Apps? I am betting that it would be Microsoft Office. To the majority of users, it is a known application interface and the file format is globally supported in the business community. Especially when you take into account that under the new Office 2010 business software licensing agreements that employees working from their non-primary computer, like from home, will have access to the non-ad supported web version at no additional cost. This is reminiscent of the good old days when the 80/20 software deployment rule was standard.

Both programs are going to get even better and the product offerings will only improve under stiffer competition. Microsoft should come out on top as long as they do not rest on their laurels. Ultimately, the consumer will have access to better applications no matter where they are located and at lower cost. Will this application access freedom be an IT headache? You bet it will, and I can see the arguments brewing now. In fact, I have already participated in a few.

working on working

Michael Cruse — Thu, 06 Aug 2009 07:16:25 +0000

Some many updates, so little time. I have been less then diligent about keeping my blog updated from a content point of view, as well as, from the technology side. Well, I am working on both issues, but like everything else in life, this will take time.

The back-end updated was my first chore and that has finally been completed. WordPress is running the current release, plugins are updated, and all is running happy. This had me a little stressed as I was more then a few releases behind. I just knew that I would have a database issue, but I am most happy to report that all went well. I will give kudos to the kind folks at WordPress.org. The documentation was excellent and the upgrades completed with zero issues.

Next, I am turning my attention to site design. This is going to take a bit more time then the back-end updates. I have downloaded the latest version of the theme from the nice person who created it, but I have made several tweaks here and there. I have it loaded on a test site, but I need to document my changes (this time) before I move it into production. Some of the spacing and glitches on the current live site will just have to live here for another week or two.

Well, all in good time. I am happy that this is the way of the computer world, if it was not constantly changing, then people would not need us techie people.

Solved. . . The end of an iSCSI irritation

Michael Cruse — Thu, 11 Jun 2009 03:11:43 +0000

We had an issue with our SAN and a couple of Windows servers. When these servers were rebooted from a script, we would lose the network shares that were homed on the SAN volume. The volumes (drives) were mounted correctly; it was just the network shares that were gone. This was bugging the heck out of us for several weeks, and I am so pleased we finally have a solution. A few darn registry entries and a lot of back-and-forth effort was all it took…

A big “thank you” to Robb who worked diligently on the problem with Microsoft.

The Problem: The network shares were lost (disappeared) on volumes that were hosted on the SAN, but only when the host server (Windows 2003 in our case) was rebooted via a script. It happened every time when the server was rebooted from a script, but only rarely happen when the server rebooted via the console. So each time we rebooted the server from a script we would have to go back and recreate the network shares.

Our Solution: We made sure that we were using the latest version of the Microsoft iSCSI Software Initiator, and configured it correctly per the Microsoft documentation. We completed the steps in setting the iSCSI dependency and bound volumes (MS Knowledge Base: File shares on iSCSI devices may not be re-created when you restart the computer). The rest came from working with our friends at Microsoft Technical Support over several weeks.

Open Registry Editor

Disclaimer: This worked for us in our particular situation, and it should not be completed by anyone without an understanding of the impact of these changes. This may not help you in your situation, and it could even make your problem worse, so use this information as a discussion topic with your SAN vendor or Microsoft. It is highly recommended that you consult with your vendor and Microsoft before making changes to your registry. You should always backup up your entire server before making any modification - as well as making an extra local backup of your registry – just in case you OS is damaged or rendered inoperable. Remember Andy Grove’s book, Only the Paranoid Survive.

This is for Windows 2003 server and I have no idea if it applies to any other version or release of Windows.

Navigate to the following registry sub-keys and create the following DECIMAL values if not already present:

1) HKLM\Software\Microsoft\Windows NT\CurrentVersion\ISCSI\Discovery
VolumeRetryCount REG_DWORD 160
VolumeRetryTimer REG_DWORD 1100

2) HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E97B-E325-11CE-BFC1-08002BE10318}
MaxRequestHoldTime REG_DWORD 120

3) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Disk
TimeOutValue REG_DWORD 60

4) HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
ServicesPipeTimeout REG_DWORD 60000

We rebooted via script and console several times and hoped for the best! It worked like a charm for us, and we have had zero issues with network shares disappearing after a manual or scripted reboot.

Best of luck to you, and if you find a different solution, please leave a comment with some information!

Just How Valuable Are You?

Michael Cruse — Sat, 23 May 2009 22:56:48 +0000

Building long term value is a topic that can not be quickly covered. I have been reading about this topic for several years, and I still feel like I am a total amateur. Even though I am an amateur in this field, I recently had a long conversation with someone that was, more or less, starting out in his career. The more we spoke the more the thoughts and ideas started to flow.

I can not take credit for any new insights in to this area. These are just couple of thoughts and regurgitated learning from the past several years. I give the professional writers and management gurus their all due respect, for they have taught me much about life and how to be successful.

I have always told my staff that our goal is to be come critically valuable to a company. In the past, my team would often ear me going on and on about one of my favorite phrases.

“We must get our claws so deep into our clients, that it is incredibly painful for them to be extracted.”

This roughly translates to the idea that I want to be considered so valuable that a client (or employer) would not even image replacing me or my team. I want all aspects of the company to become reliant on the services that we provide. That is not to say that we to do not train and empower people to become self-sufficient. Trust me, I have been there and done that…it is no fun.

I want the company to be able to count on us to get a job done no matter what the odds that must be overcome. I want my team to go the extra mile every single time. We always over deliver, and when we have a problem, we are the first to identify it, accept responsibility (regardless of who/what is at fault), and develop the plan to solve the issue. I want the company to see us way more then just “IT”. Our goal is become integrated into every department and as many aspects of the business has possible.

We listen, anticipate needs, and come up with good solutions on short notice. We can not be prepared for everything that will come our way, but how long it takes us to respond to a new challenge goes a very long way in peoples mindset. We strive to always manage client expectations and come out slightly on top.

I do not have an issue with keeping what we do a bit of a secret. I want accountants to be accountants…not spending time trying to understanding how to deploy a Storage Area Network. We are happy to train staff on how to use the systems provided, but I do prefer that IT is a bit of a mystery to them. I liken it to a car, most people know how to drive one, but a relative few understand how to build or fix it when they have problems.

Ultimately, I want our team to be considered vitally needed. We do what it takes to drive that message into our clients’ minds by delivering on what they never thought we could, and by helping them achieve their highest priorities. Many times, this is done by just making their jobs a little easier. The value of that little effort goes such a long way.

I would challenge every single person to think about the concept of their long-term value and look at how valuable they really are to their organization. What could you do to make yourself more valuable and get your claws in just a little deeper?

Testing CellSpin – A Mobile Blogging Platform

Michael Cruse — Mon, 18 May 2009 01:59:40 +0000

Update: When I got back to a computer and checked the post, I found that it looked fine. The application worked just as it stated. But I just had to fix some of the typos, wording errors, and add a link. My writing is bad enough without all the extra damage the little keyboard and my big thumbs were doing to the English language.

Note: This post is being created from my Blackberry Storm. Oh how I miss spellcheck right now.

I found an application on the Blackberry online store that says it is for “mobile blogging”. It is called CellSpin and it is free – you just got to love that price!

The download and setup was quick and easy. The application allows you to post pictures, video, and audio directly to your blog or other social sites.

Text editing is a challenge on a Blackberry Storm, as moving back and forth in text is just plain hard. I never thought I would say that I miss the scroll wheel. This is one feature of the Blackberry Curve that I miss so very much. The text navigation problems of a Storm will reduce my desire to write “on the run”. It is not a short fall in the application, but with the device. The lack of a spellcheck solution is a shortfall of the program. As you can see by now, I have a hard time spelling kat without a spellcheck program.

Is mobile blogging useful? Sure, for the right type of blog. CellSpin allows for postings to multiple sites, which I found impressive. I can see this being very popular for Facebook and Myspace users. They can snap some video or picture and post it in seconds with the appropriate commentary. That is a very cool feature.

But I must say that it has more limited application when you leave the social site arena, unless you are very good at writing on your mobile device. I am not, so I will have to give up on mobile blogging or get an fold-up keyboard for my Storm.

Microsoft and Apple Mixing It Up A Bit…About time.

Michael Cruse — Sat, 16 May 2009 22:56:55 +0000

Microsoft verses Apple in battle for consumers all mighty dollars…and it’s about time.

Extreme views attract extreme people, and dumb things get said and done. I live and work on the Microsoft side of the world, and I make no apologies for the support I give the company. I am not an Apple or Mac hater, just a realist. Microsoft is the dominate OS provider in business and will remain so for the many years to come. I need to work and support my family, and I want my skills to be in the area with the highest demand.

Now that I have clearly stated by bias, I have been disappointed with Microsoft’s marketing department for a long time. They seem to have gotten so over confident in their market position that they forgot how to compete for the hearts and minds of their consumers. This has been the problem with Microsoft for a long, long time. And it seems to me that it is a common failing in most companies that reach a market dominating position.

The recent “Laptop Hunter” ads, I believe, will prove to be one of the most effective marketing programs that Microsoft has engaged in to-date. Apple has the upscale, artistic, image locked in and I am not sure what could be done to change that consumer mindset. That being said, Microsoft is targeting the other 98% of people who make up the rest of the world, and cost is a key driver for most of them.

This is a bit refreshing from Microsoft. It goes directly to a key issue for most consumers – cost. The average laptop will work great for the average consumer. Is it the latest and greatest? No of course not, but then again, most people do not need cutting edge performance levels, not to mention the cost that exists at the bleeding edge. People need their computers to work at a reasonable performance levels to get the tasks they are working on done. More features or performance than that is hardly ever used.

Does Mac have a role? Absolutely, just not the dominate one. If I was interested in video production or other artistic endeavors, I would seriously look at a Mac. I do not have desires in that direction, and neither do my children at this point. I want my children to work on PCs because they need the skills that dominate in the real business world. If they change to more artistic endeavors, then we may change our position.

I saw the new Mac ad the other night and found it be a bit petulant. I find it amusing that Mac attempts to portray their computers as worry free. No viruses or crashes..really…never?? That is truly a bold statement. And what is wrong with the large choices in PCs anyway?

What is your take on the Mac ad?

Finding what can be found

Michael Cruse — Sat, 16 May 2009 04:50:18 +0000

Is all information cataloged at this point? How many major search providers are left and do they have all the information of the world cataloged? I have no clue, but another search engine is hitting the net. This one says they are different, but then again, so did Cuil.com. And needless to say, I was not overly impressed with Cuil.com offering.

Enter Wolfram Alpha (http://www.wolframalpha.com)

Is it different from the rest? From what I can tell so far – Yes!

How is it to be used in relation to other search engines? Not a clue yet…

Update 1:

I have been doing some additional searches on Wolfram Alpha and I have found some interesting results. So far one of the best has been putting two stocks in as a search query and seeing the quick comparison. This is very cool.

This site will require some getting used to, as far as learning how to write great search statements, but do not let that be a deterrent. The examples sections is very helpful for getting started (http://www.wolframalpha.com/examples/).

Wolfram Alpha is worth checking out, but it is not a replacement for your daily searches at Google or Yahoo at this time.

Update 2:

I am not the only one who likes it for investing…”Using Wolfram Alpha in researching investments“

Book Giveaway is Live! Enter for a chance to win!

Michael Cruse — Fri, 15 May 2009 21:58:11 +0000

I am giving away a new copy of a recent book that I just finished reading. Enter a drawing for a chance to win a new copy of the same book. The book changes each time I finish a worthy book (about once a month). Good luck!

Check out the book giveaway detail page to enter.

(I will only contact the winner of each drawing, and then I delete all entries. This is not to build any kind of lists or get people to subscribe to anything. I just want to share good books.)

Blown Away

Michael Cruse — Fri, 17 Apr 2009 03:37:06 +0000

I may be late on this trend but I was sent a link to the Susan Boyle video on YouTube. I was expecting a joke video, but I was in for a shock. Watch the video and see if you are shocked as well.

What does that say about the value we place on superficial first impressions?

I have been doing a little reading about her, and she is not your typical 40 something. I found many stories posted online, many from major publications, which go a bit into her background. Do a Google search and read a little bit about her.

Watch Susan Boyle on YouTube

As of this posting, the video had been viewed over 16 million times on YouTube.

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