HP Business and IT Services features

Taking ITIL best practices the extra mile - A roadmap for successful service management implementation

When it comes to service management solutions incorporating Information Technology Infrastructure Library (ITIL), that may be the goal for your IT department—but not always the reality for the rest of your business

Virtualize. Optimize. Capitalize. Easing your transition to business-centric virtualization

Virtualization is poised to become a key enabler of the next dramatic advances in IT business value. Once limited to addressing discrete technology issues, it is now a core strategy that can reach throughout your data center and across your enterprise.

Together as one - HP closes EDS acquisition

With the necessary regulatory approvals in place and a thumbs-up from shareholders, HP today announced it has completed its acquisition of EDS, a $22 billion-plus global technology services, outsourcing and consulting leader that pioneered the IT outsourcing industry.

Online TCO analysis tool – Find out what your end-user computing really costs

Do you know how much you’re spending throughout the lifecycle of your end-user computing environment?

Beyond basic BladeSystem support - HP Care Pack Services add crucial value in bladed environments

The adjectives apply equally to blade-based infrastructures and the popular HP Care Pack portfolio of packaged services.

Riding the economic rollercoaster - How can outsourcing help you weather the downturn?

Stephen Minton, vice president, Worldwide IT Markets and Strategies, IDC, offers insight on how outsourcing can help you ride out the economic downturn—and maybe even gain a leg up on the competition along the way.

Streamline software procurement – Software simplified with HP SLMS Online Services

Online Services, the Web portal offered by HP Software Licensing and Management Solutions (or SLMS), puts a world of vital software information right at your fingertips. Developed based on customers’ requirements, it gives you a secure, fast, easy-to-use tool for ordering software, submitting questions and sourcing diverse software licensing-related information.

Cool IT in your data center – Get a head-start on greener, higher-performance, lower-cost computing

Data center cooling costs now account for half of all power-related outlays. And they continue to soar. But cutting these costs — while at the same time improving availability and capacity — is achievable. The trick is knowing how.

Live from Las Vegas! - HP Software Universe daily podcasts June 17-19, 2008 New, interviews & more

Customers headed to Las Vegas for this year’s HP Software Universe, ready to learn, explore and share solutions and expertise to help shift focus from managing technology projects to optimizing business outcomes.

Connections that mean business - Boosting bottom-line results with unified communications

It’s easy to see why unified communications has become a hot topic across the technology community. By integrating diverse data, voice and video systems and applications over converged IP networks, UC enables individuals and groups to connect and collaborate regardless of medium, platform, location or device.

Evolve and thrive - Maturity model guides evolution of business intelligence success

The quest for better business intelligence capabilities and improved decision making marches on. For over a decade, companies have been investing in business and technology initiatives to help reach these two important goals.

Everything old is new again - Transform legacy applications into a modernized architecture

Your business still depends on them but . . . Your legacy applications are running on inflexible, expensive mainframes—with high maintenance costs that starve your technology budget for business innovation. What’s more, the skills required to maintain older applications are disappearing fast. At the same time, you’re suddenly facing a new crop of green-field competitors that move more quickly in the marketplace because they don’t have to contend with the legacy application drain.

Driving data center transformation - Break through the barriers to business growth

Many of today’s data centers have reached a crisis point. Designed for past technology generations, their aging facilities and infrastructures are rife with barriers to innovation and competitive success

Technology transformation - Unilever and HP extend outsourcing services contract

In this space, HP has demonstrated a distinctive collaborative approach combined with a clear expertise in the delivery of global services. This agreement is a natural extension of our current relationship. The intention between both parties is to leverage HP’s scale, expertise and industry leadership to ensure Unilever has access to world-class technology at substantially lower costs.

Boost virtualization's business value - 5 keys to faster, cheaper, better service delivery

By decoupling individual business applications from dedicated hardware, virtualization lets you pool and share resources to meet business demand. So you can add and modify business applications and services more quickly. You can cut costs with a smaller, simpler infrastructure. You can elevate service levels because your people can access needed resources more readily.

SOA testing 1…2…3 - How to reduce business risk, improve performance

Service-oriented architecture is increasingly recognized as the best foundation for building new application systems while preserving legacy assets. Today, there’s no question about its viability.

Leave your legacy behind - Momentum builds for application modernization

More and more companies are modernizing legacy applications to drive business growth with more reliable, efficient IT infrastructures. The Application Modernization Initiative from HP, Oracle and Intel is leading the way.

Best practices to go - HP IP Factory speeds service management implementation

Build on experience. It’s the optimum way to approach any business technology project—especially one involving service management, where leveraging best practices can help accelerate a successful implementation.

Why HP Services? - Make IT drive business success

Today’s high performance IT shops need to go beyond operational excellence. Along with delivering superior services at lower costs, IT decision makers now share the responsibility of driving better business results.

HP Secure Print Advantage: How to raise security, reduce risk across your print environment

Printers are often overlooked when it comes to securing the IT infrastructure. As protection for PCs and laptops becomes more sophisticated, hackers are looking for more vulnerable entry points into corporate or government networks — and finding them.

Master the SAP balancing act - How to modernize and manage your SAP environment

If you are running SAP today, this no doubt sounds very familiar to you. Truth is, you’re faced with a tough balancing act: On one side, the pressure to modernize as you upgrade to SAP ERP 6.0. One the other, the need to manage your SAP environment more efficiently.

Is your business well-connected? - Realize the promise of Unified Communications

Teamwork and collaboration are essential success factors in today’s hyper-competitive business climate. That means the lines of communication between your employees, customers and partners need to be open 24x7. Access needs to be simple. Connections need to be instantaneous. Systems need “always-on” reliability.

Data center success strategy - Rely on HP to supplement your resources and skillsets.

In the new era of business technology, your enterprise looks to IT to drive innovation, competitive differentiation and marketplace success.

Combat stepped-up security threats - On-demand webinar shows how new Symantec software can help.

These days, traditional antivirus solutions alone are no longer capable of protecting your vulnerable endpoints. That’s why Symantec has developed next-generation security safeguards: Endpoint Protection 11.0 and Network Access Control 11.0 software.

Total Care Services - Services for every stage of your capital investment

HP provides complete coverage for the entire lifecycle of your IT infrastructure– from choosing it, configuring it, protecting it, tuning it, all the way to recycling it. This beyond-the-box philosophy, called Total Care, is now customized for the needs of midsize businesses to help them make more efficient use of their limited IT resources and staffing.

Make the most of BladeSystem c3000 - Services for midsize businesses, enterprise satellite sites

The HP BladeSystem c3000 Enclosure forms the foundation for right-sized, right-priced computing solutions in environments where traditional blades are too big, too complex and too expensive.

Ovum Summit on HP Service Management - Analyst: software-services integration drives high-value solutions

A July 2007 Ovum Summit report describes how HP’s Software and Services organizations are working together to optimize the business results of service management initiatives.

Data center energy optimization - Cut power & cooling costs, boost capacity and reliability

One look at the statistics tells you why data center energy efficiency has become a top-of-mind issue

Where are you with SOA? - Rate your organization’s maturity with new online self-assessment tool

You know the advantages of Service-Oriented Architecture - and how it can help your company execute business strategy and achieve business goals more efficiently and effectively.

Streamline server management - Bundled software, support and updates save time and trouble

HP’s Insight Control and ProLiant Essentials software portfolios are designed from the ground up for transforming your server hardware to a best-run server infrastructure.

IDC on Proactive BladeSystem Service - Analyst report cites advantages for mission-critical environments

A May 2007 IDC Insight report, “Overview of HP’s Proactive BladeSystem Service Offering,” spotlights the value of this new service for today’s data centers.

Bridge the Operations Resource Gap - Data Center Services deliver as-needed sourcing solutions

The trend toward business technology is bringing transformational change to the IT function.

Green up your storage - Tips that save money and help the earth

These days, going “green” is all the rage. The green movement has reached all the way into the data center. Greening up storage can help your company cut costs while doing its share to reduce waste.

Today applications are the business - Use the right tools to optimize application quality & value

Align business with IT to improve your application development performance and reduce the application development backlog with HP Quality Factory Services.

Special Report: Choosing the right outsourcing partner - What characteristics make a successful outsourcing relationship

ITIL is already widely considered to be the most accepted and cohesive set of best practice guidance for IT service management. Now the next chapter of ITIL is about to be released. What changes are in store? And what do they mean for your business?

A powerhouse for SOA success - Learn the key roles governance, quality and management play

Clarifying processes around governance, quality and management can drive a broader, more successful SOA deployment — no matter where you are in your SOA journey.

Special Report: Get ready for ITIL V3 - New chapter in service management drives better business outcomes

Build a better data warehouse - Get the right BI solution plus rapid ROI with HP Neoview services

Say you have two companies in the same business running similar business processes. They even share some of the same customers. Yet one company is more successful than the other.

Business-focused ITSM - Optimizing service management for better business outcomes

More and more key business processes are technology-driven. And more and more capital investments are technology-related. Today, IT doesn’t merely support the business. Increasingly, IT powers the business.

The Real Story about IT consolidation—it’s a strategic initiative

March 2007. In the past, IT consolidation was largely viewed as a tactical project designed to lower IT costs. Today, IT consolidation is often a strategic business initiative that encompasses the entire IT enterprise.

ITSM: Are you experienced – Service management transforms IT

With the year-end looming and business units requesting next year’s must-have IT projects, many IT departments are looking for ways to fulfill more and more requests—usually without the luxury of bigger budgets or more staff.

Virtualization beyond the server - Leverage HP Virtual Connect to boost BladeSystem business value

With the innovative HP Virtual Connect architecture, the simplicity, efficiency, and flexibility advantages of HP BladeSystem extend beyond the server to the network edge.

When IT centralization is not enough - Make the right moves to IT shared services

After years of turning to centralization and consolidation to drive cost-savings, CIOs today are envisioning transforming IT from a cost-center into a business-innovation center.

What’s next in business intelligence? - Expanded services to harness the power of information

Leveraging and applying business information more efficiently and effectively is a growing requirement for enterprises today. As a result, many companies are seeking solutions around business intelligence and data warehousing—and are poised to spend nearly $7.2B on related integration and outsourced consulting services.[1]

Do the Math. Where does the real IT Money Go?

If you’re like most business and IT managers, you watch your budgets. You carefully evaluate new equipment purchases. You never sign on the dotted line until you’ve seen real benefits on the bottom line. Yet IT costs continue to be a major expenditure for businesses like yours. Where does the money go?

Protect your critical business data - HP Electronic Vaulting helps you bolster backup, recovery and security

Massive data volumes. Stringent compliance requirements. New mandates to sustain business continuity. Multiple branches with no local IT support.

Managing change with Enterprise SOA - Now SAP software users have every advantage

Making the move to Service-Oriented Architecture brings with it decided business advantages, offering you innovative, flexible ways to solve business problems.

Simplify server management and support - Now it’s easier to build a best-run ProLiant or BladeSystem infrastructure

Your IT operations are getting more complex. But you don’t have the luxury of adding headcount.

Empower your people to succeed - HP helps smooth the move to Microsoft’s next-generation technology

By applying the expertise the two companies have amassed through years of experience with enterprises around the world, HP & Microsoft Solutions for the People-Ready Business enhance your business agility by empowering your people to succeed.

Support 2.0 - Services evolution for the next-generation data center

Increasingly, IT is on the receiving end of a market-driven mandate to evolve from technology-centric to service-centric. This implies a shift in focus from managing and maintaining infrastructure resources to delivering strategic business services. It involves running the IT shop as a business rather than a cost center. And it means that IT is measured on business, as opposed to technology, outcomes.

Consultants’ Roundtable: Application Modernization - Podcast reveals how to get more business value from more applications

Industry estimates say some 10,000 older mainframes are operating worldwide, adding up to some 200 billion lines of code. Today’s modern architecture allows for a great deal of lower-cost standardization and agility.

Cool running - New products save power

When HP Labs Fellow Chandrakant Patel started looking into energy conservation in data centers, awareness of the importance of IT power conservation was in its infancy.

SOA in plain language – A hype-free guide to service-oriented architecture

For the last few years, service-oriented architecture has been hyped as the next big thing in IT. Unfortunately, all the buzz and jargon have left some of us scratching our heads or even dismissing SOA as too good to be true. In fact, many companies are still mystified by it, and, as a result, have not begun the journey to create a faster, more flexible enterprise architecture that better aligns business with IT.

New servers…innovative services - Leveraging next-generation ProLiant performance, flexibility and efficiency

The latest additions to the HP ProLiant server family target today’s data-intensive applications with impressive power, advanced virtualization capabilities and energy-efficient designs. Quad-Core Intel® Xeon® 5300 series processor-based ProLiant platforms deliver high throughput, improved enterprise application performance and up to 90 percent power usage efficiency. And ProLiant DL320 servers are readily scalable systems optimized for high-capacity storage requirements.

ITSM gets even better

HP has announced IT service management (ITSM) enhancements to its mission-critical support services portfolio that help customers plan, implement and continuously improve IT service quality.

Enhancing operational ITSM - The new ITIL aims to ease day-to-day service management.

As the IT organization becomes an increasingly critical link in the business value chain, a highly effective IT Service Management implementation becomes increasingly essential. Based on the comprehensive set of management best practices spelled out in the internationally accepted IT Infrastructure Library, ITSM can be instrumental in optimizing service quality, improving service levels, reducing service delivery costs and maximizing the business value of IT.

Business Intelligence: Guest editorial by Gary Beach

One of my favorite movies is "Miracle on 34th Street". You know the one: The heart warming story of how Kris Kringle saves the holiday season for a New York City department store.

Be open to Application Modernization - Services play key role in new HP, Intel and Oracle joint initiative

Making the decision to move legacy applications from your mainframe systems to an open standards-based environment can bring some significant advantages to your business. You can increase business agility, improve performance and reduce operational costs.

Outsourcing staying power - Seven more years: HP and DIRECTV extend 12-year contract

As the nation’s leading satellite television provider, DIRECTV delivers more than 250 channels of 100 percent digital picture and sound to more than 15.5 million customers.

Data is money - Are you missing important opportunities?

No longer the Cinderella of tools—consigned to the back office and used to run periodic reports—business intelligence tools are assuming their rightful place in guiding competitive strategy in many organizations. Often, by applying the right tools to the right data, companies find they can improve customer satisfaction, identify their best and worst customers, and develop new sales and marketing programs that leverage the information they already have.

Open Source risk-reduction - How to overcome implementation obstacles, accelerate ROI

Once limited to network-edge point solutions, open source applications and the Linux operating system have moved into the enterprise-computing mainstream. But leveraging the cost, performance and agility advantages the “open source ecosystem” can bring means dealing with a whole new set of uncertainties.

Consultants’ Roundtable: Recast IT with Shared Services - Listen and learn how IT Shared Services take your company beyond IT consolidation

The IT Shared Services trend is gaining momentum. This approach is more than consolidation. It’s a new way to recast IT as a powerful support system for business imperatives and productivity. In this Consultants’ Roundtable podcast, you’ll gain useful insight on how and when to best introduce IT Shared Services into your company.

Application outsourcing scorecard - Clients weigh in on service provider performance

Ever wonder how other companies reached their decision when choosing a provider to handle vital application development and maintenance services?

Next-level datacenter computing - Making the most of HP Integrity cost/performance advances

New industry-standard HP Integrity servers provide powerful, cost-effective alternatives to proprietary systems for business-critical datacenter applications.

The secret to successful outsourcing - HP helps Dow manage change for more than a decade

Ready to transform your traditional help desk? Learn how the 10-year Dow Chemical Company and HP outsourcing relationship has successfully managed the challenge of change.

Customers rate their outsourcers – New InformationWeek survey shows who earns the top rankings

To gain a better understanding of how outsourcing engagements are working, InformationWeek Research recently surveyed 420 business technology professionals via the Web, asking them to rate the services provided by their outsourcers in a number of categories on a scale of 1 to 10, with 10 being the highest grade.

Consultants Roundtable: The business case for SOA - A podcast on the economics of service-oriented architecture

Oftentimes, discussions around SOA focus more on technical and development issues. This first in a series of Consultants’ Roundtable podcasts delves into the business value of SOA.

Evaluating storage services providers - HP positioned in “leaders” quadrant for storage services

HP appears in the leaders quadrant in Gartner, Inc.'s Magic Quadrant for Storage Services report issued May 25, 2006*. According to Gartner, Inc., vendors in the leaders quadrant "are performing well today, have a clear vision of market direction and are actively building competencies to sustain their leadership position in the market."

Top 10 predictions for worldwide services - How HP Services aligns with IDC’s views on key success factors

The key success factor for services players, IDC says, is to embrace and encourage standardization and componentization among their peers and partners while building integrated solutions. These actions will benefit their clients and also enhance their own internal ability to quickly adapt to accelerating change.

Global delivery that delivers results - How customers around the world are streamlining application services

When you hear global delivery—do you think of some remote resources or delivery center that may or may not be attuned to your true business needs?

Gartner evaluates HP Services strategy - Read the report: HP Clarifies Its Service Strategy for Targeted Customers

Read the report: HP Clarifies Its Service Strategy for Targeted Customers

Conquer your IT challenges with SOA - Service-Oriented Architecture breaks through the limitations of traditional IT

Market conditions can change frequently and unpredictably—challenging your business strategy at every turn. Your ability to adapt to these changes quickly and decisively can mean the difference between success and failure.

Agile IT no laughing matter at DreamWorks

HP announced that DreamWorks Animation has implemented an HP solution based on a service-oriented architecture that simplifies and consolidates key business operations.

Prepare for the looming IT skills shortage

The world's demographics are changing, and experts predict this will soon have a large impact on the market for IT professionals. Forward-thinking companies are beginning to address the issue now, to ensure that they don't suffer from the IT "capability gap" that appears to be just around the corner.

Four keys to datacenter success - How to enhance your return on HP BladeSystem c-Class technology

Chances are, the items on your list fall within four major areas of concern: Change. Time. Cost. Energy management.

Transform IT with shared services - Deliver best-in-class service and capture economies of scale

You’ve streamlined. You’ve consolidated. You’ve organized and reorganized your IT teams and priorities to better support the business. But it seems you’ve reached the point where you are as efficient as you can be with your current operating model.

Special report: Excellence and Innovation - A five-part series on how HP delivers better support for less, at every service level

At HP Services, we’re continuously learning, investing, and innovating to deliver the computer industry’s broadest and deepest technology support portfolio. This series of informative feature articles explores how your enterprise can leverage HP support capabilities to drive business growth and competitive advantage.

Deploy and manage open source with confidence - How to deploy and manage open source in the enterprise

There’s no question that the Linux® operating system (OS) is rapidly moving through the enterprise. Every day it touches tens of millions of users who don’t even realize it.

Excellence & Innovation: Built-in serviceability - Engineering and design innovations drive simpler, better service experiences.

From its inception, HP has been known as a company rooted in cutting-edge research and development, and our R&D focus and investments have paid huge dividends for the HP user base. Over the years, we’ve contributed major advances in virtually every major IT arena. Today, we provide a portfolio of hardware and software products that deliver ever-higher levels of power, performance, availability, and security.

Looking for the right outsourcing partner? New industry rankings reveal ideal traits for long-term success

HP earned a fourth-place ranking in the leaders category for the 2006 International Association of Outsourcing Professionals (IAOP) Global Outsourcing 100 – the first-ever listing of the world’s top outsourcing service providers. Here’s a look at what makes an industry leader – and an ideal partner to support your sourcing strategies.

Special event replay - CEOs take enterprise computing head on - video

See HP CEO Mark Hurd, and Intel CEO Paul Otellini - along with a special message from Oracle CEO Larry Ellison - and author Geoffrey Moore as moderator.

Follow the roadmap to sourcing success - Gartner Outsourcing Summit 2006 focuses on disciplined multi-sourcing

Just because outsourcing has become a mainstream business practice doesn't necessarily mean it offers a clear path to better business performance, flexibility, or even cost savings. And it certainly doesn't mean that outsourcing is a one-size-fits-all proposition. As demands and expectations shift, new outsourcing models emerge and fast-morphing players and markets create both greater choices and greater uncertainty – from utility-based computing to handing over an entire business process for outsourcing.

Excellence & Innovation: Growing business? Static IT headcount? - Leverage HP support as an extension of in-house expertise

Is your company’s business expanding — but not your IT staff? Are you under pressure to get technology rollouts and migrations completed in a hurry? Could your organization benefit from a focus on business-building, revenue-generating initiatives instead of everyday operations and maintenance tasks?

Excellence & Innovation: Flexibility...Choice...Value - Broad, in-depth support - focused on your unique needs

HP Services fields today’s largest IT support organization, with some 38,000 highly trained people in 160 countries around the globe. Our support delivery personnel average over 20 years of frontline experience. We provide technical education and training for hundreds of thousands of people each year. We manage over 5,000 support contracts for mission-critical environments. We have a worldwide network of 70,000 support partners.

Streamline storage - Cut costs, drive innovation with HP Storage Consolidation Services

The masses of data today’s enterprises need to collect, archive, and keep accessible continue to mount. As a result, today’s typical storage infrastructure has become increasingly complex, decentralized, resource-intensive, and expensive.

Outsourcing - Guest editorial by Michael Corbett

The process of outsourcing has been around far too long to be thought of as a revolutionary concept—but it is revolutionizing the way business is done. For many years, small businesses and large organizations alike have hired outside contractors to provide products or services they either couldn’t provide for themselves or simply chose not to provide based on factors such as cost-effectiveness, timing of deliverables to market, the decision to focus on the organization’s core competencies, or a variety of other factors.

SOA cuts costs and adds agility - Consider the potential Service-Oriented Architecture offers your business

Everywhere you look, SOA is hot. It’s touted as the type of change IT must make if the enterprise is going to successfully mange and exploit constantly changing business conditions.

HP Services: Support you can depend on - See why HP is today’s most relied-on IT support organization

Whether you’re a large global enterprise or a small business, selecting the right IT services partner starts with the same question: “What do you need?”

Spotlight on grid computing - HP experts share knowledge & insights on building an enterprise grid

Building an enterprise grid is somewhat like buying a house. And just as different people approach buying a house in different ways, customers are taking different approaches to building a grid that’s right for their business.

HP awarded over $700 million in IT business from GM - Expanded role helps support automaker’s global IT business goals

HP recently announced that General Motors Corp. (GM) has awarded it more than $700 million in information technology services contracts over a five-year period.

Less is more - How HP Software and HP Services help customers implement their SOA visions

When it comes to building flexibility into enterprise IT, no approach is more effective than service-oriented architecture (SOA). In the last year, thousands of enterprises have adopted SOA, often in the form of Web services. Now that SOA is catching on, enterprises need solutions that make implementation and management easier so they can take advantage of their newfound agility. That's why HP has designed a portfolio of servers, storage, management software and services specifically for SOA implementations.

Excellence & Innovation: Global Delivery - World-class service quality — available wherever your business takes you

In today’s global marketplace, businesses are always open. Technology is always online. Customers are always looking for more diversified product choices and more responsive services available at a moment’s notice anywhere.

Preparing grid for the mainstream: A conversation with Mark Linesch

Industry experts have long touted grid computing as the future of information technology. Today, grids are the foundation for collaborative research and advanced scientific discovery worldwide.

Excellence & Innovation: Technology & Process - Leading-edge tools and methodologies for today's Adaptive Enterprise

Living up to the “invent” slogan on its logo, HP has contributed breakthrough innovations in areas like light-emitting diodes, inkjet printing, RISC technology, 64-bit architectures, nanotechnology, utility computing — the list is long and ever-expanding.

Fact or myth: Tiered storage

If you think tiered storage means more boxes, higher cost and greater management complexity, think again. In the second article in our series on storage myths, we counter the prevailing view that tiered storage adds cost and complexity to data-laden, budget-constrained organizations. In fact, intelligent tiers of storage reduce hardware and management costs while maintaining or improving service levels.

"Plug in" to utility computing - HP Flexible Computing Services deliver IT capacity as you need it.

The early years of the 20th century saw a momentous shift in the way large businesses met their electrical-power requirements. Instead of building and operating their own generators as they had traditionally done, they came to recognize that it was more practical and economical to offload this burden to external service providers and purchase power from them as needed.

Train via RAIL - Hands-on technical training - with no travel costs or hassles.

What's your "dream" training scenario?

Legacy applications holding you back? Take the low-risk, high-value route to modernization.

Whats holding your business back? Could it be your legacy applications, with their lack of flexibility and limited ability to provide the services you need today?

HP Grid Consulting Services - Grid moves into the mainstream

Remember when technology prices plummeted and the solution to every new business demand was to add more hardware? Now many enterprises are dotted with islands of computing that serve individual application needs. Servers and storage are often over-provisioned, utilization rates are low, and IT costs are high as managers face increasingly complex environments.

The business value of SOA - Increase agility, decrease risk with a Service-Oriented Architecture

SOA is about improving business results. It's not an off-the-shelf technology, rather it's an approach to architecting and organizing IT and business functionality that enables you to achieve your business goals while managing change.

Business Support Center - New at the BSC - quick access to personalized problem-solvers

When computing or printing problems happen, it's critical to troubleshoot them accurately. Access information, tools, and resources to address them efficiently. And get back to business fast.

Outsourcing expert in action - Michael Corbett on why and how outsourcing makes solid business sense

Michael Corbett, author of The Outsourcing Revolution, is one of the best-known experts in the field of outsourcing. He's worked with enterprise organizations around the world, and now he's drawing on this experience as he shares his views on outsourcing in this series of short videos produced for HP Enterprise TV.

Looking back in TIME - HP Services helps put 80 years of TIME magazine online.

Early last year, HP set out to digitize the entire 80-year print run of TIME magazine, one of the world's most widely read publications. The idea was to automate the process as much as possible, going far beyond what had previously been achieved in this field.

Technology Management Solutions - Cost-effectively linking business and IT through environment-wide transformation

As the IT organization assumes an increasingly central role in driving bottom-line business results, the focus on the management level of IT operations becomes increasingly intense.

HP Network Consolidation Solution - Making crucial connections for IT consolidation success

IT consolidation is a proven strategy for streamlining inefficient infrastructures, bringing physical resources closer together, centralizing computing capabilities, integrating applications and databases, and enhancing returns on strategic technology investments.

HP customers affected by Hurrican Katrina - click here for customer support and information on relief effort

Outsourcing: the inside story - Get an up close and personal view of the HP-P&G outsourcing relationship

In May 2003, Procter & Gamble (P&G) announced a 10-year, $3 billion managed services contract with HP. Under this agreement, HP Services is managing P&G's IT infrastructure, datacenter operations, business continuity services, desktop and end-user support, network management, applications development, and maintenance for P&G's global operations in 160 countries.

Churchill's Adaptive Enterprise journey - A remarkable, inspiring case study with a surprising historical perspective

LONDON, 1940. Churchill creates the equivalent of a modern-day Adaptive Enterprise, using the emerging technologies of the day to adapt to unexpected situations.

Driving business with ILM - Reassessing the value of information

A 14-year-old boy breaks his wrist in a rollerblading accident. A radiology technician X-rays the injury. What is the business value of that X-ray?

Network security - Keeping converged networks more secure with HP Adaptive Network Architecture

Is your company delaying IP Communications (IPC) deployments such as telephony, VoIP, and video conferencing? If so, what are you waiting for?

Blog on with HP Services - Company executives offer news and views with a personal touch.

Service-Oriented Architecture - Powering the Adaptive Enterprise

HP is expanding our Service Oriented Architecture capabilities with new services and worldwide competency centers to help your enterprise synchronize business and IT so you can turn change into opportunity.

High Performance ITSM Simulation - Dynamic learning experience drives home the power of IT Service Management

The potential advantages of IT Service Management (ITSM) are well established. ITSM can help your enterprise tightly align IT and business goals, design and deploy IT services that support those goals, and enhance the efficiency of day-to-day operations to deliver high-quality services.

HP/Cisco network services - Single-source, single-contract access to HP and Cisco network know-how

High-performance, highly available networking is a core component of today's Adaptive Enterprise. Synchronizing business and IT to capitalize on change means creating and maintaining an enterprise network that is agile, flexible, and reliable.

IT outsourcing excellence - HP and Bank of India recognized for taking “Best First Steps”

The first steps can be the most important steps on the way to a successful, long-term outsourcing relationship.

HP Network Services Solutions - Increase network ROI with enhanced performance, availability, and security

Tight budgets and tough competition make real, measurable returns on your network investments more critical than ever. That's true whether you're adding innovative technology in areas like voice/data convergence and wireless communications or you're simply augmenting your current infrastructure.

Instant Support Professional Edition video demonstration - A quick guide to using HP's comprehensive diagnostic and troubleshooting tool

Do you need some help diagnosing desktop computing or printing issues, but don't know where to start? HP's Instant Support Professional Edition (ISPE) offers easy-to-use diagnostics and quick access to HP experts via Web chat when you need extra guidance. Now you can view a short online video demo to learn how to use this powerful tool.

Information Lifecycle Management (ILM) Services - Unlocking the business value of data in today's Adaptive Enterprise

Effective business management hinges on efficient information management. But with data growing exponentially and its value changing constantly, accessing the right information for real-time decision-making can be a daunting proposition.

Focus on outsourcing - Why HP ranks among the “Big Six” vendors

Steve Smith, worldwide head of HP's outsourcing business, recently talked to CNETAsia News about industry trends and HP's focus for 2005. Here are some excerpts from that interview plus other insights into recent HP outsourcing wins.

Adaptive Network Architecture - An innovative network model for greater business agility

The traditional network model is inside/outside - Internal users are trusted, and security is enforced by a physical network perimeter of some kind that protects company data from outsiders. Unfortunately, such hard separations between insiders and outsiders no longer apply in today's dynamic and interconnected global business environment.

Instant Support Enterprise Edition - Remote support solution offers wider coverage, new capabilities

HP Instant Support Enterprise Edition (ISEE) simplifies management of your multivendor IT environment with a single, scalable, and secure remote monitoring and support solution. A consistent global support infrastructure delivering both reactive and proactive services, ISEE can help you improve the effectiveness of your IT operations, minimize the risk of unplanned downtime, enhance system availability, and reduce operational support costs.

Choosing an outsourcing partner - What it takes to achieve a successful business relationship

In the business world, choosing an outsourcing partner is a big decision, one often compared to choosing a partner in life. Just like successful marriages, outsourcing relationships take trust, collaboration, communication, and chemistry. The ability to resolve conflicts, adapt to business conditions, and work toward common goals separate those who succeed from those who don't.

HP Factory Express - Take the Express-way to fast, cost-effective technology implementation.

Today more than ever before, your competitive success can hinge on bringing new technology solutions on line within tight time frames and shrinking budgets. But the implementation challenges you face, challenges like hardware and software customization, component configuration and integration, IT resource coordination, maintaining solution stability, can add complexity, time, and cost at every turn.

Helping AOL adapt - America Online looks to HP Integrated Support for enhanced business agility

Responding nimbly to change, a key survival factor in today's ultra-competitive marketplace, calls for tight, enterprise-wide synchronization between business and IT.

Product Lifecycle Management - Accelerating product time to value for today's manufacturers

If your business is manufacturing, chances are you are looking for new and better ways to improve efficiencies, value, and competitiveness through your approach to product lifecycle management (PLM).

Global services for NSPs - HP helps streamline creation and delivery of mobile services.

Building on 25 years of telecom heritage and leadership in IP networks, HP today serves the world's top 200 service and equipment providers that deliver voice and data services to hundreds of millions of wireline and wireless customers around the world.

HP's Outsourcing Services Update - Bringing industry analysts, consultants, and influencers the latest news

HP's outsourcing services portfolio provides services and solutions to align business and IT to improve business agility, so enterprise and public sector clients can respond quickly to change and opportunity.

IPv6 Services - Ease your move to the next-generation Internet

The change agent is in transition.

Manage IT as a business - How IT organizations can do more

Start with this premise - Practically every large enterprise today is completely dependent on information technology. Whether it's a financial institution's online banking portal or a manufacturer's supply chain linked to key suppliers, the service quality that IT organizations provide is essential to business success.