Pick up on trends: Learn how clients are developing in other services to see if there is a trend in their behaviours. This identification will help target issues more rapidly and effectively.

 Better decision making processes: sharing thoughts and ideas with other services will help make more informed decisions. Tapping into a wider pool of knowledge is always better than a narrower point of view. 

Continuity of care: It’s important that services talk to one another so that clients can be guided through a network of organisations in a seamless way. Clients sometimes are fed up in always dealing with services which are disjointed. Services which understand each client journey gives rise to treating issues in a holistic manner.

Learn from feedback: This technology enables clients to have their say on their experiences with services. Feedback always helps services to learn and adapt as they go.

Due to unabating demand for our services, we are constantly desperate to increase our supply of bedroom units for the many people within our local community facing adversity. About a year ago we decided to extend our freehold property by increasing its full capacity to nine bedroom units (an increase by five!)

The financial support we have received from various Trusts and Foundations has been overwhelming. Our gratitude extends to ‘Talbot Village Trust’, ‘Garfield Weston Foundation’, ‘Trusthouse Foundation’, ‘The Beatrice Laing Foundation’ and ‘The Bernard Sunley Charitable Foundation’. These philanthropic/funding bodies has helped us secure total project costs.

Building works commenced last week (see pictures below) and are set for a completion date of January 2017. We look forward to housing such vulnerable persons, enabling them the opportunity to rehabilitate their lives.

We had lots going on. There was a live band performing throughout thanks to Vita Nova who put on a terrific show. Many of our guests from the various agencies we liaise with had the opportunity to put up a stand and hand out lots of leaflets and information to other guests which provided a great hub for networking. The BBQ proved to be very popular too. All foods were donated by Waitrose (both the Winton and Wimbourne branches). Also, within our log cabins there was tea/coffee and a selection of cakes and pastries. Inside the log cabin we were also flaunting our new interactive whiteboard which was donated by JP Morgan.

Our main event for the day was the Award Ceremony. This is our opportunity to celebrate the significant developments client’s have achieved over the course of the year. Many high achievement awards were granted to various clients. We thank Abbey Life Assurance for donating these awards.

We want to also thank the many organisations (see list below) that helped us with our summer appeal – providing many items to help our clients enjoy the summer i.e. soaps & toiletries, sun cream, sunglasses and items of clothing.

And lastly, we would be remiss not to mention our annual raffle draw! Lots of local businesses were so kind to donate various prizes for the many winners (please see list below).

Thanks to all those that made the day possible:

Raffle Prize Donations

• Brittany Ferries
• Bournemouth International Centre
• Farmer Palmers
• Barista Palmers
• Barista Brothers
• Moors Valley Country Park
• Pyramid Healing and Intuitive Tarrot Readings
• Valentino Restaurant
• The Happy Buddha Shop
• Garden Cafe
• Flirt Cafe
• Jemini Jewellers

Food and Drink

• Waitrose Winton
• Waitrose Wimbourne

Summer Appeal

• Abbey Life Assurance
• Alan & Thomas Insurance Group
• Rucksack Appeal
• Tesco Fleetsbridge
• Tesco Towerpark

Sam Roubaiey / Garth Underhill / Julie Berti

We thank Garth Underhill of the local Freemasons for donating £600 which came from very generous raffle donations.

The £600 will be put toward our garden in preparation for our open day on the 30th June. The aim is to plant various plants and shrubs as well erecting various garden features.

We also want to thank Garth for all his efforts in coordinating frequent donations of bedding and kitchen items for our residents to use. It is an extremely kind gesture and is really appreciated.

· To maintain an effective Quality Assurance System complying with International Standard ISO9001 – 2008 (Quality Systems) · To achieve and maintain a level of quality which enhances Hope Housing Training and Support Ltd. reputation with customers.  · To ensure compliance with relevant statutory and safety requirements.  · To endeavour, at all times, to maximise customer satisfaction with the services provided by Hope Housing Training and Support Ltd.

QUALITY POLICY:

Hope Housing Training and Support Ltd. Quality Policy is to achieve sustained, profitable growth by providing services which consistently satisfy the needs and expectations of its customers.

This level of quality through adoption of a system of procedures that reflect the competence of the Company to existing customers, potential customers, and independent auditing authorities.

Achievement of this policy involves all staff, who are individually responsible for the quality of their work, resulting in a continually improving working environment for all. This policy is provided and explained to each employee by the Chief Executive.

MISSION STATEMENT

• We provide accommodation, supported in an environment appropriate to the individual’s needs with the objective to move them on to independent living when they are ready.
• The organisation believes in the right of the individual to be treated with respect and due regard at all times, adhering to a comprehensive Equal Opportunities Ethos.
• We aim to offer the highest possible quality of service which reflects the diversity of our client’s needs.

We collected in total enough presents to give out to our 92 clients. All the employees that were kind enough to contribute gave away tonnes of sweets, chocolates and toiletries. Sometimes a small gift can go a long way.

On 15 December, ‘Abbey Life Assurance’ came to our kitchens and cooked a three course Christmas Dinner for 25 clients. We thank the 10 volunteers that gave up part of their day’s busy schedule to help cook for the vulnerable. As well as preparing all foods, they waited on all clients, topping up their dishes and drinks when needed – 5 star service!!

THE family of a big-hearted schoolgirl who spent her Christmas pocket money buying presents for a homeless person is looking for help getting them to someone in need.

To her parents’ surprise little Naomi Clark, 11, came back from a shopping trip with her friend with a pillow, cushion, blanket, cookies and a chocolate santa, wanting to give them to someone homeless.

But with just days to go before Christmas, and some charities inundated with donations, they were unable to do anything in time. Now they are looking for a organisation to take them and make sure they get to someone in need.

Her step-dad Nigel Martin said: “She’s got a very big heart. I’ve been involved on a volunteer basis working with homeless people, and she’s obviously taken it on board.

It’s quite amazing to see a young person like that really wanting to do something.”

We managed to arrange for Naomi to visit our premises in February just past. Naomi came with her Mother and joined two of our Support Workers and three of our residents. In our living room over coffee and cake we enjoyed talking to our guests about our Charity and its history. Naomi also had her opportunity to give away her bag of goodies to our residents. It was a real pleasure to see someone of a young age so benevolent.

We are delighted to announce that Hope Housing has now purchased it’s first freehold property. The completion date was early December last year. We have since had our maintenance team dispatched to the property to tie up any loose ends and ensure it is compliant with our Health and Safety Policy. The property is now fully kitted with fire proof doors as well as other minor amendments.

Subsequent to these works, our maintenance team have also fitted each of the rooms with the necessary furnishings. These items of furniture are all brand new and are to a high quality in standard. We were assisted financially by the Charitable Trust, ‘Help the Homeless’, to afford these items.

The house holds 4 bedrooms. As soon as the bedrooms became ‘online’ (suitable for accommodation) we have been able to start moving clients in to reside within the property. 4 vulnerable clients are now living within the house and have been since just before Christmas 2014. They were extremely grateful to be offered housing and especially at that time of year.

This property is our first outside the Bournemouth area. We are thrilled that we making progression on our expansion strategy, providing much needed accommodation to as many people as possible within a wider reach. I am pleased to report that we are already nurturing relationships with organisations and agencies within Poole that are able to provide us with referrals and resources to support our clients.

Our gratitude goes to the Talbot Village Trust and the Garfield Weston Foundation who provided us with a means for a deposit.