HR MASR

Customer Support Manager - OLX

2019-08-27T13:26:00.002+02:00

Leading the smooth operation of providing our customers with the needed support through our various channels (Phone, email and chat)
Leading the smooth operation of content moderation ensuring that the platform content is of needed quality as well as our customers safe and protected from fraud in the best of our abilities.
Designing the KPI’s of the various operational functions to serve the higher objectives
Develop service procedures, policies and standards
Analyze operational data to overlook trends as well as to take data driven decisions.
Recruit, mentor, coach and develop operational teams and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry developments and apply best practices to areas of improvement
Control resources and utilize assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Report and communicate with the different stakeholders in Dubizzle
Collaborate and work with all the tool providers and communicate needs as well as enhancement opportunities

Knowledge & Experience

Essential

Microsoft Excel , word , PPT

Preferred

Generating reports and analyzing results into actionable steps.

Qualifications & specialist skills

Ability to lead a large team towards a common mission
Ability to question status quo when needed and always be on the look for improvements and optimizations.
Ability to make business informed as well as data informed decisions
Strong communication skills and clear ability to deliver information

Competencies

Problem solving / innovation
Communication
Results driven
Critical thinking

English proficiency in writing and speaking is a must.

To Apply:

https://www.olxgroup.com/careers/customer-support-manager-egypt-cairo

Events Coordinator - German University in Cairo

2019-08-27T13:23:00.002+02:00

Events Coordinator

Vacancy for: Events Coordinator

Ref Code:

Position Summary: To fulfill all events inquiries, solicit and finalize all types of internal and external events and coordinate for the provisioning of events’ catering orders complaint to the GUC top management expectations as well as to the organization image.

Responsibilities:

• Execute all university events and supervise the related preparations
• Handle Event Requests based on the procedures in-place and issue the related Event Orders to all concerned parties for execution
• Attend and administer events preparatory meetings and provide assistance during the actual event
• Handle all major GUC events and assist in concept development
• Supervise and handle the presence temporary rentals on Campus
• Responsible for drafting MOUs related to temp. rentals in coherence with GUC standards and follow-up on the related procedures
• Handle the quarterly event reports and possible presentations
• Responsible for issuing Purchasing requests for event related payments/requirements
• Maintain an up-to-date the filing system of all functions
• Handle all administrative tasks, minutes of the meetings, faxes, phone-calls, guest inquiries
• Handle any ad-hoc assigned duties related to the dept.

Qualifications:

Fresh Graduate or (1 – 3 year experience) in Administration or Events Operation

Requirements:

• Computer Skills: Word, Excel, PowerPoint, Internet and e-mail
• Organizational Skills
• Language Skills: Arabic – Fluent (Written & Spoken)
• English – Fluent (Written & spoken)
• German is an asset
• Administrative Skills

To Apply:

http://www.guc.edu.eg/en/jobs/job_details.aspx?jobID=1805

Senior Advisor, Services Project/Program Management (RSA) - DELL

2019-08-27T12:34:00.002+02:00

Senior Advisor, Services Project/Program Management (RSA)

Location
Cairo, Egypt

As a Project Manager you shall be responsible for assisting the Sr. Director to consistently improve the Project Management Service department, manage internal and external projects, coach team members, reduce risk through audit and compliance methodologies, improve situational awareness of success and risk through project execution and closure. Additional responsibilities will include but not limited to:

Deliver and Improve Project Management Program - It shall be the responsibility of the project manager to Initiate, Plan, Execute, Monitor and where applicable, close projects within the Customer Success Portfolio of services.
Performs Project Tracking - Prepares, maintains, and submits clear & concise activity/progress reports and time recording/management reports. The PM shall apply this proactive approach in routinely tracking the projects and team projects progress against their project commitments.
Enforces Effective Change Control - The PM ensures that scope creep, communications, and quality are carefully managed
Build and Implement – The PM shall utilize, implement, monitor and communicate best practices.

Qualifications:

Bachelor Degree with 7+ years of project management experience from a traditional Information Technology / Security Services environment or a similar industry.
PMP certification required. ITIL V3 preferred.
Demonstrated expertise in MS Office applications; especially in MS Project, Excel and and VISO.
Ability to travel internationally.
Financial acumen; able to track, discuss and present financials to stakeholders.
Extremely detailed oriented and organized with exceptional time management skills
Excellent writing and communication skills.
Proven ability to develop project plans, manage deadlines, risk, communications and goals.
Knowledge of project metrics, including gathering, reporting, trend analysis, creation, and metrics.
Ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis.
Manages internal and client expectations, anticipates operational and tactical risks and tracks them. Clarify, identify, and track requirements and issues, remove barriers, resolve minor project issues and escalate to immediate manager where required.

To Apply:

https://jobs.dell.com/job/-/-/375/13087574

Project Cost Manager - ALSTOM

2019-08-27T12:31:00.004+02:00

What are my responsibilities?

You will be responsible to support the Project Managers at operational level to manage the billing and cash collection process for Cairo Metro Projects.

Your responsibilities include:

Oversee and streamline the billing and cash collection process
Gather the required billing supporting documentation (site progress and factory acceptance reports, arrival onsite, punch lists, etc...)
Meet the Customer to link the validated progress reports to the contractual price list items to be invoiced
Identify any gap of the price list which could be an opportunity or a risk
Support Finance to establish the invoices with the required documentation
Monitor the billing approval and the cash collection process and alert in case of blockage
Prepare the action plan to claim any overdue or not validated payment
Assist the PM and Finance on payment overview during project presentation meetings
Report on the billing and cash collection a weekly basis

Performance Mesaures:

Accurate reporting on the billing and cash collection
On time billing submittals
Time to get billing approvals and cash collection

Organisational Reporting :

In this role you will be functionally reporting to the Project Managers and hierarchically to the Projects Director.

Key Network & Links External:

You will regularly communicate with the following:

Internal: Project Managers, Logistics, Engineering Functions, Test & Commissioning and Finance at on-shore and off-shore teams.
External: Representatives of the Customer’s and the Operator’s organisations.

What do I need to qualify for this job?

In this role, you are expected to build effective working relationships across a diverse project team, with the ultimate goal of establishing a frank and transparent dialogue with your peers.

Minimum Qualifications

8-10 years of experience in cost controlling, and claims management
Bachelor degree in Engineering
Knowledge of project management basis, contracts management, and variation orders (preferably in Railways industry)
Familiar with working in Matrix Organizations
Working knowledge in Excel, PowerPoint applications
Fluent in Arabic & English Languages, French is an advantage

Behavioural Competencies

Efficiency and Effectiveness Oriented
Organized and time-bound achiever
Communication skills. Transparency. Ethical behaviour
Resilience and Reliability
Clear reporting, and anticipation
Ability to work under pressure
Ability to make decisions in a timely and correct manner
Teamwork and leadership
Analytic thinking, rigorous mindset

Preferred Qualifications

Demonstrated expertise with SAP

Location for the role: Cairo, Egypt Based role with occasional business trips outside Egypt.

To Apply:

https://jobsearch.alstom.com/job/Cairo-Project-Cost-Manager-C/551413401

Consultant - Customer Service - Sutherland

2019-08-26T16:20:00.003+02:00

Job Description

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

At Sutherland you will get:

Skills for life: how to solve problems, how to adapt to change, and how to tough it out in the face of adversity
The chance to work with people who will become your second family
A workplace that’s never boring
The opportunity to make someone’s day, every day
Rewards and recognition as you blaze your own trail and ignite your career

Customer Service Consultants in this role get to:

Answer inbound calls to provide exceptional customer service to consumers

Respond to inquiries about products and services, processing payments, or performing general account maintenance

Up-selling customers to new products or services may be encouraged

Qualifications

Our most successful candidates will have:

High school diploma or GED
Demonstrated ability to perform at a high level, to support our high volume of inbound calls
Excellent verbal and written communication skills; proficient reading skills required
Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
Prior customer service experience preferred

To Apply:

https://jobs.sutherlandglobal.com/ShowJob/Id/2182400/Consultant%20%20%20Customer%20Service

Customer Service Manager - Orange

2019-08-26T16:06:00.003+02:00

About the role

Holds accountability for the Quality of solutions provided to Customer
Acts as the customers' primary point of contact and an escalation point
Has awareness of overall and service management profitability of their customers
Proactively identify existing Customer needs, and opportunities and grow the customer relation with Orange
Work with the account team to sell Orange products and services
Create and manage Service Improvement Plans triggered by:
Quality Connect Survey (related to any and all functional areas)
Customer Complaint (including those related to customer invoices
Proactive Action (identified proactively by the CSM)
Ensure customers complains are managed and resolved in a timely manner
Prepares periodic customer service reviews
Handles non-commercial customer queries and complex customer service issues
Proactively inform customer and end-users in advance of any anticipated service interruptions
Provides capacity analysis, forecasts and recommendations
Create and Review any internal root cause analysis (RCA) applicable to their customers and generate customer-facing RCA to be communicated to customers
Handles change requests, tracking of change implementation, change reporting and change billing.
Responsible for data integrity of customer information in all systems/tools
Provides customer with up-to-date technical documentation, including the Customer Operations Guide
Ensures all technical documentations are posted and updated

About you

Degree level or equivalent (Business or Science Degree);
4 to 5 years of experience, preferably in a customer support in the telecommunication industry.
ITIL foundations certification
Customer Service and Project Management Experience
Possess virtual team management experience
Good technical knowledge of Network, IT Services, Mobility, Voice and/or integration solutions and technologies
Possess excellent communication, negotiation, presentation and organization skillsIs fully empowered to coordinate all entities involved in technical performance of our solutions
Able to work independently with initiative and proactivity
Able to work well under pressure and can handle escalations calmly and competently
Fluent in both spoken and written English
Ability to work on NAM hours

Additional information

You have unique experiences, skills and passions. Why not bring them all to Orange?

Here, you can experience a rich, rewarding career and lifestyle that will surprise you with its breadth and potential. Imagine the excitement and satisfaction of what you can do where you can go, and the difference you can make here at Orange.

We value our employees through various recognition programs at country and region and global level. One such program is Orange Stars Bravo which is designed to reward individual achievements that are contributing to building our company's internal culture and bringing it to life.

Department

Customer Services & Operations

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

To Apply:

https://orange.jobs/jobs/offer.do?joid=84794&lang=EN&sType=Indeed

Associate project manager - Orange

2019-08-26T16:04:00.005+02:00

About the role

Responsible for the end-to-end Service Transition process up to the first billing report.
fully empowered to drive the delivery and take decisions on:
- order prioritization
- resource allocation
- delivery schedule set up
- issue/risk management
- proactive communication to client
responsible for the order quality and database accuracy
responsible for the success of migrations
responsible for project reporting to his/her functional manager
responsible for creating delivery dashboards to display the project progress
Accountable for the end-to-end delivery of the assigned sites/orders
Responsible for running small projects end-to-end
responsible for direct communications with the customer HQ and the local sites/orders
proactive communication to client

About you

The required candidate is assumed to host the below skills
3-5 years’ experience in IT delivery field
Can do attitude
Promptability
Agility
Excellent communication skills
Excellent Microsoft office skills
Excellent Negotiation skills
Excellent Organizational skills
Excellent team player
Risk/issue management
Decision making skills
Fluent English Speaker
Network field background skills is a plus
Fluent German speaker is a plus
PMP is a plus

Additional information

Network field background skills is a plus
Fluent German speaker is a plus
PMP is a plus

Department

Customer Services & Operations

To Apply:

https://orange.jobs/jobs/offer.do?joid=84808&lang=EN

Senior Travel Counselor - CWT

2019-08-26T15:55:00.002+02:00

Senior Travel Counselor

- (190002KA)

Carlson Wagonlit Travel SatoTravel (CWTSatoTravel) is seeking an experienced and talented Senior Travel Agent for our Alexandria, Virginia onsite location. As a Senior Travel Agent, your mission will be to “Deliver the Perfect Trip” in order to sustain optimum results for our clients and for CWTSatoTravel.

As the U.S. military and government division of Carlson Wagonlit Travel (CWT), CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry.

We are very proud of our 65+ year history serving U.S. military and government clients, and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family, and encourage you to check out our career opportunities and start your journey with CWTSatoTravel today.

Position Responsibilities:

You will delight the traveler/travel arranger and all CWTSatoTravel clients

Arrange domestic and international travel for clients, including air, hotel, rail, and ground transportation
Be a trusted advisor by offering informed and insightful recommendations which will provide the very best traveler experience
Interact with travelers, and travel arrangers by leading and listening conversations to provide the first level of support for customer service and resolve simple customer problems

You will strengthen the CWTSatoTravel brand

Build loyalty by enhancing our clients’ overall travel experience while meeting every travel management service requirement and expectation
Maintaining a favorable working relationship with all other company employees and ensuring to foster and promote a cooperative and harmonious working climate
Embrace new technology and ways of working to promote flexibility to adjust quickly to the shifting needs of the business

You will build CWTSatoTravel’s value

Utilize CWTSatoTravel preferred vendors to contribute and maximize profitability while ensuring compliance with the clients’ travel policy
Possess a strong understanding of travel trends and industry best practice
Seek higher levels of performance continuously

Qualifications

We are looking for an energetic self-starter with the desire to learn and grow who exemplifies the following traits:

High school diploma or equivalent
Minimum 2 years travel counselor experience
Industry knowledge and reservation skills in order to create multi-segment, multi-destination International itineraries to include air, rail, hotel, and ground transportation
Excellent knowledge of international travel requirements to include international geography, international routings and fare construction, documentation and immunization requirements
Strong working knowledge and understanding of complex international pricing rules and procedures
Experience with group reservations and ticketing
Proficiency in a minimum of one CRS
Sabre experience preferred
Government travel reservation experience a plus
Ability to meet and maintain required performance standards
Excellent customer service skill required
Employment contingent upon successful completion of a security clearance

To Apply:

https://cwt.taleo.net/careersection/ex/jobdetail.ftl?job=190002KA&tz=GMT-05:00&tzname=America/Chicago

Teaching Assistant in Ceramics and Moulding - German University in Cairo

2019-08-26T15:52:00.001+02:00

Vacancy for: Faculty of Applied Sciences and Arts

Ref Code: II8.0

Design Workshops, Faculty of Applied Sciences and Arts, German University in Cairo
Position Begins September 2019

The Design Workshops are an interdisciplinary department within the Faculty of Applied Sciences and Arts at the German University in Cairo. They currently consist of six separate workshop units. The Ceramics and Moulding Workshops belong to the Form and Volume Workshop Cluster.

The Department’s mission is to teach all students practical skills relevant to the three majors programmes in the Faculty of Applied Arts during their Foundation Studies. Throughout the Majors, the workshops are an important resource, where students conduct experiments, realise assignments, create design prototypes, and participate in research. The FASA Design Workshops contribute to the unique profile of the Faculty of Applied Sciences and Arts as a leader in design education in Egypt.

The Faculty seeks a recent graduate interested in deepening their academic profile as a designer-maker in the field of modelling and moulding. Applicants interested in conducting research are encouraged to apply.

Qualifications, Experience, Skills:

- a Bachelors degree in a design related discipline.
- proven experience and knowledge of more than one of the following craft areas:
a) clay modelling techniques, pinch, slab, coil and wheel
b) glazing and firing techniques
c) plaster moulding and casting techniques
d) plaster carving techniques
e) wax, clay and other modelling techniques
f) digital 3D modelling techniques, CAD, Rhino etc.
g) digitally steered manufacturing and prototyping techniques such as CNC routing and 3D printing
- fluency in English
- Patience and good communication skills
- intercultural competence
- ability to work under pressure
- the desire to develop a personal research agenda within the workshop environment and to complete a Masters Degree within the 3 year contract.

Job Description:

Assisting the Workshop Supervisors in the Ceramics and the Moulding Workshops in all aspects of workshop management, thereby expanding the capacity, efficiency and creative profile of both workshops which work in close collaboration. The teaching assistant will be an important link between modelling and moulding related disciplines and is expected to divide his/her attention equally between the two workshop areas. As part of a team, the Teaching Assistant will work together with the supervisors and Head of Department to design courses and assignments, relevant to the needs of the faculty in particular those of the Product Design Department. He/She will report to the Workshop Supervisors and to the Head of the Department.

Responsibilities:

1 - preparing materials for courses together with the technical assistant.
2 - ensuring each student is following steps correctly. Ensuring safety regulations are followed.
3 - independent teaching of some course elements
4 - assisting and advising students in their project work
5 - ensuring all equipment is correctly maintained and the workshop is kept clean, tidy and safe
6 - assisting in organizational and administrative duties within the department
7 - taking student attendance lists
8 - initiating and conducting a personal research project within the workshops

The TA will report to the Workshop Supervisors and the Head of Workshops and coordinate his/her work together with the Technical assistant.

In a dynamic, international team collaboration, flexibility and dependability are of paramount importance.

To Apply:

http://www.guc.edu.eg/en/jobs/job_details.aspx?jobID=1869

مطلوب مدير مشروعات لمنتجعات سياحية

2019-08-26T15:46:00.001+02:00

مطلوب مدير مشروعات لمنتجعات سياحية للعمل لدى شركة تنمية سياحية وعقارية كبرى لاستكمال الهيكل التنظيمي التقدم للوظيفة يكون وفق الشروط التالية :

محترف في مجال P.M.O .
محترف في البرامج الزمنية (P3V3.1/P6V8 ) T.C .
متكامل مع برنامج التدفقات النقدية C.C
متكامل مع برنامج ضمان ضبط الجودة وتنفيذها على ارض الواقع Q.A / Q.C

المرجو من توفرت لديه الشروط السابقة ارسال السيرة الذاتية عبر البريد الالكتروني التالي :
oranined@gmail.com

Tehcnical Officer (Immunization) - World Health Organization

2019-08-26T15:44:00.004+02:00

Job Description - Tehcnical Officer (Immunization) (1903852)

Tehcnical Officer (Immunization) - (1903852)

Grade: P4

Contractual Arrangement: Fixed-term appointment

Contract duration: 2 years (Extension is subject to availability of funds, satisfactory performance and continuing need for the position)

Job Posting

: Aug 25, 2019, 10:13:45 AM

Closing Date

: Sep 15, 2019, 9:59:00 PM

Primary Location

: Egypt-Cairo

Organization

: EM/DCD Division of Communicable Disease Control

Schedule

: Full-time

IMPORTANT NOTICE: Please note that the deadline for receipt of applications indicated above reflects your personal device's system settings.

OBJECTIVES OF THE PROGRAMME

To reduce childhood morbidity and mortality attributable to vaccine preventable diseases and achieve immunization targets through implementing routine immunization and supplementary immunization activities, expanding immunization beyond infancy, and introducing new and underutilized vaccines with ensuring equitable access of all communities and individuals to vaccines of assured quality.

DESCRIPTION OF DUTIES

The incumbent will perform the following duties:

1. Provide technical expertise to member states, particularly the GAVI eligible ones, in developing/updating their EPI comprehensive multi-year plans (cMYP) using WHO and UNICEF format, in line with the national health sector strategy and national immunization policy, and follow up on country implementation of their EPI cMYP;

2. Provide technical expertise to the countries for developing annual immunization operational workplans for implementation of planned activities, in line with the cMYP

3. Develop work plans and budgets including resource mobilization for the work programme and follow up on the implementation of planned activities

4. Design appropriate strategies for delivering immunization services in countries with large number of unvaccinated children

5. Provide technical expertise to low coverage countries for developing and implementing locally suitable strategies and plans of action for improving access to and uptake of immunization services for hard to reach and chronically under-reached populations

6. Conduct periodic review of national immunization programmes in low coverage countries, identify gaps and missed opportunities for vaccination and develop plan of action to address them.

7. Guide immunization data collection, data analysis, interpretation and using the data for identifying gaps in immunization services and for advocacy and resource mobilization

8. Develop training material and conduct training activities to relevant staff on appropriate strategies for delivering immunization services to hard-to-reach populations

9. Collaborate with the partners and stakeholders to harmonize recommendations on policies, strategies, planning and implementation of activities related to strengthening immunization systems in countries with large number of unvaccinated children and seek funding for new projects and work programmes.

REQUIRED QUALIFICATIONS

Education

Essential: Master's degree in epidemiology/public health.
Desirable: Training in EPI planning, health economics, operational research, data management in EPI-related fields. Professional training in biostatistics and data analysis

Experience

Essential: At least 7 years of extensive and practical experience in strengthening immunization programmes at senior level at national and international levels. Excellent field experience in developing comprehensive multiyear plans, EPI operational plans, strengthening immunization programmes in low coverage countries
Desirable: Strong experience in immunization data analysis, interpretation and using data for advocacy, planning and improving programme performance

Skills

- Excellent knowledge in analysing vaccine preventable diseases and EPI-related data, synthesizing information and presenting clear and concise conclusions and recommendations for decision making

- Demonstrated in-depth knowledge of principles, practices, methodology and techniques of planning of immunization programmes at senior level

- Excellent capacity for conducting training and advocacy

WHO Competencies

WHO global Competencies model at http://www.who.int/employment/WHO_competencies_EN.pdf?ua=1

1. Teamwork
2. Respecting and promoting individual and cultural differences
3. Communication
4. Building and promoting partnerships across the organization and beyond
5. Moving forward in a changing environment

Use of Language Skills

Essential: Expert knowledge of English.
Desirable: Intermediate knowledge of French. Intermediate knowledge of Arabic.

REMUNERATION

WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 72,637 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 1640 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.

Apply Now

https://careers.who.int/careersection/ex/jobdetail.ftl?job=1903852&tz=GMT-05:00&tzname=America/Chicago

Hotel Manager - Four Seasons

2019-08-26T15:35:00.001+02:00

Basic Purpose

Provide leadership and management for all operational hotel personnel
Accepts responsibility for the health, safety and welfare of the hotel guests and employees.
Be accountable for all personnel actions, assets, and personal property and the end results of their use.
Represent the hotel to civic, business, industry and local government.

Responsibilities 

Provide leadership and management for all operational hotel personnel: directly for two key management personnel and indirectly for management, non-management personnel.
Accepts responsibility for the health, safety and welfare of the hotel guests and employees.
Be accountable for all personnel actions, assets, and personal property and the end results of their use.
Represent the hotel to civic, business, industry and local government.
Assist in ensuring that all areas of the hotel are appropriately staffed to handle demand periods and that staff are well trained, polite and conduct themselves in a professional manner.
Maintain a solid working relationship with the Hotel Owners and participate in Owner’s meetings.
Personally meet and interact with guests, review all written guest comments and follow up on any guest service issues or needs. Oversee preventive maintenance programs such as “Perfect Room” initiative.
Directly supervise at a minimum the Director of Rooms and Director of Food and Beverage.
Assume the role of Hotel Spokesperson in the absence of the General Manager in any emergency or crisis situation.
Coordinate preparation go timely and accurate forecasts with Sales and Marketing, Food and Beverage and Rooms and Engineering.
Perform other tasks or projects as assigned by the General Manager or Four Seasons Home Office.

Qualifications and Skills

Strong food and beverage background and International experience of 5-10 years hotel operations and/or management in luxury brands
Reading, writing and oral proficiency in English.
Influencing and Negotiation skills
Ability to develop and assess others
Strong Relationship Management skills

What to expect

Be part of a cohesive team with opportunities to build a successful career with global potential.
Have access to a robust benefit plan.
Have an opportunity to engage in diverse and challenging work environment.

To Apply:

https://fourseasons.wd3.myworkdayjobs.com/en-US/search/job/Cairo---First-Residence/Hotel-Manager_REQ10179978?source=indeed

Senior Home Delivery - Ikea - Cairo Festival City - Cairo, Egypt

2019-08-26T15:29:00.003+02:00

Date: 26-Aug-2019

Location: Cairo, EG

Company: Al Futtaim Private Company LLC

About You

You are a customer focused individual who is accountable for his decisions and is engaged in continuous leadership..
What’s more, we believe that you have the following knowledge, capabilities and motivation:

Live and share the IKEA values every day

Education

Minimum Qualifications and Knowledge:

Post Graduate

Minimum Experience:

Must have a minimum of 3-4 years retail preferred
Must be computer literate

Job-Specific Skills:

Analytical Skills
Good Communication Skills
Problem Solving Skills.

About the role
Role Purpose

The Senior Home Delivery is responsible for the management, and administration of all tasks that been assigned by the Home Delivery Manager in order to ensure flexibility in the department and meet customer expectation regarding the process of delivering the products and assembling them in short period.

KEY ROLE SPECIFIC ACCOUNT ABILITIES:

Assisting the Home Delivery Manager in controlling and managing the execution of pre-determined tasks within the home delivery department.
Ensuring that the stocks available in the warehouse are sufficient to meet the delivery and assembly requirements.
Preparing appropriate plans and schedules in order to meet Deliver and Assembly needs.
Assisting the home delivery manager in preparing the annual budget for delivery/ assembly needs and goods flow based on the projected annual sales targets provided.
Maintaining the KPI reports and preparing an action plan for those areas of concerns.
Preparing the daily delivery and assembly schedule based on the previous day's sales and backlog.
Motivating the home delivery staff towards achievement of work objectives. Support the home delivery team to achieve their objectives by ensuring they understand the company business plan and objectives.
Be Train the Trainer for the HD department and ensure all the co-workers in the department are trained in Product Knowledge, customer service training, Concept training, H&S trainings.
Support the home delivery manager in managing the team by participating with their recommendations during the Probationary period reviews and annually reviews.
Monitor attendance of the home delivery co-workers and monitor sickness and other absences levels.

To Apply:

https://www.afuturewithus.com/job/Cairo-Senior-Home-Delivery-Ikea-Cairo-Festival-City-Cairo%2C-Egypt/551318301/

Administrative Assistant - Hilton Hotels & Resorts

2019-08-26T15:20:00.004+02:00

Administrative Assistant (

JOB NUMBER:

HOT06KIS)

EOE/AA/Disabled/Veterans

Schedule

: Full-time

Brand: Hilton Hotels & Resorts

Shift

: Day Job

Job Level

: Supervisor/Team Leader

Job

: Guest Services, Operations, and Front Office

Work Locations

Hilton Cairo Heliopolis

Horreya Uruba street, Heliopolis

Cairo 2466

The administrative assistant provides the Team with administrative support, including typing, filing, answering telephones, taking messages, maintaining appointment calendar, making travel arrangements, internal customer service and other general office duties.

What will I be doing?

An administrative assistant provides the Team with administrative support, including typing, filing, answering telephones, taking messages, maintaining appointment calendar, making travel arrangements, internal customer service and other general office duties. Specifically you will be responsible for performing the following tasks to the highest standards:

Opens incoming mail, dates stamps and distributes accordingly
Sends outgoing mail, both interoffice and outside of the hotel
Routes mail, faxes and other printed matter
Prepares and types correspondence and fairly complex numerical/financial reports, as directed
Prepares correspondence on behalf of management
Duplicates, copies and distributes and mails material for the department/office
Orders and maintains office supplies and equipment
Maintains files and equipment in an orderly and professional manner
Uses the property's email system and maintains their email box, as is policy
Additionally this position may or may not have access and/or control over the email box of assigned supervisor(s)
Appropriate business use of telephone and voice email system
Greets internal and external customers in a friendly and professional manner
Announces visitors and/or handles requests, as appropriate

What are we looking for?

An Administrative Assistant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Excellent verbal and written communication skills
Excellent administration and IT skills
Committed to delivering a high level of customer service, both internally and externally
Flexibility to respond to a range of different work situations
Ability to work under pressure

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous administrative experience in a fast paced environment

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

To Apply:

https://hilton.taleo.net/careersection/hww_external/jobdetail.ftl?lang=en&job=1186660&src=JB-11960

Officer, Faculty Affairs, Office of Human Resources

2019-08-26T15:16:00.002+02:00

Reports to: Senior Manager, Faculty Affairs

Purpose: The job holder is responsible for maintaining and updating accurate faculty records. Support different faculty affairs functions. In addition, perform a variety of moderately office duties, including creates, maintains, and produces accurate and up-to-date databases and prepares reports. Handles highly confidential data and documents.

Principal Accountabilities:

Collects all hiring documents for newly hired Faculty and checks that all required documents and forms is correctly filled
Prepares and maintains accurate filing and archiving of Faculty files according to their status (departments and employment status)
Maintains and updates electronic copy of personnel record systems including all employment-related information and documents
Maintains accurate update for all faculty members’ SAP records
Follows up on the social insurance process completion of newly hired staff
Processes and keeps records of national social insurance coverage and personnel transactions such as hires, leave without pay, transfers, and terminations
Sends and follows up on the termination of social insurance for all resignation cases
Traces the Secondment approvals and national social insurance deduction for all seconded faculty on a semester basis
Generates ad-hoc queries using SAP reporting tool
Produces monthly additional payment SAP reports and verifies SAP entries
Extracts and works on several SAP reports (Active faculty reports, Action Reports, dependents report)
Submits Faculty data reports by assembling, preparing, and analyzing data
Handles Travel Authorization Forms for the new and departed faculty
Creates Final departure and first Arrival trip numbers for all new or separated faculty members
Arranges the pickup to/from the airport for the new and departed faculty members and their dependents
Creates Fund reservations on SAP
Responsible for the issuance of the HR letters as requested
Follows up on all payments related to faculty with the controller’s office
Traces and follow up on faculty clearance forms and termination process
Provides administrative support in various HR activities to the faculty affairs department
Provides assistance on general HR queries and follow up actions, to ensure consistent and high-quality services are delivered to faculty members
Liaises with other internal units/departments on faculty related matters
Works on the adjunct faculty loads by checking and verifying data
Liaises with academic area departments to receive accurate load reports for all active adjunct faculty
Handles Scholarship approvals for all full-time faculty members and their dependents

Requirements:

Minimum Education Requirement:

Bachelor degree in Business Administration or any related field
HR Diploma is an asset

Experience: Minimum of eight years of experience.

Skills:

Excellent command of English and Arabic Languages
Excellent computer skills: MS Word, Excel and PowerPoint
Working on known HCM system, preferably SAP system
Excellent communication, presentation and problem-solving skills
Initiative thinking, customer service oriented, analytical
Ability to collate and compile relevant data from a variety of sources in order to produce periodic reports for supervisor(s)
Ability to monitor and record personnel files and documentation in an organized manner
Must be able to prioritize and plan work activities to use time efficiently

This position is open until August 29, 2019

Placement is based on the candidate’s experience and skills. Only candidates who make it to the shortlist will be contacted. If interested, please send an updated and detailed resume to hr4@aucegypt.edu, stating “10001356 Officer Faculty Affairs“ in the subject line.

How to dress for a Job Interview

2019-08-26T11:56:00.000+02:00

Operations Back Office Officer - EGBank

2019-08-25T15:06:00.002+02:00

Responsibilities

The Branch Operations Officer is responsible for supporting the branch in executing day to day operations, transactions and requests

Requirements

0 – 3 Years of Experience
University graduate preferably with the following majors: Accounting, Finance, Economics, Banking, Investment & Business Administration
Minimum GPA: Good
Good Computer Literacy
Enthusiastic
Details Oriented
Good Command of Arabic & English (Written & Spoken)

To apply for this vacancy:please send your updated CV on Recruitment@eg-bank.com please make sure to mention in the subject Career Code & Vacancy Title.

Team Lead, Community Operations Uber Eats - English, Cairo

2018-02-24T18:47:00.000+02:00

What You’ll Do

Achieve and consistently exceed monthly sales targets
Contribute to strategic plans to improve the team performance and KPIs
Deliver actionable feedback to sales agents who are either outperforming or underperforming on KPIs (sales activities, conversion, QA) and career development.
Help us identify and build best practices for your sales team and others
Hold biweekly 1:1 with agents to discuss their key metrics after reviewing the dashboard
Be available to agents by maintaining a consistent presence on the floor and acts as first point of contact for escalations on critical/ time sensitive issues
Maintain team harmony and high motivation across team members, address team concerns in an effective and timely manner
Build and maintain a high performance culture focused on delivering world class customer support
Communicate and set clear expectations for the team, stay on top of new information and passes along to the team; communicates the “Why” behind the information or decision
Manage enforcement policies including attendance and discipline for the team
Partner with our onboarding teams to smoothly activate the best restaurants in Cairo
Act as an ambassador of UberEATS mission, brand, and product

What You’ll Need

Excellent command of Arabic and English
2-3 Years of professional experience in a sales/account management environment, B2B is a plus
Minimum 1 year of people management experience
Highly motivated to work in a fast paced environment and join a company that makes an impact on communities and cities
Eager to take new challenges and push himself/herself outside his/her comfort zone
Passionate into people development, engagement and motivation
Flexible with working hours and rotational shifts covering 24/7 and ability to work during the official weekends
Excellent communication & Presentation Skills
Strong leadership skills
Ability to make decisions under pressure
Good Problem solving skills
To Apply:
https://goo.gl/G6GHFB

Channel Sales Representative - Lenovo - Cairo, EG

2018-02-24T18:43:00.000+02:00

Position Description

he primary function is to increase the product breadth and market share through relationships / promotion in nominated business partners in a planned and sustainable manner.

Effective sales floor management within assigned business partners
Sell-out management in partnership with Lenovo Business Partner Account Team (Lead Ac Mgr / Internal Sales Rep)
Ensuring the full benefits of the Lenovo portfolio are understood through key communications and training activities
Assist Account Management Team with management of QBR’s for assigned Business Partners
Assist Account Management Team with monthly marketing plans for each account with clearly defined ROI / actions
Capable of engagement at all levels with each Business Partner

Success factors

Consistent achievement of weekly and quarterly sales quota
Ability to up-sell and cross-sell products, options and services
Proven ability to build relationships and to identify / work with Key Sales teams in BP’s
Successful delivery of training and relevant communications to assist pro-active sales and mind-share increase.
Promotion creation / delivery and communication to show good levels of ROI, increased share of wallet and focused activities around higher AUR products

Position Requirements

Minimum of 2-3 years proven IT industry sales experience
Self-motivated and pro-active individual
Enthusiastic, sales driven attitude
Ability to demonstrate thorough understanding of large sales floors.
High Level presentation and communication skills
To Apply:
https://goo.gl/94i1jr

HR Business Partner - Lenovo - Cairo, EG

2018-02-24T18:36:00.003+02:00

Primary Responsibilities

The selected candidate must have a track record of building partnerships with all levels of employees and have a history of implementing successful programs across heavily matrixed organizations. Thought leadership, organizational agility, business acumen, relationship building, and solid execution are the keys to being successful in this position.

Contribute to the business strategy by helping business leaders to identify, prioritize, and build organizational capabilities, behaviors, structures, and processes.
Support line managers in forecasting and planning their talent pipeline requirements in line with the function/business strategy.
Implement appropriate employee training and manage its delivery.
Facilitate long-term initiatives aligned with the strategic agenda.
Help the business unit leader to provide employees with development opportunities and ensure that they are able to meet current and future performance standards.
Develop and promote feedback mechanisms for employees to influence the continuous improvement of HR services and processes.
Provide expert advice and coaching to employees when appropriate.
Understand employee opinions and anticipate their needs and concerns
Review and benchmark the internal and external environment to improve the HR policies and initiatives.
Identify and drive the communication and sharing of best practices across functions to facilitate continuous improvement.
Act as a liaison between the line and HR to ensure that HR services are aligned with internal client needs.
Identify new opportunities where HR can add value to the business.
Maintain knowledge of progressive HR practices and key trends.
Ensure that a strong leadership and coaching culture permeates and organization.
Manage specific projects as determined in the annual HR operational plan and participate in functional and cross-functional initiatives.

Position Requirements

5+ years experience in Human Resources, MNC background preferred.
Bachelor or above degree in business administration, HR management, or related field.
Strategic, organized and result-driven, good at communication and execution.
To Apply:
https://goo.gl/CGZ9tX

Lead Contract Manager - GE

2018-02-24T18:25:00.002+02:00

Essential Responsibilities

The Contracts Manager develops practical and innovative ways to identify and meet goals. In this

role you will be responsible for work that is less defined in scope, utilize your experience or

expertise to solve problems, develop and execute objectives for self and others and have the

ability to effect short-term and some long-term business goals.

Represent GE interests in customer and internal meetings for project close outs as well as active

projects and future contracts

Report commercial risks, mitigation, and resolution to management via business segment risk

reviews, and assume a role in developing world-class risk mitigation strategies

Drive Contract Management Margin Enhancement program in the assigned segment/region with

focus on change order management, negotiation of settlement agreements within established

financial reserves etc

Provide commercial / contractual support in the development and implementation of negotiation

strategies to mitigate contractual risks on assigned projects

Assist in the preparation of presentations, negotiation of claims, and the writing and execution of

settlement agreements to resolve issues

Support electronic order release system including interfacing with information systems for

problem resolution and system enhancement as well as related database and administrative tools

Participate in the maintenance of Inquiry-to-Order (ITO) / Order-to-Remittance (OTR) contract

management databases such as Engineering, Procurement and Construction (EPC) Terms and

Conditions (T&Cs), consortium management database and construction subcontract databases

and liquidated damages and insurance recovery databases

Support efforts to pursue Insurance / Supplier Recovery as appropriate

Qualifications/Requirements

Bachelor’s degree in Engineering, Law or Business from an accredited university or college
At least 10 additional years of experience in project management, financial or commercial

contract management.

At least one year of negotiation and customer facing experience.
Willingness and ability to travel for frequent travel

Desired Characteristics

Master’s degree in Business or Finance
GE Leadership Development program (PMLP, OMLP, JOLP, RELP or equivalent)
Demonstrated Leadership in a matrix environment
Negotiation experience.
Energy markets experience.
Knowledge of Project Financing will be a plus.
Strategic thinker with a track record for developing innovative solutions to difficult Business

problems.

Diligent, dedicated and detail oriented.

Demonstrated ability to deliver while handling large numbers of diverse tasks.
Project management experience in power industry.
Construction management experience.
Field engineering experience.
Contract management or negotiation experience.
High energy level - self-starter.
Technical knowledge of product lines and associated systems.
Microsoft suite proficiency.
Six Sigma training (GE employees only).
Strong oral and written communication skills in English. Preferably bilingual with Arabic language

skill.

Strong interpersonal and leaderships skills

Locations: Egypt; Cairo

To Apply:

https://goo.gl/zkos8Y

Customer Service & Account Opening Officer

2018-02-24T18:21:00.000+02:00

Key Responsibilities

Deal directly with SFS customers on all related queries to equities settlements & foreign Exchange proceeds, in addition to the monthly evaluation.
Handle all related SFS customer issues, including all required investigations, monitoring, and reporting.
Interact with issuer companies, Brokers and the stock exchange to gather any business related information.
Confirm related FX deals executed on behalf of clients.
Follow-up on unsettled FX deals, & send related interest claims.
Update all pending securities with the proper failing reason.
Follow-up on GDR settlement, to ensure proper conversion.
Submit weekly MIS reports to the region.
Submit clients’ reports, as appropriate.
Logging all clients’ inquiries/requests/complaints on the system.
Prepare departmental proofs.
Respond to client’s market questionnaires even if not related to daily settlement and provide guidance to clients in case required.
Deals directly with SFS customers for verifying account opening requirements and respond to queries.
Prepare all documents for ASU to open safe keeping & cash accounts.
Deals directly with EGX & Central depository to open trading accounts in the market and submit all KYC requirements.
Full understanding of capital market and market players roles.
Ensure proper Follow-up/escalation for existing accounts before expiry.
Handle any related account opening requirements like FATCA – DTT certificates and any new required documentation

Knowledge/Experience

Fluent in English language, written and spoken.
Computer skills (MS Office)

Skills

Ability to work under pressure.
Energetic, excellent communication & time management skills.
Multi task oriented.
Arabic language skills are an advantage for this role

Qualifications

University degree.
Minimum two to three years of related experience.

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

To Apply:

https://goo.gl/MdkM9X

IT Analyst - Eli Lilly and Company - Cairo, EG

2018-02-24T18:15:00.001+02:00

Responsibilities

IT Analysis Tasks

Enables effective information flows across IT business processes and our partners’ business processes.
Implements innovative approaches when integrating new technologies supporting business transformation.
Anticipates the implications of technical decisions on project timelines.
Provides effective guidance to project teams (including contractors and external service providers) on how to design and implement solutions and tools for optimal enterprise use.
Uses standardized processes for requirements definition, analysis, design, construct, and test activities.
Modifies existing systems or integrates packaged systems with existing infrastructure to meet business requirements.
Participates in the development of IT strategy development for interfaces, data, and applications

Digital Marketing tasks

Be an effective influencer and team-worker in collaboration with Marketing, Medical, Sales and IT to develop and execute Multi Channel Engagement "MCE" brand strategies that meet customer demands
Identify short and long term MCE strategies for the marketing team, work with Brand Managers to
Ensure 100% implementation of committed plans/programs across Brands
Provide monthly affiliate level MCE scorecard and status update, ensure appropriate completion of the scorecard metrics and sharing with region on timely basis.

Basic Qualifications

Female Bachelor’s degree of computer science or equivalent is a must
Experience of working within a previous e-Commerce / Digital marketing channel role is a must
3-5 years of experience in information technology
experience of Project Management, Systems Architect & Design
experience in Service Management, Business Analysis Supplier Management

Additional Skills/Preferences

The ideal candidate should have strong digital capabilities to manage websites, mobile applications, email marketing etc. Key requirements summarized as follows:

Strong leadership skills to influence cross functional teams towards strategic solutions.
Ability to influence senior management on strategy and decision making
Strong presentation and communication skills.
Experience of working within a previous e-Commerce channel role and broad understanding how brands work in the digital world including promoting and growing brands in SOM, equity and sales leveraging digital channels
To Apply:
https://goo.gl/Zeo9sv

Development Engineer | Al Futtaim Group Real Estate | Cairo, Egypt

2018-02-24T18:10:00.002+02:00

About The Job

Assist Development Manager in preparing the Development Briefs and Repots; project feasibility studies , Minutes of Meetings, Progress reports,…etc
Assist Development Manager to Prepare and obtain different documents required for the preparation and approval of Preliminary, Investment and Project Budgets by different stakeholders in compliance with AFGRE policies and procedures;
Assist Development Manager to prepare presentations to Present information on project costs and anticipated revenues; communicate information to different teams to prepare Feasibility Business Cases;
Assist Development Manager in Monitor performance; report on development; review programs; and confirm cost and program compliance with business cases and to present designs to ensure adherence to time, cost and quality requirements;

About You

Minimum Qualifications and Knowledge: B. Sc. in Architecture, Civil Engineering, or Construction Engineering

Minimum Experience: 1 year of experience preferred in a real estate developer if available

Job-Specific Skills

Arabic and English proficiency is a must
Professional skills in Microsoft Office and AutoCAD

Behavioural Competencies

Ability to work under high pressure and carrying out simultaneous multi-tasks
Self-motivated with high leadership, organizational and communication skills
Highly committed and up to the company’s code of ethics

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

To Apply:

https://goo.gl/j2WGQs

Senior Accountant - Accounts Payable | Al Futtaim Group Real Estate | Cairo, Egypt

2018-02-24T18:08:00.000+02:00

About The Job

Prepare and direct of daily vendor payment recommendation.
Review and verifying all bank transfers prepared by the accountants.
Manage all Payment vendors within the due dateReview and verifying all SAP vendor contracts / PO.
Process and review fixed asset module SAP transactions.
Develop implements and maintains systems, procedures and policies, including accounts payable functions to ensure adherence to company guidelines
Follow up and prepared the prepaid expense across all SPV.
Follow up and prepared the accrual expense across all SPV
Provide accounting assistance to the AP Department accountants
Respond to vendor inquires and clarification.
Respond to line manager special assignment.
Interface with management in other departments.Month-end, quarter-end and year-end closing section activity company transactions.

About You

Minimum Qualifications and Knowledge: Bachelor's degree in accounting, or business administration.

Minimum Experience: Five or more years of accounting experience

Job-Specific Skills: Must have ERP (preferably SAP) system experience.

Good planning and organizational skills to balance and prioritize work

Strong experience in setting up and organizing database and spread sheets

Experience providing finance support to business operation functions coupled with strong analytical, problem solving, and excellent communication skills

Behavioural Competencies

 Hardwork

 Communication

 Teamwork

 analytical skills

To Apply:

https://goo.gl/e36HDZ