Hyperion Gaming | Jobs

Mobile Marketing Manager

Thu, 24 May 2012 14:33:59 +0000

We are looking for an experienced marketing manager to join the marketing team and drive the revenue and continued growth from mobile devices. The role would involve the recruitment and retention of mobile players across all of our products, liaising with our software suppliers on new release launches and managing external media partners. The ideal candidate would have experience in a similar role, understand the latest mobile technology and work well within a team.

CRM Manager

Thu, 24 May 2012 14:30:01 +0000

The job role

• Adapt centralized CRM plans to suit local market to grow customer lifetime value
• Develop local personalized / targeted campaigns using relevant customer channels
• Implement segmented CRM campaigns for activation, retention and reactivation of existing customer base (base management). Sports book, Casino, Poker, Soft Games, Bingo
• Cross-sell and up-sell gambling products to existing database using relevant customer channels
• Analyze and monitor the local market: competition, customer insight and trends
• Co-ordinate outbound marketing activity by liaising with product teams, briefing data , copy and graphics requirements, setting up related bonuses and testing customer response mechanisms through CRM interface
• Other CRM related activities including translations of betting criteria, poker and casino tournament mechanics.

The candidate
• The successful candidate will have previous experience of direct marketing / CRM either through agency or client-side roles, having had responsibility for coordinating or executing customer communication campaigns
• Excellent copy-writing skills, including accurate translation
• Key skills will include: planning, scheduling and analytical abilities as well as strong numeracy and PC skills. Good interpersonal skills and organisational skills will be essential to the role
• A keen interest in sports and knowledge of Casino / Online Poker would be very much appreciated for this role

Social Media Manager

Thu, 24 May 2012 14:25:20 +0000

Job Role

To work in conjunction with the Head of Social Media to drive integrated marketing campaigns around our existing and new social media products. To create the strategies for all strands of the business, including online marketing, live events, TV, CRM promotions, PR, regional activity etc, based on strong audience insights.

Utilising extensive knowledge and demonstrable experience of harnessing the opportunity of social platforms in global markets and a deep understanding of audience insights/measurement and analytics, the Social Marketing Manager will play a key role in the creation of bespoke marketing plans and strategies relating to specific campaigns.

Key Responsibilities

· Create and deliver social marketing campaign ideas and strategies to support achievement of the overall marketing strategy plan.

· Maintain and enhance the brand presence across all social channels, globally

· Build and manage strong relationships with external agencies, partners and contractors to ensure effective functioning of the department.

· Build and maintain effective internal, cross functional relationships to maximise the potential of social, across all channels.

· Manage regional teams to provide direction and support to enable them to execute bespoke social initiatives

· Contribute to and help execute a social media training calendar

· Maintain detailed accounts of our global social community through regular and accurate reporting of the growth, changes and trends of our global community

· Remain abreast of our constantly changing business environment and identify and recommend new platforms/techniques and strategies to take account of market changes.

· Input to regular budgeting, forecasting and financial planning sessions

· Help develop our approach and vision for social analytics

· Drive the thought leadership in company-wide product and platform initiatives that integrate social media

CRM Executive

Thu, 24 May 2012 14:02:36 +0000

Reporting to the Head of Retention, the CRM Executive will be responsible for maximising lifetime values through effective customer relationship management for the company’s consumer brands and white label partnerships across all contact points including (but not limited to) SMS, email, direct mail, web and WAP sites and social media.

Responsibilities

· Plan, execute and evaluate promotions and CRM campaigns from idea to content to broadcast using SMS, email, in-game messaging and social media channels.

· Keep website, WAP site, touch mobile site and social pages up-to-date with latest news, games, promotions and winners.

· Work closely with the wider marketing team to deliver integrated marketing campaigns and to provide marketing support when required.

· Project manage marketing tool integrations for email and SMS.

· Produce relevant and original content that improves customer communication and SEO.

· Manage and develop automated campaigns for conversion, reactivation and cross-sell.

· Calculate, credit and communicate player promotions, VIP cashbacks, offers and rewards.

· Conduct competitor research on offers, promotion and new games.

· Liaise with the customer support team and other company departments as and when required.

· Contribute as a member of the commercial team with new ideas and improvements.

Required

· Degree level education.

· Minimum 1-2 years online and/or mobile CRM experience ideally in iGaming.

· Excellent written and spoken communication skills in English.

· Proficient in HTML and email broadcast tools.

· Strong analytical skills and good understanding of Excel.

· Proactive attitude, attention to detail and aptitude for learning.

Ideal Candidate

The CRM Executive should be driven and creative with a can-do attitude and outgoing personality.

Head of CRM

Thu, 24 May 2012 13:59:34 +0000

Purpose of the role:

The Head of Customer Retention is responsible for the retention of existing players, the re-activation of lapsed players and the engagement of new players. As Head of Customer Retention your role will be to develop and manage all customer retention activity identifying new opportunities to improve customer journey, optimize ROI and ultimately increase revenue streams. You will advise senior stakeholders at board level and work with both marketing and call center teams to achieve your retention objectives.

Duties and Responsibilities:

· Owning, setting and executing the Customer Retention plan.

· Management of all customers touch points – SMS, Email, DM, and Outbound Calling & Social Media.

· Management of the customer retention-marketing budget, plan and company revenue targets.

· Customer analysis and research.

· Implementing and management of customer segmentation.

· Responsible for competitor promotional analysis.

· Website content strategy

· Management of DM, Loyalty and promotional agencies where applicable

· Responsible for improving customer attrition rates

· Management of effective customer strategies to build loyalty and to create up and cross-selling opportunities.

· Responsible for customer promotions to online gaming where applicable

· Team management, goal setting and monitoring, training and management of appraisals.

· Responsible for the Consumer VIP programme.

· Focus group setting and consumer research studies.

· Developing customer insights and understanding which customers are loyal to you.

· Launching and measuring the success of loyalty programme

· Looking to the future, and understanding what new developments can be expected in the coming months and years

Skills:

· Previous background in Customer Retention in an egaming environment

· Excellent communication skills, both verbal and written

· Presentation skills

· People management and leadership skills and ability to motivate employees in a high pressurised environment

· Influencing and negotiation skills

· Good time management and organization skills

· Problem solving skills with the ability to adopt a logical approach to solving problems

· Good numeracy skills

· Competent technical skills

Marketing Manager

Tue, 22 May 2012 08:24:18 +0000

Position: Marketing Manager

Salary: £24,000-£27,000

Location: Harrogate

Reference: HYP 3036

Description

You will be responsible for the day-to-day management of our mobile and web casino brands and online bingo skins. You will have overall responsibility for the performance of the brands, for developing our marketing strategy and ensuring delivery of innovative and unique marketing initiatives.

The Role

Management of all marketing projects for our casino and bingo brands
Regularly assess effectiveness of the plans with regards to customer acquisition and deposits.

Planning and implementing suitable promotional offers
Design and manage marketing tools: banners, ads and landing pages
E-mail marketing / Viral marketing

Day-to-day liaison with software and licence partners particularly with attention to customer queries and bespoke promotions.
Design and implementation of offline marketing
Creation and implementation of an affiliate marketing plan
Conduct regular competitor monitoring.

Requirements

3 years previously working in a marketing position
Previous experience of managing a marketing budget
Experience working within the iGaming industry is desirable
Self-motivation with a high level of creativity and a sense of urgency
Excellent organisational and self-organisational skills
Ability to manage several simultaneous projects and resources without losing focus
Strong attention to detail and organisational skills
Proficient in MS Office, including Excel & Access

Italian Webmaster

Tue, 22 May 2012 08:18:43 +0000

Position: Italian Webmaster

Salary: £25,000-£35,000

Location: Harrogate

Reference: HYP 3035

Description

As a dedicated Webmaster you will implement web pages, maintain content, track and optimise site performance, and oversee day-to-day management of one or more of the company’s websites.

A large part of the role will be ensuring that our pages rank highly in SERP’s using White Hat SEO techniques.

The Role

Preparing and implementing long-term plans for website development.
Day to day maintenance of the websites and addition of new content
Acting on all levels of SEO (Page structure, Content, Social buzz, Linking, technology, et al) to increase rankings.
Working with Web Designers, Content Writers and other SEO analysts on a daily basis.
Liaising with a technical team on programming, software and hardware issues that affect the websites functionality.
Reporting on the overall performance of the website

Requirements

Native Italian speaker with good command of English or English speaker with very high proficiency in Italian.
Excellent knowledge of HTML5, CSS3 and preferably ASP and jQuery.
Proven web management experience
Proficient with Dreamweaver.
A detailed knowledge of Google Web Master guidelines, keyword research and targeting
Attention to detail that borders on the obsessive.
Educated to the equivalent of A level standard or higher

General Manager / Country Manager

Tue, 22 May 2012 07:49:17 +0000

Position: General Manager/Country Manager
Salary: £60K + Benefits
Location: Various
Reference: HYP 3034

The Company
A leading Global operator in online and retail gaming is seeking a General Manager / Country Manager to head up their local operations and to ensure the success of the Joint Venture with their governmental partners.

Responsibilities
• Proactively drive and manage all areas of Gaming Operations – Finance, Marketing, I.T. and Customer Support.
• Be main conduit with our Government Partners.
• Ensuring that profit performance is achieved and exceeded, whilst complying with all relevant legislation, regulations and Company policies.
• Identifying commercial opportunities, as well as assisting and guiding management to increase profitability by new marketing initiatives.
• Compile accurate and timely performance reports.
• The development of succession plans for all Management and Staff, ensuring sufficient trained and competent Department Heads are available to run all key departments.

The Candidate
• Three to five years of experience in leading or playing lead role in Operations, preferably from online gaming industry.
• Excellent interpersonal, communication and presentation skills.
• Comfortable presenting to senior management.
• Driven, self motivated, independent, dependable and passionate individual with strong leadership ability and excellent project and time management skills.
• Good business acumen and entrepreneurial sense and excellent organizational, analytical and problem solving skills.
• Willing to travel regionally and internationally as required.

Head of Account Management/Client Services

Thu, 17 May 2012 17:14:49 +0000

The Company
A leading provider of cutting edge games content is currently recruiting for a Head of Account Management/Client Services.

Job Summary
• Operating as a key member of the business, this role will be responsible for coordinating with key external and internal stakeholders to ensure the business delivers exceptional levels of service and profitable long-term customer relationships.

Key Responsibilities
• Lead the coordination between external stakeholders (including customers and platform providers) and internal stakeholders (including business development, games design teams, technical teams and finance) to ensure that customers experience exceptional levels of service - from contract signature through to product delivery and invoicing.
• Manage and build key customer relationships to maximise revenue generating opportunities, in conjunction with relevant business development personnel.
• Key areas include content supply expansion opportunities and contract renewals.
• Gather and assimilate relevant customer feedback, such as player demographic data and competitor insights, and communicate to relevant internal stakeholders.
• Actively participate in the strategic planning process for the company, in conjunction with the Group Strategy Director and Managing Director Interactive.
• Contribute to the development and execution of multi-channel game content launches.
• Participate in marketing activities, such as trade show attendance.
• Undertake regular networking activities to build and maintain a network of Interactive gaming industry contacts.
• Build and maintain an extensive knowledge of the global Interactive gaming market, with a particular focus on new regulating markets.

Knowledge, Skills & Experience
• Degree level or equivalent qualification.
• Extensive knowledge of the European iGaming industry.
• Previous experience working within a client services/account management function.

Person Specification
• Candidates will need to have the following attributes to be successful in the role:
• Must be able to work in a fast paced environment with minimal supervision.
• Exceptional written communication and presentation skills.
• Strong networking and relationship building skills.