What is Enghouse SmartDial?

Enghouse Interactive SmartDial is the industry leading outbound dialer, providing clients and agents with an unparalleled experience, delivering higher agent productivity and simplifying compliance with regulations as compared to other outbound dialer solutions. 

Six Reasons to Use SmartDial from Enghouse Interactive:  

- Engineered to work natively with Enghouse Interactive Contact Center solutions - Seamlessly integrates with other Contact Center platforms as well - Intelligently blends Outbound call flows with Inbound flows to optimize Agent productivity - Easily satisfies national, regional and local regulations (i.e. TCPA, FDCPA, DNC) - Benefit from unparalleled operational flexibility; across multiple campaigns or timezones - Available via Cloud, On-Premise, or Hybrid deployment

What You Can Expect from Enghouse SmartDial?

SmartDial is a business-rules driven platform that delivers the widest range of dialing algorithms and ensures operational agility to meet all inbound and outbound customer contact needs.

Enghouse SmartDial delivers a high-performance, high-reliability experience when compared to other outbound dialer solutions, through:

• Simplified regulatory compliance using preprogrammed business rules and filters - Supporting multiple dialing algorithms including preview, predictive, and progressive - Scrubbing of Cell Phone and Do-Not-Call Lists - Ensures accurate Abandon Rate control
• Provides the ability to process multiple call flows with multiple time zone support for: - Outbound only or - Optimized blended outbound/inbound. 
• Ensures optimal connection rates with - Right party connect - Right time to call 

What are the Benefits of using SmartDial?

• Ensures adherence to all regulatory requirements (local, state and federal), across multiple deployment points, time zones and campaigns
• Optimally blends both outbound and inbound call flows
• Minimizes human error and customer complaints
• Increases productivity for all agents and groups
• Easy to manage and use 

Enghouse SmartDial Key Differentiators

• SmartDial origins: - developed to serve the debt collection industry - whereas competitors focused on the Telemarketing industry
• Debt collection requires much more operational granularity & controls, including: - contact to call - contact assignment - adherence to local, state and federal regulations as defined by TCPA and FDCPA
• Fully integrated and comprehensive cell phone management features: - number scrub - manual dial - Smart Cell verification - click to queue
• Leverages rules-based capabilities to process telemarketing outbound campaigns more efficiently: - through more narrowly focused segmentation capabilities
• Easily optimized programming customization - lowers contact burn-out rates - delivers higher contact engagements - ensures better conversion rates