Decades of experience to guide you through the labyrinth of industry standards. HAMx is prescriptive. Pre-defined objectives provide clarity, confidence, and reduced runtime. HAMx is flexible. You choose the solution that best fits your needs. HAMx isn't for everyone. But it could be the solution you are looking for. Check out to see how HAMx can improve the life of an Asset Manager.

Featured speakers:

• Chelsea Parker, Business Process Consultant
• Eric Pett, Business Process Consultant
• India Tellkamp, Partner Relationship Manager

HAMx is best practice. Decades of experience to guide you through the labyrinth of industry standards. HAMx is prescriptive. Pre-defined objectives provide clarity, confidence, and reduced runtime. HAMx is flexible. You choose the solution that best fits your needs. HAMx isn't for everyone. But it could be the solution you are looking for. Watch our On-Demand recording for a live demo of HAMx! Featured speakers:

• Paul Dixon, Vice President of Sales
• Ben LaChance, Technical Consulting Manager

more at www.itsdelivers.com/hamx

Join ITS, as we introduce HAMx; a rapid, modular Hardware Asset Management program built on ServiceNow. HAMx is best practice. Decades of experience to guide you through the labyrinth of industry standards. HAMx is prescriptive. Pre-defined objectives provide clarity, confidence, and reduced runtime. HAMx is flexible. You choose the solution that best fits your needs. HAMx isn't for everyone. But it could be the solution you are looking for. Join us to learn more!

Featured speakers:

• Josh Bernson, Chief Technology Officer
• Paul Dixon, Vice President of Sales
• Yvette Mathews, Vice President of Services

more at www.itsdelivers.com/hamx

This webinar will help you know what your employees have, where it is, and what you need to manage the hardware life cycle. Tom Watson, CEO and founder of AMI, and Yvette Mathews, VP of Services at ITS, will demonstrate how asset managers can automate tracking in ServiceNow to have employees attest to what they have and also know what can be returned, or even what to do to get ready for the return to the office. This adds process control to your asset management and data & analytics that can help manage compliance requirements.

Featured speakers:

• Yvette Mathews, ITS Partners, Vice President of Services
• Tom Watson, AMI, CEO & Founder

More at www.itsdelivers.com

1. To reduce IT cost
2. To minimize risk by increasing visibility into cloud-based and physical assets
3. The Content Service Library can assist with the automation of models and product lifecycles
4. To quickly gain a return on investment for your organization using out of the box ServiceNow solutions with HAM and SAM applications

more at www.itsdelivers.com/hamx

Learn how to use the Now Platform to manage any IT asset, anywhere – whether it is hardware or software, on-premise or in the cloud, gain value in DAYS starting with SaaS applications, in WEEKS by detecting and consolidating shadow IT, and MONTHS with your largest enterprise IT spend. ServiceNow Asset Management customers have realized millions in cost savings and reduced risk across the enterprise.

In this video you will learn how to:

1. Reduce IT Cost.
2. Reduce risk by increasing Visibility into digital and physical assets.
3. Automate the Full Life Cycle Management of digital and physical assets.

Learn more at www.itspartners.com

Vulnerability remediation is an arduous process, from tracking progress through spreadsheets and hunting for patches, to manually grouping threats and validating successful remediations - managing your vulnerability response is a pain. After years of helping organizations overhaul their VR, ITS Partners looked at the top qualities of our most successful VR projects. We began to ask, "What is the essential VR workflow that would help IT and SecOps departments rapidly optimize their vulnerability response?"

The answer is ITS Partners' Prescriptive Vulnerability Response™ 

The team from ITS Partners discusses our new offering, Prescriptive Vulnerability Response™ (PVR). Unlike traditional VR implementations that have immense complexity and solve for multiple levels of maturity, our PVR establishes a baseline of measurable progress in a reasonable amount of time. It sets the stage for future advances in VR maturity. We use our years of experience in vulnerability management to thoughtfully craft a prescriptive VR implementation that eliminates the guesswork and delivers results, fast.

• Prioritize vulnerabilities quickly and accurately with unprecedented intelligence
• Automate vulnerability threat data collection
• Use risk scores to focus patching efforts and prevent attacks
• Reduce risk by monitoring relevant vulnerabilities
• Set up alerts for vulnerabilities that affect your tech stack
• Transforming all sources into actionable intelligence
• Vulnerability enrichment
• Minimize expensive off-cycle patches.

Want to more about how ITS Partners, Recorded Future, and ServiceNow™ can help your organization? Reach out to us at https://www.itsdelivers.com/contact

With the COVID-19 landscape becoming the "new normal", attacker groups have been quick to capitalize on the chaos. Targeted campaigns are exploiting high-risk vulnerabilities, masked under the guise of the Centers for Disease Control (CDC) and the World Health Organization (WHO).

How should you react?
Does your security team immediately go into a fire-fighting mode?
You're not alone. Organizations may take up to 3-4 weeks to scan the entire network to even know the risk exposure – with severe threats on the horizon, that's too much lost time.

Eric Roberts, Business Process Consultant, Jeff Tomsik, Pre Sales Consultant at ITS, Ray Chung, Advisory Solutions Consultant at ServiceNow, and Joe Pizzo, Senior Advisory Solution Architect at ServiceNow, will explain how your team can utilize the ServiceNow Vulnerability Response & Software Asset Management modules to quickly find vulnerable systems and address risk, ahead of your attackers.

more at: www.itspartners.com

For many, this is drawing attention to the fact that Macs still tend to be managed differently than Windows at the enterprise level. With the introduction of version 1.2 of our ITS Jamf Integration, compatible with Orlando and all recent ServiceNow versions, we aim to close that gap with automation and make it easier to deliver services remotely from ServiceNow to your Mac population.

The ITS Jamf Integration has been able to automate the import of hardware and software data from Jamf to the ServiceNow CMDB since its initial release – Version 1.2 now also enables remote software delivery (and removal) for Macs from the ServiceNow Service Catalog. Just import policies from Jamf and use our simple wizard to convert them to catalog items. Your end-users get an easy, familiar online shopping experience for software; when they check out, the integration gathers approvals if needed and the user is automatically moved into the Jamf policy that installs the software.

As economic uncertainty mounts, cutting costs is more important than ever. This is another area where we can help – the Integration can monitor software usage and remotely uninstall software that isn't meeting usage requirements. This allows you to redistribute underused licenses instead of purchasing more, saving up to 22% on IT software spending. The software data imported by the integration also gives you great data into compliance as software audits become more common, and Cybersecurity insights into the risk profile of your end-user software vulnerabilities.

In this video, we'll demonstrate:

1) Automated import of CMDB Hardware and Software Install data from Jamf and how that can support your teams
2) Automated Software Delivery from ServiceNow Service Portal
3) Automated Software Reclamation of underutilized or blacklisted software

How do your teams benefit?:

1) Cybersecurity can leverage the integration to better analyze software vulnerabilities and remotely remove problematic software
2) Software Asset Managers get accurate data to stay in compliance and reduce software spending during economic uncertainty - these SAM processes can save up to 20% on IT Software spending
3) IT Help Desk becomes more efficient with up-to-date info on user assignments and hardware configuration.
4) Automated Software Delivery frees your Help Desk from email requests and repetitive fulfillment tasks, increasing their bandwidth.

Do you know if all your users have the right hardware and software entitlements needed for work from home? Are you accounting for assets possibly outside your established process?

In this video, Fritz and Yvette will answer those questions and will also discuss:

• Getting clarity on the challenges of managing the assets for a remote workforce
• Strategies you can use and actions that you can take right now?
• Understanding how Remote Asset Management fits into your broader Asset strategy.
• How to move forward with Asset management maturity
• Your employees are using devices that have never been used for work or a device that IT knows nothing about.
• These devices might not check into the network regularly or at all, and how you should handle it.
• Figuring out what's urgent and what is important regarding your remote assets.
• How you can enable more mature asset management in your organization.
• These foundational workloads free IT and how the best people in your enterprise should move from the mundane to innovation and how these workloads are the basis of your security program.
• These foundational workloads, optimizing business as usual, is the key to digital transformation.
• Asset management saves money and risk for hardware and software.
• IOT is coming, and it looks a lot like mature asset management.

Better data matters because it enables better prioritization decisions and quicker remediation. RBS' VulnDB Vulnerability Database has data on over 200,000 vulnerabilities, including over 68,000 that aren't found in the National Vulnerability Database (NVD / CVE) which feeds most scanner tools.

In this video, Jay Wigard, Product Development Leader from ITS Partners, and Jake Kouns, CISO at Risk-Based Security discuss the new VulnDB Vulnerability Integration.

Developed by ITS Partners, the VulnDB Vulnerability Integration can enrich your ServiceNow Vulnerability Response program with greatly improved data and arm your analysts with the information needed to quickly mitigate vulnerability risks.

With our new Jamf integration, you can be up and running in minutes and simplify the process of bringing your Mac software and hardware data into ServiceNow.

In this video, Jay Wigard, Product Development Lead at ITS, discusses 3 of the key productivity-driving outcomes delivered by the integration and you'll get to see it live in action!

ITS Partners is ServiceNow's specialized partner for SAM and SAM- P implementations. Yvette Mathews, ITAM/CMDB ServiceNow Practice Manager, will be leading the discussion around best practices for Asset Management programs.

More at www.itsdelivers.com

We will provide a glimpse into what Security Operations can do to unify and accelerate your response, getting even more value out of the platform. ServiceNow customers are starting to change the game in "operationalizing security" by extending their leading Service Platform into the underserved areas of day-to-day incident response and vulnerability lifecycle management.

More at www.itsdelivers.com

Oversights of too much information are delaying security teams ability to identify, mitigate and remediate critical incidents and aging vulnerabilities. In the last 18 months, enterprises have mobilized to take security process and procedure into a SOC workbench with a maturity plan, but the reality is a majority are still mired down in siloed dysfunction and manual or mundane processes. Automation is a dream many are simply unprepared for, meanwhile, Integration is at a high point in our time…let's leverage it!

The challenges organizations face, lie in these core areas:
Ineffective collaboration between IT, Network and Security
Lack of business context on critical incidents or vulnerabilities
Under-processed signals versus noise from underutilized toolsets
Lack of management visibility into the overall efficacy of the team
ServiceNow customers are starting to change the game in "operationalizing security" by extending their leading Service Platform into the underserved areas of day-to-day incident response and vulnerability lifecycle management!

More at www.itsdelivers.com

Do you feel like you are missing things in your CMDB? A healthy CMDB is foundational to an excellent Asset Management strategy.

On this video, our SACM Lead Architect, Yvette Mathews, will share 5 easy to implement tips and tricks to improve your CMDB's foundation, along with some best practices to follow in order to maintain it.

More at https://www.itsdelivers.com

Prioritizing protection for the various control points and what we attempt to detect and respond to is much clearer now, but another level of hard work must be done to evolve and adapt with the times.

The organizations leading the way in this transformational opportunity have:

Made it somewhere down the risk reduction maturity scale
Are able to treat data loss prevention as another security tool
Put more focus on process and the longer-term investment: people.
In this video, Matt Reid, VP of Risk Management at ITS reflects on some notable moments in DLP adoption and discusses the most productive companies that we work with who are building true Insider Threat programs.

The challenge is that most companies are still responding at "people speed"—following long runbooks, relying on multiple sources of data, moving data between spreadsheets, responding to long email threads, and creating manual reports. The incident response function is a chronically unstructured and unproductive process. But it doesn't have to be.

In this video, we'll address the challenges and dysfunction majority of organizations face responding to security incidents and events. In particular, how to operationalize Symantec tools and services in conjunction with ServiceNow Security Incident Response from ITS.

Leverage our specialized expertise in helping IT break free of the mundane. Learn how at http://its.partners/2DfKNDP

There are a lot of enhancements in this latest version of Symantec's ATP, but we will focus on these 5 highlights in this video:

1) Endpoint Activity Recorder - Continuous visibility across SEP endpoints
2) Search, filter and retrieve events for specific endpoints - Search, filter and retrieve events for specific endpoints
3) File-less threat detection - Detect and view suspicious script and memory exploits
4) Hybrid sandboxing - Detonate files on-premises or in the cloud
5) Enhanced APIs and integrations with Splunk, ServiceNow, QRadar - Ease custom integrations and leverage pre-built components

Learn more at itsdelivers.com

Here's the good news: a community of companies are mobilized to solve it and solve it correctly. Whether it's process improvement, or a foundational restart of their patch program, those companies that want to change and mature, very much can. We are seeing it.

Working with over 1000 clients in various industries, we have been advising companies in this area of IT for over a decade. Join Bob Rabbitt and Matt Reid, Systems and Risk Management SMEs from ITS, for a video where they will demystify this whole thing and share what the most productive companies are doing to improve in this critical, yet fundamental area.

more information at www.itsdelivers.com

However, if you're unsure, stuck or frustrated, this event is for you. Like… specifically you.

2 million and counting…Over the past several months, we've set migrations in motion for over 2 million endpoints. This is a big enough sample size to draw some relevant conclusions and we think it's time to raise the community consciousness around this set of challenges.

If you're a CIO and you're not personally involved in your Windows 10 migration, you're at risk right now. Microsoft is following through on the positions they've staked out and the safe havens you thought would be there are gone.

Many organizations assume this migration is the same old refresh cycle they know very well, but the couldn't be more wrong.

Need more evidence to watch this video?

You already know the endpoint is the number one exploit vector. Wherever end user fingertips touch, they're going to test your security posture. Windows 10 provides you the best possible footing for security at the endpoint and we find most organizations don't even know about all the new capabilities at their disposal.

Here's the trick – you have to be at the right level for your current maturity. Aim too low and you'll crash and burn. Aim too high and you'll just float away into the dark expanse of space… where no one can hear you scream.

In this video, Troy Whittaker will be sharing 5 key insights that will help you navigate the significant challenges you're already facing:

1.) Why there are no more safe havens to avoid migrating to Windows 10
2.) How understanding Microsoft's philosophy will help you see what's coming and how it will affect you
3.) Why the traditional on-premise approach to systems management isn't going to work in the new Windows World
4.) What the new model for systems management will look like
5.) 2 paths forward you can take to get from where you are today to where you need to be

more at itsdelivers.com

But before some shiny new toy gets your attention, make sure that your current tool set couldn't be better optimized. Or ensure a low hanging legacy technology wouldn't address a key gap.

"Open world" games like Grand Theft Auto and Minecraft have transformed the gaming industry and have made a huge impact on our culture because of one simple reason: They give players freedom and control over how they play. Instead of a linear, structured track controlled by the game developers, players can choose their own path and approach.

The equivalent transformation is happening in IT––end users expect freedom in how they work. This new era is bogging down IT Management teams–the status quo isn't working.

Learn how other IT leaders are dealing with the challenge of keeping users productive AND protected.

• What IT leaders can learn from games like Grand Theft Auto and Minecraft
• How the productivity demands of digitally-savvy users are changing IT Management
• Why IT Management is more critical than ever – understanding the rising challenges and costly implications
• Top reasons why so many IT Management teams are bogged down and struggling to manage everything
• The 7 key doctrines of IT management followed by the most productive teams on the planet

Learn more at: https://www.itsdelivers.com/solutions/it-risk-management/

Obviously BigFoot is not happy about the drone bothering his family.

Learn more about our IT Risk Management team today.

Advanced Threat Protection - Expose, prioritize, and remediate sophisticated advanced attacks across endpoints, networks, and email, from one single console.

Download our ATP whitepaper at https://www.itsdelivers.com/white-paper-the-arms-race-to-stop-advanced-threats/

Although ransomware already had our attention, it recently it got “very real” for a California hospital who’s network was held hostage and kept offline for over a week! Stakes are going up and it seems like all company sizes and verticals are at-risk.

While we attempt to educate user’s awareness about today’s threats and their role in helping keep themselves and the company safer, the need for better technical controls to address the gap is very real and ever increasing.

Learn how ransomware has evolved, but more importantly, better understand what it takes to minimize it’s likelihood in your environment leveraging your existing Symantec investments from the experts at ITS Partners.

Learn more at www.itsdelivers.com

Unfortunately, most businesses are not very good at detecting and responding to these malware attacks when they happen:
~ Advanced attackers targeted 5 out 6 large companies in 2014 (Source: Symantec 2015 ISTR)
~ 66% of all breaches went undetected for more than 30 days (Source: Verizon Breach Report)
~ On average, data breaches were detected 243 days after they happened (Source: Ponemon)
~ And the average data breach takes 4 months to remediate (Source: Mandiant ATP 1 Report)

Watch this presentation and demo where existing Symantec Endpoint Protection customers will realize how to shift from a “protection only” mindset to a more comprehensive approach to detect quickly, prioritizes what matters most and remediate fast!

One specific example of this problem is the request and delivery of software to employees. The current online shopping experience that employees use sets an expectation of immediate product delivery upon request. However, most IT organizations lack the automation and integration to meet these expectations, instead they rely upon manual action to fulfill the employee’s request.

THE SOLUTION:
ITS Partners solves this issue with an Actionable Integration between ServiceNow and Microsoft SCCM. This integration automates the SCCM software delivery and client actions from ServiceNow. The integration is compatible with SCCM 2007 through 2012 R2. Automation occurs by executing a SCCM software delivery and client actions from a Service Catalog Software Request or from a link on a form. Automation examples include triggering computer reboots from an Incident or automatically installing software upon a Service Catalog request. ServiceNow Orchestration is not a requirement.

Features of the Actionable Integration: ServiceNow to SCCM
1) Execute SCCM software delivery and client actions on computers managed by SCCM and imported from SCCM
2) From a link within an Incident record
3) From a Service Catalog Item request for Software with automated task deliver from SCCM

More info: itsdelivers.com/integrations/servicenow-to-sccm/

Will it go beyond VPN and embrace the mobile workforce?

How do you avoid burdening the IT staff or end users?

The consequences of inadequate security are pretty well understood today.  Penalties for regulatory noncompliance, loss of confidential information or damage to brand are also top concerns for organizations.  But, while many organizations are locking doors with security safeguards such as firewalls and IDS, they are inadvertently opening windows to corporate information via mobile devices, rogue clouds and web 2.0 apps.

A 2FA solution must not only provide high levels of protection, it should be adaptive, easy to manage as well as easy to use.

In this webinar we’ll dive deep into the 3 key things you should consider when attempting to solve the challenges of strong authentication for your organization. Solution Spotlight will be Validation and Identity Protection (VIP), a market leading 2FA solution offered by Symantec.

Advancements in consumer product and delivery experiences have set high expectations for corporate IT. Today’s employees expect the service desk to know everything about everything connected to the corporate network, and to provide real time delivery on requests. The employees are often disappointed by opaque handoffs, unexplained delays, and lack of consistency. IT’s default solution is to task more people with more work, which usually exaggerates the issues rather than alleviating them. Simply put, IT is over-worked and under-automated.

One specific example of this problem is the request and delivery of software to employees. The current online shopping experience that employees use sets an expectation of immediate product delivery upon request. However, most IT organization lacks the automation and integration to meet these expectations; instead they rely upon manual action to fulfill the employee’s request.

THE SOLUTION

ITS Partners solves this issue with an actionable integration between ServiceNow and Altiris. This integration allows for the import of Altiris Configuration Item data into ServiceNow as well as the automation of Altiris tasks called from ServiceNow. The integration is compatible with Altiris 7 to 7.5.

Import Altiris Computer Configuration Items (CIs) along with related drives, network adapters and installed software.  The import utilizes ServiceNow Import Sets and runs on a schedule. The CIs are imported to the ServiceNow CMDB in the following classes: Computer, Disk, Network Adapter and Software.

Automation occurs by executing an Altiris task from a link on a form or from a Service Catalog request. Automation examples include triggering computer reboots from an Incident or automatically installing software upon a Service Catalog request. This uses a web service call and ServiceNow Workflow to call Altiris. ServiceNow Orchestration is not required.

Features of the Actionable Integration: ServiceNow to Altiris:

*Import Core Data – Computers Data from Altiris 7.5

     *With related Installed Software, Physical and Virtual Disks, & Network Adapters

*Execute Altiris tasks on Computers managed by Altiris and imported from Altiris

     *From a link within an Incident record

     *From a link within a Computer record

     *From a Service Catalog Item request for Software with automated task deliver from Altiris

For more information, visit itsdelivers.com

For more information visit www.itsdelivers.com

Learn more at www.itsdelivers.com

1. Defining a ServiceNow List Filters and Filter Examples
2. Breadcrumbs
3. Creating a Filter
   1. Quick Filter
   2. Custom Filter
   3. List Search
   4. Column Search
4. Saving a Filter
5. Personalizing List Columns

If you’re answering yes to any of these questions, you need to watch this video!

With all of the pressures on IT Security teams today, it’s understandable how a DLP program can fall of course or “get stuck”.  A comprehensive data loss prevention (DLP) solution is built on a structured, risk-based approach to develop, tune, and expand policies and protection for the company’s sensitive information.  Couple that with effective remediation of violations and monitoring of metrics to demonstrate decreased data loss risk back to the business, and you have achieved the right goal.

In this video we’ll further explain the common pitfalls or missteps in a successful DLP rollout and share strategies around proper coverage, communications, policies, remediation and metrics.

The health and security of your data centers is vital to your organization. Today’s security must support rapid provisioning and interactions of business applications across dynamic infrastructures, and we’re going to show you how Data Center Security accommodates diverse use cases that provide the security for your infrastructure. Topics we will cover include use cases from various industries:

• Finance: Protecting customer information and security intelligent alerting/auditing
• Manufacturing: Secure applications and business operations
• Retail: Securing consumer end devices  
• Health care: Patching legacy systems and protecting systems with consumer data
• Everybody: Behold the efficiency and convenience of agent-less VMware malware scanning in DCS:Server Advanced

THE SOLUTION: ITS Partners solves this issue with an actionable integration between ServiceNow and Altiris. This integration allows for the import of Altiris Configuration Item data into ServiceNow as well as the automation of Altiris tasks called from ServiceNow. The integration is compatible with Altiris 7 to 7.5.  Import Altiris Computer Configuration Items (CIs) along with related drives, network adapters and installed software. The import utilizes ServiceNow Import Sets and runs on a schedule. The CIs are imported to the ServiceNow CMDB in the following classes: Computer, Disk, Network Adapter and Software. Automation occurs by executing an Altiris task from a link on a form or from a Service Catalog request. Automation examples include triggering computer reboots from an Incident or automatically installing software upon a Service Catalog request. This uses a web service call and ServiceNow Workflow to call Altiris. ServiceNow Orchestration is not required.

Features of the Actionable Integration: ServiceNow to Altiris

• Import Core Data – Computers Data from Altiris 7.5

• With related Installed Software, Physical and Virtual

Disks, & Network Adapters

• Execute Altiris tasks on Computers managed by Altiris and imported from Altiris

• From a link within an Incident record

• From a link within a Computer record

• From a Service Catalog Item request for Software with automated task deliver from Altiris

Other Actionable Integrations by ITS Partners

• ServiceNow to Symantec Data Loss Prevention (DLP)

• ServiceNow to Symantec Endpoint Protection (SEP)

• ServiceNow to Symantec Control Compliance Suite (CCS)

• ServiceNow to Microsoft System Center 2012 R2 Configuration Manager (SCCM)

more information at www.itsdelivers.com

Where does your organization stand in today’s landscape?

Join ITS and Symantec for this presentation to learn more about our separate, yet shared dedication and focus to securing Healthcare.

~ Symantec’s focus on Healthcare
~ Symantec’s response to Automated Risk Management and Compliance
~ Healthcare Case Studies from ITS Partners
~ Healthcare Specific Security Assessments

Learn more at itsdelivers.com

Natura chose Microsoft Office 365 as their productivity platform and accelerated the deployment of their stateless IT with Managed Services from ITS Partners. The combination of ITS’ passion for engineering and Microsoft’s focused small business offerings, Natura was able to significantly reduce both capital and operational expense and have laid the foundation to confidently manage growth in their organization.

Learn more at itsdelivers.com

ITS would like to work with you to understand Symantec's Data Insight, a product that integrates with Symantec's Data Loss Prevention, discovering and collecting activity and permissions information about your data. Data Insight solves the problem of identifying data owners through usage patterns and behavioral tracking. Join us as we delve into the Data Insight console and demonstrate some of the capabilities of this solution, including:

~ Track any file reads, writes, or deletes by Active Directory user name
~ Track any usage on a per-file basis on any File Share
Identify which user is a Data Owner, as opposed to simply a data creator.
~ Assign custodians to clean up or archive unused stale data that is simply taking up valuable space
~ Integrate with Data Loss Prevention to identify data owners on files violating DLP policies
~ Identify openly-accessible File Shares which are not properly protecting potentially critical data

Join us in discovering what you might not even know you needed to know about your data!

learn more at itsdelivers.com

Fortunately ITS can help! Please join us for a webinar on how ITS Managed Services can help you realize your goals for Securing Infrastructure, Protecting Information, and Automating IT Processes using solutions by:
Symantec
ServiceNow
Microsoft

1. Asset Management / Workflow Management Services – allowing you to go from where you are today to where you want to be tomorrow
2. Bi Directional Integration between end point management systems to leverage your existing Altiris/Symantec or Microsoft SCCM environment
3. ITIL certification trainers who can conduct broad based regional classes or dedicated in house sessions

Find out why so many companies have made the switch and how their IT staff is now better equipped to proactively deliver more value rather than reacting to fire after fire during this demo.

Focus needs to shift from protecting the hardware to protecting what the attackers want: your data. ITS will explore how some of these trends have developed, and what Symantec is doing to shift from yesterday's protection strategies to tomorrow's.

Hint: it's all about data.

IT Administrators today are often put in a tough spot between giving users a positive experience, allowing them to work and play freely while protecting organizational assets and information. Join our consultants for a presentation on how to enable advanced SEP features, protect desktops and laptops against today’s advanced malware threats.

This video will discuss:

• What data can be pulled from Altiris and reflected in my ServiceNow platform?
• Can I take action on those resources such as automating software delivery?
• How can I make my ServiceNow technicians more efficient without granting unnecessary permissions?
• Can I see how Automation works within the ServiceNow platform?

* Access to data and it’s integrity can literally mean life and death,

* Your customer’s most valued data is constantly at risk,

* The stakes for compliance / non compliance with industry regulation are high.

Symantec helps address the questions of:

* What is my sensitive information (HIPAA, PII)?

* Where is that information being stored?

* How is it being accessed?

* How is it used or shared?

* Are standard business processes / flows putting it at risk?

How can we offer users a fluid experience that provides secure access to information from any device?

Symantec Solutions to focus on as we answer these:

* Data Insight

* DLP

* PGP

* VIP / MPKI

* Mobility

During this video, you will learn how we leverage the Incident API to get information from the DLP system and place it into your service desk system, and then resolve the incident in the DLP system once a change has been made.  We will demonstrate the Incident Reporting API, creating an incident in the service desk system, and then resolving the incident which will update the DLP system.  We will use the following software to perform this:

* Symantec DLP

* Symantec Workflow

* Symantec Incident API

* Symantec Service Desk and ServiceNow Incident Management

The Altiris experts from ITS will review the 7.5 top reasons everyone should consider upgrading to the Altiris 7.5 platform. We will provide an overview of the features and capabilities that are new to the 7.5 platform as well as how those will enable better management of your IT environment.

Okay, enough with the pleasantries you say? What are we actually going to talk about? Here is what we will be covering:

Cloud Enabled Management

Deployment Solution

Macintosh Management

Performance

Platform Support

Automation

In-place upgrade

iPad App

If you answered yes to either of the above questions, April 8th, 2014 is coming fast and you need to act now. As of that date, Microsoft will no longer support or release any security patches for these End of Life products.

Are you comfortable with that level of risk?

Windows XP was released on August 24, 2001 and after 12 years, there are still vulnerabilities being found. If you look at the most recent batch of updates from Microsoft, there was yet another critical patch for XP released. The fact is, you need to migrate to a new Operating System and you need to kick the project off soon.

All is not lost though, ITS is here to help you analyze your environment and provide a migration solution. This video will focus on how the Symantec Client Management Suite(CMS) and its rich set of features can help you complete a successful migration.

Symantec Security solutions such as Symantec DLP, SEP, CSP, and PGP have a very basic workflow for handling events and incidents in which most of these revolve around notification via email. One of the problems many customers have is how to notify different individuals based on certain criteria in the incident or event.

A live walkthrough of configuring both on-premise and cloud-hosted distribution points in Microsoft System Center Configuration Manager 2012 SP1. Note that an Azure subscription is required to facilitate this example.

The workflow pulls the user’s AD information into a form from which the user can edit and submit the changes. The workflow checks to see if the user has an approved manager, if not then the user can search for a manager to submit their changes to. If the user does have a manager, they will be given an option to select that manager for submission or select/search for a different manager.

Once submitted by the user, the workflow will be sent to the manager via email/link for approval. The manager will have the option to either accept or reject the changes. If the changes are accepted they will be updated and a confirmation email will be sent to the user. If the changes are rejected (manager can/must give reason in a text box) then the user will be notified via email stating what the manager wrote and the changes will not be updated.

More information: itsdelivers.com/services/itautomation

With Symantec Critical System Protection we can secure our physical and virtual data centers. Delivering host-based intrusion detection (HIDS) and intrusion prevention (HIPS), Symantec provides a proven and comprehensive solution for server security. In this video, we will demonstrate how to package and deploy Symantec Critical System Protection using Microsoft System Center 2012 Configuration Manager so we can easily protect and monitor our servers.

As an IT professional, you are likely being asked to deliver innovative products and services that improve operation effeciency. To be successful, you need to minimize capital investments and operating expenses, increase service quality and delivery speed, and support all regulatory and compliance requirements.

The key to all of this? Automation.

This video will discuss:
1) Why ITS has decided to partner with ServiceNow
2) Learn how you can improve customer satisfaction with faster response times and self-service
3) Simplify and automate IT operations so you can allocate your resources more effectively
4) See how Automation works within the ServiceNow platform

• Process Search – Adds ability to execute ad-hoc searches of tickets by text or by contact.
• Process Search Advanced – Adds ability to execute ad-hoc searches of tickets by text, contact, assignment, status, priority, and other discrete fields on Service Desk tickets.
• Quick Ticket Search – a small bonus tool which enables quick searches based on ticket ID/number.

In this video, Troy Whittaker of ITS Partners will review important changes to licensing of Microsoft Server 2012, SQL 2012 and System Center 2012 and clarify how those changes can impact your business.

They will cover: 
*Review of EOL support announcements from Microsoft
*Overview of version migration paths for Windows Operating System
*Overview of version migration paths for Microsoft Office
*Accounting for your Mac endpoints during the migration
*Gotchas for infrastructure services like Deployment Services, Exchange and Sharepoint
*Preview of ITS tools & processes for managing & automating migrations

Microsoft will end their support for Windows XP and Office 2003 on April 8, 2014. With just over thirteen months remaining, approximately 40% of all users are still using XP and/or Office 2003. Is your company in this boat?

Are you using either Symantec or Microsoft as your system management tool?

We know migrating can be an expensive and time consuming process. Check out this video and find out how ITS Partners may be able to help!

Leading organizations leverage Symantec Critical System Protection to secure their physical and virtual data centers. Delivering host-based intrusion detection (HIDS) and intrusion prevention (HIPS), Symantec provides a proven and comprehensive solution for server security. Achieve complete protection for VMware vSphere, stop zero-day and targeted attacks, and gain real-time visibility and control into compliance with Symantec Critical System Protection.