Christopher M Jones

Christopher M Jones

Leading Customer Experience Driven Product Development & Product Innovation

Greater Philadelphia500+ connections

Join to Connect
TD

About

Entrepreneurial and data-driven leader who conceives, creates, enhances and optimizes human-focused products that exceed customer expectations. Excels by leveraging a combination of unique technology, user experience design and delivery skills developed in startups and mastered in the enterprise. Can prototype and build bespoke experiences with the start-up like speed and scale from small to large customer bases while maintaining enterprise stability. Skilled at aligning leadership and teams across design, product, technology, operations, distribution and governance functions.

Core Strengths & Skills
• Crafting a strategic vision that translates into actionable tactics and detailed product roadmaps that lead to customer acquisition and activation, adoption and accretive revenue growth.
• Competitive intelligence, trends analysis and quantitative and qualitative customer research to identify opportunitiesto leapfrog the competition and surprise and delight customers.
• Building and leading award-winning cross-functional teams to execute better and faster with common OKRs.
• Aligning executive leadership on vision and strategy, tactics and execution approach.

Activity

Experience

  • TD

    TD

    5 years 3 months

    • Vice President, Capabilities, Roadmap and Planning, Enterprise Payments

      TD

      - Present2 years 7 months

      Mt. Laurel, NJ

      • Research, build and manage three-year roadmap for investment based on leadership strategy and organizational priorities, which include new product offerings, new market entries, and existing product enhancements.
      • Engage with established and startup FinTechs to assess capabilities and determine feasibility and complexity for ideation, integration into product and technology stack, and solve customer programs.
      • Managed $22MM P/L for group, including strategic initiatives, resource…

      • Research, build and manage three-year roadmap for investment based on leadership strategy and organizational priorities, which include new product offerings, new market entries, and existing product enhancements.
      • Engage with established and startup FinTechs to assess capabilities and determine feasibility and complexity for ideation, integration into product and technology stack, and solve customer programs.
      • Managed $22MM P/L for group, including strategic initiatives, resource budgets and dedicated capacity planning.
      • Liaise across 12 product and business lines by leading executive roundtables to maximize investment dollars via common platforms, capabilities and experiences in US and Canada.
      • Market research and analysis across consumer and commercial markets to identify trends and white-space opportunities, including new product ideation and intellectual property protection.
      • Strategic planning and business architecture analysis, with a focus on target operating models and future states.
      • Nominated for TD Bank’s Inventor of the Year, 2019.

    • Senior Manager, Product Development, US Payments

      TD

      - 2 years 9 months

      Mt. Laurel, NJ

      • Identified creative solutions to customer pain points with experience-led designs and customer-first focus to solve problems with speed and simplicity by building new products and enhancing in-market offerings.
      • Product development and co-creation with business line and customer experience leadership of new feature-rich bill payment product, solving key customer irritants in market with human-focused designs and experiences.
      • Product Management Leader for new product build and…

      • Identified creative solutions to customer pain points with experience-led designs and customer-first focus to solve problems with speed and simplicity by building new products and enhancing in-market offerings.
      • Product development and co-creation with business line and customer experience leadership of new feature-rich bill payment product, solving key customer irritants in market with human-focused designs and experiences.
      • Product Management Leader for new product build and deployment, including customer experience mapping, feature prioritization, go to market strategy and launch. Emphasized simplicity to create a frictionless experience.
      • Opportunity identification through engaging with internal stakeholders and business owners, as well as front-line employees and customers to source customer challenges and pain points in digital and traditional channels.
      • Hands-on product leadership, partnered with development, testing, risk, legal, compliance teams from ideation and development through product lifecycle management.
      • Nominated for TD Bank’s Invention of the Year, FY2019.

  • Senior Project Manager

    FreedomPay

    - 1 year 1 month

    Radnor, PA

    • Technical product management of platforms and plugins from concept to development, testing and delivery. Included aligning customer priorities, feature requests, new product extensions, pre-sales and partner integrations
    • Product Management for customer portal redesign, development, testing, ongoing enhancements. Focused on key functionality requests to reduced call volume, operational workflow and drove increases in customer satisfaction.
    • Customer engagement leader for enterprise…

    • Technical product management of platforms and plugins from concept to development, testing and delivery. Included aligning customer priorities, feature requests, new product extensions, pre-sales and partner integrations
    • Product Management for customer portal redesign, development, testing, ongoing enhancements. Focused on key functionality requests to reduced call volume, operational workflow and drove increases in customer satisfaction.
    • Customer engagement leader for enterprise clients, including client management, pre-sales and requirements scoping for custom features, system integration, product rollouts, and ongoing customer support.
    • Managed largest customer deployment for company to date, with enterprise payment gateway deployed at 18 large hospitality locations with 80MM transactions per year.
    • Led full replacement of enterprise infrastructure and upgrade of core application to support compliance driven changes in 90 days as engineering program manager.

  • Senior Project Manager

    hibu

    - 3 years 5 months

    King of Prussia, PA

    • Built and launched full-scale global ecommerce platform within aging business, leveraging 14 platforms, including partner and third-party from RFP to deployment, from concept to launch in 12 months.
    • Global technology program management across multiple areas, including product, sales, marketing, finance, operations, customer service, software and UI development, QA, release management.
    • Portfolio management for global project and product launches to account for product, marketing…

    • Built and launched full-scale global ecommerce platform within aging business, leveraging 14 platforms, including partner and third-party from RFP to deployment, from concept to launch in 12 months.
    • Global technology program management across multiple areas, including product, sales, marketing, finance, operations, customer service, software and UI development, QA, release management.
    • Portfolio management for global project and product launches to account for product, marketing, sales, operations, technology, legal, sourcing, business development, risk and finance.
    • Aligned product leads, platform owners, design, development, QA and production support teams on four continents and in six countries leveraging to deliver scalable and repeatable product releases.
    • Roadmap planning for business spinoff, including technology, operations, sales and marketing workflows leveraging brand new platforms to be operational in 6 months.

  • President and Founder

    Ibiza Consulting Inc.

    - 5 years

    Philadelphia, PA

    • Management consulting for online reputation management startup, including product redesign and offer creation, product roadmap development, technology architecture, business workflow and process design.
    • Instituted end to end data to lead management, qualification and scoring, and sales process for all sales representatives leveraging best in class software that led to 800% YOY revenue growth.
    • Established sales process in SalesForce for marketing and sales efforts, targeting…

    • Management consulting for online reputation management startup, including product redesign and offer creation, product roadmap development, technology architecture, business workflow and process design.
    • Instituted end to end data to lead management, qualification and scoring, and sales process for all sales representatives leveraging best in class software that led to 800% YOY revenue growth.
    • Established sales process in SalesForce for marketing and sales efforts, targeting customers in new verticals, and building strategic partnerships for early revenue creative agency.
    • Accelerated setup and launch of incubated portfolio company branding for $20MM Venture Capital fund.
    • Market analysis, advisory, and outbound marketing campaign creation and execution for real estate development and property management company.
    • Setup, configuration, and automation of sales process and tracking system for outsourced sales training company.

  • Vice President of Sales

    eLeadCorp

    - 2 years 11 months

    Berwyn, PA

    • Led revenue growth via direct sales and partnership efforts with small and enterprise technology companies.
    • Developed new consulting products aligned to previous deliverables to maximize client investment and retention.
    • Managed enterprise accounts, including growing largest account from six to 18 markets in 90 days and negotiated 12.5% increase in per unit billed from largest client resulting in a 24% increase in corporate revenue.
    • Management of strategic roadmap, monthly…

    • Led revenue growth via direct sales and partnership efforts with small and enterprise technology companies.
    • Developed new consulting products aligned to previous deliverables to maximize client investment and retention.
    • Managed enterprise accounts, including growing largest account from six to 18 markets in 90 days and negotiated 12.5% increase in per unit billed from largest client resulting in a 24% increase in corporate revenue.
    • Management of strategic roadmap, monthly cash flow, partner engagement, new-hire mentoring and training.

Education

  • Saint Joseph's University

    Saint Joseph's University

    B.S. International Relations, B.A. SpanishLatin American Studies

    -

    Activities and Societies: Hawk Host - Student Ambassador & Tour Guide Founder - Resident Hawk Association - Fostering community in University Residence Halls Sigma Delta Pi: Spanish National Honor Society Project Appalachia Service Immersion Program - Service work with Habitat for Humanity in Almost Heaven, WV & Wheeling, WV.

    Dual Major in International Relations and Spanish Language and Literature with a Minor in Latin American Studies. Concentration on Spanish and Latin American culture, politics, and economics.

  • Saint Louis University, Madrid Campus

    Saint Louis University, Madrid Campus

    -

    -

    Study abroad program with Saint Louis University in Madrid with classes in both English and Spanish in Spanish Culture, History, and Language. Immersion sessions with local culture, science, technology and arts.

Volunteer Experience

  • Advisor

    Advisor

    Network for Teaching Entrepreneurship (NFTE)

    - Present1 year

  • Committee Member

    Young Friends of The Philadelphia Orchestra

    - 1 year

    Arts and Culture

  • NJ Board Member

    NJ Board Member

    IAMCP

    - 1 year

    Science and Technology

    • Cultivated relationships with key Microsoft partners and Microsoft staff to grow community
    • Fostered partnering opportunities between partners

Licenses & Certifications

Patents

  • Configuration of data transfer recipient

    United States

  • Configuring data transfers based on electronic messages

    United States

  • Debit-Based Installment Financing

    United States

  • Immediate release of resource for data transfer

    United States

  • User interfaces for scheduling transfers

    United States

Honors & Awards

  • TD Visionary Patent Award

    TD

  • TD Inventor of the Year Nominee

    TD Bank

  • TD Invention of the Year Nominee

    TD Bank

  • TD Inventor of the Year Nominee

    TD Bank Office of Patentable Innovation

    One of three nominees among 300+ inventors within TD's 90,000 employee base.
    7 pending patents submitted in 2019.

  • Sitecore Site of the Year 2013 - Best Use of Multi-Channel

    Sitecore

    Client websites recognized by Sitecore as the best in their industries in a yearly award covering multiple regions.

    With Sitecore, the flexibility built into the hibu site means that end users have effective, well-architected content along with easy to use tools to help their businesses excel. The new hibu site has fundamentally changed their business to being a digitally innovative, industry convention breaking company - and this is just the…

    Client websites recognized by Sitecore as the best in their industries in a yearly award covering multiple regions.

    With Sitecore, the flexibility built into the hibu site means that end users have effective, well-architected content along with easy to use tools to help their businesses excel. The new hibu site has fundamentally changed their business to being a digitally innovative, industry convention breaking company - and this is just the beginning.

    http://www.sitecore.net/Customers/SiteOfTheYear/Finalists-2013-UK.aspx

  • hibu Presidential Achievement Award

    hibu

    The hibu Presidential Achievement Award recognizes less than 1% of employees for personal dedication, outstanding efforts, contributions to company success and inspiring others.

Languages

  • English

    Native or bilingual proficiency

  • Spanish

    Professional working proficiency

Recommendations received

  • “
    Chris is one of the best Project/Programme managers I have worked with, despite us working in different continents he kept a very close working relationship with myself and my team, who enjoyed working with him greatly. He has a very strong ability to think through and identify solutions both on a business and technical front. I highly recommend him.
  • “
    Chris is an outstanding PM. He is a creative thinker and has time and time again demonstrated an uncanny ability to remove blockers quickly and smoothly. Results orientated and customer focused, he balances often conflicting interests of different areas of the business to get to the best result possible. Having worked directly with Chris on a daily basis for 18 months I can't recommend him highly enough.

13 people have recommended Christopher M Join now to view

View Christopher M’S full profile

  • See who you know in common
  • Get introduced
  • Contact Christopher M directly
Join to view full profile

Others named Christopher M Jones

15 others named Christopher M Jones are on LinkedIn

See others named Christopher M Jones

Add new skills with these courses

See all courses

Christopher M’S public profile badge

Include this LinkedIn profile on other websites

Christopher M Jones

Christopher M Jones

Leading Customer Experience Driven Product Development & Product Innovation

  • company image for TD

    Vice President, Capabilities, Roadmap and Planning, Enterprise Payments at TD

View profile badges