Customer Service Professionals Network - Customer Service & Leadership Training

Customer Service Professionals Network
Elevate the Experience

Training · Consulting · Networking

What We Do

Consulting

Customer Service Strategy

Customer Journey Mapping

Customer Surveys

Contact Center Assessments
Sourcing Strategies

Training

Certifications and Designation Programs

Customized On-Site and Public Sessions

50+ Programs Specializing in Customer Service through to Leaderships and Technical Training

Networking

Annual Customer Service
Conference

Awards Gala

Breakfast Meetings

Customer Service Professionals Network.
Who We Are.

Headquartered in Toronto, CSPN helps individuals and organizations achieve their business goals and create the right customer experience through our customer-centered consulting services, professional development, customized training solutions, and a powerful, expert network.

Our team of certified facilitators, coaches and business experts partner with you to deliver customized, end-to-end solutions that take your business to the next level. Our consulting services and training programs have helped transform organizations across all industries to stand out from their competitors.

We have helped hundreds of organizations throughout the GTA and North America. Let us help you.

CSPN Upcoming Events

CSPN is a government approved Canada-Ontario Job Grant training provider.

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CSPN. Certification.

The Certified Client Service Specialist (CCSS©) and Certified Client Service Professional (CCSP©) program offers participants the tools, techniques, and effective customer service skills required by today’s demanding work environments. Whether you work in a private, public, or not-for-profit organization, you will take away the up-to-date information you need to succeed. Our world-class certified facilitators are engaging, relevant, and have delivered to thousands of participants globally.

CSPN offers public workshops and customized on-site solutions.