Immediate Care Business Articles

Pink Eye Information to Share with Patients

Tue, 30 Jun 2009 10:49:00 PDT

You went to medical school, you know about conjunctivitis. Your patients know about it too, but probably call it “pink eye,” or “irritation” and may not be aware of how broad conjunctivitis symptoms are. They include: • Increased tear production • Burning sensation • Redness in the inner eyelid or ...(218 words)

Joint Commission Accreditation

Fri, 19 Jun 2009 13:40:00 PDT

Michael Kulczycki, MBA, is executive director of the Ambulatory Care Accreditation program of the Joint Commission. In the second of a three-part series, Kulczycki offers general information about the program.Prior to 2004, the common perception, and it was somewhat accurate, was that the Joint Commission’s process was a paper-and-policy-based process, ...(404 words)

Keys to Spousal Business Succession

Wed, 17 Jun 2009 09:55:55 PDT

A state of momentary confusion typically engulfs a loved one when notified that their husband or wife has just been in a serious accident or passed away. The atmosphere is often charged with high emotion. Suddenly the world as the surviving spouse has known it is turned upside down. Soon ...(1044 words)

The Importance of Staff Feedback in a Medical Office

Tue, 16 Jun 2009 10:20:32 PDT

What do your employees want? More feedback! One of the frustrations of employees in every industry, particularly the medical industry, is a lack of feedback from supervisors. Employees are just one side of the coin, however. In a busy medical office, your colleagues and co-workers also have needs. So what ...(1095 words)

A Clinical Cure For Conjunctivitis

Thu, 11 Jun 2009 14:22:00 PDT

Eye problems are frequently seen in urgent care centers, and one ailment can often appear to be another. Allergies? Intra-ocular inflammation? Viral infections? The symptoms can be similar. “The most important task at the urgent care is to make the correct diagnosis,” said Mark Dorfman MD, FACS, FAAP, chief of ...(356 words)

Urgent Care Answers From Stern's Inbox

Mon, 01 Jun 2009 10:49:00 PDT

My e-mail inbox receives frequent e-mail questions about the business of urgent care. I thought that readers might benefit from a few of my recent replies. Q: A consultant recently told us that since our urgent care center is owned and operated by a hospital, we must bill as a ...(1132 words)

Rid Yourself of Analysis Paralysis

Mon, 01 Jun 2009 10:34:40 PDT

Have you ever found yourself endlessly obsessing over an issue, unable to move beyond it? When dealing with a problem or potential opportunity, do you ever have dozens of seemingly unanswerable questions swirling around your brain? If so, you may be suffering from one of the most common afflictions known ...(930 words)

Keeping Your Cool: Dealing with Difficult People

Fri, 29 May 2009 10:09:40 PDT

People today have a short fuse—everyone is stressed. And when people are stressed, they can become difficult to be around. Chances are, you’ve worked with at least one difficult person in your organization. You recognize the behaviors of a difficult person, such as: a bad attitude, apathy, difficulty handling change, ...(995 words)

How Leaders Can Deliver Bad News

Fri, 29 May 2009 09:49:53 PDT

In olden days messengers who brought bad tidings risked being killed for their efforts. Times and customs have changed, but this much remains the same: no one likes being the bearer of bad news. Unfortunately, it’s becoming more and more necessary these days.Profits are falling, salaries and benefits are being ...(1027 words)

Advice for Dealing With the Media

Thu, 28 May 2009 16:25:05 PDT

As a business owner, you probably know how important publicity is to the success of your business. But the truth is, many entrepreneurs, high-level executives and even marketing and public relations managers (and maybe you're one of them) make crucial mistakes when dealing with the media—and then they end up ...(1147 words)