And, for good reason – taking into account increasing government takeover of healthcare decisions, past shady sales practices, and the unwillingness or inability of many doctors to even see reps anymore, these are not great times for the pharma sales industry. I’ve seen incredible cutbacks in staff over recent years.

But, for now, the role of the sales rep continues. So we come to the question: what does the future hold?

I think the best way to approach this question is to broaden it and link it to the larger movements (I call them trend currents, as opposed to current trends) that are shaping business and culture.

So, let’s consider this question: What is happening to the role of face-to-face information exchange in all of life and business? Especially, what will be the role of person-to-person exchanges of information that can be easily accessed by other means?

If I want to know about a drug, do I have to wait for the right sales rep to drop by? Or can I, with a few clicks on a tablet, find what I need in real-time (without a potentially biased presentation)? How many of us research information on-line now, that we used to discover only through person-to-person interactions?

If I can use a (free) search engine to point out the facets of knowledge I’m seeking, do I need someone to point out those knowledge bits on a glossy piece of paper, or on their company-issued tablet?

If I can get an e-detail whenever I want it, why would I prefer the model of having people interrupt the office flow in the middle of the day to give a pitch?

Take these principles and apply them to every industry outside of pharmaceuticals, and you’ll see that we are undergoing a major change in the way we communicate and do business. It’s called disintermediation (removal of non-value-adding layers between us and what we need). Every time you use Amazon.com, and not a brick-and-mortar store, you are living in this trend current.

It’s not that face-to-face interactions don’t have value (they do), it’s just that the broader trends across the entire landscape of our culture are driving us to real-time connectivity to whatever we need – especially in the realm of knowledge.

Is pharma sales dead? I don’t think so. But I think it’s losing the race of relevance in our current technology and business climate. Which means we’re going to have to re-think the model – fast.

Your two cents?

Image: FreeDigitalPhotos.net

Once again, this morning, I came across a website for a digital (pharma/healthcare) agency. And, once again, there was the familiar list of bullet points, similar to this:

• Digital Strategy
• Web Analytics
• Creative Services
• Digital Sales Aids
• Audio/Video Aids
• eLearning
• E-Mail Marketing
• Microsites, Campaign and Brand Websites
• HCP Social Media
• Medical Animation
• Mobile/iPad Development
• Application Development
• Web Development
• Social Media
• SEO/SEM

It could have been any of a number of such firms, because most of them claim to do – well, everything. Just like all the others.

Yes, I understand that agencies want to give the impression of being a one-stop shop so more marketing dollars can flow into their coffers. You’re afraid to miss out on some piece of work because the net is not wide enough. So you do bullet-point marketing. But at what price?

You’re now just like everyone else. “Will Work for Revenue.” There’s a biz-ugly word for that: Commodity.

In my Vendor Selection workshop, I show a web page with a very similar “we do it all” bullet point approach to training solutions. It’s disingenuous, really. Nobody does 10-12 disparate things well. And customers instinctively know it.

I’ll tell my pharma clients the dirty little secret: vendors may be ABLE to do 5-10 things, but typically, they’re going to do 1-2 things really well. That’s the differentiator. And, when doing clarity consulting with small companies and individuals, I say the same thing. Narrow your message down to your uniqueness; don’t broaden it to everyone else’s generalities.

It’s actually quite a liberating experience to move away from the broad message, where you’re competing with everyone; and instead, defining and promoting your unique offering.

It’s best not to lead with the 5-10 things. Clients cannot remember you for that – you will be dumped right into the commodity bin of their memory banks, soon to be deleted. Instead, lead with your tangible, demonstrable differentiator and build your message around that. Become a trusted supplier of something you excel at, and maybe the door will open later to some of the other things that you do.

“We’ll Do Whatever!” is not a message that sets you apart in the minds of your clients. Focus. Differentiate. De-commoditize.

Unlike everybody else!

This comprehensive spreadsheet will enable any training department to fully map out its landscape of outsource suppliers, by category and sub-category, in order to better classify existing vendors and identify needs for new suppliers.

How many times have people asked, “Who’s a good vendor for _____?” The Vendor Map allows you to bring all this scattered information together!

Used in conjunction with the Vendor Funnel, we now have a comprehensively designed approach to rationalizing the entire vendor selection process – saving a ton of time, trouble, and needlessly duplicated effort.

There are 10 major buckets (spreadsheet tabs) under which your vendors can be arranged:

• Training Development
• Strategy
• Live Training
• Technology Platforms
• Sales Skills
• Management & Leadership
• Compliance & Human Capital
• Trainer Skills
• Specialized Training
• Specialized Services

…and under each of those buckets there are sub-categories. For instance, under Specialized Training, there are columns for: Managed Markets | Federal Government Accounts | Marketing Training | MSL/Medical Affairs Training | Direct to HCP or Customer Training

BONUS: There is also a template for arranging your content development vendors by therapeutic specialty - making it much easier for members of your department to select potential suppliers based on areas of proven capabilities.

Want a copy? Just e-mail me (stevew at impactiviti.com) and I’ll send it along.

I extend thanks to the many folks – on both the client and vendor side – who contributed valuable input during the development of the Vendor Map tool. It is a version 1, so it’s not perfect; but, since it’s a spreadsheet, you can adapt it to the needs of your department. And, because Impactiviti’s business is to make vendor recommendations, I am happy to assist you in filling out your map, including making recommendations of targeted vendors for any needs you identify.

By the way, if you have colleagues attending the upcoming SPBT (Society of Pharmaceutical and Biotech Trainers) conference, this is a great tool to help intelligently plan, in advance, targeted visits in the vendor exhibition hall. Impactiviti can help you with that process as well.

>> Speaking of Vendor Selection/Management – did you know that SPBT and Impactiviti are sponsoring another public Successful Vendor Management full-day workshop for biopharma training professionals on May 9th? Go here for all the details, and to register your training managers!

In other words, a project comes up, and the question is raised, “To whom can we send this RFP (request for proposal)?” Then suggestions are hastily sought as to potentially workable vendors.

Unfortunately, that means that some vendors are walking in the door for the first time, in the midst of a high-stakes process, AND they may not already be in your paperwork system as a supplier. This creates headaches getting a project off the ground; or, in some cases, simply disqualifies the best candidate because the time crunch is too short – so the project goes to a sub-optimal incumbent vendor.

Here is how to fix that. I call it the 3P Vendor Funnel.

At one point in time, every department needs to create its pool of potential preferred suppliers (I recommend that this pool be refreshed annually, as new vendors and needs appear, and as current suppliers decline in favor). This can be done through a RFI (Request For Information) process, whereby you seek out possible vendors that you may want to consider for the year ahead, and have them present themselves in a general, non-volatile format (that is, a big project is not on the line). The goal here is to gain familiarity with the vendor, and especially to narrow down to one or two areas of core strength. All vendors in the pool can then be placed in your Vendor Map (see this blog post), according to capability, therapeutic experience, project scope, etc.

Potentially desirable vendors at this point commence the paperwork (Master Services Agreement or equivalent) process so that they are already in the administrative system when it is time to choose vendors and allocate work.

Once the Vendor Map is established/refreshed, and a project needs to be resourced, you have already established a short-list of suitable vendors by core capability, so that the number of RFPs issued can be limited and well-targeted. This saves everyone – especially vendors – a lot of time, trouble, and angst. You really only want proposals from optimal potential providers anyway – it wastes everybody’s time to have a Request for Proposal filled out, to sit through a solution presentation – and then to conclude that the vendor really isn’t even in the ballpark. Or, worse, if time is very short, that a desirable new vendor has to now grind through the entire MSA system.

I recommend that a Decision Grid be used to evaluate vendor presentations (I have a sample – feel free to ask and I’ll forward). This helps make any kind of team evaluation of presentations more systematic and objective.

Finally, the process to Pick a supplier is far more efficiently reached, and the movement to contracting is not delayed because the vendor is already part of the pool.

POOL – PROJECT – PICK.

Make sense? Having been on the vendor side of the fence for many years, and having experienced many….shall we say….sub-optimal RFP processes, I can assure you that an approach like this is better for EVERYone involved. It just takes some proactive planning. I can provide a brief consulting engagement for clients that would like assistance setting up their vendor map and filling their vendor pool with recommended partners. Just call 973-947-7429 and let’s talk….

- Making a vendor map – this idea was sparked by a couple of my clients, who have more systematically assembled a list of current vendors, and asked for recommendations of new vendors. This made it immensely easy for me to know precisely which new suppliers would be optimal, AND it was a great way for the department to map out an overview of their current suppliers for discussion and evaluation. So I adapted the idea into a new form which is available by free download: Training Vendor Map Impactiviti. Feel free to adapt and use it, and if you’d like to have a visit (live or by phone) to discuss your upcoming needs, just contact me and we’ll set it up (stevew at impactiviti dot com)

- A couple new job postings, in PA (Manager, Sales Training) and NJ (Associate Sales Training Manager).

- What’s the great un-equalizer when it comes to creating success? Initiative.

Associate Training Manager, Virology, BMS (NJ)

Director of Sales Training, Janssen Therapeutics (NJ)

Sales Training Manager, EMD Serono (MA)

Sales Training Manager, Merial (GA)

Director of Sales Training, Managed Markets/Reimbursement, Biogen-Idec (MA)

Director of Sales Training, Core Curriculum, Biogen-Idec (MA)

Director of Worldwide Sales, Medical Device (recruiter) (PA)

Did you know that your company can list open positions on Impactiviti’s pharma-targeted Job Board? Only $295 for a 30-day listing. Go here and get started!

Writing clearly and succinctly is crucial to work effectiveness. And it’s a rarely-trained skill. It doesn’t matter what position people occupy in their profession. Everyone from the newly-hired salesperson to the CEO needs to sharpen communication skills.

If people are spending an average of 28% of their time dealing with e-mail – then just improving that one area of business writing can return a lot of potential productivity gains!

In the past month, I’ve sat down with a couple of great providers who do corporate training on communications/writing skills. I found myself nodding so vigorously during discussions that it’s a wonder I didn’t end up at the chiropractor’s office. As I underscore in my Vendor/Project Success workshops, the basic principles of project and vendor management will be used in all future career areas – just like learning to drive a car, it’s an “evergreen” skill set. Writing and communicating clearly? –even more so!

Clear communications lead to clear actions. Foggy communications lead to misunderstandings, back-and-forth clarifications, and frustration.

Let’s train our people how to effectively move thoughts to the keyboard and beyond (and if you need a vendor/provider recommendation, just let me know – stevew [at] impactiviti dot com). It can never be wrong to sharpen this skill!

Image: FreeDigitalPhotos.net

As we launch into 2013, I’m going to ask you to do me a very simple favor.

>>When you need advice on a vendor for training, compliance, or digital marketing needs, let’s talk. That’s it! Easy enough, right?

You have a need. I apply my expertise (and that of my vast network) to find you the optimal vendor/partner. Everyone wins.

The Impactiviti network exists to make targeted vendor recommendations. I do the work of intelligently identifying the best resources for you.

You win. The (most suitable) vendor wins. I win when my client and partner win. No tricks, no hard sell. Just expert advice to make your job easier. At no cost to you (I work on a referral fee basis with vendor/partners – a win for them, replacing the overhead cost of new sales).

And every time we brainstorm together, and identify top resources, the entire network gets better. Avoiding faulty decisions and weeding out lousy suppliers – that’s a win, too.

What’s the catch? Well, in 6+ years, I haven’t been able to find one. Nor have the many clients who’ve benefitted from the Impactiviti referral network. But if you really want to put in more time and effort on your own, and not look at recommended options…maybe calling Impactiviti isn’t your best move. ;>}

So, do us both a favor – let’s talk. Whatever need you’re planning for, Ask Steve (phone: 973-947-7429) – I’m happy to brainstorm with you and save you time (and headaches). If you’re within NJ/NY/CT/Philly area, I can also come in and chat.

Outsource failures are far too common. I’m here to help you win!

. . . . .

What types of training needs can we assist you with? Glad you asked! Download this quick cheat sheet! Impactiviti Vendor Advice

. . . . .

Filed under: SPBT, Training Needs, Vendor Management, Vendor Selection Tagged: eharmony, Technology, vendor recommendations

What is the end result we’re seeking? What is the metric that will be used to determine success or lack thereof? Of course, it is well-known that this principle has much wider application beyond client-vendor relationships.

Here’s my 1-minute take on it:

Unless there is up-front agreement about what constitutes success, no-one can possibly succeed!

Other one-minute videos:

Successful Vendor Management – Be Realistic

Successful Vendor Management – Communications

 Successful Vendor Management – Work for Hire

Successful Vendor Management – One Sentence

Successful Vendor Management – Define Your Terms

_________

Impactiviti is the Pharmaceutical Connection Agency. As the eHarmony of sales/training/marketing, we help our pharma/biotech clients find optimal outsource vendors through our unique trusted referral network. Need something? Ask Steve.

Learn more about us here.

One of the keys to communication between two parties (say, client project manager –> vendor project manager) is realizing that words carry baggage. And I do not speak of “baggage” here pejoratively, as we often do, but simply descriptively.

There is the dictionary definition of a word or phrase. Then, there is the meaning and significance embedded in our individual minds, which is attached to subjective ideas, past experiences, images, people, issues, etc. That is the internal definition or metadata (metadata means “information about information”).

These meanings may have quite a bit of emotional freight, or conceptual misunderstanding, attached to them. So in dealing with business communications, NEVER assume that everyone understands words the same way. Define. Discuss. Put it in writing. Do not leave it in the verbal ether, and discover 3 weeks down the road that even though it sounded like there was agreement when words were spoken – there clearly wasn’t.

So, in any business setting, it is vital to define your terms – to agree on the metadata. Here’s my 1-minute take on it:

Assume nothing. Clarify everything. It’ll save an awful lot of grief down the road if you have the metadata sync’ed up at the beginning!

Other one-minute videos:

Successful Vendor Management – Be Realistic

Successful Vendor Management – Communications

 Successful Vendor Management – Work for Hire

Successful Vendor Management – One Sentence

_________

Impactiviti is the Pharmaceutical Connection Agency. As the eHarmony of sales/training/marketing, we help our pharma/biotech clients find optimal outsource vendors through our unique trusted referral network. Need something? Ask Steve.

Learn more about us here.