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	<title>In Credible Hands | Deb Rebar</title>
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	<link>https://incrediblehands.com</link>
	<description>Business Consulting And Support</description>
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		<title>Key Principles of Customer Service Excellence</title>
		<link>https://incrediblehands.com/key-principles-of-customer-service-excellence/</link>
					<comments>https://incrediblehands.com/key-principles-of-customer-service-excellence/#respond</comments>
		
		<dc:creator><![CDATA[]]></dc:creator>
		<pubDate>Fri, 04 Apr 2025 00:08:56 +0000</pubDate>
				<category><![CDATA[Business]]></category>
		<guid isPermaLink="false">https://incrediblehands.com/?p=13277</guid>

					<description><![CDATA[The Foundation of Customer Service Excellence In my decades of customer service experience (on the front lines, in management, and in consulting with business owners and their teams), I&#8217;ve observed that truly exceptional service isn&#8217;t about grand gestures or complex strategies. Instead, it&#8217;s built on fundamental principles that, when consistently applied, create remarkable customer experiences. In this article, we&#8217;ll explore these core principles and how you can implement them in your daily service interactions. The Accessibility Principle: Making Service Effortless The first rule of exceptional customer service is super simple: be there when your customers need you. Yet I see so many companies failing to deliver on this fundamental principle. True accessibility goes beyond having multiple contact channels &#8211; it&#8217;s about removing the barriers between your customer and the help they need. Implementing True Accessibility: Audit Your Customer Journey: Don&#8217;t just look at your service hours and contact methods. Watch real customers try to get help. Where do they struggle? What causes the challenges? This one simple step can reveal major service gaps. Design for Different Needs: Your customers have varying preferences and abilities. Some want to find their own answers through your documentation or knowledge base (this is why [&#8230;]]]></description>
		
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		<item>
		<title>Developing a Customer-First Mindset: The Core of Service Excellence</title>
		<link>https://incrediblehands.com/customer-service-mindset/</link>
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		<dc:creator><![CDATA[]]></dc:creator>
		<pubDate>Fri, 07 Mar 2025 04:11:28 +0000</pubDate>
				<category><![CDATA[Business]]></category>
		<guid isPermaLink="false">https://incrediblehands.com/?p=1097</guid>

					<description><![CDATA[Let me talk straight with you for a second. If you don&#8217;t have customers, you don&#8217;t have a business. If you have dissatisfied customers, your business won&#8217;t thrive. Got it? I don&#8217;t care how amazingly well you can sell, if you can&#8217;t service the customers that you bring in the door, you will lose them and then your genius selling techniques won&#8217;t mean squat. Customer Service just seems to be a lost art and as someone who has been a professional in this field for most of my life at this point, that just leaves me standing in a bit of disbelief. I&#8217;m not sure where along the way it was lost, though I suspect the rise of social media and that style of communication had something to do with it. Maybe it has something to do with businesses shifting their concern away from true customer service to image or reputation management instead&#8230; and this is just backwards. The best thing you can do for image or reputation management is to take good care of your customers in the first place. Happy customers just aren&#8217;t bashing you online. Now to be real here, there will ALWAYS be people you just [&#8230;]]]></description>
		
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		<title>The Marketing Comparison Trap: Why Following Others Is Your Biggest Business Mistake</title>
		<link>https://incrediblehands.com/the-marketing-comparison-trap-why-following-others-is-your-biggest-business-mistake/</link>
					<comments>https://incrediblehands.com/the-marketing-comparison-trap-why-following-others-is-your-biggest-business-mistake/#respond</comments>
		
		<dc:creator><![CDATA[]]></dc:creator>
		<pubDate>Tue, 25 Feb 2025 18:36:29 +0000</pubDate>
				<category><![CDATA[Business]]></category>
		<guid isPermaLink="false">https://incrediblehands.com/?p=13258</guid>

					<description><![CDATA[Let&#8217;s have a real talk about something I see quite often as a digital marketing strategist: The desperate dance of &#8220;everybody else is doing it, so I should too!&#8221; The Scene: Picture a business owner (maybe it&#8217;s you?) frantically switching tactics every time someone in their industry posts about their &#8220;revolutionary&#8221; new strategy. Sound familiar? Let&#8217;s chat about that. The Hard Truth About Marketing FOMO: Here&#8217;s what&#8217;s really happening when you&#8217;re constantly looking over your shoulder: You&#8217;re essentially running your race backwards Your strategy becomes a confusing mashup of everyone else&#8217;s &#8220;brilliant&#8221; (or not so brilliant) ideas Your authentic voice gets lost in the noise Your audience gets whiplash trying to follow your scattered approach The Magic Beans Myth: Spoiler Alert: That guru you&#8217;re following? They don&#8217;t have magic marketing beans in their pocket. Shocking, I know! What works for them might be a total flop for you because: Their audience is different Their voice is different Their business model is different Their EVERYTHING is different &#8230;and you have no way of knowing if it does actually work for them (Another Spoiler Alert: Business owners don&#8217;t always tell the truth on the internet! ) Stop the Crazy-Making Cycle: Here&#8217;s your permission [&#8230;]]]></description>
		
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		<title>Why Expert Business Consultants Say &#8220;No&#8221; to Your Money (And Why That&#8217;s Exactly Who You Need!)</title>
		<link>https://incrediblehands.com/no-dont-hire/</link>
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		<dc:creator><![CDATA[]]></dc:creator>
		<pubDate>Tue, 21 Jan 2025 19:57:01 +0000</pubDate>
				<category><![CDATA[Business]]></category>
		<guid isPermaLink="false">https://incrediblehands.com/?p=952</guid>

					<description><![CDATA[Want to know the real difference between a service provider and a trusted business consultant? Here&#8217;s a behind-the-scenes peek at why I sometimes tell potential clients, &#8220;No, don&#8217;t hire me&#8230; yet.&#8221; The Typical &#8220;Initial Consultation&#8221; Story: Picture this: A referral reaches out (amazing, right?), asking for specific services. But instead of jumping straight to &#8220;Sure, I can do that!&#8221; here&#8217;s how the conversation usually unfolds: Client: &#8220;Hey, I need XYZ done. What&#8217;s your rate?&#8221; Me: &#8220;Hold up! Before we talk solutions, tell me what you&#8217;re trying to accomplish.&#8221; Client: Explains their grand vision Me: &#8220;Interesting&#8230; Here&#8217;s why what you&#8217;re asking for won&#8217;t actually get you there&#8230;&#8221; :: Queue mind-blown expression :: Why This Matters: True consulting isn&#8217;t about taking orders – it&#8217;s about delivering results. ~Debbie Rebar, In Credible Hands Sometimes that means: Telling clients their &#8220;perfect solution&#8221; won&#8217;t work Suggesting a different approach entirely Even turning down immediate payment Real Value vs. Quick Cash: Here&#8217;s the truth bomb: Being an expert means: Looking at the bigger picture Preventing costly mistakes Suggesting better solutions Sometimes saying &#8220;not yet&#8221; to eager clients The Result? Clients often leave these calls with: Clear direction Better understanding A solid action plan And yes, sometimes [&#8230;]]]></description>
		
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		<item>
		<title>Is Your Website a Secret Weapon or a Silent Loser? (And How to Make Sure It&#8217;s Winning!)</title>
		<link>https://incrediblehands.com/winning-website/</link>
					<comments>https://incrediblehands.com/winning-website/#respond</comments>
		
		<dc:creator><![CDATA[]]></dc:creator>
		<pubDate>Fri, 10 Jan 2025 05:13:18 +0000</pubDate>
				<category><![CDATA[Business]]></category>
		<guid isPermaLink="false">https://incrediblehands.com/?p=977</guid>

					<description><![CDATA[So you&#8217;ve got a website. Awesome! But is it actually working for you? Or is it just a digital business card gathering digital dust? Let&#8217;s be honest: your website isn&#8217;t just a pretty presence you’re using to plant your proverbial flag in the online space; it&#8217;s your online sales rep, your 24/7 marketing guru, and your silent lead-generation machine. The bottom line here is… It needs to do more than just exist. Your website&#8217;s job description includes: Looking fantastic (and accurately representing your brand) Connecting you with ideal clients Helping potential clients understand how you solve their problems Making it incredibly easy for them to say &#8220;Yes!&#8221; Now, take an honestly objective look at your website. If you can’t be objective (and if you built it yourself, you probably can’t), have someone you trust do this for you. Ask… Is it pulling its weight? Or is it slacking off, sending clients straight to your competitors? I&#8217;ve reviewed countless websites, and a common issue is a disconnect between having a website and understanding its purpose. Many people treat their website like a digital brochure &#8211; name, contact info, pretty pictures, and that&#8217;s it. But that&#8217;s just the tip of the iceberg [&#8230;]]]></description>
		
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		<item>
		<title>Unlock Your Inner Brilliance:  Conquer Self-Doubt and Soar to Success</title>
		<link>https://incrediblehands.com/unlock-your-brilliance/</link>
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		<dc:creator><![CDATA[]]></dc:creator>
		<pubDate>Fri, 13 Dec 2024 01:20:10 +0000</pubDate>
				<category><![CDATA[Inspiration]]></category>
		<guid isPermaLink="false">https://incrediblehands.com/?p=1045</guid>

					<description><![CDATA[Feeling stuck? Like you&#8217;re surrounded by brilliant ideas but can&#8217;t seem to take off? You&#8217;re not alone. Many incredibly talented people struggle with the invisible barriers of self-doubt, fear, and disbelief. But here&#8217;s the secret: overcoming these inner blocks is the key to unlocking your potential. Think of it this way: focusing on what you don&#8217;t want is like trying to navigate using a rearview mirror. It&#8217;s bound to lead you in the wrong direction! Negative thoughts manifest negative results. Instead, shift your focus to what you do want. As Erin Hanson wisely said, &#8220;What if I fall? Oh but my darling, what if you fly?&#8221; Ask yourself: What&#8217;s the best-case scenario? How would that make me feel? This simple exercise can dramatically shift your perspective from negative to positive. It&#8217;s all about awareness. Recognizing your thought patterns is the first step to changing them. Still stuck? Sometimes, an outside perspective is invaluable. Working with a coach or mentor provides a fresh viewpoint, helping you see what you may have overlooked. They can help you: Identify and break free from limiting beliefs Develop strategies for overcoming obstacles Build confidence and belief in your abilities You possess incredible brilliance. We all [&#8230;]]]></description>
		
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		<title>Stop Obsessing Over Competition: Why Your Unique Value Proposition is Your Real Superpower</title>
		<link>https://incrediblehands.com/a-word-about-your-competition/</link>
					<comments>https://incrediblehands.com/a-word-about-your-competition/#respond</comments>
		
		<dc:creator><![CDATA[]]></dc:creator>
		<pubDate>Sun, 06 Oct 2024 18:27:41 +0000</pubDate>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Inspiration]]></category>
		<guid isPermaLink="false">https://incrediblehands.com/?p=945</guid>

					<description><![CDATA[Let&#8217;s Talk About Your &#8220;Competition&#8221; (And Why They Don&#8217;t Actually Exist) Quick check-in: How much mental real estate are your competitors taking up in your head? Are you stalking their social media? Obsessing over their pricing? Having mini panic attacks when they launch something new? Time for a truth bomb: You don&#8217;t have competition. Pause for dramatic effect &#8220;But wait!&#8221; you say, &#8220;There are literally hundreds of people doing what I do!&#8221; Here&#8217;s the real deal about market competition and why you need to shift your perspective: The Truth About Your &#8220;Competition&#8221;: Yes, others might offer similar services Yes, they might target similar clients But they can&#8217;t be YOU (and that&#8217;s your superpower) Why You&#8217;re Uniquely Positioned: Your service delivery is like a signature cocktail &#8211; it&#8217;s a unique blend of: Your personality Your experiences Your approach Your energy Your specific way of solving problems This combination is impossible to replicate. It&#8217;s why people have favorite hairstylists, coaches, or business consultants, even when the basic service is the same. The Abundance Mindset Advantage: Instead of viewing others as competition: See them as industry peers Celebrate their wins (yes, really!) Learn from their journey Focus on your unique path Remember These Truth Bombs: There&#8217;s [&#8230;]]]></description>
		
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		<title>Stuck on Your Big Idea? Why Hiring Help Might Be the Game-Changer You Need</title>
		<link>https://incrediblehands.com/thing-still-not-done/</link>
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		<dc:creator><![CDATA[]]></dc:creator>
		<pubDate>Fri, 27 Sep 2024 16:21:02 +0000</pubDate>
				<category><![CDATA[Business]]></category>
		<guid isPermaLink="false">https://incrediblehands.com/?p=966</guid>

					<description><![CDATA[Ever wondered why you can’t seem to get your big idea or project finished? After 22+ years of supporting entrepreneurs, coaches, authors, and thought leaders, I&#8217;ve got a pretty good idea why. You see, I&#8217;ve been behind the scenes of countless online courses and programs (the “magic” behind the curtain, if you will). I&#8217;ve helped ideate them, create them, market them, and handled the customer support. So, I know firsthand how these things work &#8211; and why they often don&#8217;t. Let&#8217;s dive into the reality of online learning and why hiring a Business Tutor could be the secret weapon you need to finally get your &#8220;thing&#8221; done when all the courses you’ve taken haven’t helped. The Inside Scoop on Online Courses: Most online courses and programs follow a similar pattern: 1. Students enroll eager and motivated to have their lives changed. 2. They dive in, consuming all the material as fast as possible (usually without putting much thought or effort into doing the work involved… or not doing it at all). 3. Their initial enthusiasm quickly wanes, many students struggle and ultimately feel like they&#8217;ve failed. Sound familiar? If so, you&#8217;re not alone. This happens more often than you think. [&#8230;]]]></description>
		
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		<item>
		<title>Know the plan first</title>
		<link>https://incrediblehands.com/know-the-plan/</link>
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		<dc:creator><![CDATA[]]></dc:creator>
		<pubDate>Wed, 27 Sep 2017 21:28:32 +0000</pubDate>
				<category><![CDATA[Business]]></category>
		<guid isPermaLink="false">https://incrediblehands.com/?p=934</guid>

					<description><![CDATA[Recently I accepted a simple and straight forward project from a referred client. The project scope and steps were clear and simple so it was easy for me to quote the rate. When speaking with this new client about the project, my intuition was telling me to charge more but I didn&#8217;t because I&#8217;ve done this type of project many, many times and it&#8217;s pretty routine for me. Note to self: Listen to your intuition. Always. Things spun out very quickly and had I charged more, I would have been less triggered by that occurrence. The project started as a move this course from its current platform to a new platform, and get it ready for a launch on this date. Easy peasy since I&#8217;m super familiar with both platforms. Quote made, invoice paid, project time booked in my calendar and we&#8217;re off! I get underway with it and before I can finish, I get an email from the web host to hold off because he&#8217;s moving the client&#8217;s site to a new server. So I stop work figuring it will be a day or two &#8211; I know how long moving a site takes. I was wrong. There was [&#8230;]]]></description>
		
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		<title>Facebook Marketing</title>
		<link>https://incrediblehands.com/facebook-marketing/</link>
					<comments>https://incrediblehands.com/facebook-marketing/#comments</comments>
		
		<dc:creator><![CDATA[]]></dc:creator>
		<pubDate>Thu, 09 Feb 2017 17:38:03 +0000</pubDate>
				<category><![CDATA[Business]]></category>
		<guid isPermaLink="false">https://incrediblehands.com/?p=699</guid>

					<description><![CDATA[Dear New Facebook Ex-friend, I thought I&#8217;d write you a quick note to explain what happened to our short-lived friendship. In a nutshell, it was all you. You chose to see me as an opportunity or a dollar sign rather than a person, and that violates my personal standards for how I wish to be treated. When I accepted your friend request, I&#8217;d already looked at your profile and determined that you looked like someone I&#8217;d be interested in getting to know. But what happened next was rude, selfish, disrespectful and inconsiderate. You, without a single interaction with me, yanked me into a group I didn&#8217;t show a single interest in or ask to join. Or, maybe you immediately invited me to like your business page without a single personal interaction with me. Let me ask you this, if I met you in the store or at a coffee shop and we had simply said, &#8220;hello&#8221; to one another (I&#8217;m giving you the benefit of the doubt and considering your friend request a friendly &#8220;hello&#8221;), would you immediately club me in the head and drag me to your business then expect me to even consider doing business with you? I [&#8230;]]]></description>
		
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