Information Visualization and Web Marketing

How to earn money selling the free

2010-01-23T06:28:00.005-03:00

The American physicist Chris Anderson, is chief editor for Wired Magazine, TED's (the "ideas worth spreading" event) curator and evangelist of the "Long Tail" (which a lot of people erroneously entitle him as the creator). With those three good reasons he was already considered of the Internet's most famous hypes.

In August, 2009 he released his newest book: "Free: The Future of a Radical Price". In the book he is the advocate for the idea that, in this century, the drastic reduction in production's marginal costs has made the market logic to lose its basic premise, once based on scarcity, migrating to a new premise, this one based on abundance.

The example used the most on the book is the giant Google, that offers a gazillion free services (and top-notch quality, to say the least) to the end user, and sold U$21 billion in 2008. Throughout the book he cites other examples, also very elucidative, most of them being hard to understand, and even to believe, without a further and deeper analysis, and that's what I'll do in this article.

More than 90% of Google's sales (as a company, not only as a Search Engine) is due to its Paid Links, Google Adwords, where advertisers pay-per-click done in company's websites (or in third-party websites, through Google Adsense).

A well-made clear comment, already in the beginning of the book, is that this new paradigm has only become omnipresent in the digital age and, in his words: "As long as more business turn into digital business, services become softwares and products turn into downloads, closer we get to the free economy".

So, people working in some segments (especially those working in the primary sector) can feel a little bit distant from this reality. Still, Anderson explains that the actual TV model, that spends millions of dollars in producing TV Series (or the Brazilian TV Soap Operas), has their earnings bond to advertisement (on the commercial breaks or through merchandising – product used by the actors during the shows), and does nothing more than to become a bridge between the public and the audience, and the value of the TV is exactly in making this connection.

Still on the first cited example, Google, its function with their Paid Links is exactly this, given its audience, and the time that people spend visiting their websites, they put on ads to become the same bridge that TV does in the old media, but now through the Internet. Anderson's point is that the mechanism hasn't changed, just made it more evident and usual.

Cost reduction opening way to the free

But to make it more familiar, I chose to use another example also cited in the book, and that in the last 5-10 years has become very common for every American, which is the case of the Low Fare Airlines.

Before getting into the psychological aspect of the free, let's study the case of abundance, and its impact on cost reduction. On Wired website, Chris Anderson compares a low fare and a regular airline, and some of the numbers helps us to understand the idea.

Comparison between Low Fare and Regular Airlines
Source: Flowing Data

What you notice on the table above is exactly the change in picturing your business (the Core Business), and excluding from the deal (and consequently from the costs) everything that can be seen as being and addition to the service bought.

In another article from Wired, Anderson puts it that it costs £70 for RyanAir (a Low Fare Company) to take a passenger from London, England to neighbor Dublin, Ireland, and through an example, shows us how can air travel be free:

Value in U$ adding up to the ticket price (£70)
Source: Wired

I hope that at least you are a bit more convinced that one day we can get to the free air travel. And if you think this is an isolated reality, and that it wont last, it's good to know that British Airways (one of the largest regular airlines in the world) has already started selling ads on their boarding passes. Which makes a lot of sense, since they issued more than 12 millions of those, just in 2008.

Ads in British Airways' boarding pass

Source: Adivertido

The psychology of free

Anderson also defends that there are two different markets, the U$0,00 (free) and the U$0,01 (paid) – also citing an exeperiment performed by Dan Arielly, in Behavioral Economics, where they set up in a fair a chocolate store selling Hershey's chocolate for U$0,01 and Lindt (swiss chocolate, acknowledged as better) for U$0,15. In this condition, the chocolate sold the most, a lot more, was Lindt, that despite being a little bit more expensive, is known to have a better taste.

But then they reduced both prices in one cent (Hershey's costing than U$0,00 and Lindt U$0,14) and the game turn out to be completely different, and the chocolate "sold" the most then becomes Hershey's.

Anderson says then that this experiment show the great abyss that there is between the paid market (U$0,01), and the free market (U$0,00), and that this is the paradigm that is going to be faced more and more, especially in the digital markets.

Ok, but how can I get something out of free?

"But I don't own Google or any airline's stocks, where do I earn in all that?"

On the virtual businesses, there are countless examples of that what Chris Anderson calls freemium (free + premium), which is of the ways to monetize the free, where the visitor of an information website (CNN, NYTimes, etc...) can access part of the content for free (or full access, for a limited time), and the rest of the content is available through a paid membership. This way, the huge mass of non-paying visitors turns out to bring a small percentage of paid users that covers the bills.

Besides of being more common on the internet, traditional offline business are not far from this reality (and I don't mean "pay for one and take two home"), but once you accept the premise that the investment in good-quality content (it can be a TV Series, instructional fitting videos or free area maps pointing out the restaurants in a travel destination city) can attract a percentage (even if it is little) of consumers to experience or connect with your brand or your product.

Chris Anderson say that, in this new paradigm, people will only pay for that which promotes content so unique that can only be found there, or so fast that they will benefit for knowing it before others, or yet so related to your business that the investment made will connect them to other people.

If you didn't like the concept of free, it is important that your business has at least one of the three items above, or else, you can be sure that you'll soon get a new competitor that will offer the same service as yours, for free!

References

[English]

Why are cheap airlines so cheap?

How can air travel be free?

Free! Why is $0.00 the future of business

[VIDEO] Revenue Bootcamp: Will anyone pay for anything?

[VIDEO] Revenue Bootcamp: Chris Anderson

[Portuguese]

[LIVRO] - Free - Grátis - O Futuro dos Preços

Free - por Chris Anderson

British Airways comercializa publicidade em bilhetes

Uma ideia radical demais

The World's Tallest Man

2008-08-12T00:46:00.006-04:00

You may be used to my marketing and information visualization tools, but i'll talk a little bit about myself.

Since my first visit to the Wax Museum in Los Angeles, CA, i've been following the life story to none other than the already dead Mr. Robert Wadlow.

The guy was a freaking 8 ft 11 in (or 272 cm) american man from Illinois.

In this picture you can see Robert Wadlow with his father Harold Wadlow.

I've been living fine, and sharing the information that he's the largest human being ever, and i even heard about Sun Ming Ming, basketball player from China (7 ft 9 in, or 236 cm):

Or the amazing Bao Xishun, from Mongolia (7 ft 8.95 in or 235 cm):

Well, almost a foot (or 30 cm) taller than the other two, Wadlow was still my hero!

Up until today, when I read this December 2006 news, about Mr. Bao (the mongolian).

It seems that he was involved in saving the second most intelligent beings on earth, dolphins, from dying.

What I read, seemed to my as the kind of story that happened only in the western's 1600's, but I forgot that in the far-east, villages are a lot more common than in the new world.

From now on, I'll tell the story using my point-of-view, and by saying that I mean that some distortions will be made, using a kinda of a picturesque language, to help to give a glance on the proportion of that fact, considering we're in the 21st century.

The sroty starts in the sand of a beach in the province of Liaoning, China. Two adult dolphins were found laying in the shore, on the morning of December 14th, 2006. A first team of chinese peasants saw the dolphins, and curiosity brought them near the animals. They understood what was going on in just a few minutes, when they saw the dolphins having a hard time breathing, and throwing up every once in a while. (What does a dolphin throw up?).

They called the local aquarium, where some specialists could maybe help out. The biologists came with ther intricate equipments, and got in the dolphins' throat. The problem is, when the apparatus reached the dolphin's stomach, contractions stopped the equipment from reaching the plastic.

Then, (climax), someone in the crowd just had the most improbable (yet reasonable) idea of using human arms to get to the dolphin's stomach, since the human hand would be a lot "nicer" than some metal medical equipment.

But the next problem was: "Who would have arms long enough to reach the dolphin's stomach?". And the immediate, now more improbable than in the first time, idea was: "Let's call the man with the longest arm we know!".

And that bring us back to Mr. Bao Xishun, that was contacted through telephone, and was able to get to Fushun Beach in the same day, and finally let the dolphins free off the plastics, and free to come back to their normal life.

And from then on I got my new hero (at least height-wise)!

P.S.: I couldn't help but notice the coincidence with a great popular cartoon, Family Guy.

Wordle: yet another wonderful visualization tool

2008-06-18T23:37:00.001-04:00

Wordle - This is the site you`ll have to join!

How to do it? Just grab a lot of text, access the "create" area, crop, and the text forms itself into amazing visualization word clouds

Stonehendge Explanation

2007-09-28T11:00:00.001-04:00

The guy is simply amazing. Check out how simple mechanics could give insights into a less energy consuming society:

MSN Cartoon

2007-08-22T12:19:00.000-04:00

China's MSN Website developed this tool called:

MSN Cartoon

It only works in "Internet Explorer" (duh! it's Microsoft's), and You'll have to install a plugin for IE, and deal with chinese symbols. Any brazilian that could play with the SEGA console and pirate games, can deal with that!

And you can create your own customized Avatar to use in your MSN. Too bad I don't use the software, but the pics are niiiice!

Virtual Barbershop

2007-08-06T12:20:00.000-04:00

This may not be Visualization in its narrower sense, the visual side of it. Now try this hearlization, "The Virtual BarberShop"!!

Amazing sound editing!

Put on your headphones (it is a must) and click here!

Source: David's Weblog, through Gustavo Moura , through Tunico!

Reuters History

2007-07-31T12:59:00.000-04:00

Check out Reuters past history, a great timeline!

http://about.reuters.com/aboutus/history/flash/history.html

They started with 40 pigeons flying stock quotes, that's awesome!!

Microsoft Labs Photosynth

2007-07-30T15:38:00.000-04:00

Watch this amazing presentation by Microsoft's Engineer Blaise Aguera y Arcas and the new Microsoft Labs technology!

And it's available for us, human beings, to try out!

Can't wait for when I'll be able to use my own pics!!

Source: TED

Universe - Jonathan Harris

2007-07-25T13:24:00.000-04:00

Now this is some interesting tool to understanding what's going on in the world!!

A must see!!

UNIVERSE

Source: TED Talk

Great Posts from Other Blogs

2007-07-05T14:17:00.000-04:00

I'll sometimes post great stuff I find on the internet, insights of my own or with people I discuss with.

But one of my best sources are the RSS Feeds I read every they, and I share them with you, always!!

So, just keep checking on the headlines on the left sidebar called "Great Posts from Other Blogs", and whatever interests you there is really really worth a try (or else I wouldn't share it).

World of Work Map

2007-06-29T13:35:00.000-04:00

This is an amazing interactive visualization of different kind of jobs, using Data x Ideas and People x Things scales!!

Try to look where your job is located on both axis! Click on the outer rings to explore different careers!

Source: Renato Granzoti!

Mr Hans Rosling and his Trendalyzer (A.K.A Gapminder)

2007-06-27T18:41:00.000-04:00

One of the most amazing data visualization tool i've seen. Basically this lecture got me started on this topic!

He's done some research on World Health, and developed this tool (yeah, Google guys bought it!), using mostly data from UN and other international sources that people had a hard time to access. He also lectures on TED about it!!

And be sure to check out Rosling's new talk on TED, with innovations and a Grand Finale!

Source: TED Talks (you should really dig into this 20 minutes mind-boggling lectures by amazing people, famous and infamous) and Gapminder

Now that's being a fast HTML programmer

2007-06-26T20:43:00.000-04:00

He does it using notepad, as you can notice from the video.

Source

Chart Selector - or how to select the best chart

2007-06-26T16:07:00.000-04:00

How to select the best graphic representation for your data!! This is a really useful how-to!

Original: Chart Suggestions - A Thought Starter by Andrew Abela in his Extreme Presentation Blog

Translated to Portuguese: Sugestões de Gráficos - uma idéia inicial by Me!

Create your Simpsons Avatar

2007-06-26T14:00:00.000-04:00

http://www.simpsonsmovie.com/main.html

Click on "Create your Simpsons Avatar", than "Create Avatar". And it's not a "Second Life Avatar", but sounds nice. Can't wait for the movie!

Check out the Games! I liked the Wrecking Ball, reminds me of: Dangerous Dave and Brutal Bob

Here's myself:

Web Trends 2007 - Version 2

2007-06-26T13:02:00.000-04:00

New Version Just Arrived!! Revamp! And click on the imagem to go to a Clickable Version!

Source: Information Architects accepting Sponsors!

Web Trends 2007

2007-06-26T11:46:00.000-04:00

Nice WebTrends for this Year!

Source: Information Architects

Microsoft Surface Parody

2007-06-26T09:18:00.000-04:00

Funny Facts about Microsoft's New Toy.

Daxo's Visual Art

2007-06-26T09:04:00.000-04:00

Bizarre. Funny. Beautiful.

http://www.daxo.de/

How far can I go?

2007-06-26T09:00:00.000-04:00

Great Idea by Air New Zeland:

How far you can go with the money you have:

http://promos.airnz.co.nz/howfar/

Source: Information Aesthetics

Beautiful Evidence - Edward Tufte

2007-06-25T12:43:00.000-04:00

The Minister of Information

Christopher Bonanos from New York Books writes about the Master Ed Tufte, his new books, and some thoughts in Visualization!

Imagini - Image Friends

2007-06-25T12:16:00.000-04:00

New kind of a Social Network:

A completely new way of communicating using images:

Imagini.

Bill Gates and Steve Jobs

2007-06-25T11:12:00.000-04:00

Nice meeting!

Source: AllThings Digital - D5

Real Estate Prices RollerCoaster

2007-06-25T10:52:00.000-04:00

As of my first post, a great visualization of Home Prices in the United States:

Source: Speculativebubble.com