tag:blogger.com,1999:blog-42946929896639039562014-03-20T04:32:51.172+05:30Anuradha Goyalnoreply@blogger.comBlogger63125tag:blogger.com,1999:blog-4294692989663903956.post-79202192755243828522012-04-26T08:00:00.000+05:302012-04-26T08:00:00.881+05:30

Today most service providing consumer organizations are facing a deadlock with lot of consumers who are not happy with their complaints. They have their dedicated customer care units, but all they do is send you an automated e-mail saying 'Assuring you of best of our servives' while they do not even understand the problem. Customers keep writing, sometimes they get the calls from various

Anuradha Goyalhttps://plus.google.com/104404712601860313183noreply@blogger.com0tag:blogger.com,1999:blog-4294692989663903956.post-36769786314309498372012-04-19T09:08:00.000+05:302012-04-19T09:08:00.462+05:30

Harry West of Continuum in his HBR Blog talks about Three Rules of Innovation. Though I think the format of the post is in line with the HBR format. The important take away is that to innovate in teams, there must be an open dialogues, a free flowing communication which is never personal or personality impacted, and is always focussed on the creative output required from the job at hand. This

Anuradha Goyalhttps://plus.google.com/104404712601860313183noreply@blogger.com0tag:blogger.com,1999:blog-4294692989663903956.post-34322472398150443092012-04-12T08:00:00.000+05:302012-04-12T08:00:01.465+05:30

This Forbes Article talks about Five personalities of Innovation. You can read the article to know the five types and its possible that you have a bit of all of them in you. But I like the part where author says that you need to balance the risk takers and risk averse people in your innovation team. If everyone is a risk taker, you may loose on the practicality of the idea and the execution plan

Anuradha Goyalhttps://plus.google.com/104404712601860313183noreply@blogger.com0tag:blogger.com,1999:blog-4294692989663903956.post-89287195281798115392012-04-05T08:30:00.000+05:302012-04-05T08:30:00.225+05:30

The concept of gifting and the nature of gifts has changed over time. When we were kids, we wanted games and clothes, when we were teenagers it was all about greeting cards, then came the age of flowers and chocolates, then books and now you have to really think hard to find a gift for most people. The current trend is moving towards gifting experiences as with reasonable levels of affluence

Anuradha Goyalhttps://plus.google.com/104404712601860313183noreply@blogger.com2tag:blogger.com,1999:blog-4294692989663903956.post-31336105295881950582012-03-29T08:30:00.000+05:302012-03-29T08:30:00.136+05:30

Steven Johnson in this TED Talk talks about the emergence of ideas and the three things that he emphasizes are: You need to have a informal environment for the ideas to come. Not many ideas have been generated in the labs. Ideas take a lot of time to develop in your sub-concious, though they may appear to you in a Eureka moment. Incidentally we get to hear only about the Eureka

Anuradha Goyalhttps://plus.google.com/104404712601860313183noreply@blogger.com0tag:blogger.com,1999:blog-4294692989663903956.post-21764502457737686202012-03-22T08:30:00.000+05:302012-03-22T08:30:02.210+05:30

Frederick E. Allen in his Forbes article Why Innovations Fail: It's All in the Ecosystem sites many examples of Innovations that were first movers in their categories were failed as a commercial product. He  looks deeper into each of these cases and says they failed because though the product was great, but the team failed to take care of all those in the ecosystem. For example a technology tyre

Anuradha Goyalhttps://plus.google.com/104404712601860313183noreply@blogger.com0tag:blogger.com,1999:blog-4294692989663903956.post-27508571521336817102012-03-15T09:00:00.001+05:302012-03-15T09:00:00.822+05:30

My friend Dr Vinay Dabholkar talks about the Current practices being followed for Innovation in his blog post. Vinay is somone I really respect for his knowledge and his openness to hear the contrary views. In fact he sometimes seeks those views to validate or fine tune his own. This what I think of his views in this particular post: You need to be very clear of the objective of

Anuradha Goyalhttps://plus.google.com/104404712601860313183noreply@blogger.com0tag:blogger.com,1999:blog-4294692989663903956.post-89696152773378149712012-03-08T09:00:00.000+05:302012-03-08T09:00:01.781+05:30

This S&B article intends to explains Strategy in as simple terms as possible. Simply loved reading it. It says Strategy is different from vision, mission, goals, priorities, and plans. It is the result of choices executives make, on where to play and how to win, to maximize long-term value If you can answer these 3 questions for your business, you have your strategy in place: 1. Who is

Anuradha Goyalhttps://plus.google.com/104404712601860313183noreply@blogger.com0tag:blogger.com,1999:blog-4294692989663903956.post-78946410048768235282012-03-01T09:30:00.000+05:302012-03-01T09:30:04.564+05:30

Scott Anthony's HBR article on A.G. Lafley vs. Steve Jobs talks about two contrasting approaches to finding out the ultimate question 'What do the customers want?'. P&G indulges in many studies and research projects to find it out what its customers want while Apple goes on to give the customers what they possibly do not even imagine.  I think each product type needs to choose its own way to

Anuradha Goyalhttps://plus.google.com/104404712601860313183noreply@blogger.com0tag:blogger.com,1999:blog-4294692989663903956.post-79737363658089826152012-02-23T09:30:00.000+05:302012-02-23T09:30:05.274+05:30

Jim Stikeleather in this Managementexchange article argues that Innovation is a process. He says it is no longer a stretch goal that you give to employees, it has to be built in their day to day work. They do not have to stop after an Aha moment and get back to routine work, but have to move on to work on creating the next Aha moment. Incorporating the Innovation goals within the operational

Anuradha Goyalhttps://plus.google.com/104404712601860313183noreply@blogger.com0tag:blogger.com,1999:blog-4294692989663903956.post-82585505292488972302012-02-16T09:00:00.000+05:302012-02-16T09:00:01.222+05:30

In this time and age, repairs is becoming a vanishing concept. It is difficult to find someone who can repairs your clothes, shoes, household goods specially in the upcoming areas dominated by shopping malls. At the same time repair is something that is needed to keep the green cause moving. If you can setup a center for all kinds of repairs say: Tailoring - including repairing broken shoes

Anuradha Goyalhttps://plus.google.com/104404712601860313183noreply@blogger.com0tag:blogger.com,1999:blog-4294692989663903956.post-5185405057476618272012-02-09T09:00:00.000+05:302012-02-09T09:00:00.449+05:30

Paul Sloane talks about this Declaration of Innovation in his latest newsletter. I think this is what all leaders who want their organizations to be innovative need to do. Not just talk about innovation, but make it relevant to every employee's job. Talk in specifics so that people at every level in the organization can relate to it.  Make it a goal that the organization runs after. Ask for a

Anuradha Goyalhttps://plus.google.com/104404712601860313183noreply@blogger.com0tag:blogger.com,1999:blog-4294692989663903956.post-42723516979950037262012-02-02T09:30:00.000+05:302012-02-02T09:30:02.861+05:30

My friend Arun Kottoli reviews Electric cars both technically and ecologically. I think it is a brilliant analysis by someone who has been a user of an Electric car for sometime. I think the ecological issues have to be addressed by reducing consumption and not shifting from one energy source to another. Shifting from petrol or diesel to electricity is just doing that. It may give us a 'feel

Anuradha Goyalhttps://plus.google.com/104404712601860313183noreply@blogger.com0tag:blogger.com,1999:blog-4294692989663903956.post-89073095728219022092012-01-26T10:13:00.000+05:302012-01-26T10:13:00.542+05:30

Art Markman in his HBR Article says you do not have to think differently, but you have to think different things to be innovative, to be able to come up with innovative solutions for the known problems. He argues this on the basis of how our memory works. He says when you are in the kitchen, your memory of every associated with how the cooking happens comes in the front just like all the rules

Anuradha Goyalhttps://plus.google.com/104404712601860313183noreply@blogger.com0tag:blogger.com,1999:blog-4294692989663903956.post-81370657467599912392012-01-19T09:30:00.000+05:302012-01-19T09:30:04.641+05:30

Strategy & Business article on Culture change tries to draw inferences from Chef Jamie Oliver's experiment in West Virginia city to introduce people to fresh food and eventually replace the fast food culture by healthy and nutritious food. The story lists various challenges that he faces while trying to change the food habits, the resistances he faced to encountering complete lack of knowledge

Anuradha Goyalhttps://plus.google.com/104404712601860313183noreply@blogger.com0tag:blogger.com,1999:blog-4294692989663903956.post-9844594023605120852012-01-12T11:07:00.000+05:302012-01-12T11:07:00.495+05:30

World is globalized...is it, or was it not always? Well, it is not evenly globalized, and you need to understand the extent of globalization based on your world i.e. your product or your service or your market or your country.  Pankaj Ghemavat in his Mckinsey article talks about root maps that show the extent of globalization for your pie of the economy. He takes an example of the entertainment

Anuradha Goyalhttps://plus.google.com/104404712601860313183noreply@blogger.com1tag:blogger.com,1999:blog-4294692989663903956.post-76018567351351071292012-01-12T09:30:00.000+05:302011-12-19T21:43:26.780+05:30

Tea is a basic India beverage. Most Indian love to have it, as a matter of habit, as a rejuvenator while breaking, as a company when they gossip with friends and sometimes without any reason. In the new India that is being built, Coffee Chains have cropped up in every nook and corner but they do not serve the basic chai, and even if they serve it comes at atrocious prices.  Can someone think

Anuradha Goyalhttps://plus.google.com/104404712601860313183noreply@blogger.com0tag:blogger.com,1999:blog-4294692989663903956.post-42767892432559074292012-01-09T09:28:00.003+05:302012-01-09T09:37:38.951+05:30

This Mckinsey article talks about brain-steering instead of brainstorming.  Basically, what it suggests is to have a focusses brainstorming rather than an open ended that leads you nowhere. You seek answers to the questions that you know or have prepared in advance. You do not throw open the questions to a big group, but spread the questions amongst smaller groups and then let them share

Anuradha Goyalhttps://plus.google.com/104404712601860313183noreply@blogger.com0tag:blogger.com,1999:blog-4294692989663903956.post-59896904664278927952012-01-05T09:23:00.000+05:302012-01-05T09:23:00.089+05:30

Paul Sloane in his latest newsletter talks about Disney Method for Brainstorming, which is a variation of 6 thinking hats technique of Edward De Bono. It is a 4 step process instead of De Bono's 6 step.  Four steps are: Spectator's View Dreamer's View Relaizer's View Critic's View You look at the problem from these 4 perspectives and then reach a potential solution. He argues that

Anuradha Goyalhttps://plus.google.com/104404712601860313183noreply@blogger.com0tag:blogger.com,1999:blog-4294692989663903956.post-17817572449407285312011-12-29T10:00:00.000+05:302011-12-29T10:00:00.642+05:30

West has already found the word for Jugaad - Frugal Innovation. Now they are all out to analyze it to the extent possible and write about it. Authors Navi Radjou, Jaideep Prabhu and Simone Ahuja come together to write a book on Jugaad and in this HBR article they talk briefly about the characteristics of Jugaad. They opine that Jugaad is faster, cheaper, better, adaptable and inlusive. I think

Anuradha Goyalhttps://plus.google.com/104404712601860313183noreply@blogger.com0tag:blogger.com,1999:blog-4294692989663903956.post-12686513475062362282011-12-22T10:43:00.000+05:302011-12-22T10:43:02.382+05:30

Jim Whitehurst of Red Hat talks about the limits of open innovation in this video. Good food for thought. You need to understand situations where open innovation works and where it may not. Sometimes it may work completely independently, sometimes it may work on the part of the complete innovation cycle. It can be a great source of idea generation where the product has consumers and it can be

Anuradha Goyalhttps://plus.google.com/104404712601860313183noreply@blogger.com0tag:blogger.com,1999:blog-4294692989663903956.post-91523521945265888842011-12-15T08:30:00.000+05:302011-12-15T08:30:01.950+05:30

Bain & Co's Darrell Rigby talks about the future of shopping in HBR. It says: Customers want everything. They want the advantages of digital, such as broad selection, rich product information, and customer reviews and tips. They want the advantages of physical stores, such as personal service, the ability to touch products, and shopping as an event and an experience.  Different customer segments

Anuradha Goyalhttps://plus.google.com/104404712601860313183noreply@blogger.com0tag:blogger.com,1999:blog-4294692989663903956.post-73803533944383990542011-12-08T08:00:00.000+05:302011-12-08T08:00:00.937+05:30

Paul Sloane in his article on how to sell your innovative ides to your boss ends up acknowledging that middle management is a bottleneck in most organizations. They do not let the bottom up ideas go beyond them. One primary reason for this is that they are no burdened with delivering their targets that they can not think of anything beyond them. Another could be that Innovation is not a part of

Anuradha Goyalhttps://plus.google.com/104404712601860313183noreply@blogger.com0tag:blogger.com,1999:blog-4294692989663903956.post-87862956443523296342011-12-01T09:41:00.000+05:302011-12-01T09:41:00.860+05:30

Saul Kaplan mentions in his HBR articles the 5 reasons that companies fail at business model Innovation  In my mind all this comes from the resistance to change at the top leadership level, particularly at the CEO level. It also comes from the short sighted view of quarterly results for the publicly listed companies. The pressure to deliver every quarter, which is not too long a period coupled

Anuradha Goyalhttps://plus.google.com/104404712601860313183noreply@blogger.com0tag:blogger.com,1999:blog-4294692989663903956.post-35185256897544871372011-11-24T07:27:00.000+05:302011-11-24T07:27:00.502+05:30

Scott Anthony's blog on HBR lists 10 Innovation myths and the corresponding realities. I agree with most of them, but I wish if real life was so simple. Each of these myths have been built over a period of time and settled in our minds. It takes a lot of un-conditioning to accept the realities. More often than not, people will let go of the myth only after a personal experience. This means to

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