Microsoft Dynamics CRM - InterDynBMI

Microsoft XRM: The Holiday Gift That Keeps on Giving

2009-12-15T14:06:00.000-06:00

The holidays are right around the corner, and that means it’s time to send out the annual holiday card to thank your clients for their business. Unfortunately, you can’t seem to find that Excel spreadsheet with all of your clients’ contact information – or locate the stack of business cards you thought you left in your desk drawer.

Today, there’s a solution to that problem: Microsoft XRM, the latest evolution of Microsoft Dynamics™ CRM software. The solution is built on the premise of “one platform, multiple applications” -- leveraging a flexible and powerful platform, and the applications sitting on that platform, to meet any and all business requirements. Microsoft XRM stretches beyond providing businesses with tools to manage relationships with customers, and instead offers “Anything Relationship Management.”

Just as no two people on a shopping list have the same holiday wish, no two businesses have identical needs. That’s where the Microsoft XRM 80/20 rule comes into play. By leveraging the Microsoft .NET framework, the solution allows 80% of business requirements to be achieved by using and integrating out of the box. The last 20% can be achieved through custom development to make the application do exactly what a business needs.

Watch this Microsoft XRM to discover just how many business applications can be managed with this solution, including asset management, supplier management and vendor management.

Microsoft Dynamics™ CRM: Click here to start your free 30 day trial

New Microsoft Dynamics CRM Case Study

2009-09-25T10:11:00.000-05:00

InterDyn BMI's Microsoft Dynamics CRM Customer

Featured in Microsoft xRM Case Study

Arbor Day Foundation
Large Nonprofit Cuts Development Time by 300 Percent Using xRM
With the support of nearly one million members and partnerships with large public and private supporters, the nonprofit Arbor Day Foundation carries out its mission as the world’s largest tree-planting organization. As the Foundation expanded, leaders recognized the need to replace its aging system with a flexible solution that the IT team could customize to manage interactions with an increasingly diverse group of supporting organizations. The Arbor Day Foundation opted to take advantage of the xRM application platform layer that underpins Microsoft Dynamics® CRM to rapidly develop and deploy customized relational applications for its many conservation programs. This new platform helped the organization reduce application development time by as much as 300 percent, improved agility and scalability by empowering IT to drive change and innovation, and strengthened overall productivity. Click here for entire case study.....

Gain insight across social networks with new Microsoft Dynamics CRM Accelerators

2009-08-28T11:48:00.000-05:00

NEW! Microsoft Dynamics CRM Accelerators:

Social Networking Accelerator
Partner Relationship Management (PRM) Accelerator
Portal Integration Accelerator Extending Microsoft Dynamics Solutions, Microsoft offers

CRM accelerators, bundled extensions to Dynamics CRM, free to existing Microsoft Dynamics CRM customers.Social Networking AcceleratorMonitor and analyze customers’ conversations on social networking sites. Currently, this Microsoft Dynamics CRM accelerator integrates with Twitter. More networks to follow. Read more.

Social Networking Accelerator for Microsoft Dynamics CRM 4.0

Discover ERP and CRM software your people can actually use

2009-08-13T11:52:00.000-05:00

Discover ERP and CRM software your people can actually use

Microsoft Dynamics ERP and CRM software works like and with Microsoft software you already use. So your people can adopt it quickly and work efficiently. Watch this video and see what your business can be like when everyone gets it.

TRY MICROSOFT DYNAMICS CRM FREE FOR 30 DAYS! CLICK HERE TO START YOUR TRIAL TODAY!

Why Leading Companies Worldwide Use Microsoft Dynamics CRM

2009-08-13T08:31:00.000-05:00

Today businesses are asked to do more with less. When it comes to enterprise software, Microsoft Dynamics CRM delivers exceptional value, because it is:

Flexible, with the Power of Choice in deployment, purchase, and use.

Familiar, with an intuitive user interface, so your users can be immediately productive.

Designed to fit your business, delivering ease of customization and integration.

Top 10 Reasons to Choose Microsoft Dynamics CRM - click here to start your free 30 day trial today!

Affordability. Not only do you get competitive pricing for both on-demand and on-premise deployments, your maintenance fees are also waived for the first year. Plus, certain customers can qualify for 0% financing until March 20, 2009.
Industry Leadership. See Analyst Reports and Awards on why Microsoft Dynamics CRM is one of the top CRM solutions.
Great Fit. Because Microsoft Dynamics CRM is based on a service-oriented architecture (SOA), it easily integrates into your existing systems using industry-standard Web services. Its exceptional customization feature also simplifies adapting it to your processes, models, and technology infrastructure. Learn more about the technology.
Operational Insight. The reporting engine generates compelling data reports within Microsoft Dynamics CRM to help you make informed business decisions. Get deeper insights by integrating Microsoft Dynamics CRM with Microsoft Business Intelligence products for performance management, scorecards, data mining, and OLAP reporting.
Rapid Innovation. History tells this story best: Microsoft launched Microsoft Dynamics CRM 4.0 in December 2007, and in April 2008, Microsoft Dynamics CRM Online, an on-demand service, was introduced. In less than a year, the September 2008 and March 2009 Service Updates for Microsoft Dynamics CRM Online was released. At the end of 2008, several free CRM Accelerators were launched with new functionality for Analytics, eService, Event Management, and Enterprise Search, as well as a Business Productivity pack, Extended Sales Forecasting, CRM Notifications, and Sales Methodology support. And more innovation is currently in development.
The Power of Choice. Microsoft Dynamics CRM offers solutions that make sense for you today and in the future. You can choose to deploy Microsoft Dynamics CRM in-house, or let us host it for you. You can choose how your people interface with it—through Microsoft Office Outlook, a browser, or a mobile device. You can even decide whether to buy it or—in effect—to rent it. The best part? It's easy to switch if your business needs change.
High User Adoption Rates. Microsoft Dynamics CRM works within Microsoft Office Outlook, one of the most popular applications that people use every day. This high level of comfort with Office Outlook can help to significantly drive user adoption and success. Want to know more? See what customers like Reed Smith and Plante & Moran say.
Top-Flight Functionality. Learn how the innovative functionality in Sales, Customer Service, and Marketing makes Microsoft Dynamics CRM an effective way to stay in touch with your customers and drive your business goals.
World-Class Customers. Microsoft Dynamics CRM is designed to meet the needs of companies of all sizes—from small businesses to large enterprises. Today, Microsoft Dynamics CRM is used by more than 750,000 people, including some of the world's largest organizations, in financial services, professional services, manufacturing, and the public sector. See what Microsoft Dynamics CRM customers have to say.
Unmatched Value. The combination of top-rated functionality, high user adoption rates, the flexibility to adapt to your business needs, and an affordable price makes Microsoft Dynamics CRM an excellent choice. Buy now, get started with a free trial, or simply contact us for more information. We look forward to showing you more about the power and flexibility of Microsoft Dynamics CRM.

CRM Market Grows 12.5% in 2008

2009-08-12T08:50:00.000-05:00

CRM Market Grows 12.5% in 2008
Businesses facing our current economic situation understand the importance of retaining customers. According to BtoB Online, the need to retain customers helped boost customer relationship management expenditures to $9.15 billion in 2008. This is up 12.5% from 2007.

Web-based CRM solutions accounted for almost 20% of the total CRM software market last year, up from 15% the previous year.

Additionally, this article states that another reason for the increase in need for CRM management solutions is the growing importance of tracking customer conversations and participation in online forums and within social networks.

Of the CRM solutions providers experiencing this increase, Microsoft Dynamics CRM experienced the strongest growth in the sales of CRM software by boosting sales 75% in 2008.

Discover how Microsoft Dynamics CRM can help your business retain customers in our economic times with InterDyn BMI, and read the rest of the BtoB Online article here.

InterDyn BMI - Microsoft Dynamics CRM Customer Newsletter

2009-08-11T16:02:00.000-05:00

InterDyn BMI is proud to announce the release of the August 2009 Microsoft Dynamics CRM Customer Newsletter! If you did not receive a copy of the newsletter via email please click here to view the newsletter. If you would like to be added to the InterDyn BMI Microsoft Dynamics CRM Customer Newsletter, please click here to contact InterDyn BMI today.

Microsoft Dynamics CRM Enhancements Webinar! You wont want to miss

2009-08-10T08:43:00.000-05:00

Microsoft Dynamics CRM Anchor Page Webinar: August 12, 2009 @ 10am
This webinar will give you an overview of the new Microsoft Dynamics CRM Anchor Page views & SharePoint Integration! This enhancement will give your CRM users 90% of the information they need on ONE page! For full details please click here.

Benefits of the Microsoft Dynamics CRM Anchor Pages:
Convenience of staying with in outlook!
90% of all information needed daily is on one screen
Help to drive ROI through increased companywide productivity

If you would like to regsiter for this event please email audra.carlisle@interdynbmi.com or call 651-746-1466.

InterDyn BMI and GoIWx team up for hosted trial of Microsoft Dynamics CRM free for 30 days

2009-08-05T14:51:00.000-05:00

InterDyn BMI and GoIWx team up for hosted trial of Microsoft Dynamics CRM free for 30 days

InterDyn BMI, a Microsoft Gold Certified Partner who specializes in integrating and delivering all aspects of a client's business IT needs including Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), e-Commerce, Systems Engineering, Business Process Consulting and Custom Application Development, recently announced a strategic partnership with GoIWX, a leader in IT hosting, Software Plus Service (S+S) and Software as a Service (SaaS). As the next step in a partner hosted offering in the SaaS model, InterDyn BMI in conjunction with GoIWx is announcing a free Microsoft Dynamics CRM 4.0 trial for 30 days and packaged Training for Microsoft Dynamics™ CRM. InterDyn BMI will offer online, instructor led Microsoft Dynamics CRM training at packaged pricing. The training environment will provide base product functionality and will not be configured to client specifics.

GoIWx President and CEO, RJ Burgess sees this coordinated offering as a excellent opportunity to help SMB's to make the move to Microsoft Dynamics CRM 4.0 free for 30 days, while providing the opportunity to help the users get the hands-on training any organization needs to either bridge the gap from an older CRM program and get up to speed with new features of the software and at the same time, customers won't have to invest in the IT infrastructure new CRM implementations often require. "This makes the move to the SaaS model more attainable without the large CAP-X expenditures." says Brian Campbell, CRM Sales Manager. “With the CRM program we've just announced we believe customers have greater flexibility and get a better value with the GoIWx hosted model than with CRM Online. We achieve a greater level of flexibility in the installation and configuration.

InterDyn BMI is focuses on the sales, implementation and training for their clients to create comprehensive business solutions utilizing Microsoft Dynamics. There are several significant benefits to a program like this." Campbell continues, “This offer provides an option to get up and running on Microsoft Dynamics CRM at a low cost. This will allow the clients to recoup the investment with a faster uptime.”

For this joint endeavor, the training offering will be held online and instructor led. This venue allows for interactivity with the attendees and will provide training materials and lab exercises. The training package offer requires a minimum purchase of 3 user license and the installation of non customized or minimally configured Microsoft Dynamics CRM application in the GoIWx hosted environment.

Hosting can provide customers an "out of the box" solution which is low cost, with great training designed to fit their needs. Clients with more robust configuration can still get lower cost, with a quicker uptime, and spend CAPEX dollars on tailored training and realize more of an immediate gain. By going partner hosted, we can provide clients of varied needs, a higher return on investment.

In addition to CRM training, InterDyn BMI offers customization services, SQL Reporting services, installation and upgrades, advanced workflow training, and SharePoint installation and implementation.

About InterDyn BMI: Established in 1985, InterDyn BMI's mission is to enhance the lives of its employees and customers by working together to provide quality business solutions. We pride ourselves on representing and being a top business intelligence partner with the leading software providers in the marketplace. These Microsoft Dynamics solutions include Microsoft Dynamics GP, Microsoft Dynamics CRM, Microsoft Dynamics AX, Microsoft Dynamics RMS, iMIS and Open Systems. InterDyn BMI is based in St. Paul, MN. For more information about InterDyn BMI, call 1-866-264-3249 or visit http://www.interdynbmi.com/.

About GoIWx: Founded in 1995, GoIWx is a leading provider of IT Hosting—services that link business and IT. Our products and services have helped many companies reduce IT administration and increase integration in business tasks. GoIWx is a privately held corporation based in Minneapolis, MN. For more information about GoIWx, call 1-952-258-6300 or visit http://www.goiwx.com/

InterDyn BMI's Microsoft Dynamics CRM Anchor Page

2009-08-05T08:34:00.000-05:00

Join InterDyn BMI Wednesday, August 12 @ 10am for a Microsoft Dynamics CRM webinar specific to new enhacements that CRM users within your organization can benefit from!

This webinar will give you an overview of the new Microsoft Dynamics CRM Anchor Page views & SharePoint Integration! This enhancement will give your CRM users 90% of the information they need on ONE page! To learn more click here to register today!

Sample Anchor Page: Click on image to enlarge

Benefits of the Microsoft Dynamics CRM Anchor Screens:

Convenience of staying with in outlook!
90% of all information needed daily is on one screen
Help to drive ROI through increased companywide productivity

To register for the webinar please email info@interdynbmi.com

Microsoft Dynamics CRM Industry Ready - Hospitality & Entertainment

2009-08-03T08:30:00.000-05:00

Microsoft Dynamics CRM helps hospitality and entertainment companies become more customer-centric to earn loyalty and boost revenues.

• Gather information about the customer’s entire experience—from the reservation and transaction level on up—to refine your services and deliver more value.
• Win customer loyalty and increase revenue by providing more personalized service.
• Generate customer profiles to segment customers and better target your marketing efforts.

Guest Insight
With Microsoft Dynamics CRM, you can get rich information about every guest or customer. By using this information, you can provide personalized attention to your customers, to deliver a more compelling experience and keep them coming back. And, because Microsoft Dynamics CRM offers a familiar interface that is easy to use, adoption is quick.
• Gather consistent customer data in a single information repository to better understand each guest’s needs and enhance and cultivate profitable customer relationships.
• Measure and learn from customer behavior how to improve your product and service development as well as performance management.
• Reduce IT costs and complexity with a flexible infrastructure that gives you the ability to integrate CRM with your back-end systems and share customer information across departments.

Customer Service
Create strong relationships with guests to build repeat business and gain loyalty. By capturing every guest interaction, regardless of channel, you add to your knowledge base. With this valuable information, you can better meet guest needs, to give you a competitive edge.
• Manage and track all guest-facing activities.
• Identify trends and provide personalized service with access to real-time, actionable data.
• Use shared document repositories to improve the quality and efficiency of organizing teams, meetings, and deliverables.
• Take advantage of document version controls to accelerate approval workflows and deliver better service.
• Benefit from advanced security that helps protect customer and company data.

Sales and Marketing
Enhance your processes to gain more value from your sales and marketing activities with easy access to information across sales and marketing. Up-sell and cross-sell more efficiently and transform your customer interactions into marketing opportunities.
• Automate marketing processes to respond quickly to requests and inquiries and set reminders for follow-up.
• Easily associate events and ticketing with accounts and sponsorships.
• Improve sales opportunities for group sales and packages with easy access to customer data.
• Segment your customer base to target your marketing efforts appropriately and optimize your return on investment.
• Identify high-value customers across franchises and venues.
• Provide mobile access to CRM data, so salespeople have access to comprehensive customer information while on the road.

For questions regarding Microsoft Dynamics CRM please click here to contact InterDyn BMI

Microsoft Announces Longer Support Timelines for Key Microsoft Dynamics Service Packs

2009-07-27T07:59:00.000-05:00

Please note that effective June 22, 2009, in response to customer feedback and as part of Microsoft’s continuous efforts to provide world-class support for its products, the company is updating the Microsoft Support Lifecycle policy for service packs for key Microsoft Dynamics products.

Microsoft is extending the service pack support policy for Microsoft Dynamics GP, Microsoft Dynamics AX, and Microsoft Dynamics CRM to 24 months of support for a previous service pack, when a new service pack is released. Previously, when a new service pack was released for these products, Microsoft provided 12 months of support for the previous service pack.

For additional questions, please click here to contact InterDyn BMI.

Microsoft Dynamics CRM has been positioned in the Leaders quadrant of the Gartner Inc.

2009-07-23T15:42:00.000-05:00

Microsoft Dynamics CRM has been positioned in the Leaders quadrant of the Gartner Inc. CRM Customer Service Contact Centers 2009 Magic Quadrant, a research report that looks at contact center desktop software for customer service and support that is best suited for different economic situations.

“As a result of the economic slowdown, business leaders are focusing on the central role of customer service to simultaneously lower costs and build customer loyalty,” said Michael Maoz, vice president and distinguished analyst, Gartner Inc. “The loss of a profitable customer, or a potentially profitable customer, is expensive and preventable. The contact center, which integrates and synchronizes post-sales customer interactions, is the most critical flash point for the customer relationship.”

“Business leaders are being challenged to drive higher customer satisfaction and retention while their budgets are under pressure,” said Brad Wilson, general manager of Microsoft Dynamics CRM at Microsoft. “Microsoft Dynamics CRM delivers powerful customer service solutions through either on-premises or on-demand deployments, enabling more choice and flexibility for our customers and partners with a rapid time to value.”

For complete article please go to the Microsoft Press Pass page for more information.

Microsoft Dynamics CRM is Industry Ready

2009-07-22T09:49:00.000-05:00

Microsoft Dynamics CRM is Industry Ready

Your company has unique needs to thrive within your industry. Microsoft has extensive experience working with organizations of all types and sizes. Together we deliver CRM solutions tailored to your industry so you have the tools and capabilities to easily create and maintain a clear picture of customers, from first contact through the entire customer life cycle.

Education Improve teaching and learning opportunities for instructors and students while improving administration efficiency.

Financial Services Enhanced delivery of high-quality, personalized services for banks, wealth management firms, and insurance providers.

Government Efficient constituent service and information sharing for state, city, and local government agencies.

Professional Services Increased profitability and client service for accounting, legal and business consultants.

Health and Social Services Reduce the administrative burden, freeing more time for case workers to focus on clients.

Healthcare Providers Improved processes and cost-effective care for hospitals, clinics, and long-term care facilities.

Manufacturing Streamline processes and minimize inventory-carrying costs for producing goods from raw materials.

Retail can help retailers stand out from the competition. With rich information about every customer, you can provide personalized care to build customer loyalty and increase your revenue.

NEXT STEP: I’d like to propose we engage in a discussion and solution demonstration to give a vision for how Microsoft Dynamics® CRM could help your company save money in a down economy. We have an on-demand webcast called Choosing the Right Customer Relationship Management Solution which could serve as a great foundation before a more personalized meeting. I look forward to discussing next steps.

Once you have completed the webcast click here to start your FREE 30 day Microsoft Dynamics CRM trial!

NEW Microsoft Dynamics CRM Accelerators

2009-07-13T08:03:00.000-05:00

Microsoft Corp. today announced (July 9, 2009) new CRM Accelerators for Microsoft Dynamics CRM that help organizations reduce costs and establish business insight across social networks, channel-centric organizations and Web interaction channels.

Social Networking Accelerator
The Social Networking Accelerator allows business professionals to monitor and analyze customers’ conversations on social networking sites, and as a result, provides real-time status updates about their products and services. This accelerator delivers integration with Twitter; other networks will be introduced in future releases.

Partner Relationship Management (PRM) Accelerator
The Partner Relationship Management (PRM) Accelerator allows businesses to use Microsoft Dynamics CRM to distribute sales leads and centrally manage sales opportunities across channel partners. It provides pre-built extensions to the Microsoft Dynamics CRM sales force automation functionality, including new data entities, workflow and reports. Using the PRM Accelerator, companies can jointly manage sales processes with their channel partners through a centralized Web portal, as well as extend this integration to automate additional business processes.

Portal Integration Accelerator
The Portal Integration Accelerator easily connects Microsoft Dynamics CRM to an organization’s Web experience. With this added capability, a business analyst can use point-and-click configuration — as opposed to Web development — to rapidly extend to the Internet any business process and drive costs out of everyday business interactions.

If you have questions about the new Microsoft Dynamics CRM Accelerators contact InterDyn BMI today!

TRY MICROSOFT DYANMICS CRM FREE FOR 30 DAYS -

CLICK HERE TO BEGIN YOUR TRIAL!

5 Ways Manufacturers Can Benefit From Microsoft Dynamics CRM

2009-07-09T07:32:00.000-05:00

Manufacturing Organizations Can Benefit From Microsoft Dynamics CRM

In our current economy, manufacturers know that great sales, marketing and service can make or break their business. Successful manufacturers have to employ a sophisticated CRM solution that offers a comprehensive view of complex customer information and interaction, and that can integrate efficiently with legacy systems.

Manufacturers need look no further than Microsoft Dynamics CRM to best serve their customers. Below are three benefits that Microsoft Dynamics CRM can offer manufacturing organizations:

Improve Customer Experience – Customer information is accessed faster and customer questions can be addressed more efficiently when complete customer information is centralized.
Improve Productivity – Customer service representatives can be more efficient at processing customer cases with the self-service functionality. This allows the same number of service representatives to process more customer cases.
Reduce Errors – Microsoft Dynamics CRM helps eliminate manual entry of customer information, which greatly reduces errors in the customer database.

You can find out more CRM benefits for manufacturers here.

To ensure your manufacturing company maintains its competitive edge, contact InterDyn BMI. We can help implement a CRM solution for your organization to meet sales and service challenges in a cost-effective way.

InterDyn BMI and GoIWx team up for hosted trial of Microsoft Dynamics CRM free for 30 days

2009-05-07T09:45:00.000-05:00

InterDyn BMI and GoIWx team up for hosted trial of Microsoft Dynamics CRM free for 30 days

Minneapolis, Minnesota - May 7, 2009 - InterDyn BMI, a Microsoft Gold Certified Partner who specializes in integrating and delivering all aspects of a client's business IT needs including Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), e-Commerce, Systems Engineering, Business Process Consulting and Custom Application Development, recently announced a strategic partnership with GoIWX, a leader in IT hosting, Software Plus Service (S+S) and Software as a Service (SaaS).

As the next step in a partner hosted offering in the SaaS model, InterDyn BMI in conjunction with GoIWx is announcing a free Microsoft Dynamics CRM 4.0 trial for 30 days and packaged Training for Microsoft Dynamics™ CRM.

InterDyn BMI will offer online, instructor led Microsoft Dynamics CRM training at packaged pricing. The training environment will provide base product functionality and will not be configured to client specifics.

GoIWx President and CEO, RJ Burgess sees this coordinated offering as a excellent opportunity to help SMB's to make the move to Microsoft Dynamics CRM 4.0 free for 30 days, while providing the opportunity to help the users get the hands-on training any organization needs to either bridge the gap from an older CRM program and get up to speed with new features of the software and at the same time, customers won't have to invest in the IT infrastructure new CRM implementations often require. "This makes the move to the SaaS model more attainable without the large CAP-X expenditures." says Brian Campbell, CRM Sales Manager. “With the CRM program we've just announced we believe customers have greater flexibility and get a better value with the GoIWx hosted model than with CRM Online. We achieve a greater level of flexibility in the installation and configuration.

InterDyn BMI is focuses on the sales, implementation and training for their clients to create comprehensive business solutions utilizing Microsoft Dynamics. There are several significant benefits to a program like this." Campbell continues, “This offer provides an option to get up and running on Microsoft Dynamics CRM at a low cost. This will allow the clients to recoup the investment with a faster uptime.”

For this joint endeavor, the training offering will be held online and instructor led. This venue allows for interactivity with the attendees and will provide training materials and lab exercises. The training package offer requires a minimum purchase of 3 user license and the installation of non customized or minimally configured Microsoft Dynamics CRM application in the GoIWx hosted environment.

Hosting can provide customers an "out of the box" solution which is low cost, with great training designed to fit their needs. Clients with more robust configuration can still get lower cost, with a quicker uptime, and spend CAPEX dollars on tailored training and realize more of an immediate gain. By going partner hosted, we can provide clients of varied needs, a higher return on investment.

In addition to CRM training, InterDyn BMI offers customization services, SQL Reporting services, installation and upgrades, advanced workflow training, and SharePoint installation and implementation.

About InterDyn BMI: Established in 1985, InterDyn BMI's mission is to enhance the lives of its employees and customers by working together to provide quality business solutions. We pride ourselves on representing and being a top business intelligence partner with the leading software providers in the marketplace. These Microsoft Dynamics solutions include Microsoft Dynamics GP, Microsoft Dynamics CRM, Microsoft Dynamics AX, Microsoft Dynamics RMS, iMIS and Open Systems. InterDyn BMI is based in St. Paul, MN. For more information about InterDyn BMI, call 1-866-264-3249 or visit http://www.interdynbmi.com/.

About GoIWx: Founded in 1995, GoIWx is a leading provider of IT Hosting—services that link business and IT. Our products and services have helped many companies reduce IT administration and increase integration in business tasks. GoIWx is a privately held corporation based in Minneapolis, MN. For more information about GoIWx, call 1-952-258-6300 or visit http://www.goiwx.com/

Microsoft Dynamics CRM Training

2009-04-01T13:38:00.000-05:00

Packaged Training for Microsoft Dynamics™ CRM:
InterDyn BMI will offer online, instructorled Microsoft Dynamics CRM training at packaged pricing. The training environment will provide base product functionality and will not be configured to client specifics. This training offer requires a minimum purchase of 3user license and the installation of noncustomizedor minimally configured Microsoft Dynamics CRM application in a hosted environment.
Training will be:
1) Online
2) Instructor led
3) Live
4) Interactive
5) Training materials with lab exercises will be provided.

Environment:
1) Students will use their own computers and be required to have an internet connection
2) Students will phone into a conference phone number for the audio
3) Students will connect remotely to a live session for the instructionledportion of the training.
4) Students will use the client’s environment to complete the lab portions of the training
5) Each student will be provided an electronic copy of the training materials with lab exercisesprior to the class and the students or client will be responsible for printing the training materials.
6) We will continue to perform customized training for clients requiring business specific trainingat a time and materials cost.

Additional Services Available:
Customization services
SQL Reporting services
Installation and Upgrade training and services
Advanced Workflow training and services
SharePoint installation and implementation services
Click here to contact us if you are interested in Microsoft Dynamics CRM training!

Try Microsoft Dynamics CRM FREE FOR 30 DAY! Click here to start your trial!

IE8 and Microsoft Dynamics CRM Compatibility

2009-03-31T08:10:00.000-05:00

March 19th, 2009- Microsoft Released released the latest version of Internet Explorer 8 (IE8).

1. It is fully tested and supported. NO NEED TO WORRY ABOUT COMPATIBILITY! IE8 has undergone a rigorous 12 month beta, and Dynamics CRM was one of the key "test products" for the IE team when working through their validation and tests. The IE team and CRM team worked closely together to insure that Dynamics CRM worked with IE8, and IE 8 is now an officially supported browser for Dynamics CRM 4.0.

2. Built in development tools. If you are the developer type, you probably used tools like DOMspy or the Internet Explorer Developer Toolbar to identify CRM page elements, like Nav Bar links, to use in creating javascript. With IE 8, there is no more need for these tools, as the developer tools are built into the browser (under Tools menu-->Developer Tools)

3. Color coded tabs. This is a major usability enhancement for Dynamics CRM. As any user of Dynamics CRM can attest, CRM can open many IE windows. For example, when you open up an Account, a new window is launched, then if you open an activity associated with the account, another window opens. Tabbed browsing in IE 7 helped get control of these windows by allowing users to have one IE window open with multiple tabs. However, one potential problem is that if you also have some other sites open, perhaps researching a potential customer on MSN Money, the CRM windows can get lost among all of your other sites.

IE 8 solves these problems by grouping tabs from related sites together, and color coding them, so you will never mix up your CRM tabs with your Twitter tabs.

IE8 Can Be Downloaded Here: http://www.microsoft.com/windows/internet-explorer/default.aspx

For more information about IE8 and Dynamics CRM check out the official; Microsoft CRM Team Blog:

To contact InterDyn BMI, click here.

Accelerators for Microsoft Dynamics CRM

2009-03-26T14:28:00.000-05:00

Accelerators for Microsoft Dynamics CRM.

Accelerators are a range of add-on solutions developed for Microsoft Dynamics CRM 4.0 customers. Each accelerator is available and will showcase how the Microsoft Dynamics CRM 4.0 platform can be configured and extended to broaden marketing, sales and service capabilities. Microsoft Dynamics CRM customers are encouraged to further extend these accelerators to meet their specific business needs.

Each accelerator may consist of the following:

Customizations (entities, forms, views)
Workflow defintions
Business Intelligence elements such as custom reports (.RDL’s)
Functional code samples (strictly adhering to SDK guidelines)
Documentation for installing, operating, localizing and extending the solution
An automated installer

Each accelerator will be fully supported as per any other customization for Microsoft Dynamics CRM that follows SDK guidelines. Additionally, all samples are supplied with full source-code so they can be extended further to meet specific customer requirements. Because of Microsoft Dynamics CRM’s services-based architecture and metadata-driven application capabilities, accelerators can be deployed for both on-demand and on-premise environments.Through accelerators, customers and partners benefit from new functionality on a more frequent basis, and they can be deployed to their environment quickly and easily.The list of accelerators is as follows:

Analytics
eService
Event Management
Enterprise Search
Sales Methodologies
Extended Sales Forecasting
CRM Notifications
Newsfeed Business Productivity

Click here to contact InterDyn BMI for more information regarding the new Microsoft Dynamics CRM Accelerators.

InterDyn BMI Microsoft Dynamics Q1 Newsletter

2009-03-03T10:37:00.000-06:00

This quarterly publication is designed to educate and enlighten you; our valued customer and business partner and keep you up-to-date on the latest products, trends and practices in the fields related to the products and services offered by InterDyn BMI. We would like to take this opportunity to thank you for your continued trust and we look forward to developing a long-lasting business relationship with you and your organization!

Click here to view the Q1 Microsoft Dynamics Newsletter

Take Microsoft Dynamics CRM 4.0 for a test drive

2009-02-19T13:40:00.000-06:00

Dynamics CRM 4.0 is an all-new offering from Microsoft, and one worthy of the excitement surrounding it. This solution lets you and your employees effectively manage client relationships using software you’re already familiar with, like Microsoft Office.

Using Dynamics CRM’s instinctive interface, you can access and manage sales, marketing, and customer service options that will let you deliver better service to your clients. And we all know that better service is better for your business.

Dynamics CRM gives you the power to make sound business decisions based on client history, helping you market effectively to new clients. This way, you can manage your business while you strategically plot your company’s growth.

But don’t just take our word for it. SIGN UP FOR OUR MICROSOFT DYNAMICS CRM BLOG TO FIND OUT MORE INFORMATION ON HOW YOU CAN TEST DRIVE MICROSOFT DYNAMICS CRM 4.0

Once you’ve had a chance to use it, it will be clear that Microsoft Dynamics CRM 4.0 is a sound business solution that will easily integrate into your everyday operations.

If you have any quetsions contact us today!

Top 5 Reasons Customers Should Attend Microsoft Dynamics Convergence 2009!

2009-01-28T10:54:00.000-06:00

Reason #1: Hands-on training
•Get an overview of how the Microsoft Dynamics product line can help increase your return on investment by offloading and automating many day-to-day mundane tasks, freeing you up to focus on more important duties
•Concurrent Sessions—provide attendees with your skills in training sessions built around Microsoft Dynamics solutions
•Technical Support Desk—receive real-time assistance and learn new approaches to Microsoft Dynamics solutions directly from Microsoft

Reason #2: See and try new products and technologies
•Microsoft® User Experience Center—provides hands-on opportunities for you to experience new products and technologies first hand, and provide feedback directly to Microsoft developers
•See how Microsoft Dynamics solutions take advantage of the latest Microsoft technologies, including Microsoft Office SharePoint® portal and Microsoft SQL Server® data management software
•Hear from Microsoft executives about the future of the products and solutions

Reason #3: Optimize your business
•Learn how successful businesses like yours use the power of Microsoft Dynamics to run their business more efficiently
•Gain the insight you need to improve process efficiency and decision making, ultimately driving more to the bottom line
•Learn how to optimize your IT infrastructure
•Use Microsoft Dynamics solutions to respond to your customers’ increasing demands for order and inventory visibility and reduced lead times
•See how to effectively use customized reports, Web-based dashboards, and real-time alerts to improve the efficiency of the entire supply chain

Reason #4: Networking
•Connect with your peers, your partner, and Microsoft product expertsto experience the strength of the Microsoft Dynamics community—and gain insight into the full range of Microsoft product offerings, vision, and strategy
•Interactive discussions—these sessions provide technical decision makers (TDMs) and IT personnel with an overview of the Microsoft Dynamics product line, a forum for learning from other IT teams that may face similar challenges, and an opportunity to receive hands-on experience using the products
•ConvergenceConnect—participating in this online networking forum gives TDMs an opportunity to formally and informally meet otherTDMs to build contacts, share experiences, and acquire tips and suggestions for using Microsoft Dynamics solutions—before andduring Convergence 2009 New Orleans

Reason #5: An overall great experience
Quotes from customers who have attended:
“Convergence is a wonderful place for partners and customers to understand what Microsoft is doing from a product platform perspective, not just specifically to the individual product they might own today, but the entire platform that Microsoft has to offer.” —Ryan Toenies, Convergence attendee
“We like going to Convergence because it gives us an opportunity to see all the new products, see the things that the third-party vendors have to offer to go with the products, and find things that we can use in our business to be more efficient and more effective.” —Jim Noblitt, Convergence attendee

Microsoft Dynamics Convergence 2009- The Power of Possibilities

2009-01-27T10:10:00.000-06:00

Convergence is the premier Microsoft Dynamics event, bringing customers, partners, team members and industry experts together to discuss ways your current Microsoft Dynamics solution can help your company cut costs, improve operational efficiencies, increase employee productivity and maximize your current platform investments, which, in turn, can foster long-term, profitable growth.

This is your opportunity to participate in an exceptional program including a variety of tracks, speakers, detailed product demonstrations and hands-on learning sessions to better understand how you can further leverage your existing business solution to tighten supply chains, deepen customer relationships, empower your workforce and sustain profitability.

Sessions: Convergence 2009 features more than 420 sessions covering Microsoft Dynamics and the latest Microsoft-based products.

Hands-on experiences: Grab the opportunity to evaluate products from Microsoft and our most important industry partners.

Community and Learning Center (CLC): Considered the hub of Convergence, this area is designed to be a one-stop shop for networking and learning outside of conference sessions – while only having to visit one room! We offer free technical support, research activities and opportunities to meet fellow users and product experts.

Connections with the community: An event that brings 10,000 Microsoft Dynamics customers, partners, team members and industry experts together translates into an endless number of opportunities to make lasting connections within the Microsoft community.

Grow Your Business With Microsoft Dynamics CRM

2009-01-22T13:12:00.000-06:00

Business moves quickly today, requiring that every company continuously reexamine direction, strategies, suppliers, partners - literally every variable and relationship that might lead to complacency. The search for competitive advantage may mean that some of your best customers pick up and leave without you ever knowing that there was a problem. Find out how to efficiently react to these problems by attending this webcast on February 4, 2009 from 1-2pm (CST) !

Microsoft Dynamics CRM 4.0 is a fully integrated customer relationship management (CRM) system. It gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales. With tools to enhance your company's sales, marketing, and customer service processes—along with native Microsoft Office Outlook integration—Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution, helping you drive consistent and measurable improvements in everyday business processes!

Microsoft Dynamics CRM can help you:
Stay connected to your business processes and make more informed decisions about your growth.
Reduce the length of your sales cycle and increase your marketing effectiveness.
Ensure your marketing campaigns are working at maximum efficiency and help you deploy your sales resources appropriately.

If you are experiencing problems with registration please email Audra at audra.carlisle@interdynbmi.com

Who should attend?
Business Owners, Business Managers, Sales Managers, Marketing Managers

How do you register?
Click here and follow the instructions.

Unable to attend?Learn more about a people-ready business by visiting http://www.microsoft.com/dynamics/crm. To contact InterDyn BMI or request more information, go to www.interdynbmi.com or call 1-866-264-3249.