InterDynBMI

White Oak Healthcare, LLC Selects InterDyn BMI to Implement Microsoft Dynamics GP

2009-10-22T13:16:00.000-07:00

White Oak Healthcare, LLC Selects InterDyn BMI to move off of Sage BusinessWorks and Implement Microsoft Dynamics™ GP

White Oak Healthcare has chosen InterDyn BMI to bring the power and efficiency of Microsoft Dynamics Microsoft Dynamics GP to its business and IT systems. The new technology will handle key business processes for White Oak Healthcare.

Based in Baltimore, Maryland, White Oak Healthcare chose InterDyn BMI because of their long-term healthcare industry knowledge and expertise.

“We expect the move to Microsoft Dynamics GP to provide significant value for our company,” said Josie Hess, Vice President of Finance at White Oak Healthcare. “The programs and features are familiar to our people, flexible for our needs and scalable enough to grow along with us. With InterDyn BMI’s expertise with Microsoft Dynamics made them the right choice to help make this project a success.”

“Microsoft Dynamics products provide the most out-of-the-box benefits for our customers, along with an architecture that enables us to put our knowledge and experience to work for White Oak Healthcare and our other customers,” said John Hendrickson, CEO at InterDyn BMI.

“Microsoft invests heavily in our partners to ensure they have all the latest information and resources at their fingertips to develop the world’s best solutions for our shared customers,” said Michael Park, corporate vice president for U.S. Microsoft Dynamics at Microsoft Corp. “InterDyn BMI has demonstrated know-how helping White Oak Healthcare and its other customers generate business value with Microsoft Dynamics products.”

Microsoft Dynamics is a line of financial, customer relationship and supply chain management software that helps businesses work more effectively. Delivered through a network of channel partners providing specialized services, these integrated, adaptable business management solutions work like and with familiar Microsoft software to streamline processes across an entire business.

About InterDyn BMI:
InterDyn BMI has been a leading partner dedicated to the sales, consulting, service and support of Microsoft Dynamics solutions. InterDyn BMI focuses on integrating and delivering all aspects of a client's business needs including Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), e-Commerce, Association Management, Systems Engineering, Business Process Consulting and Custom Application Development. InterDyn BMI's experience, proven methodologies and world- class consultants ensure customer success on every level.

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Other product or service names mentioned herein are the trademarks of their respective owners.

For more information, press only:
Audra Carlisle
Marketing Manager
InterDyn BMI
1-866-234-3829
audra.carlisle@interdynbmi.com

For more information about InterDyn BMI:
Visit www.interdynbmi.com

For more information about White Oak Healthcare, LLC:
Visit http://www.whiteoakhealthcare.com/.

For more information about all Microsoft Dynamics products:
Visit http://www.microsoft.com/dynamics/intro/default.mspx.

For more information about Microsoft case studies:
Visit http://members.microsoft.com/customerevidence/search/findevidence.aspx.

For more information about the People-Ready Business:
Visit http://www.microsoft.com/business/peopleready/default.mspx.

Microsoft Dynamics GP Webcast Series

2009-10-21T15:03:00.000-07:00

Microsoft Dynamics GP Webcast Series

Understand How to Get the Most Value from Microsoft Dynamics GP with this Webcast Series!

Make sure you’re taking full advantage of all the Microsoft Dynamics GP features and capabilities you need. Understand how Microsoft Dynamics solutions can help your organization save time and money with this free webcast series.

Special License Discount: Customers who attend at least one free webcast in the Save Time and Money with Microsoft Dynamics webcast series receive a special license discount.*
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Save Time and Money with the Business Intelligence Capabilities of Microsoft Dynamics GP
October 20, 2009
Register Now

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Provide Superior Customer Service While Saving Time and Money with Microsoft Dynamics GP Project Accounting and Field Service
October 22, 2009
Register Now

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Saving Manufacturers Time and Money with Microsoft Dynamics GP
October 27, 2009
Register Now

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A New Way to Do Business—Make the Most of Your Microsoft Dynamics GP Investment
November 3, 2009
Register Now

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*Microsoft Dynamics ERP existing customers attending one of the above live webcast events may be eligible to receive $250 off a qualifying additional-functionality order of $2,500 or more.

Terms & Conditions

Offer available from October 20, 2009 through December 23, 2009.

Offer only available to Microsoft Dynamics ERP customers who registered and attended at least one of the eligible live webcast events. Discount doesn’t apply to on-demand version of the webcast events. Discount can only be applied to qualifying purchases made between the date of the live webcast event that the customer attended and December 23, 2009.

Microsoft Dynamics ERP Stimulus Offer for Non-Profits and Associations

2009-10-21T06:44:00.000-07:00

Microsoft Corp. announced the release of a stimulus package for select nonprofit organizations, associations and targeted trade groups.

The nationwide stimulus package will present qualified NFP customers with two additional concurrent Business Ready Licensing (BRL) Full Access users at no additional license cost with the purchase of an ERP Foundation Pack license — a 66 percent discount on the suggested retail price of three software licenses. Participating certified Microsoft Dynamics partners are also offering a services credit of $5,000 to implement the system. This combined software and services package will benefit small and large NFPs alike.

“Not-for-profit organizations have benefited greatly over the years from Microsoft Dynamics products, including Microsoft Dynamics GP and Microsoft Dynamics AX for project accounting and financial management, and Microsoft Dynamics CRM for membership communications and tracking,” said Dave Willis, vice president of U.S. Dynamics at Microsoft. “By offering this stimulus package and creating social networks for executives at these organizations, Microsoft and its partners can help them find ways to grow and retain membership and continue to raise funds during these challenging economic timess."

To learn more visit http://dynamicsnfp.ning.com or click here to contact InterDyn BMI
Offer valid June 18, 2009 – December 23, 2009.

New Microsoft Dynamics CRM Case Study

2009-09-25T08:11:00.000-07:00

InterDyn BMI's Microsoft Dynamics CRM Customer

Featured in Microsoft xRM Case Study

Arbor Day Foundation
Large Nonprofit Cuts Development Time by 300 Percent Using xRM
With the support of nearly one million members and partnerships with large public and private supporters, the nonprofit Arbor Day Foundation carries out its mission as the world’s largest tree-planting organization. As the Foundation expanded, leaders recognized the need to replace its aging system with a flexible solution that the IT team could customize to manage interactions with an increasingly diverse group of supporting organizations. The Arbor Day Foundation opted to take advantage of the xRM application platform layer that underpins Microsoft Dynamics® CRM to rapidly develop and deploy customized relational applications for its many conservation programs. This new platform helped the organization reduce application development time by as much as 300 percent, improved agility and scalability by empowering IT to drive change and innovation, and strengthened overall productivity. Click here for entire case study.....

Important iMIS Software Update

2009-09-01T07:08:00.000-07:00

Please remember to update your Host URL in the iMIS desktop to continue processing credit cards in both the desktop and online view eSeries or the public by September 1, 2009.

Even if you upgraded to a version of iMIS that includes the new Payflow Pro v4.0 update you may still need to update your Host URL in the AR/Cash setup.

To update your HOST URL you must do the following:

Login to iMIS with a user that has a security level 8 in AR/Cash.
Select AR/Cash from the iMIS menu.
Select Set up Module from the left navigation.
Click on the Credit Card Auth button on the Set up Module screen.
Select your account in Current Accounts.
Click the Edit button.
Change the Host URL from payflowpro.verisign.com to the new Host URL payflowpro.paypal.com
Click the Save button.

This change can be anytime before September 1, 2009. The new Host URL is active.

****Please note the new test account is pilot-payflowpro.paypal.com.

If you have any questions or require assistance please contact support@interdynbmi.com or call 651-639-0575

Gain insight across social networks with new Microsoft Dynamics CRM Accelerators

2009-08-28T09:48:00.000-07:00

NEW! Microsoft Dynamics CRM Accelerators:

Social Networking Accelerator
Partner Relationship Management (PRM) Accelerator
Portal Integration Accelerator Extending Microsoft Dynamics Solutions, Microsoft offers

CRM accelerators, bundled extensions to Dynamics CRM, free to existing Microsoft Dynamics CRM customers.Social Networking AcceleratorMonitor and analyze customers’ conversations on social networking sites. Currently, this Microsoft Dynamics CRM accelerator integrates with Twitter. More networks to follow. Read more.

Social Networking Accelerator for Microsoft Dynamics CRM 4.0

Save The Date: TRAVERSE v11 LAUNCH!

2009-08-27T12:19:00.000-07:00

SAVE THE DATE FOR THE MUCH ANTICIPATED RELEASE EVENT FOR TRAVERSE v11!
When: October 22nd, 20098:30-9:00
Registration and coffee9:00-11:00 TRAVERSE v11
Overview11:00-12:00 Lab and light lunch

Where: InterDyn BMI Office2277 West Hwy 362nd FloorRoseville MN 55113

For more information and registration - click here.

Microsoft Dynamics POS 2009 Launch Event

2009-08-27T09:28:00.000-07:00

MICROSOFT DYNAMICS POS 2009 LAUNCH EVENT!

CLICK HERE TO REGISTER TODAY!

Microsoft Dynamics® POS 2009 is a flexible, scalable store management solution that empowers you and your people to provide outstanding customer service and make business decisions with confidence. With Microsoft Dynamics POS 2009, you can optimize store performance and help make people-your organization's most valuable asset-more productive. Leverage innovative features and a highly customizable, role-based user interface to gain quick, simplified access to the information you need to drive business success. Finally, easy-to-use wizards enable you to quickly set up your store operations, while a personalized user experience helps people focus on what matters most-your customers.

BENEFITS OF MICROSOFT DYNAMICS POS 2009

Deliver outstanding customer service. Empower your people to offer excellent customer service in less time with an intuitive user experience that deliver quick access to crucial data in a simple touchscreen format.
Drive productivity with a tailored retail solution. Automate critical processes based on specific business needs, and implement a retail solution that fits with existing systems and can scale and grow with your organization.
Respond quickly to changing business demands. Gain the comprehensive insight you need to make informed decisions and act quickly on new retail opportunities using powerful, real-time inventory management and reporting tools.
Maximize store profitability with unique shopping experiences. Enhance the customer experience with the ability to add functionality for multichannel mobility, provide flexible payment options, and offer instant alternatives to out-of-stock items.

To learn more join InterDyn BMI & Microsoft at the Microsoft Dynamics POS 2009 Launch Event! CLICK HERE TO REGISTER TODAY!

When: September 29, 2009
Time: 9AM (Registration opens at 8:30am)
Where: Microsoft Corporate Offices

Driving Directions

About InterDyn BMI: www.interdynbmi.com
Established in 1985, InterDyn BMI's mission is to enhance the lives of its employees and customers by working together to provide quality business solutions. We pride ourselves on representing and being a top business intelligence partner with the leading software providers in the marketplace. These Microsoft Dynamics solutions include Microsoft Dynamics GP, Microsoft Dynamics CRM, Microsoft Dynamics AX, Microsoft Dynamics RMS. InterDyn BMI is based in St. Paul, MN. For more information about InterDyn BMI, call 1-866-264-3249 or visit www.interdynbmi.com

Discover ERP and CRM software your people can actually use

2009-08-13T09:52:00.000-07:00

Discover ERP and CRM software your people can actually use

Microsoft Dynamics ERP and CRM software works like and with Microsoft software you already use. So your people can adopt it quickly and work efficiently. Watch this video and see what your business can be like when everyone gets it.

TRY MICROSOFT DYNAMICS CRM FREE FOR 30 DAYS! CLICK HERE TO START YOUR TRIAL TODAY!

Why Leading Companies Worldwide Use Microsoft Dynamics CRM

2009-08-13T06:31:00.000-07:00

Today businesses are asked to do more with less. When it comes to enterprise software, Microsoft Dynamics CRM delivers exceptional value, because it is:

Flexible, with the Power of Choice in deployment, purchase, and use.

Familiar, with an intuitive user interface, so your users can be immediately productive.

Designed to fit your business, delivering ease of customization and integration.

Top 10 Reasons to Choose Microsoft Dynamics CRM - click here to start your free 30 day trial today!

Affordability. Not only do you get competitive pricing for both on-demand and on-premise deployments, your maintenance fees are also waived for the first year. Plus, certain customers can qualify for 0% financing until March 20, 2009.
Industry Leadership. See Analyst Reports and Awards on why Microsoft Dynamics CRM is one of the top CRM solutions.
Great Fit. Because Microsoft Dynamics CRM is based on a service-oriented architecture (SOA), it easily integrates into your existing systems using industry-standard Web services. Its exceptional customization feature also simplifies adapting it to your processes, models, and technology infrastructure. Learn more about the technology.
Operational Insight. The reporting engine generates compelling data reports within Microsoft Dynamics CRM to help you make informed business decisions. Get deeper insights by integrating Microsoft Dynamics CRM with Microsoft Business Intelligence products for performance management, scorecards, data mining, and OLAP reporting.
Rapid Innovation. History tells this story best: Microsoft launched Microsoft Dynamics CRM 4.0 in December 2007, and in April 2008, Microsoft Dynamics CRM Online, an on-demand service, was introduced. In less than a year, the September 2008 and March 2009 Service Updates for Microsoft Dynamics CRM Online was released. At the end of 2008, several free CRM Accelerators were launched with new functionality for Analytics, eService, Event Management, and Enterprise Search, as well as a Business Productivity pack, Extended Sales Forecasting, CRM Notifications, and Sales Methodology support. And more innovation is currently in development.
The Power of Choice. Microsoft Dynamics CRM offers solutions that make sense for you today and in the future. You can choose to deploy Microsoft Dynamics CRM in-house, or let us host it for you. You can choose how your people interface with it—through Microsoft Office Outlook, a browser, or a mobile device. You can even decide whether to buy it or—in effect—to rent it. The best part? It's easy to switch if your business needs change.
High User Adoption Rates. Microsoft Dynamics CRM works within Microsoft Office Outlook, one of the most popular applications that people use every day. This high level of comfort with Office Outlook can help to significantly drive user adoption and success. Want to know more? See what customers like Reed Smith and Plante & Moran say.
Top-Flight Functionality. Learn how the innovative functionality in Sales, Customer Service, and Marketing makes Microsoft Dynamics CRM an effective way to stay in touch with your customers and drive your business goals.
World-Class Customers. Microsoft Dynamics CRM is designed to meet the needs of companies of all sizes—from small businesses to large enterprises. Today, Microsoft Dynamics CRM is used by more than 750,000 people, including some of the world's largest organizations, in financial services, professional services, manufacturing, and the public sector. See what Microsoft Dynamics CRM customers have to say.
Unmatched Value. The combination of top-rated functionality, high user adoption rates, the flexibility to adapt to your business needs, and an affordable price makes Microsoft Dynamics CRM an excellent choice. Buy now, get started with a free trial, or simply contact us for more information. We look forward to showing you more about the power and flexibility of Microsoft Dynamics CRM.

CRM Market Grows 12.5% in 2008

2009-08-12T06:50:00.000-07:00

CRM Market Grows 12.5% in 2008
Businesses facing our current economic situation understand the importance of retaining customers. According to BtoB Online, the need to retain customers helped boost customer relationship management expenditures to $9.15 billion in 2008. This is up 12.5% from 2007.

Web-based CRM solutions accounted for almost 20% of the total CRM software market last year, up from 15% the previous year.

Additionally, this article states that another reason for the increase in need for CRM management solutions is the growing importance of tracking customer conversations and participation in online forums and within social networks.

Of the CRM solutions providers experiencing this increase, Microsoft Dynamics CRM experienced the strongest growth in the sales of CRM software by boosting sales 75% in 2008.

Discover how Microsoft Dynamics CRM can help your business retain customers in our economic times with InterDyn BMI, and read the rest of the BtoB Online article here.

InterDyn BMI - Microsoft Dynamics CRM Customer Newsletter

2009-08-11T14:02:00.000-07:00

InterDyn BMI is proud to announce the release of the August 2009 Microsoft Dynamics CRM Customer Newsletter! If you did not receive a copy of the newsletter via email please click here to view the newsletter. If you would like to be added to the InterDyn BMI Microsoft Dynamics CRM Customer Newsletter, please click here to contact InterDyn BMI today.

Microsoft Dynamics CRM Enhancements Webinar! You wont want to miss

2009-08-10T06:43:00.000-07:00

Microsoft Dynamics CRM Anchor Page Webinar: August 12, 2009 @ 10am
This webinar will give you an overview of the new Microsoft Dynamics CRM Anchor Page views & SharePoint Integration! This enhancement will give your CRM users 90% of the information they need on ONE page! For full details please click here.

Benefits of the Microsoft Dynamics CRM Anchor Pages:
Convenience of staying with in outlook!
90% of all information needed daily is on one screen
Help to drive ROI through increased companywide productivity

If you would like to regsiter for this event please email audra.carlisle@interdynbmi.com or call 651-746-1466.

InterDyn BMI and GoIWx team up for hosted trial of Microsoft Dynamics CRM free for 30 days

2009-08-05T12:51:00.000-07:00

InterDyn BMI and GoIWx team up for hosted trial of Microsoft Dynamics CRM free for 30 days

InterDyn BMI, a Microsoft Gold Certified Partner who specializes in integrating and delivering all aspects of a client's business IT needs including Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), e-Commerce, Systems Engineering, Business Process Consulting and Custom Application Development, recently announced a strategic partnership with GoIWX, a leader in IT hosting, Software Plus Service (S+S) and Software as a Service (SaaS). As the next step in a partner hosted offering in the SaaS model, InterDyn BMI in conjunction with GoIWx is announcing a free Microsoft Dynamics CRM 4.0 trial for 30 days and packaged Training for Microsoft Dynamics™ CRM. InterDyn BMI will offer online, instructor led Microsoft Dynamics CRM training at packaged pricing. The training environment will provide base product functionality and will not be configured to client specifics.

GoIWx President and CEO, RJ Burgess sees this coordinated offering as a excellent opportunity to help SMB's to make the move to Microsoft Dynamics CRM 4.0 free for 30 days, while providing the opportunity to help the users get the hands-on training any organization needs to either bridge the gap from an older CRM program and get up to speed with new features of the software and at the same time, customers won't have to invest in the IT infrastructure new CRM implementations often require. "This makes the move to the SaaS model more attainable without the large CAP-X expenditures." says Brian Campbell, CRM Sales Manager. “With the CRM program we've just announced we believe customers have greater flexibility and get a better value with the GoIWx hosted model than with CRM Online. We achieve a greater level of flexibility in the installation and configuration.

InterDyn BMI is focuses on the sales, implementation and training for their clients to create comprehensive business solutions utilizing Microsoft Dynamics. There are several significant benefits to a program like this." Campbell continues, “This offer provides an option to get up and running on Microsoft Dynamics CRM at a low cost. This will allow the clients to recoup the investment with a faster uptime.”

For this joint endeavor, the training offering will be held online and instructor led. This venue allows for interactivity with the attendees and will provide training materials and lab exercises. The training package offer requires a minimum purchase of 3 user license and the installation of non customized or minimally configured Microsoft Dynamics CRM application in the GoIWx hosted environment.

Hosting can provide customers an "out of the box" solution which is low cost, with great training designed to fit their needs. Clients with more robust configuration can still get lower cost, with a quicker uptime, and spend CAPEX dollars on tailored training and realize more of an immediate gain. By going partner hosted, we can provide clients of varied needs, a higher return on investment.

In addition to CRM training, InterDyn BMI offers customization services, SQL Reporting services, installation and upgrades, advanced workflow training, and SharePoint installation and implementation.

About InterDyn BMI: Established in 1985, InterDyn BMI's mission is to enhance the lives of its employees and customers by working together to provide quality business solutions. We pride ourselves on representing and being a top business intelligence partner with the leading software providers in the marketplace. These Microsoft Dynamics solutions include Microsoft Dynamics GP, Microsoft Dynamics CRM, Microsoft Dynamics AX, Microsoft Dynamics RMS, iMIS and Open Systems. InterDyn BMI is based in St. Paul, MN. For more information about InterDyn BMI, call 1-866-264-3249 or visit http://www.interdynbmi.com/.

About GoIWx: Founded in 1995, GoIWx is a leading provider of IT Hosting—services that link business and IT. Our products and services have helped many companies reduce IT administration and increase integration in business tasks. GoIWx is a privately held corporation based in Minneapolis, MN. For more information about GoIWx, call 1-952-258-6300 or visit http://www.goiwx.com/

InterDyn BMI's Microsoft Dynamics CRM Anchor Page

2009-08-05T06:34:00.000-07:00

Join InterDyn BMI Wednesday, August 12 @ 10am for a Microsoft Dynamics CRM webinar specific to new enhacements that CRM users within your organization can benefit from!

This webinar will give you an overview of the new Microsoft Dynamics CRM Anchor Page views & SharePoint Integration! This enhancement will give your CRM users 90% of the information they need on ONE page! To learn more click here to register today!

Sample Anchor Page: Click on image to enlarge

Benefits of the Microsoft Dynamics CRM Anchor Screens:

Convenience of staying with in outlook!
90% of all information needed daily is on one screen
Help to drive ROI through increased companywide productivity

To register for the webinar please email info@interdynbmi.com

Microsoft Dynamics POS 2009: Available for Retailers Today

2009-08-04T06:57:00.000-07:00

Microsoft Dynamics POS 2009: Available for Retailers Today
New retail solution emphasizes customer service and cost savings.

REDMOND, Wash. — Aug. 3, 2009 — Microsoft Corp. today announced the availability of Microsoft Dynamics POS 2009, a flexible, scalable solution that helps midmarket companies and specialty retailers provide outstanding customer service, drive employee productivity and make business decisions with confidence. The new solution builds on Microsoft’s promise of the Dynamic Business — a vision for helping companies realize their full potential through the strategic use of flexible business applications that remain relevant as their business needs evolve.
“We know retailers need to be responsive in order to keep customers happy and keep them coming back into their stores,” said Michael Griffiths, group product manager, Microsoft Dynamics Retail Solutions. “Microsoft Dynamics POS 2009 is easy to use and provides powerful data so retailers can spend more time with their customers and less time and money worrying about training employees or managing their technology.”

The solution includes a range of new features — which help retailers make informed decisions, respond quickly to their customers’ needs and drive down costs — including these:

Smart search. Enables employees or managers to bring up relevant information in the solution quickly, helping to drive fast employee response times and a better customer experience
Security-enhanced payment processing. Helps protect cardholder information and minimize fraud with support for the Payment Card Industry (PCI) Security Standards Council industry standards and guidelines
Software development kit (SDK). Enables partners to develop add-on solutions with their own retail industry solutions such as multichannel, mobility and more
Real-time inventory management and flexible reporting tools. Integration with Microsoft SQL Services and Microsoft Office, providing business insight that helps retailers make more informed decisions

“Microsoft Dynamics POS 2009 has opened up a world of possibilities for us and really helps my employees take our customer service up another notch,” said Dave Figueroa, owner of Scraps Dog Bakery. “Now when a customer comes in and doesn’t remember which biscuit Fido likes best, one of our sales associates can pull up the customer’s purchase history in just a few seconds.”

Microsoft Dynamics POS 2009 is easy to deploy and manage, and reduces customers’ total cost of ownership by working easily with other Microsoft technologies. The out-of-the-box alignment makes tasks easier and faster for retailers by eliminating the need to enter redundant data into disparate systems, and the familiar look and feel of the solution helps employees get up and running quickly. In addition, Microsoft Dynamics POS 2009 provides a great opportunity for partners to develop add-on solutions that work with enterprise resource planning (ERP) products from both Microsoft and third-party providers.

Microsoft Dynamics POS 2009 is currently available in English in Australia, Canada, New Zealand, the United Kingdom and the United States. More information about Microsoft Dynamics POS 2009 can be found at http://www.microsoft.com/dynamics/pos.

If you have questions regarding Microsoft Dynamics POS 2009 click here to contact InterDyn BMI today!

Microsoft Dynamics CRM Industry Ready - Hospitality & Entertainment

2009-08-03T06:30:00.000-07:00

Microsoft Dynamics CRM helps hospitality and entertainment companies become more customer-centric to earn loyalty and boost revenues.

• Gather information about the customer’s entire experience—from the reservation and transaction level on up—to refine your services and deliver more value.
• Win customer loyalty and increase revenue by providing more personalized service.
• Generate customer profiles to segment customers and better target your marketing efforts.

Guest Insight
With Microsoft Dynamics CRM, you can get rich information about every guest or customer. By using this information, you can provide personalized attention to your customers, to deliver a more compelling experience and keep them coming back. And, because Microsoft Dynamics CRM offers a familiar interface that is easy to use, adoption is quick.
• Gather consistent customer data in a single information repository to better understand each guest’s needs and enhance and cultivate profitable customer relationships.
• Measure and learn from customer behavior how to improve your product and service development as well as performance management.
• Reduce IT costs and complexity with a flexible infrastructure that gives you the ability to integrate CRM with your back-end systems and share customer information across departments.

Customer Service
Create strong relationships with guests to build repeat business and gain loyalty. By capturing every guest interaction, regardless of channel, you add to your knowledge base. With this valuable information, you can better meet guest needs, to give you a competitive edge.
• Manage and track all guest-facing activities.
• Identify trends and provide personalized service with access to real-time, actionable data.
• Use shared document repositories to improve the quality and efficiency of organizing teams, meetings, and deliverables.
• Take advantage of document version controls to accelerate approval workflows and deliver better service.
• Benefit from advanced security that helps protect customer and company data.

Sales and Marketing
Enhance your processes to gain more value from your sales and marketing activities with easy access to information across sales and marketing. Up-sell and cross-sell more efficiently and transform your customer interactions into marketing opportunities.
• Automate marketing processes to respond quickly to requests and inquiries and set reminders for follow-up.
• Easily associate events and ticketing with accounts and sponsorships.
• Improve sales opportunities for group sales and packages with easy access to customer data.
• Segment your customer base to target your marketing efforts appropriately and optimize your return on investment.
• Identify high-value customers across franchises and venues.
• Provide mobile access to CRM data, so salespeople have access to comprehensive customer information while on the road.

For questions regarding Microsoft Dynamics CRM please click here to contact InterDyn BMI

Microsoft Dynamics GP Customer Newsletter

2009-07-30T07:48:00.000-07:00

InterDyn BMI is proud to announce the release of the July 2009 Microsoft Dynamics GP Customer Newsletter! If you did not receive a copy of the newsletter via email please click here to view the newsletter.

If you would like to be added to the InterDyn BMI Microsoft Dynamics GP Customer Newsletter, please click here to contact InterDyn BMI today.

Windows 7 and Windows Server 2008 R2

2009-07-29T08:22:00.000-07:00

Windows 7 and Windows Server 2008 R2 are a match made in heaven. This Microsoft release cycle of operating systems offers extremely improved security, speed, and ease of use. The release of Windows 7 to retail has been confirmed to be on October 22nd. While the Windows Server 2008 R2 release date has not been confirmed, Microsoft has suggested it will be shortly thereafter.

Windows 7 is able to run on older hardware Unlike Windows Vista, Windows 7 has more minimal hardware requirements. With Window7 boot time is increased, as is the power and battery management. The visual improvements also improved work flow making things like document comparison a breeze.

The ability to connect to your Windows Server 2008 R2 servers without a VPN, yet just as securely, and access all of your is also a feature that will save set up and configuration time, thus reducing costs.

Another feature of Windows 7 important to customers is Windows XP compatibility. Microsoft leverages their Virtual PC technology without the VM feeling, allowing specific programs which may not be compatible with Windows 7 to run on Windows 7 due to the compatibility mode. This means customers can buy the latest release without fear of existing application compatibility.

For more Windows 7 information, go to http://windows.microsoft.com/enUS/windows7/products/home?os=nonwin7

Windows Server 2008 R2 offers many improvements over Windows Server 2003 as well as its immediate predecessor, Windows Server 2008. R2 offers Direct Access to the network from outside of the network to Windows 7 clients using their Direct Access technology which is none too difficult to setup. Branch Cache is another innovative solution in R2 which saves bandwidth across corporate VPNs and makes opening files quicker. When a branch user opens a file that is on the corporate server, their local server using Branch Cache keeps a copy of that file. Changes are uploaded to the corporate network and a local copy exists for the user. Next time the user opens that file, it takes seconds, not minutes over the VPN.

Microsoft made vast improvements in their virtualization and remote desktop services (previously terminal services) technology as well. Hyper-V, Microsoft's server virtualization technology, in R2, will allow you to on the fly, to migrate virtual servers from one host server to the next. If you want to upgrade a server's memory perhaps, you can now migrate live servers to another server, power down the server, add the memory, power it back up, and migrate virtual servers back to their normal host server. This is all done with no impact to the production environment. This is just one of the many great additional benefits to Hyper-V in R2.

Also, using VDI (Virtual Desktop Infrastructure), you can virtualize entire desktops. Using VDI, no longer will sensitive customer data be lost when hardware is lost or stolen. All of the data exists on the virtual server within the user’s desktop. The user's laptop or desktop only acts as a mechanism to access their corporate desktop that is stored and backed up in the data center.

Remote Desktop Services (formerly known as Terminal Services) will allow administrators to publish specific applications to specific users. In the previous release, Windows Server 2008, everything published was visible to all users, and you had to lock down who could use which program within the operating system. With R2, you can publish specific apps to specific groups so only the people who need Office can see Office, and so on and so forth.
For more information on Windows 2008 RC2, go to: http://www.microsoft.com/windowsserver2008/en/us/r2.aspx

InterDyn BMI is pleased to announce the addition of a monitoring-only option as part of our Managed Services Program. Monitor IT provides you an initial audit of your environment, monthly health reports of with recommendations, and 24/7 monitoring with alerts sent to the contact(s) of your choice. Remote support by an InterDyn BMI engineer is available for an additional fee upon request. The tools provided with Monitor IT allow our engineers to quickly gain remote support and provide a prompt resolution. This plan, like all of our plans, is available in a month to month contract or a discounted (multi)-year contract.

For more information on any of our IT services, please click here to contact us.

New Functionality for Extender in Microsoft Dynamics GP 10.0 Service Pack 4

2009-07-27T08:32:00.000-07:00

New Functionality for Extender in Microsoft Dynamics GP 10.0 Service Pack 4

Microsoft is excited to announce new functionality being added into Extender for Microsoft Dynamics GP 10.0 Service Pack 4 planned for August 2009.

Extender is an easy-to-use product that allows you to add data fields, notes, macros, lookups and much more, without writing a single line of code. Develop strong business processes and enrich your reporting power for Microsoft Dynamics® GP with this powerful functionality.
On September 1, 2009, the pricing for Extender will increase to $2,450 for all licensing models.

Announcing added features and functionality as well as a pricing increase for Microsoft Dynamics GP Extender (EEX) on the Microsoft Dynamics GP price list. On August 1, 2009, the pricing for Extender will increase to $2,450 for BRL Business Essentials, BRL Advanced Management, MBL Standard and MBL Professional.

Consider this 90 day notice of the price change and look for additional product related information very soon. Extender is an easy-to-use tool that allows you to add data fields, notes, macros, lookups and much more, without writing a single line of code. Develop workflow and enrich your reporting power for Microsoft Dynamics GP with this empowering tool. This tool will be enhanced and improved along with Microsoft Dynamics GP Service Pack 4 due out in July 2009. Buy now and get on enhancement prior to the increase in price!

They are new, they are fun, and they are available now!
The new SmartList Builder for Dynamics GP 10.0 Templates on CustomerSource.
A Few Key Highlights:
- There are over 100 templates to choose from.
- Setup to publish to SmartList under the Additional SmartLists
- Very similar if not exactly like the default favorites in SmartList.
- Very similar to the Data Connections that already exist with Dynamics 10.0 SP2, but are using GP tables.
- Find them on the Reports Library page under the SmartList Templates link or here.
Support policy for modifications to SmartList Builder and Excel Report Builder in Microsoft Dynamics GP(KB 921625)

If you have any questions regarding the New Functionality for Extender, click here to contact InterDyn BMI

Microsoft Announces Longer Support Timelines for Key Microsoft Dynamics Service Packs

2009-07-27T05:59:00.000-07:00

Please note that effective June 22, 2009, in response to customer feedback and as part of Microsoft’s continuous efforts to provide world-class support for its products, the company is updating the Microsoft Support Lifecycle policy for service packs for key Microsoft Dynamics products.

Microsoft is extending the service pack support policy for Microsoft Dynamics GP, Microsoft Dynamics AX, and Microsoft Dynamics CRM to 24 months of support for a previous service pack, when a new service pack is released. Previously, when a new service pack was released for these products, Microsoft provided 12 months of support for the previous service pack.

For additional questions, please click here to contact InterDyn BMI.

Microsoft Dynamics CRM has been positioned in the Leaders quadrant of the Gartner Inc.

2009-07-23T13:42:00.000-07:00

Microsoft Dynamics CRM has been positioned in the Leaders quadrant of the Gartner Inc. CRM Customer Service Contact Centers 2009 Magic Quadrant, a research report that looks at contact center desktop software for customer service and support that is best suited for different economic situations.

“As a result of the economic slowdown, business leaders are focusing on the central role of customer service to simultaneously lower costs and build customer loyalty,” said Michael Maoz, vice president and distinguished analyst, Gartner Inc. “The loss of a profitable customer, or a potentially profitable customer, is expensive and preventable. The contact center, which integrates and synchronizes post-sales customer interactions, is the most critical flash point for the customer relationship.”

“Business leaders are being challenged to drive higher customer satisfaction and retention while their budgets are under pressure,” said Brad Wilson, general manager of Microsoft Dynamics CRM at Microsoft. “Microsoft Dynamics CRM delivers powerful customer service solutions through either on-premises or on-demand deployments, enabling more choice and flexibility for our customers and partners with a rapid time to value.”

For complete article please go to the Microsoft Press Pass page for more information.

OSAS & TRAVERSE - Tips & Tricks – Customer Portal available online 24/7

2009-07-23T07:57:00.000-07:00

Did you know if you are current on your maintenance that Open Systems has a customer portal site you can create a login to access OSAS or Traverse information for no extra cost? This is a great resource tool that is available 24/7 and an area Open Systems hopes to keep enhancing.

Information that can found on the customer portal is:

· Support Documentation including User Tips and Year End Checklists

· Searchable Knowledge database

· User Guides

· Recorded Online Training and Demos – videos you can watch online

· Enhancement Lists for current versions and/or upcoming versions

· Payroll tax compliance paper changes

· Product Information for all modules available

· Traverse 11 Resource Area – White papers, Executive Briefing and recorded demos highlighting some of the changes.

· Listing of upcoming End user classes - **Note there is a cost to the classes.

· Ability to enter product suggestions for future versions

If you do not currently have a login, We recommend creating one to at least check out some of the resources available to you that areincluded with your yearly maintenance. To do so go to http://www.osas.com/ click on Sign In in the very top right hand corner and then scroll to the bottom and click on Register for Open Systems Customer Portal.

Microsoft Dynamics CRM is Industry Ready

2009-07-22T07:49:00.000-07:00

Microsoft Dynamics CRM is Industry Ready

Your company has unique needs to thrive within your industry. Microsoft has extensive experience working with organizations of all types and sizes. Together we deliver CRM solutions tailored to your industry so you have the tools and capabilities to easily create and maintain a clear picture of customers, from first contact through the entire customer life cycle.

Education Improve teaching and learning opportunities for instructors and students while improving administration efficiency.

Financial Services Enhanced delivery of high-quality, personalized services for banks, wealth management firms, and insurance providers.

Government Efficient constituent service and information sharing for state, city, and local government agencies.

Professional Services Increased profitability and client service for accounting, legal and business consultants.

Health and Social Services Reduce the administrative burden, freeing more time for case workers to focus on clients.

Healthcare Providers Improved processes and cost-effective care for hospitals, clinics, and long-term care facilities.

Manufacturing Streamline processes and minimize inventory-carrying costs for producing goods from raw materials.

Retail can help retailers stand out from the competition. With rich information about every customer, you can provide personalized care to build customer loyalty and increase your revenue.

NEXT STEP: I’d like to propose we engage in a discussion and solution demonstration to give a vision for how Microsoft Dynamics® CRM could help your company save money in a down economy. We have an on-demand webcast called Choosing the Right Customer Relationship Management Solution which could serve as a great foundation before a more personalized meeting. I look forward to discussing next steps.

Once you have completed the webcast click here to start your FREE 30 day Microsoft Dynamics CRM trial!

Benefits of Microsoft Dynamics POS 2009 for Retailers

2009-07-16T05:15:00.000-07:00

Benefits of Microsoft Dynamics POS 2009 for Retailers

All retailers, large and small, want to ensure their customers are having a positive experience with the store. A positive customer experience can increase the success of the retail store hugely, while a negative customer experience can result in losing those customers, thus losing revenue.

Microsoft Dynamics POS 2009 works to ensure retailers do their best to maintain that positive customer experience they all want and need. Dynamics POS can help your retail business in a variety of ways, including:

Personalize your user experience – By customizing the user interface, this encourages your employees to utilize the necessary tools for their job and focus on the customers.
Streamline inventory management and reporting – Quickly see which products you have in stock so you can order more of what is needed before you run out.
Maintain detailed customer histories – These customer histories help anticipate the customers’ needs, and how to respond to them.
Respond quickly to changing business demands – Get a complete view of your business and make informed decisions with real-time tracking and reporting, and act quickly on new retail opportunities.
Manage cash flow and profitability – Microsoft Dynamics POS 2009 comes equipped with Office Accounting Professional 2007, which helps this solution connect the point-of-sale and financial management processes. Office Accounting Professional 2007 supports PayPal payments and online invoicing for your online retail needs.

By helping retailers be successful in their business from start to finish, Microsoft Dynamics POS 2009 creates a pleasant experience for each customer that walks in the door.

To learn more about how Microsoft Dynamics POS 2009 can help structure and organize your retail store, contact InterDyn BMI.