<?xml version="1.0" encoding="UTF-8"?> <rss version="2.0" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:wfw="http://wellformedweb.org/CommentAPI/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:sy="http://purl.org/rss/1.0/modules/syndication/" xmlns:slash="http://purl.org/rss/1.0/modules/slash/" ><channel><title>Small Internet Business Help</title> <atom:link href="http://weblog.smallwebusiness.com/feed/" rel="self" type="application/rss+xml" /><link>http://weblog.smallwebusiness.com</link> <description>Internet Business for Aspiring Entrepreneurs</description> <lastBuildDate>Thu, 15 Mar 2012 23:32:37 +0000</lastBuildDate> <language>en-US</language> <sy:updatePeriod>hourly</sy:updatePeriod> <sy:updateFrequency>1</sy:updateFrequency> <generator>http://wordpress.org/?v=3.4.2</generator> <item><title>Start an Internet Business &#8211; Where to Start?</title><link>http://weblog.smallwebusiness.com/start-an-internet-business/</link> <comments>http://weblog.smallwebusiness.com/start-an-internet-business/#comments</comments> <pubDate>Thu, 15 Mar 2012 10:04:49 +0000</pubDate> <dc:creator>paulussarw</dc:creator> <category><![CDATA[Starting a Business]]></category> <category><![CDATA[internet business]]></category> <category><![CDATA[online business]]></category> <category><![CDATA[start an internet business]]></category> <category><![CDATA[start an online business]]></category> <category><![CDATA[start internet business]]></category> <category><![CDATA[starting an internet business]]></category><guid isPermaLink="false">http://weblog.smallwebusiness.com/?p=314</guid> <description><![CDATA[<p>&#8220;I want to <strong>start an internet business</strong> but I don&#8217;t know where to start!&#8221;</p><p>Here is my take on your concern!</p><h3>Start an Internet Business &#8211; The Basic</h3><p>A lot of people succeed in the business that they know something about already or one that they love doing. They achieve success after having to survive a couple of dry months or years and keep their interest alive.</p><p>It&#8217;s clear that whatever idea you have to start an internet business with, it either has to be a business you know really well or one that you&#8217;re passionate about.</p><p>But that is just the very beginning. You have to really understand your target audience and research the competition to find out how they are servicing the specific consumers. You also have to make sure that you don&#8217;t enter a business that&#8217;s going through its own private downturn.</p><h3>Developing Your Value Proposition</h3><p>After you&#8217;ve thought of your internet business idea and the target audience that you want to cater it is important that you position your product and service offerings. This is key to increasing your chance to win in the market that you are entering.</p><p>Once you do that you&#8217;re ready for naming your business using your unique value proposition. This includes finding and registering the right domain name, and hosting it in a good web hosting service.</p><p>Now you&#8217;re ready for providing content for your website and promoting it so that your prospects can find you through search engines and social networking websites. Developing products and services that solve the problems of your potential customers are another important key to success.</p><p>Reaching customers is one thing. There is also a relationship building thing that is necessary for creating loyalty to your company and products. You will need to balance these two major marketing programs: acquire new customers and retain the existing ones.</p><h3>Streamlining Your Business Processes</h3><p>All of those steps are a closed-loop cycle, especially if you want to track the changing needs of prospects and customers. And here is the ultimate question. &#8220;How do I start an internet business with little money and guaranteed processes?&#8221;</p><p>As you may already know the cost of entry of a pure internet business can be quite low but that means that the entry barrier is also low. So you have carefully select your systems, tools and resources to keep your costs lower than your competition and, at the same time, offer better products and services than what your competition has to offer.</p><p>If you were just starting a personal website, you could afford to make little mistakes and do things over if things went wrong. But that is not the case with a business website. You can&#8217;t do that without perhaps damaging your reputation. Before going prime time you will have to have good business systems, reliable but affordable tools and handy resources that you can tap on whenever you need them.</p><h3>Must-Have System and Tool</h3><p>To start an internet business it is important that you own a good business website builder, or content management system, that is able to build a business website that works. You will also need a reliable customer relationship management (CRM) system so you can effectively communicate with prospects and customers.</p><p>There are other elements that determine the success of your small business online. But based on my experience, I believe you just need to combine the two elements with the right business idea in order to build a profitable internet business right from the start. So&#8230;</p><p>With all of the hassles, do you still want to <em>start an internet business</em>?</p><p><a title="start an internet business" href="http://www.smallwebusiness.com/start-an-internet-business.html">Just read my personal story on how I start an internet business!</a> I hope it inspires you to take your first step in starting an internet business.</p>Related posts:<ol><li><a href='http://weblog.smallwebusiness.com/starting-an-internet-business/' rel='bookmark' title='Starting an Internet Business &#8211; A Step by Step Guide'>Starting an Internet Business &#8211; A Step by Step Guide</a></li></ol>]]></description> <content:encoded><![CDATA[<p>&#8220;I want to <strong>start an internet business</strong> but I don&#8217;t know where to start!&#8221;</p><p>Here is my take on your concern!</p><h3>Start an Internet Business &#8211; The Basic</h3><p>A lot of people succeed in the business that they know something about already or one that they love doing. They achieve success after having to survive a couple of dry months or years and keep their interest alive.</p><p>It&#8217;s clear that whatever idea you have to start an internet business with, it either has to be a business you know really well or one that you&#8217;re passionate about.</p><p>But that is just the very beginning. You have to really understand your target audience and research the competition to find out how they are servicing the specific consumers. You also have to make sure that you don&#8217;t enter a business that&#8217;s going through its own private downturn.</p><h3>Developing Your Value Proposition</h3><p>After you&#8217;ve thought of your internet business idea and the target audience that you want to cater it is important that you position your product and service offerings. This is key to increasing your chance to win in the market that you are entering.</p><p>Once you do that you&#8217;re ready for naming your business using your unique value proposition. This includes finding and registering the right domain name, and hosting it in a good web hosting service.</p><p>Now you&#8217;re ready for providing content for your website and promoting it so that your prospects can find you through search engines and social networking websites. Developing products and services that solve the problems of your potential customers are another important key to success.</p><p>Reaching customers is one thing. There is also a relationship building thing that is necessary for creating loyalty to your company and products. You will need to balance these two major marketing programs: acquire new customers and retain the existing ones.</p><h3>Streamlining Your Business Processes</h3><p>All of those steps are a closed-loop cycle, especially if you want to track the changing needs of prospects and customers. And here is the ultimate question. &#8220;How do I start an internet business with little money and guaranteed processes?&#8221;</p><p>As you may already know the cost of entry of a pure internet business can be quite low but that means that the entry barrier is also low. So you have carefully select your systems, tools and resources to keep your costs lower than your competition and, at the same time, offer better products and services than what your competition has to offer.</p><p>If you were just starting a personal website, you could afford to make little mistakes and do things over if things went wrong. But that is not the case with a business website. You can&#8217;t do that without perhaps damaging your reputation. Before going prime time you will have to have good business systems, reliable but affordable tools and handy resources that you can tap on whenever you need them.</p><h3>Must-Have System and Tool</h3><p>To start an internet business it is important that you own a good business website builder, or content management system, that is able to build a business website that works. You will also need a reliable customer relationship management (CRM) system so you can effectively communicate with prospects and customers.</p><p>There are other elements that determine the success of your small business online. But based on my experience, I believe you just need to combine the two elements with the right business idea in order to build a profitable internet business right from the start. So&#8230;</p><p>With all of the hassles, do you still want to <em>start an internet business</em>?</p><p><a title="start an internet business" href="http://www.smallwebusiness.com/start-an-internet-business.html">Just read my personal story on how I start an internet business!</a> I hope it inspires you to take your first step in starting an internet business.</p><p>Related posts:<ol><li><a href='http://weblog.smallwebusiness.com/starting-an-internet-business/' rel='bookmark' title='Starting an Internet Business &#8211; A Step by Step Guide'>Starting an Internet Business &#8211; A Step by Step Guide</a></li></ol></p>]]></content:encoded> <wfw:commentRss>http://weblog.smallwebusiness.com/start-an-internet-business/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>Loyal Customers and Customer Loyalty Marketing</title><link>http://weblog.smallwebusiness.com/loyal-customers/</link> <comments>http://weblog.smallwebusiness.com/loyal-customers/#comments</comments> <pubDate>Tue, 06 Mar 2012 03:30:06 +0000</pubDate> <dc:creator>paulussarw</dc:creator> <category><![CDATA[Customer Relationship]]></category> <category><![CDATA[client retention]]></category> <category><![CDATA[customer loyalty]]></category> <category><![CDATA[customer loyalty marketing]]></category> <category><![CDATA[customer satisfaction]]></category> <category><![CDATA[loyal customer]]></category> <category><![CDATA[loyal customers]]></category><guid isPermaLink="false">http://weblog.smallwebusiness.com/?p=296</guid> <description><![CDATA[<p><strong>Loyal customers</strong> are the lifeblood of your business. They are the types of satisfied customers who buy from you again and again and are essential to your success in the long run. But how do you build customer loyalty? Here are some tips for building strong relationship with customers.</p><h3>Be Their Friend</h3><p>People are loyal to those they know and have become &#8220;attached&#8221; to. They will attach themselves to you if they can relate to you and feel like they are a friend more than just a customer. This will happen when you share your stories with them. Just share some personal information with them and they&#8217;ll let in on your thoughts, values and experiences.</p><p>For example, you are trying to decide on what your next car should be. Let them walk through the process with you by keeping them informed of your thoughts. If you are you about ready to become an empty-nester you can share with them the joys and sorrows you are experiencing with the situation.</p><p>Becoming a real person with real feelings goes a long way in building trust and client retention.</p><h3>Have Quality Good and Services</h3><p>No matter how much someone likes and relates to you, they will not continue to buy from you if you do not offer quality goods and services.</p><p>Make sure your product does exactly what you claim it will. Also, it&#8217;s a good practice to over-deliver. Let them be surprised at how generous you are, and they&#8217;ll become your loyal customers.</p><h3>Offer Customer Only Discounts and Specials</h3><p>Reward your customers by offering them discounts and special pricing from time to time. You can hold special pricing sales for a limited amount of time and let your customers know that the special pricing is only available to them. This is a good way to reward loyal customers because they will consider that it is worth their while to remain your customer.</p><p>You can also offer them something free periodically, such as sending out a free $10 coupon to your customers to use. They can go into your store and spend the $10 with no other purchase, out of their pocket.</p><p>This loyalty program does two things. It creates customer satisfaction and it gets them in your store where they will most likely buy other items too.</p><p>Those are some easy tips for you to build <em>loyal customers</em>. Use them to spark more creative ideas that you can put into practices and you&#8217;ll be creating long-term customer loyalty.</p><p>Get more tips for <a href="http://www.smallwebusiness.com/customer-relationship-marketing.html">building loyal customers</a>.</p>Related posts:<ol><li><a href='http://weblog.smallwebusiness.com/customer-loyalty/' rel='bookmark' title='Customer Loyalty &#8211; Reasons To Build Loyal Customers'>Customer Loyalty &#8211; Reasons To Build Loyal Customers</a></li><li><a href='http://weblog.smallwebusiness.com/how-to-build-customer-loyalty/' rel='bookmark' title='How to Build Customer Loyalty'>How to Build Customer Loyalty</a></li><li><a href='http://weblog.smallwebusiness.com/customer-loyalty-programs/' rel='bookmark' title='Customer Loyalty Programs or Rewards Program'>Customer Loyalty Programs or Rewards Program</a></li></ol>]]></description> <content:encoded><![CDATA[<p><strong>Loyal customers</strong> are the lifeblood of your business. They are the types of satisfied customers who buy from you again and again and are essential to your success in the long run. But how do you build customer loyalty? Here are some tips for building strong relationship with customers.</p><h3>Be Their Friend</h3><p>People are loyal to those they know and have become &#8220;attached&#8221; to. They will attach themselves to you if they can relate to you and feel like they are a friend more than just a customer. This will happen when you share your stories with them. Just share some personal information with them and they&#8217;ll let in on your thoughts, values and experiences.</p><p>For example, you are trying to decide on what your next car should be. Let them walk through the process with you by keeping them informed of your thoughts. If you are you about ready to become an empty-nester you can share with them the joys and sorrows you are experiencing with the situation.</p><p>Becoming a real person with real feelings goes a long way in building trust and client retention.</p><h3>Have Quality Good and Services</h3><p>No matter how much someone likes and relates to you, they will not continue to buy from you if you do not offer quality goods and services.</p><p>Make sure your product does exactly what you claim it will. Also, it&#8217;s a good practice to over-deliver. Let them be surprised at how generous you are, and they&#8217;ll become your loyal customers.</p><h3>Offer Customer Only Discounts and Specials</h3><p>Reward your customers by offering them discounts and special pricing from time to time. You can hold special pricing sales for a limited amount of time and let your customers know that the special pricing is only available to them. This is a good way to reward loyal customers because they will consider that it is worth their while to remain your customer.</p><p>You can also offer them something free periodically, such as sending out a free $10 coupon to your customers to use. They can go into your store and spend the $10 with no other purchase, out of their pocket.</p><p>This loyalty program does two things. It creates customer satisfaction and it gets them in your store where they will most likely buy other items too.</p><p>Those are some easy tips for you to build <em>loyal customers</em>. Use them to spark more creative ideas that you can put into practices and you&#8217;ll be creating long-term customer loyalty.</p><p>Get more tips for <a href="http://www.smallwebusiness.com/customer-relationship-marketing.html">building loyal customers</a>.</p><p>Related posts:<ol><li><a href='http://weblog.smallwebusiness.com/customer-loyalty/' rel='bookmark' title='Customer Loyalty &#8211; Reasons To Build Loyal Customers'>Customer Loyalty &#8211; Reasons To Build Loyal Customers</a></li><li><a href='http://weblog.smallwebusiness.com/how-to-build-customer-loyalty/' rel='bookmark' title='How to Build Customer Loyalty'>How to Build Customer Loyalty</a></li><li><a href='http://weblog.smallwebusiness.com/customer-loyalty-programs/' rel='bookmark' title='Customer Loyalty Programs or Rewards Program'>Customer Loyalty Programs or Rewards Program</a></li></ol></p>]]></content:encoded> <wfw:commentRss>http://weblog.smallwebusiness.com/loyal-customers/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>Create a Business Website That Works</title><link>http://weblog.smallwebusiness.com/create-a-business-website/</link> <comments>http://weblog.smallwebusiness.com/create-a-business-website/#comments</comments> <pubDate>Thu, 09 Jun 2011 11:47:06 +0000</pubDate> <dc:creator>paulussarw</dc:creator> <category><![CDATA[Website Building]]></category> <category><![CDATA[business]]></category> <category><![CDATA[business letter format]]></category> <category><![CDATA[business week]]></category> <category><![CDATA[website builder]]></category> <category><![CDATA[website optimizer]]></category> <category><![CDATA[website templates]]></category> <category><![CDATA[website tonight]]></category> <category><![CDATA[works cited]]></category> <category><![CDATA[works cited mla]]></category> <category><![CDATA[worksheets]]></category><guid isPermaLink="false">http://weblog.smallwebusiness.com/?p=199</guid> <description><![CDATA[Having a business website is the key to your internet business success. If you build your website right, potential customers can find your company online and you have a chance to build relationship with them. A good website also helps build visitors trust on your company. Learn more how to create a business website that works. Related posts:<ol><li><a href='http://weblog.smallwebusiness.com/create-a-blog/' rel='bookmark' title='Create a Blog &#8211; How to Set Up a Blog for Your Business'>Create a Blog &#8211; How to Set Up a Blog for Your Business</a></li><li><a href='http://weblog.smallwebusiness.com/build-a-business-website/' rel='bookmark' title='How to Build a Business Website with a Personality'>How to Build a Business Website with a Personality</a></li><li><a href='http://weblog.smallwebusiness.com/website-credibility/' rel='bookmark' title='Website Credibility and Customer Confidence'>Website Credibility and Customer Confidence</a></li></ol>]]></description> <content:encoded><![CDATA[<p>If you want to have success on the Internet, then it is important to <strong>create a business website</strong> in order to let everyone know that you are  there and that you have products or services to offer. Otherwise you  might as well stick with a brick and mortar plan. You can go about this  by hiring a webmaster to put together a website for you, or you can create  a business website on your own.</p><p>The good news is that if you choose to  go it alone, you can find all the information and resources you need  online to walk you through the process. To get you started, here are the  basics:</p><h3>Create a Business Website Plan</h3><p>Before you set out to actually build a business website it is  important that you make a solid plan to stick to. You want to plan the  design, the colors, the concept, the products and the information that  will go into this website.</p><h3>Register Your Domain Name</h3><p>Once you have planned your business website you should have a good  idea of what you&#8217;d like the address to be. It should be something catchy  and easy to remember to encourage repeat visitors to the site. It  should also be short so that it is not too confusing to type into a  browser.</p><h3>Set up Hosting</h3><p>Choose a hosting company and sign up for a plan. You are building a  business website by yourself you would be best off choosing a business hosting  plan as this will allow you to grow when necessary without having to  upgrade your hosting plan later.</p><h3>Choose Your Platform</h3><p>You can choose to build a business website in the form of a blog, an  informational portal or a storefront to name a few. Once you&#8217;ve decided  which platform to use you can choose how you&#8217;ll build your website.</p><p>Some  people choose to use Joomla! or WordPress as they are free, open source  programs. Others put their invested programs like Dreamweaver to use in order to  get the look and design they are going for.</p><p>You can always hire a webmaster  to <em>create a business website</em> for you at an affordable rate,  especially if you choose to use an open source module to make the  website.</p><p>Learn more  about <a title="create a business website" href="http://www.smallwebusiness.com/website-building.html">how to create a business website that works</a>.</p><p>Related posts:<ol><li><a href='http://weblog.smallwebusiness.com/create-a-blog/' rel='bookmark' title='Create a Blog &#8211; How to Set Up a Blog for Your Business'>Create a Blog &#8211; How to Set Up a Blog for Your Business</a></li><li><a href='http://weblog.smallwebusiness.com/build-a-business-website/' rel='bookmark' title='How to Build a Business Website with a Personality'>How to Build a Business Website with a Personality</a></li><li><a href='http://weblog.smallwebusiness.com/website-credibility/' rel='bookmark' title='Website Credibility and Customer Confidence'>Website Credibility and Customer Confidence</a></li></ol></p>]]></content:encoded> <wfw:commentRss>http://weblog.smallwebusiness.com/create-a-business-website/feed/</wfw:commentRss> <slash:comments>2</slash:comments> </item> <item><title>Email Marketing Campaign for Building an Email List</title><link>http://weblog.smallwebusiness.com/email-marketing-campaign/</link> <comments>http://weblog.smallwebusiness.com/email-marketing-campaign/#comments</comments> <pubDate>Wed, 13 Apr 2011 08:33:18 +0000</pubDate> <dc:creator>paulussarw</dc:creator> <category><![CDATA[Email Marketing]]></category> <category><![CDATA[campaign cartographer]]></category> <category><![CDATA[campaign for liberty]]></category> <category><![CDATA[campaign slogans]]></category> <category><![CDATA[email cover letter]]></category> <category><![CDATA[email marketing]]></category> <category><![CDATA[email search]]></category> <category><![CDATA[list of states]]></category> <category><![CDATA[listia]]></category> <category><![CDATA[marketing automation]]></category> <category><![CDATA[marketing jobs]]></category><guid isPermaLink="false">http://weblog.smallwebusiness.com/?p=159</guid> <description><![CDATA[Running an email marketing campaign is probably the most important task of an internet marketer. However, there are some issues related to this marketing strategy that you must be aware of. In addition to understanding how internet advertising works running an effective email marketing campaign requires that you put in the work you need to get the desired results. Related posts:<ol><li><a href='http://weblog.smallwebusiness.com/autoresponder-marketing/' rel='bookmark' title='Autoresponder Marketing &#8211; How to Use Autoresponders'>Autoresponder Marketing &#8211; How to Use Autoresponders</a></li><li><a href='http://weblog.smallwebusiness.com/customer-confidence/' rel='bookmark' title='Customer Confidence &#8211; Building Website Credibility'>Customer Confidence &#8211; Building Website Credibility</a></li><li><a href='http://weblog.smallwebusiness.com/building-customer-loyalty/' rel='bookmark' title='Building Customer Loyalty Through Retention Programs'>Building Customer Loyalty Through Retention Programs</a></li></ol>]]></description> <content:encoded><![CDATA[<p>Learning the rules of an effective <strong>email marketing campaign</strong> is something that you have to do before actually building an email list. Let&#8217;s go over each one of these areas that plays a part in the success of your email campaigns.</p><p>The first area of concern is how you obtain a list of e-mail addresses. If you have hundreds or even thousands of e-mail addresses to target the campaign at, make sure you know where those addresses come from. As a general rule of thumb, generating your own list of e-mail addresses that are interested in what you have to offer is better than buying an email list. You can do this by running an email marketing campaign through a website about your area of business.</p><p>Using search engine optimization your web pages, which are built using a number of important keywords, can achieve high rankings on the search engine result pages.  When visitors find your web pages and come in looking for information, you can exchange their email addresses with newsletters or other high value information. This way, you know that your email list belong to people who actually have some kinds of interests in your product or service.</p><p>There is one problem with this kind of email list generation. While you do get e-mail addresses of people who are interested in your area of business you have no idea what specifically they might be interested in. For instance, if you run a business where you sell classic movie DVDs, and the people who have signed up on your website are actually interested in renting those movies then your email marketing campaign will be mis-targeted.</p><p>One way to get around this is to learn about the type of information that your visitors are looking for on your website by tracking all the links in your <span style="text-decoration: underline;">email marketing campaign</span>. When a recipient clicks a link to your site or a site that rents classic movie DVDs you&#8217;ll know their interests. Linking to your own web pages and businesses related to your market are a good way to keep your <a title="email campaigns" href="http://smallwebusiness.com/email-campaign.html">email marketing campaigns</a> on target and free from spam, and at the same time you can also make a little referral earnings.</p><p>Pay-per-click advertising is another way to build a mailing list. If you have money to invest in your <em>email marketing campaign</em>, you could sign up for a Google Adwords account. The only problem with this method is that you have to spend money on each click. However, this might worth your effort if you know how to create Google ads where every visitor who makes it to your website actually spends money on your website.</p><p>Related posts:<ol><li><a href='http://weblog.smallwebusiness.com/autoresponder-marketing/' rel='bookmark' title='Autoresponder Marketing &#8211; How to Use Autoresponders'>Autoresponder Marketing &#8211; How to Use Autoresponders</a></li><li><a href='http://weblog.smallwebusiness.com/customer-confidence/' rel='bookmark' title='Customer Confidence &#8211; Building Website Credibility'>Customer Confidence &#8211; Building Website Credibility</a></li><li><a href='http://weblog.smallwebusiness.com/building-customer-loyalty/' rel='bookmark' title='Building Customer Loyalty Through Retention Programs'>Building Customer Loyalty Through Retention Programs</a></li></ol></p>]]></content:encoded> <wfw:commentRss>http://weblog.smallwebusiness.com/email-marketing-campaign/feed/</wfw:commentRss> <slash:comments>1</slash:comments> </item> <item><title>Create a Blog &#8211; How to Set Up a Blog for Your Business</title><link>http://weblog.smallwebusiness.com/create-a-blog/</link> <comments>http://weblog.smallwebusiness.com/create-a-blog/#comments</comments> <pubDate>Mon, 04 Apr 2011 09:42:34 +0000</pubDate> <dc:creator>paulussarw</dc:creator> <category><![CDATA[Website Building]]></category> <category><![CDATA[blog del narco]]></category> <category><![CDATA[blogger templates]]></category> <category><![CDATA[blogging]]></category> <category><![CDATA[bloglovin]]></category> <category><![CDATA[business cards]]></category> <category><![CDATA[business insider]]></category> <category><![CDATA[business plan]]></category> <category><![CDATA[seth green]]></category> <category><![CDATA[settimeout]]></category> <category><![CDATA[settlers of catan]]></category><guid isPermaLink="false">http://weblog.smallwebusiness.com/?p=161</guid> <description><![CDATA[Do you want to create a blog for your business? The process of creating a business blog is quick and free with any of the many blog hosting services. All you need to do then is choose your subject carefully and encourage comments from others and learn all you can. Learn more... Related posts:<ol><li><a href='http://weblog.smallwebusiness.com/create-a-business-website/' rel='bookmark' title='Create a Business Website That Works'>Create a Business Website That Works</a></li><li><a href='http://weblog.smallwebusiness.com/build-a-business-website/' rel='bookmark' title='How to Build a Business Website with a Personality'>How to Build a Business Website with a Personality</a></li><li><a href='http://weblog.smallwebusiness.com/web-business-marketing/' rel='bookmark' title='Web Business Marketing &#8211; 7 Ways to Market Your Site'>Web Business Marketing &#8211; 7 Ways to Market Your Site</a></li></ol>]]></description> <content:encoded><![CDATA[<p>Want to <strong>create a blog</strong> for your business? Today blogging is almost a household word. There are millions of bloggers posting their thoughts on everything from global warming to tips on pet care. The process of creating a blog is quick and free with any of the many blog hosting services.  If you want to create a blog for your business let&#8217;s take a look at how to do it.</p><h2>Create a Blog</h2><p>Your topic is the first important element. Make sure you give your topic and writing style a bit of thought before jumping in and hoping for the best. Passion for your subject is what ultimately breeds success with your readership. Just select a subject that fills you with excitement, curiosity and a desire to share with others because this makes words flow easily and nurtures an untiring commitment.</p><p>Once you&#8217;ve nailed down your topic, your next step in <a title="set up a blog" href="http://www.smallwebusiness.com/set-up-a-blog.html">create a blog</a> is to tweak  reader&#8217;s interest with knowledge, perspective and provocative commentary. This causes readers to reflect on your posts and contribute thoughts, questions and perhaps new information that sets off a flurry of responses from other readers. You can achieve this through your expertise in the topic and your willingness to research and learn more.</p><p>Readers may pose an opinion that requires you do additional research before you can make an educated response. This only fuels your own enthusiasm and gains you further credibility. You&#8217;ll learn new facts or ideas and have even more interesting material to offer. The usual result is a wider readership.</p><p>Finally, when you create a blog always look out ways to get more readership. These are three simple efforts that will do wonders for your exposure to new readers.</p><h2>Promote Your Blog</h2><p>Word-of-mouth is an excellent way to promote your blog. Many bloggers spread words of their blog through Facebook and Twitter. Using this approach you can highlight your presence with an infusion of your personality and lifestyle that will pique the interest of individuals who might otherwise not ever have come across your blog.</p><p>In addition to the word-of-mouth approach here are two little marketing campaigns that help you get more readers. Submitting some of your best entries to major article directories like Ezinearticles are one thing. Offering to become a guest writer for high profile newsletters or blogs on your topic, in exchange for a byline that links to your blog, is the other.</p><p>Now, go <em>create a blog</em>! Choose your subject carefully and encourage comments from others and learn all you can. Blogging is a satisfying and profitable activity. You may just change the world for the better and, at the same time, improve your own life.</p><p>Related posts:<ol><li><a href='http://weblog.smallwebusiness.com/create-a-business-website/' rel='bookmark' title='Create a Business Website That Works'>Create a Business Website That Works</a></li><li><a href='http://weblog.smallwebusiness.com/build-a-business-website/' rel='bookmark' title='How to Build a Business Website with a Personality'>How to Build a Business Website with a Personality</a></li><li><a href='http://weblog.smallwebusiness.com/web-business-marketing/' rel='bookmark' title='Web Business Marketing &#8211; 7 Ways to Market Your Site'>Web Business Marketing &#8211; 7 Ways to Market Your Site</a></li></ol></p>]]></content:encoded> <wfw:commentRss>http://weblog.smallwebusiness.com/create-a-blog/feed/</wfw:commentRss> <slash:comments>1</slash:comments> </item> <item><title>Customer Service Training &#8211; Do You Really Need It?</title><link>http://weblog.smallwebusiness.com/customer-service-training/</link> <comments>http://weblog.smallwebusiness.com/customer-service-training/#comments</comments> <pubDate>Tue, 29 Mar 2011 09:31:44 +0000</pubDate> <dc:creator>paulussarw</dc:creator> <category><![CDATA[Customer Relationship]]></category> <category><![CDATA[customer service resume]]></category> <category><![CDATA[service]]></category> <category><![CDATA[service master]]></category> <category><![CDATA[service now]]></category> <category><![CDATA[training a puppy]]></category> <category><![CDATA[training bra]]></category> <category><![CDATA[training for a 10k]]></category> <category><![CDATA[training for a marathon]]></category> <category><![CDATA[training peaks]]></category> <category><![CDATA[training the street]]></category><guid isPermaLink="false">http://weblog.smallwebusiness.com/?p=155</guid> <description><![CDATA[One thing you and your staff should know is how to treat a customer. Any employee that directly deals with customers, or even that takes orders over the phone, has to have some basic understanding of how to talk with customers. It is important to have the necessary customer service training to aid you and your employees in the job. This is especially true if you are doing business in a hospitality industry. Learn the importance of having a customer service training here. Related posts:<ol><li><a href='http://weblog.smallwebusiness.com/customer-relationship-management-software/' rel='bookmark' title='Customer Relationship Management Software'>Customer Relationship Management Software</a></li><li><a href='http://weblog.smallwebusiness.com/how-to-build-customer-loyalty/' rel='bookmark' title='How to Build Customer Loyalty'>How to Build Customer Loyalty</a></li><li><a href='http://weblog.smallwebusiness.com/building-customer-loyalty/' rel='bookmark' title='Building Customer Loyalty Through Retention Programs'>Building Customer Loyalty Through Retention Programs</a></li></ol>]]></description> <content:encoded><![CDATA[<p><strong>Customer service training</strong> is a must for anyone with a job that interacts with the people. Any employee that directly deals with customers, or even that takes orders over the phone, has to have some basic understanding of how to talk with customers. This is especially true for those working in the hospitality industries.</p><p>In some sectors customer service skills are more important than in others, but they are always good to have. Ideally, every employee is always friendly to everyone, even if they weren&#8217;t so nice. However, not every  customer is going to be pleasant and not everyone can take some criticism so lightly. This is where a formal customer service training is necessary. A customer service course can help your employees know how to  say the right things at the right time.</p><p>One simple thing that your employees can get from such a training is how to smile, even when on the phone with someone. Smiling is not just something that anyone should do when interacting with a person face to face. A smile will make your voice more pleasant, and will encourage you to be nicer and more patient with someone who may be complaining or giving you a hard time. This is a simple lesson, but it is one that you or your staff would not have thought of on my own.</p><p>Those who go through <span style="text-decoration: underline;">customer service training</span> will have to learn much more than the above example. One thing you and your staff should know is how to treat a customer. People always need help, and that is why customer services will always be around.</p><p>So if you are offered <em>customer service training</em> consider taking them for your employees, even if you aren’t sure when you will need them. Sooner or later you will have to deal with your customers and customer service skills may come in handy more often than you can imagine.</p><p>Related posts:<ol><li><a href='http://weblog.smallwebusiness.com/customer-relationship-management-software/' rel='bookmark' title='Customer Relationship Management Software'>Customer Relationship Management Software</a></li><li><a href='http://weblog.smallwebusiness.com/how-to-build-customer-loyalty/' rel='bookmark' title='How to Build Customer Loyalty'>How to Build Customer Loyalty</a></li><li><a href='http://weblog.smallwebusiness.com/building-customer-loyalty/' rel='bookmark' title='Building Customer Loyalty Through Retention Programs'>Building Customer Loyalty Through Retention Programs</a></li></ol></p>]]></content:encoded> <wfw:commentRss>http://weblog.smallwebusiness.com/customer-service-training/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>Customer Relationship Management Software</title><link>http://weblog.smallwebusiness.com/customer-relationship-management-software/</link> <comments>http://weblog.smallwebusiness.com/customer-relationship-management-software/#comments</comments> <pubDate>Wed, 16 Mar 2011 23:40:22 +0000</pubDate> <dc:creator>paulussarw</dc:creator> <category><![CDATA[Customer Relationship]]></category> <category><![CDATA[customer connect]]></category> <category><![CDATA[customer development]]></category> <category><![CDATA[customer service interview questions]]></category> <category><![CDATA[customer service resume]]></category> <category><![CDATA[management]]></category> <category><![CDATA[management skills]]></category> <category><![CDATA[relationship test]]></category> <category><![CDATA[software ag]]></category> <category><![CDATA[software architect]]></category> <category><![CDATA[software engineer salary]]></category><guid isPermaLink="false">http://weblog.smallwebusiness.com/?p=128</guid> <description><![CDATA[As a small business owner, do you really need customer relationship management software? If you want to keep your customers satisfied and loyal then it’s a good idea for you to use customer contact management software, especially if you are in an industry where you are small and can easily be sink by strong competitors.5AXFUA5YV93U Related posts:<ol><li><a href='http://weblog.smallwebusiness.com/customer-service-training/' rel='bookmark' title='Customer Service Training &#8211; Do You Really Need It?'>Customer Service Training &#8211; Do You Really Need It?</a></li><li><a href='http://weblog.smallwebusiness.com/how-to-build-customer-loyalty/' rel='bookmark' title='How to Build Customer Loyalty'>How to Build Customer Loyalty</a></li><li><a href='http://weblog.smallwebusiness.com/building-customer-loyalty/' rel='bookmark' title='Building Customer Loyalty Through Retention Programs'>Building Customer Loyalty Through Retention Programs</a></li></ol>]]></description> <content:encoded><![CDATA[<p>Customers are the life blood of your small business, period. Keeping customers loyal and coming back to buy you are the only way to stay in the market. This is why there’s such thing as <strong>customer relationship management  software</strong>, which is software intended to do exactly what it sounds like.</p><h3>What is Customer Relationship Management Software?</h3><p>Customer relationship management software, or CRM software for short,  often manages customer relationships by creating a database that keeps  track of who’s shopping at the store and what they’re shopping for. The customer relationship term might make it sound all warm and fuzzy, but it’s  actually not so much. It’s more of a cold, methodical way of keeping    track of customers, figuring out what they want and trying to match    their needs as much as possible.</p><p>CRM software ensures the process of providing good customer service. If customers are treated well, they’re more likely to return for more  services. However, a negative experience can cause customers to give  their patronage elsewhere, and less customers means less money.  So when it comes to relationships with  customers it’s not personal, it’s business.</p><p>This program also helps you get a sense of your target consumer  audience and what  would appeal to them. The <a title="small business CRM" href="http://www.smallwebusiness.com/small-business-crm.html">customer relationship management software</a> also helps  determine who to send  product plans and offerings to, and to send  reminders of customer  services to keep them in the database. The goal of any small business customer  relationship management software is to help make  decisions that will  maximize profits.</p><h3>Reason To Invest In CRM Software</h3><p>It’s a good idea for you to invest in customer contact management software, especially if you are in an industry where you are small and can easily be sink by strong competitors.</p><p>Building, maintaining and increasing a customer base is a must when you have a lot of strong business competition. If you’re the only one providing a certain service, customers have no choice but to come to you so you don’t have to put as much effort into making them happy. But this usually isn’t the case, so you have to fight to stay at the center of customer attention.</p><p><em>Customer relationship management software</em> makes this easier and it prepares you for the long run, because business doesn’t remain stagnant. There are always new products, new trends and ever changing business climate, but the one thing that can stay constant is maintaining good relationship with your customers.</p><p>Related posts:<ol><li><a href='http://weblog.smallwebusiness.com/customer-service-training/' rel='bookmark' title='Customer Service Training &#8211; Do You Really Need It?'>Customer Service Training &#8211; Do You Really Need It?</a></li><li><a href='http://weblog.smallwebusiness.com/how-to-build-customer-loyalty/' rel='bookmark' title='How to Build Customer Loyalty'>How to Build Customer Loyalty</a></li><li><a href='http://weblog.smallwebusiness.com/building-customer-loyalty/' rel='bookmark' title='Building Customer Loyalty Through Retention Programs'>Building Customer Loyalty Through Retention Programs</a></li></ol></p>]]></content:encoded> <wfw:commentRss>http://weblog.smallwebusiness.com/customer-relationship-management-software/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>Customer Loyalty &#8211; Reasons To Build Loyal Customers</title><link>http://weblog.smallwebusiness.com/customer-loyalty/</link> <comments>http://weblog.smallwebusiness.com/customer-loyalty/#comments</comments> <pubDate>Wed, 23 Feb 2011 10:11:21 +0000</pubDate> <dc:creator>paulussarw</dc:creator> <category><![CDATA[Customer Relationship]]></category> <category><![CDATA[customer loyalty]]></category> <category><![CDATA[customer loyalty programs]]></category> <category><![CDATA[customer service]]></category> <category><![CDATA[loyal customers]]></category> <category><![CDATA[loyalty programs]]></category> <category><![CDATA[returning buyers]]></category> <category><![CDATA[satisfied customers]]></category><guid isPermaLink="false">http://weblog.smallwebusiness.com/?p=126</guid> <description><![CDATA['It costs more to get a new customer than to keep a current customer.' This is the main reason why implementing a customer loyalty strategy is important for long-term business success. It's repeated so often but it's often very accurate. Read on to learn more reasons to build loyal customers. Related posts:<ol><li><a href='http://weblog.smallwebusiness.com/loyal-customers/' rel='bookmark' title='Loyal Customers and Customer Loyalty Marketing'>Loyal Customers and Customer Loyalty Marketing</a></li><li><a href='http://weblog.smallwebusiness.com/how-to-build-customer-loyalty/' rel='bookmark' title='How to Build Customer Loyalty'>How to Build Customer Loyalty</a></li><li><a href='http://weblog.smallwebusiness.com/customer-loyalty-programs/' rel='bookmark' title='Customer Loyalty Programs or Rewards Program'>Customer Loyalty Programs or Rewards Program</a></li></ol>]]></description> <content:encoded><![CDATA[<p>Customer loyalty is perhaps one of the most important ingredients for long-term business success. Do you use most of your marketing programs for attracting new customers rather than maintaining relationship with existing ones? If not, consider evaluating your marketing strategy. Loyal customers are your best assets and should be seen as an on-going opportunity. Here are good reasons for building and keeping loyal customers:</p><p>1. Repeat purchases. Repeat purchases, quite simply, means more money in your pocket. More money means you not only earn a higher income, it also means you have more money to put back into your business. Satisfied customers that are loyal to your company or products therefore help you earn enough to continue growing your business.</p><p>2. Sell more expensive products and services. You have a product or service portfolio that includes a range of products, right? Some are pretty low cost, entry level products. Others are priced on the high end. Returning buyers tend to buy everything you have to offer, including your high-priced products and services. Once again, this means more money in your bank account, more money to turn back into your business.</p><p>3. Word of mouth marketing. Loyal buyers are loyal for a reason. They like and respect your business and what you have to offer. Quite often they reciprocate by linking to your website, talking about your business and spreading the word about what great products and services you offer. Satisfied customers send more buyers to your virtual doorstep. They can be one of your best marketing tools for getting more customers.</p><p>4. Easier to work with. Whether you offer goods or services, loyal customers tend to be easier to work with. They may demand a higher level of service and they may have high expectations. Meet their demands and expectations and they&#8217;re a breeze to work with. You just have to maintain that credibility.</p><p>5. Cash flow. Cash flow is critical to your short and long-term survival. When you have loyal customers who make repeat and regular purchases, you’re able to keep your bank account in the black. They&#8217;re tremendously valuable!</p><p>As a business owner looking toward the future, it&#8217;s important to look at what you&#8217;re doing right now to keep your current customers. Implement customer loyalty programs to cater to their needs and provide excellent customer service. Continue to offer products or services that solve their problems and provide value. You&#8217;ll be on the road to long-term business success.</p><p>Related posts:<ol><li><a href='http://weblog.smallwebusiness.com/loyal-customers/' rel='bookmark' title='Loyal Customers and Customer Loyalty Marketing'>Loyal Customers and Customer Loyalty Marketing</a></li><li><a href='http://weblog.smallwebusiness.com/how-to-build-customer-loyalty/' rel='bookmark' title='How to Build Customer Loyalty'>How to Build Customer Loyalty</a></li><li><a href='http://weblog.smallwebusiness.com/customer-loyalty-programs/' rel='bookmark' title='Customer Loyalty Programs or Rewards Program'>Customer Loyalty Programs or Rewards Program</a></li></ol></p>]]></content:encoded> <wfw:commentRss>http://weblog.smallwebusiness.com/customer-loyalty/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>Forum Posting &#8211; Increasing Website Traffic Using Forum Posts</title><link>http://weblog.smallwebusiness.com/forum-posting/</link> <comments>http://weblog.smallwebusiness.com/forum-posting/#comments</comments> <pubDate>Thu, 27 Jan 2011 10:37:41 +0000</pubDate> <dc:creator>paulussarw</dc:creator> <category><![CDATA[Traffic Building]]></category> <category><![CDATA[forum posting]]></category> <category><![CDATA[forum posts]]></category> <category><![CDATA[message board]]></category> <category><![CDATA[targeted website traffic]]></category><guid isPermaLink="false">http://weblog.smallwebusiness.com/?p=135</guid> <description><![CDATA[Forum posting can drive targeted website traffic. You can join forums where your target audience gathered and develop a good relationship with the members by taking an active role in the conversations and being willing to help them. This way, you can develop a reputation and business will just naturally develop because humans tend to work with people they trust. Related posts:<ol><li><a href='http://weblog.smallwebusiness.com/yahoo-answers-for-traffic-building/' rel='bookmark' title='Yahoo Answers &#8211; A Good Source of Website Traffic'>Yahoo Answers &#8211; A Good Source of Website Traffic</a></li><li><a href='http://weblog.smallwebusiness.com/website-credibility/' rel='bookmark' title='Website Credibility and Customer Confidence'>Website Credibility and Customer Confidence</a></li><li><a href='http://weblog.smallwebusiness.com/customer-confidence/' rel='bookmark' title='Customer Confidence &#8211; Building Website Credibility'>Customer Confidence &#8211; Building Website Credibility</a></li></ol>]]></description> <content:encoded><![CDATA[<p>Forum posting has long been proven to drive targeted website traffic. Even though forums aren&#8217;t marketplace you can join forums where your target audience gather and start building relationship with them. By answering their questions with good answers your reputation will grow and they will follow your recommendations.</p><p>To be effective, there are some things that are required.</p><p>First, you must have a personal interest to the main topic of the forums. Next, only join forums that are related to what you have to offer and that have significant amount of active members. Finally, check whether the message boards allow you to make posting with &#8220;your signature&#8221; and don&#8217;t waste your time if they don&#8217;t allow you to do that.</p><p>After you have joined a forum that meet your requirements, create a signature that contains a link or two to your website. When making posts make sure that you follow the forums&#8217; rules and the posts add value to the members of online communities. Never make forum posts that are nothing more than an advertisement.</p><p>Once you become familiar with the community, set a daily schedule so you can visit the discussion groups regularly. At the beginning, get to know the users and introduce yourself with intelligent questions. Then, be an active member on the <a title="message board" href="http://www.smallwebusiness.com/message-board-marketing.html">message board</a> and take an active interest in helping others.</p><p>By doing so and following all the forums&#8217; rules you&#8217;ll develop a good reputation without saying a word about your promotion. You&#8217;ll get <a title="targeted website traffic" href="http://www.smallwebusiness.com/targeted-website-traffic.html">targeted website traffic</a> and slowly be considered as a trusted colleague by the users and those who are interested in your product or service will approach you.</p><p>Related posts:<ol><li><a href='http://weblog.smallwebusiness.com/yahoo-answers-for-traffic-building/' rel='bookmark' title='Yahoo Answers &#8211; A Good Source of Website Traffic'>Yahoo Answers &#8211; A Good Source of Website Traffic</a></li><li><a href='http://weblog.smallwebusiness.com/website-credibility/' rel='bookmark' title='Website Credibility and Customer Confidence'>Website Credibility and Customer Confidence</a></li><li><a href='http://weblog.smallwebusiness.com/customer-confidence/' rel='bookmark' title='Customer Confidence &#8211; Building Website Credibility'>Customer Confidence &#8211; Building Website Credibility</a></li></ol></p>]]></content:encoded> <wfw:commentRss>http://weblog.smallwebusiness.com/forum-posting/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>Designing a Website for the Best Customer Experience</title><link>http://weblog.smallwebusiness.com/designing-a-website/</link> <comments>http://weblog.smallwebusiness.com/designing-a-website/#comments</comments> <pubDate>Sat, 22 Jan 2011 11:31:45 +0000</pubDate> <dc:creator>paulussarw</dc:creator> <category><![CDATA[Website Building]]></category> <category><![CDATA[customer experience]]></category> <category><![CDATA[designing a website]]></category> <category><![CDATA[how to design a website]]></category> <category><![CDATA[loyal customers]]></category><guid isPermaLink="false">http://weblog.smallwebusiness.com/?p=124</guid> <description><![CDATA[What happens when a customer visits your website? Are they immediately able to find exactly what they need? Do they have a fantastic customer experience - one that they’ll come back for again and again? Your customer’s experience on your website is important. The better the experience, the more often they’ll return. Learn how to incorporate customer experience when designing a website.Related posts:<ol><li><a href='http://weblog.smallwebusiness.com/website-credibility/' rel='bookmark' title='Website Credibility and Customer Confidence'>Website Credibility and Customer Confidence</a></li><li><a href='http://weblog.smallwebusiness.com/customer-confidence/' rel='bookmark' title='Customer Confidence &#8211; Building Website Credibility'>Customer Confidence &#8211; Building Website Credibility</a></li><li><a href='http://weblog.smallwebusiness.com/build-a-business-website/' rel='bookmark' title='How to Build a Business Website with a Personality'>How to Build a Business Website with a Personality</a></li></ol>]]></description> <content:encoded><![CDATA[<p>If you are building a customer centric internet business then aiming for the best customer experience when designing a website is something you can&#8217;t avoid. Having a fantastic customer experience is one of the keys to making the visitors of your site become customers. The better their experience, the more often they’ll return and convert into loyal customers. And having lots of loyal customers mean business growth and lasting success.</p><p>Here are Essential Elements for Improving Your Customer&#8217;s Experience:</p><p>1.<strong> Search</strong>. Even if your website or blog is easy to navigate, some people want to be able to find their information instantly. Google makes it easy with Google search, where visitors can search your website or the internet right from a search bar on your website.</p><p>2. <strong>Contact information</strong>. It&#8217;s recommended that you place your contact information on every single page of your website. Putting it in the footer makes this easy. Also, make sure your contact information is consistent. When local search engines index you, they&#8217;ll look at the address on your website. If it’s inconsistent, your local search results won&#8217;t be as strong.</p><p>3. <strong>Categories</strong>. One of the most common mistakes is to design a website that you think is attractive, without paying attention to navigation and logic. Look at the keywords your audience is using. Create clear and understandable buttons and categories for your content.</p><p>4. <strong>Fast</strong>. Large images, video files and other graphic files can really slow down the speed on your website. If it takes too long for a page to load, visitors are going to click away. Optimize your images and graphics so they load quickly.</p><p>5. <strong>Browser compatibility</strong>. Often people design websites based on their current browser. They don’t take into consideration the fact that their customers may not be using Internet Explorer. In fact there are a number of browsers people use. Focusing on only one can mean 75% of your visitors are having a poor customer experience. Make sure your website is compatible with the most popular browsers: Firefox, Chrome, Internet Explorer, Opera and Netscape.</p><p>Other common mistakes include broken or missing links, poor formatting, or text that is difficult to read. All of these will have an effect on your customer’s experience. Take the time to plan your website on paper before you start <a href="http://www.smallwebusiness.com/business-website-design.html">designing a website</a>.</p><p>Pay attention to websites you like and why you like them. What makes them effective? What enhances your customer experience? Put those tactics and strategies into practice and you’ll have visitors coming back to your site time and time again.</p><p>Related posts:<ol><li><a href='http://weblog.smallwebusiness.com/website-credibility/' rel='bookmark' title='Website Credibility and Customer Confidence'>Website Credibility and Customer Confidence</a></li><li><a href='http://weblog.smallwebusiness.com/customer-confidence/' rel='bookmark' title='Customer Confidence &#8211; Building Website Credibility'>Customer Confidence &#8211; Building Website Credibility</a></li><li><a href='http://weblog.smallwebusiness.com/build-a-business-website/' rel='bookmark' title='How to Build a Business Website with a Personality'>How to Build a Business Website with a Personality</a></li></ol></p>]]></content:encoded> <wfw:commentRss>http://weblog.smallwebusiness.com/designing-a-website/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>Customer Loyalty Programs or Rewards Program</title><link>http://weblog.smallwebusiness.com/customer-loyalty-programs/</link> <comments>http://weblog.smallwebusiness.com/customer-loyalty-programs/#comments</comments> <pubDate>Thu, 15 Jul 2010 10:53:41 +0000</pubDate> <dc:creator>paulussarw</dc:creator> <category><![CDATA[Customer Relationship]]></category> <category><![CDATA[customer loyalty programs]]></category> <category><![CDATA[loyal customers]]></category> <category><![CDATA[loyalty rewards programs]]></category><guid isPermaLink="false">http://weblog.smallwebusiness.com/?p=106</guid> <description><![CDATA[How do you keep your existing customers? Have you considered customer loyalty programs? There is so much emphasis today on getting new clients that many small business owners forget about the profit potential of their current ones. Related posts:<ol><li><a href='http://weblog.smallwebusiness.com/building-customer-loyalty/' rel='bookmark' title='Building Customer Loyalty Through Retention Programs'>Building Customer Loyalty Through Retention Programs</a></li><li><a href='http://weblog.smallwebusiness.com/customer-loyalty/' rel='bookmark' title='Customer Loyalty &#8211; Reasons To Build Loyal Customers'>Customer Loyalty &#8211; Reasons To Build Loyal Customers</a></li><li><a href='http://weblog.smallwebusiness.com/how-to-build-customer-loyalty/' rel='bookmark' title='How to Build Customer Loyalty'>How to Build Customer Loyalty</a></li></ol>]]></description> <content:encoded><![CDATA[<p>How do you keep your existing customers? Have you done customer loyalty programs for your loyal customers? There is so much emphasis today on getting new clients that many small business owners forget about the profit potential of their current ones.</p><p>Those who&#8217;ve already bought from you are the easiest to sell to. For one thing, they are proven buyers. And when their first transaction was a good experience, your current customers are going to trust you. They are more likely to make repeat purchases.  Also, it&#8217;s often cheaper to sell to them because they already have a connection with you and are in your contact info.</p><p>So, without doubt, sustaining your current customers is one of the most important things you can do for your business. And one of the best ways to do this is to have a customer loyalty program. Here are three tips you can implement to have an effective loyalty rewards program:</p><p><em>1. Give rewards cards</em></p><p>These will provide points for everything the customer buys. The more points they accumulate, the more things they can buy. Usually the more money you spend, the more cash back you get. Credit cards companies often offer this loyalty rewards program.</p><p>However, everyday businesses can do this as well. As soon as a customer buys something, you can immediately give them cash towards their next purchase. The more they spend, the more money they get for the next purchase.</p><p>Obviously you want to offer more points for the products with the biggest profit margins. These are the ones you want to encourage people to buy the most of. If you offer too many points for low profit margin products, you might end up losing money.</p><p><em>2. Offer rewards for referrals</em></p><p>This is an incredibly powerful strategy. This is because what your customer says about you always carries more weight than what you say.</p><p>So why not give them a gift card for every new customer that signs up? In order to do this right, you need to know how much your average customer is worth to you. This will help you set a maximum dollar amount you can offer.</p><p>For example, if you know each customer is worth roughly $200 over their lifespan, you can safely offer anything $200 as a reward. This strategy alone can seriously build your business.</p><p><em>3. Have a newsletter</em></p><p>Make sure to include coupons or a cash incentive to encourage people to sign up. Newsletters are a great way to stay in contact with customers and get that next sale.</p><p>No matter what strategy you use, you want to get that next sale in a hurry. The sooner somebody buys from you a second time, the more likely you are to have a customer for life.</p><p>The longer you wait, the more likely it is they will find another company to do business with. When you implement these three customer loyalty programs, you will give yourself a great chance of keeping your customers for life.</p><p>Related posts:<ol><li><a href='http://weblog.smallwebusiness.com/building-customer-loyalty/' rel='bookmark' title='Building Customer Loyalty Through Retention Programs'>Building Customer Loyalty Through Retention Programs</a></li><li><a href='http://weblog.smallwebusiness.com/customer-loyalty/' rel='bookmark' title='Customer Loyalty &#8211; Reasons To Build Loyal Customers'>Customer Loyalty &#8211; Reasons To Build Loyal Customers</a></li><li><a href='http://weblog.smallwebusiness.com/how-to-build-customer-loyalty/' rel='bookmark' title='How to Build Customer Loyalty'>How to Build Customer Loyalty</a></li></ol></p>]]></content:encoded> <wfw:commentRss>http://weblog.smallwebusiness.com/customer-loyalty-programs/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>Discover Your Passion and Build Your Business</title><link>http://weblog.smallwebusiness.com/discover-your-passion/</link> <comments>http://weblog.smallwebusiness.com/discover-your-passion/#comments</comments> <pubDate>Sat, 26 Jun 2010 04:00:02 +0000</pubDate> <dc:creator>admin</dc:creator> <category><![CDATA[Personal Development]]></category> <category><![CDATA[business passion]]></category> <category><![CDATA[discover your passion]]></category> <category><![CDATA[how to discover your passion]]></category><guid isPermaLink="false">http://weblog.smallwebusiness.com/?p=93</guid> <description><![CDATA[There are some people who can work at any business and remain passionate. These people are often passionate about business itself. However, for many of us, the trick to running a successful business is to be passionate about what we do. Here are a few tips to help discover your passion and build a business upon what you are passionate about. Related posts:<ol><li><a href='http://weblog.smallwebusiness.com/build-a-business-website/' rel='bookmark' title='How to Build a Business Website with a Personality'>How to Build a Business Website with a Personality</a></li><li><a href='http://weblog.smallwebusiness.com/how-to-build-customer-loyalty/' rel='bookmark' title='How to Build Customer Loyalty'>How to Build Customer Loyalty</a></li><li><a href='http://weblog.smallwebusiness.com/customer-loyalty/' rel='bookmark' title='Customer Loyalty &#8211; Reasons To Build Loyal Customers'>Customer Loyalty &#8211; Reasons To Build Loyal Customers</a></li></ol>]]></description> <content:encoded><![CDATA[<p>There are some people who can work at any business and remain passionate. These people are often passionate about business itself. However, for many of us, the trick to running a successful business is to be passionate about what we do. Here are a few tips to help discover your passion and build a business upon what you are passionate about.</p><p>1. <em>Know your personal mission</em>. Early on in your business, you may have written out a mission statement. While these statements can seem stuffy and old-fashioned, it really does make sense to take the time to write one out. A successful business owner will be able to state what they do and why they do it in a few short sentences.</p><p>If you haven&#8217;t developed your personal mission then take a time to think about why you want to do what you&#8217;re doing. What is your end goal? Is it more money? Is it freedom or a sense of achievement? Is it to help others, or all of the above? Defining your mission is your first step to building a thriving business.</p><p>2. <em>What do you love to do?</em> If you&#8217;re in the planning stages of business, it&#8217;s a good time to think about what you love to do. Can your passion be your business? Absolutely! When you&#8217;re passionate about what you do, it&#8217;s contagious, and this leads to success.</p><p>And keep in mind that something that may not seem like a business pursuit at first can indeed be turned into a business. Once you have an idea, research it fully and make a business plan to ensure it will be a success.</p><p>3. <em>Stay focused</em>. Even when we build a business around passion, we will inevitably have tough days. Days when nothing seems to go right or your motivation takes a nose dive. Don&#8217;t mistake these feelings for lack of passion; it can simply mean you&#8217;re having a bad day –- we all have them.</p><p>Just stay focused on your end goal and accept that no one person can feel passionate and zestful all the time. By being realistic and keeping your end goals in mind, you stand a better chance of remaining passionate and motivated about your business.</p><p>That is three tips to discover your passion and build a business upon what you are passionate about. Sometimes it&#8217;s easy to do. However, don&#8217;t be discouraged when you find it hard to discover your passion. Believe me, it&#8217;s worth your while. In fact, following a passion is key to personal resilience. When you are passionate about your business you won&#8217;t easily stop doing what you have to do and you can handle adversities you normally can&#8217;t cope with.</p><p>Related posts:<ol><li><a href='http://weblog.smallwebusiness.com/build-a-business-website/' rel='bookmark' title='How to Build a Business Website with a Personality'>How to Build a Business Website with a Personality</a></li><li><a href='http://weblog.smallwebusiness.com/how-to-build-customer-loyalty/' rel='bookmark' title='How to Build Customer Loyalty'>How to Build Customer Loyalty</a></li><li><a href='http://weblog.smallwebusiness.com/customer-loyalty/' rel='bookmark' title='Customer Loyalty &#8211; Reasons To Build Loyal Customers'>Customer Loyalty &#8211; Reasons To Build Loyal Customers</a></li></ol></p>]]></content:encoded> <wfw:commentRss>http://weblog.smallwebusiness.com/discover-your-passion/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>Building Customer Loyalty Through Retention Programs</title><link>http://weblog.smallwebusiness.com/building-customer-loyalty/</link> <comments>http://weblog.smallwebusiness.com/building-customer-loyalty/#comments</comments> <pubDate>Sat, 26 Jun 2010 02:46:01 +0000</pubDate> <dc:creator>admin</dc:creator> <category><![CDATA[Customer Relationship]]></category> <category><![CDATA[building customer loyalty]]></category> <category><![CDATA[customer loyalty programs]]></category> <category><![CDATA[customer retention programs]]></category> <category><![CDATA[customer retention strategy]]></category><guid isPermaLink="false">http://weblog.smallwebusiness.com/?p=89</guid> <description><![CDATA[Taking good care of your existing customers is one of the best ways to spend your time, energy and money. In fact, building customer loyalty using customer retention programs offer long-term profitability. Just take good care of them and they’ll take great care of you. Related posts:<ol><li><a href='http://weblog.smallwebusiness.com/customer-loyalty-programs/' rel='bookmark' title='Customer Loyalty Programs or Rewards Program'>Customer Loyalty Programs or Rewards Program</a></li><li><a href='http://weblog.smallwebusiness.com/customer-loyalty/' rel='bookmark' title='Customer Loyalty &#8211; Reasons To Build Loyal Customers'>Customer Loyalty &#8211; Reasons To Build Loyal Customers</a></li><li><a href='http://weblog.smallwebusiness.com/how-to-build-customer-loyalty/' rel='bookmark' title='How to Build Customer Loyalty'>How to Build Customer Loyalty</a></li></ol>]]></description> <content:encoded><![CDATA[<p>Have you heard that it costs more to get a new customer than to keep the existing ones? We&#8217;ll it&#8217;s true. There is no doubt, your customers are your number one asset. This means building customer loyalty or developing a strategy to keep your regular customers happy and coming back is your number one job. Here are a few ways to get the job done.</p><p>1. <em>Say thank you</em>. It sounds simple, but a thank you is so important. When someone makes a purchase, send them a thank you email. An autoresponder service can get the job done for you.</p><p>2. <em>Send them an unexpected bonus</em>. In addition to a thank you email, an unexpected bonus is a great way to let them know how much you appreciate them. The bonus could be a complement free report, a tutorial video or even a discount coupon.</p><p>3. <em>Offer amazing customer service</em>. Make sure your customers can get a hold of you, or someone, when they need to. Online ticket systems, 24-hour phone support or an autoresponder can get the job done for you by letting your customers know you&#8217;ve received their email and will respond to  them as soon as possible. All of the customer support systems can make your customer feel valued and respected.</p><p>4. <em>Consider loyalty programs</em>. Customer loyalty programs make your regular customers feel as if they belong to the inner circle. You can offer gift certificates or discounts or even valuable freebies once they’ve spent a certain amount with you.</p><p>5. <em>Host a customer appreciation day</em>. Hold a special event for your loyal customers. Invite them to your office or storefront online or off and provide refreshments, activities and prizes.</p><p>6. <em>Continue to provide valuable information to your customers</em>. This requires an appropriate content strategy that you can develop based on the feedback you get from your customers.  Open different communication channels and ask them how you can provide them with the best and most valuable information. Once you understand their needs, wants and desires make the effort to follow through.</p><p>7. <em>Become more than a retailer or service provider</em>. Become a valuable asset to your customers by going the extra mile. If you&#8217;re a service provider, become a consultant and position yourself to solve your client&#8217;s problems. If you sell a product, you can do the same thing; you can also become a consultant and advise people on their purchases or you can offer extra like free gift wrapping.</p><p>Taking good care of your existing customers is one of the best ways to spend your time, energy and money. In fact, building customer loyalty using customer retention programs offer long-term profitability. Just take good care of them and they’ll take great care of you.</p><p>Related posts:<ol><li><a href='http://weblog.smallwebusiness.com/customer-loyalty-programs/' rel='bookmark' title='Customer Loyalty Programs or Rewards Program'>Customer Loyalty Programs or Rewards Program</a></li><li><a href='http://weblog.smallwebusiness.com/customer-loyalty/' rel='bookmark' title='Customer Loyalty &#8211; Reasons To Build Loyal Customers'>Customer Loyalty &#8211; Reasons To Build Loyal Customers</a></li><li><a href='http://weblog.smallwebusiness.com/how-to-build-customer-loyalty/' rel='bookmark' title='How to Build Customer Loyalty'>How to Build Customer Loyalty</a></li></ol></p>]]></content:encoded> <wfw:commentRss>http://weblog.smallwebusiness.com/building-customer-loyalty/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>Affiliate Marketer &#8211; How to Become a Super Affliate</title><link>http://weblog.smallwebusiness.com/affiliate-marketer/</link> <comments>http://weblog.smallwebusiness.com/affiliate-marketer/#comments</comments> <pubDate>Fri, 25 Jun 2010 09:36:45 +0000</pubDate> <dc:creator>admin</dc:creator> <category><![CDATA[Affiliate Marketing]]></category> <category><![CDATA[affiliate marketer]]></category> <category><![CDATA[become an affiliate]]></category> <category><![CDATA[super affiliate]]></category> <category><![CDATA[super affiliate marketer]]></category><guid isPermaLink="false">http://weblog.smallwebusiness.com/?p=68</guid> <description><![CDATA[If you’re already an affiliate marketer, you may be wondering what it takes to succeed in affiliate marketing. What extra steps are required to go from being an affiliate to becoming a super affiliate? Let’s take a look at the steps on how to become a super affiliate marketer. No related posts.]]></description> <content:encoded><![CDATA[<p>Affiliate marketing is a low risk way to build an internet business. Becoming an affiliate marketer is easy. You can work from home at your spare time without leaving your day job. Generating an online revenue while learning all about your business is a possibility with affiliate business.</p><p>If you’re already an affiliate marketer, however, you may be wondering what it takes to succeed in affiliate marketing. What extra steps are required to go from being an affiliate to becoming a super affiliate? Let’s take a look at the steps on how to become a super affiliate marketer.</p><p>1. <em>Super affiliate mindset</em>. Super affiliates know that their business is creating a community people rely on. They focus on a niche market they&#8217;re passionate about and build a brand people want to be part of. They understand their target audience and plan their content to fit their needs and wants. Affiliate links exist if the programs are naturally fit into their content and can potentially solve their target audience problems.</p><p>2. <em>Participate in social networking</em>. Social networking sites are packed with people who are interested in your affiliate niche. These sites provide a unique platform to interact, share your knowledge and personality and to connect with your prospects. By communicating with your target audience in social networks you have an opportunity to increase their awareness of your business.</p><p>3. <em>Blog and comment on blogs</em>. Blogging is another content platform like social networks that offers way to connect and interact with your prospects. If your post offer real value to them it can drive targeted traffic. And commenting on other relevant industry blogs accomplishes several things too. It broadens awareness of who you are and what you’re about. It also drives traffic to your business website.</p><p>4. <em>Information marketing</em>. Quality content is the best way to promote your affiliate products. Articles, reports, video content, podcasts, tutorials, webinars, the list can go on and on about the various types of content an affiliate marketer can use to sell their affiliate products. However, to really boost affiliate revenue, consider creating information products that provide valuable information to your audience as well as promote a few relevant affiliate products.</p><p>5. <em>Build an opt-in list</em>. An opt in list is an email list of people who have expressed an interest in your products and information. These are qualified prospects. Start collecting the emails of your potential customers as soon as you open for business. Let them know they&#8217;re valuable and continue to provide them with information and benefit.</p><p>6. <em>Build a community</em>. Blog, network and integrate these tactics into your marketing strategies across the board. Put links to your social networking profiles on your email signature, newsletter, and on your website so people can “Tweet this” or “Follow me on Facebook,” with the click of a button.</p><p>7. <em>Pay attention</em>. Always pay attention to your prospects and your audience. They can provide valuable information about where to take your business. Use analytics and test and track various tactics to ensure they’re working optimally.</p><p>Being a super affiliate marketer means taking your business to the next level. It is about creating a plan to build a business and a brand people recognize and turn to when they need your information. You&#8217;ll become a super affiliate once you have built a community of loyal followers around your business.</p><p>No related posts.</p>]]></content:encoded> <wfw:commentRss>http://weblog.smallwebusiness.com/affiliate-marketer/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>How to Build a Business Website with a Personality</title><link>http://weblog.smallwebusiness.com/build-a-business-website/</link> <comments>http://weblog.smallwebusiness.com/build-a-business-website/#comments</comments> <pubDate>Thu, 24 Jun 2010 11:15:41 +0000</pubDate> <dc:creator>admin</dc:creator> <category><![CDATA[Website Building]]></category> <category><![CDATA[build a business website]]></category> <category><![CDATA[business website]]></category> <category><![CDATA[personal touch]]></category> <category><![CDATA[website personality]]></category><guid isPermaLink="false">http://weblog.smallwebusiness.com/?p=47</guid> <description><![CDATA[Looking to build a business website? In today’s competitive online market you'll need more than just an online presence. Consumers are looking to make some type of connection with you before they want to buy from you. It’s imperative for you to show them on your website that you are a real person with a unique personality. Related posts:<ol><li><a href='http://weblog.smallwebusiness.com/create-a-business-website/' rel='bookmark' title='Create a Business Website That Works'>Create a Business Website That Works</a></li><li><a href='http://weblog.smallwebusiness.com/discover-your-passion/' rel='bookmark' title='Discover Your Passion and Build Your Business'>Discover Your Passion and Build Your Business</a></li><li><a href='http://weblog.smallwebusiness.com/create-a-blog/' rel='bookmark' title='Create a Blog &#8211; How to Set Up a Blog for Your Business'>Create a Blog &#8211; How to Set Up a Blog for Your Business</a></li></ol>]]></description> <content:encoded><![CDATA[<p>Looking to build a business website? In today&#8217;s competitive online market you&#8217;ll need more than just an online presence. Consumers are looking to make some type of connection with you before they want to buy from you. It&#8217;s imperative for you to show them on your website that you are a real person with a unique personality.</p><p>Let’s take a look at just a few of the personal touches you might want to consider adding to your website, and how they can benefit your small business.</p><p>1. <em>Your own photo</em>. When you read a book, do you ever flip to the inside back cover to see if there&#8217;s a picture of the author? The author&#8217;s photo may not have any effect on whether you buy his or her book, but a face seems to tell you a lot about someone. In a similar way, adding your photo to your <a title="about me" href="http://www.smallwebusiness.com/about-me.html" target="_self">about me page</a> can have tremendous power. It helps your website visitors make a connection with you &#8212; a real person, not just a faceless entity.</p><p>2. <em>Audio and video</em>. These two mediums enhance the effect of your own photo. The video specifically does because people can see you and hear you. When you&#8217;re speaking, the way you speak, the things you say and your personality all come across much differently than they do in print. Audio and video create a very personal connection. And it doesn&#8217;t have to be anything complicated &#8211; a simple welcome message can set the foundation for your personal connection.</p><p>3. <em>Compelling content</em>. Sometimes it&#8217;s tough for business owners to share their personality in their written word, particularly if they&#8217;re talking about a subject that is dry or very fact based. However, sharing personal stories is a great way to make a personal connection with your readers. You can share hardships, triumphs and even humorous events with your readers. This way lets them feel as if they&#8217;re part of your community. Remember, community builds loyalty and loyalty builds profits.</p><p>4. <em>Starting a blog</em>. One easy way to begin forging a personal relationship with your website visitors is to <a title="set up a blog" href="http://www.smallwebusiness.com/set-up-a-blog.html" target="_self">set up a blog</a>. The blog-style format is much more adaptable to sharing personal experiences.</p><p>5. <em>Social networking</em>. Network socially and include your posts in a feed on your website. There are tools which let you share your social networking posts and conversations right on your business website. Visitors can see your latest post and subsequent comments or conversations. It&#8217;s a little thing, but it engages your visitor and may even prompt them to connect with you via social networking sites or tools.</p><p>If you want to build a business website consider adding your personal touch to your website. Not only it engages your visitors and invites them into your community, it also gives them a sense of who you are as a person. This connection can foster loyalty, repeat visits and eventually repeat purchases, which all result in profits for your small business.</p><p>Related posts:<ol><li><a href='http://weblog.smallwebusiness.com/create-a-business-website/' rel='bookmark' title='Create a Business Website That Works'>Create a Business Website That Works</a></li><li><a href='http://weblog.smallwebusiness.com/discover-your-passion/' rel='bookmark' title='Discover Your Passion and Build Your Business'>Discover Your Passion and Build Your Business</a></li><li><a href='http://weblog.smallwebusiness.com/create-a-blog/' rel='bookmark' title='Create a Blog &#8211; How to Set Up a Blog for Your Business'>Create a Blog &#8211; How to Set Up a Blog for Your Business</a></li></ol></p>]]></content:encoded> <wfw:commentRss>http://weblog.smallwebusiness.com/build-a-business-website/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> </channel> </rss>
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