IREM Blog

Building global partnerships: Reflections from Japan and Korea

Mon, 02 Mar 2026 18:36:50 GMT

Why IREM visited Japan and Korea

Driven by strong indicators of growth in the region, especially in Tokyo, IREM CEO Zack Wahlquist and Senior Director of International Programs Leah Misbin traveled to Tokyo and Seoul to engage with chapter leaders, member firms, universities, and corporate partners. Their goal was to learn how IREM can better support property managers in Asia, strengthen administrative practices for IREM Japan, and explore opportunities for new global partnerships.

IREM will be visiting Japan again June 2 - 4, 2026, for IREM Japan's Annual Meeting in Nagoya, where IREM Japan invites members from around the world to join in celebrating their newest CPM^� cohort. Save the date- registration details to come soon.

Highlights from Japan

Collaboration with Japan Property Management Association

The visit began in Tokyo with Ari Shintani, CPM^�, Vice President of IREM Japan, and leaders from the Japan Property Management Association (JPMA) including IREM?member Teruo Suenaga, CPM^�,?the current past president of JPMA, and Hiroshi?Ishiko, JPMA CEO. The conversation focused on identifying new ways our organizations can work together to support professional development in Japan.

Site visits with AMO^� firms

IREM visited several AMO firms shaping the future of Japanese property management:

CF Nets is challenging longstanding norms around rental pricing.
KACHIAL is creating housing solutions for seniors and international renters.
Owner's Agent, part of Art Avenue, demonstrated how collaborative office design is supporting new ways of working.

Exploring brand awareness and technology innovation

The team met with Akito Suzuki, CPM^�, of GMO TECH Holdings, Inc., who shared guidance for launching a sponsorship program in Japan and strengthening IREM's visibility with targeted promotion. They also met with Jutaku Tech Lab, a startup focused on improving how to find owners and provide them property management services.

Conversations with Royal Enterprise and Relo Corporation

Both companies shared their perspectives on the AMO program and discussed the changing needs of property managers in Japan. These insights will help shape future AMO growth strategies.

Media engagement and chapter planning

Zack was interviewed by the National Rental Housing Newspaper, Japan's primary publication for the rental housing sector. The visit concluded with strategic planning sessions and meetings with the IREM Japan Executive Committee and staff.

Highlights from Korea

Deepening academic and industry partnerships

In Seoul, the team met with Korea Chapter President Prof. Yang Donato and other chapter leaders. IREM signed Memorandums of Understanding with Seoul Venture University, Dongguk University, and Hansung University, reinforcing our shared investment in real estate education.

Expanding corporate relationships

IREM also signed MOUs with the Korean branches of the Residential Real Estate Council, Re/Max, and The Real Estate Legal Consumer Cooperative. Additional meetings explored instructor training, Skill Badges, sponsorship opportunities, and future outreach efforts.

Outcomes from the trip

IREM's visit helped advance:

A clearer path for sponsorship models in Japan and Korea.
Stronger collaboration with universities to support real estate education.
New insights into how AMO growth can be supported locally.
Expanded relationships with corporate and technology partners.
Better understanding of member needs in two of the world's most dynamic housing markets.

What this means for the IREM community

These visits reaffirmed the leadership of our partners in Japan and Korea and strengthened IREM's commitment to serving members around the world. The insights gained will help shape future programs, education, and outreach so IREM can continue supporting property managers everywhere.

Where real estate leaders are born: Inside the IREM� Student Leader experience

Thu, 26 Feb 2026 20:21:14 GMT

Each participant brings a unique academic focus and career interest to the program, while sharing a common goal of gaining hands-on experience in real estate management.

From theory to practice

Many IREM Student Leaders first learn about IREM through real estate courses or faculty recommendations. These early touchpoints introduce students to the breadth of real estate management, and the role IREM plays in supporting professionals at every stage of their careers.

The program builds on that foundation by offering students a structured way to engage with the industry while still in school, connecting theory to real-world application across disciplines and asset class.

Faculty support and career alignment

Faculty encouragement plays a key role in guiding students toward IREM career development resources. Professors often recommend the program to students who demonstrate strong interest in real estate management and leadership potential, recognizing it as a strong complement to academic study.

For many of these young professionals, the program also aligns with their pursuit of IREM education and certification, helping them better understand how professional coursework supports long-term careers in property and asset management.

Program benefits that make a difference

The IREM Student Leaders Program offers tangible benefits that support students as they prepare for professional roles. Learning alongside a cohort of student peers creates a collaborative environment where program participants can exchange perspectives, explore different property management roles, and grow together.

In addition, the recognition they receive from the IREM community helps them establish early visibility within the real estate community; an important step in establishing professional credibility early in their careers.

Building a network

As IREM members will tell you, networking is vital to success in real estate management. By attending events such as Property Con, Student Leaders can connect with industry practitioners, learn about the different property management career paths, and gain insight into day-to-day operations and management challenges. These experiences help students build confidence and develop professional relationships that will help guide them on their property management journeys.

This year's cohort will also engage with past participants, gaining perspective from those who have successfully transitioned from student involvement to professional roles.

Why the Student Leaders Program matters

For students exploring careers in real estate management, the IREM Student Leaders Program provides:

Learning across asset types
A trip to 2026 PropertyCon, with event registration, travel, meals and lodging included
Professional education, including complementary enrollment in ETH800: Ethics for Real Estate Manager to prepare them for IREM certification, if they're interested in following that path
Participation in a former Student Leaders/Member panel
A communications workshop led by IREM expert Shannon Alter, CPM^�
Meaningful networking with experienced professionals
Recognition and support through IREM chapters
A peer network of future industry leaders

The program launches in January and wraps up at the end of April. We encourage college juniors, seniors, and graduate students who are interested in pursuing a career in real estate management to apply.

Being selected is both an honor and a responsibility. For this group of students, the program represents a shared step toward careers in real estate management. As they move forward with their education, Student Leaders develop a deeper understanding of the industry and the support of IREM's professional community from across the globe.

Meet them now

2026 PropertyCon: Where property managers connect, learn, and level up

Wed, 04 Mar 2026 14:59:17 GMT

Unforgettable keynote speakers

Opening keynote speaker John Qui�ones shares an inspiring journey from migrant farm work and poverty to a groundbreaking career at ABC News. Over 30 years he's anchored 20/20 and Primetime, earned seven national Emmy Awards, and created and hosted the hit series What Would You Do?, now in its 17th season. Through powerful storytelling, he champions education, the Latino American Dream, and ethical decision-making, challenging audiences to believe in themselves, persevere, and always do the right thing.

A dynamic closing keynote, J.R. Martinez

This year's closing keynote speaker, J.R. Martinez, brings a powerful message that resonates beyond property management. A U.S. Army veteran, actor, and bestselling author, Martinez is known for his compelling story of resilience, leadership, and purpose. His keynote will challenge attendees to rethink adversity, embrace change, and lead with intention - lessons that directly apply to today's fast-paced, high-pressure property industry.

Ethics: The backbone of property management

PropertyCon offers a pre-conference certification course, Ethics (ETH800) as a unique ticketed event. Led by 2026 IREM^� Secretary/Treasurer Nominee Toni Harris, CPM^�, ARM^�, this live and in person session is available the day before the conference kicks off. Attendees will walk away with in-depth instruction and practical knowledge to immediately apply in the field.

Taking place from 9:30 a.m. to 4:00 p.m., ETH800 is an ideal way to arrive early, sharpen your skills, and gain more value from your time at PropertyCon. Combining classroom learning with live interaction, the course offers a focused educational experience that complements the broader conference agenda.

And, it meets requirements for earning the CPM^�, ARM^�, and ACoM^� certifications!

Special pre-conference networking session for Student members

Effective networking doesn't always come naturally. It's also a skill that's mastered with practice. To help student members quickly build confidence in the art of networking, IREM is offering a pre-conference session from 4-5 p.m. April 7. With guidance and practice, participants will learn to make professional introductions, build meaningful connections and develop effective followup techniques in a relaxed, peertopeer environment.

New and expanded networking opportunities

One of the biggest draws of PropertyCon is the chance to connect with peers, partners, and industry leaders from around the world. This year, networking is more intentional and accessible than ever.

Attendees can expect expanded opportunities to form authentic connections with others through networking events, some baked into the schedule, some organized by asset type, informal meetups, and dedicated time between sessions. Exchange ideas, explore partnerships, or simply learn how others are tackling similar challenges; PropertyCon creates the space for conversations that matter.

For many, these connections become the most valuable takeaway.

Register now and save before February 28

There's still time to secure your spot at a discounted registration rate. Discounted pricing ends February 28, making now the best time to secure your spot, if you haven't already done so.

Early registration saves you money and ensures access to the full conference experience, including educational sessions, networking events, and exclusive pre-conference opportunities. As demand continues to grow, registering early also gives you peace of mind as you plan your travel and event schedule.

Why 2026 PropertyCon belongs on your calendar

PropertyCon is an opportunity to step away from day-to-day demands, gain a fresh perspective, and return to your organization energized and equipped with new ideas.

WWith PropertyCon rapidly approaching, take action now. Register, plan your schedule, and prepare to be part of an event that continues to shape the future of real estate management.

Crossing the room

Tue, 17 Feb 2026 23:18:04 GMT

Editor's Note: Black History Month

In recognition of Black History Month, IREM^� is highlighting leaders whose contributions have shaped the organization and the profession. In 1999, Mike Simmons became IREM's first Black president. His tenure was marked by significant organizational change, global growth, and a leadership approach grounded in mentorship, professional excellence, and service to the industry.

At his first IREM meeting in 1985, Mike Simmons stood alone in a crowded reception in New Orleans. He knew only a few people. Around him were hundreds of professionals who seemed comfortable and connected.

Then someone crossed the room.

An IREM Regional Vice President named Charlie Scroggins, from Birmingham, Alabama, introduced himself, welcomed Simmons, and made sure he felt included. Throughout the week, he continued to check in.

It was a small gesture, but Simmons never forgot it. That moment would shape how he approached leadership and service throughout his career.

Finding a path and a purpose

Simmons did not enter real estate management through a traditional path. After college in Alabama, he worked in a federally funded vocational program helping junior high and high school students prepare for the workforce. When funding ended, he moved into sales for a beverage distributor.

Although he was successful, he began thinking about long-term opportunity and stability. That search led him to a position with a local division of a Fortune 500 company that developed and managed affordable housing. He joined the company in 1972 and remained in the affordable housing sector for his entire career.

Looking back, the purpose of the work became clear.

"You're providing housing for people who need it and often don't have many options," Simmons said. "When you step back and think about that, it gives the work real meaning. It's been a very rewarding career."

He was also the first in his family to enter the profession. Today, that path has extended to the next generation. His daughter works in asset management and is pursuing her CPM^�.

Mentorship and a career cornerstone

Early in his career, Simmons found a mentor who would shape his professional path. Irwin "Irv" Yeagle, his supervisor, encouraged him to earn his real estate license and his CPM and supported him throughout his development.

That encouragement, along with exposure to respected leaders through IREM, reinforced Simmons' belief in the importance of role models.

"Over time you learn by watching people you respect," he said. "You see how they make decisions, how they carry themselves, how they lead."

IREM became central to that learning. The education, professional network, and leadership opportunities helped prepare Simmons to run a management company and navigate industry change.

One experience that stood out was completing the courses required for his firm to become an AMO^� (Accredited Management Organization). "Those classes focused on how to actually run a management company," Simmons said. "They were the best professional education I ever received. I still have the handwritten notebooks from those courses in 1984 and 1985."

"If you don't think there's anything in IREM for you, there won't be," he said. "But if you believe there is, and you're willing to put something into it, it can help shape your career."

Leading through change and expanding impact

Simmons served as IREM president in 1999, during a period of important transition for the organization and the profession. At the start of the year, he shared a simple message with his fellow officers.

"I told them, 'help me not to mess this up,'" he said.

"I wanted to be a responsible leader and represent the profession well," he said. "What I was focused on was the same thing any leader is focused on -- strengthening the organization, making good decisions, and leading by example."

One of the major initiatives during the mid-1990's was implementing IREM's shift from week-long, centralized courses to shorter, modular education delivered locally.

"The research told us companies needed education that was more local, more affordable, and more work-friendly," Simmons said. "There were people who had a lot of equity in the old system, so the change wasn't easy. But the marketplace was telling us we needed to make it."

The transition helped position IREM for the flexible learning formats that would follow in the years ahead.

Another priority was reinforcing IREM's long-standing relationship with the National Association of REALTORS^�.

"There was a lot of passion around it," Simmons said. "But the relationship was examined carefully, and I think the decisions that were made strengthened the relationship and were beneficial to both organizations."

On the night of his installation as IREM President, IREM also reached an important global milestone: Saul Gumede of South Africa was sworn in as the first Certified Property Manager from the African continent.

Gumede went on to play a key role in establishing the South Africa Gauteng Chapter, helping extend IREM's standards and professional community to a new region of the world.

For him, the milestone reinforced the importance of visibility and responsibility.

"As IREM President, you're one of the faces of the profession," he said. "You want your behavior and your decisions to reflect well on the organization and on the people who came before you."

Full circle

Years after his first meeting in New Orleans, Simmons experienced a moment that brought his journey full circle. While serving as President at a conference, a young professional asked to meet him.

Busy with responsibilities, Simmons hesitated. Then his wife reminded him of his own first meeting and the leader who had taken the time to reach out.

He sought the young man out. That conversation grew into an ongoing mentorship.

Today, Simmons still encourages experienced members to look for newcomers who may be standing alone and to make the first move. Because sometimes, leadership begins with something simple. Crossing the room. Offering a welcome. Making someone feel that they belong.

Those moments, repeated over time, shape careers, strengthen communities, and build the kind of professional legacy that continues to define IREM.

Information on immigration Verification and the Housing Choice Voucher program

Mon, 16 Feb 2026 16:59:43 GMT

HUD stated that public housing authorities (PHAs) and owners of HUD-assisted housing must verify the citizenship and immigration status of assisted households within 30 days of HUD's directive. In response, many private landlords have asked whether this change affects their responsibilities when accepting Housing Choice Vouchers.

Below are the key points property owners and managers need to know.

Key Points

Who is responsible for verifying immigration status of HCV households?

Public housing agencies (PHAs) that administer the Housing Choice Voucher program are solely responsible for verifying the citizenship and immigration status of voucher holders. This has always been a PHA responsibility and remains unchanged.

What does HUD mean by "owners" in its announcement?

When HUD refers to "owners," it is referring to owners of project-based HUD-assisted properties that contract directly with HUD to provide rental assistance. This includes programs such as Section 8 project-based rental assistance and Section 202 Supportive Housing for the Elderly. It does not include private landlords who accept Housing Choice Vouchers.

What are your responsibilities as an HCV landlord?

Your responsibilities remain the same. Private landlords who accept Housing Choice Vouchers continue to work with their local PHA, and the PHA remains responsible for determining tenant eligibility, including verification of citizenship and immigration status.

If you have specific questions about your participation in the HCV program, contact your local PHA. For general questions about HUD programs or federal housing policy, please contact IREM's Government Affairs team at iremlegislation@irem.org.

What to expect in 2026: Advocacy priorities for property managers

Thu, 29 Jan 2026 17:46:35 GMT

The IREM^� Government Affairs team remains committed to closely monitoring these developments and advocating for policies that support property managers and the communities they serve. Our work focuses on the legislative and regulatory issues that matter most to IREM members, ensuring your voice is heard at every level of government.

Federal advocacy: Advancing the profession and expanding housing supply

At the federal level, IREM will continue to champion legislation that strengthens the property management profession while addressing the nation's housing supply challenges. Key legislation includes the Respect State Housing Laws Act, the Choice in Affordable Housing Act, and the Revitalizing Downtowns and Main Streets Act. Members can learn more about these priorities through IREM's federal advocacy fact sheet.

Additional legislation on IREM's radar includes the Make Housing Affordable and Defend Democracy Act, the Saving the American Dream Act, and the Affordable HOMES Act. These proposals reflect ongoing efforts to balance housing affordability with practical, workable policies for property owners and managers.

Building relationships on Capitol Hill

Maintaining strong relationships with lawmakers is essential to effective advocacy. This month, IREM Headquarters met proactively with several members of the House Real Estate Caucus, including Representatives Correa, Sorensen, Alford, and Mann. Regular engagement with legislators allows IREM to provide real-world insights and ensure policymakers understand how proposed legislation impacts property managers and the real estate industry.

State-level issues to watch in 2026

At the state level, IREM members should expect increased legislative activity in 2026. Many state legislatures are likely to consider proposals related to:

Rent control
Eviction reform
Source-of-income protections
Tenant screening and background check limitations
Unauthorized occupants and squatter-related legislation

The IREM Government Affairs team will continue tracking these developments and advocate for balanced policies that protect both housing providers and residents.

One major issue on the horizon is rent control. In Massachusetts, a proposed ballot measure would limit annual rent increases to the Consumer Price Index (CPI) or 5%, whichever is lower. If approved, this would create the most restrictive rent control policy in the country-more stringent than existing policies in California, Oregon, or Washington.

IREM members understand the significant negative impacts this proposal could have on housing availability and property operations. IREM, alongside other local real estate organizations, plans to actively oppose this ballot initiative and educate policymakers and voters on its consequences.

Opportunities to get involved in 2026

In 2026, IREM will host several advocacy events designed to keep members informed and engaged.

This spring, IREM will host its second-ever Virtual Town Hall, where members will hear updates on federal legislation and policy trends, learn how to advocate effectively for the industry, and hear directly from members of the House Real Estate Caucus on key residential and commercial real estate issues.

Later in the year, Advocacy Impact Day and IREM's Congressional Briefing will take place in late September, coinciding with National Property Manager's Day on September 23. Members will have the opportunity to meet with their federal legislators-either in Washington, D.C., or virtually-to advocate for issues that impact property management nationwide.

While members are on Capitol Hill, IREM will also host its annual Congressional Briefing, where IREM members educate congressional staff on the real-world implications of housing and real estate policy.

Advocacy Impact Day offers a unique opportunity for members to directly influence public policy. IREM Government Affairs provides the tools, training, and support needed to ensure members feel confident and prepared for meetings with legislators. Hosting these meetings on National Property Manager's Day further highlights the vital role property managers play in their communities.

To learn more about IREM's advocacy initiatives, resources, and upcoming events, visit the Government Affairs section of our website.

How Cal State Fullerton is opening pathways into property management

Tue, 27 Jan 2026 23:44:35 GMT

What started as a pilot program in 2023 has quickly become a scalable model for other companies or universities nationwide. The case study highlights how CSUF adapted IREM's Skill Badge curriculum into single-day instructor-led courses, why student demand surged, and what the results mean for the broader profession.

For employers looking for new ways to attract talent, deepen university partnerships, or strengthen awareness of property management careers, this case study offers practical insights and inspiration.

Highlights include:

CSUF students have earned 68 Skill Badges so far in topics including leasing, marketing, budgeting, and maintenance
The program has boosted student confidence in job interviews and knowledge of building operations
Exposure to property management has sparked interest in the profession, as well as interest in earning the IREM certifications CPM^�, ARM^�, and ACoM^�
Other universities are now exploring how to replicate the model
Students like MBA candidate Edwin Mu�oz says his Skill Badge experience helped him stand out in interviews with top real estate firms.

What IREM leaders and educators are saying

IREM instructor Shannon Alter, CPM^� led the charge to bring the live Skill Badge opportunity to CSUF.

She shares why giving students a tangible qualification before graduation helps them speak confidently with employers and envision themselves in property management careers.

A blueprint for growing the profession

One university partnership can spark interest in management careers, create stronger connections to local chapters, and support the industry's long-term talent pipeline.

What's next: CSUF plans to offer the full ACoM track in 2026, including Ethics, with an eye toward inviting neighboring universities to participate.

Read the full case study

Why property resiliency starts with property managers: sustainability as a risk management strategy

Mon, 26 Jan 2026 17:11:36 GMT

Sustainability is no longer a standalone initiative. It is a core driver of property resiliency. When sustainability and resiliency are aligned, property managers gain a practical, data-driven framework to reduce risk, protect assets, and improve long-term performance.

Read on to learn how sustainability and resiliency work together, and how property managers can use structured climate and sustainability risk assessments to make smarter, more proactive decisions.

What is property resiliency?

Property resiliency is a building's ability to withstand disruptions, maintain operations during stress, and recover quickly after unexpected events. These events may include severe weather, utility outages, supply chain disruptions, or regulatory changes.

In property management, resiliency means keeping buildings functional, protecting occupants, controlling operating costs, and preserving asset value in a changing environment.

Rachel Schiftan, senior managing director of sustainability at Cushman & Wakefield, AMO^�, explains:

"Resilience, from a property manager's perspective, is the craft of keeping a building future-ready, thinking like an engineer, acting like a strategist, and engaging tenants as partners."

Why resiliency is a core responsibility of property managers

Property managers oversee the systems, people, and processes most affected by climate-related disruptions. You see the impacts first - HVAC strain during heat waves, flooded garages, rising utility bills, and resident or tenant safety concerns during severe weather.

Because of this direct operational role, resiliency planning is not optional. It is an essential part of modern property management.

Resiliency helps property managers:

Reduce operational disruptions
Protect occupant health and safety
Maintain business continuity
Improve long-term asset performance
Meet regulatory and investor expectations

"It goes beyond withstanding stress," says Schiftan. "It's the integration of mechanical and electrical reliability, structural insight, environmental stewardship, and tenant collaboration. When these elements align, a property becomes adaptable, efficient, and primed for what's ahead."

How sustainability strengthens property resiliency

Sustainability strategies such as energy efficiency, water management, equipment upgrades, and building monitoring - directly reduce a property's vulnerability to stress. These improvements lower resource consumption, improve system reliability, and reduce exposure to rising utilities, insurance costs, and compliance risks.

Examples of sustainability measures that improve resiliency include:

High-efficiency HVAC systems that perform better during extreme temperatures
Leak detection and water-saving technologies that reduce drought and flooding risks
Onsite renewable energy and backup power systems that support operations during outages
Continuous commissioning that prevents equipment failure during seasonal extremes
Smart building technologies that identify risks before they escalate

For property managers, these actions are not just environmental improvements. They are operational risk reduction strategies.

Why every property needs a climate and sustainability risk assessment

A structured climate and sustainability risk assessment provides a complete picture of a property's vulnerabilities and opportunities. It helps property managers plan strategically rather than reactively.

The Certified Sustainable Property (CSP) program from IREM^� offers a framework for this work. The CSP V.2025 B.1 checkpoint simplifies the process of identifying risks, strengths, and improvement opportunities across building systems and operations.

Key components of a property-centered risk assessment

Basic property information

Property managers have the most insight into daily operations. This section captures building age, systems, site details, and areas under management control. It establishes a baseline for understanding where the property is most exposed.

Resident and tenant populations

Property managers understand their occupants. Whether a building serves office workers, retailers, families, or seniors, resiliency requires tailored communication, emergency planning, and support strategies.

Location and market risk exposure

Property managers manage rising utility rates, insurance changes, and local compliance requirements. A strong assessment considers:

Which climate hazards pose the greatest threat?
How have insurance rates and deductibles changed?
Are new energy or building performance standards expected?
Is the property keeping pace with market and technology expectations?

Risk management and resilience strategies

Property managers already implement many resiliency strategies through emergency plans, vendor coordination, inspections, equipment maintenance, and business continuity planning.

Turning your assessment into an action plan

Once completed, the assessment becomes a roadmap for strengthening both sustainability and resiliency. Property managers can prioritize actions based on risk, cost, occupant impact, and feasibility.

Practical next steps include:

Updating emergency and business continuity plans
Elevating or protecting critical equipment and systems
Installing backup power or energy storage solutions
Enhancing flood protection and stormwater management
Expanding tree canopy and vegetation to reduce heat and fire risk
Using permeable pavement to manage heavy rainfall
Implementing energy contracts to stabilize long-term utility costs
Benchmarking performance to meet ordinances and identify improvement opportunities

These actions improve safety, protect asset value, and demonstrate leadership to owners, residents, and investors.

Your role in building resilient properties

Property managers are uniquely positioned to lead on resiliency. With strong sustainability strategies and a clear risk assessment, you can protect your property, support your occupants, and strengthen your organization's long-term success.

For tools, education, and resources related to the Certified Sustainable Property (CSP) program, visit irem.org/csp.

IREM� strategic plan 2026+: Your blueprint for real estate excellence

Wed, 21 Jan 2026 16:50:21 GMT

Our shared vision: Thriving global communities powered by exceptional real estate management.

"IREM's commitment to advancing the profession is stronger than ever. This plan positions us for innovation and growth," says IREM CEO and EVP Zack Wahlquist, FASAE, CAE, RCE.

Strategic goals driving our future:

Professional development: Deliver cutting-edge education, certifications, and training to elevate industry standards.
Membership: Build deeper engagement through exclusive resources, networking, and a member experience that drives success.
Community: Expand global reach with scalable programs and initiatives that promote awareness and inclusivity.

"This plan is more than a strategy. It's a promise to advance the real estate management profession worldwide, through education, member engagement, and by building a global community," says 2026 IREM President Mindy Gronbeck, CPM^�, CCIM.

Download the full strategic plan to learn more about how IREM is shaping the future of real estate management.

Leveraging data to make smarter commercial real estate decisions

Tue, 06 Jan 2026 15:58:47 GMT

By Vanessa Perry, Content Developer for London Computer Systems, a developer of business-critical technologies.

The benefits of leveraging data to make informed decisions

While some decision-making may rely on intuition and experience, the benefits of using real-time data for commercial real estate far outweigh any hunch you'll ever have. Using good data can help ensure you're making the right choice for key decisions instead of just assuming you are.

Data-driven decision-making leans on data and analysis, instead of instinct, to reach conclusions. Data allows you to make informed choices that coincide with the goals and objectives of your business. Sources for this type of data typically include customer feedback, market trends, and financial records.

Gathering and analyzing data to drive decision-making enables you to:

Substantiate your choices with tangible facts and figures
Identify opportunities for improvement or potential challenges before they arise
Uncover initiatives that reduce costs and increase operational efficiency, ultimately improving your bottom line
Improve overall tenant satisfaction and retention
Create strategic plans to ensure continuous growth and higher profit margins

KPIs to consider for commercial real estate

Here are some important performance indicators to help you measure growth and success for your commercial properties:

Occupancy rate is the percentage of units that are presently filled-divide the number of occupied units by the total number of units; multiply the result by 100 for the rate.
Tenant turnover rate is the percentage of lessees who move out of a property during a precise period of time-divide the number of tenants who moved out during the identified time period by the total number of tenants at the start of that stretch; multiply the result by 100 for the rate.
Net income is the amount of money remaining after deducting operating expenses such as utilities, salaries, and marketing.
Lease renewal rate is the percentage of tenants who renew their leases at the end of their current contract-divide the number of tenants who renew their leases by the total number of leases that end during a specific time period; multiply the result by 100 for the rate.
Maintenance costs are expenses incurred to keep property, equipment, and vehicles functioning properly, such as inspections and routine repairs.
Return on investment (ROI) is a financial ratio that measures the profitability of an investment-divide the net profit by the total investment cost for the ROI.

After deciding which KPIs you need to measure:

Create goals for each KPI
Collect, synthesize, and analyze your data
Create an action plan to achieve your goals
Measure results after executing your plan
Share your findings with key stakeholders

Conclusion

As you look to gain valuable insights and make informed decisions for your commercial real estate, it's imperative to have real-time, accurate data. Determining which KPIs to measure is just the beginning of the process. Creating goals, analyzing data, developing a plan, and measuring results are crucial for smart decision-making and lasting success.

About the author
Vanessa Perry is a Content Developer for London Computer Systems, a developer of business-critical technologies. The company's flagship product, Rent Manager property management software, incorporates advanced accounting, maintenance, and CRM systems; workflow-driven AI features; customizable commercial and residential portfolio tools; and integrations with the industry's leading PropTech providers.

HUD's new criminal-screening guidance: What housing providers need to know

Mon, 22 Dec 2025 16:41:25 GMT

HUD withdraws prior guidance

The letter mentions several documents issued by HUD in the past that are now rescinded and outlines the obligation of HUD, PHAs, and owners to provide decent, safe, and affordable housing. These rescinded documents include:

Key requirements in HUD's 2025 letter

Mandatory criminal-history screening
HUD makes clear that PHAs and owners must screen applicants for criminal history. Screening is now framed as an essential safety obligation and not an optional practice.
Emphasis on property safety
Owners and PHAs have both the authority and responsibility to keep properties safe. This includes denying admission or taking lease-enforcement actions when applicants or tenants engage in serious illegal activities, such as:
- Drug manufacturing (e.g., methamphetamine production)
- Violent crimes
- Other serious drug-related offenses
Individualized assessments for convictions
While screening is mandatory, automatic or blanket denials are not permitted.
Arrests alone are insufficient
HUD reiterates that arrest records without a resulting conviction should not be used as a basis for denial. Arrests do not reliably indicate criminal conduct and relying on them heightens the risk of discriminatory outcomes.
Policies must be narrowly tailored
Screening criteria should be clear, specific, and directly tied to legitimate safety concerns.

What landlords, management agents, and PHAs should do now

Review and update tenant selection policies
Update Tenant Selection Plans (TSPs) and Admissions and Continued Occupancy Policies (ACOPs) to reflect:
- Mandatory screening requirements
- Prohibited practices (e.g., blanket bans, reliance on arrests)
- Procedures for individualized assessments
Implement clear, defensible standards
Define which convictions warrant mandatory denial and which require further review. Ensure the criteria align with HUD's focus on actual risk to safety and property.
Document individualized assessments
Develop a consistent process for evaluating mitigating factors and documenting decisions. This protects both safety interests and compliance with the Fair Housing Act.
Strengthen monitoring and lease enforcement
HUD emphasizes not just screening new applicants but also ongoing monitoring to address criminal or dangerous behavior among existing residents that are applied fairly and consistently.

Disparate impact

On September 16, 2025, HUD circulated a?memorandum?that was directed to the agency's Office of Fair Housing and Equal Opportunity (FHEO) headquarters staff, Office of Enforcement staff, regional directors and field supervisors and detailed immediate changes to the agency's enforcement priorities.

Key provisions and directives

Elimination of disparate-impact liability:
The EO (Executive Order) orders that the use of disparate-impact theory should be eliminated "in all contexts to the maximum degree possible."
Revocation of prior regulatory approvals:
The EO rescinds prior presidential approvals of regulations that had allowed or enforced disparate-impact liability.
Deprioritization of enforcement:
All federal agencies are instructed to deprioritize enforcement of statutes and regulations rooted in disparate-impact liability, including under laws such as the Fair Housing Act (FHA) and the Equal Credit Opportunity Act (ECOA).
Agency reviews and repeals:
The EO requires the Attorney General and regulatory agencies to review and repeal or amend any existing regulations, guidance, or consent decrees that rely on disparate-impact liability. That includes reviewing ongoing investigations, lawsuits, and permanent injunctions to determine whether to modify or terminate them.
Rejection of group-outcome mandates:
The EO frames disparate-impact liability as forcing businesses and institutions to "consider race" or other protected traits - something the EO characterizes as antithetical to constitutional equal protection and to a merit-based system.

What it means in practice for employers, landlords, lenders

Organizations may feel freer to adopt "neutral" criteria, such as credit history checks, criminal-background screening, degree or credential requirements, standardized tests, or other filters without fear of disparate-impact claims by federal authorities.
Agencies enforcing civil-rights laws (e.g., in housing, lending) are likely to scale back oversight of policies that produce unequal outcomes across demographic groups, as long as there is no evidence of intentional discrimination.
Plaintiffs and civil-rights advocates may find it harder to challenge systemic disparities resulting from neutral policies, unless they can show explicit intent to discriminate.

If you have any questions regarding the guidelines, please contact the IREM Government Affairs department at iremlegislation@irem.org.

Thank you to our IREM� Industry Partners

Thu, 18 Dec 2025 20:03:38 GMT

Real estate managers play a critical role in shaping the places where people work, live, shop, and connect. Through education, certifications, thought leadership, and professional networking, IREM equips these experts with the tools and insights needed to succeed in a rapidly evolving industry.

The continued commitment of our Industry Partners enables IREM to expand the reach and impact of these resources. Their support enhances our educational programming and elevates our events.

In the past year, Industry Partner support helped make possible:

PropertyCon: An IREM Education Experience, Boston, April 23-24
The IREM Leadership Forum, Chicago, November 2-5
A study on the impact of AI on property management
4 new webinars this year!

These partnerships are foundational to IREM's ability to deliver high-quality experiences, whether through in-person events, virtual learning, or industry-leading content such as the Journal of Property Management.

We extend our sincere thanks to our Industry Partners for their continued collaboration and commitment to the future of real estate management.

"Our Industry Partners are essential to the strength and reach of IREM," says 2025 IREM President Dawn Carpenter, CPM^�. "Because of their commitment, we're able to elevate our resources and better serve members across the globe. We're thankful for their partnership and excited about what we can continue to achieve together."

IREM thanks all these premier businesses that continue to help advance the dynamic world of real estate management.

Pinnacle level partner

Yardi^�
Santa Barbara, CA

Yardi?develops and supports industry-leading investment and property management software for all types and sizes of real estate companies. Established in 1984, Yardi is based in Santa Barbara, Calif., and serves clients worldwide. Yardi, Energized for Tomorrow.

Gallery level partner

AppFolio
Goleta, CA

AppFolio Property Manager is a fully-mobile, all-in-one property management software platform that allows commercial, residential, student housing, and community association property managers to more effectively market, manage and grow their business. AppFolio simplifies daily tasks around accounting, rent collection, and reporting, as well as leasing, screening, and maintenance.

Mezzanine level partner

AvidXchange
Charlotte, NC

Automate your entire AP process without giving up an ounce of control. AvidXchange gives real estate managers the power to accelerate approvals, reduce processing costs, and virtually eliminate paper with more transparency into, and control over, spending than you've ever had.

Plaza level partners

HAI Group

HAI Group is the nation's leading provider of public and affordable housing insurance and is proud to have served this market exclusively for nearly 40 years. Recognized as a pioneer of insurance programs for affordable housing organizations, we also offer risk management and consulting services; original housing insurance research; and online professional development training to more than 3,000 housing organizations nationwide.

Rent Manager^�

Rent Manager?is proven software for companies that handle real estate portfolios of every type and size. With complete accounting and reporting resources, intuitive marketing and mobile tools, comprehensive work-order and management capabilities, and an ever-growing network of integrated providers that enables users to further customize the platform, Rent Manager is the one software you need to continue building your exceptional business.

SignMore

Your clients and tenants deserve a human hello. SignMore's property-focused receptionists are here to handle your calls, schedule your appointments, qualify your leads and manage your live chats 24/7, 365 days a year. Stop missing calls and start signing more deals.

For more information about Industry Partnerships, contact Yasmin Affrey at yaffrey@irem.org.

What the 2025 IREM� Jobs Analysis tells us about the future of property management... and what people leaders should do with it

Wed, 17 Dec 2025 15:19:02 GMT

The result is a clear, data-driven picture of what matters most in today's real estate management roles, and what people leaders must prioritize to attract, develop, and retain strong teams.

Noteworthy in this year's findings:

1. Ethics and leadership outrank everything, across every role

The top tasks for CPMs, ARMs, and ACoMs all point to the same conclusion: Ethical decision-making and leadership competencies aren't "soft skills;" they're the job.

Across certifications, the highest-rated tasks include:

Adhering to a framework for ethical decision-making
Abiding by the IREM Code of Professional Ethics
Communicating effectively: Verbally, in writing, and interpersonally
Demonstrating critical thinking and deductive reasoning
Managing priorities and deadlines

This is a shift from the more technical emphases of past analyses. The profession still requires strong financial, legal, and operational skills, but leaders and survey respondents repeatedly prioritized behaviors that build trust, strengthen relationships, and guide judgment.

In short: Property management has become more people-intensive, not less.

2. Technology is no longer its own domain. It's everywhere

In 2020, "Technology" was introduced in the survey as a standalone performance domain, reflecting the disruption of COVID-era operations. In 2025, that domain was deliberately removed.

The message from the workgroup: Technology is now baked into every task. It's not a separate skill, but part of how property managers communicate, analyze, coordinate, market, and operate.

This mirrors workplace reality: leaders no longer need "tech specialists," they need teams who use technology fluidly and strategically across the role.

3. Each certification reflects a unique profile of priorities

While ethics and leadership appear universally, the analysis shows distinct emphases based on role:

CPMs prioritize legal/risk management, strategic asset oversight, and adaptive leadership styles, reflecting their multifaceted, portfolio-level responsibilities.
ARMs show heavier weighting toward resident interaction, operational precision, and emotional intelligence, underscoring the interpersonal intensity of residential work.
ACoMs emphasize commercial negotiations, lease enforcement, and tactical problem-solving to support the business tenants in their care.

Understanding these distinctions not only helps organizations hire better, it also helps them build clearer internal pathways for career growth.

4. Complaint resolution is one of the most important tasks across all property types

In the property operations domain, the top task for each certification is the same: Investigate and resolve property-related complaints.

This finding reinforces what many managers already know: Customer (resident/tenant) experience is now a primary performance driver, and it demands highly developed communication, de-escalation, and empathy skills.

5. Job demands shift based on organization type, job function, and portfolio mix

The demographic analysis reveals meaningful differences in task relevance depending on:

Industry sector (private owner, REIT, corporate real estate, government, etc.)
Job function (site manager vs. regional manager vs. asset manager)
Property type (retail, office, industrial, multifamily, mixed-use)

While ethics and communication remain top task categories across the board, operational emphases can vary dramatically.

For example:

ARM respondents in government agencies rank legal compliance highest.
CPMs in retail environments place more weight on lease enforcement.
Commercial managers in REITs rank emotional intelligence lower than their peers, suggesting different interaction patterns with tenants, vendors, and corporate teams.

For leaders, this underscores the importance of context-specific development pathways, not one-size-fits-all expectations.

What people leaders should take away from this study

1. Hire for character. Train for skill.

Ethics and critical thinking dominate the top tasks across CPM, ARM, and ACoM roles. That means:

A candidate's judgment and integrity predict more success than any one technical skill.
Interview processes should incorporate scenario-based questions, ethical dilemmas, and problem-solving challenges-not just resume screens.

Technical skills can be taught. Right-fit behaviors cannot.

2. Leadership development is no longer optional

Task awareness, emotional intelligence, conflict resolution, and communication are consistently ranked at the top. People leaders should therefore:

Offer training on de-escalation and tenant/resident communication.
Coach teams on prioritization and workload balancing.
Build pathways for managers to develop supervisory and cross-functional leadership early.

Leadership should be the backbone of every job description, not an "add-on."

3. Build teams with strong operational judgement, not just task execution

The highest-ranked Leadership tasks were critical thinking and deductive reasoning, signaling a shift in what the profession needs. Property managers aren't just task-doers; they're interpreters, navigators, and decision-makers.

Real estate environments are changing faster than ever, and leaders need teams who can:

Analyze competing information
Adapt quickly
Identify risks early
Recommend solutions confidently

This study quantifies the value of strategic thinking in everyday operations.

4. Invest in ongoing skill development based on role, property type, and portfolio mix

The Jobs Analysis makes clear that CPM, ARM, and ACoM roles require distinct skill sets. People leaders should:

Align role expectations to the certification that best matches the work
Offer targeted training based on property type
Encourage team members to self-assess using the Jobs Analysis self-evaluation tool
Support employees in pursuing the IREM certification that fits their career trajectory

A one-path-for-everyone approach leaves talent underdeveloped and turnover higher. Organizations can find group discounts on IREM webinar subscriptions, empowering their teams to choose courses to take that suit their available time and locations. Contact Corporate Solutions via email or phone at (312) 329-6079 to learn more about group discounts on courses, webinars, and on-demand short-course Skill Badges.

5. Make technology competence a baseline expectation

Even though Technology is no longer a standalone domain, it's woven into budgeting, leasing, maintenance, communication, and risk management tasks. Leaders should:

Ensure teams are proficient with core platforms
Evaluate digital skills as part of onboarding
Offer micro-training as tools evolve
Cultivate a culture where technology is used proactively, not reactively

Technology fluency is now a fundamental part of property management professionalism.

Why this matters for the future of the profession

The 2025 IREM� Jobs Analysis confirms what many people leaders already sense:

Property management roles are getting broader, more complex, and more people-focused.
Ethics and leadership aren't "nice to have." They're the foundation of excellent management.
Operations aren't becoming simpler. They're becoming more integrated and tech-enabled.
Expectations aren't static. They shift based on asset type, ownership structure, tenant mix, and economic environment.
The profession is advancing. And the Jobs Analysis gives every organization a roadmap for keeping their talent strategy aligned with that reality.

Learn more about group discounts on courses, webinars, and on-demand short-course Skill Badges. Contact Corporate Solutions via email or phone at (312) 329-6079.

Get a copy of IREM's 2025 Early Career Survey to early career members under the age of 40 to learn more about the wants and needs of this critical group.

Download the 2025 Jobs Analysis now

IREM� at NAR NXT: Elevating the voice of real estate management

Mon, 01 Dec 2025 21:58:30 GMT

IREM's impact across NAR committees

IREM continues to play a central role within NAR, serving on 15 committees, boards, and forums. This presence ensures that the real estate management profession has a strong voice in shaping policies, thought leadership, and emerging trends. Throughout the week, IREM members contributed expertise to critical discussions, including technology, federal policy, and the evolving needs of both residential and commercial practitioners.

Spotlight on Innovation: Tech & Innovation Pitch Battle

IREM CEO and EVP Zack Wahlquist, FASAE, CAE, RCE, served as a judge in one of the most engaging sessions, the Tech & Innovation Pitch Battle. Contestants presented their cutting-edge solutions to real estate challenges in rapid-fire, four-minute pitches. With live audience voting and tough questions from the judges, the event highlighted tools and technologies that could soon influence property operations, resident experience, and business efficiency. For IREM members, it was an inspiring glimpse into the innovations poised to reshape the management landscape.

Property Management Forum: Risk, law, and leadership

At the Property Management Forum, William Cannon, Managing Principal at Offit & Kurman, led a practical discussion on navigating legal risk and challenging operational scenarios. His insights reinforced many of the real-world issues IREM members confront daily, from dispute resolution to compliance and helped attendees walk away with stronger strategies for protecting their assets, teams, and residents.

Single-family investment management committee: Policy pain points

IREM also participated in the Single-Family Investment Management Committee's interactive policy survey. Attendees highlighted several recurring challenges impacting property managers and housing providers nationwide:

Difficult and lengthy eviction processes
Expanding rent control or stabilization measures
Complexities surrounding emotional support animals
Rising insurance costs
Increasing limitations in tenant screening

These insights will help inform future policy conversations and advocacy efforts, areas where IREM continues to lead.

Commercial federal policy committee: Tax policy updates

In the Commercial Federal Policy Committee meeting, NAR Director of Federal Tax Policy Evan Liddiard outlined the implications in the recent tax reform bill. Key takeaways included:

Permanence of the 199A Qualified Business Income Deduction
SALT deduction increases to $40,000 through 2029
Permanent Opportunity Zones and a 12% increase to the LIHTC
Expanded business interest deductibility
Four years of 100% expensing for new factory buildings

Importantly, Liddiard confirmed that 1031 exchanges remain unchanged, an essential tool for many real estate professionals and their clients.

Exploring AI's role in real estate

Finally, in one of the conference's most forward-looking sessions, Matt Britton, Founder & CEO of Suzy and author of Generation AI, explored how artificial intelligence is transforming real estate. From marketing and operations to consumer expectations and asset value, Britton emphasized that AI isn't just a trend; it's a fundamental shift.

As the conference wrapped, one theme was unmistakable: real estate management is at the center of the industry's most important conversations. Whether guiding federal policy, evaluating new technology, or elevating professional standards, IREM continues to ensure that the voice of property managers is not only heard but actively shaping the future. Our presence at NAR NXT reinforces a simple truth-when real estate managers lead, the entire industry moves forward.

Benefits of IREM's Fair Housing Skill Badge: Now available in Spanish!

Thu, 30 Oct 2025 15:49:26 GMT

With this expanded access, Spanish-speaking property management professionals gain the tools they need to confidently meet fair housing requirements and uphold best practices in every aspect of their work. This initiative not only supports individual career progression but also helps build a stronger, more diverse talent pool, enhancing our collective ability to serve residents and communities with fairness and expertise.

Why fair housing education matters in today's diverse communities

Fair housing education serves as a cornerstone for fostering equitable treatment and preventing discrimination within communities. As our neighborhoods grow more diverse, property managers and real estate professionals have a critical responsibility to understand and uphold fair housing regulations. A strong foundation in fair housing not only helps property managers cultivate welcoming, inclusive environments but also safeguards organizations from legal risk while enhancing trust with residents. Expanding access to this essential education-regardless of language-strengthens the property management profession's ongoing commitment to fairness, inclusion, and excellence.

Key advantages of earning the Fair Housing Skill Badge

Earning the Fair Housing Skill Badge reflects a strong commitment to professional excellence and regulatory compliance. This credential signifies that recipients have a thorough understanding of essential fair housing principles, elevating their credibility with employers, clients, and residents alike. The badge equips property management professionals with practical tools and insights to address real-world issues confidently and ethically-ensuring they are prepared to navigate complex situations with integrity. For organizations, staff who hold this badge represent a proactive investment in risk management and bring added assurance to residents, reinforcing a culture of fairness and trust in every community served.

How Spanish language availability breaks barriers

Making the Fair Housing Skill Badge available in Spanish removes common obstacles to professional growth and compliance for property management teams. By ensuring language is never a barrier, we empower more individuals to access vital learning, advance their careers, and confidently maintain the highest standards of ethical and legal property management. Translating our training underscores IREM's commitment to honoring the rich diversity of our workforce. It ensures Spanish-speaking professionals receive the same comprehensive, high-quality education as their peers-bridging knowledge gaps and promoting a more inclusive, equitable property management community.

Get started... only $29 for IREM^� members

Getting started is straightforward. Our self-paced course is designed to fit seamlessly into your busy schedule, allowing you to learn at your own pace. Upon successful completion of the course and a 50-question assessment, you'll earn a digital badge to showcase your achievement on professional profiles and resumes. This is your opportunity to deepen your expertise, enhance your organization's compliance, and contribute to more equitable housing for all.

Why LIHTC matters: A primer for real estate professionals

Tue, 21 Oct 2025 15:32:32 GMT

This article explores the history and impact of LIHTC, why it's essential for real estate professionals to understand, and how the 2025 tax reform bill is reshaping access to this critical program.

What is LIHTC and why is it important?

Established under the Tax Reform Act of 1986, LIHTC was designed to encourage private investment in affordable rental housing. Today, it remains the most important federal resource for creating and preserving affordable housing in the U.S., according to HUD's Office of Policy Development and Research.

Nearly 40 years later, LIHTC continues to drive affordable housing development by offering federal tax credits to private investors. Since its inception, the program has helped finance over 4 million affordable rental homes, generating housing, jobs, and community stability.

Yet the need for affordable housing remains urgent. According to the National Low Income Housing Coalition's The Gap report, the U.S. faces a shortage of 7.1 million rental homes that are affordable and available to extremely low-income renters. On average, only 35 affordable homes exist for every 100 extremely low-income households.

How does LIHTC work?

The LIHTC program offers two types of tax credits:

9% Credit: Covers a substantial portion of eligible costs for new construction projects without additional federal subsidies.
4% Credit: Typically used for rehabilitation or preservation projects financed with tax-exempt bonds.

Developers apply for LIHTC allocations through their state housing finance agency. Once awarded, developers sell the credits to investors, such as banks or corporations, in exchange for equity. This reduces the need for traditional debt financing and makes affordable housing projects more financially viable.

Recent changes: what 2025's tax reforms mean for LIHTC

On July 4, President Donald J. Trump signed a tax reform bill introducing significant updates to the LIHTC program. Baker Tilly, a leading advisory, tax, and assurance firm and collaborator with HAI Group Online Training, hosted a webinar earlier this year to discuss the bill's changes to LIHTC. In addition, we spoke with Baker Tilly staff to learn more about how the bill will affect public and affordable housing organizations, no matter their size.

Here are some of the key changes to LIHTC under the 2025 tax reform bill:

Permanent 12% increase in 9% credit allocations starting in 2026, giving states a larger pool of Low-Income Housing Tax Credits to award and enabling more new construction and rehabilitation projects to receive funding.
Lower bond financing threshold for 4% credits-from 50% to 25%- unlocking more developments that can qualify for tax-exempt bond financing and related credits.
Greater flexibility for public housing authorities (PHAs) to pursue multi-phase redevelopment projects-redeveloping large sites in stages-and to convert properties under HUD's Rental Assistance Demonstration (RAD) program, which moves public housing to long-term Section 8 contracts to preserve affordability.
Improved equity pricing as investor confidence strengthens, allowing developers to sell tax credits to investors at higher prices. The added equity reduces reliance on loans and increases the upfront capital available for construction and rehabilitation projects, making affordable housing developments more financially feasible.

There are some challenges to watch, too:

Increased competition for credits, since each state receives a capped annual allocation of Low-Income Housing Tax Credits based on population and inflation adjustments. The 12% increase under the 2025 tax reform bill expands this pool but doesn't eliminate the cap.
Potential revisions to state Qualified Allocation Plans (QAPs) as housing agencies adjust their scoring systems and priorities to manage heightened demand for credits.
Capacity constraints for smaller housing agencies, which may face challenges assembling financing or competing with larger developers for awards.

Why LIHTC matters for asset managers

For asset managers, LIHTC properties present both opportunities and complexities. Understanding compliance periods, affordability restrictions, and investor expectations is essential for long-term portfolio performance.

As LIHTC-backed developments become more common, especially in mixed-income or mixed-finance projects, conventional real estate professionals are more likely to encounter them. Familiarity with the program can offer a competitive edge in navigating partnerships, acquisitions, and long-term asset strategies.

Bottom line: knowledge is access

Despite its proven impact, the LIHTC program remains underused by many housing professionals, often due to limited access to practical training. To bridge that gap, HAI Group Online Training, in collaboration with Baker Tilly, developed The Fundamentals of the LIHTC Program-a self-paced online course designed to help housing professionals understand and apply the program effectively.

Whether you manage conventional multifamily properties or are exploring new development opportunities, a solid understanding of LIHTC is essential to expanding affordable housing options.

Explore additional housing-related tools, articles, and insights on the HAI Group Resource Center.

What every property manager needs to know about AI's impact on operations and results

Thu, 16 Oct 2025 18:54:45 GMT

Between late 2023 and mid-2025, the number of property management professionals using AI tools jumped from 21% to 45%. At the same time, those with no plans to adopt AI dropped from 51% to just 20%.

From experiment to essential

The findings show that AI is becoming an essential part of modern management practices, especially among larger firms. "Adoption of AI in today's marketplace is crucial to success," said Karen Key, CPM^�, Division President, Southeast, Asset Living, LLC, AMO^�. "AI provides us with ways to enhance our customer service and build efficiencies in our teams. We live in a world where instant gratification has become the norm, and consumers are more loyal to speed than brand."

Across portfolios, AI is most often used for communication, document analysis, and data analysis, helping property managers streamline reporting, improve response times, and enhance reputation management. AI users, on average, respond to online reviews in less than half the time of non-users and generate reports about an hour faster.

Leaders driving results

AI is also proving to be a differentiator for companies whose leaders encourage its use. Firms led by AI advocates are 6% more likely to report increased net operating income (NOI) and have a 35% higher unit-to-employee ratio compared to firms that do not promote AI use.

According to James Scott, IREM Innovator-in-Residence and Research Scientist at MIT, "To move beyond encouragement and into strategic AI leadership, companies need robust data systems that enable AI to access, analyze, and act on property and market information. Efficiency gains from AI should be used to invest in growth initiatives, market expansion, or enhanced service offerings rather than simply reducing costs."

A learning curve and an opportunity

Even with promising results, many organizations remain in the early stages of AI maturity. The survey found that 62% of current AI users only began using the technology in the past year. Most rely on general-purpose tools like ChatGPT or Microsoft Copilot rather than property-specific AI solutions, signaling significant room for innovation and integration ahead.

IREM and AppFolio's joint research also highlights the need for training, governance, and change management. As Key noted, "AI doesn't replace the human element, it supplements it. The right AI allows your company to be responsive 24 hours a day, seven days a week, while giving onsite teams the freedom to focus on the customers in front of them."

The path forward

The message is clear: AI is no longer a future concept. It's a current competitive advantage. Property management leaders who understand how to apply it strategically are already seeing measurable improvements in speed, accuracy, and performance.

Explore the full report for actionable insights and best practices on responsible AI adoption.

Download the full report

AppFolio is a Gallery Level Industry Partner of IREM's and this report was made possible through support from their 2025 Industry Partnership.

IREM^� leaders bring property management priorities to Washington, D.C.

Thu, 16 Oct 2025 18:55:40 GMT

By Hillary Vrba, IREM Government Affairs Liaison

IREM members Shira Ali, CPM^�, ARM^�, Toni R. Harris, CPM^�, ARM^�, and Jason Hughes, CPM^� provided their expertise on important issues property managers face every day and the legislative strategies that can help address them.

Shira discussed how our nation is facing unprecedented residential housing challenges. Between 2023 and 2024, homelessness in the U.S. increased by 18%, with approximately 770,000 people experiencing homelessness during this period, according to HUD's Annual Homeless Assessment Report (AHAR), Part 1. When it comes to tackling these challenges, lawmakers need to understand that property managers are on the frontlines of housing, which gives them a unique perspective and role in developing solutions.

Toni elaborated on housing supply challenges, highlighting the multifaceted nature of the problem, as well as the potential opportunities that could arise from the situation. This includes opportunities for more landlord participation in programs, community partnerships that improve tenant stability and reduce turnover, additional financial tools such as deposit insurance and rental assistance, and federal incentives for commercial-to-residential conversions.

Jason touched on commercial property management, the role of managers, and how factors such as tariffs and sustainability are shaping the future of commercial real estate. He added that commercial management faces its own unique challenges, with 20%, or approximately 1 billion square feet, of office space currently being vacant.

Ted Thurn, IREM's Senior Director, Government Affairs, spoke on three pieces of federal legislation that IREM is currently supporting. This includes the Choice in Affordable Housing Act, the Respect State Housing Laws Act, and the Revitalizing Downtowns and Main Streets Act. Read our factsheet to learn more about this legislation.

After a successful briefing, IREM representatives met with the offices of Congressman Tracy Mann and Eric Sorensen, both members of the House Real Estate Caucus. Discussion centered around supporting the legislation mentioned during the briefing and how IREM can assist with getting these bills across the finish line.

As IREM continues to advocate for the industry, members can do their part by participating in a call to action in recognition of National Property Manager's Day on September 23! Property Manager's Day is a relatively new observance intended to honor and appreciate the work of property managers.

Starting on September 23, members can visit IREM's Advocacy Action Center where a call-to-action link will be available. The link will connect members to their federal legislators so that they can help promote the hard work, dedication, and impact that property managers have on the real estate industry and their communities.

Top 5 use cases for AI in real estate

Tue, 16 Sep 2025 18:18:24 GMT

But while some real estate teams are still relying on manual workflows and gut decisions, others are using AI to move faster, operate leaner, and offer a better experience to their residents and clients. The gap between the two is growing.

Here are 5 AI use cases for real estate professionals to consider in 2025.

1. AI-driven analytics and forecasting

Failing to leverage AI for analytics can leave you blind to trends that are right in front of you. That's why more people are using AI in real estate analytics and forecasting strategy.

When it comes to pricing, for example, AI can analyze market demand, leasing history, and seasonal trends to recommend rates that maximize revenue without hurting occupancy.

AI can also identify buildings that are underperforming based on turnover, maintenance costs, and occupancy rates. If one property is consistently dragging down ROI, you'll know about it-and know what to do next.

Predictive maintenance is another area where AI in real estate pays off. By analyzing repair history and sensor data, these systems can forecast equipment failures before they happen. This can keep your costs down and your residents happy.

2. AI-powered property tours

In 2025, traditional leasing office tours have become increasingly rare. Today's renters expect to be able to explore potential properties digitally, on their own time, and without needing to drive all over the city.

AI-based touring tech can allow prospective tenants to "walk" through a unit, click on features, and get real-time answers from an AI chatbot. Virtual staging platforms can use AI to furnish vacant units digitally, allowing prospects to visualize the space according to their own style preferences. And the AI doesn't just allow for a better user experience-it can also offer reporting metrics that give property managers deeper insights into consumer behavior.

In other words, AI in real estate property tours offer a competitive edge for property managers. They let serious renters fall in love with a space before they've even stepped foot inside, while giving leasing teams insights into who's engaging, what they care about, and how to market more effectively.

3. AI-enhanced smart home technology

Real estate professionals are finding that smart home technology isn't just a premium amenity that can attract and retain renters. This technology is also valuable in vacant units or commercial properties that sit empty for hours at a time. After all, why waste energy running the A/C or keeping the lights on when no one's there?

If the tenant pays their own utilities, you might not directly see these energy cost savings as a property manager. But you might see the ROI in increased retention and increased rent.

4. AI for lease screening and risk detection

Tenant screening is one of the most important (and riskiest) parts of the leasing process. If you're only looking at credit scores and pay stubs, it's easy to miss red flags.

AI can make this process smarter by analyzing applicant data such as rent payment history, job stability, behavioral signals, and document authenticity. AI platforms can also flag fake pay stubs, inflated income claims, or ID mismatches.

5. AI-enhanced accounts payable automation

Real estate finance teams are also beginning to embrace AI. Property managers who aren't embracing AI and automation could be spending hours every week on data entry, chasing approvals, and trying to reconcile books at the end of the month.

AI-driven AP automation solves this problem by ingesting, processing, and paying invoices with minimal manual effort on your end.

Most notably, these tools generate insights. Over time, you can see which vendors are consistently late, which buildings are overspending, and where you can save money.

Next steps: Leverage AI in your real estate team

AI is changing how real estate teams operate, from leasing and property tours to financial workflows and day-to-day decision-making. And as more renters and investors expect tech-forward experiences, you need to make these tools part of your everyday operations to stay competitive.

Automation doesn't mean everything runs without your approval, and AI isn't here to replace your team. It's a tool that allows teams to work faster and smarter, and it can remove some of the more monotonous tasks within your AP team.

To learn more about how finance departments are leveraging AI, download our free report, "The Ultimate Guide to AI in Finance."

What early-career property managers want: Insights for property owners

Tue, 16 Sep 2025 17:57:21 GMT

The survey was conducted in April 2025 and sent to approximately 2,000 IREM members under the age of 40, excluding student members. More than 360 early-career professionals responded. At a 95% confidence level, the results carry a margin of error of plus or minus 5 percent, offering a reliable snapshot of this critical demographic.

Retention hinges on pay and work-life balance

84% of respondents plan to stay in property management for the next 3-5 years.The biggest drivers of retention are higher pay (32%) and better work/life balance (31%).

Read more about the average compensation of property managers in IREM Compensation Studies and research about property manager jobs.

Career growth matters, but in tangible ways

While opportunities for growth and training are valued, they weren't the strongest motivators for staying in the industry. Instead, career success is defined by:

Advancement opportunities
Earning certifications
Establishing work/life balance

Recognize achievements, support certification programs, and provide clear career pathways within your organization.

Training needs are centered on financial and regulatory skills

On-the-job training has been the most important source of career success for early-career professionals (71%). But when asked what training they want next, they pointed to:

Asset management (47%)
Financial planning (45%)
Local and state regulations (41%)

Invest in professional development that deepens financial and regulatory expertise. These skills directly benefit your bottom line.

Certifications are valued, but owners can amplify their impact

Nearly two-thirds of respondents see IREM certifications as "very" or "extremely" important. They want employers to understand the value of these credentials and to have opportunities for specialization.

Encourage certifications and highlight them when promoting team expertise to clients and investors. This elevates both the manager's credibility and the property's reputation.

Networking builds stronger managers

Young professionals value mentorship and one-on-one connections far more than casual networking events. A majority also said they would likely use an IREM member-only online platform.

Facilitate mentorship programs within your company or through professional associations. Stronger networks lead to more capable, confident managers.

Why this matters

Early-career professionals are the pipeline for the future of property management. Owners who align with their priorities - fair compensation, balanced workloads, meaningful career paths, and targeted training - won't just retain talent. They'll foster motivated managers who add long-term value to properties, portfolios, and investor relationships.

IREM is your go-to source for supporting this rising generation of property managers. Learn more about IREM membership, mentorship opportunities, in-person education, and events at the national and state levels, which provide numerous opportunities for early-career individuals to create and foster strong networks of property managers. IREM also offers group discounts on certifications, education, and registration to national events. Ask about custom content and group discounts at irempartners@irem.org.

Powering sustainable property management: Turning market trends into competitive advantage

Thu, 05 Feb 2026 17:04:53 GMT

Layer on top of that the industry's evolving sustainability mandates, tenant expectations, and economic pressures, and it's clear: the role has never been more complex-or more pivotal.

That's why it's important for property managers to address one of the industry's biggest challenges: shifting sustainability from a regulatory obligation into a strategic lever that strengthens asset performance and long-term value.

The market reality: Sustainability is the new standard

Over the past five years, three trends have converged to reshape the business case for sustainability:

Tighter regulations - Many cities now have building performance standards with financial penalties for non-compliance.
Tenant & investor demands - ESG commitments influence leasing decisions and valuations.
Capital market pressure - Green certifications and efficiency upgrades are increasingly tied to financing terms.

Property managers who get ahead of these shifts can avoid fines, attract and retain tenants, and strengthen property value. Those who lag risk higher operating costs, reduced NOI, and competitive disadvantages.

Practical advice: Where to start

The question I hear most often from property managers is:
"We know we need to be more sustainable-where do we begin without blowing our budget?"

Here are some solutions:

Start with what you already have. Audit your existing systems and equipment for efficiency opportunities-lighting, HVAC, water fixtures.
Layer in funding. Use available incentives to offset project costs before you even approach ownership for approval.
Track ROI in real time. Show owners and investors exactly how each project impacts operating expenses and NOI.

This is where incentive-mapping becomes a critical strategy. By aligning property upgrades with available local, state, and federal programs, managers can reframe sustainability projects-not as sunk costs, but as opportunities to capture measurable returns.

Best practices for capturing incentives

Here are a few lessons learned from high-performing property managers:

Make it a recurring process. Incentives change often-review eligibility quarterly.
Audit. Start with existing systems and identify quick efficiency wins.
Use incentives as leverage. Let funding drive project approval-not the other way around.
Align incentives with maintenance schedules. Time upgrades to coincide with planned replacements.
Bundle projects for bigger impact. Many incentives stack, so pairing HVAC upgrades with lighting retrofits can multiply savings.
Document and communicate. Share before-and-after performance metrics with ownership to build trust for future projects.

Day-to-day and the one-of-a-kind

Incentives aren't just for planned upgrades-they can be the difference-maker in emergencies.

Example: If a chiller fails mid-summer, replacing it with a high-efficiency model could qualify for substantial incentives-softening the unplanned financial hit.

This flexibility means you can respond to crises with solutions that improve performance, satisfy tenants, and protect budgets.

Looking ahead: The future of property management

Sustainability is now baked into every aspect of asset performance-from tenant satisfaction scores to investor reports. As energy costs rise and environmental reporting becomes more rigorous, property and asset managers who integrate incentive capture into their regular workflows will be better prepared for both daily operations and market shifts.

Your next step

For IREM^� members and Certified Sustainable Property (CSP) holders, the tools are already in place to connect sustainability goals with financial strategy. Leveraging these resources isn't just about accessing a benefit-it's about embedding incentive capture into the daily practice of property management, turning sustainability into an operational advantage.

The market is telling us loud and clear: sustainable properties aren't just "better for the planet"-they perform better financially. Incentives are the bridge between where your property is today and where it needs to be tomorrow.

Let's seize this moment to make sustainability a source of strength, not strain.

The communication strategy that can make or break your property management business

Tue, 05 Aug 2025 16:34:50 GMT

With property management portfolios expanding (the market is expected to reach $6.16 billion by 2028), growth is inevitable. So, whether you're managing 10 or 1,000 units, get ready to scale with a rock-solid after-hours communication strategy. The good news? It's easy to implement!

The cost of communication chaos

When tenants call after hours or on holidays, the majority aren't emergencies. You're probably familiar with maintenance requests that can wait until morning, or questions about lease terms that tenants could find in their portal. But, you need to ensure your tenants are heard.

The real cost isn't just the interruption; it's the pattern. Tenants end up creating a "boy who cried wolf" scenario. They bypass normal channels and get immediate attention by calling emergency or direct lines, without experiencing an actual emergency. This has a snowball effect because urgent issues risk delays as phone lines are tied up and email inboxes are clogged (or worse� - you start ignoring tenants altogether).

After-hours communication road map

This overlooked communication strategy can save you and your team huge headaches in the long run. Take an hour out of your day to define your strategy - you'll thank yourself for it.

1. Define "emergency"

Emergencies are different for every business. Be specific and think about calls you frequently get to eliminate any gray area. This could look like:

Immediate response required: No heat, major water leaks, electrical hazards, gas leaks, security breaches
Next business day: Appliance malfunctions, minor plumbing issues
Standard maintenance queue: Cosmetic repairs, routine maintenance, administrative questions

2. Establish channel-specific response times

Different channels need clear response expectations. Be realistic about your response times.

Emergency hotline: 2-hour response for defined emergencies only
Maintenance portal: 24-48 hours depending on urgency level
Email inquiries: Next business day
Administrative requests: 48 hours

This structure trains tenants to use the right channels, and sets realistic expectations.

3. Follow-up

Every completed maintenance request should include follow-up contact within 24 hours. This keeps your tenants in the loop, and prevents them from calling to check on status. A simple "checking that your repair was completed satisfactorily" call or message can make a big difference.

4. Measure success

Depending on your business, you may want to look at after-hours inquiry volume, response times by request type, tenant satisfaction scores, and maintenance issue escalation rates. Review metrics monthly and adjust your strategy based on findings.

Implementation strategy

Week 1-2: Document the types of after-hours calls, emails, and chats you receive.

Week 3-4: Review and create protocols. Inform your staff and update all tenant-facing materials.

Week 5-6: Launch new protocols with clear tenant communication about changes and expectations. Welcome feedback during the transition.

Week 7-8: Monitor and adjust based on initial feedback and results.

Your competitive advantage

Tenants respect boundaries when they're clearly defined and fair. In an industry where tenant expectations continue rising, strong communication strategies are a competitive advantage. The property managers winning in today's competitive market aren't working harder; they're working smarter.

SignMore is the leading 24/7 answering service designed specifically for real estate and property management. Our U.S.-based team of trained receptionists handles calls, chats, and maintenance coordination around the clock, 365 days a year. No voicemail, no missed opportunities. From emergency triage and lead qualification to appointment scheduling and tenant support. Property managers across the country trust SignMore to capture every lead, handle every emergency, and maintain professional relationships while they focus on growing their business. Learn more at signmore.com

The power of data and benchmarking in real estate management

Tue, 22 Jul 2025 15:31:07 GMT

Property managers today understand that leveraging data strategically is essential for increasing efficiency, boosting revenue, and enhancing asset value. Data-driven decision-making has become a core skill for today's professionals, and IREM's leading the way.

Managing data overload

With so much data flowing from so many systems, the biggest challenge isn't lack of data - it's making sense of that data.

Property management platforms, revenue tools, leasing CRMs, and utility tracking systems all operate in silos. One platform might update daily, another weekly. Each uses different metrics, and the lack of integration forces teams to patch together reports manually. The result? Time-consuming processes, inconsistent data, and decisions based on incomplete or unreliable insights.

This fragmentation limits your ability to see a clear picture of property and building portfolio performance and ultimately limits growth potential.

Standardization and benchmarking

To move beyond spreadsheet chaos and guesswork, property managers need more than just access to data; they need structure. That means:

Benchmarking tools that offer apples-to-apples comparisons
Standardized metrics across properties and systems
Flexibility to adapt data parameters as business goals evolve

By creating a unified view of operational and financial performance, building operators can make smarter, faster decisions. They can see what's working, what's not, and how their properties stack up against similar assets in their market.

Building a data strategy

Just as you develop strategies for leasing, marketing, and cost control, your organization needs a clear data strategy. It starts with defining your goals:

What insights do you need to grow your business?
What KPIs matter most for your assets?
Where are your opportunities for improvement?

Once goals are set, you can begin collecting, organizing, and visualizing data with intention. The right analytics tools make this data accessible to your team, empowering them to identify trends and recommend improvements-even if they're not data experts.

Benchmarking with IREM Income/Expense IQ

IREM is helping property managers build a data-driven culture with Income/Expense IQ, a powerful benchmarking tool that provides insights into how your properties compare to others in your market. Submit your data and unlock performance comparisons across income and others in expense categories, organized by asset type and region.

Company-level access: Multiple users can input data and generate reports within your organization.
Streamlined data collection: In partnership with Lobby CRE, we've made the process faster, easier, and fully anonymized.
Hands-on support: For portfolios with 20+ properties, our client success team can help with onboarding and data uploads.

Since 2023, we've expanded our reach by incorporating data from BOMA International, the National Apartment Association (NAA), and continued contributions from IREM members. The result? Broader, deeper benchmarking that works for every type of property and team.

Why it matters now more than ever

In today's competitive landscape, instinct and outdated reporting won't cut it. Data analytics isn't just an advantage - it's a necessity.

With accurate insights, you can:

Maximize net operating income
Enhance customer satisfaction
Improve maintenance efficiency
Identify underperforming assets
Guide smart investment decisions

Real estate leaders who embrace data and benchmarking now will be those setting the standard for operational excellence and shaping the future of the industry.

Submit your data by July 28, 2025, and get a token for a free asset class in any MSA when the new dataset becomes available. See timeline details that make participating in the program a breeze. Learn more here.

IREM� Associate membership - small investment, big return

Tue, 15 Jul 2025 16:47:40 GMT

Through July 18, 2025, Associate membership is $100 off! Apply today.

With IREM Associate membership, you join a community committed to learning, supporting each other and growing together. The application process is quick and the opportunities endless.

IREM member Ebony Landon, CPM^�, sums up her membership experience like this:

"My IREM journey has been all about the connections I've made with people that have given me the courage to be a leader. I would not have been able to do that if I had not been an IREM. I wouldn't be where I am today without my IREM community."

It starts with your goals

Ask yourself a simple question - what do you want next for your career? Whether you're looking for new job opportunities, skills development, or need help tackling everyday property management challenges, IREM can help you face the day to day, as well as prepare you for the unknown.

Knowledge for the dynamic world of real estate management

For more than 90 years, IREM has been the trusted source for learning, certifications, and networking that property managers need to take on real estate management's most dynamic challenges. For more than 90 years, nearly 18,000 professionals around the world call IREM home for education, connection, and career development. As an Associate member, you can help shape IREM and its legacy, as well as sharpen the tools you need to shape your own career.

Small investment, big return

An IREM Associate membership is more than a resume-builder - it's a bundle of advantages that can help differentiate your unique professional qualities. These advantages include:

20% off IREM certification courses
Scholarship opportunities through the IREM Foundation that can cover up to 75% of your tuition for up to three courses
One free webinar a year (a $99 value)
40% discount on webinars and on-demand courses
Access to free forms and checklists for day-to-day use
20% off IREM books and publications
Member pricing for 2026 PropertyCon, the premier conference for property managers worldwide

Career development support that makes a real difference

Many IREM members say it's the intangible benefits of joining IREM that have shaped their careers most. From meeting members through a local chapter to making global connections, Associate membership connects you to people who understand the reality of property management and are there to help. As one chapter president put it:

"There's so much to think about and discuss when it comes to challenges you face as a property manager. As an IREM member, you have resources- quick access to free tools and forms. IREM's list of Industry Partners helps me narrow down service providers to consider. I have faith that IREM is at the forefront of any legislation impacting our industry. And I know that IREM education and certifications represent the best in the industry."

Take the next step

Becoming an Associate member is simple. Apply now for access to resources, discounts, and a network that can make a lasting difference in your career.

Apply now

Members: Help spread the word about being an Associate member

Share the benefits of IREM membership with friends and colleagues for a chance to win amazing prizes with IREM's Member-get-a-member-initiative. Until August 4, 2025 the more people you invite, the more chances you have to win.

President signs One Big Beautiful Bill into law

Tue, 08 Jul 2025 20:32:30 GMT

The reconciliation package contains a number of tax provisions; however, here are the provisions that address the real estate industry.

Low-income Housing Tax Credit (LIHTC):?

The bill renews an increase in 9% LIHTC allocations to 12.5% from 2025 to 2029, restoring and extending the temporary increase in credit allocations to 12.5% that had expired at the end of 2021.

According to an?analysis by the firm Novogradac, the changes and additional provisions to LIHTC provided within the OBBB could finance an additional 527,000 additional affordable rental homes across the US over the period of 2026 to 2035. This would amount to the largest expansion of the LIHTC in over 25 years. In their state-level breakdown, Novogradac anticipates that the top 5 states to realize additional affordable home development over the next 10 years will be California, Georgia, Texas, New York, and Florida.

State and local tax deduction (SALT)?

The SALT (State and Local Tax) deduction cap is set to expire at the end of 2025.?The bill will raise the SALT deduction cap to $40,000 from $10,000 for incomes up to $500,000 through 2029, and will annually adjust the cap for inflation. It also revived a tax loophole allowing pass-through entities to pay state and local taxes and deduct them so individuals can avoid SALT caps.

1031 like-kind exchanges

The bill preserves?Section 1031 like-kind exchanges so real estate investors can continue to defer capital gains taxes when exchanging investment properties for similar ones.

Opportunity Zones

Opportunity zones are renewed with revised incentives to promote targeted investment, including in rural areas.

Rollback of clean energy tax credits

The bill terminates clean energy production tax credit and clean energy manufacturing credit for wind and solar projects after 2027, and it levies a penalty against new wind and solar projects that come online after 2027 unless they can completely disentangle their supply chains from prohibited foreign entities like China.

It also ends the electric vehicle tax credits after September, and the residential solar tax credit after this year.

Additional provisions include:

A permanent extension of lower individual tax rates
An enhanced and permanent qualified business income deduction (Section 199A)
A permanent extension of the mortgage interest deduction
No changes to Carried Interest rules
Child Tax Credit increased to $2,200
- Permanently raises the credit, with inflation indexing. This provision could ease housing affordability for families.
Permanent estate and gift tax threshold set at $15 million (inflation-adjusted)
- Prevents a sharp drop in exemption levels and supports generational wealth transfer.
No increase to the top individual tax rate
- The proposed 39.6% rate was removed from the bill.
Restoration of key business provisions:
- Full expensing of research and development
- Bonus depreciation
- Fixes to the interest expense deduction limit
Immediate expensing for certain industrial structures
- Applies to facilities used in manufacturing, refining, agriculture and related industries.

Beyond experience: Why IREM-certified property managers are the experts your building needs

Wed, 25 Jun 2025 21:14:04 GMT

At a time when property performance, resident satisfaction, and operational efficiency are more important than ever, IREM-certified professionals continue to stand out for their expertise, ethics, and real-world results. The updated "Why Hire" toolkit includes new resources to help certification holders tell that story.

"Why Hire" 2025, re-imagined for today's market

We've added new layers of reach and impact to focus on the value IREM-certified property managers add to property management firms, building owners, and real estate investors. These tools highlight the strategic advantages of working with certified professionals and raise awareness of their professional credibility.

Each set of "Why Hire" materials has been redesigned with updated messaging, compelling visuals, and customizable assets. The result is an engaging resource that helps professionals promote their expertise and stand out in a competitive market.

You earned it, now amplify it

If you've earned the CPM, ARM, or ACoM certification, you have exclusive access to a downloadable "Why Hire" toolkit in the myIREM portal. Log in and navigate to the "My Certifications" section. From there, you'll find:

Social media graphics tailored to each certification
Ready-to-use and customizable copy
Step-by-step instructions for effective self-promotion
Tips for increasing visibility on platforms like LinkedIn and Instagram

Help open doors for yourself and your colleagues

Whether you're looking to grow your career, land your next role, or simply share what makes your work meaningful, "Why Hire" resources help you build your personal brand. IREM certifications represent commitment, capability, and a standard of excellence for people and properties. Use the "Why Hire" tools to tell your story and expand your professional reach in 2025 and beyond.

Building the Future with Shelby Zarei, MBA

Fri, 13 Jun 2025 21:24:16 GMT

Shelby finally felt the time was right. The political climate was shifting, immigration was under fire, and DACA was being challenged. Representation mattered more than ever, and she wanted to be a voice for those who rarely see themselves reflected in commercial real estate.

A global foundation

With roots in both El Salvador and Iran, her story is unique and often misunderstood. "When people hear 'Iran,' they think terrorist," she says. "When they hear 'El Salvador,' they think MS-13. Why not try to bring some awareness that minorities can also make a difference in the industry?" Shelby's presence in property management defies those assumptions, and she carries her heritage with both pride and purpose.

Her introduction to real estate wasn't planned; it came through family. Her late father, an Iranian immigrant, started a janitorial company after fleeing the Iranian revolution in 1979 and coming to the United States to attend college. Upon landing in Houston, he built A to Z Maintenance, a successful commercial cleaning business, and started bringing his daughter to work from an early age. "He'd say, 'This is what the ladies in the office do. You're going to school for this. You're going to do it.'" That's how she landed her first job as an assistant property manager for one of his clients working in a Class B office building. She didn't find real estate - real estate found her.

Narrowing the focus

Over the next eight years, she built a solid career in property management, with a focus on managing office assets. That environment quickly became her favorite. "Office gives you such a comprehensive education," she explained. "You learn leasing, manage service contracts, deal with tenant improvements, and build face-to-face relationships. You become part of people's lives. You see their kids, you say hi in the elevator. You're present."

Later, she transitioned to industrial and retail properties, which proved less fulfilling. These types of properties operate differently; tenants are often responsible for everything except roofs, landscaping, and concrete, which shifts the property manager's role to more of a lease interpreter than a proactive decision-maker. "You're not on-site, so the relationships aren't there. You only hear from tenants when something goes wrong. It felt cold. I missed office."

Lifelong learning

Her father, who passed away recently, remains a guiding force in her journey. "He was my biggest cheerleader," she said. "I'd call him with work drama, and he'd say, 'You're basically an adult babysitter. Grown-ups throw tantrums, too.'" He understood the industry because he had worked closely with property managers for decades and often shared the tricks and tools he picked up along the way. Ironically, one of his clients was Lizette Negrin, the very woman who would become such a crucial mentor later in her life.

When her father passed, Lizette was there to lean on. "She has a rare emotional intelligence," she says. "She doesn't gatekeep. She shares everything she knows." That spirit of generosity shaped her own approach to leadership. "Lizette believes we have a responsibility to teach others. I've taken that to heart. I share what I know with my assistants, and I learn from them, too. Even if they're new. Even if they haven't been in the industry long. Especially now, with how fast things are changing." She looks back at some colleagues she was lucky to work with - seeing how far they've come now is heartwarming and motivating to continue to teach others.

The future is here

Shelby believes technology, particularly AI, will transform property management, automating repetitive tasks and freeing up time for managers to focus on deeper knowledge and human connection. "We'll get to know our buildings better. We'll have time to really understand engineering systems. And we'll build stronger relationships."

Though the future of the industry is still unfolding, she knows her place in it is secure, thanks to adopting her father's work ethic, mentorship, and her own commitment to breaking barriers. What started out as an opportunity has turned into a lifelong career.

Tariffs are turning rent control from a bad idea to an even worse one

Tue, 17 Jun 2025 13:54:24 GMT

Across the board, property managers in office, industrial, retail, multifamily, and even hospitality will feel the pain from these tariffs. Even the most budget-conscious folks are feeling immense pressure on several fronts; all of these circumstances beyond one's control.

But there is one factor that can be controlled, and ironically, it's rent control. Legislators across the country at both the state and local level have a choice. A choice to either continue to implement bad rent control policies that only hurt the quantity and quality of the housing supply, or to finally comprehend that rent control policies are not the answer, especially during a time of increased tariffs.

In theory, landlords should be able to pass along the added cost from these tariffs to their tenants. However, if any sort of rent stabilization policy is in place, landlords won't be able to counteract these rising costs, which are being compounded by the other factors previously mentioned.

In a sense, rent control is like adding gasoline to an already raging fire.

The impact of tariffs on rents is complex and multifaceted. As tariffs increase the price of imported goods, it will lead to higher costs for consumers and businesses, specifically those that rely on raw materials. Not only will the cost of building materials, like steel, aluminum, lumber, and timber go up, but the cost to maintain and renovate units will go up as well. Items like appliances are expected to be impacted greatly.

Ultimately, rent control on top of tariffs will rapidly take away a landlord's ability to sustain the quality of their units. Mary Scherer, an IREM^� CPM^�, summarizes this impact perfectly:
"Rent control is a detriment to landlords and residents alike.?Maintaining a property takes money.? As a building ages, those costs usually increase.?Add to that equation the rising prices of labor and material, and increased tariffs.?If rents are not increased, then something has to give, and most likely maintenance will be deferred.?As time goes on it costs more to replace what could have been fixed, and the condition of the property deteriorates."

At the end of the day, neither landlords nor tenants want a property to fall into disrepair.

Not only do tariffs threaten the quality of available rental housing, but if landlords aren't able to make the appropriate adjustments, they'll be forced to leave the rental market.

With tariffs, the high cost of building materials and labor shortages will likely slow or delay the construction of new apartments, which will also lower the current quantity or supply of housing.

In addition to the delayed construction of apartments, the cost to build a single-family home is expected to go up $10,900 per home, according to recent data from the NAHB/Wells Fargo Housing Market Index (HMI) April 2025 survey.

With fewer people able to buy homes, renters who were expected to leave the rental market will be more inclined to keep renting, increasing competition for available units. With economic uncertainty, it's likely more individuals will choose to rent over buying a home. Thus, it's clear we need to supply more rental housing.

During a time when housing supply and affordability should be top of mind for legislators across the nation, rent control is, and will always be, a bad idea. Rent control discourages housing investment in rental properties, exacerbating the problem it aims to solve.

That's why it's important for property managers to advocate for change at the state and local level and continue to fight rent control legislation. Meeting and educating city council members, state legislators, and housing agencies to present alternatives to rent control will be crucial during this time.

Contact IREM Government Affairs to learn more on how you can be an effective advocate for the industry.

Building portfolios need proven leadership to succeed

Wed, 11 Jun 2025 16:54:20 GMT

Hi, we're IREM^�

We're an international institute for property and asset managers. We're the only real estate management organization that supports residential and commercial properties and anything in between. We equip real estate management professionals with the tools and resources to tackle the industry's toughest challenges. With over 18,000 commercial and residential management members worldwide, we provide education, certifications, and connections that drive value for owners, investors, tenants, and communities.

IREM-certified property managers know how

As a building owner or investor, your priorities are clear: Increased profitability, stable NOI, higher tenant retention, and ethical management. In today's market, challenges like rising costs, declining occupancy, insurance coverage, and securing capital make it harder to reach your goals. That's where IREM comes in.

Partner with IREM-certified property managers. Achieve your goals.

At the core of IREM's offerings are innovative knowledge solutions. We empower our members with strategies to minimize risk, enhance tenant retention, and maximize property value. IREM-certified property managers are proven industry leaders. They bring financial expertise to create, sustain, and grow asset value for you.

Using cutting-edge marketing and leasing techniques, they manage competitive properties that often yield higher NOI and returns for clients. From site maintenance to capex program management, investment strategies for budgeting and razor-sharp accounting, IREM Certified Property Managers^� (CPMs), Accredited Residential Managers^� (ARMs), and Accredited Commercial Managers^� (ACoMs) drive real estate success at every level.

IREM experts can help:

Increase profits and stability
Our certified professionals know how to maximize cash flow, minimize risk, and maintain stable NOI.

Enhance tenant retention
IREM experts implement best-in-class strategies to attract and retain tenants, even in fluctuating market conditions.

Navigate market fluctuations
Rising costs, asset distress, and high interest rates require expert management to protect your investment.

Ensure ethical and professional management
IREM experts adhere to the highest ethical and operational standards, ensuring transparency and trust for your properties.

Let's build success together

Ready to enhance your portfolio's performance? Connect with us today and discover how IREM-certified property managers and resources can help you achieve long-term success. Your buildings deserve the best in real estate management.

Learn more about us!

Celebrating excellence: 2025 Jackson Control Sustainability Awards

Tue, 10 Jun 2025 22:13:36 GMT

This year's award winners have demonstrated innovation, dedication, and practical strategies that move the real estate industry closer to a sustainable future.

2025 Sustainability Visionary Impact Winner

Avanti Brookhaven, Brookhaven, Georgia
At Avanti Brookhaven, sustainability is seamlessly integrated into every aspect of daily operations. The multifamily property is a standout for its use of advanced green technologies and strategic planning to reduce its environmental footprint.

Digital HVAC controls at the property help maintain optimal indoor air quality, while minimizing energy consumption. Water efficiency is managed through smart systems, including low-flow fixtures and intelligent irrigation, which significantly reduce usage without sacrificing performance. A forward-thinking, data-informed waste management system ensures recycling is maximized, and pickups are optimized to avoid unnecessary emissions.

Beyond technology, Avanti Brookhaven's success is rooted in its people. The on-site team actively educates tenants on sustainable practices and builds partnerships with local environmental groups to promote community involvement. Looking ahead, the team is exploring smart leak detection systems, EV charging infrastructure, AI-powered waste monitoring, and next-generation upgrades in HVAC and lighting-proving that sustainability is a long-term, evolving commitment.

2025 Sustainability Team Winner

Garden Village, San Pedro, California
The team behind Garden Village, a Southern California shopping center, illustrates the power of collective effort in achieving sustainability goals. This year's Sustainability Team Award recognizes their impressive, coordinated initiatives aimed at reducing resource consumption and improving operational efficiency.

One of their improvements is a smart irrigation system that adjusts water use based on real-time needs, avoiding waste. Wireless energy management controls have also been installed throughout the property, giving the team greater visibility into consumption patterns and enabling targeted conservation efforts.

Upgrading 100% of the parking lot lighting to energy-efficient LED fixtures was a game-changer. This simple yet effective move exemplifies how teamwork and shared purpose can lead to meaningful environmental change.

2025 Sustainability Visionary Impact Winner

Fort Point Creative, Boston, Massachusetts
Fort Point Creative has embraced sustainability as a core element of its company culture. What sets this property apart is its emphasis on employee engagement and performance accountability.

Sustainability is not left to a single department; it's a shared responsibility across teams. Staff actively participate in the annual Sustainability Benchmarking Program, using tailored diagnostic reports to shape ESG initiatives and budget decisions. Employees are also encouraged to highlight their sustainability contributions in performance reviews, reinforcing a commitment to environmental responsibility as part of their Culture Code.

Regular training webinars equip teams with practical tools and strategies in energy use, waste reduction, and climate risk management, ensuring that knowledge translates into action.

2025 Sustainability Innovation Award

Foundry Square II, San Francisco, California
Built in 2002, Foundry Square II continues to raise the bar for innovation in sustainability. Its initiatives blend high-impact upgrades with long-term planning, earning this year's Sustainability Innovation Award.

The property has achieved 100% renewable energy procurement, installed EV charging stations, and added water bottle refilling stations to promote waste reduction. Rooftop apiaries support local honeybee populations, reflecting a broader ecological commitment beyond the building envelope.

Perhaps most notably, Foundry Square II is now 100% electrified-a significant step toward carbon neutrality. The team continues to upgrade and integrate digital control systems during tenant improvements, ensuring sustainability remains at the forefront of all enhancements.

Looking forward

These winners competed in a People's Choice contest, where ... the winner was... Fort Point Creative A! Built in 1910 and owned by MEPT BGO Diversified, the team behind this property implements best practices in energy, waste and climate risk management. Learn more�here.

Congratulations to all of the 2025 Jackson Control Sustainability Awards winners. These properties and teams are more than just recipients of a title-they are trailblazers and educators, showing what's possible when sustainability is treated not as a trend but as a core value.

By recognizing their efforts, the IREM Foundation and Jackson Control aim to inspire others in the real estate industry to adopt similar strategies and make meaningful progress toward a greener built environment.

IREM� and RICS collaborate to shape real estate worldwide

Thu, 15 May 2025 21:03:17 GMT

The Royal Institute of Chartered Surveyors (RICS), based in the United Kingdom, was founded more than 150 years ago and now has 130,000 members across 140 countries. RICS' mission is to "effect positive change in the built and natural environments," and its staff and members fulfill this objective by providing education and qualifications, networking events, promotion of the profession, professionalism, and advocacy on government policies. RICS has a proven track record in the real estate industry for advancing knowledge and upholding standards and continues to shape legislation related to real estate in several key global markets.

IREM's global strategist identified RICS as an association with far-reaching impact, an IREM-compatible mission, and like-minded members. Based on these compatibilities, IREM partnered with RICS on a number of collaborative projects.

This collaboration launched with the RICS office based in Dubai, United Arab Emirates (UAE), which oversees the RICS presence in the Middle East and Africa. Given the places IREM has already established relationships, and areas where IREM sees opportunity for growth, we decided to target this region first, kicking off with an education session hosted in partnership with RICS in Dubai in September 2024.

IREM member Waqar Hasan, CPM^�, presented a session on Cybersecurity for the Property Management Company, along with a speaker provided by RICS. The event was very well received and attended, so IREM and RICS decided to repeat it in February 2025 in Saudi Arabia. Hasan traveled to Riyadh for this session, which was attended by over 30 professionals and led to several valuable connections for IREM and advanced IREM's emergence in the Saudi market.

Building on this success, IREM decided to focus on South Africa for the next initiative with RICS. In June 2025, IREM is sponsoring the RICS and Women's Professional Network Africa annual conference in Johannesburg, South Africa. While IREM has a chapter based in the South African Gauteng province, partnering with RICS gives IREM a chance to reach more professionals across the country, and across Africa. IREM is excited to participate in this event and promote the introduction of the IREM Africa Portal, an online resource for professionals across Africa. The portal exemplifies IREM's commitment to reaching more diverse audiences; using the RICS conference as a launching pad will help ensure success. "I'm honored to be able to travel to Johannesburg, represent IREM at this event, and officially roll out the IREM Africa Portal," says 2025 President Dawn Carpenter, CPM. "RICS is a highly respected institution globally. This as an opportunity aligned with IREM's strategy and an innovative way to advance our programs outside the U.S."

Get strategic with AI: Join an IREM-exclusive virtual forum June 4

Tue, 20 May 2025 17:58:39 GMT

Join top property management leaders and executives at an IREM^� virtual event, "AI Forum: Strategic Readiness," on June 4, 2025, from 10:00 a.m. to 1:00 p.m. CT. This exclusive session is your gateway to understanding how AI can revolutionize building operations, strategy, and analytics-and how to lead your organization confidently into the AI-powered future.

Why this matters now

AI is no longer a concept of the future-it's actively reshaping property management today. From automating time-consuming tasks to predicting maintenance needs and analyzing tenant trends, AI is helping managers boost efficiency, improve service delivery, and make smarter, data-informed decisions.

And that's just the beginning.

To help you make sense of the rapidly evolving Proptech landscape, IREM has assembled the industry's top AI experts. This is your opportunity to learn from the best-without leaving your desk.

What to expect

This forum is more than just a webinar-it's an education experience developed by experts to inform today's property managers:

Three dynamic panel discussions featuring practical advice on integrating AI into property management operations.
Focused 15-minute breakout sessions after each panel to offer deep dives into tools, tactics, and real-world applications of AI across different areas of real estate.
A clear understanding of how AI can not only streamline your operations, but also elevate owner, tenant/resident and investor satisfaction.

Key takeaways

Here's a glimpse of what you'll learn:

How generative AI is transforming property management
Strategies for developing and implementing an AI roadmap in your organization
Ways to enhance reporting and analytics using AI tools
How to identify and partner with the right Proptech vendors
What real estate owners and investors really want to know about AI
The latest AI trends and technologies shaping the future of the industry

Who should attend?

This event is designed for:

Property managers in leadership or decision-making roles
Real estate executives looking to stay ahead of the curve
Technology leaders ready to drive innovation in their organizations

Event Details

Date: June 4, 2025
Time: 10:00 a.m. - 1:00 p.m. CT
Location: Online
Price: $129 for members | $159 for non-members

Don't miss this opportunity to lead your organization into the future of property management. Discover how AI is redefining the industry-and how you can be at the forefront of that change.

From talent to tenacity: Insights from PropertyCon: An IREM Education Experience

Fri, 09 May 2025 23:29:19 GMT

A warrior's mindset: Dr. Drew Pinsky opens PropertyCon with resilience

Much like ER doctors, property managers are no strangers to high-stress, high-stakes situations. That's why Dr. Drew Pinsky, renowned internist, addiction medicine specialist and media personality, struck a chord during his opening keynote by calling them "a group of warriors." His message: resilience isn't born-it's built.

"Resiliency is a process," Dr. Drew shared, recounting his own journey through medical training. "It takes a long period of time to develop flexibility and resiliency." One of his top tips for managers feeling overwhelmed? Learn to delegate. It's not a weakness-it's a leadership skill.

The talent equation: Recruit, retain, reward

In a standout breakout session, Jasmyn Sylvester, CPM^�, ACoM^�, Director of Property Management at LBX Investments, didn't mince words: "Every one of us in this room should be considering talent a high priority."

Backed by compelling data, Sylvester pointed to studies showing that:

50% of organizations don't know how to retain their best employees.
Nearly 75% of workers want to advance-and will leave if they don't see a path forward.

What's driving dissatisfaction? The usual suspects: stagnant compensation, lack of advancement, and feeling undervalued.

Sylvester's solutions are as practical as they are powerful:

Involve every voice at the table, including those in proptech and operations.
A simple "thank you" can reduce turnover by 30%.
Respect personal time: "If I'm working off hours, I work offline. I don't want my team to feel pressure to respond."

And when employees speak up, act. As one attendee shared, a colleague was given training opportunities simply because their interest came up in conversation. Listening isn't enough-follow-through matters.

Mindful leadership: Beyond multitasking

Joe Greenblatt, CPM^�, Founder of Sunrise Management and IREM Past President, led a compelling session on mindfulness as a leadership strategy. His core message? Presence is power.

"We're not Microsoft Windows," Greenblatt said. "We're really bad at multitasking." Instead, he advocates for time allocation over time management and challenged leaders to reflect: "Are you giving your team the time they need-or just answering emails all day?"

Audience members responded with traits of mindful leaders: they listen more, talk less, and consider how others experience them.

His advice for leaders looking to level up? Consider an executive coach-and take a hard look in the mirror.

Mentorship matters: Cultivating the next generation

Dr. Debbie Phillips, CPM^�, Ph.D. and founder of The Quadrillion, took the stage to talk about meaningful mentorship. Her guiding principle is that mentors are here to help, not fix.

Effective mentorship, she said, starts with building trust:

Learn about the mentee's life outside of work.
Set up regular, structured check-ins.
Always maintain confidentiality.

Her mentoring playbook includes high expectations and tough love, but also genuine curiosity: "Ask, 'How did it help you?'-and really listen to the answer."

Perhaps most importantly, mentorship is a two-way street. Senior leaders can (and should) learn from junior team members, especially when it comes to technology and innovation.

Beyond talent: A jam-packed PropertyCon experience

Women in Leadership Luncheon spotlighted powerhouse voices in real estate.
AI and ChatGPT sessions revealed how technology is transforming operations.
Sustainability and CAM management panels gave actionable insights on efficiency and transparency.
Future of the Industry breakfast with panels on the Future of Networking, Proptech, and Digital Rights.
IREM Foundation's Honoring Sustainability luncheon, sponsored by CDM360 Workplace Experience, featured a panel discussion on the importance of sustainable practices and celebrated 2025 Jackson Control Sustainability Award recipients.
An IREM Foundation Virtual Silent Auction, with IREM education packages, a South African safari, a 7-night stay for 2 in Los Cabos, and unique collectibles, raising $18,000 to support the Foundation's mission.
Keynote Adrianne Haslet, a Boston Marathon bombing survivor, closed the conference with a heart-stirring message about purpose, grit, and showing up every day-even when it's hard.

In the words of 2025 IREM President Dawn Carpenter, CPM^�, "It's fantastic to see how the idea of PropertyCon, born three years ago, evolved into an event even better than we had imagined."

Looking ahead

2025 PropertyCon made one thing clear: in a profession defined by change, your people are your power. Whether it's through better listening, smarter delegation, or intentional mentorship, the path to retention and growth starts with showing up-for your team, and for yourself.

Next stop: 2026 PropertyCon in Austin!

Let the countdown begin.

Fair housing: Progress made, challenges ahead

Mon, 31 Mar 2025 21:45:48 GMT

As we reflect on the progress made, we also acknowledge the ongoing challenges in achieving truly fair and inclusive communities. Fair Housing Month serves as a reminder that access to safe, affordable housing is a fundamental right, and real estate management professionals play a role in ensuring equity in the housing market.

Types of? housing covered

The Fair Housing Act applies to various housing types, ensuring broad protection against discrimination. This includes rental housing, apartments, houses, and homes for sale. It also encompasses public housing, subsidized housing, and other forms of government-assisted housing. This broad coverage is crucial for ensuring diverse housing options are accessible without discrimination.

IREM^� resources on fair housing

IREM unequivocally supports the federal Fair Housing Act. We believe equal opportunity in housing can best be achieved through continued leadership, observance of law, education, and cooperation of the real estate industry and the public through a free and open housing market.

As an educational leader, IREM provides resources and tools to help real estate management professionals learn more about fair housing issues:

Fair Housing Skill Badge, provides an overview of how fair housing laws impact all aspects of property operations, from leasing to daily operations to lease termination, and the daily actions and decisions made when working with current and prospective residents.
Managing Affordable Housing certification course, which provides essential information for both experienced and new property managers to understand and implement the essentials of residential property management, with a focus on the unique issues related to affordable housing. This course is also among those that meet the requirements to earn ARM^� certification.
One dog, Two dogs, Parrot? Recent developments in managing assistance animal requests. Learn the difference between assistive animals and pets and how to differentiate between a service animal and a support animal. Review what kind of accommodation you may need to approve, what questions you can ask, and when it's OK to ask for written verification. Understand what animals may and may not be allowed as service and/or support animals and how to manage requests for multiple animals.

IREM policies on fair housing

IREM believes in equal opportunity in housing and supports the right of all people to freely choose where they will live without the constraint of prejudice or discrimination. IREM opposes practices and policies that have a known discriminatory effect on any demographic group defined by race, color, religion, national origin, sex, handicap, familial status, sexual orientation, or gender identity.

Disparate impact

Disparate impact is a policy or practice which is neutral on its face, but which disproportionately affects a group of people defined by one of the fair housing laws' protected characteristics, without a legitimate business necessity for the practice.

IREM is opposed to policies and practices which are known to have a disparate impact on any demographic group defined by race, color, religion, national origin, sex, handicap, familial status, sexual orientation, or gender identity.

However, IREM supports the ability for real estate professionals to continue such policies or practices if there is a legitimate business purpose for the policy, and that purpose cannot be accomplished in a readily identifiable and not unduly burdensome means with a less discriminatory impact. IREM further opposes actions that require unreasonable research into whether such policies or practices have a disparate impact or discriminatory effect.

Source of income discrimination

Some state and local governments have designated source of income as a protected class under their fair housing laws forcing property managers to accept tenant-based subsidies. By accepting these subsidies, landlords must also accept lease amendments to comply with government requirements.

We support government-assisted housing and making affordable housing available to all citizens. However, we believe that involvement in these programs should be voluntary and oppose any policies that require owners of private housing to surrender their property rights.

The selection of tenants and the terms of the contractual relationship are functions of the property owner or manager, not the government. Allowing certain tenants to have different (government-mandated) provisions included in their leases puts increased financial and administrative burdens on housing providers and may be unfair to other residents.

Thanks to the Fair Housing Act, we've made incredible strides over the past half century toward a housing environment with equal opportunity for all. However, few would argue that there's not more work to be done in achieving a more equal housing market. IREM will continue our work to improve housing opportunities for all, by educating our members and working with HUD to ensure efficient and effective policy.

Navigating a career in real estate management: A conversation with Rita Khan, CPM�, ARM�, ACoM�

Tue, 25 Mar 2025 15:29:18 GMT

A journey rooted in real estate

Rita first dipped her toes into real estate while still in college, working as a realtor and administrative assistant before transitioning into student housing management. While working on her degree in American Culture, she was climbing the ranks from leasing agent to community manager, condominium and homeowners' association (HOA) management, and even attended law school. Her experience as a portfolio manager led to Rita's current role at Hirzel Law, a firm specializing in real estate and condominium law.

Marketing meets real estate law

At Hirzel, Rita's role bridges the gap between real estate management and legal expertise. "We work directly with board members and property managers, providing legal resources and support," she explains. Her responsibilities span digital marketing, social media management, content creation, and event coordination. Rita also co-hosts a podcast, Hirzel's Condo Chronicles, covering the key topics impacting condominium and HOA communities today. "People love our blogs and podcasts, and knowing that we're making a difference is fulfilling."

The IREM^� Foundation's role in supporting Rita's career

Property managers often begin their careers with ARM (Accredited Residential Manager^�) or ACoM (Accredited Commercial Manager^�) certification, as they may not yet have the experience to qualify for the CPM (Certified Property Manager^�) designation. These certifications give them a professional advantage while they build knowledge and prepare for the next career steps.

Early career and younger professionals may also need some financial help towards achieving IREM certification. The IREM Foundation embraces these future leaders with scholarships and grants that support their ambitions. "From day one, the IREM Foundation has been there," says Rita. "I received a scholarship early on and was able to essentially supplement my courses, get that 75% scholarship and get that ARM certification."

Soon after earning her ARM, Rita became involved with her local IREM chapter. With the help of the chapter president at the time, Rita was able to get more scholarship assistance from the Foundation. This momentum led her to becoming more involved; she attended a couple of meetings and started connecting.

"Some of the people that I've met at the local chapter have been kind of those influences, or those, you know, cheerleaders, that just kind of said, hey, keep going, the ultimate thing that you want to do is get your CPM. And so I said, Okay, why not?" That encouragement catapulted Rita to earn CPM certification.

Advice for aspiring real estate professionals

For those considering a career in real estate management, Rita emphasizes the value of education and networking. "IREM and the IREM Foundation provide incredible support through scholarships, mentorship, and career development," she says. "If you're serious about this field, get involved and take advantage of these resources."

Final thoughts

Rita Khan's journey highlights the many paths you can take in real estate management. It's not all about leasing, maintenance and operations. In Rita's case, she found her professional niche in marketing real estate law. This field offers endless possibilities.

Learn more at�irem.org.

Are you ready for PropertyCon: An IREM Education Experience?

Tue, 11 Mar 2025 22:25:39 GMT

Dr. Drew Pinsky - Building resiliency in a chaotic world?

At Dr.?Drew?Pinsky's opening keynote session, participants will learn skills to take control of their lives when life as a property manager feels not so manageable.?Property managers are constantly balancing the business of real estate with the reality of tenant and resident complexities. Despite daily challenges, property managers find their careers rewarding, fulfilling, and replete with opportunity. No two days are the same!

At the same time, every property manager has a story - the 2 a.m. burst pipe, fires, the tree that fell over during a storm, a resident's death, and even murder! Even the most serene property manager has a serenity limit. How do you keep it all together?

During his career as an internist and addiction specialist, Dr. Drew has seen it all. He's graced with the rare ability to examine any issue through a lens of experience, understanding, science and insight. Walk away with the tools and strategies you need?to build resiliency when it comes to navigating challenging times.?

IREM^� is delighted to welcome?Dr.?Drew and his expertise on Building resiliency in a chaotic world at 8:30 a.m. on April 23, 2025.?

Listen to a special From the Front Lines episode featuring an interview with Dr. Drew. Listen now.

Closing keynote address: Adrianne Haslet

The terrorist attack at the 2013 Boston Marathon was a life-changing event that killed three people and injured hundreds more, including PropertyCon closing keynote speaker Adrianne Haslet, who lost part of her left leg that day. At the time of the attack, Adrianne was a professional ballroom dancer at the height of her career.

Under any circumstance, this tragedy would derail even the most resilient among us. But not Adrianne, who was determined to survive and thrive. In her own words, she says, "I refuse to be called a victim. A victim is defined by something that happened in their life. I am a survivor, defined by how I live my life."

She not only learned a new way to navigate her life, but she's also become an inspiration. Appearing alongside CNN's Anderson Cooper in The Survivor Diaries, a documentary that follows her recovery journey, she shared her vulnerability during those early days. Since then, she's appeared on the covers of Sports Illustrated, People, and Time magazines. She's spoken alongside then-Vice President Biden, President Bill Clinton, the President of Nepal, and her debut TED talk has over 18+ million views. She was named one of Cosmo's Most Powerful Women. But her most cherished accolade was being honored by the ADL at the Kennedy Center for her work speaking out against terrorism, antisemitism, and hate.?

And if you were wondering, yes, she remains a distance runner, and ran in several Boston Marathons, most recently placing fourth in the division she advocated for over six years. You can also see her in an IMAX Film titled The Heart of New England, a look into the tenacity and courage of those who call it home.

Adrianne hopes her emotional honesty will serve as an example to others looking to overcome adversity in their own lives.?See her on Thursday, April 24, from 3:45 - 5:00 p.m.?

See you in Boston!

Not only will you have a chance to master the latest in everything from CAM reconciliation to leasing and AI, but you'll also return to your current role refreshed, with new ideas to maximize your property's value and build better connections with your teams, tenants, and residents.

IREM thanks our event sponsors, who've helped us bring PropertyCon to life. It's only with their support that we can bring our members this 2-day immersive education experience.

Insights from IREM� Income/Expense IQ National Summary

Mon, 15 Dec 2025 22:14:49 GMT

Product has been discontinued.

This year's report features insights from data submitted by 4,800 submissions across the U.S. from 2023 end of year reports. Each person who submitted data for the benchmarks received one free benchmark for the asset type of their choice in any metropolitan service area.

Benchmarking and performance trends

By comparing property performance to industry benchmarks, property managers can identify trends, assess competitiveness, create budgets, and evaluate management efficiency. The national summary reveals divergent performance trends across property types.

Multifamily continues its strong growth trajectory with a 5% year-over-year increase in total gross rents, reaching $20,420.92 per unit. This marks a significant 63% increase since 2015.

Office buildings face challenges with a 4% decline in total gross rents in 2023, settling at $20.47 per square foot. However, the long-term trend remains positive with a 15% increase since 2015.

Industrial properties demonstrate resilience with a robust 29% jump in total gross rents in 2023, reaching $8.49 per square foot. This represents a 23% total increase since 2020.

Impact of operating expenses

Rising operating expenses are a critical factor impacting profitability across all property types. The national summary breaks down these expenses by category, allowing for targeted cost optimization strategies. Key findings include:

Multifamily - Operating expenses rose by 12% in 2023 to $8,419.88 per unit. The overall increase since 2015 stands at a substantial 61%.
Office - Operating expenses climbed 7% in 2023 to $11.15 per square foot, representing a 27% increase since 2015.
Industrial - Operating expenses surged by 37% in 2023 to $3.03 per square foot. However, this represents an 18% decrease from 2020.

Inflation in the price of labor, materials, and services necessary to operate and maintain a property necessitated the operating expense increases. In fact, the ratios of total operating expenses to total gross rents for multifamily and office are nearly the same in 2023 as they were in 2015.

Multifamily

2023: $8,420 in total operating expenses � $20,421 in total gross rents = 41%
2015: $5,243 � $12,547 = 42%

Office

2023: $11.15 � $20.47 = 54%
2015: $8.80 � $17.82 = 49%

About the Income/Expense IQ platform

Through the Income/Expense IQ platform, property managers can use the benchmarks to access metro area data, customize dashboards, and use data visualization tools to facilitate informed decision-making. Users can download financial comparison benchmarks into Microsoft Excel, and make comparisons that include total income, total operating expenses, and net operating income.

Download the national summary

The benefits of AI for real estate management

Thu, 18 Dec 2025 19:24:58 GMT

Generative AI can create text, audio, images, and videos in a matter of seconds. ChatGPT's technology interacts with users in a conversational way. The language model can answer questions and assist in routine tasks such as drafting marketing descriptions for properties, freeing you to focus on business performance and tenant satisfaction.

With the AI market projected to reach $407 billion by 2027, the benefits of AI are far-reaching and only in the beginning stage of discovery. Here are some ways this technology can help improve your company's everyday processes and overall success.

Marketing your properties

Effectively promoting your properties to prospects is one of your highest priorities, but this task can become time-consuming and tedious, especially for those without a marketing background. This is where AI-driven tools can help.

Creating compelling language and images to market your commercial and residential properties is an easier task with AI technology. From writing social media posts to emails for prospects, projects that previously took hours can now take seconds. There is even virtual staging technology available to design a look and feel to take your asset images to the next level.

Keep in mind that anything generated by AI still requires human input. While AI tools are great assistants, it is essential for you to develop a review process for accuracy and quality.

Answering routine questions

As prospects search for the perfect property, it is common for them to have many questions. When those answers can't be found on your website and it's too late to call the office, having a simple way for them to connect with you in real time is ideal. AI tools-such as customizable chatbots-do just that, and more.

Chatbots can receive inquiries and provide personalized responses back to online visitors in an instant. As the chatbot interacts with them, it evolves as it learns, making it a valuable extension of your team. Further, this tool provides 24/7 support for your prospects and tenants, and peace of mind for you.

Predicting maintenance

AI-enabled maintenance platforms can predict potential issues with equipment-such as HVAC systems-before problems happen. These predictive maintenance tools analyze data sources to determine where faults may occur. This advanced warning enables you to schedule maintenance in a timely manner-reducing downtime, extending the lifespan of your essential systems, and saving you money.

Enhancing the tenant experience

As you and your team determine which AI tools to adopt, the greatest beneficiaries of this technology will likely be your tenants. Using AI for repetitive tasks allows more time for you to focus on and respond to their needs and requests, which can lead to higher satisfaction, better relationships, and greater retention.

Conclusion

While AI will never replace the value and impact of human input and interaction, it can help your business succeed in many ways. Boosting efficiency, saving time and money, and increasing tenant satisfaction are just a few benefits of this powerful technology.

About the author

Vanessa Perry is a Content Developer for London Computer Systems, a developer of business-critical technologies. The company's flagship product, Rent Manager property management software, incorporates advanced accounting, maintenance, and CRM systems; customizable commercial and residential portfolio tools; and integrations with the industry's leading PropTech providers.�

IREM's 2019 Income/Expense Analysis Reports on Conventional Apartments

Mon, 15 Dec 2025 22:16:05 GMT

Photo: iStock.com/lamstocker

Product has been discontinued.

IREM's Income/Expense Analysis Reports help evaluate the performance of properties effectively by providing clean, reliable data. Data collected includes total collections, total expenses, operating ratios, vacancy rates and rent loss year over year. Reports are audited to ensure the information received is relevant to normal operating experience.

To create the 2019 Income/Expense Reports for conventional apartments, 2018 data was collected from 4,224 properties with 894,868 units in four categories - elevator buildings, low-rise buildings with 12-24 units, low-rise buildings with more than 25 units, and garden buildings.

These are the highlights:

Net Operating Income
Net Operating Income (NOI) is defined as income remaining after operating expenses are paid, but before expenditures for ground rent, mortgage interest and amortization, capital improvements and income tax. In 2018, elevator buildings reported the highest NOI at $12.34 per square foot, but this is an increase of 5.0% over 2017. Low-rise buildings with 12-24 units reported the lowest NOI at $5.96 per square foot, a decrease of 2.0% over 2017. Low-rise buildings with 25 or more units came in with an increase of 6.8% at $8.77 per square foot, and garden apartments reported $7.98 per square foot, a 4.2% increase.

Vacancies and Rent Loss
Vacancies and rent loss vary among metropolitan areas, but overall, 2018 results varied little from 2017. The lowest levels were found in Rochester, NY, with a median loss of 4% or less for three of the four building types reporting.

Total of all Expenses
Across the U.S., operating expenses ranged from $4.12 to $10.84 for all building types. Northeastern states reported the highest expenses for all building types, with elevator buildings reporting the most at $10.84 per square foot.

Operating Ratio
Operating ratio is total expenses divided by total collections. The lower the number, the better. Nationally, low-rise buildings with 12-24 units experienced the highest operating ratio at 56.1%, a 12.6% increase over 2017, while garden apartments reported the lowest at 44.8%. �Regionally, low-rise buildings with 12-24 units in the Mid-Atlantic States experienced the highest operating ratio at 81.3%, while garden buildings in the Rocky Mountain and Northwest regions reported the lowest at 29.2%.

Annual Turnover Ratio
Turnover ratio is calculated by dividing the number of new tenants moving in each year over the total number of apartments in the building. All four building types reported decreases nationally, with garden apartments experiencing the largest turnover ratio at 44.9% and low-rise buildings with 12-24 units reporting the lowest at 28.3%.

IREM's 2019 Income/Expense Analysis Reports are available as hard-copy books, interactive PDFs that enable data downloads into Excel files, and customizable cloud-based online labs that provide 20 years of data. And, data can be sorted by metropolitan area, building age and type, geographic location, and a few more ways.

In addition to conventional apartments, reports are available for these property types:

Office buildings
Shopping centers
Federally assisted apartments
Condominiums, cooperatives & PUDS

�

IREM Blog

Building global partnerships: Reflections from Japan and Korea

Why IREM visited Japan and Korea

Highlights from Japan

Collaboration with Japan Property Management Association

Site visits with AMO� firms

Exploring brand awareness and technology innovation

Conversations with Royal Enterprise and Relo Corporation

Media engagement and chapter planning

Highlights from Korea

Deepening academic and industry partnerships

Expanding corporate relationships

Outcomes from the trip

What this means for the IREM community

Where real estate leaders are born: Inside the IREM� Student Leader experience

From theory to practice

Faculty support and career alignment

Program benefits that make a difference

Building a network

Why the Student Leaders Program matters

2026 PropertyCon: Where property managers connect, learn, and level up

Unforgettable keynote speakers

A dynamic closing keynote, J.R. Martinez

Ethics: The backbone of property management

Special pre-conference networking session for Student members

New and expanded networking opportunities

Register now and save before February 28

Why 2026 PropertyCon belongs on your calendar

Crossing the room

Finding a path and a purpose

Mentorship and a career cornerstone

Leading through change and expanding impact

Full circle

Information on immigration Verification and the Housing Choice Voucher program

Key Points

Who is responsible for verifying immigration status of HCV households?

What does HUD mean by "owners" in its announcement?

What are your responsibilities as an HCV landlord?

What to expect in 2026: Advocacy priorities for property managers

Federal advocacy: Advancing the profession and expanding housing supply

Building relationships on Capitol Hill

State-level issues to watch in 2026

Opportunities to get involved in 2026

How Cal State Fullerton is opening pathways into property management

What IREM leaders and educators are saying

A blueprint for growing the profession

Why property resiliency starts with property managers: sustainability as a risk management strategy

What is property resiliency?

Why resiliency is a core responsibility of property managers

How sustainability strengthens property resiliency

Why every property needs a climate and sustainability risk assessment

Key components of a property-centered risk assessment

Basic property information

Resident and tenant populations

Location and market risk exposure

Risk management and resilience strategies

Turning your assessment into an action plan

Your role in building resilient properties

IREM� strategic plan 2026+: Your blueprint for real estate excellence

Strategic goals driving our future:

Leveraging data to make smarter commercial real estate decisions

The benefits of leveraging data to make informed decisions

KPIs to consider for commercial real estate

Conclusion

HUD's new criminal-screening guidance: What housing providers need to know

HUD withdraws prior guidance

Key requirements in HUD's 2025 letter

What landlords, management agents, and PHAs should do now

Disparate impact

Key provisions and directives

What it means in practice for employers, landlords, lenders

Thank you to our IREM� Industry Partners

Pinnacle level partner

Gallery level partner

Mezzanine level partner

Plaza level partners

What the 2025 IREM� Jobs Analysis tells us about the future of property management... and what people leaders should do with it

Noteworthy in this year's findings:

1. Ethics and leadership outrank everything, across every role

2. Technology is no longer its own domain. It's everywhere

Site visits with AMO^� firms

Get started... only $29 for IREM^� members

IREM^� leaders bring property management priorities to Washington, D.C.