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	<title>Irene Au</title>
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		<title>UX Is a Canary in a Coal Mine</title>
		<link>https://ireneau.wordpress.com/2015/08/19/ux-is-a-canary-in-a-coal-mine/</link>
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		<dc:creator><![CDATA[ireneau]]></dc:creator>
		<pubDate>Wed, 19 Aug 2015 17:43:35 +0000</pubDate>
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					<description><![CDATA[What design team morale means for CEOs and designers From a young designer: “I am about to graduate with a degree in Human Computer Interaction and want to focus my job search on companies that value design. How can you tell if a company ‘gets’ design and will be a place where I can be &#8230; <a href="https://ireneau.wordpress.com/2015/08/19/ux-is-a-canary-in-a-coal-mine/" class="more-link">Continue reading <span class="screen-reader-text">UX Is a Canary in a Coal&#160;Mine</span> <span class="meta-nav">&#8594;</span></a>]]></description>
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<h3 id="e343" class="graf--h3">What design team morale means for CEOs and designers</h3>
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<p id="4e15" class="graf--p graf--first"><strong class="markup--strong markup--p-strong">From a young designer: </strong><em class="markup--em markup--p-em">“I am about to graduate with a degree in Human Computer Interaction and </em><span class="markup--quote markup--p-quote is-other"><em class="markup--em markup--p-em">want to focus my job search on companies that value design</em></span><em class="markup--em markup--p-em">. How can you tell if a company ‘gets’ design and will be a place where I can be successful?”</em></p>
<p id="71a4" class="graf--p graf--last"><strong class="markup--strong markup--p-strong">From a CEO: </strong><em class="markup--em markup--p-em">“How can I make my company attractive to designers so they will want to join? Why is the design for my products just OK and not awesome?”</em></p>
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<p id="37c6" class="graf--p graf--first is-withNotes">Most designers naturally want to join a company where the design of the product is already strong, believing it reflects the value the company places on design and how well designers are set up to succeed. <span class="markup--quote markup--p-quote is-other">However, product / design quality is a <strong class="markup--strong markup--p-strong"><em class="markup--em markup--p-em">lagging indicator</em></strong> of companies’ relationship to design and only tells you part of the story.</span> It is equally important to consider<strong class="markup--strong markup--p-strong"><em class="markup--em markup--p-em">leading indicators</em></strong> as well.</p>
<p id="248a" class="graf--p"><span class="markup--quote markup--p-quote is-other">Lagging indicators are output-oriented, the results of efforts that were made in the past. They are backward-focused and trailing. Leading indicators, on the other hand, are precursors that help predict the direction something is going.</span> In public companies, for example, lagging indicators of a company’s health might include net revenue, revenue growth, and return on net assets. Leading indicators might include customer satisfaction, growth in new markets, brand recognition, or number of new patents. Both kinds of metrics are important to consider when evaluating how well a company is doing and where it’s headed. Similarly, lagging and leading indicators for product and design can help guide what companies need from design and what CEOs can do to turn design around within their companies.</p>
<p id="bed5" class="graf--p"><span class="markup--quote markup--p-quote is-other">When it comes to assessing a company’s relationship to design, it really boils down to two things: (1) design team morale and (2) product quality.</span></p>
<p id="2335" class="graf--p"><span class="markup--quote markup--p-quote is-other"><strong class="markup--strong markup--p-strong">Design team morale</strong> is a <em class="markup--em markup--p-em">leading indicator</em> for a company’s design health</span><span class="markup--quote markup--p-quote is-other">.</span> <span class="markup--quote markup--p-quote is-other">Are the designers in the company positive and happy, or do they complain about feeling disempowered or disenfranchised?</span> <span class="markup--quote markup--p-quote is-other"><strong class="markup--strong markup--p-strong">Product quality</strong> is a <em class="markup--em markup--p-em">lagging indicator</em> for a company’s design health, because it reflects all the actions, decisions, and processes the company makes, from the CEO and throughout the organization.</span></p>
<p id="1f70" class="graf--p"><span class="markup--quote markup--p-quote is-other"><strong class="markup--strong markup--p-strong">The morale of a UX team is a canary in a coal mine because everything a company does and is impacts the end user experience — the strategy, scope, process, and talent all manifest in the design. </strong></span><span class="markup--quote markup--p-quote is-other">Yet the design team often feels the least empowered to fix the experiences they’re responsible for designing.</span><span class="markup--quote markup--p-quote is-other"> If designers are not happy, it likely reflects larger issues with the company</span><span class="markup--quote markup--p-quote is-other"> that impact <em class="markup--em markup--p-em">current and future </em>products under development.</span><span class="markup--quote markup--p-quote is-other">Moreover, if designers are not happy, it’s really hard for them to create a joyful experience.</span></p>
<p id="197d" class="graf--p">You can chart the relationship between design team morale and product quality into a 2&#215;2 box to infer where things are at and what is needed:</p>
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<p id="1182" class="graf--p">Let’s take a look at each box and what it means:</p>
<h4 id="f979" class="graf--h4"><strong class="markup--strong markup--h4-strong">Design team morale is negative;<br />
Product quality is poor</strong></h4>
<p id="446b" class="graf--p">Under this scenario, it’s likely that the company lacks a strong vision for what it wants to do and/or how to get there. The product is confused because internally the company lacks clarity. <span class="markup--quote markup--p-quote is-other">The design team’s morale is low because they don’t feel empowered to solve the company’s problems; the problems go beyond the purview of the design team.</span></p>
<p id="dc04" class="graf--p"><strong class="markup--strong markup--p-strong"><em class="markup--em markup--p-em">What’s needed from design and the CEO:</em></strong> The company needs a strong vision that senior leadership can communicate and sell to everyone. <span class="markup--quote markup--p-quote is-other">Design can help shape strategy by making vision tangible and helping leaders understand possible outcomes.</span> <span class="markup--quote markup--p-quote is-other">In order for this to be possible, </span><span class="markup--quote markup--p-quote is-other">there needs to be a healthy, close relationship between the design leader and company leaders</span><span class="markup--quote markup--p-quote is-other">.</span> If a clear vision for the future exists, it’s incumbent upon the design leader and CEO to rally the team to see the opportunity ahead and be excited about delivering it.</p>
<p id="682a" class="graf--p"><span class="markup--quote markup--p-quote is-other">Within product development teams, designers suffer the most when there is insufficient process. Process can often be overlooked or undervalued within companies trying to move quickly, but a little bit of the right process can help teams move even faster toward the desired goal.</span> Process can keep a team focused by clarifying escalation paths and how decisions get made. <span class="markup--quote markup--p-quote is-other">The first design created is rarely the best; use process to carve out sufficient time for designers to explore, design, prototype, and iterate.</span></p>
<h4 id="497d" class="graf--h4"><strong class="markup--strong markup--h4-strong">Design team morale is positive;<br />
Product quality is poor</strong></h4>
<p id="a390" class="graf--p">There can be a variety of explanations for this scenario but rarely are designers ever happy to work at a company that is shipping a bad product unless they believe in the future. Under this scenario, the company is likely orchestrating a pivot or change that gives the designers hope.</p>
<p id="918c" class="graf--p"><strong class="markup--strong markup--p-strong"><em class="markup--em markup--p-em">What’s needed from design and the CEO: </em></strong>Designers are gaining power and influence and need to step up their efforts to get the company aligned in a single direction. They feel support from the CEO and believe they are set up to succeed. Many designers will overlook opportunities at companies in this box because they only focus on the lagging indicator of bad product quality. However, the leading indicator of design team morale suggests that things will soon improve and there is a chance to play a huge role in turning things around.</p>
<h4 id="4e0f" class="graf--h4">Design team morale is negative;<br />
Product quality is good</h4>
<p id="948d" class="graf--p">It might be surprising to know that a design team’s morale can suffer even when they are shipping products that are well-designed, but it does happen. Under this scenario, the product has likely reached some level of maturity, but the company has stopped innovating, growth is starting to stagnate, and the future is uncertain. The company ships reasonably good products but designers feel they are not helping to move the needle forward significantly.</p>
<p id="7274" class="graf--p">Another reason for this scenario may be that the designers are overwhelmed and cannot keep up with the internal demand for their skills. They are spread too thin across too many projects.</p>
<p id="6fc7" class="graf--p"><strong class="markup--strong markup--p-strong"><em class="markup--em markup--p-em">What’s needed from design and the CEO: </em></strong>The company needs to chart a future beyond the status quo, and design can be instrumental if not crucial. Companies in this box might fund innovation centers staffed with designers to disrupt or augment their current business, or they might fund skunkworks projects which include designers.</p>
<p id="005d" class="graf--p">Alternatively, if design team capacity is the problem, the team needs strong management: allocate more headcount towards design to keep up with the demand, and prioritize aggressively. Rarely are there ever enough designers to go around. Rather than spread few resources across too many projects, redirect designers’ energy toward working on a few projects really well.</p>
<h4 id="5db5" class="graf--h4">Design team morale is positive;<br />
Product quality is good</h4>
<p id="69c8" class="graf--p">Everything is running well and people are happy. While the product is successful and there is company growth, positive design team morale reflects opportunities for their growth and development, not stagnation, and such opportunities are typically the outcome of a strong vision for the company and a clear direction for how to get there.</p>
<p id="aeab" class="graf--p graf--last"><strong class="markup--strong markup--p-strong"><em class="markup--em markup--p-em">What’s needed from design and the CEO: </em></strong>With growth and success come challenges related to designing at scale and creating a coherent, consistent design. <span class="markup--quote markup--p-quote is-other">Style guides, design principles, best practices, and codification of design process are important endeavors that enable a design team to stay effective at scale.</span> Engineering can best support such efforts by building front end infrastructure that allows design to be propagated consistently, and product managers help ensure a coherency in the product by prioritizing such “design infrastructure” projects.</p>
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<h3 id="2a1b" class="graf--h3 graf--first">What this means for designers</h3>
<p id="28a3" class="graf--p"><span class="markup--quote markup--p-quote is-other">Designers vetting different job opportunities should pay attention to both the morale of the design team and the quality of the product.</span> Either in isolation will only tell you part of the story, but combined can give you a more complete picture.</p>
<p id="8cb9" class="graf--p graf--last">Once you have made that assessment, consider what the company needs from design, and decide for yourself whether you want to sign up for that challenge. No single challenge is more or less worthy than the others; everyone’s temperament and appetite for these different challenges vary. The better you know yourself and what kind of work nourishes you, the better equipped you are to choose what makes sense for you.</p>
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<h3 id="5f0c" class="graf--h3 graf--first"><strong class="markup--strong markup--h3-strong">What this means for CEOs</strong></h3>
<p id="04ed" class="graf--p">For CEOs, design team morale is a both a leading and lagging indicator, because morale is deeply affected by the sum of how the company thinks and acts. <span class="markup--quote markup--p-quote is-other">If CEOs care about the success of future projects, they need to pay attention to the morale of their design team. Connect with the design team to understand:</span></p>
<ul class="postList">
<li id="176a" class="graf--li">Are the designers proud of the work they create? Do they feel like they can do their best work? Why or why not?</li>
<li id="2fdb" class="graf--li">Does the company have access to all the skills needed to create great design? For example, do they understand who they’re designing for, what they need, how they think and feel? Do they have the skills to create beautiful products? Do they know how to move people through an experience so users feel satisfied and delighted? Can/do designers explore a range of solutions before narrowing in on the best fit for a problem?</li>
<li id="7c7f" class="graf--li">Does the company implement designs with a high degree of fidelity, or is it usually “close enough”?</li>
<li id="2d39" class="graf--li">Do designers feel they are constantly catching up and servicing requests from stakeholder functions or do they offer equivalent leadership to the rest of the organization?</li>
<li id="ca77" class="graf--li">Can you attract the best talent in the industry? If designers keep rejecting your company, why do they choose to not join?</li>
<li id="eb38" class="graf--li">How much pride does the company take in the product or service offered? <span class="markup--quote markup--li-quote is-other">How does the company prioritize respect for craft vs. getting things done?</span></li>
<li id="b588" class="graf--li"><span class="markup--quote markup--li-quote is-other">Does the company commit to iteration or do they move on to the next feature and never look back?</span></li>
<li id="f3d7" class="graf--li"><span class="markup--quote markup--li-quote is-other">How do design decisions get made? </span><span class="markup--quote markup--li-quote is-other">Who decides,</span><span class="markup--quote markup--li-quote is-other"> and what is the company optimizing for (e.g. quality, speed, ease of implementation, etc)?</span></li>
</ul>
<p id="3c34" class="graf--p graf--last">With insight into these questions, you can start to uncover that factors that contribute to low design team morale and take steps that will ultimately benefit product quality.</p>
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		<title>How to choose which job to take</title>
		<link>https://ireneau.wordpress.com/2015/08/19/how-to-choose-which-job-to-take/</link>
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		<dc:creator><![CDATA[ireneau]]></dc:creator>
		<pubDate>Wed, 19 Aug 2015 17:42:21 +0000</pubDate>
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		<guid isPermaLink="false">http://ireneau.com/?p=278</guid>

					<description><![CDATA[“Which job offer should I take?” is among the questions I get asked the most these days. While I rarely tell people exactly what to do (almost any opportunity can be a good or bad one depending on what you want to do and what you make of it), I offer questions: Which opportunity will &#8230; <a href="https://ireneau.wordpress.com/2015/08/19/how-to-choose-which-job-to-take/" class="more-link">Continue reading <span class="screen-reader-text">How to choose which job to&#160;take</span> <span class="meta-nav">&#8594;</span></a>]]></description>
										<content:encoded><![CDATA[<h3 id="bd12" class="graf--h3 graf--first"></h3>
<p id="3d00" class="graf--p graf--startsWithDoubleQuote">“Which job offer should I take?” is among the questions I get asked the most these days. While I rarely tell people exactly what to do (almost any opportunity can be a good or bad one depending on what you want to do and what you make of it), I offer questions:</p>
<ol class="postList">
<li id="2321" class="graf--li">Which opportunity will allow you to grow in ways you want to grow?</li>
<li id="031f" class="graf--li">Which opportunity will allow you to avoid the things you don’t enjoy doing?</li>
<li id="085c" class="graf--li">Which opportunity has the culture and people you will most enjoy?</li>
<li id="4560" class="graf--li">Which opportunity best sets you up to do work you’ll be proud of?</li>
<li id="43de" class="graf--li">Which opportunity would make you the most jealous if your best friend took it?</li>
<li id="9f58" class="graf--li">Which opportunity best supports your highest intention/purpose in life?</li>
</ol>
<p id="4aed" class="graf--p">Let’s take a closer look at each of these…</p>
<h4 id="38e7" class="graf--h4"><strong class="markup--strong markup--h4-strong">Which opportunity will allow you to grow in ways you want to grow?</strong></h4>
<p id="7d8d" class="graf--p">Any transition in life, whether it’s a relocation, a breakup, a job change, is about change and growth. If you’re looking for new career opportunities, it’s because you want to grow. <span class="markup--quote markup--p-quote is-other">Consider what you feel is lacking in your current</span><span class="markup--quote markup--p-quote is-other">situation</span>, and use that to inform your next move. Are there specific skills you’re hoping to learn? More senior people you want to learn from? A change in your work environment? Different problems you want to solve?</p>
<p id="a603" class="graf--p">Beyond skills, experiences, and culture, what are you curious about? What kinds of endeavors require effort and hard ware that feels like play to you?<span class="markup--quote markup--p-quote is-other">Use your next career move to feed your curiosity and gives you a chance to play.</span></p>
<h4 id="8754" class="graf--h4">Which opportunity will allow you to avoid the things you don’t enjoy doing?</h4>
<p id="7729" class="graf--p">It’s much easier to know what you <em class="markup--em markup--p-em">don’t</em> like doing than it is to know what you like to do. How would you know whether you like broccoli or not if you’ve never tried it? On the other hand, if you’ve tried it before, it’s easier to know whether you like it or not.</p>
<p id="d2e6" class="graf--p">The same is true for knowing what you want to do in life. It’s easier to know what you don’t enjoy doing in your daily work life than what you do like.<span class="markup--quote markup--p-quote is-other">Make a list of the activities that deplete your energy and take care to avoid a role that requires you to do those activities, at least, on a regular basis.</span></p>
<h4 id="d435" class="graf--h4">Which opportunity has the culture and people you will most enjoy?</h4>
<p id="4528" class="graf--p">People work for bosses, not companies. Working with a great team and supportive manager can have a significant impact on your career and emotional health which ultimately affect your well-being. Moreover, you’re likely to spend more time with your coworkers than your own spouse, children, and friends. Choose carefully!</p>
<p id="5338" class="graf--p">As you interview for jobs, <span class="markup--quote markup--p-quote is-other">take time to get to know the people you would potentially work with</span>. Who are you going to look forward to seeing when you have to wake up in the morning to go to work? <span class="markup--quote markup--p-quote is-other">Do people seem happy or are they negative and stressed out?</span> Do they laugh and have a good sense of humor or do they make inappropriate jokes? Look at the work environment. Is there delightful energy in the office or does the place feel frantic or dead?</p>
<h4 id="c816" class="graf--h4">Which opportunity best sets you up to do work you’ll be proud of?</h4>
<p id="c2f7" class="graf--p">There are few things that are more demotivating than putting in your best effort into an endeavor and feeling like you have little to show for it. <span class="markup--quote markup--p-quote is-other">Life is short — don’t waste time climbing uphill battles if you feel your best efforts are going nowhere (on the other hand, if you feel that every place has uphill battles you don’t want to or can’t fight, maybe you’re the problem)</span><span class="markup--quote markup--p-quote is-other">.</span></p>
<p id="cf59" class="graf--p">When choosing amongst different job opportunities, consider <span class="markup--quote markup--p-quote is-other">which one will give you freedom to be creative in ways that play to your strengths</span>.</p>
<h4 id="5479" class="graf--h4">Which opportunity would make you the most jealous if your best friend took it?</h4>
<p id="7e6f" class="graf--p"><span class="markup--quote markup--p-quote is-other">Jealousy and regret are great litmus tests because they instantly tell us what the heart wants. </span>Imagine if one of the opportunities were taken away from you, by a friend or rival. How would you feel? If you think you would regret not acting sooner on the opportunity, your heart is telling you something.</p>
<p id="5126" class="graf--p">Watch out for your ego though — if you want a job because it confers greater status or more money, that’s not going to sustain you in the long run.</p>
<h4 id="7c56" class="graf--h4">Which opportunity best supports your highest intention/purpose in life?</h4>
<p id="61a6" class="graf--p"><span class="markup--quote markup--p-quote is-other">We get the most fulfillment and satisfaction from work when we find the best intersection between what we enjoy doing and what the world needs from us.</span> <span class="markup--quote markup--p-quote is-other">The more you understand what your life’s purpose is and what is meaningful to you, the more clear you will be about whether an opportunity serves your highest intention in life.</span></p>
<p id="025c" class="graf--p">Amongst whatever worthwhile intentions you may have to make the world a better place, remember too that your own happiness is at stake. <span class="markup--quote markup--p-quote is-other">Your job should fit into your life in a way that allows you to live the life you want.</span>Among the considerations described above, prioritize them against other things that matter to you (e.g. the ability to pay off your mortgage or rent, being able to exercise every day, saving for your kids’ college education, avoiding a long commute, etc).</p>
<h3 id="e024" class="graf--h3">Some final thoughts</h3>
<p id="7e34" class="graf--p">A few closing thoughts —</p>
<p id="b002" class="graf--p"><strong class="markup--strong markup--p-strong">Don’t decide until there is a decision that needs to be made. </strong>I’ve talked to people who fret over the question “Which job?” before they even have a job offer in hand. There is no point in spending energy on this choice until a decision actually needs to be made. Until then, as long as an opportunity seems interesting, continue to have conversations with the company. Put one foot in front of the other: take the journey one conversation at a time.</p>
<p id="4995" class="graf--p"><strong class="markup--strong markup--p-strong">Trust your gut. </strong>Pro/con lists don’t work in this context. It’s a major life decision, and decisions that matter come from the heart. If the heart doesn’t know, it probably means you need to spend more time with the people at these companies. And if you’ve spend enough time with these people and you still don’t know the answer, it means you need to sit with yourself to understand what the heart wants.</p>
<p id="97c6" class="graf--p graf--last"><span class="markup--quote markup--p-quote is-other"><strong class="markup--strong markup--p-strong">A job is not forever, and you are not your job.</strong></span> This may not be the first job you have ever taken, and it probably won’t be your last. Trust your gut, but if it proves to be a bad choice, you can leave and find another job. Whether it works out or not, you will learn something from the experience. And that’s really all that you can expect.</p>
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		<post-id xmlns="com-wordpress:feed-additions:1">278</post-id>
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			<media:title type="html">Irene</media:title>
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		<title>Khosla Ventures Design Internship Program</title>
		<link>https://ireneau.wordpress.com/2015/02/27/khosla-ventures-design-internship-program/</link>
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		<dc:creator><![CDATA[ireneau]]></dc:creator>
		<pubDate>Fri, 27 Feb 2015 20:38:01 +0000</pubDate>
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		<guid isPermaLink="false">http://ireneau.com/?p=274</guid>

					<description><![CDATA[Design is a profession where people learn by doing.  The best designers are making all the time.  They have personal side projects; they’re constantly inventing and reinventing.  They cultivate a practice of self-reflection and iterate tirelessly. As an outcome of this practice, they become good designers because they’ve taught themselves how to be good.  At &#8230; <a href="https://ireneau.wordpress.com/2015/02/27/khosla-ventures-design-internship-program/" class="more-link">Continue reading <span class="screen-reader-text">Khosla Ventures Design Internship&#160;Program</span> <span class="meta-nav">&#8594;</span></a>]]></description>
										<content:encoded><![CDATA[<p>Design is a profession where people learn by doing.  The best designers are making all the time.  They have personal side projects; they’re constantly inventing and reinventing.  They cultivate a practice of self-reflection and iterate tirelessly. As an outcome of this practice, they become good designers because they’ve taught themselves how to be good.  At Khosla Ventures, we believe the best way to gain employable skills is to learn by doing, which is why I’m pleased to announce the launch of our <a title="Design Internship Program" href="http://www.khoslaventures.com/design-internship-program" target="_blank">Design Internship Program</a>.</p>
<p>We’ve cultivated internship opportunities with some of the most interesting startups in our portfolio and are working with the top U.S. design schools to invite students to apply.  For students who want to pursue a career making technology, services and products of the future, there is no matter way to learn than by doing.</p>
<p>In contrast to school projects, real world settings introduce a whole range of challenges that make design hard that many people don’t fully understand.  What often gets in the way of delivering great design is not lack of skills or knowledge, but the context in which the work is being done.  Maybe there is too much design by committee and there is no clear decision-making process or owner.  Or maybe the designer isn’t empowered to make design decisions stick; after all, when design decisions are a matter of creative judgment, whose opinion is the one that matters?  Maybe there isn’t a robust collaboration between design and engineering that leads to useful, innovative technological solutions directed towards fulfilling people’s needs.  Even organizational politics or inertia just makes change hard.</p>
<p>That’s why so much of what it takes to be a good designer derives not just from hard skills and knowledge but soft skills that are rarely taught:  empathy, taste and working with other people.  In the design profession, the soft skills matter at least as much as the hard skills.  Soft skills are what designers invoke to work effectively with collaborators and stakeholders, to empathize with the people they’re designing for, and to bring inspiration and delight to these people through the experiences designers create.</p>
<p>Some designers struggle to land jobs because they haven’t gained enough real-world experience collaborating with cross-functional teams to build something greater than an individual working alone could ever do.  This is why we believe coursework would be interwoven with internships so that knowledge gained in an academic setting could be applied, and one’s experiences in the workplace would then inform future studies.</p>
<p>While many startups would love to hire interns, it can be really hard to connect with students.  Early stage companies often don’t have the brand recognition or resources to reach out to top schools to attract students for internships.  Yet, they are often great environments for students to gain real world experience.</p>
<p>Khosla Ventures aims to help solve this problem by connecting startups with design students.  In doing this we hope to create a win-win situation by advancing design education while assisting our companies.</p>
<p>We are now accepting applications for summer 2015, for any student interested in user research, visual design, interaction design and front-end development.  Applicants are considered on a rolling basis, so <a title="Design Internship Program Application" href="http://www.khoslaventures.com/design-internship-program/application" target="_blank">apply now</a> to be considered for these opportunities.</p>
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		<post-id xmlns="com-wordpress:feed-additions:1">274</post-id>
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			<media:title type="html">Irene</media:title>
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		<title>“One Hundred and Eighty Degrees” by Federico Moramarco</title>
		<link>https://ireneau.wordpress.com/2014/12/18/one-hundred-and-eighty-degrees-by-federico-moramarco/</link>
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		<dc:creator><![CDATA[ireneau]]></dc:creator>
		<pubDate>Fri, 19 Dec 2014 05:45:14 +0000</pubDate>
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		<guid isPermaLink="false">http://ireneau.com/?p=271</guid>

					<description><![CDATA[“One Hundred and Eighty Degrees” by Federico Moramarco Have you considered the possibility that everything you believe is wrong, not merely off a bit, but totally wrong, nothing like things as they really are? If you&#8217;ve done this, you know how durably fragile those phantoms we hold in our heads are, those wisps of thought &#8230; <a href="https://ireneau.wordpress.com/2014/12/18/one-hundred-and-eighty-degrees-by-federico-moramarco/" class="more-link">Continue reading <span class="screen-reader-text">“One Hundred and Eighty Degrees” by Federico&#160;Moramarco</span> <span class="meta-nav">&#8594;</span></a>]]></description>
										<content:encoded><![CDATA[<p>“One Hundred and Eighty Degrees”<br />
by <em>Federico Moramarco</em></p>
<p>Have you considered the possibility<br />
that everything you believe is wrong,<br />
not merely off a bit, but totally wrong,<br />
nothing like things as they really are?</p>
<p>If you&#8217;ve done this, you know how durably fragile<br />
those phantoms we hold in our heads are,<br />
those wisps of thought that people die and kill for,<br />
betray lovers for, give up lifelong friendships for.</p>
<p>If you&#8217;ve not done this, you probably don&#8217;t understand this poem,<br />
or think it&#8217;s not even a poem, but a bit of opaque nonsense,<br />
occupying too much of your day&#8217;s time,<br />
so you probably should stop reading it here, now.</p>
<p>But if you&#8217;ve arrived at this line,<br />
maybe, just maybe, you&#8217;re open to that possibility,<br />
the possibility of being absolutely completely wrong,<br />
about everything that matters.</p>
<p>How different the world seems then:<br />
everyone who was your enemy is your friend,<br />
everything you hated, you now love,<br />
and everything you love slips through your fingers like sand.</p>
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		<post-id xmlns="com-wordpress:feed-additions:1">271</post-id>
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			<media:title type="html">Irene</media:title>
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		<title>UX book recommendations</title>
		<link>https://ireneau.wordpress.com/2014/10/07/ux-book-recommendations/</link>
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		<dc:creator><![CDATA[ireneau]]></dc:creator>
		<pubDate>Wed, 08 Oct 2014 00:15:04 +0000</pubDate>
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		<guid isPermaLink="false">http://ireneau.com/?p=265</guid>

					<description><![CDATA[I frequently get asked for recommendations for books on UX.  Here is my short list of favorites: The Design of Everyday Things, Don Norman This seminal book on human factors and engineering psychology changed my life and set me off in a direction that changed the course of my education and career. The Elements of &#8230; <a href="https://ireneau.wordpress.com/2014/10/07/ux-book-recommendations/" class="more-link">Continue reading <span class="screen-reader-text">UX book recommendations</span> <span class="meta-nav">&#8594;</span></a>]]></description>
										<content:encoded><![CDATA[<p>I frequently get asked for recommendations for books on UX.  Here is my short list of favorites:</p>
<p><div><a href="http://www.amazon.com/Design-Everyday-Things-Revised-Expanded-ebook/dp/B00E257T6C/">The Design of Everyday Things</a>, Don Norman</div>
<div>This seminal book on human factors and engineering psychology changed my life and set me off in a direction that changed the course of my education and career.</div>
<div></div>
<div></div>
<p><div><a href="http://www.amazon.com/The-Elements-User-Experience-User-Centered/dp/0321683684/">The Elements of User Experience</a>, Jesse James Garrett</div>
<div>In this book, Jesse deftly describes the various facets of user experience and how they are all connected, from how the product looks to how it works to the overall company strategy.  It&#8217;s the first book I will send any executive interested in user experience design.</div>
<div></div>
<div></div>
<p><div><a href="http://www.amazon.com/Dont-Make-Me-Think-Usability/dp/0321344758/">Don&#8217;t Make Me Think</a>, Steve Krug</div>
<div>Even if you never run a usability study, it&#8217;s helpful to understand how studies are run.  If you are working in a startup, chances are likely that you will need to run a guerilla study sometime.</div>
<div></div>
<div></div>
<p><div><a href="http://www.amazon.com/Designing-Visual-Interfaces-Communication-Techniques/dp/0133033899/">Designing Visual Interfaces: Communication Oriented Techniques</a>, Kevin Mullet and Darrell Sano</div>
<div>
Understanding human cognition and perception will only make you a better designer.  Sadly, this book is out of print and can be hard to find, but it is one of the best books on visual interface design I have ever seen.  Well worth the expense and effort to get the book.</p>
</div>
<div></div>
<p><div>It&#8217;s also worth checking out the library of titles from <a href="http://rosenfeldmedia.com/books/">Rosenfeld Media</a> (disclosure: I am on the editorial and strategic board).  Rosenfeld Media is the best-known publisher of UX-related books.  Each one is beautifully designed and authored by an expert in that area of specialization.</div>
<div></div>
<div></div>
<p><div>Happy reading!</div>
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		<post-id xmlns="com-wordpress:feed-additions:1">265</post-id>
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		<title>&#8220;On Children&#8221; by Kahlil Gibran</title>
		<link>https://ireneau.wordpress.com/2014/09/05/on-children-by-kahlil-gibran/</link>
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		<dc:creator><![CDATA[ireneau]]></dc:creator>
		<pubDate>Fri, 05 Sep 2014 21:50:15 +0000</pubDate>
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		<guid isPermaLink="false">http://ireneau.com/2014/09/05/on-children-by-kahlil-gibran/</guid>

					<description><![CDATA[On Childrenby Kahlil Gibran Your children are not your children.They are the sons and daughters of Life&#8217;s longing for itself.They come through you but not from you,And though they are with you yet they belong not to you. You may give them your love but not your thoughts,For they have their own thoughts.You may house &#8230; <a href="https://ireneau.wordpress.com/2014/09/05/on-children-by-kahlil-gibran/" class="more-link">Continue reading <span class="screen-reader-text">&#8220;On Children&#8221; by Kahlil&#160;Gibran</span> <span class="meta-nav">&#8594;</span></a>]]></description>
										<content:encoded><![CDATA[<p><strong>On Children<br /></strong>by <em>Kahlil Gibran</em></p>
<p>Your children are not your children.<br />They are the sons and daughters of Life&#8217;s longing for itself.<br />They come through you but not from you,<br />And though they are with you yet they belong not to you.</p>
<p>You may give them your love but not your thoughts,<br />For they have their own thoughts.<br />You may house their bodies but not their souls,<br />For their souls dwell in the house of <span class="aBn"><span class="aQJ">tomorrow</span></span>,<br />which you cannot visit, not even in your dreams.<br />You may strive to be like them,<br />but seek not to make them like you.<br />For life goes not backward nor tarries with yesterday.</p>
<p><em>(Thank you Satish Ramachandran for sending this to me.)</em></p>
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		<post-id xmlns="com-wordpress:feed-additions:1">263</post-id>
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			<media:title type="html">Irene</media:title>
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		<title>Job Opportunity:  Visual Designer, Lumiata (San Mateo, CA)</title>
		<link>https://ireneau.wordpress.com/2014/08/19/job-opportunity-visual-designer-lumiata-san-mateo-ca/</link>
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		<dc:creator><![CDATA[ireneau]]></dc:creator>
		<pubDate>Wed, 20 Aug 2014 02:21:07 +0000</pubDate>
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		<guid isPermaLink="false">http://ireneau.com/?p=258</guid>

					<description><![CDATA[About the company: Lumiata wants to change how we manage our health &#8211; as individuals and as a population. Imagine a world where your physician is able to determine care plans not only for the conditions you currently have, but conditions you may be at high risk of in the near future. A place where &#8230; <a href="https://ireneau.wordpress.com/2014/08/19/job-opportunity-visual-designer-lumiata-san-mateo-ca/" class="more-link">Continue reading <span class="screen-reader-text">Job Opportunity:  Visual Designer, Lumiata (San Mateo,&#160;CA)</span> <span class="meta-nav">&#8594;</span></a>]]></description>
										<content:encoded><![CDATA[<p><strong>About the company:</strong></p>
<p>Lumiata wants to change how we manage our health &#8211; as individuals and as a population.</p>
<p>Imagine a world where your physician is able to determine care plans not only for the conditions you currently have, but conditions you may be at high risk of in the near future.</p>
<p>A place where rural providers in underserved communities all over the world have access to the best of clinical knowledge in real time and can deliver the highest quality of care.</p>
<p>A place where care providers can analyze whole populations to identify patients who are not aware that they are risk of very serious conditions so we can deliver proactive care.</p>
<p>Lumiata seeks a visual designer to join the team.  We want people who are passionate about making brilliant products and improving how we offer health care at individual, societal and global levels.</p>
<p><strong>Description:</strong></p>
<p>As our Visual Designer, you will help lead the development of innovative, dynamic and elegant health information systems. You will be an integral part of the product team, working closely with the Chief Product Officer, to help inform and realize product visions. You will also have the opportunity to develop Lumiata’s general visual style and design sense across a portfolio of products and assets.</p>
<p>We aim to build products that people can’t live without, so you will work as part of a product team that focuses on users to create our product.   You will also collaborate with Lumiata front end engineers to execute our vision.</p>
<p><strong>Responsibilities include:</strong></p>
<ul>
<li>translating the brand into the visual interface</li>
<li>creating an experience that is aesthetically pleasing and simple</li>
<li>developing a visual design system that carries through across the entire product (and/or suite of products), such as typography, grid, layout, button style, color palette, iconography, visualizations</li>
<li>prototyping for ideation and iteration</li>
</ul>
<p><strong>You must be:</strong></p>
<ul>
<li>driven by design excellence</li>
<li>user centric, with a strong understanding of users&#8217; motivations, triggers, and goals</li>
<li>demonstrate clear and critical thinking</li>
<li>be comfortable exploring the unknown</li>
<li>understand how to dissect large problems</li>
<li>familiar and comfortable with agile methods in a way that supports design quality</li>
</ul>
<p><strong>To apply:</strong></p>
<p>Please send your letter, resume, and portfolio to <a href="mailto:hello@lumiata.com" target="_blank">hello@lumiata.com</a></p>
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		<post-id xmlns="com-wordpress:feed-additions:1">258</post-id>
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		<title>&#8220;In the End&#8221;</title>
		<link>https://ireneau.wordpress.com/2014/08/12/in-the-end/</link>
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		<dc:creator><![CDATA[ireneau]]></dc:creator>
		<pubDate>Tue, 12 Aug 2014 23:17:11 +0000</pubDate>
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		<guid isPermaLink="false">http://ireneau.com/?p=254</guid>

					<description><![CDATA[I came across this lovely poem by Tara Sophia Mohr, called &#8220;In the End&#8221;: In the endyou won’t be knownfor the things you did,or what you built,or what you said. You won’t even be knownfor the love givenor the hearts saved, because in the end you won’t be known. You won’t be asked, by a &#8230; <a href="https://ireneau.wordpress.com/2014/08/12/in-the-end/" class="more-link">Continue reading <span class="screen-reader-text">&#8220;In the End&#8221;</span> <span class="meta-nav">&#8594;</span></a>]]></description>
										<content:encoded><![CDATA[<p>I came across this lovely poem by <a href="http://www.taramohr.com/">Tara Sophia Mohr</a>, called &#8220;In the End&#8221;:</p>
<p>In the end<br />you won’t be known<br />for the things you did,<br />or what you built,<br />or what you said.</p>
<p>You won’t even be known<br />for the love given<br />or the hearts saved,</p>
<p>because in the end you won’t be known.</p>
<p>You won’t be asked, by a vast creator full of light:<br />What did you do to be known?</p>
<p>You will be asked: Did you know it,<br />this place, this journey?</p>
<p>What there is to know can’t be written.<br />Something between the crispness of air<br />and the glint in her eye<br />and the texture of the orange peel.</p>
<p>What you’ll want a thousand years from now is this:<br />a memory that beats like a heart–<br />a travel memory, of what it was to walk here,<br />alive and warm and textured within.</p>
<p><em>Sweet brightness, aliveness, take-me-now-ness that is life.</em></p>
<p>You are here to pay attention. That is enough.</p>
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		<post-id xmlns="com-wordpress:feed-additions:1">254</post-id>
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			<media:title type="html">Irene</media:title>
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		<title>Job opportunity: Product Designer, ThoughtSpot (Redwood City, CA)</title>
		<link>https://ireneau.wordpress.com/2014/07/08/job-opportunity-product-designer-thoughtspot-redwood-city-ca/</link>
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		<dc:creator><![CDATA[ireneau]]></dc:creator>
		<pubDate>Tue, 08 Jul 2014 22:25:00 +0000</pubDate>
				<category><![CDATA[jobs]]></category>
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					<description><![CDATA[ThoughtSpot is a startup that is revolutionizing the way companies do business intelligence.  They received $30 million in Series B funding led by Khosla Ventures, with partner Keith Rabois on the board. Among all the companies I&#8217;ve seen working on business intelligence, I am most impressed by ThoughtSpot.  I know from years of working at &#8230; <a href="https://ireneau.wordpress.com/2014/07/08/job-opportunity-product-designer-thoughtspot-redwood-city-ca/" class="more-link">Continue reading <span class="screen-reader-text">Job opportunity: Product Designer, ThoughtSpot (Redwood City,&#160;CA)</span> <span class="meta-nav">&#8594;</span></a>]]></description>
										<content:encoded><![CDATA[<div dir="ltr" style="text-align:left;"><a href="http://thoughtspot.com/">ThoughtSpot</a> is a startup that is revolutionizing the way companies do business intelligence.  They received $30 million in Series B funding led by Khosla Ventures, with partner <a href="https://twitter.com/rabois">Keith Rabois</a> on the board.</p>
<p>Among all the companies I&#8217;ve seen working on business intelligence, I am most impressed by ThoughtSpot.  I know from years of working at Google that query formulation is one of the most difficult user experience problems:  how do you let users know what kinds of questions they can ask, and how do create an experience where they can ask intelligent questions and get meaningful answers back from the data? </p>
<p>With a clean, minimal user interface, ThoughtSpot&#8217;s UI is as simple as a consumer product, but as powerful as the best business software.  Their whole focus is to make the user experience as easy as possible to identify and display structured data.  CEO Ajeet Singh has personally invested a tremendous amount of energy and time into scouring the internet for the best people possible to bring on board, and the team and product reflect the fruits of those efforts. </p>
<p>The company is looking to add a few more designers to the team.  This is a great opportunity to join a terrific team, especially if you like to solve hard design problems. </p>
<p>Read more about ThoughtSpot in a <a href="http://techcrunch.com/2014/06/18/thoughtspot-grabs-30m-in-series-b-funding-to-modernize-business-intelligence/">recent article from TechCrunch</a>. </p>
<p>Learn more about <a href="http://www.thoughtspot.com/design">the opportunity</a> to join as a designer and apply by sending your resume, portfolio, and cover letter to <a href="mailto:design@thoughtspot.com">design@thoughtspot.com</a>.</div>
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		<title>How to start practicing yoga</title>
		<link>https://ireneau.wordpress.com/2014/07/01/how-to-start-practicing-yoga/</link>
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		<pubDate>Tue, 01 Jul 2014 23:41:00 +0000</pubDate>
				<category><![CDATA[yoga]]></category>
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					<description><![CDATA[As a yoga teacher I&#8217;m often asked for advice on how to start a yoga practice.  Here are a few tips: Try different styles of yoga. The variety of yoga styles that exist (Bikram, Ashtanga, Jivamukti, Anusara, power yoga, restorative, yin, Iyengar, etc) can be staggering and difficult to navigate.  Try a variety of styles &#8230; <a href="https://ireneau.wordpress.com/2014/07/01/how-to-start-practicing-yoga/" class="more-link">Continue reading <span class="screen-reader-text">How to start practicing&#160;yoga</span> <span class="meta-nav">&#8594;</span></a>]]></description>
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<p>As a yoga teacher I&#8217;m often asked for advice on how to start a yoga practice.  Here are a few tips:</p>
<h3>Try different styles of yoga.</h3>
<p>The variety of yoga styles that exist (Bikram, Ashtanga, Jivamukti, Anusara, power yoga, restorative, yin, Iyengar, etc) can be staggering and difficult to navigate.  Try a variety of styles until you find one that you like. Each style has its own unique quality, but the most important thing is that you find a style that inspires you and motivates you to keep going back.</p>
<h3>Try different yoga teachers, several times.</h3>
<p>Just as a wide range of yoga styles exists, yoga instructors are all different, each with his/her own personality and qualities. If you take a class with an instructor and find that you don&#8217;t like his or her style, keep going to different classes until you find someone that you like.  You should feel a connection with your teacher, and your teacher should be someone that motivates and inspires you.</p>
<p>A good instructor will give students options in class to make their practice more accessible or more challenging, and will cue you so that you have proper alignment and attention to safety.  In my opinion, a good class should be balanced, with an appropriate mix of cardio, strength, flexibility, and agility training, and one that is comprehensive, with attention to core, the spine (moving the spine in all six directions:  forward, backward, twists right and left, and side stretches right and left), the shoulders, the hips, and major muscles (IT band, hamstrings, psoas, hip flexors, thighs, arms).</p>
<p>Also, keep in mind that as you grow your yoga practice, the same teachers that may not have been a fit for you at first may be great for you later.  I&#8217;ve experienced firsthand not liking a teacher initially and then that teacher later became my favorite teacher who inspired me to deepen my own yoga practice!</p>
<h3>Don&#8217;t judge yourself.</h3>
<p>When you first start your practice, it&#8217;s common to feel discouraged because the poses feel uncomfortable, or because one lacks flexibility or strength to do all the poses as beautifully as others in the class. Keep in mind that this is exactly why you are in class, so you can gain flexibility and strength. Remember that the practice of letting go of one&#8217;s own ego is also part of &#8220;doing yoga&#8221; (and is perhaps one of the biggest lessons to learn!).</p>
<h3>Focus on the breath first.</h3>
<p>In terms of the physical practice, if you do nothing at all, do this one thing: breathe mindfully. This means cultivating a long, slow, steady breath, and any time you feel stress or challenge, return back to that long slow steady breath. Learning to breathe is one of the greatest gifts yoga gives, along with helping you create more space in the body for more breath.</p>
<h3>Consider private instruction.</h3>
<p>If you feel really self-conscious about going into a yoga class for the first time, consider hiring a private instructor. Some beginners like having a few private sessions to understand the basics of stretching and fundamental poses. Others have to build up enough core strength in order to sustain a practice in class. Still others have very little &#8220;body awareness&#8221; and have a hard time moving their body according to verbal instructions, so a slower paced private class can help them get what they need out of a yoga practice.</p>
<h3>Or, go online.</h3>
<p>If private instruction is too expensive, you can also try some online yoga classes at home. Try any beginner Hatha class to start with.  Here are a few sites that have great videos:</p>
<ul>
<li><a href="http://yogaglo.com/">YogaGlo</a></li>
<li><a href="http://yogainternational.com/">Yoga International</a> (includes terrific articles)</li>
<li><a href="http://grokker.com/">Grokker</a></li>
<li><a href="http://yogauonline.com/">YogaU</a></li>
<li><a href="http://www.yogajournal.com/video/">Yoga Journal</a></li>
</ul>
<h3>Don&#8217;t buy a thing, unless you want to.</h3>
<p>You don&#8217;t need to buy $100 yoga leggings to start a yoga practice (unless wearing sharp yoga clothes makes you more motivated and excited to go to class, in which case I am all for it).  You can wear a T-shirt and shorts.  You also don&#8217;t need a fancy yoga mat or any yoga mat at all; most studios and gyms have mats you can borrow or rent. Props are also usually available so you don&#8217;t have to bring them.  Sometimes chairs, sand bags, and bolsters are used as props for restorative and yin practices.</p>
<p>If you have started a yoga practice and want to invest in some gear, here are a few suggestions:</p>
<ul>
<li>Buy a nice sticky mat that will last.  There is a huge difference between practicing on a cheap yoga mat and a nice yoga mat, and that could mean the difference between looking forward to your practice or not.  My personal favorite is the <a href="http://www.amazon.com/Manduka-71-Inch-PROlite-Travel-Pilates/dp/B0000DZG43/ref=sr_1_1?ie=UTF8&amp;qid=1404394889&amp;sr=8-1&amp;keywords=manduka+prolite+yoga+mat">Manduka PROlite</a> because it&#8217;s durable, sticky, and lightweight, but there are many others you can try.</li>
<li>Get blocks that are made of high density, durable foam.  Blocks that are made of foam that are too light are difficult to manage.  Blocks made of wood are uncomfortable.  I like these blocks from <a href="http://www.amazon.com/dp/B000LGKMHE/ref=twister_B001K7KW32">Hugger Mugger</a>.  Blocks are often used in pairs so buy two.</li>
<li>Beyond a mat and blocks, other accessories are used depending on your interests and needs for a home practice.  <a href="http://www.amazon.com/s/ref=nb_sb_noss_1?url=search-alias%3Dsporting&amp;field-keywords=mexican+blanket&amp;rh=n%3A3375251%2Ck%3Amexican+blanket">Mexican cotton blankets</a> can be folded and rolled to use as a prop for support.  <a href="http://www.amazon.com/s/ref=nb_sb_noss_1?url=search-alias%3Dsporting&amp;field-keywords=yoga+strap&amp;rh=n%3A3375251%2Ck%3Ayoga+strap">Yoga straps</a> help you extend your reach and can be used as resistance.  <a href="http://www.amazon.com/s/ref=nb_sb_noss_1?url=search-alias%3Dsporting&amp;field-keywords=yoga+bolster&amp;rh=n%3A3375251%2Ck%3Ayoga+bolster">Bolsters</a> and <a href="http://www.amazon.com/s/ref=nb_sb_noss_1?url=search-alias%3Dsporting&amp;field-keywords=yoga+sandbags&amp;rh=n%3A3375251%2Ck%3Ayoga+sandbags">sandbags</a> are nice for restorative practices.</li>
</ul>
<p>A few related articles I&#8217;ve written about getting into yoga:</p>
<ul>
<li><a href="http://blog.ireneau.com/2012/05/im-not-good-at-yoga.html">&#8220;I&#8217;m not good at yoga&#8221;</a></li>
<li><a href="http://blog.ireneau.com/2013/09/yoga-for-designers.html">Yoga for Designers</a></li>
<li><a href="http://blog.ireneau.com/2014/01/redefining-advanced-yoga.html">Redefining &#8220;Advanced Yoga</a>&#8220;</li>
</ul>
<p>See you in class sometime?  Namaste!</p>
</div>
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