ISITE Insight

Digital Disruption in the Age of the Customer

ISITE Design — Mon, 06 May 2013 18:27:08 +0000

J. Boye Conference 2013

Off

J. Boye Conference 2013

This week, ISITE Design's Jeff Cram and Dave Wieneke will be speaking at and attending J.Boye Conference in Philadelphia, a conference focused on web and intranet strategy. Dave's session, Digital Disruption in the Age of the Customer, will complement Jeff's digital experience workshop and provide seven imperatives for creating delightful digital experiences.

Below, Dave outlines several key points and takeaways his session will cover in a quick 2-minute preview:

Responding to Responsive

John Eckman — Fri, 26 Apr 2013 01:50:24 +0000

Sitecore experts discuss design, development, and strategy for mobile experiences

Feature on Insight Home Page?

Sitecore experts discuss design, development, and strategy for mobile experiences

What's the best way to design and deliver an experience that scales from the smallest mobile phone to the highest resolution, high bandwidth desktop?

Can you retrofit an existing broad and deep content site for devices that didn't even exist when it was first built?

Why has it taken the web so long to get beyond the design expectations set by the printed page and embrace flexibility?

Personas as a decision-making framework

Barbara Holmes — Thu, 18 Apr 2013 16:24:42 +0000

Off

Personas as a decision-making framework

This month the Portland chapter of the Interaction Design Association (IxDA) presented a workshop on agile personas in experience design. Facilitator Patricia Colley (UX practitioner and doyenne of improv techniques for storytelling and creativity) and Francis Storr (UX consultant) led the group through a discussion of personas and agile persona construction.

IxDA Portland Interaction '13: Redux Recap

Barbara Holmes — Wed, 27 Mar 2013 17:02:05 +0000

Off

IxDA Portland Interaction 13 Conference Redux Party

Why Digital Experience Is the Ring that Rules Them All

Dave Wieneke — Tue, 26 Mar 2013 18:33:11 +0000

Feature on Insight Home Page?

Why Digital Experience Is the Ring that Rules Them All

(This post was originally published on eConsultancy.)

If you’re like me, you’ve seen a long progression of “bright shiny objects” in the digital space. Each have their own ecstatic pundits who proclaim it’s time to embrace a transformative new channel or be left behind.

Launch 2013: The fine art of starting up

Gene Ehrbar — Fri, 22 Mar 2013 13:55:42 +0000

Off

Launch 2013: The fine art of starting up

Let's get the obvious out of the way up front: startups are difficult and risky. The mix of inspiration, skill, hard work, complementary founder personalities, initial conditions, market forces, and sheer dumb luck required to result in a runaway startup success makes the lottery look like a sure thing by comparison.

Experiential Makeover

Barbara Holmes — Wed, 20 Mar 2013 07:00:00 +0000

We Can Haz Your Phygital Interspaces

Off

We Can Haz Your Phygital Interspaces

I recently attended the March Computer Human Interaction Forum of Oregon (CHIFOO) meeting, Experiential Makeovers: Transforming "Killing time" into "Making memories".

10 Ways to Improve Your Digital Experience Strategy

Katie Del Angel — Fri, 25 Jan 2013 22:43:01 +0000

Download the Forrester Report

Feature on Insight Home Page?

Learn the Top 10 Ways to Improve Your Digital Experiences

Download a complimentary 30-page Forrester report full of advice and case studies on how to take your experiences to the next level.

How and where to use mobile to deliver contextual experiences
Understanding the role of customer research
How to build ROI models with example metrics you can use

The report features research completed by Kerry Bodine, an analyst at Forrester Research, Inc.

Will Marketers make 2013 the Year of Optimization?

Jeff Cram — Fri, 28 Dec 2012 20:44:00 +0000

Feature on Insight Home Page?

Will Marketers make 2013 the Year of Optimization?

Four key trends point to a breakout year for data-driven testing

This story was originally published on Fast Company

Delight.us has arrived

Katie Del Angel — Wed, 28 Nov 2012 21:14:32 +0000

Feature on Insight Home Page?

Announced for the first time at Delight 2012 on October 18th, our much-anticipated Delight.us blog is here at last.

Focused on bringing together the people, processes, and systems that deliver exceptional experiences, Delight.us is not just a site -- it's a linchpin in the customer experience movement.

Gathering passionate brands and thought leaders in the experience design discipline, our new site aims to inspire change within organizations seeking to delight through differentiation.