tag:blogger.com,1999:blog-20798681Mon, 16 Nov 2009 00:31:55 +0000The one-stop source for simple, practical and effective ITSM and ITIL related solutions. Check out http://itsmspot.blogspot for our weekly blog series or just email us. You're sure to find an answer to your questions.http://itsmspot.blogspot.com/noreply@blogger.com (Administrator)Blogger130125http://creativecommons.org/licenses/by-nd/2.0/http://creativecommons.org/licenses/by-nd/2.0/http://creativecommons.org/images/public/somerights20.gifItServiceManagementhttp://feedburner.google.comSubscribe with My Yahoo!Subscribe with NewsGatorSubscribe with My AOLSubscribe with BloglinesSubscribe with NetvibesSubscribe with GoogleSubscribe with PageflakesSubscribe with PlusmoSubscribe with FeedLoungeSubscribe with The Free DictionarySubscribe with Bitty BrowserSubscribe with NewsAlloySubscribe with Live.comSubscribe with Excite MIXSubscribe with Yourminis.comSubscribe with Attensa for OutlookSubscribe with WebwagSubscribe with netomat HubSubscribe with Daily RotationSubscribe with Podcast ReadySubscribe with FlurrySubscribe with ParticlsAdd to Any Feed ReaderSubscribe with fwickiPlease visit the ITSMSpot for the most practical ITIL advice and insight.tag:blogger.com,1999:blog-20798681.post-4249688168367891902Sun, 26 Jul 2009 03:12:00 +00002009-07-25T20:23:28.971-07:00ITSM ArticlesITIL V3Best PracticeRed Engine ConsultingITIL ConsultantsThe following is an excerpt from a great ITSMWatch article by David Mainville, of Consulting-Portal on the commercialization of ITIL, V3 in particular. Finally someone said it and decided to write about it. The commercialization of ITIL is making it overly complex, bureaucratic and less effective, writes ITSMWatch columnist David Mainville of Consulting-Portal.It’s not enough to design an http://feedproxy.google.com/~r/ItServiceManagement/~3/rfGB1s7RtwU/killing-goose-commercialization-of-itil.htmlnoreply@blogger.com (Administrator)0<div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=rfGB1s7RtwU:KG53RwX5Aa4:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=rfGB1s7RtwU:KG53RwX5Aa4:63t7Ie-LG7Y"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=63t7Ie-LG7Y" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=rfGB1s7RtwU:KG53RwX5Aa4:gIN9vFwOqvQ"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=rfGB1s7RtwU:KG53RwX5Aa4:gIN9vFwOqvQ" border="0"></img></a> <a 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height="1" width="1"/>http://itsmspot.blogspot.com/2009/07/killing-goose-commercialization-of-itil.htmltag:blogger.com,1999:blog-20798681.post-1593616361947381689Mon, 08 Jun 2009 17:17:00 +00002009-06-08T10:33:33.110-07:00ITSM ArticlesPractical ITIL TidbitsBest PracticeBy Anthony Orr and Erin CasteelITSMWatch columnists Anthony Orr and Erin Casteel provide seven ways ITIL can help you "tune up" your IT organization:Gain Greater Visibility and Control of ITAchieve Better Integration with Business ObjectivesSharpen Your Focus on Continual Service ImprovementHelp IT Run More EfficientlyAdapt More Quickly and Easily to Ever-Changing Business ConditionsImprove http://feedproxy.google.com/~r/ItServiceManagement/~3/oqttNtqMC9U/making-business-case-for-itil.htmlnoreply@blogger.com (Administrator)0<div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=oqttNtqMC9U:NGSQoRSZ3LA:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=yIl2AUoC8zA" 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href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=oqttNtqMC9U:NGSQoRSZ3LA:YwkR-u9nhCs"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=YwkR-u9nhCs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=oqttNtqMC9U:NGSQoRSZ3LA:TzevzKxY174"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=TzevzKxY174" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/ItServiceManagement/~4/oqttNtqMC9U" height="1" width="1"/>http://itsmspot.blogspot.com/2009/06/making-business-case-for-itil.htmltag:blogger.com,1999:blog-20798681.post-7124477756287884157Wed, 03 Jun 2009 22:22:00 +00002009-06-03T15:22:42.055-07:00Check out this SlideShare Presentation: What is CobitView more Microsoft Word documents from Ben Kalland.http://feedproxy.google.com/~r/ItServiceManagement/~3/WPaFonvFOu0/what-is-cobit.htmlnoreply@blogger.com (Administrator)0<div class="feedflare"> <a 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href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=WPaFonvFOu0:I2eUOZ2yVPA:dnMXMwOfBR0"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=dnMXMwOfBR0" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=WPaFonvFOu0:I2eUOZ2yVPA:YwkR-u9nhCs"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=YwkR-u9nhCs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=WPaFonvFOu0:I2eUOZ2yVPA:TzevzKxY174"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=TzevzKxY174" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/ItServiceManagement/~4/WPaFonvFOu0" height="1" width="1"/>http://itsmspot.blogspot.com/2009/06/what-is-cobit.htmltag:blogger.com,1999:blog-20798681.post-5017446645682381240Wed, 03 Jun 2009 22:19:00 +00002009-06-03T15:19:09.813-07:00Check out this SlideShare Presentation: PMO And Governance BlueprintView more Microsoft Word documents from viperflyers.http://feedproxy.google.com/~r/ItServiceManagement/~3/RopsA--uBwg/pmo-and-governance-blueprint.htmlnoreply@blogger.com (Administrator)0<div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=RopsA--uBwg:ded6w2JJZwk:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=RopsA--uBwg:ded6w2JJZwk:63t7Ie-LG7Y"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=63t7Ie-LG7Y" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=RopsA--uBwg:ded6w2JJZwk:gIN9vFwOqvQ"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=RopsA--uBwg:ded6w2JJZwk:gIN9vFwOqvQ" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=RopsA--uBwg:ded6w2JJZwk:l6gmwiTKsz0"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=l6gmwiTKsz0" border="0"></img></a> <a 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+00002009-06-03T15:15:38.881-07:00Check out this SlideShare Presentation: What Itil V3 Doesn’T Say About Organisational StructureView more OpenOffice presentations from Patrick Keogh.http://feedproxy.google.com/~r/ItServiceManagement/~3/Px6aSe6vmHw/what-itil-v3-doesnt-say-about.htmlnoreply@blogger.com (Administrator)0<div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=Px6aSe6vmHw:ncoBhe0HyuY:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=Px6aSe6vmHw:ncoBhe0HyuY:63t7Ie-LG7Y"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=63t7Ie-LG7Y" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=Px6aSe6vmHw:ncoBhe0HyuY:gIN9vFwOqvQ"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=Px6aSe6vmHw:ncoBhe0HyuY:gIN9vFwOqvQ" border="0"></img></a> <a 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height="1" width="1"/>http://itsmspot.blogspot.com/2009/06/what-itil-v3-doesnt-say-about.htmltag:blogger.com,1999:blog-20798681.post-7830627725218944725Wed, 03 Jun 2009 22:13:00 +00002009-06-03T15:13:51.873-07:00Check out this SlideShare Presentation: ITIL V3 Highlights (V1.5 Feb 2009)View more Microsoft Word documents from geoffharmer.http://feedproxy.google.com/~r/ItServiceManagement/~3/c0FXQK-emKs/itil-v3-highlights-v15-feb-2009.htmlnoreply@blogger.com (Administrator)0<div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=c0FXQK-emKs:y_h-QgN-3K0:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=c0FXQK-emKs:y_h-QgN-3K0:63t7Ie-LG7Y"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=63t7Ie-LG7Y" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=c0FXQK-emKs:y_h-QgN-3K0:gIN9vFwOqvQ"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=c0FXQK-emKs:y_h-QgN-3K0:gIN9vFwOqvQ" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=c0FXQK-emKs:y_h-QgN-3K0:l6gmwiTKsz0"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=l6gmwiTKsz0" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=c0FXQK-emKs:y_h-QgN-3K0:KwTdNBX3Jqk"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=c0FXQK-emKs:y_h-QgN-3K0:KwTdNBX3Jqk" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=c0FXQK-emKs:y_h-QgN-3K0:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=qj6IDK7rITs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=c0FXQK-emKs:y_h-QgN-3K0:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=c0FXQK-emKs:y_h-QgN-3K0:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=c0FXQK-emKs:y_h-QgN-3K0:7Q72WNTAKBA"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=7Q72WNTAKBA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=c0FXQK-emKs:y_h-QgN-3K0:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=c0FXQK-emKs:y_h-QgN-3K0:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=c0FXQK-emKs:y_h-QgN-3K0:dnMXMwOfBR0"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=dnMXMwOfBR0" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=c0FXQK-emKs:y_h-QgN-3K0:YwkR-u9nhCs"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=YwkR-u9nhCs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=c0FXQK-emKs:y_h-QgN-3K0:TzevzKxY174"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=TzevzKxY174" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/ItServiceManagement/~4/c0FXQK-emKs" height="1" width="1"/>http://itsmspot.blogspot.com/2009/06/itil-v3-highlights-v15-feb-2009.htmltag:blogger.com,1999:blog-20798681.post-8687845181805659043Wed, 20 May 2009 19:28:00 +00002009-05-20T12:32:00.936-07:00OutsourcingQuintContract ManagementSourcingContract management principles play an intermediary between the supplier and the client side. The trend of contract management has been more prevalent in US and Europe than in Asia. Sunil Mehta, of Quint India – a global management consulting firm specialising in IT, shares with Biztech2.0 interesting information about this growing trend.read more digg storyhttp://feedproxy.google.com/~r/ItServiceManagement/~3/LHmwU9PER-g/easing-outsourcing-with-contract.htmlnoreply@blogger.com (Administrator)0<div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=LHmwU9PER-g:DMI8eMutaeI:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=LHmwU9PER-g:DMI8eMutaeI:63t7Ie-LG7Y"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=63t7Ie-LG7Y" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=LHmwU9PER-g:DMI8eMutaeI:gIN9vFwOqvQ"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=LHmwU9PER-g:DMI8eMutaeI:gIN9vFwOqvQ" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=LHmwU9PER-g:DMI8eMutaeI:l6gmwiTKsz0"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=l6gmwiTKsz0" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=LHmwU9PER-g:DMI8eMutaeI:KwTdNBX3Jqk"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=LHmwU9PER-g:DMI8eMutaeI:KwTdNBX3Jqk" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=LHmwU9PER-g:DMI8eMutaeI:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=qj6IDK7rITs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=LHmwU9PER-g:DMI8eMutaeI:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=LHmwU9PER-g:DMI8eMutaeI:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=LHmwU9PER-g:DMI8eMutaeI:7Q72WNTAKBA"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=7Q72WNTAKBA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=LHmwU9PER-g:DMI8eMutaeI:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=LHmwU9PER-g:DMI8eMutaeI:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=LHmwU9PER-g:DMI8eMutaeI:dnMXMwOfBR0"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=dnMXMwOfBR0" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=LHmwU9PER-g:DMI8eMutaeI:YwkR-u9nhCs"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=YwkR-u9nhCs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=LHmwU9PER-g:DMI8eMutaeI:TzevzKxY174"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=TzevzKxY174" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/ItServiceManagement/~4/LHmwU9PER-g" height="1" width="1"/>http://itsmspot.blogspot.com/2009/05/easing-outsourcing-with-contract.htmltag:blogger.com,1999:blog-20798681.post-8445843303800855439Tue, 19 May 2009 15:22:00 +00002009-05-19T08:44:25.867-07:00OutsourcingBest PracticeA great post on ins and outs of sourcing and procurement by François Zielemans of Protiviti excerpted below:Procurement did in the past not always receive the management attention it should. This situation has changed in many organisations, but I wonder whether the potential added value of the procurement department / function is fully used yet. What I try to explore in this post is finding out http://feedproxy.google.com/~r/ItServiceManagement/~3/mzhSsWNhyok/how-can-procurement-add-more-value.htmlnoreply@blogger.com (Administrator)0<div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=mzhSsWNhyok:sbKXb92hAQU:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=mzhSsWNhyok:sbKXb92hAQU:63t7Ie-LG7Y"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=63t7Ie-LG7Y" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=mzhSsWNhyok:sbKXb92hAQU:gIN9vFwOqvQ"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=mzhSsWNhyok:sbKXb92hAQU:gIN9vFwOqvQ" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=mzhSsWNhyok:sbKXb92hAQU:l6gmwiTKsz0"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=l6gmwiTKsz0" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=mzhSsWNhyok:sbKXb92hAQU:KwTdNBX3Jqk"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=mzhSsWNhyok:sbKXb92hAQU:KwTdNBX3Jqk" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=mzhSsWNhyok:sbKXb92hAQU:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=qj6IDK7rITs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=mzhSsWNhyok:sbKXb92hAQU:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=mzhSsWNhyok:sbKXb92hAQU:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=mzhSsWNhyok:sbKXb92hAQU:7Q72WNTAKBA"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=7Q72WNTAKBA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=mzhSsWNhyok:sbKXb92hAQU:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=mzhSsWNhyok:sbKXb92hAQU:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=mzhSsWNhyok:sbKXb92hAQU:dnMXMwOfBR0"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=dnMXMwOfBR0" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=mzhSsWNhyok:sbKXb92hAQU:YwkR-u9nhCs"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=YwkR-u9nhCs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=mzhSsWNhyok:sbKXb92hAQU:TzevzKxY174"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=TzevzKxY174" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/ItServiceManagement/~4/mzhSsWNhyok" height="1" width="1"/>http://itsmspot.blogspot.com/2009/05/how-can-procurement-add-more-value.htmltag:blogger.com,1999:blog-20798681.post-3473321639066782203Mon, 18 May 2009 16:53:00 +00002009-05-18T09:53:47.971-07:00No ITSM methodology can guarantee success, but there are ways to shorten time to implementation and ensure you get it right the first time.Some very helpful tips but mostly generic and common sense information that you've heard more than once. For more specific and practical quick wins to jumpstart your service management, check out http://www.redengineconsulting.com, http://www.quintgroup.com orhttp://feedproxy.google.com/~r/ItServiceManagement/~3/eKYzUkCBD68/seven-tips-to-rapid-service.htmlnoreply@blogger.com (Administrator)0<div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=eKYzUkCBD68:Md4bjxtrZDs:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=eKYzUkCBD68:Md4bjxtrZDs:63t7Ie-LG7Y"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=63t7Ie-LG7Y" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=eKYzUkCBD68:Md4bjxtrZDs:gIN9vFwOqvQ"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=eKYzUkCBD68:Md4bjxtrZDs:gIN9vFwOqvQ" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=eKYzUkCBD68:Md4bjxtrZDs:l6gmwiTKsz0"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=l6gmwiTKsz0" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=eKYzUkCBD68:Md4bjxtrZDs:KwTdNBX3Jqk"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=eKYzUkCBD68:Md4bjxtrZDs:KwTdNBX3Jqk" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=eKYzUkCBD68:Md4bjxtrZDs:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=qj6IDK7rITs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=eKYzUkCBD68:Md4bjxtrZDs:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=eKYzUkCBD68:Md4bjxtrZDs:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=eKYzUkCBD68:Md4bjxtrZDs:7Q72WNTAKBA"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=7Q72WNTAKBA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=eKYzUkCBD68:Md4bjxtrZDs:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=eKYzUkCBD68:Md4bjxtrZDs:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=eKYzUkCBD68:Md4bjxtrZDs:dnMXMwOfBR0"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=dnMXMwOfBR0" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=eKYzUkCBD68:Md4bjxtrZDs:YwkR-u9nhCs"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=YwkR-u9nhCs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=eKYzUkCBD68:Md4bjxtrZDs:TzevzKxY174"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=TzevzKxY174" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/ItServiceManagement/~4/eKYzUkCBD68" height="1" width="1"/>http://itsmspot.blogspot.com/2009/05/seven-tips-to-rapid-service.htmltag:blogger.com,1999:blog-20798681.post-5654153947767294608Fri, 08 May 2009 01:19:00 +00002009-05-07T18:37:23.069-07:00Practical ITIL TidbitsITIL V3ITIL ResearchITIL ConsultantsFebruary, 2009According to a recent article from Computer Economics, IT management has been in transition for some time, from a focus on managing the technology itself to using technology to help a business achieve its strategic objectives. In theory, imposing disciplines on IT processes should improve productivity and make IT more responsive to the business. Many organizations are turning to thehttp://feedproxy.google.com/~r/ItServiceManagement/~3/5Q1Um8HTAbU/itil-benefits-and-barriers-to-success.htmlnoreply@blogger.com (Administrator)0<div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=5Q1Um8HTAbU:_uZXMDxFcxQ:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=5Q1Um8HTAbU:_uZXMDxFcxQ:63t7Ie-LG7Y"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=63t7Ie-LG7Y" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=5Q1Um8HTAbU:_uZXMDxFcxQ:gIN9vFwOqvQ"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=5Q1Um8HTAbU:_uZXMDxFcxQ:gIN9vFwOqvQ" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=5Q1Um8HTAbU:_uZXMDxFcxQ:l6gmwiTKsz0"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=l6gmwiTKsz0" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=5Q1Um8HTAbU:_uZXMDxFcxQ:KwTdNBX3Jqk"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=5Q1Um8HTAbU:_uZXMDxFcxQ:KwTdNBX3Jqk" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=5Q1Um8HTAbU:_uZXMDxFcxQ:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=qj6IDK7rITs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=5Q1Um8HTAbU:_uZXMDxFcxQ:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=5Q1Um8HTAbU:_uZXMDxFcxQ:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=5Q1Um8HTAbU:_uZXMDxFcxQ:7Q72WNTAKBA"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=7Q72WNTAKBA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=5Q1Um8HTAbU:_uZXMDxFcxQ:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=5Q1Um8HTAbU:_uZXMDxFcxQ:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=5Q1Um8HTAbU:_uZXMDxFcxQ:dnMXMwOfBR0"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=dnMXMwOfBR0" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=5Q1Um8HTAbU:_uZXMDxFcxQ:YwkR-u9nhCs"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=YwkR-u9nhCs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=5Q1Um8HTAbU:_uZXMDxFcxQ:TzevzKxY174"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=TzevzKxY174" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/ItServiceManagement/~4/5Q1Um8HTAbU" height="1" width="1"/>http://itsmspot.blogspot.com/2009/05/itil-benefits-and-barriers-to-success.htmltag:blogger.com,1999:blog-20798681.post-4152728993067891296Thu, 07 May 2009 17:53:00 +00002009-05-07T11:02:09.260-07:00ITIL V3CertificationBest PracticeAnnouncementsRed Engine ConsultingITIL ConsultantsPlexent has researched the fastest and most economical path to bridge to ITIL v3 certifications.We'll share the secret with you.Join Plexent for a webinar featuring Adriaan van de Rijken, Senior Consultant with Plexent. We will provide advice on the easiest way to navigate you and your organization through the requirements of ITIL V3 training. 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Focusing on the Lifecycle approach, this new publication covers the following steps in detail: · Service Strategy · Service Design · Service Operation · Service Transition · Continual Service ImprovementThe Official Handbook on ITIL®!Foundations of IT Service Management based on ITIL has become the industry classic guide onhttp://feedproxy.google.com/~r/ItServiceManagement/~3/YAlNHGQhYcU/online-foundations-of-it-service.htmlnoreply@blogger.com (Administrator)0<div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=YAlNHGQhYcU:cGUmkWpqj1w:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=YAlNHGQhYcU:cGUmkWpqj1w:63t7Ie-LG7Y"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=63t7Ie-LG7Y" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=YAlNHGQhYcU:cGUmkWpqj1w:gIN9vFwOqvQ"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=YAlNHGQhYcU:cGUmkWpqj1w:gIN9vFwOqvQ" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=YAlNHGQhYcU:cGUmkWpqj1w:l6gmwiTKsz0"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=l6gmwiTKsz0" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=YAlNHGQhYcU:cGUmkWpqj1w:KwTdNBX3Jqk"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=YAlNHGQhYcU:cGUmkWpqj1w:KwTdNBX3Jqk" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=YAlNHGQhYcU:cGUmkWpqj1w:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=qj6IDK7rITs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=YAlNHGQhYcU:cGUmkWpqj1w:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=YAlNHGQhYcU:cGUmkWpqj1w:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=YAlNHGQhYcU:cGUmkWpqj1w:7Q72WNTAKBA"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=7Q72WNTAKBA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=YAlNHGQhYcU:cGUmkWpqj1w:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=YAlNHGQhYcU:cGUmkWpqj1w:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=YAlNHGQhYcU:cGUmkWpqj1w:dnMXMwOfBR0"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=dnMXMwOfBR0" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=YAlNHGQhYcU:cGUmkWpqj1w:YwkR-u9nhCs"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=YwkR-u9nhCs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=YAlNHGQhYcU:cGUmkWpqj1w:TzevzKxY174"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=TzevzKxY174" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/ItServiceManagement/~4/YAlNHGQhYcU" height="1" width="1"/>http://itsmspot.blogspot.com/2009/05/online-foundations-of-it-service.htmltag:blogger.com,1999:blog-20798681.post-8894207318978346937Sun, 29 Mar 2009 19:17:00 +00002009-03-29T12:27:01.925-07:00Practical ITIL TidbitsITIL V3My Two Cents...Best PracticeThe premise is that ITIL V3 is just a repackaging of the V2 best practices and marketing to unsuspecting business customers as something shiny and new. The best consulting firms realized long ago that the Service Management and ITIL concepts cannot be effective if deployed in a vacuum. This is why these firms have developed their own integrated frameworks which include the service management http://feedproxy.google.com/~r/ItServiceManagement/~3/P3sCorBDUf0/itil-v3-improvement-or-clever-marketing.htmlnoreply@blogger.com (Administrator)0<div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=P3sCorBDUf0:b6AU4TcalqE:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=P3sCorBDUf0:b6AU4TcalqE:63t7Ie-LG7Y"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=63t7Ie-LG7Y" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=P3sCorBDUf0:b6AU4TcalqE:gIN9vFwOqvQ"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=P3sCorBDUf0:b6AU4TcalqE:gIN9vFwOqvQ" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=P3sCorBDUf0:b6AU4TcalqE:l6gmwiTKsz0"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=l6gmwiTKsz0" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=P3sCorBDUf0:b6AU4TcalqE:KwTdNBX3Jqk"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=P3sCorBDUf0:b6AU4TcalqE:KwTdNBX3Jqk" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=P3sCorBDUf0:b6AU4TcalqE:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=qj6IDK7rITs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=P3sCorBDUf0:b6AU4TcalqE:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=P3sCorBDUf0:b6AU4TcalqE:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=P3sCorBDUf0:b6AU4TcalqE:7Q72WNTAKBA"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=7Q72WNTAKBA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=P3sCorBDUf0:b6AU4TcalqE:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=P3sCorBDUf0:b6AU4TcalqE:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=P3sCorBDUf0:b6AU4TcalqE:dnMXMwOfBR0"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=dnMXMwOfBR0" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=P3sCorBDUf0:b6AU4TcalqE:YwkR-u9nhCs"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=YwkR-u9nhCs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=P3sCorBDUf0:b6AU4TcalqE:TzevzKxY174"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=TzevzKxY174" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/ItServiceManagement/~4/P3sCorBDUf0" height="1" width="1"/>http://itsmspot.blogspot.com/2009/03/itil-v3-improvement-or-clever-marketing.htmltag:blogger.com,1999:blog-20798681.post-313052607501507043Sat, 28 Mar 2009 00:49:00 +00002009-03-27T18:28:59.088-07:00Practical ITIL TidbitsChange ManagementIncident ManagementDaily CentsConfiguration ManagementStandard changes are routine changes (known risk, defined procedures) to configuration items. This means that these changes are registered against the CI record in the CMDB.Although the risk with these changes is usually minor, it is still important to registed rfcs against these changes in order to keep the cmdb up to date and to track modifications to the baseline configuration. This http://feedproxy.google.com/~r/ItServiceManagement/~3/8JyMz3lGQPc/differences-between-standard-changes.htmlnoreply@blogger.com (Administrator)0<div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=8JyMz3lGQPc:nr-TmTDDgCI:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=8JyMz3lGQPc:nr-TmTDDgCI:63t7Ie-LG7Y"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=63t7Ie-LG7Y" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=8JyMz3lGQPc:nr-TmTDDgCI:gIN9vFwOqvQ"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=8JyMz3lGQPc:nr-TmTDDgCI:gIN9vFwOqvQ" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=8JyMz3lGQPc:nr-TmTDDgCI:l6gmwiTKsz0"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=l6gmwiTKsz0" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=8JyMz3lGQPc:nr-TmTDDgCI:KwTdNBX3Jqk"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=8JyMz3lGQPc:nr-TmTDDgCI:KwTdNBX3Jqk" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=8JyMz3lGQPc:nr-TmTDDgCI:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=qj6IDK7rITs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=8JyMz3lGQPc:nr-TmTDDgCI:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=8JyMz3lGQPc:nr-TmTDDgCI:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=8JyMz3lGQPc:nr-TmTDDgCI:7Q72WNTAKBA"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=7Q72WNTAKBA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=8JyMz3lGQPc:nr-TmTDDgCI:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=8JyMz3lGQPc:nr-TmTDDgCI:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=8JyMz3lGQPc:nr-TmTDDgCI:dnMXMwOfBR0"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=dnMXMwOfBR0" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=8JyMz3lGQPc:nr-TmTDDgCI:YwkR-u9nhCs"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=YwkR-u9nhCs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=8JyMz3lGQPc:nr-TmTDDgCI:TzevzKxY174"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=TzevzKxY174" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/ItServiceManagement/~4/8JyMz3lGQPc" height="1" width="1"/>http://itsmspot.blogspot.com/2009/03/differences-between-standard-changes.htmltag:blogger.com,1999:blog-20798681.post-2175380232244572861Mon, 02 Feb 2009 21:16:00 +00002009-02-02T13:37:52.166-08:00WebsitesEventsITSMfBest PracticeAnnouncementsISO 20000One hour ISO 20000 presentations wanted for six tour stops.Recognizing the impact of the economic conditions on training and travel budgets, the IT Service Management Forum USA (itSMF USA) is bringing the show to you. The itSMF USA Road Show series is six one day events, one each to be held in Chicago, Omaha, Nashville, Seattle, Denver and Orlando. Industry leaders, local experts, speakers, or http://feedproxy.google.com/~r/ItServiceManagement/~3/LFgTyTxelQc/call-for-papers-itsmf-usa-road-show-09.htmlnoreply@blogger.com (Administrator)0<div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=LFgTyTxelQc:kn1K28YxaGM:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=LFgTyTxelQc:kn1K28YxaGM:63t7Ie-LG7Y"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=63t7Ie-LG7Y" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=LFgTyTxelQc:kn1K28YxaGM:gIN9vFwOqvQ"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=LFgTyTxelQc:kn1K28YxaGM:gIN9vFwOqvQ" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=LFgTyTxelQc:kn1K28YxaGM:l6gmwiTKsz0"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=l6gmwiTKsz0" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=LFgTyTxelQc:kn1K28YxaGM:KwTdNBX3Jqk"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=LFgTyTxelQc:kn1K28YxaGM:KwTdNBX3Jqk" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=LFgTyTxelQc:kn1K28YxaGM:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=qj6IDK7rITs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=LFgTyTxelQc:kn1K28YxaGM:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=LFgTyTxelQc:kn1K28YxaGM:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=LFgTyTxelQc:kn1K28YxaGM:7Q72WNTAKBA"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=7Q72WNTAKBA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=LFgTyTxelQc:kn1K28YxaGM:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=LFgTyTxelQc:kn1K28YxaGM:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=LFgTyTxelQc:kn1K28YxaGM:dnMXMwOfBR0"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=dnMXMwOfBR0" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=LFgTyTxelQc:kn1K28YxaGM:YwkR-u9nhCs"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=YwkR-u9nhCs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=LFgTyTxelQc:kn1K28YxaGM:TzevzKxY174"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=TzevzKxY174" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/ItServiceManagement/~4/LFgTyTxelQc" height="1" width="1"/>http://itsmspot.blogspot.com/2009/02/call-for-papers-itsmf-usa-road-show-09.htmltag:blogger.com,1999:blog-20798681.post-1602936766674889634Mon, 02 Feb 2009 20:59:00 +00002009-02-02T13:13:38.944-08:00PublicationsBest PracticeAnnouncementsGerman and Japanese Translated Core Lifecycle Suite PDFs plus French IntroductionThe core ITIL titles have been commissioned and structured to be read as a five title series, each building on the work of the other. Now translated into German and in PDF format, these titles reflect the lifecycle of services encompassing the entire spectrum of people involved at any stage of the framework. So, http://feedproxy.google.com/~r/ItServiceManagement/~3/_6kCekoXLXI/itils-latest-translations-titles-and.htmlnoreply@blogger.com (Administrator)0<div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=_6kCekoXLXI:sQfG6md23gw:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=_6kCekoXLXI:sQfG6md23gw:63t7Ie-LG7Y"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=63t7Ie-LG7Y" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=_6kCekoXLXI:sQfG6md23gw:gIN9vFwOqvQ"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=_6kCekoXLXI:sQfG6md23gw:gIN9vFwOqvQ" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=_6kCekoXLXI:sQfG6md23gw:l6gmwiTKsz0"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=l6gmwiTKsz0" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=_6kCekoXLXI:sQfG6md23gw:KwTdNBX3Jqk"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=_6kCekoXLXI:sQfG6md23gw:KwTdNBX3Jqk" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=_6kCekoXLXI:sQfG6md23gw:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=qj6IDK7rITs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=_6kCekoXLXI:sQfG6md23gw:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=_6kCekoXLXI:sQfG6md23gw:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=_6kCekoXLXI:sQfG6md23gw:7Q72WNTAKBA"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=7Q72WNTAKBA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=_6kCekoXLXI:sQfG6md23gw:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=_6kCekoXLXI:sQfG6md23gw:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=_6kCekoXLXI:sQfG6md23gw:dnMXMwOfBR0"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=dnMXMwOfBR0" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=_6kCekoXLXI:sQfG6md23gw:YwkR-u9nhCs"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=YwkR-u9nhCs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=_6kCekoXLXI:sQfG6md23gw:TzevzKxY174"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=TzevzKxY174" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/ItServiceManagement/~4/_6kCekoXLXI" height="1" width="1"/>http://itsmspot.blogspot.com/2009/02/itils-latest-translations-titles-and.htmltag:blogger.com,1999:blog-20798681.post-2526025373520140283Tue, 27 Jan 2009 03:18:00 +00002009-01-26T20:34:23.096-08:00ITSM ArticlesSurveyJobsNo matter where you are in this global economy, you have felt the force of what is shaping up to be one of the biggest waves of job loss in in recent years. Jason Hiner, of TechRepublic takes a look at a few of the trends currently affecting the IT job market and outlook for 2009.Here's a brief summary of the good and the bad:IT pro salaries went up in 2008According to a recent survey conducted http://feedproxy.google.com/~r/ItServiceManagement/~3/YfnLqjzhc7A/it-jobs-outlook-for-2009.htmlnoreply@blogger.com (Administrator)0<div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=YfnLqjzhc7A:vr1weuJOObU:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=YfnLqjzhc7A:vr1weuJOObU:63t7Ie-LG7Y"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=63t7Ie-LG7Y" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=YfnLqjzhc7A:vr1weuJOObU:gIN9vFwOqvQ"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=YfnLqjzhc7A:vr1weuJOObU:gIN9vFwOqvQ" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=YfnLqjzhc7A:vr1weuJOObU:l6gmwiTKsz0"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=l6gmwiTKsz0" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=YfnLqjzhc7A:vr1weuJOObU:KwTdNBX3Jqk"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=YfnLqjzhc7A:vr1weuJOObU:KwTdNBX3Jqk" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=YfnLqjzhc7A:vr1weuJOObU:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=qj6IDK7rITs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=YfnLqjzhc7A:vr1weuJOObU:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=YfnLqjzhc7A:vr1weuJOObU:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=YfnLqjzhc7A:vr1weuJOObU:7Q72WNTAKBA"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=7Q72WNTAKBA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=YfnLqjzhc7A:vr1weuJOObU:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=YfnLqjzhc7A:vr1weuJOObU:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=YfnLqjzhc7A:vr1weuJOObU:dnMXMwOfBR0"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=dnMXMwOfBR0" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=YfnLqjzhc7A:vr1weuJOObU:YwkR-u9nhCs"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=YwkR-u9nhCs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=YfnLqjzhc7A:vr1weuJOObU:TzevzKxY174"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=TzevzKxY174" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/ItServiceManagement/~4/YfnLqjzhc7A" height="1" width="1"/>http://itsmspot.blogspot.com/2009/01/it-jobs-outlook-for-2009.htmltag:blogger.com,1999:blog-20798681.post-5897428008277423028Sat, 10 Jan 2009 19:38:00 +00002009-01-11T20:47:46.522-08:00ToolsITIL V3Best PracticeCheck out the new IBM Tivoli Unified Process Tool (ITUP) (registration required.) ITUP is a free, downloadable IT Service Management reference model that adds prescriptive and descriptive process content to make best practices more actionable. New processes in version 7.14:Customer Satisfaction ManagementDemand ManagementFacilities ManagementKnowledge ManagementRisk ManagementSupplier http://feedproxy.google.com/~r/ItServiceManagement/~3/F2mYtWpMilM/ibm-releases-new-it-service-management.htmlnoreply@blogger.com (Administrator)0<div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=F2mYtWpMilM:h1XV4thN8qQ:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=F2mYtWpMilM:h1XV4thN8qQ:63t7Ie-LG7Y"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=63t7Ie-LG7Y" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=F2mYtWpMilM:h1XV4thN8qQ:gIN9vFwOqvQ"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=F2mYtWpMilM:h1XV4thN8qQ:gIN9vFwOqvQ" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=F2mYtWpMilM:h1XV4thN8qQ:l6gmwiTKsz0"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=l6gmwiTKsz0" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=F2mYtWpMilM:h1XV4thN8qQ:KwTdNBX3Jqk"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=F2mYtWpMilM:h1XV4thN8qQ:KwTdNBX3Jqk" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=F2mYtWpMilM:h1XV4thN8qQ:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=qj6IDK7rITs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=F2mYtWpMilM:h1XV4thN8qQ:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=F2mYtWpMilM:h1XV4thN8qQ:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=F2mYtWpMilM:h1XV4thN8qQ:7Q72WNTAKBA"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=7Q72WNTAKBA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=F2mYtWpMilM:h1XV4thN8qQ:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=F2mYtWpMilM:h1XV4thN8qQ:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=F2mYtWpMilM:h1XV4thN8qQ:dnMXMwOfBR0"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=dnMXMwOfBR0" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=F2mYtWpMilM:h1XV4thN8qQ:YwkR-u9nhCs"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=YwkR-u9nhCs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=F2mYtWpMilM:h1XV4thN8qQ:TzevzKxY174"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=TzevzKxY174" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/ItServiceManagement/~4/F2mYtWpMilM" height="1" width="1"/>http://itsmspot.blogspot.com/2009/01/ibm-releases-new-it-service-management.htmltag:blogger.com,1999:blog-20798681.post-8265939371881767419Fri, 09 Jan 2009 19:06:00 +00002009-01-09T11:11:22.842-08:00ITSM ArticlesMy Two Cents...Service Level ManagementBest PracticeRed Engine ConsultingNice article by ITSM Watch Columnist Valerie Arraj, except for the following sentence: "In this scenario, there would be an OLA between the Service Level Management process owner and the team responsible for the messaging application, the team responsible for the management of the email servers, the team responsible for networking and the team responsible for storage. Each of these groups would http://feedproxy.google.com/~r/ItServiceManagement/~3/YaGgoaeIa1A/it-accountability-model.htmlnoreply@blogger.com (Administrator)0<div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=YaGgoaeIa1A:LZO640kNu4U:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=YaGgoaeIa1A:LZO640kNu4U:63t7Ie-LG7Y"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=63t7Ie-LG7Y" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=YaGgoaeIa1A:LZO640kNu4U:gIN9vFwOqvQ"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=YaGgoaeIa1A:LZO640kNu4U:gIN9vFwOqvQ" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=YaGgoaeIa1A:LZO640kNu4U:l6gmwiTKsz0"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=l6gmwiTKsz0" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=YaGgoaeIa1A:LZO640kNu4U:KwTdNBX3Jqk"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=YaGgoaeIa1A:LZO640kNu4U:KwTdNBX3Jqk" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=YaGgoaeIa1A:LZO640kNu4U:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=qj6IDK7rITs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=YaGgoaeIa1A:LZO640kNu4U:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=YaGgoaeIa1A:LZO640kNu4U:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=YaGgoaeIa1A:LZO640kNu4U:7Q72WNTAKBA"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=7Q72WNTAKBA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=YaGgoaeIa1A:LZO640kNu4U:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=YaGgoaeIa1A:LZO640kNu4U:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=YaGgoaeIa1A:LZO640kNu4U:dnMXMwOfBR0"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=dnMXMwOfBR0" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=YaGgoaeIa1A:LZO640kNu4U:YwkR-u9nhCs"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=YwkR-u9nhCs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=YaGgoaeIa1A:LZO640kNu4U:TzevzKxY174"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=TzevzKxY174" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/ItServiceManagement/~4/YaGgoaeIa1A" height="1" width="1"/>http://itsmspot.blogspot.com/2009/01/it-accountability-model.htmltag:blogger.com,1999:blog-20798681.post-5284317818397356182Fri, 09 Jan 2009 18:26:00 +00002009-01-12T08:09:03.878-08:00ITSM ArticlesBest PracticeRed Engine ConsultingAccording to Enterprise Management Associates (EMA) report: 2009 Trends and Best Practices Advice for ITSM Technologies and Processes, CIOs will advance ITSM programs to better align IT with business drivers. In its final research survey of 2008, EMA polled 143 IT professionals with knowledge and direct involvement in IT Service Management (ITSM) initiatives and asked them about current and http://feedproxy.google.com/~r/ItServiceManagement/~3/M9qgJyGFDc8/research-indicates-continued-istm.htmlnoreply@blogger.com (Administrator)0<div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=M9qgJyGFDc8:7v3GuLmQw84:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=M9qgJyGFDc8:7v3GuLmQw84:63t7Ie-LG7Y"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=63t7Ie-LG7Y" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=M9qgJyGFDc8:7v3GuLmQw84:gIN9vFwOqvQ"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=M9qgJyGFDc8:7v3GuLmQw84:gIN9vFwOqvQ" border="0"></img></a> <a 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height="1" width="1"/>http://itsmspot.blogspot.com/2009/01/research-indicates-continued-istm.htmltag:blogger.com,1999:blog-20798681.post-6158195266968030512Sun, 04 Jan 2009 07:35:00 +00002009-01-03T23:40:06.115-08:00ToolsPractical ITIL TidbitsMy Two Cents...Release ManagementGovernanceBest PracticeDaily CentsRed Engine ConsultingThought this might be helpful to those looking for more practical information on the mechanics of Release Management.Click here to download this image along with a more detailed description of Release Categories courtesy of our friends at Red Engine Consulting.http://feedproxy.google.com/~r/ItServiceManagement/~3/6DnI8ObDNq8/sample-release-categories-nomenclature.htmlnoreply@blogger.com (Administrator)0<div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=6DnI8ObDNq8:HnnBMfWWHRE:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=yIl2AUoC8zA" border="0"></img></a> <a 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src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=qj6IDK7rITs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=6DnI8ObDNq8:HnnBMfWWHRE:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=6DnI8ObDNq8:HnnBMfWWHRE:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=6DnI8ObDNq8:HnnBMfWWHRE:7Q72WNTAKBA"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=7Q72WNTAKBA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=6DnI8ObDNq8:HnnBMfWWHRE:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=6DnI8ObDNq8:HnnBMfWWHRE:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=6DnI8ObDNq8:HnnBMfWWHRE:dnMXMwOfBR0"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=dnMXMwOfBR0" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=6DnI8ObDNq8:HnnBMfWWHRE:YwkR-u9nhCs"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=YwkR-u9nhCs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=6DnI8ObDNq8:HnnBMfWWHRE:TzevzKxY174"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=TzevzKxY174" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/ItServiceManagement/~4/6DnI8ObDNq8" height="1" width="1"/>http://itsmspot.blogspot.com/2009/01/sample-release-categories-nomenclature.htmltag:blogger.com,1999:blog-20798681.post-8985205175150280810Sun, 04 Jan 2009 05:44:00 +00002009-01-03T21:47:28.661-08:00ITSM ArticlesITIL V3Change ManagementMy Two Cents...Best PracticeRed Engine ConsultingEconomic downturns provide the perfect rationale for jumpstarting ITIL projects. George Spafford of Pepperweed Consulting recently penned an article on this subject in ITSMWatch entitled Understanding Effective Change Management.The article focuses specifically on the importance of Change Management. However, this statement holds true for all of Service Management processes. Although many http://feedproxy.google.com/~r/ItServiceManagement/~3/5kQDW4ZfuUQ/understanding-effective-change.htmlnoreply@blogger.com (Administrator)0<div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=5kQDW4ZfuUQ:abU_0IygjEU:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=5kQDW4ZfuUQ:abU_0IygjEU:63t7Ie-LG7Y"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=63t7Ie-LG7Y" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=5kQDW4ZfuUQ:abU_0IygjEU:gIN9vFwOqvQ"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=5kQDW4ZfuUQ:abU_0IygjEU:gIN9vFwOqvQ" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=5kQDW4ZfuUQ:abU_0IygjEU:l6gmwiTKsz0"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=l6gmwiTKsz0" border="0"></img></a> <a 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src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=5kQDW4ZfuUQ:abU_0IygjEU:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=5kQDW4ZfuUQ:abU_0IygjEU:dnMXMwOfBR0"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=dnMXMwOfBR0" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=5kQDW4ZfuUQ:abU_0IygjEU:YwkR-u9nhCs"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=YwkR-u9nhCs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=5kQDW4ZfuUQ:abU_0IygjEU:TzevzKxY174"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=TzevzKxY174" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/ItServiceManagement/~4/5kQDW4ZfuUQ" height="1" width="1"/>http://itsmspot.blogspot.com/2008/10/understanding-effective-change.htmltag:blogger.com,1999:blog-20798681.post-5401356755260395176Thu, 01 Jan 2009 06:20:00 +00002008-12-31T22:33:51.030-08:00AnnouncementsWishing you all a 2009 filled with Peace, Prosperity & Hope.-From the ITSMSpot Team↑ Grab this Headline Animatorhttp://feedproxy.google.com/~r/ItServiceManagement/~3/hDxKPXKxpLw/happy-new-year.htmlnoreply@blogger.com (Administrator)0<div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=hDxKPXKxpLw:pOg28FDEMN8:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=hDxKPXKxpLw:pOg28FDEMN8:63t7Ie-LG7Y"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?d=63t7Ie-LG7Y" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/ItServiceManagement?a=hDxKPXKxpLw:pOg28FDEMN8:gIN9vFwOqvQ"><img src="http://feeds.feedburner.com/~ff/ItServiceManagement?i=hDxKPXKxpLw:pOg28FDEMN8:gIN9vFwOqvQ" border="0"></img></a> <a 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height="1" width="1"/>http://itsmspot.blogspot.com/2008/12/happy-new-year.html