IT Service Podcasts - Featuring ITIL Version 3

Robin.Yearsley@ITServiceSuccess.com (IT Service Success) — Thu, 13 Nov 2008 00:12:21 PST

How To Successfully Implement ITIL Processes - Part 1

Robin.Yearsley@ITServiceSuccess.com (IT Service Success) — Fri, 08 Feb 2008 04:26:00 PST

ITIL Version Three builds on Version Two with the addition of several important new processes, across the new service lifecycle. It is critical that you know how to successfully design, build, test, implement and improve service management processes to obtain...

How To Successfully Implement ITIL Processes - Part 2

Robin.Yearsley@ITServiceSuccess.com (IT Service Success) — Thu, 07 Feb 2008 02:25:00 PST

Here is the second Podcast, in the two part series, covering the topic of how to successfully design, build and implement ITIL based processes. Download planning_for_successful_process_introduction_part_two.mp3 If you have any questions about this Podcast - please post your comments below...

ITIL V3 Service Operation PDF

Robin.Yearsley@ITServiceSuccess.com (IT Service Success) — Mon, 10 Sep 2007 03:34:15 PDT

Grab Your FREE Complimentary Copy Now! ITIL V3 Service Operation Design Guidelines Just released - this new ITIL V3 Report - Packed full of examples on how to design and build Service Operation Processes for ITIL V3. Contents Include:- -...

Leading Transformation - How To Overcome Organizational Resistance To Change

Robin.Yearsley@ITServiceSuccess.com (IT Service Success) — Fri, 20 Apr 2007 03:31:44 PDT

Quickly absorb and learn new perspectives and techniques to compliment your ITIL knowledge through the power of audio and Podcasts. In this special Podcast, I interview Don Casson, CEO of Evergreen Systems about Leading Transformation. Evergreen Systems began business in...

The 'Secret' To Learning Everything You Need To Know About Implementing ITIL

Robin.Yearsley@ITServiceSuccess.com (IT Service Success) — Fri, 13 Apr 2007 08:39:30 PDT

Last December a new and unique 'education product' was quietly launched onto the market, specifically designed to accelerate the learning process for ITSM Professionals who have responsibility for any aspect of ITIL Implementation. This Program combines online access to a...

How To Implement A Service Catalog - Part One

Robin.Yearsley@ITServiceSuccess.com (IT Service Success) — Fri, 13 Apr 2007 07:05:40 PDT

Quickly absorb and learn new perspectives and techniques to compliment your ITIL knowledge through the power of online audio and Podcasts. In this first of a special four part series - we'll be delving into the good old Service Catalog...

How To Implement A Service Catalog - Part Two

Robin.Yearsley@ITServiceSuccess.com (IT Service Success) — Wed, 11 Apr 2007 17:58:00 PDT

Matthew Burrows continues his Podcast interview with part two in the two part series and follows up the advice he gave in part one with his very own 'top tips' for successfully implementing the Service Catalogue. Listen to Part Two...

What is the CMDB?

Robin.Yearsley@ITServiceSuccess.com (IT Service Success) — Mon, 03 Apr 2006 06:04:04 PDT

What is the CMDB? By Kia Behania, BMC. Whilst we continue to plan several new ITSM and ITIL PodCasts, we would like to feature some highly recommended existing Podcasts for your listening pleasure. In this podcast Kia discusses the origins...

The Robert Perrine ITIL Interview

Robin.Yearsley@ITServiceSuccess.com (IT Service Success) — Mon, 13 Mar 2006 08:07:48 PST

Whilst we build up our forthcoming library of great Service Podcasts for your listening pleasure, we would like to acknowledge several other Service related Podcasters who are providing excellent quality Podcasts to the wider IT community. Today, to get things...