ITIL® Survival

ITIL V3Art of ServiceGreat Material, May 14, By Sean Leader “Consultant” (Ft. Lauderdale, Florida)

admin — Fri, 18 May 2012 02:27:58 +0000

I used the book and online course in preparation for the ITIL v3 Foundation certification test. The information in the book is on target and clear to...

Covers the basis of the certification efficiently, May 13, By D. Ceuca “Pined” (Denver, Colorado)

admin — Tue, 15 May 2012 02:25:48 +0000

The book covers the basis of the certification efficiently and succintly. However, I am not offering it the maximum rating since the minor processes...

This book will certainly help you pass the ITIL V3 Foundation Exam…, June 6, By Good Parent (Richmond VA, USA)

admin — Sat, 12 May 2012 02:22:37 +0000

I did the online course and read this book twice. Took me around 20-30 hours. I took and passed the exam today.There are around 160 sample questions...

Good overall reading and videos, September 23, By Stephen E. Kraus (Raleigh, NC)

admin — Wed, 09 May 2012 02:16:50 +0000

I passed my ITIL v3 Foundation exam today using a combination of materials with the core being this book and the associated videos. I supplemented...

What is involved in planning to implement Service Management?

admin — Sun, 06 May 2012 02:16:10 +0000

ITIL® planning to implement service management falls under the service management process of ITIL®. It is primarily concerned with providing businesses guidelines on how to align the current business IT infrastructure with future business IT needs and requirements. The ITIL® planning to implement service management will develop guidelines for the Continuous Service Improvement Program (CSIP) [...]

Exactly what I needed, June 9, By B. Taylor (Troy, MI USA)

admin — Thu, 03 May 2012 02:11:40 +0000

When I ordered the Certification Kit I was concerned that it would not be "as advertised". When I received it, I found that it was and more. I...

Good book and Fabulous online material..!!!, June 5, By Parimal Bhatia “PB” (India)

admin — Mon, 30 Apr 2012 02:08:15 +0000

The book is very simple and easy to understand, provided you have gone through the online material.The online material is fabulous..!!There is a...

I am ITIL v3 Foundation certified (thanks to your wonderful course material).

admin — Fri, 27 Apr 2012 02:01:03 +0000

Hello I am ITIL® v3 Foundation certified (thanks to your wonderful course material). I would now like to pursue Intermediate certification. What are the courses I need to take, and how much do they cost? Thanks, Satish

ITIL Tool Kit, October 14, By Krishna Shetty

admin — Tue, 24 Apr 2012 01:57:42 +0000

This is a good referene book and along with the online material is all you need to get started with ITIL v3. Each chapter covers the material in an...

A Great Deal, May 11, By Donald S. Wilkinson

admin — Sat, 21 Apr 2012 01:55:34 +0000

Like several other people I was a bit "put off" by the apparent flimsy book I received for my investment. That's because I didn't understand...