ITIL Survival

Good for ITIL beginners, August 25, By Craig Hipwell

admin — Tue, 07 Sep 2010 03:03:03 +0000

This is a great book for someone that wants a basic understanding of the ITIL v3 Framework and wants to self study for the exam.

Good … but not for me…, August 22, By Suresh Babu

admin — Sat, 04 Sep 2010 02:55:57 +0000

There is nothing wrong with the book, but the moment I went through it.. I decided it's not for me.. I am to much of a techie for this. :)

ITIL IT Service Management Rule Number 42. Differentiate Interactivity from Non-Interactivity

admin — Wed, 01 Sep 2010 02:45:22 +0000

Always make it clear to the Manager when they are expected to shift from interactive to passive (e.g. non-involvement needed) and back

Read the book, took the online course and test, PASSED and here’s my review, June 26, By James Boyer “James” (New York)

admin — Sun, 29 Aug 2010 02:35:36 +0000

This ITIL exam prep book and course are an invaluable study aid for passing the ITIL Foundation exam. Highly recommended.I've been an IS project...

Who preferably, steers the CAB – ITIL Change Advisory Board

admin — Thu, 26 Aug 2010 02:26:54 +0000

“Who preferably, steers the CAB” This is an interesting question which pops up a lot in our forums for eLearning students and our boardroom programs. There seems to be this notion that the CAB members have to be the same group of people. This is not the case! The people who are involved in the [...]

Pass Rates The Art of Service ITIL Certification Exam candidates

admin — Mon, 23 Aug 2010 02:20:07 +0000

JANUARY 2009 – JULY 2009 EXAM TYPE EXIN Pass Rate % TAOS Passrate % Variance % ITIL v2-v3 Foundation Bridge 90% 100% 10% ITIL v2-v3 Manager Bridge 71% 100% 29% ITIL v2 Practitioner “Agree & Define” 83% N/A – Client favours V3 Intermediate option N/A ITIL v2 Practitioner “Release & Control” 70% ITIL v2 Practitioner [...]

Good … but not for me…, August 22, By Suresh Babu

admin — Fri, 20 Aug 2010 02:15:59 +0000

There is nothing wrong with the book, but the moment I went through it.. I decided it's not for me.. I am to much of a techie for this. :)

I passed!, July 20, By BAP (Chicago, IL)

admin — Thu, 19 Aug 2010 22:11:07 +0000

The ITIL v3 Foundation Complete Certification Kit helped me prepare for the ITIL v3 Foundations exam. I liked the combination of the on-line and study...

Good Startup guide for Service lovers, June 8, By V. Vijay Anand (Chennai, INDIA)

admin — Thu, 19 Aug 2010 18:07:49 +0000

This book bestows all the basic information required to know all about ITIL. It also provides an example at end of each chapter which makes easy to...

Streamline IT Services with These ITIL Help Desk Toolkits

admin — Thu, 19 Aug 2010 14:04:00 +0000

We have the following toolkits specifically around the Service Desk: ITIL V3 Starter Toolkit his kit is a complete collection of fact sheets, reading material, illustrated models and worksheets that will help you and your organization quickly understand and implement ITIL disciplines. It will help you assess where your organization currently stands in regards to [...]