it's Showtime! Hotel/Restaurant Training Tips and Resources

A Great article about Cornell eLearning...

2006-06-03T13:02:00.000-04:00

E-Learning for Hospitality, Food ServiceCornell's School of Hotel Administration gets from learning to e-learning; the categories blend easily, and create stronger learning communities...

eLearning for Wine Service

2006-06-03T12:50:00.000-04:00

Diageo Chateau & Estate Wines Launches Revolutionary e-Learning Program; New Tool to Help Distributors Sell Wine; Will Offer Program to Restaurants This Fall ...

http://home.businesswire.com/portal/site/google/index.jsp?ndmViewId=news_view&newsId=20060531006114&newsLang=en

The aftershocks of an outspoken chef ...

2006-05-25T20:35:00.000-04:00

From the jaws of defeat we can snatch pearls of wisdom.

Is youth wasted on the young?

2006-05-25T20:29:00.000-04:00

Hospitality isn't about age, it's about having a desire to serve and share your passion in a way that makes people feel good...this timeless and ageless trend is the way forward.

Service (Cheesecake) Factory style...

2006-05-25T20:26:00.000-04:00

This is how they do it

Celebrity UK Chef AWT is brewing a storm over his views on service...

2006-05-25T19:57:00.000-04:00

Here is what Antony Worral Thompson said to get things started.

An interesting article on Server Survival in the Restaurant Industry

2006-05-08T21:49:00.000-04:00

A few lessons to add to the CEO's rulebook...(how you treat a waitress/waiter says alot about your character).

They are young, transient and a dime a dozen -- a look at the ways 2 million food servers survive and don't survive in the restaurant industry.

Insider dining tips from a restaurant critic

2006-05-08T21:44:00.000-04:00

Here's some interesting tips on how to dine like someone many people love to hate...

Lexington Mass...

2006-05-08T21:34:00.000-04:00

Here's a shout for Lexington heard round the world

A Few Words of Wisdom ...

2006-05-08T21:29:00.000-04:00

CEOs say how you treat a waiter can predict a lot about character. Does this mean interviews will take place over dinner instead of a stuffy office?

Two-Minute Customer Service Training

2006-05-08T21:23:00.000-04:00

Time is money so here is ...
21 Tips for Excellent Retail Customer Service

Restaurant Service: A Discussion

2006-05-08T21:13:00.000-04:00

Restaurant Service: A Discussion

Twelve Austin professionals come to the table in an effort to define, demystify, and defend the most controversial aspect of dining out

Here’s what they discussed

http://www.austinchronicle.com/issues/dispatch/2006-03-31/food_feature.html

A Cautionary tale

2006-04-24T22:36:00.000-04:00

Restaurants that play by the labor rules tend to do better at health and safety training, according to a NYC report....

Restaurant Wine Service tips

2006-04-24T22:33:00.000-04:00

Tips on wine from cellarnotes.net
This is a good site for free info about wine service. They have put some info together about Restaurant Wine Service

There is some good free stuff here- if you are really interested in wine training for wait and bar staff, watch for an update in the next it's Showtime! newsletter. We are working on a new Selling and Serving Wine course which will be available in July! It's going to be a great addition to A Role in the Show, which is getting rave reviews from restaurant owners and managers.

Great Service Debate

2006-04-24T22:28:00.000-04:00

The Great Service Debate
Restaurant Report has a very active forum for debating a range of issues. It’s slogan is...'Preserving, Protecting and Perpetuating the Independent Restaurants in America’ and is full of lively topics and feedback from people with the kind of passion that make this industry great. Here is an introduction...

There's a Waiter in My Soup

2006-04-11T22:19:00.000-04:00

Patrick O'Connell, chef/owner of the Inn at Little Washington, one of the world's great restaurants, equates running a great restaurant with throwing a gigantic house party: "A successful party," he said, "like a great film or work of art, elevates the spirit, makes people feel life is worth living, and enhances a guest's self-esteem."

Here's an interesting story about restaurant show biz

Can I have a smile with the service, please?

2006-04-11T22:14:00.000-04:00

Here's an interesting story about a Hong Kong-based entrepreneur Jerry Wong that travelled to Beijing recently to comb the local market for potential opportunities. He has been hoping to open a restaurant in the capital in time to cash in on the huge opportunities the 2008 Beijing Olympic Games will undoubtedly bring.

Read an insight into the service in China here

Free Restaurant Training and Wait Staff Training Resources

2006-03-12T17:36:00.000-05:00

For free training resources includes a free guide to effective pre-shift meetings. The guide is an excerpt from our Rehearsal Guide, which contains training games and role play scenarios to help your wait and bar staff increase your sales and their tips. Our training Archives page is located at http://www.a-role-in-the-show.com/archives.asp