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	<title>Jeff Whelpley's Tech Blog</title>
	
	<link>http://jeffwhelpley.com</link>
	<description>Software Development, Startups and Everything Techie</description>
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		<title>I Hate Calling Customer Service</title>
		<link>http://jeffwhelpley.com/2013/03/26/hate-calling-customer-service/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=hate-calling-customer-service</link>
		<comments>http://jeffwhelpley.com/2013/03/26/hate-calling-customer-service/#comments</comments>
		<pubDate>Wed, 27 Mar 2013 04:19:18 +0000</pubDate>
		<dc:creator>Jeff Whelpley</dc:creator>
				<category><![CDATA[Career]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Christian Allen]]></category>
		<category><![CDATA[GetHuman]]></category>
		<category><![CDATA[John Hancock]]></category>
		<category><![CDATA[Matt Cutts]]></category>
		<category><![CDATA[Paul English]]></category>
		<category><![CDATA[WFS Financial]]></category>

		<guid isPermaLink="false">http://jeffwhelpley.com/?p=788</guid>
		<description><![CDATA[Youthful, enthusiastic female model with a head set = customer service poster child = figment of your imagination. Perhaps I am just unlucky or something but for every Zappos &#8220;wow&#8221; moment in my life, I have had a dozen more negative episodes that range from slightly painful to watching-2 Broke Girls-excruciatingly-bad. Bad Customer Service My worst [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>The Ridiculousness of “A” vs “B” Players</title>
		<link>http://jeffwhelpley.com/2013/02/18/ridiculousness-a-vs-b-players/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=ridiculousness-a-vs-b-players</link>
		<comments>http://jeffwhelpley.com/2013/02/18/ridiculousness-a-vs-b-players/#comments</comments>
		<pubDate>Tue, 19 Feb 2013 03:33:25 +0000</pubDate>
		<dc:creator>Jeff Whelpley</dc:creator>
				<category><![CDATA[Career]]></category>
		<category><![CDATA[Recruiting]]></category>
		<category><![CDATA[Real Madrid]]></category>
		<category><![CDATA[Ronaldo]]></category>

		<guid isPermaLink="false">http://jeffwhelpley.com/?p=776</guid>
		<description><![CDATA[I have always thought that it was funny people talk about hiring &#8220;A&#8221; players vs &#8220;B&#8221; players as if an individual person someone how the ability to produce 10x more than anyone else in any given situation. The reality is that: The total productivity of the entire team is more important than the productivity of [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Hacking Success</title>
		<link>http://jeffwhelpley.com/2012/11/05/hacking-success/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=hacking-success</link>
		<comments>http://jeffwhelpley.com/2012/11/05/hacking-success/#comments</comments>
		<pubDate>Tue, 06 Nov 2012 01:56:23 +0000</pubDate>
		<dc:creator>Jeff Whelpley</dc:creator>
				<category><![CDATA[Career]]></category>
		<category><![CDATA[Lean Startup]]></category>
		<category><![CDATA[Tallan]]></category>
		<category><![CDATA[Wells Fargo]]></category>

		<guid isPermaLink="false">http://jeffwhelpley.com/?p=741</guid>
		<description><![CDATA[I love to solve problems. Oddly enough, I hate problems. In 2007 at Wells Fargo, I took over a development team that was responsible for maintaining a very large, very complex legacy system. When I first started looking at the 1,200,000 lines of confusing spaghetti code, reading the massive tomes of system documentation and talking to developers [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>A Compressed Life</title>
		<link>http://jeffwhelpley.com/2012/08/05/a-compressed-life/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=a-compressed-life</link>
		<comments>http://jeffwhelpley.com/2012/08/05/a-compressed-life/#comments</comments>
		<pubDate>Sun, 05 Aug 2012 20:29:47 +0000</pubDate>
		<dc:creator>Jeff Whelpley</dc:creator>
				<category><![CDATA[Career]]></category>
		<category><![CDATA[Lean Startup]]></category>
		<category><![CDATA[Dharmesh Shah]]></category>
		<category><![CDATA[Eric Ries]]></category>
		<category><![CDATA[Guy Kawasaki]]></category>
		<category><![CDATA[Paul Graham]]></category>
		<category><![CDATA[The Art of the Start]]></category>
		<category><![CDATA[The Talent Code]]></category>

		<guid isPermaLink="false">http://jeffwhelpley.com/?p=703</guid>
		<description><![CDATA[My last post was in May, about 3 months ago. It seems like a lifetime ago. I recently read this awesome quote by the great Paul Graham: Do you actually want to start a startup? What it amounts to, economically, is compressing your working life into the smallest possible space. Instead of working at an [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The Beginning of the End of the App Bubble</title>
		<link>http://jeffwhelpley.com/2012/05/15/end-of-the-app-bubble/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=end-of-the-app-bubble</link>
		<comments>http://jeffwhelpley.com/2012/05/15/end-of-the-app-bubble/#comments</comments>
		<pubDate>Tue, 15 May 2012 13:03:04 +0000</pubDate>
		<dc:creator>Jeff Whelpley</dc:creator>
				<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Software Development]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Android]]></category>
		<category><![CDATA[App Store]]></category>
		<category><![CDATA[Apple]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[iOS]]></category>

		<guid isPermaLink="false">http://jeffwhelpley.com/?p=646</guid>
		<description><![CDATA[With the recent announcements of the Windows 8 App Store and the Facebook App Center, it seems like we are a couple of years out from everyone doing a 180 on the love fest for the app. I think the bubble is going to burst and hackers will lead a revolt against the App. From [...]]]></description>
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		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>The 7 Categories of Website Optimization</title>
		<link>http://jeffwhelpley.com/2012/03/25/7-categories-website-optimization/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=7-categories-website-optimization</link>
		<comments>http://jeffwhelpley.com/2012/03/25/7-categories-website-optimization/#comments</comments>
		<pubDate>Sun, 25 Mar 2012 18:23:10 +0000</pubDate>
		<dc:creator>Jeff Whelpley</dc:creator>
				<category><![CDATA[Performance]]></category>
		<category><![CDATA[Software Development]]></category>
		<category><![CDATA[Andy Gelfond]]></category>
		<category><![CDATA[caching]]></category>
		<category><![CDATA[Christian Allen]]></category>
		<category><![CDATA[GetHuman.com]]></category>
		<category><![CDATA[high performance]]></category>
		<category><![CDATA[html5]]></category>
		<category><![CDATA[john phamvan]]></category>
		<category><![CDATA[Memcached]]></category>
		<category><![CDATA[MongoDB]]></category>
		<category><![CDATA[NoSQL]]></category>
		<category><![CDATA[paul summers]]></category>
		<category><![CDATA[payoff.com]]></category>
		<category><![CDATA[TripAdvisor]]></category>

		<guid isPermaLink="false">http://jeffwhelpley.com/?p=571</guid>
		<description><![CDATA[In a recent NY Times article about the importance of website performance, a couple of Google engineers talked about how users may choose one website over another because of a 250 millisecond difference in page load time. 10 years ago website users didn&#8217;t mind waiting 4 &#8211; 6 seconds for pages to load, but that [...]]]></description>
		<wfw:commentRss>http://jeffwhelpley.com/2012/03/25/7-categories-website-optimization/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Just-in-Time Expertise: My Secret Weapon for Success</title>
		<link>http://jeffwhelpley.com/2012/03/14/just-in-time-expertise-my-secret-weapon/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=just-in-time-expertise-my-secret-weapon</link>
		<comments>http://jeffwhelpley.com/2012/03/14/just-in-time-expertise-my-secret-weapon/#comments</comments>
		<pubDate>Wed, 14 Mar 2012 17:54:12 +0000</pubDate>
		<dc:creator>Jeff Whelpley</dc:creator>
				<category><![CDATA[Architecture]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[AnyFu]]></category>
		<category><![CDATA[Donn Felker]]></category>
		<category><![CDATA[Jason Roberts]]></category>
		<category><![CDATA[Just-in-Time Expertise]]></category>
		<category><![CDATA[Justin Vincent]]></category>
		<category><![CDATA[Mesh01]]></category>
		<category><![CDATA[TechZing]]></category>

		<guid isPermaLink="false">http://jeffwhelpley.com/?p=551</guid>
		<description><![CDATA[I don&#8217;t know everything. Actually, let me rephrase that. I don&#8217;t know very much. Despite that, I somehow manage to get things done from time to time. From an external observer, it may appear that any success I have comes from some special ability for a particular job or task. However, the reality is that [...]]]></description>
		<wfw:commentRss>http://jeffwhelpley.com/2012/03/14/just-in-time-expertise-my-secret-weapon/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Transitioning to Lean Startup at MESH01</title>
		<link>http://jeffwhelpley.com/2012/02/29/lean-startup-mesh01/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=lean-startup-mesh01</link>
		<comments>http://jeffwhelpley.com/2012/02/29/lean-startup-mesh01/#comments</comments>
		<pubDate>Thu, 01 Mar 2012 04:40:40 +0000</pubDate>
		<dc:creator>Jeff Whelpley</dc:creator>
				<category><![CDATA[Lean Startup]]></category>
		<category><![CDATA[Agile]]></category>
		<category><![CDATA[Hubspot]]></category>
		<category><![CDATA[Mesh01]]></category>
		<category><![CDATA[Moneyball]]></category>
		<category><![CDATA[Product Testing]]></category>
		<category><![CDATA[Wear Testing]]></category>

		<guid isPermaLink="false">http://jeffwhelpley.com/?p=466</guid>
		<description><![CDATA[&#8220;Baseball isn&#8217;t just numbers, it&#8217;s not science. If it was then anybody could do what we&#8217;re doing, but they can&#8217;t because they don&#8217;t know what we know. They don&#8217;t have our experience and they don&#8217;t have our intuition&#8230;there are intangibles that only baseball people understand.&#8221;  - Grady Fusion to Billy Beane in Moneyball Moneyball is [...]]]></description>
		<wfw:commentRss>http://jeffwhelpley.com/2012/02/29/lean-startup-mesh01/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Why I Left a Nice, Cushy Job at a Big Bank for a Startup</title>
		<link>http://jeffwhelpley.com/2012/01/09/from-big-bank-to-startup/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=from-big-bank-to-startup</link>
		<comments>http://jeffwhelpley.com/2012/01/09/from-big-bank-to-startup/#comments</comments>
		<pubDate>Mon, 09 Jan 2012 04:18:50 +0000</pubDate>
		<dc:creator>Jeff Whelpley</dc:creator>
				<category><![CDATA[Career]]></category>
		<category><![CDATA[Dharmesh Shah]]></category>
		<category><![CDATA[Gail Liebhaber]]></category>
		<category><![CDATA[Glengarry Glen Ross]]></category>
		<category><![CDATA[Grader.com]]></category>
		<category><![CDATA[Hoosiers]]></category>
		<category><![CDATA[Hubspot]]></category>
		<category><![CDATA[Jason Roberts]]></category>
		<category><![CDATA[Mesh01]]></category>
		<category><![CDATA[OnStartups]]></category>
		<category><![CDATA[Wells Fargo]]></category>
		<category><![CDATA[Wells Fargo Dealer Services]]></category>

		<guid isPermaLink="false">http://jeffwhelpley.com/?p=399</guid>
		<description><![CDATA[Imagine that you were lucky enough to find a job at a large, powerful organization that: Has great pay and benefits Has a great boss who actively helps you get better and wants you to succeed Is extremely stable Is challenging and rewarding Would allow you to do many of the things you love to [...]]]></description>
		<wfw:commentRss>http://jeffwhelpley.com/2012/01/09/from-big-bank-to-startup/feed/</wfw:commentRss>
		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>Open Letter to Everyone I Worked with at Wells Fargo Dealer Services</title>
		<link>http://jeffwhelpley.com/2011/12/29/open-letter-wells-fargo-dealer-services/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=open-letter-wells-fargo-dealer-services</link>
		<comments>http://jeffwhelpley.com/2011/12/29/open-letter-wells-fargo-dealer-services/#comments</comments>
		<pubDate>Thu, 29 Dec 2011 18:48:29 +0000</pubDate>
		<dc:creator>Jeff Whelpley</dc:creator>
				<category><![CDATA[Career]]></category>
		<category><![CDATA[success]]></category>
		<category><![CDATA[Wells Fargo Dealer Services]]></category>

		<guid isPermaLink="false">http://jeffwhelpley.com/?p=435</guid>
		<description><![CDATA[“There’s always a way – if you’re committed.” – Tony Robbins “I’ve failed over and over and over again in my life and that is why I succeed.” – Michael Jordan “Always bear in mind that your own resolution to succeed is more important than any other” – Abraham Lincoln To my IT partners, business [...]]]></description>
		<wfw:commentRss>http://jeffwhelpley.com/2011/12/29/open-letter-wells-fargo-dealer-services/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
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