Help Desk Server version history

Version 8.3

Show overdue tickets in "unanswered" tab
Ability to create KB articles for techs only directly without creating a ticket first
Respect techs permission for techs only KB articles (do not show articles he has no permission to see)
Fixed "Restrict ticket closing to Technicians only" setting
API compatibility with Helpdesk for iOS 1.1
Do not reset the view mode when clicking on a tag
Do not auto close a ticket when due date is set
Fixed BBCode tables in email templates
ticket submitter always gets autologin urls in all notifications
Fixed due date editor
Case insensitive custom fields values comparison in automation rules (fixed checkbox custom fields)
Allow managers to submit tickets on behalf of his company users
Showing latest news on the new ticket creation page
New setting "Do not add recipients from CC and TO fields to subscribers"

Version 8.2

Ready for the upcoming helpdesk iOS app
Ability to remove "ups by cust" and "upd for tech" badges to remove tickets from the "unanswered" tab without closing them
Saving filter parameters and selected category between page refreshes
Added "reply above this line" to emails for better quoting-removal
Allow techs to select an assignee on ticket creation
"Multiline text" custom fields
Technician replies, customer replies and "internal" technician replies are now colored differently.
"Tickets from Company" filter on the homepage
Now you can see the "To" and "cc" header if a ticket or reply was imported from Email
Save user notes from popup
#TicketID# tag for email notifications - outputs the ticket's unique ID number in the helpdesk system
Performance improvements
New setting - "Disable automatic 'time-spent' timer on the ticket page"
Clear assignee when moving a helpdesk ticket between categories (if no permissions in the new category)
No bbcode from the API methods, convert everything to html
Added Due-Date to the ticket-summary report
Ticket Auto-Close module timeout fixes
Allow to save more than 24 hours "ticket time spent"
Fixed user popup for regular users
Ability to remove help desk logo from settings
Better article editing in KB

Version 8.1.0

Per-category custom fields for tickets
Inserting images into new tickets and replies "From my computer"
Inline images when creating KB articles
Ability to set up an email domain for any company. For example, company "A" has "a.com" as the email domain, if a new user with email "john@a.com" creates a ticket, he will be registered with company "A" automatically.
New category setting "from address". Lets you use a different "from" email address for all outgoing notifications from tickets in a category
Lots of new API methods. Check out the api docs
Enhanced time tracker. "time spent" is now calculated and saved automatically for all tickets unless cancelled
Summary report multiselect for priority & status, filter by "date closed"
Merge now combines subject and sums "time spent"
You can put any valid email address when submitting a ticket "on behalf" of someone, it will automatically create a news user (if not found)
Autocomplete for non-tech users shows only people from the same company
New setting to include custom CSS rules to customise Helpdesk
Showing ticket details in the mobile UI
Mobile UI fixes for resize on orientation change
Support tickets "Assigned to me" in mobile helpdesk interface
New automation condition type "if ticket comes from company"
"Add tag" automation action
Fixed login issues some users had
Do not send "category changed" notifications to admins
Windows Azure compatibility
Do not send welcome email to users auto-created from email, because they have autologin anyway
Printing multiple tickets from grid
Client-side validation in new ticket form
Now only admins can delete articles from KB
Stats numbers improved, correct tickets count in the nav bar
New ticket page IE7 fixes
Fixed "email admins" automation action
Fixed ticket forwarding to a username

Version 8.0.1

Fixed a bug with duplicate entries in users autocomplete
Possible fix for corrupted email subjects in rare cases
Fixed new ticket button - correct redirect from admin pages

Version 8.0

SLA and Automation rules (read more)
Moved sorting to the sidebar, added ability to sort by "From" and "Ticket number"
Added ability for a user to select what columns to display in grid
Embedded image attachments from email are now embedded to tickets. Support for "[img]att123[/img]" bbcode tag
Improved usability on the categories page in the admin panel
Lots of fixes in the incoming mail checker (mostly for the new version of Outlook)
"Mark ticket as spam" button in toolbar
Do not delete reply content when there were an error while posting it
User now cannot select company when registering
AppURL setting in web.config, which overrides Helpdesk URL in all outgoing email notifications (manual)
Search permissions fixes
Fixed a bug with checkboxes in a comment subscribers section when clicking "for techs only"
Techs are allowed to create new users (they need for the "onbehalf" feature)
Fixed "view" button on edit user page
Fixed sync from AD button
Fixed custom fileds design on the new ticket page
Translation fixes
Added apple touch icon for all devices
Hide green new ticket button on a new ticket page to avoid clicks by mistake
Sending welcome email when a user is created from incoming email
Show tickets filter on the main page for techs only

Version 7.5.4

Fixed "view" button on edit user page
Fixed sync from AD button on edit user page
Fixed custom fileds design on the new ticket page
Russian translation fixes
Fixes "dangerous request" on ticket-forwarding
Cleaned up translation resources
Fixed new KB article creation
Updated project for VS 2012
Show tickets from the same company in the search results if the corresponding setting is on
Fixed sorting by "updated" filed in tickets list

Version 7.5.3

User edit form improved and re-designed
Show similar articles from Knowledge Base on ticket page

Option to repeat ticket on work days only

Removed "disable welcome email" setting, instead - checkbox "send welcome email" on the user creation page

Better incoming email parsing, saves spaces

Renamed "Reports" to "Reporting" - to prevent helpdesk conflicts with SQL Reportng Services

Improved Knowledge-Base article creation process.

Fixed "String reference not set" error when creating a user with Windows Authentication enabled. Also, no "login/password" in welcome email for Windows Auth

Fixed "dangerous request" error when adding news to helpdesk

Added "Change category" to the ticket actions popup in the tickets grid

Fixed new ticket button on admin pages

Fixed permissions in ticket actions popup

Version 7.5.2

User-profile page translation fixes
Fixed escalation
"Username or email" on login form
Checkbox custom fields now cannot be mandatory (because it's doen't make sense)
Non-tech users cannot change their company
Faster technicians report
Sort search by relevancy, more accurate results
Nice error messages in API-service
Login form UI improvements
New API method - "GetTicket"
Sorting tickets grid by custom fields
Speed & Dynamics report: period length validation (error if more than a year selected)
"Time zone" instead of a non-intuitive "server offset" in settings
Search - return custom fields that have "show in grid" set only
"Forward ticket" improvements
Not resetting comments box when editing tickets details.
"add user" form improved - password field not shown if AD-auth
Showing names of a browser and OS instead of user-agen string in user's profile
remember sort column in cookies
Added validation message on unsuccessful login
Removed "max attach size" setting
Client-side category validation on "new ticket" page
Fixes big images overflow in ticket text
Added the tag filter into Summary Report
Priority field is back in the support widget
Set updated by customer badge when a non-tech user writes a reply
Google attach fix
File upload design improvements

Version 7.5.1

Increased the quality of search results
Fixed the error when saving a user profile with empty department field
Added "containing text" filter to summary report
Added missing translations

Version 7.5.0

Ten times faster search, searches in ticket replies as well. Uses fuzzy search algorithms instead of looking for an exact match. You need to install Full-Text Search on your SQL Server for it to work, here is the manual.
Do not add people from "TO" address to the ticket, only from "CC" (incoming emails)
Failed notifications queue - notifications, which were failed to sent, are not dropped, but saved and resend later.
Reply templates (canned responses) are now shown only to techs
User's greeting template - like signature, but in the begining of the reply.
Custom report builder - build custom reports with the data you need
Is Manager user attribute - can see tickets from others from the same company
Showing "Are you sure you want to leave" box when unsent reply is typed in on the ticket page
New user field "Department"
Bug fixes and UI improvements

Version 7.4.1

Fixes bug in the summary report
UI and localization fixes
New custom field type "checkbox"

Version 7.4.0

Improved UI in all reports
Added "Distribution of tickets per day of week" and "Distribution of tickets per hour"
Renamed dynamics report to "Tickets per day"
New report "Response speed" - average response and resolution speeds
New better search UI
New email templates. New "Welcome" template, new "ticket confimation" template.
Sorting in the tickets grid now applies to all tickets, not only to the ones, which are currently shown
Active Directory avatar improvements and fixes
Comment templates are now inserted at the current cursor position
Do not show techs only categories (and articles in them) in the KB for non-techs
Russian language fixes
Disallow public publishing to KB in the tech only categories
Better quoting removal
Showing unanswered tickets number in the submenu.
Techs are now allowed to edit tickets
Refresh techs list on category change

Version 7.3.1

Improved email-checker (quoted-emails remover)
Mobile UI improvements
"disableUselessMessageFilter" web.config setting
Minor fixes on the "new ticket" page
Minor KB fixes
Minor UI fixes
Google-drive attachments in ticket-emails
"thumbnailPhoto" field for Active Directory avatar integration
Ticket-categories drop-down in mobile UI
Localized priority description in ticket-details
Fixed login page on Android
Made the helpdesk header more compact in the mobile UI, other mobile fixes
New installer for the self-hosted version

Version 7.3.0

Helpdesk now has a mobile UI. Just open it in your smartphone's browser
Fixes "Wrong captcha" error on registration
Fixed bug - user was getting a ticket confirmation only when "send technicain notification" is true
Note templates added ABOVE the existing text
"#unsub#" alias for #unsubscribe# command in email API
Avatars from Active Directory
Summary report excel now contains ticket body
"Assign Technician" is a dropdown list, like it was before. No "suggestion box"
Ability to see who got email notification for each comment
Ability to attach Google Drive documents (Google Docs) to tickets (Help desk google integration)
Built-in spam-filter improved, no longer deletes useful messages
Ability to add a note to the ticket creation page

Version 7.2.2

Fixed ticket re-opening on replies via email
Fixed quick users search in the admin interface
Fixed AD sync error on user edit page
Show "updated FOR techs" tickets on the "unanswered" tab
#unsubscribe# email api now works only for techs
Techs now can't edit their own permissions

Version 7.2.1

Minor UI fixes
DB upgrade script fix
User-search fix
Fixes "email already taken" error when using helpdesk with Active Directory
Improved email handler: loop-emails, auto-reply filter etc.
Not adding empty comments from incoming emails.
Bugfix: closing tickets in the non-hosted version.

Version 7.2.0

When sending confirmation email to ticket submitter - he gets an "autologin" URL, so he does not have to enter username and password
Technicians report - export to excel
"Set ticket custom field" in API
Autolgin bruteforce protection improved
Fixes bug in custom statuses dropdown list in IE8
Return ability to unassign user from ticket
Per-user language setting fixed
Remembering selected tab in the tickets list
Pop up for bulk actions in the tickets list
Better "more tickets" button behavior
Added some new help pages, revised some existing help
"Assign ticket to " textbox shows technicians from particular category only
"Sync user from AD" fixes
BBCode list support fixes
"XX Time Ago" for date fields in tickets
Showing custom fields values in the search grid
Added favicon
Fixed "More tickets" button when viewing support tickets in a particular category/department.
New setting - "do not auto-reopen a ticket when customer send a reply via email"
New setting "Notify ALL technicians in a category when ticket-submitter posts a reply
"Time spent" stopwatch not shown if ticket closed
Helpdesk name is now shown instead of the default logo
Killed a feature - increasing email-checker interval on errors. Not any more.
"Assigned to" is properly refreshed now when the assignee changes
Refreshing tech-suggestion list after changing a support-ticket category
#unsubscribe# command for email API - removes a user form ticket subscribers (fixes #336)

Version 7.1.13

Lots of important security fixes in this release, please upgrade as soon as possible

Correct page titles
Not showing techs only comments to normal users
Viewing reports now requires user to be tech
New ticket button is not displayed for anonymous users when guest posting is disabled
Fixed datepickers on techs report
Nice error message when KB ticket is not found
Check user access permissions to view the ticket
Suppressed 404 error for missing favicon
Fixes normal user's (non-tech) permissions

Version 7.1.12

Reset "is tech" cache on logout
Improved "ticket not found" behavior, merge-redirect fixes
Bulk actions in tickets grid are allowed to admins only
Cloning ticket fixed. Also, cloning allowed to ticket owners as well (not just tech users)
Reset "allowed categories" cache on logout
Small date range fix
Summary report fixes
"From user" filter fixed
Saving search criteria after form submit
Search export to csv
Unassigned filter fixed
Assign to tech fixes
Fixed JS error in IE upon clicking "More"
Nice error messasge when closing ticket with unset mandatory fields
Dynamics report fixed
Security fixes - now all pages are allowed for anonyous users
Ticket details fixes
"Reply and close" fixes
Showing fullnames in suggest-popups
Redirect to login from GetAttachement when unathorized
Fixes wrong Attachment date and time
Fixed quick search by ticket number
Fixed paging in admin users page

Version 7.1.11

Windows auth fixes, logout button visibility fixed
Ticket list tabs visibility for regular (non-tech) users fixed
Reset "is tech" cache on logout
Improved "ticket not found" message, merged-tickets redirect improvements

Version 7.1.1

Minor multi-language fixes (raw html) on the support ticket page

Version 7.1.0.0

CSS fixes, file-upload visual improvements, KB file upload design fixes
Translation fixes
Inline custom fields editing on the ticket page (ajax)
New email template tag #Attachement# that shows a list of all ticket's attachements with upload dates and links
ASP.NET MVC engine - please read the upgrade notes carefully!
Knowledge-base fixes
Tag fixes on the front page
Lots of minor fixes

Version 7.0.8

Hosted version improvements
New setting - "Assign the first replying tech as a ticket-tech" (default ON like before)
Error messages in ViewIssue
New email message for the category change event
KB buttons visibility (techs only)
"Welcome" email fixes
Importing assets from CSV
Details time labels in the attachments list
Processing incoming email attachments fixes
File-upload visual improvements, KB file upload design fixes

Version 7.0.7

Incoming email processing fixes
Fixed searching by tags in the summary report
Not hiding "Get help", when hiding "powered by"
Consistent styling for help pages
CC-addresses from incoming email are now correctly added to the incoming tickets as subscribers
CSV import fixed (empty company name)
Updated Danish translation
KB button in widget popup, popup UI fixes, "Haven't found the answer? Create a ticket" button in KB
New google-voice api: null phone-number workaround
Tech-user popup in ticket search results
User popup redesign (showing fullname in brackets, name is a link to profile)

Version 7.0.6

Cloning Tickets
Critical fix for Internet Explorer

Version 7.0.5

Attachments fix when adding a comment
WYSIWYG editor fixes
Notifications fixes
Many other minor improvements
Users from the same company now can comment on each other tickets (if the "Allow users from the same company see each other's tickets" setting is enabled)

Version 7.0.4

Security improvements
Fixes comments edition in KB
"Show in grid" custom field setting
Reduce the scope of similar tickets search on new ticket page if category is chosen
Added "Status" column to the summary report
Export search to CSV
Avatar for system comments
Assign, close, merge, delete tickets in the search page, other search improvements
Mail quoting removal fix
"More" button fixes
Link to the search page on search icon
Search by tag in Ticket Reports and Search
"Hide powered by" now works in the self-hosted version as well
Mail loop prevention improvement
Force off compatibility mode in IE
User signature
Fixed Admin "new ticket" notification when Tech-notifications are disabled
Fixed attachements import from Messages from Outlook
Show private KB articles in suggested tickets in newIssue for techs
Technician statistics report fixes

Version 7.0.3

Improved custom fields search
Lots of visual fixes and improvements
Rebinding comments and subscribers after assigning a support tech to a user
Added feature to "de-assign" a tech from a support ticket (clear the "assigned to")
Fixed "more" buttons for custom statuses
Removed unused assets from the project
Fixed dutch and danish translation

Version 7.0.2

Preventing "dangerous request" error on forward ticket page
Fix: no custom fileds in "new ticket" email notifications
Correct "Tab" key on New Ticket page
Redesigned login screen
UI fixes
"More" button
Windows-authentication fixes
Translation improvements
Improved custom fields search (non-exact match)

Version 7.0.1

Lots of minor visual fixes
Performance improvements

Version 7.0.0

Major redesign (screenshot)
Huge overall performance increase
Lots of bug fixes

Version 6.2.6

Fixed sorting by ticketId
Improved email loops prevention
SMS improvements
Recent comments from user shown to admins/techs only
IE9 autocomplete improvements
Not sending escalation notes late at night and weekends fixes

Version 6.2.5

Performance improvements
User manual improvements
Fixed - admins received notifications even with the disabled email setting
Ticket-filter stays open after filtering
Email-looping prevention improvements
Support widget ticket-creation form now shows important fields only. Simplified user experience.
No more captcha on the ticket-creation form - intelligent antispam
Code-signing the trial version installer
Adding asset assignee on asset creation form
default value for quantity
linking assets to tickets
Assets page improved
Fixed - slow typing on an iPhone
Creating sample KB articles on first install
Due-date tooltip when adding a comment to a ticket
Recent actions by user
Auto-filling Gmail values when editing email preferences
Fixing "reply and close" when there're unset custom fields.
Tree navigation fixed when viewing tickets from particular company/user

Version 6.2.4

SMS notifications (for US hosted users only).
KB fixes and improvements, better performance. Added attachments for KB articles, stripped BBCode in previews
Custom fields fixes and UX improvements
Saving sorting direction in the tickets grid (ascending \ descending)
New setting "Always notify administrators about new tickets"
"Comment and close" button in the ticket view
Lots of improvements in mail sub-system: fixed body loss in some languages, added loop prevention, fixed messages duplication
Double mail-checker interval after 5 errors in a row, not in 3 like before
Gmail web-interface now shows HTML-version of a message

Version 6.2.3

Fixed "The member CompanyID of type System.Object cannot be used as a parameter value" error
Assets improvements
Categories tree - always shows all categories
Showing correct tag numbers in the tickets list
Tables support in wysiwyg editor
"Invalid cast" error fix
New-ticket page Windows-auth fix
KB redesign
Hosted version improvements
No notification for KB-only ticket creation
Added tag 6.2.3 for changeset 9bede495563b

Version 6.2.1

Source codes license fixes
Updated translations. Fixed user-popup in Firefox (encoding bug)
POP email module fixed (using an improved component)
Helpdesk now has a RESTful web-service for external app integration
Updated manual (API docs)
Performance improvements
Ticket-tagging improved
KB tag editor
"Close ticket" button moved to the right, after custom ticket status buttons
Minor UI tuneups
No more Ssl certificate validation errors or POP and IMAP
Ticket-list date sorting fixed for 12-hours clock regions
Search-box searches for username/email as well
Showing thumbnails for image-attachments in tickets
Client-side caching improvements for attachments and thumbnails
Double-click comments fix

Version 6.2.0

Mail-checker fixes and improvements
Datetime error on German locales fixed
Status filter fixed
General UI improvements
Quoted emails finder improvements
Redirecting merged tickets
Added "company" field to CSV import
Order tags in the sidebar
Login problems on iPhone fixed
Techs-only comments via email, closing ticket via email - improved
Fancy html emails, updated default email templates
IMAP fixes
Advanced tooltip when clicking on a user in a ticket: phone, ip, etc, prev tickets and the "view full profile" link
Processing only 5 messages at a time, timeout settings for IMAP mailboxes
Updated translations
Alphabetic sort for comment templates list, other template fixes
New jQuery 1.7.1
Removed "do you wanna take over the ticket" alert
Added plain text emails part (to fix email display on Blackberries etc
Search fixes
Inline Ticket editing
Lots of performance issues fixed
Showing similar tickets from KB, comparing by subj
Ticket-Escalator improvements

Version 6.1.9

Fixed JS error in report-summary
Showing tags in the Knowledge-base (both list and ticket)
"Save as" filename for image attachments
No tags for non-techs on new-ticket form, light redesign
Showing file date, performance improvements
Welcome ticket on the first run
Lots of visual improvements
Deleting tickets from grid fixes
Source-codes version improvements (updated Visual Studio project file)
User-autocomplete now searches email as well
Correct company-name in the email-templates
Updated manual (CRM integration)
Cross-page user sorting
Remembering the sort order in the ticket list
Resetting stats-cache when closing tickets
Added "#ticket#" tag to message subj on ticket forwarding
Date sorting is Search
Fixed - "techsonly" notes were sometimes sent to regular users
New comment-templates manager, names for comment templates
Slow typing on iPhones/iPads fixed

Version 6.1.8

Search UI redesigned
Search performance improvements
Old IE-versions support improved
AD_integration improvements and fixes
Simpler KB design
Auto-update in the tickets list
Many other improvements

Version 6.1.7

Fast-search box on the top
Lots of visual improvements
LOTS of minor improvements and bug fixes
Support-widget fixes
Tags-list on the home page

Version 6.1.6

Fixed mail-importer errors that prevented importing emails in some cases
Fixed the suggestion-box when changing the "from" user on the ticket page

Version 6.1.5

Ticket tags
Lots of more visual improvements
Performance improvements (e.g the ticket list's database backend is now 2 times faster)
Lots of minor fixes and improvements
New setting - "disable avatars"

Version 6.1.4

Fixed a minor error with the user-editing form

Version 6.1.3

LOTS of visual improvements
User-avatars (via Gravatar)
Mail-importer fixes (filtering out-of-office replies, notification issues)
Showing email in the users list
Improved subscriber editing
Lots of minor fixes

Version 6.1.2

Source code version improvements (solution file)
Some design-improvements on the Users page in the Admin panel
"Sync all users from AD" feature
Now a ticket does NOT change its status to "in progress" when a tech is assigned
Ticket-followers are now controlled by checkboxes, better usability
JavaScript fixes on the "new ticket" page
Nice "recent comments" rendering in email templates
More "readable" default email templates
Searching by ticket-ID now redirects to a ticket page right away

Version 6.1.1

sorting now work after clicking "more" link
Fixed assigning techs
Time-tracker fixes, tickets-list fixes
Changing ticket's user - suggestion box instead of the drop down
Hosted version improvements
Custom fields fixes
Lots of minor fixes
Date custom fileds now allow range search
Better charts
Improved search
Visual improvements
Nice warning message when closing a support ticket with unset mandatory fields
Showing company names in user-suggestion boxes
Helpdesk reports improved
Emailing the tech's name when submitting a ticket "on behalf"
Lots of visual improvements, logout/login buttons

Version 6.1.0

Due-date sorting fixes
Email settings moved to a separate admin page to optimize and simplify UI
Lots of UI improvements (better design, CSS3 features - shadows, rounded corners)
Messages from ticket-technician have different background for better readability
Separate email templates for "new ticket" message and updates to existing tickets
When submitting a support ticket "on-behalf" - user search box replaces simple drop-down
Search-results page now also allows deleting, linking tickets
Performance improvements (esp. the mail-checker thread)
Mail-importing fixes - no more adding extra line-breaks
Attachments are now sorted by filename
Lots of minor improvements

Version 6.0.9

Minor fixes
Ticket page visual fixes
WYSIWYG-editor fixes (JavaScript)

Version 6.0.7

New setting Users from same company can see each other's tickets
Lots of design improvements
Translation improvements
"http" is now parsed in custom fields and rendered as links
Summary report daes are now saved in cookies

Version 6.0.6

Fewer trial version restrictions
Improved search page
Performance improvements for the email-importing module
Multiple file attachments
Custom fields in the "summary report" shown correctly
User's company is now synced from AD as well
UI improvements onthe ticket page

Version 6.0.4

Improved error handler in email-importer
Number of "Recently viewed" tickets increased to 10
JavaScript editor fixes (when pasting from Apple-Mail and Outlook)
Slightly improved UI

Version 6.0.3

Minor Firefox CSS fixes for the "new ticket" button

Version 6.0.2

JavaScript fixes when adding a comment
Email-notifications issues resolved (sometime when a ticket is unassigned, the technician did not get email notifications)
Translation improvements
General minor improvements

Version 6.0.1

Simpler, improved interface, "Tickets" page is not the default page of the helpdesk app
"Unanswered tickets" filter - main technician's dashboard
Precise support time tracking - hours : minutes : seconds.
Automatic time tracking - a loggable stopwatch starts every time you open a support ticket
"Techs only" filter in the users list
Some SQL 2000 compatibility issues resolved (though we do not officially support SQL Server 2000)
Performance improvements
Attachments in incoming email-notifications - fixes and improvements
Category filter in the "dynamics" report
UI fixes on the ticket page, AJAX fixes (comments box was erased if you click some other button etc etc.)

Version 5.5.3

Fixed sending attachments in helpdesk emails
Lots of web-interface fixes and improvements
Multipage user deletion fixed
Escalation notes do not mess-up the "updated by" fields any more. Also, ticket-updates by non-technicians and non-submitters do not touch the "last updated" field any more.
User-creation improvements
Ticket-sorting fixes

Version 5.5.2

iPhone/iPad minor fixes when working with comments
Fixed saving the "User From-Name" setting to DB
Other minor fixes

Version 5.5.1

Ctrl+Enter fix
Some more visual improvements

Version 5.5.0

.NET 4.0 (check the upgrade notes)
Improved incoming email module (embedded images processing)
Visual improvements
Files are now attached to particular comments (not just tickets) and sent out with notifications emails
Assets are now visible to technicians (not just admins)
Due date field for tickets
Many minor fixed in both UI and business-logic

Version 5.4.10

Improved & simplified category selector on the ticket-submission page
Fixed in the email importing engine
Improved helpdesk reports and knowledge-base
Improved ticket search (searching in multiple helpdesk-categories)
Ticket-page is now fully AJAX-ed (assigning tickets, changing category, submitter, etc)
CRM-integration fixes
New template "#Most_recent_message#"
Security improvements
Other improvements through the help desk software

Version 5.4.7

"More" button fixes
Adding subscribers fixed
Company column in summary report
JavaScript fixed on the ticket page (WYSIWYG editor fieed, suggestions engine)
Performance improvements
Security improvements
Confirmation on the "close" button when clsing a "new" ticket by submitter
Lots of minor fixes

Version 5.4.6

Jitbit CRM integration
List of companies in the system - in the admin panel
UI-design improvements (shadows)
New setting: "don't send escalation note to ticket submitter"
Lots of minor fixes

Version 5.4.5

Trial version fixes
Minor UI-improvements, translation improvements

Version 5.4.4

Companies report
Javascript fixed for the ticket page
Lots of huge performance improvements
No auto-closing tickets in custom statuses
Translation improvements
IMAP support
"last updated" date fixed
Correct handling of multiple "to" in incoming support emails
Server-time-offset fixes
Company name can now be added to email templates
Safari compatibility issues
BBCode parser improvements ([code])
High-priority incoming email result in a high-priority ticket
Fixed mandatory fields check when closing
Showing section in summary report

Version 5.4.3

Fixed filename when downloading attachments
Per-user language setting (in addition to the global setting)

Version 5.4.2

When ticket is assigned to a tech, status changes to "in-process" only if it was "new"

No email notification when ticket is re-opened via sending an email

Security improvements

Admins can now set user passwords

Saved replies (templates) are now appended to the text, instead of overwriting

Performance improvements, SQL-upgrade script improvements (backward compatibility with really OLD versions)

New-ticket page fixes (validation errors)

Support widget iPad/iPhone issues fixed

"Ticket has been taken" message is now posted on behalf of the helpdesk technician

When the help desk receives an email with CC-addresses in it - it adds them to the newly created ticket as "subscribers"

Auto-closing inactive tickets after X days

Performance improvements

CSV user import

Logging users IP addresses for agents convenience

User assets are now shown on his profile page

Version 5.4.0

Fixed the dynamics report error
Fixed redirecting to tickets list after closing
Helpdesk now keeps track of merged tickets, so no emails are left behind

Version 5.3.9

Improved new ticket notification format
Merge tickets improvements
Dynamics report correctly processes the ticket close date
Technicians report improvements
Closing a ticket redirects to the ticket list now
User search
Paging in the admin area users list

Version 5.3.8

More improvements in the quoted-emails parser
Removed confirmation on closing a ticket
Translation improvements
Removed the full-trust setting from web.config

Version 5.3.7

More improvements in the quoted-emails parser
Medium-trust improvements
New feature: removing subscribers from tickets. Some improvements when adding subscribers

Version 5.3.6

Says "today" for current date events
Improved quoted-text remover in the email-checker
New feature - "hide comment from the Knowledge Base"
Minor helpdesk UI-improvements
New settings "disable assets"
If a file attachment is being added via email - a notification is also being sent
Ticket page now uses AJAX and comes with improved performance
When adding comment, it's not being "re-added" to the "recent ticket comments" section of the notifications email
Occasional SQL timeouts in 5.3.5 fixed

Version 5.3.5

Minor Spanish translation improvements
Improved inline help
Fixed the occasional JS-error in the support widget under IE8
Fixed editing text-fields on iPad
Fixed the rare SQL issue with custom field names
No user-registration is sent when user is auto-created from the incoming email
Recent ticket history sent in the notifications formatted to look like quotes messages
Many general improvements
Fixed POP-email checker stops after being idle
Tickets list is now sorted by "last updated" by default - most recent tickets on top
Ctrl+Enter to add a message
Lots of UI-improvements, bigger fonts etc
When you add comment to a 'new' unassigned ticket, the helpdesk prompts it you want to take it over

Version 5.3.2

Dynamics chart now supports https
Hosted version fixes
Fixed error when helpdesk app-pool was stopping itself accidentally because of the internal thread error

Version 5.3.0

Recurring tickets - now you can schedule a repeating ticket
Fixed "potentially dangerous" error when submitting a ticket to the helpdesk
After editing a section - now redirects back to the list
Section is now shown when adding/removing category-permissions for a helpdesk technician
Closing a ticket is now prohibited when there are unset mandatory custom fields
Ticket subject now shown in the browser title bar.
Sections are now displayed in the email templates
Merging tickets
Minor fixes
Showing a number of tickets on all tabs
"Linking" related tickets together. Shown in "related tickets" section when viewing a ticket
Custom fields are now included into email notifications
Performance improvements for custom fields
Fixed editing ticket comments in the Knowledge-Base
UI-improvements: removed bold fonts from some headers, tabs etc (to keep users focused on tickets)
"Test email settings" button now allows selecting a custom email to send notification to
New awesome date-picker
New report: "Dynamics" chart shows how many tickets submitted/closed per day
Homepage open "recent messages" instead of news for admins/techs

Version 5.2.6

Fixed the category-selection error on the "New ticket" page when there's only one section and all categories are in it.
Saving category details now redirects to the category list

Version 5.2.5

Fixed Google Charts API when working over SSL
Fixed the DateTime-error on the homepage in v5.2.4

Version 5.2.4

Assets: export to CSV
Fixed the "logout bug" when using windows-authentication with Chrome and FireFox
Fixed a serious bug with autocomplete user-suggestion box

Version 5.2.3

Correct URL in email notifications for custom domains in hosted version
Translation improvements
Adjustable "Title" of the app
Number of tickets initially shown on the page increased to 70
Fixed: sorting tickets after clicking the "more" link
Shared secret generator (for the autologin feature)
Improved ajax category selector on the new-ticket page

Version 5.2.2

Fixed error on the tickets list
Custom domains for the hosted version

Version 5.2.1

Fixed adding subscribers Javascript
AJAX "more" button in the tickets list when there's a lot of tickets to show
Fixed SSL-issues with POP email checker on 64 bit systems

Version 5.2.0

Adding comments to closed tickets (with an "are you sure" confirmation)
Minor UI improvements
Hosted version POP-checker improvements
Category routing for POP-email accounts
New admin page design
Automatically checks for new versions
Fixed adding issues/comments from iPhones/iPads and Androids
Company is now shown on the tickets list, clicking the company name show tickets from that company
Improved design for the "tickets from user" and "tickets from company" filters
Filtering Assets by name and/or location

Version 5.1.9

Fixed company-filtered ticket list (tab links)
Support for MULTIPLE incoming email-accounts
Some visual improvements
Fixed reopening a ticket

Version 5.1.8

Fixed the "updated by tech" flag right after submitting an issue
Fixed the bulk actions error when performed on ALL tickets in the list
Time-spent editing permissions
Better tracing user "companies" - viewing tickets by company etc. etc.
Fixed the "ajaxutils" false error notification
Users-autocomplete suggestion list is now sorted alphabetically
Email template now renders ticket-submitter fullname (if specified)
New-ticket notifications are not sent to techs if this setting is disabled
Tech-only comments are not shown on the homepage "recent messages" section
Source codes converted to VS 2010 format
Fixed: submitting tickets straight to the Knowledge Base
Added user export to CSV
Custom fields are now displayed on the ticket-print page
Can now print tickets right from the Knowledge base

Version 5.1.6

Deleting ticket improved (performance issues)
"Recent messages" list on the homepage now does not show closed tickets to save space
BBCode parser now supports the [font] tag that can be used for editing the email templates
Search can find tickets by ID by entering the ID right into the search field
Improved email-checker - does not stop after the server has been idle for some time
Minor notifications-engine improvements
Ajax-based priority changer, more ajax-improvements when editing a ticket
Tickets "last-updated" field now corresponds with "server time offset"
Working with tickets right from the "tickets" list - assign to techs, change priority
Improved installer, updated manual, new, simpler database version upgrade procedure
Russian language

Version 5.1.5

Incoming email HTML-parser improvements
Correct "ticket hours spent" validation for non-US cultures
The "today/tomorrow/yesterday" splitter now works with server time offset correctly
Recent updates area added to the homepage
A default "new ticket" message is not added to a ticket when it's created
Fixed a small error when clicking "take" button

Version 5.1.3

Improved installer
Priority filter in the ticket report
Numbered list support in the WYSIWYG editor
Saving answer-templates aka "canned responses" for tickets
AD-sync improvements, new button "sync this user from AD" on the user page

Version 5.1.2

Disabled users are not shown when submitting a ticket "on behalf"
Incoming email parser improvements

Version 5.1.0

Improved the user-suggestion box when adding a ticket subscriber
Disabling a user now works even with Widows-authentication enabled
Visually improved rich-text editor
BBCode engine optimizations

Version 5.0.9

Fixed comment line-feed issue in Firefox/Chrome/Safari
Fixed the ticket comment-editor
New option "disable the close-ticket notification"
The rich-text editor now auto-resizes itself when typing text - in the new ticket submission form & ticket commenting window
User-creation modules improved (when used with windows-authentication)
After changing the ticket category, a notification is not sent anymore if there's a technician assigned to a ticket
Setting/removing the "techs only" flag when editing a comment

Version 5.0.8

Improved bounce-emails filter
Attaching a file with the same name overwrites it
Adding comments to a tickt is now asynchronous (AJAX)
New feature: deleting a comment from a ticket
Report diagrams now show numbers in the legend
Improved incoming emails MIME parser
Fixed: custom status buttons shown to administrators and techs only
Fixed: if an incoming email contains an link - it's saved correctly in the system
Active category/section is no highlighted in the tree on the "tickets" page and knowledge-base
"Check availability" link when registering a new helpdesk user
Other minor improvements

Version 5.0.7

Section name shown in the ticket list
Improved "tree" in the list
Some Chrome/Safari improvements
Fixed the non-latin cheracters in the subject of outgooing email notifications
Lots of minor improvements
Email notification about a file attachment now contains a link to the file
No more notification about a file deletion
Improved incoming emails parser - efficiently removes quoted messages

Version 5.0.5

Improved custom helpdesk ticket status deletion
Ticket section is now displayed on the ticket page
Some CSS improvements
Fixed the auto-focusing on the new comment box in Opera, Safari and Chrome browsers
Fixed saving the SMTP/POP passwords after testing them
Fixed the "ticket updated by user/tech" icons
Fixed validation error when editing a message in the log
Enabling/Disabling users
"Techs-only" comments are not being sent in the "recent messages" notification emails
Improved helpdesk user registration engine
Minor visual improvements
Fixed double line-feed in the ticket wysiwyg editor in Chrom, Safari and other webkit-based browsers
Incoming email-2-ticket parser improvements
Improveed default email template

Version 5.0.4

Email-sender improvements

Version 5.0.3

Fixed custom status deletion
The ticket subject is now limited to 100 characters, not 40
Fixed incoming emails checker

Version 5.0.1

Fixed: rare error when adding subscribers to a ticket
Fixed: disabling the knowledge-base now also removes it from the dashboard
Fixed: "Out-of-memory" error when showing really bug tickets (50k+ text).
Customizing the menu-tab text color
Correct "Updated by tech/customer" flagging when attaching/removing a file to/from a ticket
Improved email engine and "test SMTP" button
Correct log message when removing a file from a ticket
Administrators can now remove any file attachments from any ticket
Minor disabling-escalations issues fixed
Improved GUI - better icons on the main page etc

Version 4.9.7

Major email-module improvements, fixed a bug that prevented sending message-log updates under some conditions
Some usability improvements on the user editor forms

Version 4.9.6

Some bug fixes in the email notification module

Version 4.9.5

Slightly improved knowledge-base interface
Fixed email sending module ("loop" protection)
Improved "update by tech" ticket flagging
Fixed adding the unneeded "arrow" when the comment is addressed to all "ticket subscribers"
Fixed the default sorting issue with IE8

Version 4.9.4

New setting - "Disable Knowledge-base"
Status filter in the summary report
Fixed date-time parse error in the summary report
Slightly improved UI of the assets and reports pages

Version 4.9.3

Correct news rendering at the home page
Custom fields date sorting
Improved escalation engine: "smart" algorythm that prevents spamming
Improved HTML-markup for webkit-based browsers compatibility (Chrome, Safari)
Mail-checker improvements (turns off after 5 fail attempts)
Mail-sender improvements (bcc-engine)
Improved manual
Improved homepage
"Recently viewed tickets" dropdown
Fixed report Excel-export for non-english characters
Better charting in the summary report (using Google Charts engine)
Some fixes for Webkit-based browsers
Default category can now be set to an empty value
New asset attributes - "Serial Number", "Location", "Comments"
Summary report can now be based on a custom field
Many other improvements

Version 4.9.1

Finally fixed custom fields date sorting
Manually added subscribers can leave comments on the ticket
Fixed https-warnings on sortable pages

Version 4.9.0

Minor fixes
Hosted version SSL improvements
Email-sending module improvements it now works through CDONTS, instead of .NET-builtin smtp-support which has known bugs confirmed by Microsoft
Admin panel - improved custom-status deletion
Fixed: re-opening a ticket
Fixed: subscriber permissions - when a subscriber added to a ticket, he receives permissions to open the ticket and post replies etc.
Hosted version improvements (instance name check)
Fixed: Email template processing (latest messages)
Minor ticket updates (re-open ticket or change category) is now emailed to technicians only
Clickable Sections in the Knowledge-Base tree navigation
Improved date sorting in the lists

Version 4.8.2

WYSIWYG editor improvements
HTML email notifications (optional)
Mandatory custom fields option
Custom fields custom sorting
Performance improvements
UI improvements
Fixed error when viewing custom fields ticket under non-admin account
Fixed email-sending latencies when creating a new user

Version 4.7.1

Improved asset deletion procedure
Some IE7 compatibility issues fixed
Restored TicketID in the ticket list
Minor improvements
Sections are now clickable in the tree

Version 4.7.0

Asset management
Proper redirection after logging in in Firefox
"Assign" link in the tickets list
Proper sorting of the tickets list
"Assets assigned" field on the user profile page
Email replies processing fixes
Prevent dupe notification "ticket reopened" when user replies to a ticket by email
Tooltip for the ticket submitter that shows his company, email, phone etc.
Fixed the tickets list date filter

Version 4.6.4

Backup email accounts
Subscribers engine improvements
Fixed ticket deletion from the tickets list
Minor ticket list improvements
5 recent news are now shown on the homepage
Fixed the custom field editor (not saving the "techs only" attribute properly)
Custom menu tabs color
Email-sender performance improvements

Version 4.6.3

Mail Checker improvements (null reference exception when adding a new user during incoming email parsing)
Performance improvements
Incoming email parser improvements (preserving line breaks)
Removed email truncating modules
Interface improvements, IE7 compatibility improvements
"Default category for new tickets" fixed
Improved admin area documentation
Support widget for websites! - a great way to integrate the helpdesk into a website
Ticket category is shown in the list when the "all categories" mode is active
"For technicians only" custom fields
Fixes when editing "unset" custom fields
Hindi translation improvements

Version 4.6

Fixed the "NewIssue" error

Version 4.5.4

Lost password email fixed
Some multithreading fixes for the helpdesk settings engine
Imcoming email processor improvements (ticket URL in the welcome email)
Showing Custom Fields in the Summary report
Faster chart processing in the Summary report
Correct redirection after the login form
Improved AD-integration (queries for user's email, names etc.)
Improved email checker (filters out bouncing emails)
Notes and Tickets database types changed to nvarchar(max) to store unlimited texts
Spanish translation improvements
Updated manual
Performance improvements
Hindi, Arabic languages

Version 4.5.3

Fixed saving the email subject template
Escalation engine improvements
User permission editor fixes
German translation improvements
New user field - "Company"
Trial version now allows changing the language

Version 4.5.1

Small bugfix, when automatically adding a new user after getting a ticket by email

Version 4.5.0

No more "My issues" and "Others issues" separate pages. There's only one page now - Tickets. That shows all tickets that the current user has permissions to view.
"Issues" are renamed to "Tickets" throughout the application UI, an industry standard
All new redesigned main ticket page
Lots of visual improvements in the admin area
new feature: editing user's permissions on both user page and ticket-category page
Incoming email handler was not sending a "welcome" email after creating a new user in the HelpDesk
Custom statuses fixes for the hosted version

Version 4.0.4

Hebrew language
When a right-to-left language is selected in the admin panel, the pages are automatically rendered right-to-left ("dir=rtl" is added)
Logout link is removed from the "home" tab for Windows-authenticated users
"Ticket Status" added to the email notifications
Custom statuses for tickets!
Overall improvements

Version 4.0.2

Fixed error, sometimes fired when deleting an issue
Passwords on the "settings" page are changed back to regular text-boxes instead of "password-fields" due to a popular demand.
Improved escalating job, better error processing
Slightly updated images

Version 4.0.0

Design improvements
Hidden passwords on the settings page
New tab-based design and a new tab "Unassigned issues"
Migrated to ASP.NET 3.5
AJAX improvements
New feature - "Ticket subscribers", a list of users who get notification of ticket events + addressing particular comments to particular users
New feature - Escalation - if a ticket is not updated within X hours, a notification is sent to all subscribers and an administrator
"Last updated" field, great to sort by.

Version 3.7.0

Fixed email subjects in notifications
Improved notifications engine - DisplayName

Version 3.6.9

Nowrap on the Active-Issues page
Fixed bug: error when saving settings

Version 3.6.7

Hosted helpdesk email-checker improvements
Fixed: space in custom field names lead to errors sometimes
Sortable users list in the admin panel
Fixed: possible null-exception when submitting a support ticket when admin edits the custom fields at the same time
Transactional category deletion
Search custom fields
Improved helpdesk search page and engine
New language - Turkish
Captcha-image is now served by an HttpHandler which is much faster
Improved BBCode-HTML converter, email-parser
Fixed installer (proper password generation)
No "takeover" notification for user
"Start date" field for helpdesk tickets
Design improvements
New language - Polish

Version 3.6.4

Hosted helpdesk version improvements
Removed unneeded attachment notifications
Quoted messages are not removed from an incoming email if the email is not a reply but a new ticket from a user
Fixed: hitting F5 and resending info to a browser after deleting an issue from a grid was leading to deleting the next issue in the list
UI improvements
Fixed: editing some tickets in the helpdesk's Knowledge base was throwing a "potentially dangerous" exception sometimes
"Add all" and "Remove all" buttons on the permission editor page
Correct ticket lists displaying
Enlarged "username" and "email" fields in the database
Search now looks at the message-log also
New setting - "ServerTimeOffset"
Edit messages in the ticket message-log
"Print ticket" command
"Submit ticket on behalf" - users list is now sorted alphabetically
SQL performance improvements (indexes)
Custom fields are now shown on the "Active Issues" page
Improved full-version setup
"Average time spent" added to the "Summary" report

Version 3.6.3

Removed domain-name from the "assigned to" label
Fixed the "test" error message when posting a ticket

Version 3.6.2

Fixed the bug when admins were sometimes unable to assign issues to help desk technicians
Proper priority sorting on the "my issues" page
Fixed the "not yet" error on the autologin-page
Improved WYSIWYG editor
Custom fields
News engine fixed (hosted version only)
Fixed new-issue error on databases with case-sensitive collation
Updated helpdesk installation manual
Editing issues in the Knowledge-base
Improved admin panel

Version 3.6.1

Fixed sorting in the ticket grids

Version 3.6.0

Fixed the "noaccess"-page error
Optimized and compressed date javascript
Users list in the category permission editor is now sorted
Fixed Firefox problems with spaces in file attachments
Fixed helpdesk news RSS feed
Fixed email subject template saving
Fixed incoming email attachments processing
Improved WYSIWYG ticket-text editor
Proper priority sorting in grids

Version 3.5.9

Better exception handling
HoursSpent is now shown in the summary report
Translation improvements
Fixed the "validation" error on the ticket-submission page
Fixed the "Assign a technician" button on the ticket page

Version 3.5.7

"Add comment for techs" fixed

Version 3.5.6

News - add news and announcements to your helpdesk
Section field is now optional - it's not displayed on the new-ticket page when theres no sections
Slightly redesigned ticket page
Fixed the message log design in Knowledge-Base
General UI improvements

Version 3.5.2

Some hosted help desk version improvements
Improved MIME parser for insoming email messages: optimized performance, correct non-latin chars handling, HTML-parser

Version 3.5.1

Removing CRLFs from incoming emails
Hosted version improvements
Unicode support (varchar fields upgraded to nvarchar)
Fixed: incoming emails incorrect encoding, quoted-printable parsing and umlauts
Optimized and compressed javascripts
WYSIWYG rich-editor with a color-picker for ticket text and comments
Security improvements

Version 3.5.0

Fixed: lost carriage returns in email notifications
"Hours Spent" now accepts decimal values
Nice "no access" message
Improved "Lost password" functionality
When a technician or administrator creates a user - a "welcome email" is sent to that user with his login/password
When a technician creates a new user to submit a new issue "on behalf" - the newly created user is preselected on the new-issue page
The last 5 comments are now included in email notifications for convenience
Feature: sending email to the ticket user from the ticket page and from the user-profile page (via "mailto" link, admins and techs only)
"Get issues by user" search improved
Improved Date-Picker
Improved AD-module (timeout added - if AD-server is not responding)
New admin feature - deleting multiple issues at a time, multiple users at a time

Version 3.3.9

Logo image always reverted back to original when saving settings
Older SQL Server versions compatibility (2000)

Version 3.3.7

Preventing duplicate email notifications
Default issue subject for empty emails
Customizable logo and header/menu colors (via the admin panel - and you can still simply edit the HTML-code in the files in downloadable version)
Fixed - "Close date" was not always set when closing an issue
File attachments are now about 5% faster by using IHttpHandler instead of pages

Version 3.3.6

Detailed message when POP-connector throws an error
Fixed the captcha error that sometimes happened on the "New-Issue" page
Spanish version

Version 3.3.5

"Hours spent" field validation
Sending a welcome email (with username/password) when a user submits an issue without registering
JS error in user editor fixed
Improved category permission editor (backend)
Summary report now shows recent log entries next to issues
Ticket search results now also show recent log entries
Improved design

Version 3.3.3

Domain-Name removed from the "issue taken" notification
Improved installer
The "get help" link moved to top
Option - everyone sees everyone's tickets
Option - to use Jitbit's SMTP server (for hosted version only)
New ticket-property - "Hours spent"
Proper "remember me" checkbox processing

Version 3.3.2

Fixed the occasional "Null reference" error when sending a ticket notification

Version 3.3.1

Redesigned "new ticket" form
Minor design improvements
Fixed email checker when reopening a ticket after getting an email
Categories tree on "My tickets" page
Improved user deletion functions
Improved IE6 (and lower) compatibility
Removed domain-name from the "logged in as" label and emails
Option to switch off error logging in the "web.config"
Improved incoming email attachments processing

Version 3.3

admin GUI improvements
Comment in the subject line
"Add comment" buttons disabled if issue closed
Replaying to a closed ticket by email reopens it
Improved SQL setup scripts
Fixed BBCode parsing when creating issues from email
Fixed email attachments handling
Email uniqueness check improved
Quoted-Printable parser improved
Performance imrpovements (mail-checker timer)
MD5 password
Timeout brute-force protection
Optimized POP-email connector
New cool buttons in the admin panel: "Test SMTP settings" and "Test POP settings"
Email Subject Template
New "#Originator#" template field for emails
Improved default template

Version 3.2.2

Optionally disable Knowledge-Base for unregistered users
Slight design improvements (icons, backgrounds)
"[table]" BBCode tag support
Rich-formatting in message log
"New ticket on-behalf" improved

Version 3.2.1

Fixed category drop-down lists in the admin panel
Fixed some email-checker errors
An option to enable/disable anonymous ticket submission

Version 3.2.0

Option to remove the anonymous ticket submission from the login page
Less limitations in the trial version
jQuery upgrade
"Datepicker" on date field in the reporting area
General UI improvements
Search tickets by date
Dutch language fix - nl-NL
Minor bug fixes

Version 3.1.8

Adjustable "new issue" text when changing category
Default category for new issues
Separate email notification when changing category
Assign tech - changes status, sends localized tech msg
Fixed: POP email checker dies when IIS recycles an app-pool
Tech only KB - nice icon
KB fix (not logged in), KB switch fixed
en-GB language added (for correct date formatting)
Error email notifier
Attach multiple files when posting a new issue
"Send email" user flag (if one does not want any emails)
Get phone, location and username from AD
Improved HTML-parser for incoming emails
Bigger textarea for adding comment
In-plce user creation when submitting an issue "on behalf"

Version 3.1.6

Improved installer: fixed the "could not load type HelpDesk.Global" error at startup, improved strong password generator in the database creation module
Fixed the "peekaboo" bug in IE6
Danish language
Techs can also submit issue on behalf (not just admins)
Change category module fixed

Version 3.1.5

"del from kb" button is shown in KB
Visual Studio 2008
KB now shows non-system log entries only
Phone, location attributes for users
Italian language
Dutch language
moving tickets between categories allowed for regular technicians (non-admins)
IE6 fix

Version 3.1.4

fixed "techs only" email notifications
AD email is not overwritten when the email field is empty
AD errors and email errors are now logged in the Windows Event Log
enlarged textbox when posting a comment to the log
some server 2008 compatibility improvements

Version 3.1.3

Swedish language
fixed "user already exists" error when there's a problem getting user's email from AD
"logout" link is hidden when using windows auth
fixed email-import module address parser
improved performance

Version 3.1.2

adding a log record when assigning a rep
French language
fixed error message when email is already registered
short email subject when a new comment is added
techs only notification option
updated inline help
populate email from AD every time a user connects
improved performance
improved error processing in email checker

Version 3.1.1

Improved installer
When moving an issue no email to mover
shortened email notification subject
some typos corrected
only admins can see other users emails
issues list ordered - newest on top
techs only Knowledge Base

Version 3.1.0

Improved search
Updated manual
Strip HTML from incoming emails
BBCode support and Rich formatting
Usernames are displayed without the domain
Improved message-log (now looks like a forum), improved formatting
Attaching files is now logged
Improved comments engine
Redirecting to the ticket submission form after registering
Easier human readable captcha
Improved CSS

Version 3.0.0

All-new interface design
Handling incoming email attachments (files are attached to an issue)
Improved installer
Updated manual
User email confirmation when an issue is submitted
Improved admin panel (user management)
Other minor improvements

Version 2.8.6

Improved sections processing in search and "change category" dialogs

Version 2.8.4

Sections (organize categories to "folders"
Issue ID is clickable in the grids
edit issue (admins only)
search KB
localized "lost password" email
improved user report
"issues by user" stats
many minor improvements through the Helpdesk application

Version 2.8.3

Hotfix - new issues hidden from the active grid

Version 2.8.2

sometime hang with incorrect email settings
proper HTML-formatting in KB
improved async email thread performance
notify technician when he is assigned to an issue
notify technician an issue moved to his category
techician name in active issues grid
CSS improvements (grid formatting)

Version 2.8.1

Fixed: close/re-open issue email was sent even when notifications are disabled
Localized priority description
Priority is included in email notifications

Version 2.8.0

Portuguese language
Norwegian language
Better Active-Directory integration (automatically gets user's email from AD)
Improved email parser
Export reports to Excel

Version 2.7.8

Email-template being reset under certain IIS timeout settings - fixed
Improved issue commenting

Version 2.7.6

CR/LF comment error fixed
German translation improvements in reports

Version 2.7.5

<br/> problem fixed
categories are sorted alphabetically
German language improvements
performance improvements

Version 2.7.4

Email sending fixed
Improved pie-charts
Improved comment parsing

Version 2.7.3

Customizable email notification text
Pie-chart diagram in "Summary" helpdesk report
"Comments" field for a user, where admin can store some additional user info like a hardware profile
Email notifications are enabled in the evaluation version
"From" field added to issue grid
Limiting the attachment file size
More general improvements

Version 2.7.2

Email SMTP integration may not work under certain conditions - fixed

Version 2.7.1

Much improved HelpDesk installer
Added "FirstName", "LastName" columns to the user reports

Version 2.7.0

Improved email checker, which creates helpdesk issues from incoming emails
Fixed improper "remember me" behaviour
"Home" link always visible (even for non-authenticated help-desk users)
More detailed email notifications
Improved user deletion procedure (clean-up)
Reworked statistics (performance optimizations), added "closed date" parameter and "issue duration" stats
Now Multilingual German language added, more to come!
Issue formatting: line-breaks are preserved

Version 2.6.1

Minor email-module improvements
Optimized performance

Version 2.6.0

Fixed error converting too large emails into helpdesk issues
Fixed incorrect saving POP-port settings
Fixed empty issue body when HelpDesk imports multipart MIME messages with nested structure
improved injection-security
confirmation dialog when closing a helpdesk issue

Version 2.5.10

Fixed a email-password swap bug when registering users

Version 2.5.9

"My Issues" page now show issues submitted by user, AND handled by user, with an option to switch views (handled only/submitted only/all/archive)

Version 2.5.8

Search Issue by ID
Show issue ID in grids
Fixed bug with adding a category
General improvements

Version 2.5.7

Clean XHTML-code
CSS-improvements
Ability to browse the HelpDesk's Knowledge Base without logging in
Storing first/last users' names
Improved performance
Reduced page size
other general improvements

Version 2.5.5

Submitting helpdesk-issues on behalf of other users
Issue-priority feature

Version 2.5

Mail-IN feature which allows auto-creating helpdesk incidents based on incoming emails
Improved postback verification when submitting a new incident to help-desk
administrator panel improvements
"Lost password" link for registered users
SSL option to connect to SMTP-server
"Phrases.config" file which holds common phrases for emails and comments
Ability to restrict incident-deletion

Version 2.0.1

Improved email engine
"Captcha" image on a registration form
Improved design, look and feel
Configurable SMTP-Port
Many other improvements

Version 1.9.0

Added Windows-integrated authentication support
Cheaper prices, source code available (ASP.NET, C#)

Version 1.8.1

Sortable grids
Reports
More settings
Improved user-interface
Improved installer
File attachments
and many more!

Version 1.6.1

Updated installer - allows installing Jitbit HelpDesk on a remote SQL-server

Version 1.6.0

Added single sign-on feature for easy integrating Jitbit Help-Desk into existing ASP.NET websites and applications