https://www.KMWorld.comRSS feeds from KMWorld.com.All Content Copyright 1998-2026, KMWorld Magazine, a Division of Information Today Inc.60https://dzceab466r34n.cloudfront.net/images_nl/sw/KMW19_OG-Image.jpghttps://www.KMWorld.comWed, 15 Jul 2026 10:10:40 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175733https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175733Built using W&B Weave, ARIA turns experiment data into continuous model and agent improvementTue, 14 Jul 2026 10:00:47 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175704https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175704The partnership expands?IPC's?ecosystem of regulation-ready communications solutions across enterprise voice, trading environments, and collaboration platformsTue, 14 Jul 2026 09:45:54 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175703https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175703Helps consulting firms build a governed foundation for AI, automate compliance, and securely access confidential client information.Mon, 13 Jul 2026 11:15:56 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175689https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175689New?operating?model gives AI authority while?maintaining?human?controlFri, 10 Jul 2026 10:15:03 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175680https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175680New operationally aware AI copilot helps enterprises identify failures, automate testing, and continuously improve voice agents at scale for contact centersThu, 09 Jul 2026 10:40:25 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175660https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175660Submissions for nominations?are now open?for the annual?KMWorld?Readers' Choice Awards, a competition in which the winning knowledge management solutions, products, and services are selected by you, the users. The nominations period ends August 6.Thu, 09 Jul 2026 09:45:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175658https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175658New division centralizes years of internal research into Human Context Intelligence, creating a dedicated platform for scientific development, benchmarks, datasets, and external partnershipsWed, 08 Jul 2026 01:16:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175460https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175460Eva combines multi-agent systems with neuro-symbolic verification: deep learning for perception, symbolic reasoning for trust. Specialized agents auto-learn from structured, semi- structured, and unstructured enterprise knowledge, retaining full provenance. Wed, 08 Jul 2026 09:55:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175634https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175634Giving enterprises full command of a hybrid workforce of humans and AI agents, with one standard for performance, governance, and customer experienceTue, 07 Jul 2026 11:10:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175614https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175614Two companies already collaborating with the world's largest pharma organizations are now working together to move open-source AI into regulated productionMon, 06 Jul 2026 09:55:36 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175595https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175595Built to govern AI agent identities, permissions, and behavior before they become a liabilityMon, 06 Jul 2026 12:00:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175501https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175501Will there every be an actual end to information overload? After all, it's been long-standing complaint and only seems to be intensifying. Relief, in the form of surfacing only relevant information, customizing summarization, aligning curation and automation with business goals, and instating visualization, lies ahead.Mon, 06 Jul 2026 12:00:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175502https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175502If you're a knowledge manager, work on creating a culture that discourages knowledge one-upmanship. Make sure that your knowledgebase has answers at every level of experience and knowledge. And, as a leader, embrace chances to ask dumb questions without fear or hesitation. After all, dumbness acknowledged is the most powerful knowledge tool we have.Mon, 06 Jul 2026 12:00:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175461https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175461Built on a layered architecture, Shelf delivers agentic experiences across chat, voice, and email, orchestrates how agents reason and act through CortexAI, and scales Super Agents across contact-center and back-office workflows.Mon, 06 Jul 2026 12:00:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175462https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175462By unlocking enterprise knowledge sources and integrating with existing AI ecosystems, Mindbreeze transforms organizational data into a secure foundation for models, agents, and intelligent search with document-level security at scale.Mon, 06 Jul 2026 12:00:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175463https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175463Enterprises choose the eGain AI Knowledge Hub?available as a full-stack solution that can be configured in days or assembled to spec using APIs, SDKs, and MCPs on the eGain Composer platform to ensure a governed, compliant content foundation.Mon, 06 Jul 2026 12:00:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175458https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175458By combining deeply governed generative AI with agent-driven execution, KMS Lighthouse enables organizations to move beyond passive knowledge access toward intelligent, outcome-driven knowledge operations.Mon, 06 Jul 2026 12:00:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175459https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175459Lexsoft T3 now plays a critical role in supporting?the current wave of AI-led transformation of working practices in the legal sector. The company has evolved T3 from a standalone solution into a key component within the broader orchestrated workflows. KM as a solution is invisible?lawyers can simply trust that they are accessing the best knowledge documents.Mon, 06 Jul 2026 12:00:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175515https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175515As more ancient texts become digitized and translated, let's go all-in by using human-augmented AI, combining ancient knowledge artifacts with our modern body of research. And let's not just be confined to one or two disciplines. Infinitely large numbers of breakthrough innovations even more impactful than the examples shared are possible.Mon, 06 Jul 2026 12:00:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175517https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175517The real error of the expert system era was not determinism itself?it was incomplete rules. Today's risk is the opposite: We have agents that are too flexible, running on too little accountability, deployed into environments where variation is not a feature but a liability.Mon, 06 Jul 2026 12:00:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175518https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175518Over time, structured and unstructured data have moved closer together, both in terms of organizational interactions and in terms of the enabling technologies. Merging structured and unstructured data provides a richer knowledgebase and a more solid path to agentic AI, as well as greater accessibility for users. The semantic layer and knowledge graphs have gone a long way to drive this trend.Mon, 06 Jul 2026 12:00:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175536https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175536Successful transformation depends on an organization's ability to manage and apply knowledge effectively. Whether the goal is digital transformation, workforce development, operational resilience, or innovation, organizations succeed when they can capture knowledge, embed it into daily work, and sustain it to improve how work gets done.Mon, 06 Jul 2026 12:00:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175540https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175540As untrained coders adopt AI, organizations must balance risk mitigation with fostering innovation. The organizations that succeed will not be those that restrict citizen developers, but those that channel their activity within well-defined guardrails and enforceable governance frameworks. When governance enables innovation rather than reacting to it, enterprises can capture AI's value without exposing themselves to unnecessary risk.Mon, 06 Jul 2026 12:00:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175550https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175550With a semantic layer framework, an organization can actually spot where they lack explicit knowledge and information, or where people are asking questions for which explicit answers don't exist.Mon, 06 Jul 2026 12:00:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=174988https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=174988While AI holds the promise of radically transforming KM, human oversight takes on intensified responsibilities for ensuring the knowledge provided is accurate, timely, and relevant as well as guarding against violations of privacy and proactively securing sensitive data.Value is the key to adopting any technology, and AI tools are no different. AI-enabled KM provides opportunities for KM to shine and for knowledge managers to prove their value to their organizations.