https://www.KMWorld.comRSS feeds from KMWorld.com.All Content Copyright 1998-2026, KMWorld Magazine, a Division of Information Today Inc.60https://dzceab466r34n.cloudfront.net/images_nl/sw/KMW19_OG-Image.jpghttps://www.KMWorld.comMon, 21 Sep 2026 09:35:43 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=176656https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=176656Evaluates AI agents based on their ability to learn complex operational tasks as demonstrated by knowledge workersFri, 18 Sep 2026 09:55:14 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=176644https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=176644Organizations can use D&B's verified information on business identity, relationships, and risk to power AI agents across sales, finance, and compliance workflowsThu, 17 Sep 2026 10:30:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=176636https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=176636Resolves routine tickets, manages access, and answers employee questions across the tools employees already useWed, 16 Sep 2026 09:30:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=176609https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=176609Offering Epic customers modular identity verification and authentication solutions to support secure digital accessTue, 15 Sep 2026 02:30:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=176602https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=176602KMWorld recently held a webinar with Upland RightAnswers who discussed assessing AI knowledge readiness, benchmarking where your knowledge stands today, identifying priority gaps across content health, governance, discoverability, readability, semantic maturity, and business impact, and planning the remediation work needed before AI scalesTue, 15 Sep 2026 11:00:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=176589https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=176589Gives Google Cloud customers a streamlined path to manage enterprise content, prepare it for AI, and operate governed agents at production scaleMon, 14 Sep 2026 10:05:47 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=176559https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=176559Gives enterprises control over how employees use AI and the actions AI agents take on their behalf without requiring another endpoint client?Fri, 11 Sep 2026 10:50:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=176543https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=176543Brings real-time visibility across complex IT environmentsThu, 10 Sep 2026 11:30:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=176519https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=176519OSA helps libraries simplify collection development and acquisitionsThu, 10 Sep 2026 10:55:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=176517https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=176517Teams can ask questions, make changes, build agents, and schedule them to run tasksWed, 09 Sep 2026 10:45:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=176490https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=176490Enables teams to create AI personas from their own research, showing the sources behind every trait and flagging any gaps or inconsistenciesWed, 09 Sep 2026 12:00:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=176360https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=176360The beauty of bits, and why they became the fundamental unit of information, is that they can work with whatever type of information a computer is processing.Wed, 09 Sep 2026 12:00:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=176362https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=176362Much of our legacy KM practices have focused on treating knowledge as content to be captured, shared, and applied as needed. But what has become foundational in today's complex, fast-changing world is the need for a more complete representation of knowledge in the time periods before, during, and after its emergence and application. Introducing epistemological temporality.Wed, 09 Sep 2026 12:00:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=176368https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=176368Your company's knowledge is scattered across wikis, drives, tickets, and chat threads, much of it stale or contradictory. Point AI at that knowledge and it does not clean up the mess. It repeats the retired policy and last quarter's pricing, confidently, at scale. Getting an answer is instant now. Knowing the answer is right is not. Guru Wed, 09 Sep 2026 12:00:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=176369https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=176369KMS Lighthouse gives organizations a single governed source of knowledge that serves AI agents, virtual assistants and human advisors from the same content. GetAnswer delivers precise, context-aware answers to employees and customers across every channel, while Answers AI and AI Assistant make that same structured knowledge available to automated systems. Whoever?or whatever?asks the question, the answer is consistent, current and traceable to its source.Wed, 09 Sep 2026 12:00:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=176370https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=176370Built on 25 years of KM expertise and flexible AI options, RightAnswers transforms how teams create, curate, and deliver knowledge. Generative AI assistance drafts and improves articles in minutes, while built-in quality checks keep content accurate across thousands of articles. Federated search and connected knowledge surface trusted answers wherever agents and customers work, integrating seamlessly across your entire tech stack.Wed, 09 Sep 2026 12:00:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=176371https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=176371Stravito is the platform enterprise teams use to find what you already know, at decision speed, synthesize your knowledge into contextual, analyst-depth answers and pressure-test ideas against consumer perspectives built from your own data before investment is committed.Wed, 09 Sep 2026 12:00:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=176372https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=176372Talkdesk helps organizations improve productivity, reduce cost to serve, and deliver better customer experiences as their workforce evolves.Wed, 09 Sep 2026 12:00:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=176406https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=176406If we have learned anything from the productivity fallacies of the past 30 years, it is that technology alone has never delivered, and likely never will, the promised quantum leap. It is always the marriage of process, governance, and human skill.Wed, 09 Sep 2026 12:00:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=176431https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=176431Personalization and adaptive learning, from the KM perspective, revolve around human knowledge needs, which can change as projects, perspectives, and products change. Plus, given rapid technological advances that accelerate the ability of enterprises to understand those changes that affect personalization, people's expectations have heightened. Being able to tailor knowledge to individual preferences is suddenly the norm, although individuals may have to inform chatbots, language models, and knowledgebases of what has changed.Wed, 09 Sep 2026 12:00:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=176435https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=176435Not all workflow is agentic, and not all agentic AI is workflow, but where the two converge, a very dynamic market has emerged for companies both large and small. As recently as September 2025, Market.us predicted that the global agentic AI workflow market will grow from $5.2 billion as of 2024 to $227 billion by 2034, meaning a growth approaching 50% per year. Few software sectors can match this upside potential, so look for a lot of action here within the next few years.Wed, 09 Sep 2026 12:00:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=176467https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=176467The next stage of enterprise knowledge management will not be defined only by larger repositories or better search. It will be defined by whether the knowledge layer can explain what is true, where it applies, who is responsible for it, and what it is allowed to do. A knowledgebase built for search helps people find information. A knowledge system built for action helps a company use that information safely. Wed, 09 Sep 2026 12:00:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=176468https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=176468Organizations that treat AI as an augmentation layer?one more component in a socio-technical system built on semantic grounding and human accountability?will get the compounding advantage everyone else is trying to buy with a bigger model. That's the bet worth making. Not AI instead of KM, but AI inside KM, on KM's terms.?Wed, 24 Jun 2026 11:30:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175455https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175455KMWorld recently held a webinar with Fluid Topics and Guru who discussed why different knowledge domains require different approaches and solutionsMon, 29 Jun 2026 12:30:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175510https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=175510KMWorld recently held a webinar with Aleks Cardwell, director of product marketing at M-Files, who explored why context, not just data, is the true foundation for enterprise AI that actually works.