https://www.KMWorld.comRSS feeds from KMWorld.com.All Content Copyright 1998-2026, KMWorld Magazine, a Division of Information Today Inc.60https://dzceab466r34n.cloudfront.net/images_nl/sw/KMW19_OG-Image.jpghttps://www.KMWorld.comFri, 22 May 2026 11:25:34 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=174937https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=174937In minutes, businesses can create conversational AI agents that will build and continually improve themselves across virtually any digital or physical channelThu, 21 May 2026 09:50:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=174919https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=174919A next-gen approach designed to help organizations align and scale IT delivery with evolving business needsWed, 20 May 2026 11:25:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=174898https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=174898New AI-powered assistants and expanded workflow capabilities strengthen Casepoint FOIATue, 19 May 2026 09:35:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=174865https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=174865Governed, auditable access to iManage content for AI replaces fragmented custom integrationsMon, 18 May 2026 10:20:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=174848https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=174848With the new platform experience lawyers can open every matter in full context, with AI agents finally working from the firm's real institutional knowledgeFri, 15 May 2026 10:35:50 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=174833https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=174833New capability connects fragmented order data across systems, detects fulfillment risk in real-time, and proactively notifies teams to prevent chargebacks, fines, and deductions?Thu, 14 May 2026 09:30:43 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=174812https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=174812Rexel achieves improved invoice ingestion accuracy within days of deployment, signaling a turning point for autonomous enterprise operationsThu, 14 May 2026 09:10:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=174811https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=174811Enables employees to get answers and act without leaving their flow of workWed, 13 May 2026 01:00:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=174786https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=174786KMWorld recently held a webinar with Que Mangus, senior product marketing manager at M-Files, who explained that by helping ensure information stays current, governed, and easy to find, it enables employees to access accurate knowledge with greater confidenceWed, 13 May 2026 10:20:07 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=174782https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=174782New integration reduces manual handoffs and improves defensibility during eDiscoveryTue, 12 May 2026 01:00:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=174760https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=174760Self-service portal enables enterprises to independently design, test, and manage automated workflows with the Fisent BizAI agentic platformTue, 12 May 2026 10:05:11 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=174759https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=174759Maven is a new agentic AI capability that searches, visualizes, and analyzes internal and external dataMon, 11 May 2026 11:10:06 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=174741https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=174741New AI specialists for IT, CRM, employee service teams, and security and risk extend governed, AI-driven execution at enterprise scaleMon, 11 May 2026 12:00:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=174650https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=174650For Europe to cultivate world-leading AI companies, it needs to build the foundational conditions that have made ecosystems such as Silicon Valley so productive. This also means attracting and retaining talent through easier immigration, greater mobility across borders, and simpler equity compensation structures that make joining an early-stage startup genuinely rewarding. Without people willing and able to take risks on new ventures, there is no growth or innovation.Mon, 11 May 2026 12:00:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=174652https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=174652The most powerful multistep execution isn't a chain of specialized agents. It's a single model with enough context to plan, execute, and recover?informed by everything it's learned from every prior execution.Mon, 11 May 2026 12:00:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=174578https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=174578The impact of AI on both data silos and knowledge hubs is proving to be powerful in solving some age-old problems, including curtailing the effects of siloed information while increasing the value of knowledge hubs. It can only become more impactful going forward.Mon, 11 May 2026 12:00:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=174586https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=174586That AI has proven itself to be a revolutionary knowledge tool paints a different picture of the world itself. For millennia, we in the West counted as the highest knowledge the bedrock beliefs that ground the certainty of the layers of lesser knowledge that rest upon them. While the success of our culture proves the value of this approach in some critical areas, the rapid advances in knowledge enabled by machine learning based in multidimensional models that are too complex for us to understand remind us of what we've always already known: Our world overwhelms our smidgeon of consciousness. Mon, 11 May 2026 12:00:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=174613https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=174613We can only wonder how many breakthrough ideas remain undiscovered simply because the right pieces did not fall?into place. What better way to make those connections happen by design, rather than by chance, than for KM to provide the missing interstitial scaffolding?Mon, 11 May 2026 12:00:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=174619https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=174619By embracing a quantum approach, we can create an organization that is genuinely adaptive and intelligent. Agents, freed from the shackles of classical KM, can roam our knowledge graphs, identifying emergent patterns and unexpected connections that no human ever could. They can see that the support ticket trend and the new feature request in the sales call are actually the?same particle, just observed in different contexts.Mon, 11 May 2026 12:00:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=174629https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=174629IT plays a role in providing a port of entry for customer service solutions and for integrating them with the various repositories that form the knowledgebase. After that point, most KM solutions can be configured and managed by subject matter experts. But the infrastructure on which they are built, whether SaaS or on-prem, must provide the capacity and speed required to deliver their potential.Thu, 19 Feb 2026 09:20:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=173562https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=173562The move reflects Verint's commitment to providing customers with clear, simple, and consistent experiences as the business accelerates its CX Automation visionThu, 19 Feb 2026 12:00:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=173568https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=173568Rosemary Kirk, senior solutions consultant at RightAnswers and Alex Baker, manager, CCP solution consulting at RightAnswers, joined the KMWorld webinar, Moving to a Modern Knowledge PortalTue, 24 Feb 2026 10:15:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=173612https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=173612Microsoft Teams-native call management and recording replace legacy systems while preserving long-term auditabilityWed, 25 Feb 2026 11:35:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=173643https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=173643ABBYY is fueling a new era of AI-driven solutions in 2026Wed, 04 Mar 2026 10:20:00 ESThttps://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=173747https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=173747These new rules address use cases such as prompting, summarization, chatbots, and other AI utilization, within a college or university