Status and Support

System Maintenance 11/6/09 7:00 PM - 11/7/09 8:00 AM PDT

KareoSupport — Wed, 04 Nov 2009 08:48:18 -0800

Kareo will be unavailable during this period due to system maintenance.

System Maintenance 10/30/09 9:00PM - 2:00AM PDT

KareoSupport — Fri, 30 Oct 2009 13:41:50 -0700

Kareo will be unavailable during this period due to standard maintenance.

System Maintenance 10/23/09 9:00 PM - 2:00 AM PDT

KareoSupport — Thu, 22 Oct 2009 16:14:34 -0700

Kareo will be unavailable during this period due to standard system maintenance.

Washington Medicaid (MC006) is Launching a new Processing System

KareoSupport — Fri, 09 Oct 2009 15:15:30 -0700

Important message from Capario Clearinghouse

Date Range: Complete on-line registration with Washington Medicaid by October 15, 2009

Details:

The Washington State Department of Social and Health Services (DSHS) is replacing its' current Medicaid Management Information System with ProviderOne, a new payment processing system.

As part of this replacement process all providers must register with ProviderOne by Oct 15th 2009. DSHS strongly urges all providers to register to minimize the risk that claims will process incorrectly or payment delays.

Capario is currently working directly with ProviderOne to test all transactions prior to the migration date. Providers will not need to test with Capario during this migration.

How to Register On Line with Washington Medicaid:

Registration Checklist:
http://hrsa.dshs.wa.gov/providerone/documentation/Registration/Providers_Using_BACH.htm

Registration Link:
https://www.waproviderone.org/

• Steps 1-10: Complete these steps
• Step 11: Indicate "Billing Agent / Clearinghouse"
• Step 12: Complete if required
• Step 13. Enter Capario's ID - 1054081
o Under the Authorized Column change these transactions to YES:
 835 - Select 835 if you would like to receive ERA's through Capario.
• Step 14: Complete if required

ProviderOne Links and Response Team:

Provider Training, Resources, and Assistance:
http://hrsa.dshs.wa.gov/providerone/Provider%20Training.htm

Self Paced Provider Tutorials:
http://hrsa.dshs.wa.gov/providerone/ProviderTutorials.htm

If you have questions, please contact the ProviderOne Response Team

For the quickest response, use email. Include key information in the subject line.

Security questions and login issues:
provideronesecurity@dshs.wa.gov
1-800-562-3022 select option 2,4,1

Registration process, change an NPI or Tax ID number:
providerenrollment@dshs.wa.gov
1-800-562-3022 select option 2,4,2

ProviderOne general questions:
providerone@dshs.wa.gov
1-800-562-3022 select option 2,4,wait

Sincerely,
Capario Production Team

System Maintenance 10/2/09 9:00 PM - 2:00 AM PDT

KareoSupport — Thu, 01 Oct 2009 14:42:55 -0700

Kareo will be unavailable during this period due to standard system maintenance.

System Maintenance 9/25/09 9:00 PM - 2:00 AM PDT

KareoSupport — Fri, 25 Sep 2009 09:02:53 -0700

Kareo will be unavailable during this period due to standard system maintenance.

System Maintenance 9/4/09 9:00 PM - 2:00 AM PDT

KareoSupport — Thu, 03 Sep 2009 17:15:23 -0700

Kareo will be unavailable during this period due to standard system maintenance.

Duplicate Claim Submissions

KareoSupport — Thu, 27 Aug 2009 11:21:00 -0700

Update: 8/27/09 5:00PM PDT

We have corrected the issue that caused the duplicate submissions and all claims submitted today are now being sent to the clearinghouses for processing. You will experience a 1-2 day delay in getting your confirmation reports back.

The clearinghouses returned the following messages back from the affected claims:

· Rendering Provider NPI is required and must be valid for this payer = received from Gateway EDI

· REJECTED AT CLEARINGHOUSE DUPLICATE CLAIM SUBMITTED PREVIOUSLY = received from Capario / MedAvant

Please note your claims were forwarded onto the payer it was just the duplicate submissions that were rejected.

Kareo is currently experiencing a technical problem that is causing duplicate claim submissions. To prevent this issue from getting any worse we will hold all claims until the problem is fixed before submitting them to the clearinghouse. Our team is working to resolve the issue as soon as possible.

We apologize for the inconvenience.

System Maintenance 8/21/09 9:00 PM - 2:00 AM PDT

KareoSupport — Thu, 20 Aug 2009 16:44:31 -0700

Kareo will be unavailable during this period due to standard system maintenance.

System Maintenance 8/14/09 9:00 PM - 2:00 AM PDT

KareoSupport — Thu, 13 Aug 2009 16:26:33 -0700

Kareo will be unavailable during this period due to standard system maintenance.