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<title>KDPaine's PR Measurement Blog</title>
<link>http://kdpaine.blogs.com/kdpaines_pr_m/</link>
<description>If you've ever wondered how to measure social media, public relations, public affairs, media relations,  internal communications or blogs you're in the right spot. In this space I'll be regularly ranting and raving about news, techniques and development in the world of PR research and evaluation.



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http://twibes.com/prsa o</description>
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<title>This is really scary for accountable communicators in the UK </title>
<link>http://feedproxy.google.com/~r/KdpainesPrMeasurementBlog/~3/jkj5OdSmWlw/this-is-really-scary-for-accountable-communicators-in-the-uk.html</link>
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<description>Thanks to my friend Dave Fleet for alerting us to this this disturbing development in the UK. There was an discussion I missed at the AMEC conference about the implications of some of the moves of the NLA, the UK's...</description>
<content:encoded><![CDATA[Thanks to my friend <a href="http://davefleet.com/">Dave Fleet</a> for alerting us to this this disturbing development in the UK. There was an discussion I missed at the <a href="http://www.ameceuropeansummit.org/summit/">AMEC conference</a> about the implications of some of the moves of the<a href="http://www.nla-web.com/"> NLA, the UK's Newspaper Licencing Bureau&nbsp; </a>which holds all the measurement companies in the UK hostage via copyright restrictions. <a title="Back to the dark ages with pay per click for PRs — NevilleHobson.com" href="http://www.nevillehobson.com/2009/07/11/back-to-the-dark-ages-with-pay-per-click-for-prs/">But this development is&nbsp; takes us all hostage. </a><br>What makes me crazy is that even if this goes thru, it's not the journalists that make the money, it's the NLA.<br>What I'm most concerned about it that this will no doubt increase the cost of measurement substantially, in an era when budget s are tight, and we need metrics more than ever. &nbsp; <br><img src="http://feeds.feedburner.com/~r/KdpainesPrMeasurementBlog/~4/jkj5OdSmWlw" height="1" width="1"/>]]></content:encoded>



<dc:creator>Katie Paine</dc:creator>
<pubDate>Sat, 11 Jul 2009 09:46:43 -0400</pubDate>

<feedburner:origLink>http://kdpaine.blogs.com/kdpaines_pr_m/2009/07/this-is-really-scary-for-accountable-communicators-in-the-uk.html</feedburner:origLink></item>
<item>
<title>More great discussion about Social Media ROI</title>
<link>http://feedproxy.google.com/~r/KdpainesPrMeasurementBlog/~3/lYgAW74y6Ew/more-great-discussion-about-social-media-roi.html</link>
<guid isPermaLink="false">http://kdpaine.blogs.com/kdpaines_pr_m/2009/07/more-great-discussion-about-social-media-roi.html</guid>
<description>Make sure you read all the comments: Defining Social Media ROI once and for all, and understanding the action-reactive-return narrative « The BrandBuilder Blog.</description>
<content:encoded><![CDATA[<p>Make sure<a href="http://thebrandbuilder.wordpress.com/2009/07/09/roi-and-social-media-101-financial-vs-non-financial-impact/" title="Defining Social Media ROI once and for all, and understanding the action-reactive-return narrative « The BrandBuilder Blog"> you read all the comments: </a><br /><a href="http://thebrandbuilder.wordpress.com/2009/07/09/roi-and-social-media-101-financial-vs-non-financial-impact/" title="Defining Social Media ROI once and for all, and understanding the action-reactive-return narrative « The BrandBuilder Blog">Defining Social Media ROI once and for all, and understanding the action-reactive-return narrative « The BrandBuilder Blog</a>.</p><img src="http://feeds.feedburner.com/~r/KdpainesPrMeasurementBlog/~4/lYgAW74y6Ew" height="1" width="1"/>]]></content:encoded>



<dc:creator>Katie Paine</dc:creator>
<pubDate>Fri, 10 Jul 2009 11:00:59 -0400</pubDate>

<feedburner:origLink>http://kdpaine.blogs.com/kdpaines_pr_m/2009/07/more-great-discussion-about-social-media-roi.html</feedburner:origLink></item>
<item>
<title>Get up to speed on social media measurement in a hurry.. listen in to this</title>
<link>http://feedproxy.google.com/~r/KdpainesPrMeasurementBlog/~3/6BzzD0ZT5_Q/get-up-to-speed-on-social-media-measurement-in-a-hurry-listen-in-to-this.html</link>
<guid isPermaLink="false">http://kdpaine.blogs.com/kdpaines_pr_m/2009/07/get-up-to-speed-on-social-media-measurement-in-a-hurry-listen-in-to-this.html</guid>
<description>New Bulldog Reporter Conference Reveals How PR Can Monitor Brand and Buzz on Blogs, Twitter, Facebook and Beyond.</description>
<content:encoded><![CDATA[<a title="New Bulldog Reporter Conference Reveals How PR Can Monitor Brand and Buzz on Blogs, Twitter, Facebook and Beyond" href="http://www.earthtimes.org/articles/show/new-bulldog-reporter-conference-reveals,884741.shtml">New Bulldog Reporter Conference Reveals How PR Can Monitor Brand and Buzz on Blogs, Twitter, Facebook and Beyond</a>.<img src="http://feeds.feedburner.com/~r/KdpainesPrMeasurementBlog/~4/6BzzD0ZT5_Q" height="1" width="1"/>]]></content:encoded>



<dc:creator>Katie Paine</dc:creator>
<pubDate>Wed, 08 Jul 2009 14:05:20 -0400</pubDate>

<feedburner:origLink>http://kdpaine.blogs.com/kdpaines_pr_m/2009/07/get-up-to-speed-on-social-media-measurement-in-a-hurry-listen-in-to-this.html</feedburner:origLink></item>
<item>
<title>Listen up folks, this is the new reality</title>
<link>http://feedproxy.google.com/~r/KdpainesPrMeasurementBlog/~3/qoQOumwo75A/listen-up-folks-this-is-the-new-reality.html</link>
<guid isPermaLink="false">http://kdpaine.blogs.com/kdpaines_pr_m/2009/07/listen-up-folks-this-is-the-new-reality.html</guid>
<description>I think it's no secret that I generally think Shel Israel makes alot of sense.. even if he occasionally disagrees with me. He's now put our entire profession into perspective.</description>
<content:encoded><![CDATA[<p>I think it&#39;s no secret that I generally think Shel Israel makes alot of sense.. even if he occasionally disagrees with me. He&#39;s now put <a href="http://redcouch.typepad.com/weblog/2009/07/three-reasons-why-pr-folk-should-love-social-media.html">our entire profession into perspective. </a></p><img src="http://feeds.feedburner.com/~r/KdpainesPrMeasurementBlog/~4/qoQOumwo75A" height="1" width="1"/>]]></content:encoded>



<dc:creator>Katie Paine</dc:creator>
<pubDate>Tue, 07 Jul 2009 18:41:41 -0400</pubDate>

<feedburner:origLink>http://kdpaine.blogs.com/kdpaines_pr_m/2009/07/listen-up-folks-this-is-the-new-reality.html</feedburner:origLink></item>
<item>
<title>YES WE CAN Measure Conversations</title>
<link>http://feedproxy.google.com/~r/KdpainesPrMeasurementBlog/~3/tAjoajz_1h8/yes-we-can-measure-conversations.html</link>
<guid isPermaLink="false">http://kdpaine.blogs.com/kdpaines_pr_m/2009/07/yes-we-can-measure-conversations.html</guid>
<description>In his wonderful blog Global Neighbourhoods, Shel Israel has aruged that there is value to a conversation that can't be emasured. I disagree, of course. Because in 23 years in the business, I've never met a communications program I can't...</description>
<content:encoded><![CDATA[<p><a href="http://redcouch.typepad.com/weblog/2009/07/social-media-the-relations-part-of-pr.html" title="Global Neighbourhoods: Social Media &amp; the Relations Part of PR">In his wonderful blog Global Neighbourhoods, Shel Israel has aruged that there is value to a conversation that can&#39;t be emasured. </a><br />I disagree, of course. Because in 23 years in the business, I&#39;ve never met a communications program I can&#39;t measure. <br />The value of a good conversation isn&#39;t that it leads to greater market share, or a huge sale, but that it enhances relationships, which lowers the costs of doing business. When <a href="http://en.wikipedia.org/wiki/Bowling_Alone">Robert Putnam did his research on the value of Social Capital,</a> he was in fact making a strong argument to measure relationships. Because what he found was that the greater the level of social capital between people, the healthier and more productive and more efficient people became. <br />Other research&#0160; also showed <span class="at-xid-6a00d83451658a69e2011571d24152970b"><a href="http://kdpaine.blogs.com/files/fussell-tangible-benefits-of-social-capital.pdf">(Download Fussell Tangible Benefits of Social Capital</a></span>)that the more conversations i.e. the more social capital -- the more efficient organizations become, and oh, by the way, they also see lower legal bills, lower recruitment costs, lower turnover rates and higher customer satisfaction. <br />The way to measure the value of conversations is to first measure the degree to which <a href="http://www.instituteforpr.org/research_single/guidelines_measuring_trust/">people trust you</a>, and the degree to which your stakeholders are <a href="http://www.instituteforpr.org/research_single/guidelines_measuring_relationships/">satisfied and committed to your relationship</a>s. Find out just how valuable people think those relationships are. Then start a conversation and measure how much MORE valuable people think the relationship after you&#39;ve been talking with them awhile. I&#39;m guessing you&#39;ll find that conversations are enormously valuable, not just from a warm and fuzzy standpoint, but from a highly tangible perspective. <br />And yes, in the interest of transparency <a href="http://www.kdpaine.com/services/trust_transparency.htm">KDPaine &amp; Partners</a> does conduct relationship research.</p><img src="http://feeds.feedburner.com/~r/KdpainesPrMeasurementBlog/~4/tAjoajz_1h8" height="1" width="1"/>]]></content:encoded>



<dc:creator>Katie Paine</dc:creator>
<pubDate>Tue, 07 Jul 2009 07:58:01 -0400</pubDate>

<feedburner:origLink>http://kdpaine.blogs.com/kdpaines_pr_m/2009/07/yes-we-can-measure-conversations.html</feedburner:origLink></item>
<item>
<title>Great question: would you rather have no conversation or negative chatter?</title>
<link>http://feedproxy.google.com/~r/KdpainesPrMeasurementBlog/~3/c6EITTw_6rQ/great-question-would-you-rather-have-no-conversation-or-negative-chatter.html</link>
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<description>Earned Media: Is No Chatter Worse Than Negative Chatter? - Advertising Age - DigitalNext.</description>
<content:encoded><![CDATA[<a title="Earned Media: Is No Chatter Worse Than Negative Chatter? - Advertising Age - DigitalNext" href="http://adage.com/digitalnext/post?article_id=137707">Earned Media: Is No Chatter Worse Than Negative Chatter? - Advertising Age - DigitalNext</a>.<img src="http://feeds.feedburner.com/~r/KdpainesPrMeasurementBlog/~4/c6EITTw_6rQ" height="1" width="1"/>]]></content:encoded>



<dc:creator>Katie Paine</dc:creator>
<pubDate>Mon, 06 Jul 2009 16:49:51 -0400</pubDate>

<feedburner:origLink>http://kdpaine.blogs.com/kdpaines_pr_m/2009/07/great-question-would-you-rather-have-no-conversation-or-negative-chatter.html</feedburner:origLink></item>
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<title>You're never wrong, you're just early.. </title>
<link>http://feedproxy.google.com/~r/KdpainesPrMeasurementBlog/~3/XvD5CdSOaYs/youre-never-wrong-youre-just-early.html</link>
<guid isPermaLink="false">http://kdpaine.blogs.com/kdpaines_pr_m/2009/07/youre-never-wrong-youre-just-early.html</guid>
<description>For the past two years, I've been telling my clients, and anyone else who would listen, that the times they are a changing, particularly in the world of product PR. Looks like NYTimes agrees with me.</description>
<content:encoded><![CDATA[For the past two years, I've been telling my clients, and anyone else who would listen, that the times they are a changing, particularly in the world of product PR. Looks like <a title="Spinning the Web - P.R. in Silicon Valley - NYTimes.com" href="http://www.nytimes.com/2009/07/05/business/05pr.html?pagewanted=2&amp;_r=1">NYTimes agrees with me. <br></a><img src="http://feeds.feedburner.com/~r/KdpainesPrMeasurementBlog/~4/XvD5CdSOaYs" height="1" width="1"/>]]></content:encoded>



<dc:creator>Katie Paine</dc:creator>
<pubDate>Mon, 06 Jul 2009 14:14:27 -0400</pubDate>

<feedburner:origLink>http://kdpaine.blogs.com/kdpaines_pr_m/2009/07/youre-never-wrong-youre-just-early.html</feedburner:origLink></item>
<item>
<title>Great post on evaluating Twitter</title>
<link>http://feedproxy.google.com/~r/KdpainesPrMeasurementBlog/~3/rsJI-NJLjTw/great-post-on-evaluating-twitter.html</link>
<guid isPermaLink="false">http://kdpaine.blogs.com/kdpaines_pr_m/2009/07/great-post-on-evaluating-twitter.html</guid>
<description>MediaPost Publications Twittering Away Time And Money 06/30/2009.</description>
<content:encoded><![CDATA[<a title="MediaPost Publications Twittering Away Time And Money 06/30/2009" href="http://www.mediapost.com/publications/?fa=Articles.showArticle&amp;art_aid=108974">MediaPost Publications Twittering Away Time And Money 06/30/2009</a>.<img src="http://feeds.feedburner.com/~r/KdpainesPrMeasurementBlog/~4/rsJI-NJLjTw" height="1" width="1"/>]]></content:encoded>



<dc:creator>Katie Paine</dc:creator>
<pubDate>Wed, 01 Jul 2009 10:56:25 -0400</pubDate>

<feedburner:origLink>http://kdpaine.blogs.com/kdpaines_pr_m/2009/07/great-post-on-evaluating-twitter.html</feedburner:origLink></item>
<item>
<title>Time for us to put up or shut up </title>
<link>http://feedproxy.google.com/~r/KdpainesPrMeasurementBlog/~3/jwxtXMmc420/time-for-us-to-put-up-or-shut-up.html</link>
<guid isPermaLink="false">http://kdpaine.blogs.com/kdpaines_pr_m/2009/07/time-for-us-to-put-up-or-shut-up.html</guid>
<description>I've been at dozens of measurement conferences this year and handed out thousands of stickers that say "YES WE CAN MEASURE PR" and "YES WE CAN MEASURE SOCIAL MEDIA" and most people seem to agree with that statement. Now's our...</description>
<content:encoded><![CDATA[I've been at dozens of measurement conferences this year and handed out thousands of stickers that say "YES WE CAN MEASURE PR" and "YES WE CAN MEASURE SOCIAL MEDIA"&nbsp; and most people seem to agree with that statement. Now's our chance to prove it. Everyone out there that is doing good research, measurement or evaluation in the field of social media or public relations should submit his/her program for the <a title="Institute for Public Relations - Jack Felton Golden Ruler Award" href="http://www.instituteforpr.org/awards/golden_ruler/">Jack Felton Golden Ruler Award</a>.<br>Lets prove to the world that we can in deed tie PR to tangible results<img src="http://feeds.feedburner.com/~r/KdpainesPrMeasurementBlog/~4/jwxtXMmc420" height="1" width="1"/>]]></content:encoded>



<dc:creator>Katie Paine</dc:creator>
<pubDate>Wed, 01 Jul 2009 09:02:16 -0400</pubDate>

<feedburner:origLink>http://kdpaine.blogs.com/kdpaines_pr_m/2009/07/time-for-us-to-put-up-or-shut-up.html</feedburner:origLink></item>
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<title>Can Nokia's reputation be saved? </title>
<link>http://feedproxy.google.com/~r/KdpainesPrMeasurementBlog/~3/ky-Hf9mzk8c/can-nokias-reputation-be-saved.html</link>
<guid isPermaLink="false">http://kdpaine.blogs.com/kdpaines_pr_m/2009/06/can-nokias-reputation-be-saved.html</guid>
<description>When I first heard about the Wall Street Journal story essentially blaming Nokia &amp; Siemens for the Iranian dictatorship's ability to track and arrest protestors via cell phones, I was all for signing the petition demanding a Boycott of Nokia,...</description>
<content:encoded><![CDATA[When I first heard about the <a href="http://online.wsj.com/article/SB124562668777335653.html">Wall Street Journal story</a> essentially blaming Nokia &amp; Siemens for the Iranian dictatorship's ability to track and arrest protestors via cell phones, I was all for signing the petition demanding a<a title="Consumers Boycott Nokia, Siemens for Selling to Iran | Threat Level | Wired.com" href="http://www.wired.com/threatlevel/2009/06/nokia-siemens-boycott/">&nbsp; Boycott of&nbsp; Nokia, Siemens for Selling to Iran. </a><br>Then I read spokesperson <a href="http://blogs.nokiasiemensnetworks.com/news/2009/06/22/provision-of-lawful-intercept-capability-in-iran/">Ben Roome's blog post </a>which provided a rationale explanation of the issue. But from a reputation measurement perspective, it got me wondering. As long as the WSJ stands by its story, and as long as that story is being tweeted and retweeted amongh the thousands of folks following #iranelection on Twitter, what chance does the company have of actually controlling the public's perception of the company's role in the brutal crackdown in Iran? And, does a company have an obligation to be more proactive in a crisis of this sort?&nbsp; I know that Nokia Siemens is following standard crisis communications theory by putting their story out there, listening (and publishing) the comments and criticisms, and I really can't fault them. <br>But I'm wondering if, in this era of instant communications and continuous news reporting, classic crisis communications no longer works. Do you have to do somethingn above and beyond the norm, something proactive, not reactive, that will tell the world that you do indeed stand for the basic human rights of freedom of speech and liberty for all?<br>I guess if I were them, I'd be tracking my social media presence against sales of phones, to see whether the call for a boycott has legs, But I'd be working on a blan B if it does.<img src="http://feeds.feedburner.com/~r/KdpainesPrMeasurementBlog/~4/ky-Hf9mzk8c" height="1" width="1"/>]]></content:encoded>



<dc:creator>Katie Paine</dc:creator>
<pubDate>Wed, 24 Jun 2009 09:30:57 -0400</pubDate>

<feedburner:origLink>http://kdpaine.blogs.com/kdpaines_pr_m/2009/06/can-nokias-reputation-be-saved.html</feedburner:origLink></item>
<item>
<title>Thoughts on the Berlin Protocol </title>
<link>http://feedproxy.google.com/~r/KdpainesPrMeasurementBlog/~3/2hw6HquJT74/thoughts-on-the-berlin-protocol-.html</link>
<guid isPermaLink="false">http://kdpaine.blogs.com/kdpaines_pr_m/2009/06/thoughts-on-the-berlin-protocol-.html</guid>
<description>Barry Leggetter, AMEC's Executive Director and the force behind last week's Berlin Measurement Summit, very correctly asked me for specifics of "The Berlin Protocol" that I proposed in my post last week. So here's a start. 1. We agree to...</description>
<content:encoded><![CDATA[<p>Barry Leggetter, AMEC&#39;s Executive Director and the force behind last
week&#39;s Berlin Measurement Summit, very correctly asked me for specifics
of &quot;The Berlin Protocol&quot; that I proposed in <a href="http://kdpaine.blogs.com/kdpaines_pr_m/2009/06/assessing-the-assessors-at-amecs-summit-on-measurment.html">my post last week. </a><br />So here&#39;s a start. </p>

<p class="MsoNormal"><span style="color: #1f497d;"><o:p>&#0160;</o:p></span></p>

<ul>
<li><span style="color: #1f497d;"><span>1.<span style="font-family: &quot;Times New Roman&quot;; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;">&#0160;&#0160;&#0160;&#0160;&#0160;&#0160; </span></span></span><span style="color: #1f497d;">We agree to use no research methodology that isn’t based
on solid research and facts <o:p></o:p></span></li>
<li><span style="color: #1f497d;"><span>2.<span style="font-family: &quot;Times New Roman&quot;; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;">&#0160;&#0160;&#0160;&#0160;&#0160;&#0160; </span></span></span><span style="color: #1f497d;">We agree to a standard principle that the best
measurements are business outcomes not exposure, AVE or OTS <o:p></o:p></span></li>
<li><span style="color: #1f497d;"><span>3.<span style="font-family: &quot;Times New Roman&quot;; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;">&#0160;&#0160;&#0160;&#0160;&#0160;&#0160; </span></span></span><span style="color: #1f497d;">We all agree to avoid to not use multipliers and other
non-proven false statistics<o:p></o:p></span></li>
<li><span style="color: #1f497d;"><span>4.<span style="font-family: &quot;Times New Roman&quot;; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;">&#0160;&#0160;&#0160;&#0160;&#0160;&#0160; </span></span></span><span style="color: #1f497d;">We agree that transparency is key to credibility in<span>&#0160; </span>our industry, and so we agree to reveal, if
asked, our methodologies and our intercoder reliability scores and eschew
“black boxes” and mystery algorithms<o:p></o:p></span></li>
<li><span style="color: #1f497d;"><span>5.<span style="font-family: &quot;Times New Roman&quot;; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;">&#0160;&#0160;&#0160;&#0160;&#0160;&#0160; </span></span></span><span style="color: #1f497d;">We do not promote or offer or endorse AVEs, and if they
are used, they must discount negative stories, stories that do not contain key
messages, and stories that do not mention the brand in the headline or top 20%
of the story. (i.e. stories you’d actually be willing to pay for) <o:p></o:p></span></li>
</ul>
<p>









Further thoughts? Additions? ?</p><img src="http://feeds.feedburner.com/~r/KdpainesPrMeasurementBlog/~4/2hw6HquJT74" height="1" width="1"/>]]></content:encoded>



<dc:creator>Katie Paine</dc:creator>
<pubDate>Tue, 23 Jun 2009 06:23:54 -0400</pubDate>

<feedburner:origLink>http://kdpaine.blogs.com/kdpaines_pr_m/2009/06/thoughts-on-the-berlin-protocol-.html</feedburner:origLink></item>
<item>
<title>My favorite newmeasurement tool </title>
<link>http://feedproxy.google.com/~r/KdpainesPrMeasurementBlog/~3/Nqf1FTP6lNE/my-favorite-newmeasurement-tool.html</link>
<guid isPermaLink="false">http://kdpaine.blogs.com/kdpaines_pr_m/2009/06/my-favorite-newmeasurement-tool.html</guid>
<description>I got a chance to check out this new analysis tool out from NEWBASE called Infonitor at the AMEC Measurement Summit last week, it's pretty impressive.</description>
<content:encoded><![CDATA[I got a chance to check out&nbsp; <a title="NEWBASE infonitor - Quantitative Media Resonance Analysis, Media Analysis, Online Presence Analysis, Social Media Analysis" href="http://www.infonitor.de/Medienanalyse/57739/report.php">this new analysis tool out from NEWBASE called Infonitor </a>at the AMEC Measurement Summit last week, it's pretty impressive.<img src="http://feeds.feedburner.com/~r/KdpainesPrMeasurementBlog/~4/Nqf1FTP6lNE" height="1" width="1"/>]]></content:encoded>



<dc:creator>Katie Paine</dc:creator>
<pubDate>Thu, 18 Jun 2009 12:28:47 -0400</pubDate>

<feedburner:origLink>http://kdpaine.blogs.com/kdpaines_pr_m/2009/06/my-favorite-newmeasurement-tool.html</feedburner:origLink></item>
<item>
<title>Why 31% of Marketers and most PR people will probably lose their jobs</title>
<link>http://feedproxy.google.com/~r/KdpainesPrMeasurementBlog/~3/FPRqniJEEok/why-31-of-marketers-and-most-pr-people-will-probably-lose-their-jobs.html</link>
<guid isPermaLink="false">http://kdpaine.blogs.com/kdpaines_pr_m/2009/06/why-31-of-marketers-and-most-pr-people-will-probably-lose-their-jobs.html</guid>
<description>There's more and more research, like this new report on Marketing Measurement that essentially says that CEOs expect ROI and serious business metrics, while most marketers haven't even budgeted for basic measurement. Like the recently released AMEC Benchpoint study reveals,...</description>
<content:encoded><![CDATA[<br>There's more and more research, like this <a title="ROI Measurement a Must - eMarketer" href="http://www.emarketer.com/Article.aspx?R=1007143">new report on Marketing Measurement </a><br>that essentially says that CEOs expect ROI and serious business metrics, while most marketers haven't even budgeted for basic measurement. <br>Like the recently released <a href="http://www.benchpoint.com/news00.asp">AMEC Benchpoint study </a>reveals, there's a gap the size of the Grand Canyon between what your average PR or Mktg person measures, and what the CEO expects/wants. <br>So is it any wonder that marketing and pr budgets are getting slashed and more and more of our friends are looking for jobs?<img src="http://feeds.feedburner.com/~r/KdpainesPrMeasurementBlog/~4/FPRqniJEEok" height="1" width="1"/>]]></content:encoded>



<dc:creator>Katie Paine</dc:creator>
<pubDate>Thu, 18 Jun 2009 11:26:33 -0400</pubDate>

<feedburner:origLink>http://kdpaine.blogs.com/kdpaines_pr_m/2009/06/why-31-of-marketers-and-most-pr-people-will-probably-lose-their-jobs.html</feedburner:origLink></item>
<item>
<title>Assessing the assessors at AMEC's Summit on Measurment </title>
<link>http://feedproxy.google.com/~r/KdpainesPrMeasurementBlog/~3/2SA4-cpRm0A/assessing-the-assessors-at-amecs-summit-on-measurment.html</link>
<guid isPermaLink="false">http://kdpaine.blogs.com/kdpaines_pr_m/2009/06/assessing-the-assessors-at-amecs-summit-on-measurment.html</guid>
<description>After spending 3 days in Berlin talking about measurement, I’m ready to try gardening for the rest of my life. Or maybe politics, at least with gardening and politics things actually change. Don’t get me wrong, I was as delighted...</description>
<content:encoded><![CDATA[<o:p>&nbsp;</o:p>After spending 3 days in Berlin talking about measurement,
I’m ready to try gardening for the rest of my life. Or maybe politics, at least
with gardening and politics things actually change. Don’t get me wrong, I was
as delighted as the next person by the fact that 8% more people measure today
than they did 5 years ago. But it was the lack of movement in HOW people
measured that really got to me. In essence, despite the advances in Dashboard,
survey research, and social networking analysis, most PR people are measuring
in 2009 with tools that I rejected in 1987 when I started Delahaye, my first
measurement company.<span> <br><br></span>When David Rockland asked the 150 or so people how many
people used AVE (Ad Value Equivalents) almost everyone raised his/her hand. And
while a large number of them also admitted not being exactly proud of doing so,
the universal assessment was that “they had no choice.”<span>&nbsp; </span>They had to deliver what the client wants.
And, I asked, if the client wanted heroin or nuclear weaponry or child porn
would they also deliver. Sadly, the consensus was yes. The proliferation of
AVEs is driven by market demand. <br>Rockland went on to spend another hour or so
discussing a metric that IMHO has no place in today’s measurement discussion.
But obviously I was a minority (except, of course on Twitter, where there was a
general consensus of WTF – why was so much time being devoted to this topic. )But
that’s because people on Twitter tend to be aficionados of social media where
AVE isn’t even an option. <a title="PR Measurement in Germany: 1. AMEC Measurement Summit - The essence" href="http://pr-measurement.blogspot.com/2009/06/1-amec-measurement-summit-essence.html"><meta http-equiv="Content-Type" content="text/html; charset=utf-8"><meta name="ProgId" content="Word.Document"><meta name="Generator" content="Microsoft Word 12"><meta name="Originator" content="Microsoft Word 12"><!--[if gte mso 9]><xml>
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<![endif]--><w:sdt contentlocked="t" sdtgroup="t" id="89512093"><span style="font-size: 1pt; font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;;"><w:sdtpr></w:sdtpr><w:sdt xpath="/ns0:BlogPostInfo/ns0:PostTitle" docpart="CD17E69748CD457DB24F336618571EBF" text="t" storeitemid="X_60A8F099-9B9E-4627-A18B-6203B9438537" title="Post Title" id="89512082"></w:sdt></span></w:sdt></a><br><br>I obviously have a radically different outlook than most of
my profession. But somehow, I’ve managed to grow two companies, hang on to over
4000 twitter followers, generate <span>&nbsp;</span>over
2000 subscribers to our newsletters, and happily service 100s of clients that
don’t seem to mind me sticking to my principles. So I for one will continue to
eschew AVE and welcome any and all fellow supporters into my club. <br><br>In fact, the
idealist in me wish for a “Berlin Protocol” in which we all agreed to not just
promote measurement, but to promote the “right” way of measuring based on
outcomes not outputs and based on true science not “assessment by voodoo
economics.”<span>&nbsp; </span><a title="PR Measurement in Germany: 1. AMEC Measurement Summit - The essence" href="http://pr-measurement.blogspot.com/2009/06/1-amec-measurement-summit-essence.html">

<p class="MsoNormal">As a side note, it does make my life easier. As you might
imagine, I am frequently asked to judge PR award programs, and my stance makes
it for far<span>&nbsp; </span>easier judging.<span>&nbsp; </span>I routinely toss<span>&nbsp; </span>out any entry that even comes within the
discussion of AVEs, so as a result I have far fewer entries to judge. </p>

<p class="MsoNormal">But I digress. At the Amec there were numerous fascinating
and elucidating presentations on all aspects of PR measurement and <span></span>beautifully<a title="PR Measurement in Germany: 1. AMEC Measurement Summit - The essence" href="http://pr-measurement.blogspot.com/2009/06/1-amec-measurement-summit-essence.html"> summed up by Nanette Bresson</a><span>. &nbsp; </span>But when it came down to the nitty gritty, in
essence, the vast majority of vendors in the room, were still counting hits
(How Idiots Track Success) and AVEs. <span>&nbsp;</span>They were all basing decisions on data that
was either patently false or never existed. Don Wright and David Michaelson
discussed their <span>&nbsp;</span>seminal research that proved conclusively
that multipliers had no basis in reality, but that doesn’t mean anyone in that
room in Berlin has plans to abandon them anytime soon. </p>

<p class="MsoNormal">So here’s a question and a proposition. First the question: If
I drop out of sight for a year, tend my garden, speak no more, and let the
industry get on with its day to day issues, and assuming I returned to return
to the business in June of 2010, would anything have changed? <span>&nbsp;</span></p>

<p class="MsoNormal">And here’s the proposition: Lets all agree to never again
deliver an AVE number, or any other number we don’t believe in. Do you really
think our business would collapse? Would clients really leave measurement in
droves? . Or would they be forced to actually look at true business outcomes.
And if we don’t do this, don’t we lose the business to management consultants
anyway? </p>

<br></a><img src="http://feeds.feedburner.com/~r/KdpainesPrMeasurementBlog/~4/2SA4-cpRm0A" height="1" width="1"/>]]></content:encoded>



<dc:creator>Katie Paine</dc:creator>
<pubDate>Tue, 16 Jun 2009 08:23:19 -0400</pubDate>

<feedburner:origLink>http://kdpaine.blogs.com/kdpaines_pr_m/2009/06/assessing-the-assessors-at-amecs-summit-on-measurment.html</feedburner:origLink></item>
<item>
<title>Watching the Green Revolution from the home of the Velvet one. </title>
<link>http://feedproxy.google.com/~r/KdpainesPrMeasurementBlog/~3/nXv3Cis8SKw/watching-the-green-revolution-from-the-home-of-the-velvet-one.html</link>
<guid isPermaLink="false">http://kdpaine.blogs.com/kdpaines_pr_m/2009/06/watching-the-green-revolution-from-the-home-of-the-velvet-one.html</guid>
<description>It’s fascinating to watch the developments unfold in Iran, while I’m in Prague learning about their “Velvet Revolution” -- If you haven’t been following the bloody aftermath of the recent Iranian election which many believe to have been stolen, just...</description>
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<p class="MsoNormal">It’s fascinating to watch the developments unfold in Iran,
while I’m in Prague learning about their “Velvet Revolution” --<span>&nbsp;&nbsp; </span>If you haven’t been following the bloody
aftermath of the recent Iranian election which many believe to have been
stolen,<span>&nbsp; </span>just<span>&nbsp; </span>search for<a href="http://search.twitter.com/search?q=%23iranelection"> #iranelection</a> on Twitter and you
won’t get any more work done for the rest of the week. It is a fascinating 1<sup>st</sup>
person account from dozens of people on the street, talking about events
literally as they are happening. It started with proofs that the election was
stolen, went on to accuse<a href="http://www.cnn.com"> CNN</a> and American Media in general of gross negligence in its
coverage. Ultimately the Tweets on the streets started posting photos of the violence, the Twitterverse responded with a number of innovative ways of showing its support, T<a href="http://www.flickr.com/photos/9465213@N07/3623074343/">he most compelling were the shots of Iranian women,</a> bloddied but unbowed taking to the streets in the cause of freedom. </p><p class="MsoNormal"><img  src="file:///C:/Users/Katie/AppData/Local/Temp/moz-screenshot-2.jpg" alt=""><img  src="file:///C:/Users/Katie/AppData/Local/Temp/moz-screenshot-3.jpg" alt=""> It’s being called the Green revolution
and as we speak hundreds of my Tweeps have changed their avatars to green in
support of the protests. There are several key twitters, specifically
<a href="http://twitter.com/Change_for_Iran/">@change_for_iran</a> and <a href="http://twitter.com/persiankiwi/">@persiankiwi </a>who have been live blogging the events, <span>&nbsp;</span>and while I’ve never met either one of them, I’m
praying like crazy that they are safe. <span>&nbsp;&nbsp;</span></p>

<p class="MsoNormal">As I’m running around Prague I started thinking hard about what it all
means and what’s the difference between the Czech “Velvet” revolution and
todays’ “Green Revolution” in Iran. <span>&nbsp;</span>Obvioulsly when the Velvet revolution
happened, while there was no alternative or social media to report it, the
truth was that the soviet regime had essentially run<span>&nbsp; </span>out of steam, and didn’t have the muscle to
fight the protesters. According to a student I sat next to on the plane, who's parents were in the thick of it, those in the know, and in authority, realized what
the future held, <span>&nbsp;</span>saw the writing on the
wall and switched sides. Thus&nbsp;<span></span>the whole
thing happened with nary a shot fired. There was no Twitter, no Facebook, no
such thing as “blocking” Internet access because it was before the Internet,
Google, Hulu and any of the other tools we’ve gotten used to. </p>

<p class="MsoNormal">Fast forward 20 years later, <span></span>Prague is a vibrant city, with free Wi-Fi
virtually everywhere, a startingly diverse cultural life, a healthy divergence
of political opinions, that retains its Bohemian reputation but has added
democracy and freedom to its repertoire. This for a country and a city that has
been occupied, terrorized, subjugated, and otherwise robbed of its freedoms
more times than you can count. Yet here it is today, with better arts and
culture, more tourists, a better reputation, and one might argue a healthier
democracy and a freer society than American has enjoyed in the last 8 years. </p>

<p class="MsoNormal">Which brings me back to Iran. Obviously Achmadinajad is
nowhere near as close to the end of his powers as Gorbachev was in
1989. But Gorbachev didn’t have Twitter and the rest of social media to deal
with. Despite the Iranian government’s numerous attempts to block various
social networks Including Twitter, the amazing crowd sourcing abilities of the millions
of people who are on line <span>&nbsp;</span>providing
proxy servers, alternative means of distribution, and a <a href="http://www.flickr.com/search/?q=iran+elections&amp;s=rec">continuous stream of
photos</a>, videos and proof that the election was rigged. </p>

<p class="MsoNormal">All of which reminds me of a conversation that I had with
<a href="http://redcouch.typepad.com">Shel Israel</a> a couple of years ago. Shel and I are both idealistic hippy
reporters from the 70s, so it wasn’t a big stretch for us to come to the
conclusion over dinner in Chicago one night that social media might actually
lead to world peace. Okay, you can attribute whatever percentage of that
idealistic notion to the wine we may or may not have consumed. But we’ve now
had some serious proof, in Moldova, Colombia and now Iran that revolutions
really can be, if not started, at least fomented via social media. </p>

<p class="MsoNormal">I pray that my friends and Tweeps in Iran survive this night
and the ensuing weeks, and that their revolution is both “Green” and
“Velvet”<span>&nbsp; </span>and that change happens in Iran
with a minimum of bloodshed. But I also pray that every other authoritarian
ruler out there, that thinks that they can somehow keep down the human spirit
in an age of social media takes heed of these happenings.</p>

<p class="MsoNormal">As I chanted in the 70s “The people, united, will never be
divided”<span>&nbsp; </span>I now add, the people, united
by Twitter, Facebook, Flickr, YouTube and all other forms of social media, will
never be divided. Ultimately, we are all human at heart, some more human than
others, but when we have the ability to connect with each other and remind
ourselves that the vast majority of us want the same things as Elvis Costello
would have said – peace, love and understanding . </p>

<p class="MsoNormal">Wandering thru Prague one sees constant evidence that over
time, even the strongest of bastions will decay, whether it be a Castle, a
church, a tower, or a command and control authoritarian government. The good
news is that if Prague is any indication, we’ll may chose to patch elements
back together, but ultimately, humanity does survive.&nbsp; </p>

<br><br><a title="persiankiwi (persiankiwi) on Twitter" href="http://twitter.com/persiankiwi/">persiankiwi (persiankiwi) on Twitter</a>.<img src="http://feeds.feedburner.com/~r/KdpainesPrMeasurementBlog/~4/nXv3Cis8SKw" height="1" width="1"/>]]></content:encoded>



<dc:creator>Katie Paine</dc:creator>
<pubDate>Tue, 16 Jun 2009 08:00:32 -0400</pubDate>

<feedburner:origLink>http://kdpaine.blogs.com/kdpaines_pr_m/2009/06/watching-the-green-revolution-from-the-home-of-the-velvet-one.html</feedburner:origLink></item>
<item>
<title>Stop with the excuses, ROI isn't that hard, just read this </title>
<link>http://feedproxy.google.com/~r/KdpainesPrMeasurementBlog/~3/d8D6Wa78odU/stop-with-the-excuses-roi-isnt-that-hard-just-read-this.html</link>
<guid isPermaLink="false">http://kdpaine.blogs.com/kdpaines_pr_m/2009/06/stop-with-the-excuses-roi-isnt-that-hard-just-read-this.html</guid>
<description>Paul Dunay has captured perfectly why so many of us are running out of patience with the wringing of hands about ROI of Social Media discussion.</description>
<content:encoded><![CDATA[<a title="Buzz Marketing for Technology: No patience for the ROI of Social Media discussion" href="http://buzzmarketingfortech.blogspot.com/2009/06/no-patience-for-roi-of-social-media.html">Paul Dunay has captured perfectly why so many of us are running out of patience with the wringing of hands about ROI of Social Media discussion</a>.<img src="http://feeds.feedburner.com/~r/KdpainesPrMeasurementBlog/~4/d8D6Wa78odU" height="1" width="1"/>]]></content:encoded>



<dc:creator>Katie Paine</dc:creator>
<pubDate>Tue, 16 Jun 2009 07:34:24 -0400</pubDate>

<feedburner:origLink>http://kdpaine.blogs.com/kdpaines_pr_m/2009/06/stop-with-the-excuses-roi-isnt-that-hard-just-read-this.html</feedburner:origLink></item>
<item>
<title>Great summary of AMEC Summit</title>
<link>http://feedproxy.google.com/~r/KdpainesPrMeasurementBlog/~3/gM9vaLRrtS0/great-summary-of-amec-summit.html</link>
<guid isPermaLink="false">http://kdpaine.blogs.com/kdpaines_pr_m/2009/06/great-summary-of-amec-summit.html</guid>
<description>For those who couldn't attend the AMEC Measurement Summit - TNannett Bresson has written a wonderful synopsis</description>
<content:encoded><![CDATA[<p><a href="http://pr-measurement.blogspot.com/2009/06/1-amec-measurement-summit-essence.html" title="PR Measurement in Germany: 1. AMEC Measurement Summit - The essence">For those who couldn&#39;t attend the AMEC Measurement Summit - TNannett Bresson has written a wonderful synopsis</a><span style="text-decoration: underline;"><br /><br /><a href="http://kdpaine.blogs.com/.a/6a00d83451658a69e20115710caa32970b-popup" onclick="window.open( this.href, &#39;_blank&#39;, &#39;width=640,height=480,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0&#39; ); return false" style="float: right;"><img alt="DSC_0724" class="at-xid-6a00d83451658a69e20115710caa32970b" src="http://kdpaine.blogs.com/.a/6a00d83451658a69e20115710caa32970b-320wi" style="margin: 0px 0px 5px 5px;" /></a> <br /><br /></span></p><img src="http://feeds.feedburner.com/~r/KdpainesPrMeasurementBlog/~4/gM9vaLRrtS0" height="1" width="1"/>]]></content:encoded>



<dc:creator>Katie Paine</dc:creator>
<pubDate>Sun, 14 Jun 2009 03:09:50 -0400</pubDate>

<feedburner:origLink>http://kdpaine.blogs.com/kdpaines_pr_m/2009/06/great-summary-of-amec-summit.html</feedburner:origLink></item>
<item>
<title>Great explanation as to why HITS still stand for How Idiots Track Success </title>
<link>http://feedproxy.google.com/~r/KdpainesPrMeasurementBlog/~3/ZEdtpVM2hm8/great-explanation-as-to-why-hits-still-stand-for-how-idiots-track-success.html</link>
<guid isPermaLink="false">http://kdpaine.blogs.com/kdpaines_pr_m/2009/06/great-explanation-as-to-why-hits-still-stand-for-how-idiots-track-success.html</guid>
<description>Confusion, lawsuits, denial of reality and resistance to change are all roiling the audience measurement marketing these days. Read all abouot it: Nielsen Glitch Focuses Attention On New Online Measurement System, Impact Unknown</description>
<content:encoded><![CDATA[Confusion, lawsuits, denial of reality and resistance to change are all roiling the audience measurement marketing these days. Read all abouot it:&nbsp;<a title="MediaPost Publications Nielsen Glitch Focuses Attention On New Online Measurement System, Impact Unknown 06/12/2009" href="http://www.mediapost.com/publications/?fa=Articles.showArticle&amp;art_aid=107802"> Nielsen Glitch Focuses Attention On New Online Measurement System, Impact Unknown <br></a><img src="http://feeds.feedburner.com/~r/KdpainesPrMeasurementBlog/~4/ZEdtpVM2hm8" height="1" width="1"/>]]></content:encoded>



<dc:creator>Katie Paine</dc:creator>
<pubDate>Sat, 13 Jun 2009 01:29:36 -0400</pubDate>

<feedburner:origLink>http://kdpaine.blogs.com/kdpaines_pr_m/2009/06/great-explanation-as-to-why-hits-still-stand-for-how-idiots-track-success.html</feedburner:origLink></item>
<item>
<title>Interesting stats on Twitter Usage </title>
<link>http://feedproxy.google.com/~r/KdpainesPrMeasurementBlog/~3/MfInmysPh1g/interesting-stats-on-twitter-usage.html</link>
<guid isPermaLink="false">http://kdpaine.blogs.com/kdpaines_pr_m/2009/06/interesting-stats-on-twitter-usage.html</guid>
<description>Sysomos has released this research data on Twitter World.</description>
<content:encoded><![CDATA[<a title="Sysomos | In-Depth Look Inside the Twitter World" href="http://www.sysomos.com/insidetwitter/">Sysomos has released this research data on Twitter World</a>.<img src="http://feeds.feedburner.com/~r/KdpainesPrMeasurementBlog/~4/MfInmysPh1g" height="1" width="1"/>]]></content:encoded>



<dc:creator>Katie Paine</dc:creator>
<pubDate>Fri, 12 Jun 2009 04:51:49 -0400</pubDate>

<feedburner:origLink>http://kdpaine.blogs.com/kdpaines_pr_m/2009/06/interesting-stats-on-twitter-usage.html</feedburner:origLink></item>

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