Matt, Garreth, Trinity, & I are moving to San Francisco!

Our goal is to be there for May, though we still have a ton of details to figure out.  We’re hunting for a new place while working to purchase our house of 11 years of accumulated junk.  Our plan is to keep the house in Francestown and rent it out (if you know anyone cool & reliable looking to rent, let me know!)

As you may know, I’ve been working for salesforce.com for over a year now.  When I first joined, it was a 1-year transitional role, so it made sense for me to keep working from NH.  By the end of 2011 I had officially transitioned into a new role as the Data.com Social Media Marketing Manager.  Now it’s become more important for me to physically be working at headquarters in San Francisco (plus it will mean I get to work closely with some pretty amazing people!)  And it’s beautiful! (I took that pic above working on a 7th floor patio at one of our offices there)

I’ll admit thinking about it is overwhelming, though it’s exciting to be shaking things up like this.  I’ll keep you updated as we go through this process!

Please wish us luck as we start a new chapter of our lives with a grand adventure!

-k

Take a look at the list of books. If you’re in the MA/NH area (or you’re such a super-awesome friend I’ll feel I just *have* mail you that pretty little book you’ve always wanted) just let me know which book(s) you want.

The best part is, this is only a partial list. I’ll let you know when I have time to inventory more.

Any books not given away by July 1 will go to the swap area at my recycling center.

-k

Things should be back to normal soon!
-k

Just before last Thanksgiving, I was fortunate enough to start a new job.  Thanks to Steve Chazin, I have had the pleasure of working as Community Manager for Dimdim — after so many years using web conferencing, it’s cool to be able to share free web conferencing.  Thanks to Leslie Poston, because of her I’ve had the opportunity to help out with Social Media Breakfast NH and PodCamp NH.

I’m thankful for my family and friends.  This year was a challenge with two of our favorite moms going in for surgery.  They’re both doing well, which is all I can ask for.  Luckily everyone else’s health seems good.

I finally had a chance to make it to Dallas, TX this year to see my little brother (he’s lived there 10 years.  I know, it makes me a bad older brother.)  There are many friends I haven’t had a chance to see this year, but thanks to Facebook and other services, I’ve at least been able to keep up with their lives a little.

So as you “gobble gobble” this year, even if I haven’t thanked you by name, know that I am grateful for having you in my life.

Have a happy & safe Thanksgiving!

-k

My rules are simple:

1. Be Real
2. Address the Need
3. Be the Gatekeeper

We’re inundated with advertising throughout our online experience, watching movies, and for some even on their mobile phones.  I see a phone call as more personal and intimate than any other form of electronic communication.  My friends and family have had my phone numbers for years – I saw Google Voice as a great opportunity to centralize my phone numbers into one published number that could follow me around.  But, if a customer is calling me for work or a prospect is calling me about consulting, the last thing I want them to hear are advertisements while they’re waiting for me to get to the phone.  Especially when there’s an opportunity the advertisement could be from a competitor or from some company/service I wouldn’t want to be associated with or perceived as endorsing.

For me, it’s one thing to see ads in the sidebar of a web site (easily ignored), but an entirely different story to force callers to endure them while waiting to speak with me.  You could make the argument that I could just let everyone know if I ever decided to stop using Google Voice or take the number with me.  I’m under no illusion that the agreements Google puts me through give me any real say in the matter.  I see phone calls for more important/urgent real-time communications.

If the point of engaging online is to connect and stay connected, would you take the risk that some may not be able to find you later on, when some new tech fad comes along and makes Google Voice look “so 2009″?

-k

The theater for Underworld was barely a quarter full, though getting tickets and getting through the lobby was an adventure-it was packed!  (Tip: always check the lobby for automated ticket kiosks, before you wait in the big line saved us about 15 minutes of waiting in line!)

We got our munchies and settled in.  From the start of the movie I thought the volume was pretty low.  About thirty minutes in, it still seemed low to me.  My hearing isn’t always the greatest, so I asked one of my friends and he agreed.  Being the shy quiet person I am, I left the theater and flagged down the first two theater employees I came across.  Explained the volume problem and went back to my seat.  Saw one of the employees come in to check, then leave.  I figured my problems were solved.

Well, the movie didn’t seem to get any louder.  Some of the dialogue in the movie is pretty quiet, so it definitely impacted my enjoyment.  At one point it was so quiet I could hear the leather shoes of the woman behind me squeaking on the floor.

We made it to the end of the movie.  The movie was pretty good, though my experience was rough.  It’s hard to immerse yourself in the movie if you have to actively work to hear dialogue and follow along.  One of my friends said she found herself sitting forward in her seat through part of the movie trying to hear better.   As soon as I left the theater, I went directly to the lobby to locate the manager.  He was easy to find as the employees I spoke with knew where he was in the theater (a good sign.)

I explained to him that the audio levels were too low. He knew someone had left the theater and knew one of his employees had gone upstairs to adjust the audio levels.  He delicately mentioned they need to be careful not to increase the volume too much.  At that time, one of my friends came up to us and added her experience to the conversation.  He apologized and explained the volume was turned up, but obviously not enough.  He said he’d talk to the employee about it.  He offered to give us each a “Rain Check” (being the frugal person I am I accepted.)

The “Rain Check” was a nice touch, but definitely not why I left the theater feeling good.  I’ve received vouchers in the past and still left places feeling like I’d been kicked in the teeth.  In thinking about the experience, there are a few factors:

• the employees knew where the manager was in the theater
• the manager knew there had been a problem during the movie, even though he hadn’t been present for the discussion
• the manager knew the employee had tried to fix the problem
• the manager was careful to balance the needs of all theater goers with ours in the conversation – and he was very genuine about it

The only thing he could have done better would be to make sure there was follow-up when the volume issue was “fixed.” I hope his employees learn from his example.

If you have any quarters that match what’s listed below, please let me know.

Found Since Posting

We want to help our nephew finish his collection by the end of this year. I’ll buy your quarter with a quarter. Let me know if you can help!

Thanks!

Update 11/17/2008 1:00 pm EDT : Updated again to reflect more quarters that came in from my mom. Thanks mom!!

Update 11/6/2008 3:00 pm EDT: I’ve updated the list to reflect the quarters a friend I used to work with over 8 years ago is sending.

Update 11/26/2009 9:00 am EST: My friend Jaie just emailed me that she had a D-Hawaii quarter and I realized I never took the time to update this post to let you know that with everyone’s help our nephew was able to finish his collection this summer! Thank you!!!

Two offers

The night before my birthday, I received another job offer. This means I started the day with two offers in hand, from Dimdim and from Mzinga.

Patrick Moran (@patrickmoran ), CMO at Mzinga, made me an offer for a Web Director role. Mzinga has great technology and people and I could easily see myself working for Patrick. I even had the opportunity last week to meet with Barry Libert, Chairman, and Rick Fault , President & CEO. They both seem to work very well together. In the end, I called Patrick Friday morning to thank him for the offer, but to decline. I feel the new role at Dimdim is where I need to be right now. It was tough coming to my decision, the offer was competitive, the challenges interesting, and Mzinga has some great people.

Later that morning, I spoke with Steve Chazin, CMO of Dimdim to let him know I would like to be the next employee at Dimdim. I accepted the offer for the Community Manager role at Dimdim because it gives me the opportunity to focus my attention more directly on building relationships with customers and participating the broader online conversation. Dimdim also has an excellent team and I’m sure I will be constantly learning new things. Steve has a great set of experiences and insights. (see his blog, MarketingApple .) I’m looking forward to working directly with him.

We’ll be sorting out the start date this week, but it was very nice to accept the offer on my birthday.

Many good wishes

The web rocks! I’ve believe this for about 15 years, but I love being reminded. I’m a fairly social kind of person and over the past few years I’ve connected, reconnected, and met many new people through the web. This year I was amazed when birthday wishes came pouring in via a number of mediums. I received 4 traditional cards via postal mail. (I’ll be the first to admit I try hard to remember birthdays but I’m terrible at getting birthday cards in the mail, so I’m not complaining) Here’s the breakdown of my birthday wishes this year:

• 24 via Facebook
• 14 ecards/emails
• 6 over Geni
• 4 calls
• 5 via twitter
• 3 via IM
• 1 SMS
• 2 automated emails (from DCU and webmaster-talk.com, and the best part was they only wished me a happy birthday, no other messaging or ads)

A few people even wished me a happy birthday through more than one medium. For me, it doesn’t get any better than having people wish you a happy birthday from across the US, UK, Spain, and Germany.

Some waiting (for good news?)

The hiring process always seems to involve waiting. When I was a hiring manager, I remember a number of points where I had to wait too, so I know this isn’t unique to the candidate. Right now, I’m doing a bit of waiting. Hopefully will be talking about an offer with Dimdim today or tomorrow. Still haven’t had a chance to catch up with Mzinga to schedule further conversations, but I now have time scheduled on Monday to interview with a company I talked to over a year ago. (I’m not mentioning them by name as I haven’t had a chance to ask how they feel about it.)

More Practical Conversations

I’ve done four more interviews for Practical Conversations. Had a lunch chat with John Cass (@johncass), a bagel chat with Alexa Scordato (@alexa), and enjoyed a beautiful October day with conversations in Boston Common with Ben Grossman (@bengrossman) and Rebecca Corliss (@repcor). Great conversations all around, now I just need to get them written up, reviewed, and posted. Because my focus for Practical Conversations is on a person’s individual process for managing online conversations, I’m taking the time to review each blog post with the interviewee to ensure I understood the process and articulated it well. I’ll let you know as I get them posted.

More tweetups and parties

Last Saturday my partner Matt and I joined some tweeps (Twitter friends) at a “Apple Pickin Tweetup” (a gathering organized via Twitter). It was the first daytime, family-friendly tweetup I’ve been to. We went apple picking in Stow, MA. We had some great conversations as we hunted for good apples (it’s late in the season). It was a great time and a very nice day to be outdoors. We had gone apple picking the prior weekend with family, so we helped everyone pick, but didn’t bring home any more apples.

It made for a busy weekend, but it was fun. Matt and I even managed to squeeze in a wedding reception in Nashua, NH, and a “Johnny Cash appreciation party” in Somerville, MA. We didn’t get home from until 3:30 am Sunday morning, then got up and went for brunch with an old friend.

Heading to another tweetup this Thursday night. It started as an event to meet Ken Burbary (@kenburbary), who will be visiting Boston, but it’s grown as Aaron Strout (@astrout) is leaving Mzinga and heading to Austin, TX. It’s now the Ken Burbary & Aaron Strout Social Media Extravaganza, if you’re in the Boston-area Thursday come join us. Should be a great time!

Hopefully my next post will have some very good news. Keep your fingers crossed.

-k

And yes, I’m trying out a new title for these: “Kevin-up” instead of “Kevin’s Update” — Do you like it? Is it tacky? Let me know.