Subscribe to Knoa News http://www.knoa.com Copyright (c) 2007 Knoa Software. All rights reserved. One of the sad truths about application development in corporate America is how much of what really happens is a hit-or-miss proposition. New developments promise to make the new application rollout experience somewhat easier than the corporate equivalent of root canal. Knoa Experience and Performance Manager helps automate the tedious process of gathering data about what the end user is actually experiencing when using an application. The Knoa system provides monitoring technology that eliminates the clipboard-and-stopwatch approach so developers can more readily see what part of the application has an awkward interface or convoluted workflow process. http://feeds.feedburner.com/~r/KnoaNews/~3/124322270/baseline.pdf http://www.knoa.com/docs/baseline.pdf Technology editor, J. Bonasia, interviews industry analysts and Knoa's CEO about End User Experience Management software. Forrester expects the market for End User Experience Management software to grow by 10% in 2007. "End user monitoring does more than just find the source of software problems," said Cameron Haight, a Gartner analyst. "Such systems collect data to report on the overall health of the business". http://feeds.feedburner.com/~r/KnoaNews/~3/122364729/ibd.pdf http://www.knoa.com/docs/ibd.pdf "If you think you're hearing a lot about management software lately, you're not mistaken. Knoa Software CEO, Thad Eidman says more and more business executives are starting to see the potential of software to enhance end user experiences." Technology reporter Gian Trotta, interviews Knoa's CEO in this ebizQ podcast. Listen to the podcast, read the transcript, or read Gian's review. http://feeds.feedburner.com/~r/KnoaNews/~3/122364730/knoas_toolbased_approach_to_pe.php http://www.ebizq.net/blogs/firstlook/2007/05/knoas_toolbased_approach_to_pe.php End User monitoring software can improve end user experience and performance to drive adoption of critical business applications. For the business executive and CIO who need to drive the highest possible levels of adoption; efficient and effective use of core enterprise applications; as well as drive return on investment, Experience and Performance Management systems are becoming a priority. http://feeds.feedburner.com/~r/KnoaNews/~3/122364731/ZD_NET_Use IT_or_Loose_it.pdf http://www.knoa.com/docs/ZD_NET_Use IT_or_Loose_it.pdf Adoption and problems with efficient and effective use of your software are not just your customer's problem. An insidious new form of 'invisible shelf-ware', a condition where partial adoption and non-compliant use of enterprise applications is the hidden cause behind unrealized ROI, is threatening software execs especially because it directly attacks the ISV business model and impacts the maintenance renewals, expansion and cross sale opportunities. End-User Experience and Performance Management (EPM) software can protect your revenues and profits. http://feeds.feedburner.com/~r/KnoaNews/~3/122364732/Sterling_Report.pdf http://www.knoa.com/docs/Sterling_Report.pdf "The insight into actual end-user experience gives us benefits across the board, helping target response time issues, solve end-user problems faster, identify usage and adoption issues, and even make priority decisions on ongoing application investments," said Stuart Smith, Director of CRM Application Performance at British Telecom. http://feeds.feedburner.com/~r/KnoaNews/~3/122364733/article.do http://www.computerworld.com/action/article.do?command=viewArticleBasic&articleId=9013083&pageNumber=3 "A new user performance management package from Knoa Software Inc is capturing CIOs attention for its ability to boost worker productivity and optimize application performance. Knoa's Experience and Performance Management suite lets IT departments measure employee response times, distinguish between system and user errors and monitor work-flow process - all in real time..." http://feeds.feedburner.com/~r/KnoaNews/~3/122364734/optimize_pdf.jpg http://www.knoa.com/images/optimize_pdf.jpg