http://blog.cumulusiq.com/cumulusIQ - Knowledge as a Service℠ (KaaS) Marketplace. enThu, 07 Jan 2010 16:18:29 PSTTypePad http://www.typepad.com/nocumulusIQ - Knowledge as a Service℠ (KaaS) Marketplace.http://blog.cumulusiq.com/2010/01/a-helpdesk-for-the-helpdesk.htmlCloud ServicesKaaSSaaSSAPcumulusIQHelpdeskKaaSMonty KalsiThu, 07 Jan 2010 16:18:29 PSTtag:typepad.com,2003:post-6a00e5549948598833012876776c11970cQuestions very often are more important than answers. Just ask one of our consultants on the SAP KaaS Helpdesk. Where an answer only provides whatever specific information is required to respond to the question, the question can be about anything at all. So questions reveal what people are interested in; what they don’t know; and where you may need to do a better job of explaining.http://blog.cumulusiq.com/2009/12/we-dont-take-questions-at-face-value.htmlCloud ServicesKaaSSAPSapienceKaaSSAPSapience2009Monty KalsiThu, 10 Dec 2009 05:12:32 PSTtag:typepad.com,2003:post-6a00e55499485988330128763ffc81970cThe helpdesk is especially helpful when you’re missing a key piece of knowledge, and that roadblock is preventing you from making progress in your business — but it may not justify spending thousands of dollars and waiting weeks to bring a consultant onsite.http://blog.cumulusiq.com/2009/12/the-best-answer-for-open-source.htmlOpen SourcecumulusIQOpen SourceMonty KalsiTue, 01 Dec 2009 15:53:31 PSTtag:typepad.com,2003:post-6a00e5549948598833012875fbc505970cJust because the software is “open” -- i.e., open to outside collaboration -- doesn’t mean it has to be free. In fact, the more successful the software the less free it tends to be. Eventually, there has to be real money involved (or strategic advantage, which is the same thing). Simply the opportunity to contribute is insufficient by itself http://blog.cumulusiq.com/2009/11/help-for-the-masses.htmlCloud ServicesKaaSCloudERPHelpMonty KalsiSun, 29 Nov 2009 06:49:36 PSTtag:typepad.com,2003:post-6a00e5549948598833012875ebb6c9970cThat’s like the ERP market. Don’t expect the ones with the most knowledge -- large software vendors, software integrators and consulting firms -- to contribute any time soon to a cloud-based initiative designed to speed innovation, lower risk, and help ordinary users become much more productive. Cloud computing isn’t just about achieving technology milestones. It’s about helping smart people contribute anonymously so that their bosses won’t fire them.http://blog.cumulusiq.com/2009/11/the-suite-is-the-new-silo.htmlCloud ServicesKaaSSaaSSAPSapienceERPKaaSSAPSuitesMonty KalsiWed, 25 Nov 2009 15:53:26 PSTtag:typepad.com,2003:post-6a00e55499485988330120a6da0cd8970bThe conference opens with a panel on a very intriguing topic: “How Sweet is the Future for Suites?” It’s an excellent setup because it goes to the heart of SAP’s value proposition. That’s the idea that a collection of resources is better served as a package than for the user to assemble resources independently. Before ERP there were silos and without ERP there would still be silos -- and resources would still be trapped inside.http://blog.cumulusiq.com/2009/11/the-open-collaboration-desk.htmlCloud ServicesCrowdsourcingKaaSKnowledgeMarketplacecumulusIQKaaSMarketplaceSAPvirtual helpdeskMonty KalsiSun, 22 Nov 2009 10:26:07 PSTtag:typepad.com,2003:post-6a00e5549948598833012875c644ef970cThis is another reason why our model is different from a remote helpdesk run by a consulting or SI firm. Like them, we can handle the traditional fix-it question. But we also support collaboration -- and incremental innovation -- that is open to anyone.http://blog.cumulusiq.com/2009/11/what-is-a-cloud-service.htmlCloud ServicesKaaSKnowledgeMarketplaceSAPCloudKaaSSAPServicesMonty KalsiWed, 18 Nov 2009 11:36:32 PSTtag:typepad.com,2003:post-6a00e55499485988330120a6b0c783970bWhat’s different and exciting about the cloud is that it delivers Knowledge as a Service (KaaS). KaaS is the culmination of the most important Web 2.0 concepts, like crowd sourcing, software as a service, virtualization, long tail, pull versus push, and on-demand.http://blog.cumulusiq.com/2009/11/why-pay-two-service-providers.htmlCloud ServicesCrowdsourcingKaaSSAPcumulusIQKaaSMonty KalsiThu, 12 Nov 2009 14:49:30 PSTtag:typepad.com,2003:post-6a00e55499485988330120a68d95a0970bWith KaaS, I just submit my question to the virtual consulting helpdesk and get an answer, usually within hours, and I only pay for the help that I need. It’s fast, flexible and scales to my needs. I pay much less; I get a response to my issue right away; and I don’t have to go upstairs for approvals. Not everything has to be a big project.http://blog.cumulusiq.com/2009/11/crowd-sourcing-a-community.htmlCrowdsourcingKaaSKnowledgeMarketplaceSAPCommunityCrowdsourcingcumulusIQKaaSSAPMonty KalsiTue, 10 Nov 2009 11:58:21 PSTtag:typepad.com,2003:post-6a00e55499485988330120a66feb0e970bSo where does crowd sourcing fit in a community? Can you have both a crowd and a community at the same time? Crowds are generally large and anonymous -- not how most people would define a community. But crowds are also a huge source of ideas and information -- the raw materials from which KaaS is built.http://blog.cumulusiq.com/2009/11/pricing-should-be-open-too.htmlCrowdsourcingKaaSKnowledgeMarketplaceSAPKaaSMarketplacePricingSAPMonty KalsiMon, 02 Nov 2009 13:22:55 PSTtag:typepad.com,2003:post-6a00e55499485988330120a64c0b08970bOne thing you can say about KaaS -- and many other cloud services -- most customers tend to pay the same for the same service. .... Regardless of the particular formula, however, the price tends to be two things: 1) open, in that everyone knows what it is, and 2) the same for everyone. Of course, the fact that the price is open also tends to make it consistent. nonadult