My internet has been spotty then finally straight up went out (I am currently tethered to my cell phone – not ideal, but better than nothing. AT&T is overnighting a new modem).

Then yesterday my site along with a gazillion [citation needed] others went down after something or another happened with GoDaddy. Word initially was Anonymous had caused the outage, but GoDaddy is denying that. Not sure what’s worse, but anyway, this morning I received a nice email from GoDaddy apologizing and giving me a month free so there’s that.

Dear Kristina,

We owe you a big apology for the intermittent service outages we experienced on September 10 that may have impacted your website, your email and other Go Daddy services.

We let you down and we know it. We take our responsibilities — and the trust you place in us — very seriously. I cannot express how sorry I am to those of you who were inconvenienced.

The service outage was due to a series of internal network events that corrupted router data tables. Once the issues were identified, we took corrective actions to restore services for our customers and GoDaddy.com. We have implemented a series of immediate measures to fix the problem.

At no time was any sensitive customer information, including credit card data, passwords or names and addresses, compromised.

Scott Wagner
CEO
GoDaddy.com

While I don’t sell anything directly through my site, I still lost money by not being able to do the work I needed to for my other clients affected by the outage. And yes that money lost was more than the one month they are crediting my account. But, eh, crap happens. And while I was cursing the technology gods yesterday, I am in a zen like state now focusing on things I am thankful for -like tethering, loyalty discounts from Verizon and microwave ovens.

Thanks for reading,
Kris

Anyway, I thought my readers could also benefit from these videos I have been doing so I am sharing them here. This is a series I did on using Facebook Pages:

Using Facebook As Your Page

Posting to Your Facebook Page as Yourself When You’re an Admin

Using Your Facebook Page to Like Another Page

Facebook constantly changes, so let me know if something looks different for you while watching these. Also, if you have any other ideas for a tutorial series, I would love to hear your suggestions.

Thanks for reading (and/or viewing),
Kris

According to Judge Raymond Jackson, clicking the “Like” button doesn’t count as free speech because, “Simply liking a Facebook page is insufficient,” the judge wrote. “It is not the kind of substantive statement that has previously warranted constitutional protection … For the Court to assume that the Plaintiffs made some specific statement without evidence of such statements is improper.”

Question for Judge Jackson:

“Have you ever been on Facebook?”

“Oh, you haven’t, well do you know what the Internet is?”

Apparently, if the dude had just written “Hey. I like you” on the page, he would have been fine. He probably still would have been fired because, well, let’s face it, it’s not the wisest career move to back the enemy of your boss. But he would have had a case that his rights had been violated and might have gotten some compensation.

I honestly cannot fathom how that is not protected speech, but let’s say, for the sake of argument, there is a perfectly reasonable explanation for the ruling that I can’t understand because I don’t have a law degree. There is another potential factor in this case that isn’t being discussed even if the judge had ruled differently:

Liking a Facebook page is not necessarily advocating what that page stands for - unlike an individual’s status update, a Facebook page’s “Like” button is more like a “Subscribe” button.

Most Facebook pages are set to not let anyone comment on them unless they “like” the page. You also don’t receive updates from a page in your news feed unless you “like” it. Neither of those means you endorse the beliefs of the page owner.

For example, when the whole Susan G. Komen/Planned Parenthood debacle happened, Komen and its affiliates got a ton of new “likes” on their Facebook pages. And not because everyone was so happy about their decision. It was the opposite. Droves of people who had been fed up with Komen for years or who disagreed with their recent decision “liked” their page simply to comment on their wall and tell them they were wrong. They could not have expressed their opinions to Komen or kept up with Komen’s response (or lack thereof) if they didn’t “like” Komen’s Facebook page.

University of Alabama fans “like” Auburn affiliated pages (and vice versa) and Yankees fans “like” Red Sox pages (and vice versa) with the sole purpose of trolling those pages to put the other fan base down. Lots of my friends “like” Wal Mart just to keep up with sales. None of these people likes what these pages stand for, in fact, quite the opposite, but it’s the way Facebook works.

The guy who was fired did, in fact, endorse his boss’ opponent (which again – bonehead, of course you got fired), but it’s scary to think that “liking” a page could lead to punishable action in the real world either way.

Which leads to a whole different topic about how a lot of the people in charge don’t really have a clue as to what they are making decisions about. But that’s for another time….

Thanks for reading,
Kris

Again, I want to give a big THANK YOU to my clients! I have the privilege of working with some of the best and most fun people around!

I also have to thank my family and friends, of course. You are all awesome at encouraging me even though most of you still don’t know what I do!

Fun Facts from the last year:

• Closest Client: Niffer’s Place here in lovely Auburn, AL.
• Farthest Client: Kurt Steiner of CharityHowTo in Panama (as in the country in Central America not Panama City Beach).
• Facebook fans of pages I administrate: 12,067 (and counting)

Some big changes happened over the last 12 months. I had to stop taking on new clients, then I had to hire an assistant myself (yes, an assistant to the assistant), then I actually had to let go of a few clients in order to take a bigger role with my sister’s business.

As much as I hated giving up any part of Kristina Leroux.com, the opportunity was too good to pass up and I am excited about having more responsibility as the Community Engagement Manager of Nonprofit Marketing Guide.com.

And it’s working out nicely as I can better focus on the clients I retained and I get vacation days now. (Score!)

So, everyone raise your glasses and let’s drink to another 30 years!

Thanks for everything,
Kris

Image: Rawich / FreeDigitalPhotos.net

That’s unacceptable when someone is having trouble connecting to a webinar that is only an hour long. The webinar would be over before I ever knew there was a problem.

To solve this, you used to have to go into the email settings, then accounts, then fetch the mail for every individual email account. But not anymore thanks to the nifty Gmail Lab “Refresh POP accounts.” With this lab enabled, all you have to do is hit the “refresh” button in your inbox and it will check all of the POP access email accounts at once.

So easy! So less time consuming! So awesome!

Here’s how to enable it:

Log in to your Gmail account. Then go to settings.

If your menu doesn’t look quite like this, find the gear tool, then select “Settings.” You should then see this:

After, you select “Labs,” your Labs menu will open listing your enabled labs first, then available labs. Scroll down the list (it’s alphabetical) until you find “Refresh POP accounts” and then enable it:

Then scroll all the way to the bottom and save:

To prove that it works, here is how long it has been since Gmail checked these accounts (these are mostly testing accounts, fyi).

See where it says “check mail now?” You used to have to go through each account to refresh the accounts. But now all I do it his my handy dandy refresh button:

And Voila!

Of course, as Gmail warns, “Gmail Labs is a testing ground for experimental features that aren’t quite ready for primetime. They may change, break or disappear at any time.” So there’s that, but this such a helpful feature and I rarely have problems with any of the labs I have enabled.

If you have never used Gmail Labs, I suggest taking a look through the list. There is some useful stuff. I also recommend “Canned Responses.”

If you use Labs, which are your favorite? Let me know in the comments!

Thanks for reading,
Kris

What Joe's site really says: "I am trying to trick you into thinking I am a big corporation when really I am just some dude in skinny jeans and an ironic t-shirt behind a Mac."

A Facebook friend of mine posted a link to a new website a friend of theirs had recently launched, so I decided to check it out. (Ah, the power of social media) The home page looked pretty good so I decided to look around a bit more (always a good sign).

I should mention that this website was for a single person, let’s call him “Joe,” who is a public speaker. It’s not a company or a big business or anything. Just one dude trying to get you to book him as a speaker.

As I was saying, the home page looks good. It had a design that would be attractive to his potential audience. A good photo of him. Intriguing graphics. And the copy was written in first person point of view making it all very personal with things like…

“Welcome to my new website.”
“I’d love to hear from you.”
“Sign up for my newsletter”

But then, when you click on the “About” page, it takes a completely different turn. Some nameless person is talking to me and Joe is being referred to in the third person. To make it worse, there is an absolutely great, compelling story being told there.  But it reads more like a newspaper article, complete with quotes from Joe.

It all comes across as very pretentious and turned me off immediately. Chances are he probably wrote it himself anyway. So, why wouldn’t Joe tell this story himself?

If you were at a conference networking, would you hire some guy to follow you around and make your introductions for you? I envision something like this:

Potential Client: “Hi, Kristina, it’s nice to meet you.”
Me: “It’s nice to meet you too!”
PC: “So, tell me a little bit about yourself and what you do.”
Me: “Hold on one second. Mike, take it away.”
Mike: “Kristina has a thirst for knowledge that lends itself well to her position as a virtual assistant and administrative consultant.”
Me [nodding]: “I have a hunger to learn.”
Mike: “Yes, this passion for learning dates back to her days as a young girl who always wanted to be right and always have the last word. A borderline personality disorder which probably stems from a lifetime of being compared to her much smarter older sister.”
Me: “Wait. What? This isn’t what I told you to say.”
Mike: “Well, it’s true.”
Me: “It is not. And for the record, she isn’t smarter than me. She’s just more….motivated.”
Mike: “See? Always has to have the last word”
Me: “I do not. Now, shut it, Mike.”
PC [slinking away]: “Um, yeah. I have a…thing…to get to…somewhere else.”

See what happens when you give your story away for someone else to tell? The connection to your potential client is lost. It isn’t you talking to me any more. It’s some random person I don’t even know and it’s completely out of place.

I have tried to come up with some reasons to do your “About” page in third person and none of them make sense to me:

1. “I’m not comfortable talking about myself.” Um, yeah, you need to get over that. As ugly as this may sound, you have to be able to sell yourself. You are your business. Your business is you. You can’t get away without talking about yourself if you expect your business to grow. It’s called “marketing.”

2. “It sounds like I’m bragging.” Well, that would be because you are! You deserve to tell your story. You deserve to tell people what makes you great. What else is an “About” page for? Are you saying that making it seem like you had someone else write about you is more humble than just doing it yourself? (Pssst…the answer is no. It makes you seem more arrogant.)

So, be brave. Tell your story and what makes you different from your competitors. Let other people talk about you on your “Testimonials” page.

Of course, contrary to what Mike said, I do not always have to be right, so what is your take on the “About” page. Should it be written in first (I, me, we, us) or third person (He, she, them)?

Thanks for reading,
Kris

[For the record, I have no idea if Joe is a hipster who uses a Mac.]

Image credit: Ambro / FreeDigitalPhotos.net

Pictured: Nothing whatsoever to do with this blog post. I just like jelly beans.

Howdy, strangers! I have recently come to a startling conclusion: I have not gotten a single client because of my Facebook page or LinkedIn profile. Nor have I gotten a single client due to a tweet or blog post. Not a one. All of my clients have come from either referrals and introductions from my other clients or from people I have met in person. And this conclusion has actually made me feel a lot better about myself.

Now, I am not deleting my social media accounts, nor am I going to stop blogging. Am I telling you to delete your social media accounts and stop blogging? Absolutely not! We need to have those tools because they are great marketing channels, excellent sources of information, and also, they are just plain expected these days. But I am also no longer stressing out or feeling like a failure when I don’t update these channels because I have now realized this is not how I meet my clients.

My business is thriving even though I haven’t written a blog post in a few months and haven’t been tweeting regularly.

Granted, I have the luxury of working with a great community who collaborate frequently. You are constantly running into the same folks so there is ample opportunity for people to recognize how awesome you are. And I also can’t neglect the fact my last name is pretty well regarded in this community thanks to my awesome sister and biggest client.  But my point is I have found that I don’t need to tweet 4 times a day or update my Facebook page everyday because that’s not where I initially meet the clients I want to work with.

And the point of this post is to get you to ask yourself that question – Where do you meet the people you want for your customers, clients or supporters? You need to answer that question then prioritize your marketing channels. If you are spending all of your time on social media, but people are finding you from other sources, focus on those sources and use social media as a supplement. If you are spending tons of money on direct mail when all of your audience is online, focus on social media.

Could I get more clients if I had a more structured social media marketing plan? Probably. But I like to help people who help people help people (get all that?) and I am doing just fine finding those clients right now. When that changes, I’ll change my approach. If you can get more supporters from an awesome social media marketing plan, then go for it. I can even help you out with it. But you need to realize there is no secret formula. You have to find out what works best for you or your organization, then adjust as time goes on.

I have found my best marketing tool is doing a great job for my current clients, so that other stuff can take a back seat…for now, anyway!

Thanks for reading,
Kris

*Note: I am going to use the word “brand” to mean your Facebook page (that thing on Facebook you set up for your organization) to help differentiate it from your personal Facebook profile (that thing on Facebook you use to play Farmville and wish your friends “happy birthday”). If you think the word “brand” is too markety sounding, then substitute it for organization, cause or business.

So, you set up your Facebook page and are getting some folks to like your page. You’ve read the million blog posts and articles on how you have to post great content and engage people in order for your page to be a success. You have a plan, but you aren’t quite reaching everyone you want to reach. What can you do? Use your page like you would your personal profile! Here’s how:

Don’t be a spammer. I am going to give you some tips to help you get your brand out there, but I am hoping you won’t use those tips to spam other pages. Spamming is ugly. Don’t be ugly.

Find where your audience IS hanging out on Facebook. Think about the kind of person you really want to reach. Now think about other pages those people like already. Chances are, they are pages you are already personally involved in – just not as your brand.

Like those pages as your brand. How do you that? Simple. You can use Facebook as either your personal account or your page account. Follow these steps: 1. Switch to your page by clicking on “Account” then “Use Facebook as Page.”

2. If you are an admin of more than one page, find the page you want to use and click “Switch” button.

3. Now search for those pages you are interested in and “like” them as your brand. (You can’t make friends with people as your brand, but that’s a little creepy anyway.) You can then comment on those pages using your brand. For those of you easily confused, you can tell whether you are using your brand or personal profile by looking at the thumbnail picture before you comment.

Unless, of course, you used the same picture for your page as your did your personal profile. Then you're on your own, buddy.

Now. Like I said before, do not abuse this feature. Post relevant and helpful content and don’t try to sell yourself. You’re just part of a conversation. This isn’t a bullhorn.

Bonus! If you ever want to post to your page as yourself, you can do that too! Make sure you are using the page as yourself (go back to “Account” and switch back) Go to your brand page, then click on “Edit Page”

Then go to “Your settings” and see below:

Now you can do this:

Red arrow: Brand - Blue Arrow: Me

As you can see, I went a little crazy with SnagIt today. Let me know what your Facebook tips are in the comments section.

Thanks for reading,
Kris

I am sure most of it has to do with my kids being home with me a good bit. I also didn’t establish enough of a schedule. I did work a lot more for my clients too. Netflix added Battlestar Galactica to their instant viewing list.  I had to plan birthday parties. I took a few long weekends. I got called to sub in a tennis league. The dog ate my password…

Excuses, excuses, I know.

But summer is over now, and it’s actually only 63 degrees here which is pretty darned fall-like (did I just use “pretty darned” twice in the same post? Be patient. I’m rusty). Anyway, it’s time for me to get back on it.

I will probably stick with basic “how-to” posts – those seem to be the most popular. And, as always, I am open to any suggestions from you.

I won’t make any promises this time as to how often I write, but it will be more than every couple of months.

Although, soccer season is starting this week and I am (hold your laughter) helping coach my daughter’s team. Plus, I have a tennis tournament this month. I will have to help my kids with their homework too.  Oh, and college football has begun.  I have a big project for a client coming up. I need to clean my kitchen…balance my checkbook…clean out my inbox…..No, really, the dog did eat my password!

Thanks for reading,
Kris

1. Open your Google Calendar (duh!). If you are in your inbox, there is a link to the calendar in the upper left corner.

2. VERY IMPORTANT: If you will be using these appointments for more than one group of people, you will want to create a new calendar for each group. ALL of your appointment slots in a single calendar will be open to anyone who is invited. So if you are offering coaching calls for an e-clinic, you will want to create a calendar specifically for that e-clinic so people from a different e-clinic won’t be able to see those slots. Create a new calendar by clicking on the “add” link in the left sidebar where your calendars are listed. Name the calendar something related to your coaching program so you can easily keep up with it.

3. Click on the day you want to open up available times – just like you would to create any event.

4. Click on the drop down menu to select the calendar you want to use. Then click on the “Appointment Slots” link.

5. You will then enter a title and pick the block of time you have open and the length of each slot. For example, if you had a two hour block of time from 12p.m. to 2p.m. where you could take 30 minute calls, you would enter this:

6. You can then save, or enter the email addresses of those you want to offer the slots to and then save. If you don’t want to invite people through Google, you are provided with a link you can also use on your website, etc.

Just add a new appointment slot for every day you want to make time available.

That’s it! Pretty simple, huh? Those you invited then choose which slot they want by simply clicking on it. It is removed from your available time and you are sent an email letting you know who scheduled what time. You can also check it on your calendar itself because when someone books a time, it creates a new event in your calendar. It will look like this:

The shaded part is your block of time and the solid smaller box is a booked time.

If all of the slots are filled, the invitee will be asked if they would like to search for later appointments. This is why it is so important to create separate calendars for each group. You don’t want people booking times who aren’t supposed to be.

After that, it pretty much acts just like any event in Google Calendar. You can edit the times or dates or delete it and are given the opportunity to notify those who have booked of any changes.

Thanks for reading!
Kris