Problems as many of you may have realized, are always complicated. There will usually be a lot of factors to solve it and this can be very overwhelming sometimes. Believe it or not, most problems can really be solved by just going Back To Basic (BTB).

Example of a Problem

Let me give you a complex problem as an example. Let say David had just been promoted to a managerial level. With the promotion, the company (like what most companies do) had squeeze everything from the poor guy. He was put in charge of hundreds of project. And he was pushed for result almost hourly. In short, he was under tremendous pressure and stress and it is starting to affect his health and his relationship with his family.

The Solution

There are many ways to approach a problem. This had been discussed a lot of time and if you are interested, I list here a few articles previously written on the subject.

• 11 Missing Steps of Problem Solving You Probably Don’t Know
• How To Use Emotion & Solve Problem Effectively

However, to solve the problem using the “Back To Basic” approach, you must really sit down and analyze the basic elements of your problem. In our example, the problem is definitely the stress. David’s health condition and the relationship will not be affected if there is no stress to begin with.

Then David will see that the stress actually originate from his superior. Both the hundreds of projects and the company are not causing him stress. It is really the superior that giving him pressure.

Bear with me as I elaborate the steps of the “Back To Basic” method.

Now that we know the superior is the one causing him stress, the next step that David should do is to know what the superior actually want from him. What was it that if given, the superior will stop all the pressure. The answer is simple – Result.

Of course, the next logical step is really to determine how to get the result but let’s just stop right here.

Why Do We Need BTB

The second time I read this article, I’ve had that Duh feeling. Of course good result will eliminate the stress. Anyone can identify this immediately.

But believe me, there are so many people out there actually solve the problem wrongly. They start by solving the relationship problem first. While the stress is still accumulating, they are pinpointing the problem to the company, and may approach the problem by quitting the company. This is also the wrong solution to the problem as David will continue to receive stress from other company he will be employed.

Is BTB Just A Fancy Name For Problem Definition?

“Redefining problem” step identifies problem. “Back to Basic” step is actually providing the answer. Let me list down 5 of the most common problems to elaborate the difference.

1) How a company can make more profit?
BTB solution – More sales and less expenditure.

2) How to have an effective time management?
BTB solution – stop wasting time.

3) How to be loved by everyone?
BTB solution – Be nice.

4) How to lose 20kg?
BTB solution – Exercise and eat right.

5) How to wake up early?
BTB solution – sleep early and alarm clock.

– I wonder –
Any other question and the BTB solution that comes to your mind? Please share.

——– Personal Note ———
Actually I have quite the same problem with David. For those who may notice, it has been awhile since my last update. For your information, I was promoted and transfered to Sabah one year ago. For the past one year, I had to put more focus on my career to catch up and deliver result. As a result, the blog had taken the damage. I have no intention of quitting that I can assure you.

p.s. For friends subscribing via email, you might not be able to view the video in my last post “Beautifully Imperfect”. I’m still working on it but you are invited to watch it here

Photo Credit – Jam1978

I’ve stumbled this video today. It’s apparently over 1 year old so I bet some of you might have seen this before. However, I feel compelled to share it with you guys since it is just that beautiful.

p.s. I don’t care if it contain the exact same message as a movie by Robin Williams. A diamond will always be valuable irregardless of how many times it had been resold.

p.s.2. A few friends had informed me that the video is not viewable to those receiving the feed by email. I’m really sorry about that and am still working on solving it. Any ideas?

Credit to ThinkFamily

Holding to a commitment is like holding a very hot rock, the chances that you will continue to hold it is nearing zero. But with time, it will get easier since the rock will become colder.

Now the above example is a very nice way to describe motivation, but what on earth are you going to say to yourself in order to avoid dropping the rock at every single seconds. Remember, it is a very hot rock.

How to sustain your motivation 24/7. That is one of the biggest secret of motivation. Believe me, you can easily motivate a person. Some people are doing this everyday to their employees. Sure, they will be motivated, but after 1 hour or so, their motivation level will start to deteriorate and before you know it, you will have to give the exact same speech to them. And what worse is that it may not work this time.

Enough about other people, how do YOU sustain your motivation through out the day?

The Method

I don’t know about you but this is what I did. I will imagine that the things that I do have a very direct impact to my loved ones. Let’s look at that burning rock for example. Just imagine that your 1 year old daughter is sleeping in front of you, and if you let go of the burning rock, the rock will fall onto your beloved daughter. Will you let go of the rock now?

I don’t know about you, but I will definitely hold the rock firmly even though I will lose my hand in the process. I’d rather die than letting it hurt my daughter.

Applying It In Real Life

How to apply this in real life? Hm.. one example would be convincing yourself that if you cannot finish that pile of work in front of you, you will have to surrender your food and your children will be hungry for the night. Imagine the look on their face when you go home with no dinner for them. Imagine them crying themselves to sleep.

I better finish off my pile of work now.

Photo Credit – Image Editor

Duh! I wonder if this is your first reaction to the summary of this post. Of course it accumulates. Everything accumulates. Just like a coin, if you found one coin today, and tomorrow you found another one, that will make two coins.

But wait a minute, this post is meant for more than just compounding interest or wealth generation. It is one of the most interesting lesson I’ve learnt the past 2 months.

The story

I was very stressed that day. With all the problem I was having with work, one of my staff was giving me more problem. He did one expensive mistake and I proceeded by calling him up and showed him where he did wrong. Of course as his superior, I had to be slightly tough with him. It was a really serious mistake. He however didn’t take it that well. Instead he just walked out the door without saying a word.

With so many other problems, I chosed to let this one go. I just buried my anger and focused on other things at hand. The keyword here is “buried“.

This is where I make a mistake. It turns out anger accumulates too. That same staff was caught one day trying to steal scrap iron. He was caught red handed with the scrap iron in his motorcycle. Of course he denied putting it there. He even started shouting at other people angrily.

I was there. And even though this kind of things had never bothered me before, I felt an intense anger building up immediately at the staff. There was even one time, I almost slapped him. I’m stressing the word “Almost” here.

Lesson learnt

I suddenly realized. I never slapped anyone my entire life. That incident itself was nothing to be angry about. I could just bring the staff to the police, make a police report and deal with it accordingly. It seemed that the anger I buried was still there. It accumulated every time I got angry and in the end, it exploded.

So guys remember.. your emotion accumulates.

What ever your problem today, do something about it today.

• If you’re angry at someone, forgive him that same day.
• If you miss someone, call her and tell her that.
• If your friend keep telling joke about you and you hate it, show that you hate it.
• If you are stressed with your boss, talk about it with your boss.

– What do you think? –
Do you have any story that describe accumulation of emotion?

—— Personal Note ——–
I actually talked to my superior about the stress I’m having. This is his exact words – “Do you know why you are stressful? It’s because you don’t know how to manage the small things. Bla bla”. I ended up being more stressed.

But deep down, I know that I have attempted to solve my problem. That itself is a very comforting emotion.

Photo Credit – Darkpatator

Very recently I have received an email asking a very interesting question. First of all, I would like to thank the sender, Pankaj, who had taken the time and sent me the email. It is always a pleasure getting to know my reader.

The following is the email Pankaj sent me. “I want to know how exactly to say NO to people. My work is almost always overloaded, but even so, when other people come to me asking for help with his work, I can never say no. I always try to help others but in this way I am always taken negative.”

Well Pankaj, this is what you should do.

1) Identify why exactly that you cannot say NO

To tell you the truth, this is the most difficult steps of all but it is also the most important. Let me list a few reasons why a person cannot say NO.

• He is a very polite person
• He dislikes confrontation
• He tries his very best to meet people expectation
• He is afraid that people may not like him

Believe me there are hundreds more reason why some people cannot say NO. These four are in my opinion, the most popular reasons. Identify the reason why you cannot say NO. Close your eyes and go deep into your heart to find this out. Once you have identified the reason, everything else will be easy.

For example, let say that you dislike confrontation. You prefer to work harmoniously with everyone even to the extent that you have to do other’s work. Then you can draw your own plan on how to slowly learn the art of confrontation.

If you want to shoot an apple with an arrow, you must first know the direction to shoot. If not there are infinite numbers of direction to shoot and thus infinite numbers of failure.

2) Practice with smaller things

Still using the previous example, let say that you know that you cannot say NO because you dislike confrontation. You must then draft your own plan to be more comfortable with confrontation. Draft a small program like disagreeing with your friends about a trivia topic. An example is like why you hate the Harry Potter when everyone else adore him. That should keep the ball rolling.

Keep in mind that you are training yourself to disagree with people. The more trivia the issue the better you will be able to develop the confident to disagree. Do not start with a heavy issue like religion etc.

3) Not Important Tray

Buy a document tray and label it as “NOT Important”. Remember to capitalize the word “NOT”. Anytime a person ask you to do a job, and you still cannot say NO, just ask the person to put the work inside that tray. Make sure the person see the label and tell him that you will only help with his work once all your work is done. Even then you may not be able to help. Leave it to him to decide whether he still want your help or not.

4) Give yourself 10% allowance

If you have 60 minutes of work, always give yourself a mandatory rest of 6 minutes. That 6 minutes must not be spent in doing your work or others’. You must spend that 6 minutes to do your favorite things like replying emails to friends, chatting etc.

When you give yourself this allowance, you will subconsciously teach yourself the value of your free time. Exactly the opposite of what a lot of people believe, having allocated free time in the midst of your never-ending work will really help you appreciate the time. After a while, you will find it easier to just say NO to people since you have earned that free time with blood and sweat.

5) Create red tape

Red tape basically means the requirement and procedure that need to be followed to get things done. It is almost always a trivia task like submitting a cover letter, filling up forms, waiting for the form to be approved before you are given another form.

Why not do exactly the same to people asking you to do their job. Get them to fill up a form and submit the form to your superior. If your superior approve the form, then you will have to do the job. If not, you can just walk away. You can say that you are having a lot of trouble with your superior since you are not able to meet deadline. I sincerely believe they will not bother you anymore.

6) Give them a taste of their own medicine

If your colleague give you a work to do, you can take it but in about 5 minutes, walk to his desk and give him your work for him to do. It doesn’t need to be 5 minutes but the sooner the better since they will remember that they had just give you the work. If he can’t help you with your work, just return his work to him.

It’s basically another way to say NO

7) Teach him to fish

You know the saying. “Give a man a fish and you will feed him for the day, Teach the man how to fish and you will be feeding him for the rest of his life.”

Some people may ask you to help because you are so good at what you do. Maybe your English grammar is excellent, or you are very good with software etc. The best way to handle this kind of situation is to actually spend time coaching them on how to do their job. You may not get paid for this but there are so many other benefit that you can reap.

• He will be so grateful to you and he will definitely return the favor one day
• You will be seen as someone who like to help people grow
• You can get them off your back forever

/end

I must stress that helping out people is a very good thing. But in this article, I am assuming that the people asking for help are abusing this kindness. They are still asking others to help with their work when they should be able to do it just fine.

– I Wonder –
Do you have any other tricks to help Pankaj say NO to his colleague?

———- Personal Note ————
I once went to the immigration office with a colleague. My colleague were in front of me when We were queuing up to get the number. He got the number 100 and I who was immediately after him got the number 105. (Of course I can’t really remember the number but I know that there were gaps between my colleague’s number and mine.)

That is step number 4 and 5 mixed together.

I talked to one of my colleague this morning. To make things easier, let’s call him Peter. Peter is an acting manager to an estate here but he’s going to retire next year. I actually asked him whether he will apply for extension and maybe then he will be confirmed as a manager. He simply answered “No, I don’t need the “Manager” title to become successful. I am already successful by my own definition.”

That simple sentence had left me speechless (For a few seconds of course).

I then continued to ask him what he meant by that. He spent the next 30 minutes telling me how he had managed to send his son and daughter to do medicine. He told me how hard it was for him to find almost $100K to ensure his children get the best from him.

Truly inspiring.

However this entry is not about the sacrifice made by parents for their children.

It is about how the word “Success” is defined differently from one person to another. Some may consider becoming a manager is a success. Another will consider bringing up successful children as their success.

Personally, I think Peter’s ultimate success is when he had figured out his personal definition of success. He defined the word success for him to strive. He knows that money and ranks are not success (at least not to him). That is why he didn’t bother to ask for extension and strive for that “Manager” title.

I find this very interesting. Don’t you?

If I can ask you one question, what’s your definition of success?

Peter did give me one tip to help me answer that question. If you answer “Becoming a millionaire” as your definition of success, and you have made it as a millionaire, can you still smile and say “my life is complete” knowing that today is your last day of your life.

———— Personal Note ————-
Let say the world has a king. He is so powerful that nobody can disagree with him. Everybody is so afraid of him, the world is at peace.

The king’s barber.

Photo Credit – Nattu

Basically, the idea is to allocate a portion of your paycheck to be saved elsewhere before you even settle your pay-or-die bills. The concept is created simply because saving if not forced, is an impossible thing to do. I know it is kind of harsh, but it is the truth. You can see the proof from my bank account (which of course I will not disclose here).

Forget about my bank account. Just look at yours. Did you manage to save money if you didn’t save it immediately after you get your paycheck?

Amazingly the concept is just as useful to be applied to other things in life.

1) Peace of mind.
Everytime you have a moment of peace from work, or crying children etc, just take some time to finish off your book. Do not fill up that moment with anything else. Do what you want to do first.

2) Achievement.
Everytime you do a great job, give yourself a pat and say “Nicely done [insert name here]”. Do this before you start congratulating others.

3) Career.
Everytime you are overwhelmed with mountains of work, some yours and some are others’, you should always finish up your work first before helping out others. There’s no point in being a jobless angel.

4) Student life
If you are given the responsibility to be the president of your student council, but your grade are heavily affected by it, you should resign from the post and start focusing on your study. That is paying yourself first too.

/end list

It is always a noble thing to be selfless and to always think of others before yourself. But a line must be drawn simply because if you are taking care of others your entire life, who is actually taking care of you.

Remember the safety briefing given by the flight attendant everytime you board an aeroplane. You must first use the gas mask before you help your child. The reason is because nobody else will take care of your child if you had already fainted.

– I Wonder –
Do you pay yourself first?

——- Personal Note ——–
When it comes to loved ones, all rules go out the window. People no longer care for themselves when their loved ones are at risk. Would you agree?

Photo Credit – Allner_s

It was the year 2001. I was doing my internship at the time with a petrochemical company. I remember this year very fondly because this is the year I make one of the biggest mistake in my life.

Please bear with me as I explain some details about the mistakes. You see, being a student, my computer was my life. I had files about everything saved in my PC. This includes notes, assignments, projects, personal pictures, diaries etc. In short, the last 5 years of my life were well documented in that PC.

One fine day, I mistakenly formatted the PC and I lost everything in seconds.

(This is where I pause for about 2 minutes regretting that I don’t have backup)

They say the last person to laugh usually have backups. Therefore compiled below are some suggestion on how you can start to backup your life based on what I’ve learnt.

1) Invest in an external drive.

The price for an external drive is now very cheap. You can get 1GB of space for about $0.30. Just imagine buying a permanent storage for thousands of documents for a few dollars only. Isn’t that a bargain?

2) Use Gmail

Gmail is personally the best webmail ever created. At the time this is written, Gmail is offering around 7GB plus of space for you to use. You can upload all your files there without ever worrying of running out of space. The best thing about Gmail is that the search engine is so advanced, you can find any documents in just seconds.

I have actually compiled a list of phone numbers, addresses and URLs in my Gmail. This way, I know that I can always get that information as long as I’m connected to the internet.

3) Get an actual note book

It will never hurt to actually own a few books to jot down important details such as phone number, addresses etc. You never know when suddenly you are cut off from technology with nothing but your book.

4) Scan your notes / documents

If you want to retype all your notes into your computer, it will take you another 10 years of your life just to do that. It is better if you can scan your notes or if you don’t have a scanner, take snap shots of your notes using your digital camera or camera phone.

You are in the same time decluttering too.

5) Use software to backup your phone

I formatted my cellphone on a regular basis. I prefer to have a short list of contact number in my phone book. This way I can immediately find a friend’s number fast. But, I have no worry because I always backup the data on my phone into my PC

I’m using this software – (MyPhoneExplorer) to help me back up my data. So far, I am impressed. Try it.

6) Memorize 3 phone numbers

But what will happen if you don’t have your cellphone or laptop or your notebook and you are lost somewhere in the city. Who will you call? More importantly do you know the number to call?

I suggest that you memorize 3 phone numbers of your closest friends or family. Remember it by hard. Who knows, this may be the one thing that will save your life some day.

7) List down important dates throughout the year

You know that book you keep your details in (Point 3)? I prefer to call it VIB (Very Important Book). All you need to do is to list down important dates throughout the year in the book. It may be your anniversary date, or your doctor’s annual appointment. One year is a very long time, and my guess is that people can sometime forget an important date easily within that period of time.

8] Take pictures of your life daily

If you browse my computer now, you will notice around 3000 pictures saved in it. They are not just a picture of me with a scenery. In fact, I snapped a lot of pictures ranging from flowers, bugs, scenery, events to the unrecognizable. They may not mean anything to other people, but they are very important pieces of my life that brings back a lot more memories.

Seriously one of the best investment I ever made – A camera phone.

9) Write a biography of you

Just think about it. Do you know anyone in the whole world that will write a biography about you. I don’t think so, unless you are a very famous person.

Here’s a project. Why don’t you start writing your own biography. Let it be a small project you do once in every week. It is not for sale of course. Believe me, it will be one of your VIBs during your golden days.

10) Impart wisdom to your children

What better way to back up your life other than seeing your son/daughter to learn everything about life from you. They will be a better version of you.

This is for me, the best way for you to back up your life. Teach your children all the good things you know about life. Impart your wisdom to them so it will guide them throughout their life. Just imagine, an exact replica of you who possess your wisdom and your best quality.

In a way, this is the only way a person can live forever.

– I wonder –
Are there any other way that I may have missed to backup your life?

———– Personal Note ———–
One of the worst case scenario that I sometime picture in my head is an amnesia incident. What if suddenly you forget everything even your name? What will you do? That’s would be the worst kind of formatting accident ever.

The Story

Once there was a school with quite a unique problem. The girls at the school were beginning to use lipstick and like everyone else who just started a thing, there were lipstick prints all over the mirrors of the school bathroom.

This however was a problem to the janitor since he would have to clean the mirror every single day.

One day he reported the problem to the school principal and she immediately called up all the students to the bathroom (of course in groups). She then explained that the lip prints were causing problem to the janitor who worked very hard to keep the school clean.

She even asked the janitor to demonstrate how difficult it was to clean the lips prints. The janitor took out a long handled squeegee, dipped it in the toilet, and cleaned the mirror with it.

Since then, there have been no lip prints on the mirror.

/end story

As you can probably notice, the solution is so simple and effective, it is amazing why we can’t come up with it in the first place.

So how can we come up with an amazingly effective solution to other daily problems in our life?

I don’t know about you, but when dealing with people, I personally believe that any solution can be very effective provided we can tap into the people’s emotion.

Let’s look at the story for example. The janitor use the toilet water to induce the feeling of disgust in the students and in the end, he manage to solve the problem completely.

How I Apply It In Real Life

I’m having the same problem here in my mill. A lot of my workers prefer not to wear the safety helmet during working. Of course they will be wearing them when I’m around but I really don’t think they are wearing it during night time etc.

So what I did is to gather a lot of pictures from the internet on accidents that happened to people who did not wear their safety helmet. There are pictures of dead people with their head slice into two, iron rod penetrating the skull etc. Seriously, they are the kind of pictures you wouldn’t want to show your children or you will have to pay for their therapy for years.

Immediately after I show these pictures, almost everyone wear the safety helmet (day and night). I’m really hoping that the pictures can stir the fear inside the workers. It worked! Problem solved!

– I wonder –
How else can we use emotion to solve problems?

——– Personal Note ———-
You must not confuse this with emotional blackmail. Emotional blackmail is a method used to get what you want but via dirtier means. For example, using guilt to make your relatives become slave of the house or by using jealousy to ruin a marriage etc.

Like all other great tools, in the right hand, it will become a blessing. But in the wrong hand, it will become a disaster.

Photo Credit – Katie Tegtmeyer

I have unofficially taken a very long leave from blogging. It’s been 3 months since I last wrote an entry. And to tell you the truth, it’s like torture thinking about my unupdated blog.

I have actually been transfered to Sabah and there are a lot of things I need to do for the past 3 months; pending jobs to be finished, examination to study, new mill to familiarize.

If there’s anything I can learn from all the experience is that “When life gives you 1000 things to do, prioritize”. These are a few tips to be better at prioritizing that I’ve learnt the hard way.

1) Check with your religion first

This is actually a no brainer. But when you are in doubt on what to do, check with your religion. What are the priorities in your religion. Religion in my opinion, is a handbook to living your life. It should be able to solve every question you asked.

Even for an atheist, I still believe that their principles and attitude towards life will be their religion. Stick to that and you know you will do fine.

2) 80/20 Pareto Rule

I’ve said it before and I’m going to say it again, this rule rocks! For the benefit of those who are not familiar with it, let me try to explain the whole idea. According to Pareto, if you have 100 workers in your company, rest assured that there are 20 of them that can do 80% of the job. Once we have identified these 20 workers, you can actually sack the remaining 80 workers and still manage to get 80% of your business done.

The same goes to your daily job. Identify the 20% of the job that if you finish it, you can smilingly go back home knowing that you have finished the vital jobs of your day.

3) Review Review Review

I repeated the word “Review” three times (four times if include this one) because it is the best word to help you manage your life. Our priorities change with time. Immediately when we wake up, our most important priority is to brush our teeth. Once we do that, we have to review our task and identify the next most important priority. In this specific example, the next most important thing is to put on a suit and go to work.

This Reviewing process can sometimes be just as fun as playing an adventure type computer game, where you finish one task after another.

4) Most Important Task

For some, finishing off one task after another can be very exhausting. I personally believe this tool, which is called “Most Important Task” or MIT for short, is the best way to go for you guys. Before you go to sleep tonight, identify the 3 most important tasks that you want to be done tomorrow. When you wake up tomorrow, focus all your energy to get these 3 done at all cost. Once they are done, treat yourself with an ice cream or a walk on the beach. You know very well you deserve it.

Of course, there’s no point if you identify your 3 most important tasks of the day as eat, sleep and watch television.

5) Categorize your goals

This is another great tools that you can use to ensure that all your goals are met. First, categorize all your goals into three groups.

Group 1 – Life goals

• You have to put all your life goals here. These are the goals that if met you will be satisfied with your life. Typical examples of life goals are live longer, travel around the world, become famous worldwide etc.

Group 2 – 10 years goals

• 10 years goals are goals that must be met within 10 years. Some examples of such goals are like becoming a manager, lose 100 lb of weight etc.

Group 3 – Now goals

• The Now goals are goals that can be achieved now if we start working on it. An example is like this blog post I’m working on. If I do it now, I will finish it today.

Once you have identified your goals’ categories, try to work on each category of goals in one day. You could for example, aim to save $50 and put it in your travel-around-the-world fund, jog for 30 minutes and finish your blog post in 1 hour.

You might not notice it, but you have basically achieved your three most important goals in just 1.5 hours today. Isn’t that great?

Conclusion

Prioritizing has always been the challenge to productivity. I guess that is why God only gives us two hands. It is to remind us that there are just so much we can do, so we have to choose what we want to do wisely.

– I wonder –
Any other techniques to prioritize better that you can share?

——— Personal Note ————
My first priority will always be family. However, there are times when something else come up and it’s so urgent that it requires my fullest attention and thus I can only see the family a few hours in a day.

Luckily I am blessed with an understanding wife. Thank you dear. I can’t imagine going through all this without you.

Photo Credit – Redvers