I am sure you must be as eager as we are to ensure that no more damage is done. If nothing else, perhaps a sheet of plastic could be put over the roof until permanent repairs can be made. I would be willing to help some evening, if you would call to arrange a time.

 
Sample 2:
This winter has been harsh, and I understand how difficult it must be for you to keep the walkways clear of snow and ice, but this morning I slipped down the stairs and narrowly escaped serious injury. The problem is that the rain gutter drips on the stairs when the snow melts, causing ice to build up on them when it freezes.

I hope you will correct the problem immediately, so no one else will slip on those cement steps. We were lucky that I didn’t get hurt this morning, We may not have the same luck the next time. I trust that you will remedy the situation quickly. Thank you for your help.

 
Sample 3:
The thing I enjoy most about the trees in my back yard are the chirping birds. I don’t know whether you know this, but your boys have been shooting the birds in my trees. I have left the dead birds on my lawn, so you can see the proof.

We’ve been friends for a long time. Please speak to your boys and ask them to do their shooting elsewhere–a target range comes to mind. I appreciate your doing this for me.

 
Sample 4:
I am concerned about the way your dog runs loose in the neighborhood. I understand that it can be difficult to keep an animal confined, but it is also difficult for the neighbors to cope with shredded newspapers and messes on their lawns.

I do not wish to take any official action in this matter. We are neighbors, and I am confident that we can sort the problem out amicably. If you need help reinforcing or mending your fence, I would be happy to assist you.

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Since then I have received monthly shipments of flowers, which I have returned marked “refused, not ordered.” I have also received threatening letters telling me that I owe you over $85.00. I have sent you two letters (copies enclosed) explaining the misunderstanding and asking you to correct the problem. Today, I received a threatening letter from a collection agency, demanding payment for the flowers I returned.

Since I have refused the flowers and have explained the situation twice before, I consider this to be harassment. I will not be bullied into paying for something that I did not order. If this continues I will take legal action rather than have you tarnish my good credit rating.

 
Sample 2:
I understand that my payment is three weeks late, but that does not justify your collections office’s actions. During the past five days I have received three telephone calls and four letters. In addition, one of your representatives has contacted three of my relatives who have nothing to do with my finances. By anyone’s definition this is harassment. I expect you to stop contacting me every day and to stop calling my relatives.

In the meantime, please know that I plan to send you a payment within the next few days. The money will reach your office in about a week.

 
Sample 3:
Is it really necessary to call me at 10:00 p.m. to tell me to send in a payment? I am only one month behind, and I keep in touch with your office, yet you constantly harass me. I have prepared a letter to the State Attorney General’s office, describing in detail what is happening and who is doing it. If I hear from you one more time, I will immediately send that letter with a copy of this one to her office. Please leave me alone.

 
Sample 4:
I do not wish to buy mortgage life insurance from your or any other company. I am already adequately insured. Your frequent calls on the subject have become a nuisance. I asked my mortgage company some months ago to remove my name from the mailing lists they make available, and they assure me that this has been done. Kindly stop writing to me and calling me, and remove my name from your list of prospective customers.

If your representative calls me again I will be forced to consider further action to stop this nuisance.

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Sample 2:
I am pleased that you enjoyed my book. You have my permission to copy and include Chapter 2 in a readings packet for your health and fitness class. This permission is good for five years. Please include the title page and name of the publisher with the copied chapter so students will have the information for citing. We will need to consider a fee for using the material if you decide to use more of the book in the future.

 
Sample 3:
I authorize you to reprint material excerpted from my technical manual, The Doe Handbook, as outlined in your request. I ask that you include a brief credit line for each quotation used, and my publisher requires that a note be included in the acknowledgments. There will be a one-time $100 charge, providing that only the requested material is used. This amount is payable to Doe Publishing. Please send me a final copy of the material as it will appear within the context of your publication, before printing, so that I may give final approval.

 
Sample 4:
You have my permission to reprint my choral piece, “Doe Suite,” for use by your church choir. I ask that you limit yourself to twenty copies and that these copies remain the property of the church. In this case, I will waive my usual reprint fee.

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The information on the enclosed diskette includes all of our income records for the past four years. Also enclosed are receipts, bank statements, other financial records, and a brief summary sheet.

We agree to your fee of $200 per hour. Please inform us immediately if you are willing to represent us.

 
Sample 2:
I appreciate the time you spent explaining my options in responding to the divorce papers served on me January 3. I authorize you to file an answer to the complaint and to file a counter claim requesting custody of my three children, whose names and birth dates appear below. In the counter claim, please request that the costs of the suit be paid by my spouse. It is my understanding that you require a $900 retainer. I further understand you charge $l30 per hour for additional filings and court appearances. Enclosed is the $900 retainer. Please confirm that you will represent me in this matter.

 
Sample 3:
With regard to our telephone conversation of June 11, I authorize you to represent my firm in our claim against the Doe Corporation for encroachment upon our property. We trust you will be able to win fair compensation for their use of our easement.

I have enclosed copies of the original deed and plat documents for our property, as well as all of our correspondence with Doe, all of which strengthen our case. I agree to the billing terms we spoke about on June 11, i.e., $250 per hour. If you are still willing to represent me in this, please return one signed and dated copy of this letter and contact me by telephone.

 
Sample 4:
By this letter, I authorize you to act as John’s attorney and to file suit against Doe Corporation to recover damages for copyright infringement. I have enclosed a copy of our copyright and the letters I wrote Doe concerning their infringement.

I have enclosed your $5,000 retainer. I understand that you will bill us at the rate of $250 per hour. I also want to remind you that I must approve any billing beyond 100 hours. You recall that you said that this case should not cost Doe more than $25,000.

If you agree with the terms stated in this letter, please sign it in the space provided at the bottom and return it to me. If you do not agree, please call me immediately so we can make other arrangements.

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Sample 2:
Thank you for including my letter to the Editor, titled “Doe Waging War,” in your Sunday paper. I appreciate your willingness to publish a candid response to such a controversial issue. I feel passionately about the stand I have taken and am grateful to you for allowing my voice to be heard. Again, I thank you for having the courage to publish a response counter to popular opinion.

 
Sample 3:
The Doe Society would like to thank you for your generous help in locating volunteers to donate blood. Our need for donors has skyrocketed in recent months due to extensive help given to earthquake victims and an otherwise general shortage in the blood supply. To meet our ever increasing demand for blood donors, we must rely on radio stations like yours to reach the public. Thanks for helping us get this drive off to such a good start.

 
Sample 4:
We at Doe’s would like to thank you for your favorable review of our new restaurant. We have worked hard to make our new rooftop addition a fine dining experience, and your complimentary review has helped us gain many new patrons. As a token of our appreciation, we would like to present your staff with a complimentary lunch at Doe’s. Call Jane at 555-5555 to schedule a reservation.

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Sample 2:
Thank you for your recent inquiry about employment at Doe. Unfortunately, we just imposed a hiring freeze that we expect to continue through the summer. Please feel free to check back with us in September.

 
Sample 3:
We thank you for your interest in our custom mountaineering tents. I have enclosed a product line brochure showing all our models and current prices. As you will no doubt notice, our prices are somewhat higher than others’; however, our tents are of such superior quality and durability that they are the overwhelming choice of serious mountaineers all over the world. Our tents have been on more expeditions in the high mountain regions than any two other brands combined. Our record speaks for itself: We have never had a tent returned by a dissatisfied customer. Please review the enclosed catalog, and when you are ready to order, or if you just have a question, please call us at 555-5555.

 
Sample 4:
I thank you for your call requesting information about our Fly-fishing Education Series. The introductory casting school you inquired about takes place during the week of June 6-12. On Monday, Wednesday and Friday we will meet here at Doe’s Fly-fishing; on Saturday we will practice casting at Springfield Park, and on Sunday we will be on the river! The cost is $150, including equipment rental. Also of interest are the introductory fly-tying classes and the clinic entitled, “Stream Fishing the Dry Fly,” hosted by John Doe himself. Please call soon and reserve your spot in the classroom with a credit card deposit. We can also answer any questions you may have about the other classes in the series. Our number again is 555-5555. Don’t miss it!

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Sample 2:
I don’t know when I have been more affected by a sermon than I was this last Sunday. You touched on some points that hit pretty close to home. I was so glad you seemed to notice and took the time to talk to me after the service. Your kind words settled my heart and gave me very real hope. It is wonderful to leave a church service feeling uplifted and full of hope. I look forward to Sundays now more than ever before. Thank you for your unselfish service.

 
Sample 3:
The effect of your help with our son Eric’s difficulties last year was nothing short of miraculous. We have noticed a significant change in his behavior and attitude. His grades are coming back up. He even talks to us at dinner! Thank you for helping our son come back to us.

 
Sample 4:
Thank you for your daily visits to my mother’s bedside during the last two weeks of her life. I was touched and relieved to see how she was comforted by your praying with her.

My family and I appreciate the time you spent with her. We thank you and shall always remember this special kindness.

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Sample 2:
My compliments on the way you conducted the division meeting this morning. I was surprised by the number of people who were opposed to the consolidation of our departments, but you handled the controversy remarkably well. You have an enviable ability to stay cool and help opposing parties reach agreement. It is a pleasure to work with you. Thanks for helping us all find the best solution.

 
Sample 3:
When John had his automobile accident last month, many of us offered to help while he was convalescing at home. Our efforts made a difference because you took the time to organize volunteers for specific tasks on specific days. I admire your willingness, energy, and organizational abilities. Everyone in the neighborhood joins with me in thanking you for what you did. Your example has been a great lesson for us.

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Sample 2:
It was a sobering moment when I learned you were giving me the award for youth leadership. I have wanted very much to help the young people of our community, and this award suggests that perhaps I have succeeded in some measure. I sincerely hope that is the case. Although we feel a little self-conscious about the attention we are receiving, Jane and I will be delighted to join you at the annual banquet on Friday, June 30, and I will be happy to respond with a brief acceptance speech. I have enclosed the recent photograph that you requested. It is difficult for me to express how much you thoughtfulness means to me. Thank you, again.

 
Sample 3:
What a wonderful surprise this is. I am humbled to be named “Teacher of the Year.” My family is surprised. My in-laws are incredulous. We will all be at the awards banquet on May 21, to see if it is true. I have enclosed the photo and brief biography that you requested. Perhaps it needs editing. Thanks again for the honor.

 
Sample 4:
Mr. Doe and I are most honored to have our composition chosen as Best of Festival in Springfield’s Music Spring festival. We would be delighted to perform a recital at the awards picnic on Saturday at the city park gazebo stage.

Per your request, we have included brief biographical sketches of our lives and our work for the program. Composing has been so rewarding as an end in itself, that we never entertained the possibility of being publicly honored. What a thrill for us!

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Until then, please call Jane, our administrative assistant, at 555-5555 if you need more information. We are optimistic about what we can accomplish together.

 
Sample 2:
As I mentioned at our lunch meeting, we plan to hold a meeting in January for anyone interested in employment at Doe International. It will be at 11:00 a.m. on January 5, in the auditorium of Building Q on the Springfield Campus. Representatives from each hiring division will be present to answer questions. Please bring an updated resume and a list of references. We look forward to seeing you there.

 
Sample 3:
I am writing to confirm my appointment with you made over the phone the other day. We agreed meet in your office on May 6, at 9:30 p.m. Please complete the fact finder I have enclosed so that our meeting will be productive. If you have any question regarding our appointment or the fact finder, please call me.

I look forward to meeting you.

 
Sample 4:
Thank you for taking time from your busy schedule to meet with me next Monday, May 12. Any advice you can give me as I make decisions about my career will be very helpful. I will meet you at 10:00 a.m. in your office. Please contact me at 555-5555, if we need to change the time.

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